Home chevron icon Value Based Care chevron icon Patient Engagement chevron icon Customer Relationship Management (CRM)

Innovaccer Customer Relationship Management Commentary
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   

Product, Value

The product doesn't automatically calculate how many people we have successfully contacted. There...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

When we bring up issues with the vendor, usually, they say they will work on them, but sometimes we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

I have been working with Innovaccer from the very beginning. I think that things may vary a little...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Culture

There is some inconsistency with things. In the beginning, we thought that Innovaccer told us they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Product, Value

I do like that we have the ability to actually do quite a bit of modification on our side without...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Product

The biggest frustration for us is that there are firewalls between the vendor’s different products....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have been pleasantly surprised at the executive engagement we have received from Innovaccer. We...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Innovaccer really needs to work on being proactive. We identify that there is a problem or that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Our inability to implement all of Innovaccer’s products is why I would give less than a top score...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Innovaccer has the right mindset, mentality, and attitude, and they are willing to take our feedback...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Due to the type of organization that we are, we have had some unique needs related to population...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Our needs continually evolve because of our specialty, and technology follows a different direction....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Innovaccer's product is better quality than any other system we have had, and it always meets our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Innovaccer has really good training material. There are new features that they are deploying all the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The system works for what Innovaccer says it does. Also, Innovaccer’s support team is very...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations, Product

The product is software. Bugs and glitches come out. Innovaccer is always quick to try to take care...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We think we are a unique flower in the industry, so we have to do things a specific way. We are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Innovaccer doesn't charge us by the hour. They provide a lot of coaching, guidance, support, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, I have been very happy with the system. I feel like Innovaccer is very responsive. If the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The time difference between our organization and Innovaccer can be hard sometimes, but that is...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Every time the vendor wants to charge us for something, we negotiate, and we win most of the time...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

One of the most important things that stands out about Innovaccer is their domain knowledge. Also,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

The vendor is in the business of selling new things, so they are always proactive about showing us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We can use the system to serve our customers. The product is just very customer friendly and very...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Innovaccer has some really innovative tools for engaging patients and physicians. Some of their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

For the whole system for care coordination and quality, Innovaccer wants charges for upgrades that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we find things, we are the ones who alert the vendor. We talk to Innovaccer about what our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

If our companies or divisions purchased Innovaccer's system together and all pay the same amount...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support people get back to me really quickly. We have an Innovaccer person who has been helping...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

There is still a little bit of work to be done with the product in terms of getting more to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have mainly been interacting with Innovaccer’s offshore team. That team works very long hours to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Innovaccer has a one-month cycle of refreshing their analytics. Certain data flows because the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

I would tell a peer that they should understand the outcome that they are trying to get out of the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We really needed a care management system, so that alone made Innovaccer's system the right system...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We may have to purchase other bundles, but Innovaccer is pretty good about staying up-to-date with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The vendor has been phenomenal about not charging for every little thing. Everything is fully...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Innovaccer offers several functionalities that are new in the CRM product. For example, there are...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The CRM component in particular is going to have to continue to evolve. Bidirectional communication...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We had some struggles with the product. As we trained with Innovaccer, we felt like beta testers on...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​