Innovaccer Customer Relationship Management Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Product, Value

The product doesn't automatically calculate how many people we have successfully contacted. There...

Dec 2023
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Relationship

When we bring up issues with the vendor, usually, they say they will work on them, but sometimes we...

Dec 2023
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Relationship

I have been working with Innovaccer from the very beginning. I think that things may vary a little...

Dec 2023
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Culture

There is some inconsistency with things. In the beginning, we thought that Innovaccer told us they...

Dec 2023
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Product, Value

I do like that we have the ability to actually do quite a bit of modification on our side without...

Dec 2023
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Product

The biggest frustration for us is that there are firewalls between the vendor’s different products....

Dec 2023
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VP/Other Executive

Relationship

I have been pleasantly surprised at the executive engagement we have received from Innovaccer. We...

Dec 2023
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CIO

Relationship

Innovaccer really needs to work on being proactive. We identify that there is a problem or that...

Dec 2023
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CIO

Value

Our inability to implement all of Innovaccer’s products is why I would give less than a top score...

Dec 2023
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CIO

Relationship

Innovaccer has the right mindset, mentality, and attitude, and they are willing to take our feedback...

Dec 2023
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Director

Relationship, Operations

Due to the type of organization that we are, we have had some unique needs related to population...

Dec 2023
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Director

Value

Our needs continually evolve because of our specialty, and technology follows a different direction....

Dec 2023
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Director

Product

Innovaccer's product is better quality than any other system we have had, and it always meets our...

Dec 2023
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CIO

Operations

Innovaccer has really good training material. There are new features that they are deploying all the...

Dec 2023
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CIO

Relationship

The system works for what Innovaccer says it does. Also, Innovaccer’s support team is very...

Dec 2023
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CIO

Relationship, Operations, Product

The product is software. Bugs and glitches come out. Innovaccer is always quick to try to take care...

Dec 2023
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CIO

Loyalty

We think we are a unique flower in the industry, so we have to do things a specific way. We are...

Dec 2023
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Manager

Culture, Value

Innovaccer doesn't charge us by the hour. They provide a lot of coaching, guidance, support, and...

Nov 2023
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Manager

Relationship

Overall, I have been very happy with the system. I feel like Innovaccer is very responsive. If the...

Nov 2023
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Manager

Relationship

The time difference between our organization and Innovaccer can be hard sometimes, but that is...

Nov 2023
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VP/Other Executive

Value

Every time the vendor wants to charge us for something, we negotiate, and we win most of the time...

Oct 2023
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VP/Other Executive

Relationship

One of the most important things that stands out about Innovaccer is their domain knowledge. Also,...

Oct 2023
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VP/Other Executive

Culture, Relationship

The vendor is in the business of selling new things, so they are always proactive about showing us...

Oct 2023
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VP/Other Executive

Product

We can use the system to serve our customers. The product is just very customer friendly and very...

Oct 2023
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VP/Other Executive

Relationship, Product

Innovaccer has some really innovative tools for engaging patients and physicians. Some of their...

Aug 2023
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Director

Culture, Relationship

For the whole system for care coordination and quality, Innovaccer wants charges for upgrades that...

Aug 2023
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Director

Relationship

When we find things, we are the ones who alert the vendor. We talk to Innovaccer about what our...

Aug 2023
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Director

Culture

If our companies or divisions purchased Innovaccer's system together and all pay the same amount...

Aug 2023
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Director

Relationship

The support people get back to me really quickly. We have an Innovaccer person who has been helping...

Aug 2023
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CEO/President

Loyalty, Product

There is still a little bit of work to be done with the product in terms of getting more to...

Aug 2023
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VP/Other Executive

Relationship

We have mainly been interacting with Innovaccer’s offshore team. That team works very long hours to...

Jul 2023
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VP/Other Executive

Operations, Product

Innovaccer has a one-month cycle of refreshing their analytics. Certain data flows because the...

Jul 2023
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Director

Culture, Value

I would tell a peer that they should understand the outcome that they are trying to get out of the...

Jul 2023
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Director

Loyalty, Product

We really needed a care management system, so that alone made Innovaccer's system the right system...

Jul 2023
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Director

Culture

We may have to purchase other bundles, but Innovaccer is pretty good about staying up-to-date with...

Jul 2023
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Director

Value

The vendor has been phenomenal about not charging for every little thing. Everything is fully...

Jun 2023
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VP/Other Executive

Culture, Value

Innovaccer offers several functionalities that are new in the CRM product. For example, there are...

Jun 2023
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VP/Other Executive

Loyalty, Product

The CRM component in particular is going to have to continue to evolve. Bidirectional communication...

Jun 2023
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Director

Relationship, Operations

We had some struggles with the product. As we trained with Innovaccer, we felt like beta testers on...

May 2023
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CEO/President

Operations, Value

The solution has enabled and empowered our team to continue to build onto the platform. We are not...

Mar 2023
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CEO/President

Product

We have done a ton of work inside the platform. I like the fact that it is highly customizable and...

Mar 2023
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CEO/President

Product, Value

The solution allows us to effectively drive workflows. For example, we are utilizing the tool to...

Mar 2023
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