Innovaccer Customer Relationship Management Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Operations
With the implementation and go-live for Innovaccer Customer Relationship Management, Innovaccer got...
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Relationship
I have actually had some friends in other areas who I have asked whether they have ever looked at...
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Loyalty
We interface with our patients through various outreaches, so we use the InCare module in Innovaccer...
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Relationship, Operations
The support for the go-live was very good. Innovaccer provided a lot of at-the-elbow support for us....
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Relationship, Operations, Value
I know a lot of organizations want to know what the outcomes are. We need to prove that we did what...
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Culture, Loyalty, Relationship
We are expecting some changes, but we will be pretty happy with Innovaccer as long as there are no...
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Relationship, Product
As a product, Innovaccer Customer Relationship Management is great. But when we want to add some new...
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Product, Value
The main products that we use are the InCare tool from Innovaccer and their analytics dashboards. We...
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Relationship
Innovaccer is more reactive. We had one area where our own team figured out the issue and then went...
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Culture, Loyalty
I believe Innovaccer already has some products that are going on. Because of our size, we are...
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Product, Value
Innovaccer is our data backbone. We use their system as our data integration platform, especially...
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Operations
When we went through the training, Innovaccer showed us how to build out the program. They worked...
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Product
I love Innovaccer Customer Relationship Management. It is so easy; it is like doing taxes online. It...
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Loyalty, Relationship
Innovaccer is developing new things, but those things are not here now. They are working on their...
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Relationship
I couldn't be happier with Innovaccer. Not only do I enjoy the product but I also enjoy the team...
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Relationship, Product
The product's dashboards are easy to use. It is easy to get to the data we need that is available in...
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Relationship, Value
Driving outcomes is one of the areas that Innovaccer has really helped us with as we look at and...
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Value
When we first went with Innovaccer Customer Relationship Management, we moved from a different...
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Relationship, Value
Innovaccer is very good at not charging us when they do a lot of changes for us. That is great. They...
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Relationship, Product
Most people are extremely satisfied with Innovaccer Customer Relationship Management's ease of use,...
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Relationship, Product
Everyone has been very happy with Innovaccer Customer Relationship Management that I have heard of....
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Loyalty, Relationship, Product
There are definitely some things that I think we need in Innovaccer Customer Relationship...
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Relationship
I have seen Innovaccer's timeline, and they have great things on their timeline, but those things...
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Value
Innovaccer is bringing in information from our EHR, and that is great to help assign strategies to...
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Relationship
Innovaccer has really great customer service. They are extremely responsive. I think they probably...
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Value
As we try to seamlessly work the clinical side with the marketing side, the big potential is in...
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Loyalty, Product
One area of opportunity for Innovaccer is the functional use of AI operability over multiple...
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Loyalty, Operations
Our previous vendor's solution was a CRM platform in search of data. That was always the big issue....
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Loyalty, Product
We would like to be able to utilize and leverage the 360-degree view of a customer for long-term...
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Loyalty, Value
Our previous vendor's solution was a decent CRM platform, but the cost was less with Innovaccer. The...
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Culture
What really set Innovaccer apart for me was their desire to do what was best for our business use...
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Culture, Value
The vendor avoids charging for every little thing within the scope. Obviously if something is out of...
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Culture, Value
I do think sometimes Innovaccer can be expensive, but I'm sure that when we first looked, they were...
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Relationship
Innovaccer feels like a partner, their executives are engaged, and we have them available with a...
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Operations
As far as the implementation goes, the vendor was very good at hitting their timelines and...
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Loyalty, Relationship
Our national team has gotten even more involved in helping us work with Innovaccer. I think the...
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Relationship, Product
Innovaccer needs to figure out a way to share what other folks are using their system for. We...
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Relationship
I would be highly likely to recommend Innovaccer to a peer or friend, especially in our specialty....
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Loyalty, Product
Innovaccer has some great new features. They are doing more predictive analytics on data ingestion...
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Product, Value
The product doesn't automatically calculate how many people we have successfully contacted. There...
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Relationship
When we bring up issues with the vendor, usually, they say they will work on them, but sometimes we...
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Relationship
I have been working with Innovaccer from the very beginning. I think that things may vary a little...
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Culture
There is some inconsistency with things. In the beginning, we thought that Innovaccer told us they...
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Product, Value
I do like that we have the ability to actually do quite a bit of modification on our side without...
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Product
The biggest frustration for us is that there are firewalls between the vendor’s different products....
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