Innovaccer Customer Relationship Management Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
The tool’s functionality is pretty good. We are able to work with Innovacer’s product team to make enhancements....
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Product
The biggest struggle we have is with our data refresh cadences and timing. Right now, everything is...
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Operations
In any implementation, there are definitely going to be bumps in the road. However, there haven't...
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Product
We had data in Innovaccer Customer Relationship Management from our EHR, so it was nice to be able...
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Culture
Anytime Innovaccer updated the solution, it would crash. I got the sense that Innovaccer would...
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Relationship, Product
We had a care management dashboard in Innovaccer Customer Relationship Management that showed some...
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Culture, Loyalty
Innovaccer’s support started out really strong, but I just don't know that Innovaccer fully...
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Relationship, Product
In Innovaccer Customer Relationship Management, there were a lot of patients who ended up having...
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Operations, Product
We would have liked to see Innovaccer Customer Relationship Management be a little more intuitive in...
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Culture
Innovaccer’s pricing model was a pretty high per-member per-month rate, and each piece had a...
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Relationship, Operations, Value
Things are working well for us with Innovaccer Customer Relationship Management. We have a...
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Relationship
Innovaccer is responsive. However, there has been a pattern where our team members have found issues...
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Loyalty, Value
Innovaccer's system is evolving, and we are getting to the point where it may be better than it has...
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Culture
Not everything worked as promised initially with Innovaccer, but they did get to the things that...
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Culture, Relationship
Sometimes with Innovaccer, there is a little bit of lag when it comes to delivering new technology.
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Operations
We liked the ease of the implementation process and the fact that Innovaccer had a great...
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Product
Because we have live data, we want to ensure that all the different layers of data are always...
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Product
Innovaccer Customer Relationship Management works pretty well. The ability to use data to engage...
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Relationship, Operations, Product
Innovaccer has trained us on how to use Innovaccer Customer Relationship Management. It took a few...
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Loyalty, Product
When we did an RFP and identified Innovaccer as our partner of choice, it jumped out at me that what...
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Culture, Relationship
Our initial scope included X number of feeds and Innovaccer training us on X number of protocols....
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Culture, Value
A big area of opportunity around CRM strategies is cost. It is all time and materials. Every time I...
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Relationship
Innovaccer is aware of this, but there are strategy components in CRM solutions that look at...
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Relationship
I like the Innovaccer team’s support. The team members are very interactive. They listen, and they...
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Relationship
Innovaccer could update the dashboards so that they would be more individualized based on my needs,...
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Operations, Product
We have been using Innovaccer's solution for years, and we are still very pleased with the product....
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Relationship
Innovaccer struggles a bit with change management and upgrades. The communication could be better...
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Relationship
Innovaccer was way more involved with us early on, but we have sort of taken off and pretty much do...
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Culture, Value
Innovaccer Customer Relationship Management is expensive, but we do a fair amount of negotiating...
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Relationship, Product
We use Innovaccer for a lot more than just their Innovaccer Customer Relationship Management...
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Product, Value
I would buy the system again, but I would do an RFP for it because I want to know what else is...
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Relationship, Product
We have hundreds of lines of data that go into Innovaccer's system. It has been good for us to...
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Product
I love how intuitive the solution is. It has all the necessary components for care management...
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Product
There seem to be so many different tables in the solution that there is a disconnect. For example,...
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Relationship
When problems arise, escalation is not complex with Innovaccer. It is easy to get to people who can...
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Relationship
We are constantly doing an oversight process to find anticipated needs. I have no doubts or qualms....
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Product
I love InGraph, which is the dashboarding capability. It gives us the ability to have insights into...
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Loyalty, Operations
InCare was not troublesome to implement. We love the product because of its ability to integrate....
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Relationship
We have found so far that Innovacer has been very responsive to our needs. I do think of them as a...
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Operations
With the implementation and go-live for Innovaccer Customer Relationship Management, Innovaccer got...
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Relationship
I have actually had some friends in other areas who I have asked whether they have ever looked at...
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Loyalty
We interface with our patients through various outreaches, so we use the InCare module in Innovaccer...
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Relationship, Operations
The support for the go-live was very good. Innovaccer provided a lot of at-the-elbow support for us....
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Relationship, Operations, Value
I know a lot of organizations want to know what the outcomes are. We need to prove that we did what...
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