Innovaccer Customer Relationship Management Commentary
Filtered view: All
Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
With Innovaccer's CRM system, we were given an implementation specialist who was really assertive....
Login or Create an Account to see details.
Product
The care management part has gone really well. We haven't had any hiccups with that. I'm not in...
Login or Create an Account to see details.
Value
We had a pretty competitive RFP, and based on the modules and pricing we have received, I feel like...
Login or Create an Account to see details.
Relationship
I'm not in all the project meetings per se, but I still have regular meetings with certain...
Login or Create an Account to see details.
Relationship
I'm comfortable with the account managers that we work with at Innovaccer and the support we are...
Login or Create an Account to see details.
Culture, Relationship, Value
At this point, Innovaccer is very responsive. Their system wasn't a plug-and-play system for us, but...
Login or Create an Account to see details.
Operations, Product
We wish we had a little more speed with the system in the beginning, but we are far past the...
Login or Create an Account to see details.
Relationship
Innovaccer has given us dedicated support. We don't have to log a ticket to get ahold of someone. We...
Login or Create an Account to see details.
Relationship
Innovaccer has been quite generous. They will let us beta test things.
Login or Create an Account to see details.
Loyalty
We are not ready to integrate certain things, but Innovaccer is more prepared than we are. Even...
Login or Create an Account to see details.
Relationship, Product
The tool’s functionality is pretty good. We are able to work with Innovacer’s product team to make enhancements....
Login or Create an Account to see details.
Product
The biggest struggle we have is with our data refresh cadences and timing. Right now, everything is...
Login or Create an Account to see details.
Operations
In any implementation, there are definitely going to be bumps in the road. However, there haven't...
Login or Create an Account to see details.
Product
We had data in Innovaccer Customer Relationship Management from our EHR, so it was nice to be able...
Login or Create an Account to see details.
Culture
Anytime Innovaccer updated the solution, it would crash. I got the sense that Innovaccer would...
Login or Create an Account to see details.
Relationship, Product
We had a care management dashboard in Innovaccer Customer Relationship Management that showed some...
Login or Create an Account to see details.
Culture, Loyalty
Innovaccer’s support started out really strong, but I just don't know that Innovaccer fully...
Login or Create an Account to see details.
Relationship, Product
In Innovaccer Customer Relationship Management, there were a lot of patients who ended up having...
Login or Create an Account to see details.
Operations, Product
We would have liked to see Innovaccer Customer Relationship Management be a little more intuitive in...
Login or Create an Account to see details.
Culture
Innovaccer’s pricing model was a pretty high per-member per-month rate, and each piece had a...
Login or Create an Account to see details.
Relationship, Operations, Value
Things are working well for us with Innovaccer Customer Relationship Management. We have a...
Login or Create an Account to see details.
Relationship
Innovaccer is responsive. However, there has been a pattern where our team members have found issues...
Login or Create an Account to see details.
Loyalty, Value
Innovaccer's system is evolving, and we are getting to the point where it may be better than it has...
Login or Create an Account to see details.
Culture
Not everything worked as promised initially with Innovaccer, but they did get to the things that...
Login or Create an Account to see details.
Culture, Relationship
Sometimes with Innovaccer, there is a little bit of lag when it comes to delivering new technology.
Login or Create an Account to see details.
Operations
We liked the ease of the implementation process and the fact that Innovaccer had a great...
Login or Create an Account to see details.
Product
Because we have live data, we want to ensure that all the different layers of data are always...
Login or Create an Account to see details.
Product
Innovaccer Customer Relationship Management works pretty well. The ability to use data to engage...
Login or Create an Account to see details.
Relationship, Operations, Product
Innovaccer has trained us on how to use Innovaccer Customer Relationship Management. It took a few...
Login or Create an Account to see details.
Loyalty, Product
When we did an RFP and identified Innovaccer as our partner of choice, it jumped out at me that what...
Login or Create an Account to see details.
Culture, Relationship
Our initial scope included X number of feeds and Innovaccer training us on X number of protocols....
Login or Create an Account to see details.
Culture, Value
A big area of opportunity around CRM strategies is cost. It is all time and materials. Every time I...
Login or Create an Account to see details.
Relationship
Innovaccer is aware of this, but there are strategy components in CRM solutions that look at...
Login or Create an Account to see details.
Relationship
I like the Innovaccer team’s support. The team members are very interactive. They listen, and they...
Login or Create an Account to see details.
Relationship
Innovaccer could update the dashboards so that they would be more individualized based on my needs,...
Login or Create an Account to see details.
Operations, Product
We have been using Innovaccer's solution for years, and we are still very pleased with the product....
Login or Create an Account to see details.
Relationship
Innovaccer struggles a bit with change management and upgrades. The communication could be better...
Login or Create an Account to see details.
Relationship
Innovaccer was way more involved with us early on, but we have sort of taken off and pretty much do...
Login or Create an Account to see details.
Culture, Value
Innovaccer Customer Relationship Management is expensive, but we do a fair amount of negotiating...
Login or Create an Account to see details.
Relationship, Product
We use Innovaccer for a lot more than just their Innovaccer Customer Relationship Management...
Login or Create an Account to see details.
Product, Value
I would buy the system again, but I would do an RFP for it because I want to know what else is...
Login or Create an Account to see details.
Relationship, Product
We have hundreds of lines of data that go into Innovaccer's system. It has been good for us to...
Login or Create an Account to see details.
Product
I love how intuitive the solution is. It has all the necessary components for care management...
Login or Create an Account to see details.
Product
There seem to be so many different tables in the solution that there is a disconnect. For example,...
Login or Create an Account to see details.
Relationship
When problems arise, escalation is not complex with Innovaccer. It is easy to get to people who can...
Login or Create an Account to see details.
Relationship
We are constantly doing an oversight process to find anticipated needs. I have no doubts or qualms....
Login or Create an Account to see details.
Product
I love InGraph, which is the dashboarding capability. It gives us the ability to have insights into...
Login or Create an Account to see details.
Loyalty, Operations
InCare was not troublesome to implement. We love the product because of its ability to integrate....
Login or Create an Account to see details.
Relationship
We have found so far that Innovacer has been very responsive to our needs. I do think of them as a...
Login or Create an Account to see details.
​
Featured Report
Preferences