Innovaccer Customer Relationship Management Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Relationship
Innovaccer has a great team that is engaged in building out Innovaccer Customer Relationship...
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Relationship
Innovaccer does have a fee for the work that they do, but I have seen them make an effort to create...
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Relationship
Innovaccer has been a strong partner. They have fast developments and excellent responsiveness for...
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Operations
Innovaccer will proactively reach out when their systems are down or when new features are being...
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Value
Innovaccer can support what we need, but our main limitation is cost. It is tricky to determine...
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Relationship
Innovaccer's support center is very responsive. That is good. I have interacted with some of the...
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Product
The system has a customizable workflow where we can upload Excel documents. That is a very...
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Operations
With Innovaccer's CRM system, we were given an implementation specialist who was really assertive....
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Product
The care management part has gone really well. We haven't had any hiccups with that. I'm not in...
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Value
We had a pretty competitive RFP, and based on the modules and pricing we have received, I feel like...
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Relationship
I'm not in all the project meetings per se, but I still have regular meetings with certain...
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Relationship
I'm comfortable with the account managers that we work with at Innovaccer and the support we are...
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Culture, Relationship, Value
At this point, Innovaccer is very responsive. Their system wasn't a plug-and-play system for us, but...
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Operations, Product
We wish we had a little more speed with the system in the beginning, but we are far past the...
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Relationship
Innovaccer has given us dedicated support. We don't have to log a ticket to get ahold of someone. We...
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Relationship
Innovaccer has been quite generous. They will let us beta test things.
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Loyalty
We are not ready to integrate certain things, but Innovaccer is more prepared than we are. Even...
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Relationship, Product
The tool’s functionality is pretty good. We are able to work with Innovacer’s product team to make enhancements....
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Product
The biggest struggle we have is with our data refresh cadences and timing. Right now, everything is...
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Operations
In any implementation, there are definitely going to be bumps in the road. However, there haven't...
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Product
We had data in Innovaccer Customer Relationship Management from our EHR, so it was nice to be able...
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Culture
Anytime Innovaccer updated the solution, it would crash. I got the sense that Innovaccer would...
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Relationship, Product
We had a care management dashboard in Innovaccer Customer Relationship Management that showed some...
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Culture, Loyalty
Innovaccer’s support started out really strong, but I just don't know that Innovaccer fully...
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Relationship, Product
In Innovaccer Customer Relationship Management, there were a lot of patients who ended up having...
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Operations, Product
We would have liked to see Innovaccer Customer Relationship Management be a little more intuitive in...
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Culture
Innovaccer’s pricing model was a pretty high per-member per-month rate, and each piece had a...
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Relationship, Operations, Value
Things are working well for us with Innovaccer Customer Relationship Management. We have a...
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Relationship
Innovaccer is responsive. However, there has been a pattern where our team members have found issues...
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Loyalty, Value
Innovaccer's system is evolving, and we are getting to the point where it may be better than it has...
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Culture
Not everything worked as promised initially with Innovaccer, but they did get to the things that...
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Culture, Relationship
Sometimes with Innovaccer, there is a little bit of lag when it comes to delivering new technology.
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Operations
We liked the ease of the implementation process and the fact that Innovaccer had a great...
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Product
Because we have live data, we want to ensure that all the different layers of data are always...
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Product
Innovaccer Customer Relationship Management works pretty well. The ability to use data to engage...
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Relationship, Operations, Product
Innovaccer has trained us on how to use Innovaccer Customer Relationship Management. It took a few...
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Loyalty, Product
When we did an RFP and identified Innovaccer as our partner of choice, it jumped out at me that what...
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Culture, Relationship
Our initial scope included X number of feeds and Innovaccer training us on X number of protocols....
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Culture, Value
A big area of opportunity around CRM strategies is cost. It is all time and materials. Every time I...
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Relationship
Innovaccer is aware of this, but there are strategy components in CRM solutions that look at...
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Relationship
I like the Innovaccer team’s support. The team members are very interactive. They listen, and they...
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Relationship
Innovaccer could update the dashboards so that they would be more individualized based on my needs,...
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Operations, Product
We have been using Innovaccer's solution for years, and we are still very pleased with the product....
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Relationship
Innovaccer struggles a bit with change management and upgrades. The communication could be better...
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Relationship
Innovaccer was way more involved with us early on, but we have sort of taken off and pretty much do...
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Culture, Value
Innovaccer Customer Relationship Management is expensive, but we do a fair amount of negotiating...
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Relationship, Product
We use Innovaccer for a lot more than just their Innovaccer Customer Relationship Management...
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Product, Value
I would buy the system again, but I would do an RFP for it because I want to know what else is...
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Relationship, Product
We have hundreds of lines of data that go into Innovaccer's system. It has been good for us to...
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Commentary Summary
Comment Type Breakout