Data Activation Platform
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Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
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User Commentary

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Director

We are still troubleshooting some things, but the product seems to work as advertised.

Jan 2022
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Director

Our EMR is amazing at collecting data, but it can't give the data back to us at the granularity we...

Jan 2022
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Director

The vendor’s support team anticipates issues that they see on their end before we find them. The...

Jan 2022
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Director

The vendor’s support staff is very helpful and responsive. They are good at troubleshooting and...

Jan 2022
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Director

We expect our satisfaction with the product to go up in the future. We have way too many hours...

Jan 2022
||
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Director

The first couple of demonstrations we had from Innovaccer were disorganized, but once we got down to...

Jan 2022
||
(0)
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Director

Our current EMR is a good data collector, but it is hard to get results, cost, utilization, and...

Jan 2022
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Director

The product has a huge learning curve, and we are not through it yet. I would recommend that other...

Jan 2022
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Director

We have lofty goals related to InCare, and Innovaccer delivers new technology where we were never...

Jan 2022
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Director

In the future, from a risk standpoint for hierarchical condition categories, I would love to see any...

Jan 2022
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Director

We have had a lot of questions on how InData works and why certain things are there, and Innovaccer...

Jan 2022
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Director

Every time we add more data into InData, things get slower. That issue is typical, and it could be...

Jan 2022
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Director

It drives me nuts that InData saves my filters because I forget what I have filtered. I start...

Jan 2022
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Director

We have a robust organizational hierarchy, so we have deep levels of aggregation that we always want...

Jan 2022
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Director

We have had some tough conversations that Innovaccer has really come through on. We are complicated,...

Jan 2022
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Director

Innovaccer’s platform is easy to use, especially when we focus on the cost and utilization of...

Jan 2022
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VP/Other Executive

There seems to be staffing issues on Innovaccer's team, but the products are good. Innovaccer just...

Jan 2022
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VP/Other Executive

Innovaccer has been strangely bad at executive involvement. Innovaccer seems to have closed too many...

Jan 2022
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(0)
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Manager

Innovaccer struggles with communication and ongoing QA. We spend a lot of our bandwidth working on...

Jan 2022
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Manager

Innovaccer is capable of handling larger products than a lot of other companies. We are feeding...

Jan 2022
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Director

Some data, websites, and reports are better than others. Some require a bit more digging in order to...

Dec 2021
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Director

My understanding is that InData takes the raw data. There are several database levels, and there...

Dec 2021
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Director

Sometimes I need to run a specific report from InData. Our analytics team has the ability to...

Dec 2021
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Director

We are in a phase where we are actually deploying the dashboards, looking at them, and detailing how...

Dec 2021
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Director

The dashboards in InData are probably 90% there. To me, a dashboard isn't a dashboard unless it...

Dec 2021
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Director

The integration with some of the EMRs that our clients and clinicians use is newer for us. The...

Dec 2021
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Director

InData is providing me with data points, which help me drive my solution and lead to some action...

Dec 2021
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Director

We are extending InData as an added value within the services we offer clinicians in our health...

Dec 2021
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Director

We have various quality metrics, and some of those metrics depend on various sources of data. InData...

Dec 2021
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Director

There is a lot of data exchange that goes on between the clinicians and health plans, and we are the...

Dec 2021
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VP/Other Executive

Things are going well with Innovaccer. We are using the product in a lot of different varieties, and...

Dec 2021
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VP/Other Executive

We brought out problems to the vendor, and we wanted the vendor to avoid nickel-and-diming us, and...

Dec 2021
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VP/Other Executive

When a large organization is set in their ways and then a young company comes in and tries to get...

Dec 2021
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VP/Other Executive

COVID-19 changed our implementation plan. If I had to do things all over again, I would have changed...

Dec 2021
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VP/Other Executive

The offshore team does limit Innovaccer's support a bit. They could improve by shifting their...

Dec 2021
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CIO

We would really like to get bidirectional integration for the system. Right now, we are just getting...

Dec 2021
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CIO

There is a learning curve to understanding how things are laid out and organized in InCare. Our...

Dec 2021
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CIO

Innovaccer is pretty forward thinking when it comes to coming up with new products. There are...

Dec 2021
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CIO

The vendor is helping us to implement the platform, but they haven't necessarily told us how we...

Dec 2021
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CEO/President

We are coordinating with multiple stakeholders, entities, and environments, so it is very hard for...

Dec 2021
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CEO/President

The tool is of very high quality. I would absolutely recommend it to others, and we have already...

Dec 2021
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CEO/President

A year from now, my satisfaction will be at the top of the scale. We are on a rapid growth ascent,...

Dec 2021
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CEO/President

The system's flexibility is very important. It is a market differentiator and the reason we are...

Dec 2021
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CIO

We are getting the data that we need to be able to drive the outcomes that we are looking for. I...

Dec 2021
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CIO

Other customers should make sure that they understand what data sources they need to pull from so...

Dec 2021
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CIO

I would definitely want others to know the amount of time that a business will need to spend working...

Dec 2021
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CIO

One of the things at the top of my list of things that Innovaccer could work on would be for them to...

Dec 2021
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CIO

Innovaccer could do more to help educate businesses on what an out-of-the-box implementation looks...

Dec 2021
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CIO

We are in the process of really making sure that our care teams can leverage the solution to...

Dec 2021
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CIO

We are going from a customer-vendor relationship to a strategic partnership as we continue to grow...

Dec 2021
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CIO

Some of the things that we are asking for are a little different than other Innovaccer customers'...

Dec 2021
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CIO

We have been able to get the product to do the things that the vendor tells us that it will do. We...

Dec 2021
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Manager

Someone once came to me with an issue around the InCare product where Innovaccer did something that...

Dec 2021
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Manager

We understand Innovaccer is a start-up company. We are trying to give them grace, but the problem is...

Dec 2021
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Manager

InCare is basically like a little sideboard for the doctor to address the diagnosis and maybe make...

Dec 2021
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Manager

Innovaccer is really good about getting other healthcare systems to join, but they are putting so...

Dec 2021
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Manager

We didn't decide on Innovaccer's system; we inherited it from others in our organization who made...

Dec 2021
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Manager

The constant theme throughout our Innovaccer journey is to overpromise and then underdeliver. We are...

Dec 2021
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Manager

Innovaccer uses the fact that they are based in India as an excuse. To me, that doesn't matter. When...

Dec 2021
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Manager

Vendors typically have the educational materials to go along with their product, such as a user...

Dec 2021
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Manager

Innovaccer should know that people talk in the industry. When I read KLAS ratings and comments, I...

Dec 2021
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CEO/President

Innovaccer has been effective with the tools that they use internally, but their people are also...

Dec 2021
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CEO/President

In order to deliver a unified platform, a product needs to be able to integrate with the messy...

Dec 2021
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VP/Other Executive

If I were in charge of Innovaccer’s training, I would design it with on-site resources. People would...

Dec 2021
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VP/Other Executive

InData almost has to be a fully managed service on the back end. The biggest problem is that we...

Dec 2021
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VP/Other Executive

We have to follow up with Innovaccer about things. We have several tickets open at a time....

Dec 2021
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VP/Other Executive

A thing that would be beneficial for Innovaccer would be to start looking at a bigger, broader...

Dec 2021
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VP/Other Executive

We have just started scratching the surface, and we already see the value. Innovaccer is great in...

Dec 2021
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VP/Other Executive

There are things that Innovaccer is still working on with us. We would like to get into the research...

Dec 2021
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VP/Other Executive

Another facility has seen some of our patients, but they are on a different EMR. We have been able...

Dec 2021
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VP/Other Executive

We have made a substantial amount of income due to Innovaccer identifying care gaps. The update to...

Dec 2021
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CEO/President

We chose Innovaccer after having them come in and demonstrate a deep dive into their technology....

Nov 2021
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CEO/President

The vendor has been working very closely with all of our teams. From the very highest level of CIO...

Nov 2021
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CEO/President

I am appreciative of and also astounded by the resources that the vendor has put into all of the...

Nov 2021
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CEO/President

I was looking at the KLAS ratings for Innovaccer and thought that they seemed to hit the ball out of...

Nov 2021
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CEO/President

I was thrilled after sitting down and talking about the speed to market and about how quick the...

Nov 2021
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Director

There are two separate things we want improvement with. One is an overall better project management...

Nov 2021
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Director

InData is really a one-way feed of information. In terms of integration, I would score it higher if...

Nov 2021
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Director

With product quality, I would rate InData higher if it shared information back with us in a way that...

Nov 2021
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Director

Sometimes we find problems on our own. For example, we might come in and see that some data hasn't...

Nov 2021
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Director

I like InData’s ability to take data from multiple sources, pull it together, and make it meaningful....

Nov 2021
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CEO/President

We had been in disparate systems, and we wanted to migrate to one platform. We wanted a system that...

Nov 2021
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CEO/President

I would tell other organizations considering InData or any other software that there is a...

Nov 2021
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CEO/President

We hope that Innovaccer can grow with us strategically. That is important. I would like to see a...

Nov 2021
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CEO/President

I certainly hope InData doesn't get more expensive. It isn't too expensive now, but we won't know...

Nov 2021
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Director

Things are going great with Innovaccer. Ever since we bought their products, Innovaccer has been...

Nov 2021
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Director

We have many VBC contracts, and all the system integration for supporting these plans is still an...

Nov 2021
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Director

Innovaccer has some communication gaps between different time zones. They could have been more...

Nov 2021
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Manager

We are stretching InCare's capabilities. We are building, customizing, and changing how we use the...

Nov 2021
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Manager

We have a very great support team. There is executive involvement all the way up the chain. If we...

Nov 2021
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Manager

With the transition from a sales team to a project team, I think there are little gaps because...

Nov 2021
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Manager

Innovaccer keeps all their promises, maybe not be in the way we expect, but they do keep their...

Nov 2021
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Director

We would like InData to be our data lake. We can see that future with Innovaccer because our...

Nov 2021
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Director

The product's quality is very good, but its performance and upgrades are a little slow because its...

Nov 2021
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(0)
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Director

Epic's population health platform is Healthy Planet. In my mind, that solution isn't even on the...

Oct 2021
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Director

Overall, we are really satisfied with the product. There are a lot of vendors and analytics...

Oct 2021
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Director

Innovaccer has done a great job with integration. We have a lot of clinical data in the product. We...

Oct 2021
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Director

Innovaccer has been super responsive to our feedback. Whenever we have small issues, they are open...

Oct 2021
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Director

There has been some misalignment about the data that we thought was ours versus what we can access,...

Oct 2021
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COO

Before we met with Innovaccer, we engaged a lot of very good, very nice companies, but I get very...

Sep 2021
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COO

We are very excited about InCare. That is because we aren't in the dark with Innovaccer, so we would...

Sep 2021
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COO

Innovaccer had a number of team members that were affected by COVID-19, but we weren't out for...

Sep 2021
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VP/Other Executive

InCare is an excellent tool. My care management staff members appreciate its question-and-answer...

Sep 2021
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VP/Other Executive

Sometimes, Innovaccer takes longer to do some things than we want them to, but they keep all of...

Sep 2021
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VP/Other Executive

Innovaccer avoids charging us for every little thing. That is one of the reasons that I would choose...

Sep 2021
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VP/Other Executive

Innovaccer is growing. Their implementation processes are becoming more formal. That is good. When...

Sep 2021
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VP/Other Executive

Innovaccer's training needs more details about understanding dashboards. They are moving to a new...

Sep 2021
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VP/Other Executive

Innovaccer is constantly partnering with other vendors or coming up with new solutions. I don't know...

Sep 2021
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VP/Other Executive

Innovaccer has built out some FHIR API assistance, but they aren't focused on the use cases that are...

Sep 2021
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VP/Other Executive

All of Innovaccer's dashboards that we use drill down to a lot of actionable insights that we need....

Sep 2021
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VP/Other Executive

When we first started our implementation, we had regular contact and frequent meetings with...

Sep 2021
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Director

Innovaccer has been really good about providing us with exception reports when we need to go back to...

Sep 2021
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Director

Our initial and ongoing training with Innovaccer has gone well. They teach us why we need things....

Sep 2021
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Director

Innovaccer supports our interoperability goals. They have definitely been front and center with...

Sep 2021
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Director

So far, Innovaccer's turnaround time has been top notch. When they are going to be late, they let us...

Sep 2021
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Director

I feel like I have a lot of escalation channels available to me for Innovaccer. The vendor checks in...

Sep 2021
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Director

I am happy with Innovaccer. I have no complaints about anything of theirs. They can't control...

Sep 2021
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Director

Innovaccer wants to know what we are doing so that they can see how else they can help us. I don't...

Sep 2021
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Director

Our specialty area is a tough market. It is hard for vendors who are used to working in other areas....

Sep 2021
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COO

Innovaccer is very good at listening from the technology point of view and then building what we...

Jul 2021
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COO

Innovaccer has some great platforms and technology, but if we don’t know what we are looking for,...

Jul 2021
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COO

There is no communication going on between Innovaccer's clients, and that is a shame. I wish they...

Jul 2021
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COO

Innovaccer starts small, whereas other vendors usually want a bigger contract. But other vendors...

Jul 2021
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COO

InData is really good. Our doctors can see clinical alerts without leaving their EHR. That is...

Jul 2021
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COO

In the beginning, Innovaccer’s training was terrible. They didn’t even know how the product would...

Jul 2021
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COO

We had to bring in a lot more specialists than we thought. We thought they would do some of the...

Jun 2021
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COO

I thought Innovaccer's customer service manager would be more fully invested in getting a number of...

Jun 2021
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COO

We have noticed Innovaccer's lack of resources like subject matter experts. We had to hire a...

Jun 2021
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COO

Innovaccer does a great many things well. They commit to try, but they are not fully committed to...

Jun 2021
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COO

I feel like Innovaccer is only responsive quarterly. We get a data analyst to build dashboards, but...

Jun 2021
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COO

Innovaccer is responsive for training, though there isn't anything standing. We have to ask before...

Jun 2021
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COO

Innovaccer needs new technology in their workflows. They have worked on closed-loop systems, but...

Jun 2021
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Director

Our implementation was rough. Our project management for our implementation was very lacking. We...

Jun 2021
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Director

Things have gotten a lot better recently. We have great involvement from the executives, and we have...

Jun 2021
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Director

We thought that the tool was going to be a lot more flexible, but it hasn't turned out to be. InNote...

Jun 2021
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COO

We are trying to use the system for graphs; that has been a bit of a lift. We are asking Innovaccer...

Jun 2021
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COO

It has been hard to understand what Innovaccer needs from us to set things up. Initially, they were...

Jun 2021
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VP/Other Executive

I don't think that Innovaccer's implementation process is fully mapped out. There could be a better...

Jun 2021
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VP/Other Executive

Innovaccer has to have more expertise in training, and they don't always have that. I feel like...

Jun 2021
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VP/Other Executive

Innovaccer requires a lot of input. When we get things going, the system is crystal clear, but it is...

Jun 2021
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VP/Other Executive

We are starting to interface with not only the payers but also the hospital systems, and that is...

Jun 2021
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VP/Other Executive

We have embedded Innovaccer's software, and if it takes this long at a large health system to switch...

Jun 2021
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VP/Other Executive

Innovaccer’s folks aren’t as well versed in healthcare as I would like them to be. The graphs and...

Jun 2021
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VP/Other Executive

We have leveraged a lot of Innovaccer’s technology. They have been responsive to a lot of our...

Jun 2021
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VP/Other Executive

All in all, we are impressed with Innovaccer. We have used a lot of the dashboarding capabilities....

Jun 2021
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VP/Other Executive

There are some features and functionality that Innovaccer needs to bring to the table. They have...

Jun 2021
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VP/Other Executive

I have given some recommendations to Innovaccer to improve the ease of use. The software has a lot...

Jun 2021
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VP/Other Executive

The people at Innovaccer are the consummate salespeople, and that is not a bad thing. But they try...

Jun 2021
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VP/Other Executive

There is a huge initiative that Medicare is pushing through that Innovaccer was not aware of or...

Jun 2021
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VP/Other Executive

We are not quite there with our overall satisfaction with Innovaccer. I can see the value in what...

Jun 2021
||
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VP/Other Executive

Innovaccer has actually been pretty good about not sticking us with large bills. As we have loaded...

Jun 2021
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VP/Other Executive

I paid for certain things in full, and we don’t have them yet. I paid for a lot of interfaces, and I...

Jun 2021
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Director

Innovaccer's pricing model they gave us is exceptional. They gave us fixed-fee pricing, and usually,...

Jun 2021
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Director

I would love to see Innovaccer be a little more attuned to data needs related to healthcare,...

Jun 2021
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Director

The real thing that is nice about the system is it allows integration into the EHR. That is very...

Jun 2021
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Director

Innovaccer does a fantastic job of keeping promises. I can’t say enough good about them. I would be...

Jun 2021
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VP/Other Executive

Things have been going fairly well. We had some bumps in the road during the implementation, but we...

Jun 2021
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VP/Other Executive

Innovaccer has a lot of support people in India, and the support people did a yeoman's job of not...

Jun 2021
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VP/Other Executive

The products are wonderful. Innovaccer has to go across a wide network of both vertical silos in...

Jun 2021
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VP/Other Executive

Innovaccer has been very innovative. They have developed a brand-new, custom functionality for us...

Jun 2021
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VP/Other Executive

The vendor's executive involvement has been wonderful. The executives have been there, they have...

Jun 2021
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VP/Other Executive

Innovaccer doesn't nitpick. They drive tangible results. The value of their system is great compared...

Jun 2021
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Director

We really like InCare for case management, but we also have a third-party system for a contact...

May 2021
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Director

There was no integration between a third-party system and the care-management system, but Innovaccer...

May 2021
||
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Director

We had an agreement for the vendor's patient engagement solution. Frankly, we are waiting to see...

May 2021
||
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Director

I tried to push as hard as I possibly could to try to get the vendor's point-of-care application...

May 2021
||
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Director

One thing that Innovaccer does really well is the user experience. The system's user interface is...

May 2021
||
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Manager

Both products from Innovaccer meet our needs well. We are able to generate the reports we need. We...

May 2021
||
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Manager

InCare is the product that we use for our day-to-day care management activities. Our care management...

May 2021
||
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CEO/President

In our circumstances, getting InData was a wise decision. The system has been good for our...

May 2021
||
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CEO/President

Innovaccer has matured a lot since we started working with them. They haven't brought a lot of...

May 2021
||
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CEO/President

Since so much of the product has been customized, more of the protocols have fallen on us. When we...

May 2021
||
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CEO/President

We are working through rapid cycle improvement to make the system better than anything I have ever...

May 2021
||
(0)
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CEO/President

The vendor has always been proactive at the executive level and the director level. Some of the...

May 2021
||
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CEO/President

We could have done a better job of getting a strong project manager on the vendor's side. There were...

May 2021
||
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CEO/President

We don't quite understand exactly what we need to get done and the timing of it. However, Innovaccer...

May 2021
||
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Manager

A great example of delivering technology to meet our needs was the development of an application or...

May 2021
||
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Manager

Innovaccer is continually working to improve. They consistently solicit feedback from team members...

May 2021
||
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Manager

Innovaccer communicates updates with release notes, which include easy to follow screenshots. A...

May 2021
||
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Manager

Innovaccer is proactive; they ask questions to understand our business case and the environment we...

May 2021
||
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Manager

We recently went through NCQA accreditation for both population health and care management. We...

May 2021
||
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Manager

InData is where the integration comes together. As a statewide health system with multiple EMRs and...

May 2021
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CEO/President

I would like to see and continue to be impressed by Innovaccer’s willingness to make sure they are...

May 2021
||
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CEO/President

We continue to be more and more pleased with our ability to use the platform to get us all sorts of...

May 2021
||
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CEO/President

As we have expanded our client base using this tool, none of our clients have been the same. We have...

May 2021
||
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CEO/President

Innovaccer could provide quick and easy video links on how to glean certain reports or insights....

May 2021
||
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Analyst/Coordinator

Compared to an organization like ours, which is much more rigid about our goals and deliverables,...

May 2021
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Analyst/Coordinator

I would like our patient scheduling system to interface with the Innovaccer system because it takes...

May 2021
||
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Director

InData is pretty good. It is a bit of a black box. Innovaccer has a level-one to level-five process...

May 2021
||
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Director

InData is the secret sauce for Innovaccer. It is very much above and beyond. Innovaccer is...

May 2021
||
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Director

The vendor is updating the tools, and the tools are not mature yet, so the training is not mature....

May 2021
||
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Director

Innovaccer is very innovative. They change and improve pretty rapidly. Innovaccer is a young...

May 2021
||
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Director

Innovaccer is much more responsive and agile to work through issues with than any other vendor is. I...

May 2021
||
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Analyst/Coordinator

Using the data we derive from InData, we are able to push back against payer-specific demands. In...

Apr 2021
||
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Analyst/Coordinator

Innovaccer has built their platform on any open API setup. The system was designed to be able to tap...

Apr 2021
||
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Director

There is a lot of good information in the InData platform. Our challenge has been hosting an...

Apr 2021
||
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Director

Innovaccer Inc. is definitely very supportive of us. They are on top of everything, and we haven't...

Apr 2021
||
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Director

As we continue to evolve and grow the solution, there is a fine line between what we think will be...

Apr 2021
||
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Director

Without good integration and consistent normalization of data, the system falls apart. We have had...

Apr 2021
||
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Director

We have some very good guide rails that we have put around various clinical pathways or actions. We...

Apr 2021
||
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Director

We don’t really use phone support. The web support is good, but we run into the typical user...

Apr 2021
||
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Director

The vendor is definitely very forward looking. They are at least trying to think ahead and tell us...

Apr 2021
||
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Director

Driving tangible outcomes is one of the vendor's strengths. Their big thing is data, and we need to...

Apr 2021
||
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Director

Depending on what someone wanted, I would most definitely recommend the solution. We have some...

Apr 2021
||
(0)
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Director

The training is for our superuser cohorts. We get our training guide to walk through with a small...

Apr 2021
||
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Director

Innovaccer is pretty progressive in terms of reporting. The system obviously has a bunch of canned...

Apr 2021
||
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VP/Other Executive

The work that we have done with Innovaccer has been really important to our relationship. Innovaccer...

Apr 2021
||
(0)
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VP/Other Executive

Innovaccer has kept all their promises. We had some issues with timelines and delays, but those...

Apr 2021
||
(0)
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Director

Innovaccer's executives have been very accessible. The sales process was very long. Innovaccer was a...

Apr 2021
||
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Director

One of the benefits of the company is that Innovaccer is both domestically and internationally...

Apr 2021
||
(0)
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Director

I would definitely recommend the vendor to others. We still haven't received our money's worth quite...

Mar 2021
||
(0)
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Director

The vendor could be doing better with communication. The key reasons we went with Innovaccer were...

Mar 2021
||
(0)
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Director

The system is best suited for a health system that really knows where they want to go and what they...

Mar 2021
||
(0)
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Director

When working with Innovaccer, people need to recognize that they are working with more of a start-up...

Mar 2021
||
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Director

The vendor is more responsive and effective than any other vendor I have worked with previously, but...

Mar 2021
||
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Manager

A unique thing about Innovaccer is that they don't require specific schema formats from practices,...

Mar 2021
||
(0)
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Manager

We have had a number of things to work out, but we haven't had one issue that we haven't been able...

Mar 2021
||
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Manager

Innovaccer has a great ticketing process. We log tickets, and Innovaccer communicates with us about...

Mar 2021
||
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Manager

A lot of the time, we make requests for custom measures that are based on our specialty. We would...

Mar 2021
||
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VP/Other Executive

I think that Innovaccer is growing. I am a little concerned that I won’t be as satisfied in a year...

Mar 2021
||
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VP/Other Executive

Innovaccer is using things like HL7 connectivity and also working on how we can start building out...

Mar 2021
||
(0)
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VP/Other Executive

I would definitely buy Innovaccer’s software again. Innovaccer is amazing, and their solution is a...

Mar 2021
||
(0)
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VP/Other Executive

Innovaccer has always gone above and beyond. There is a lot more to work on in their system. I think...

Mar 2021
||
(0)
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VP/Other Executive

The training could be improved with Innovaccer, but I am on the phone with them frequently too, so...

Mar 2021
||
(0)
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VP/Other Executive

I would recommend Innovaccer’s solution to anybody, anytime. We are using the information out of...

Mar 2021
||
(0)
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VP/Other Executive

We meet with Innovaccer often, and one of the only issues is some of our support comes from India,...

Mar 2021
||
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COO

We know what to do, but we just didn’t know how to do it and how to track it. InCare gave me the...

Feb 2021
||
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COO

Innovaccer is very strong technically, but they don’t have the clinical expertise. I keep saying...

Feb 2021
||
(0)
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COO

InCare does everything that we need except for remote patient monitoring. We have a whole program...

Feb 2021
||
(0)
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COO

When we run the reports, they don’t make a lot of sense for people. I have been trained on how to do...

Feb 2021
||
(0)
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COO

With implementation, Innovaccer comes in from a technology point of view. They don’t understand the...

Feb 2021
||
(0)
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COO

Innovaccer's executive management gets involved. They really do listen and go back to get things...

Feb 2021
||
(0)
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COO

One of the challenges in the beginning was that Innovaccer had a great tool that produced reports,...

Feb 2021
||
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