Inovalon Converged Quality Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Relationship
Executive involvement is small enough and we were early enough in that we have a very good...
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Culture, Relationship, Value
We needed a quality solution, and Inovalon gave us the ability to do predictive modeling. They gave...
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Relationship, Operations
We had a project service manager who was a rock star. They were dynamite, were always asking how...
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Product
In Converged Quality, I find it very easy to set up the analytics, the batch runs, and the mass...
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Culture, Value
I would reluctantly say the vendor avoids charging for every little thing. Our previous project...
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Product
In order to file HEDIS, I have to use Converged Analytics Benchmarking and the quality tool. I can't...
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Relationship, Operations
When I had a question, I read everything and still didn't understand, so when I reached out to the...
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Product
In order to file HEDIS, we also use the chart review tool, and the two systems don't talk to each...
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Operations
With Inovalon, there is formal training. There are changes to things, but we don't really get formal...
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Relationship
Inovalon’s support is excellent. I have a regular standing meeting with my product service manager....
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Product, Value
I don't use the Converged Quality outreach module because it isn't very effective.
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Relationship
My team’s familiarity with Converged Quality is a big driver of product quality. Additionally,...
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Relationship, Product
Inovalon is a very solid company; they are good. In the space that they are in for HEDIS rates and...
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Relationship
Inovalon is rock solid for what I use them for, including HEDIS. I have been with the same product...
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Relationship
Inovalon keeps their promises 98% of the time. They try. There are times when they say they can do...
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Loyalty, Product
There are things about Inovalon’s return data that are annoying. Their return data comes in a very...
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Relationship
Inovalon has great customer support. Their customer success manager is my advocate with the company,...
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Operations
Inovalon used to do more personal training. Now they have a lot of video things, which people don't...
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Product
There is a status indicator in the tool that we don't feel is particularly accurate. It ticks for a...
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Culture, Relationship
I'm glad Inovalon is not a public company anymore. I know they have sales targets and all of that...
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Operations, Product
The product’s ease of use is pretty good because I had somebody who somehow got access to the tool...
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Relationship
Inovalon has improved their customer support significantly in the last few years. They didn't used...
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Product
The tool itself is pretty sophisticated. Converged Quality is great. It does exactly what Inovalon...
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Value
I always think vendors are too much money. I would love to pay less just to pay less, but I think in...
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Relationship
One of the things that Inovalon does is they like to partner in development. If they want to develop...
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Relationship
Inovalon's regular upgrades impact us because they make changes to the system, and that impacts the...
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Relationship
Inovalon has always been a really good partner. I have worked with them for many years. Inovalon has...
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Loyalty, Relationship
I would buy the system again because of the vendor's partnership. There were other products...
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Culture, Value
We basically have a line item for everything that we are operationalizing with Inovalon. That is...
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Operations
In terms of training, Inovalon is willing to participate and get on the phone with us to walk us...
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Product
Due to the times we have run into problems with the system's technology, it is hard for us to give...
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Operations, Product
Some of Converged Quality's front-end tools could be more user friendly. There are some things that...
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Relationship
We meet with Inovalon frequently, and that has been the case ever since we started with them. The...
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Loyalty, Relationship
Our organization has grown through acquisitions and things like that over the years. We have used...
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Value
Inovalon's products are pricey, especially for a small organization, but they are very good...
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Culture, Loyalty
The way Inovalon has changed their products and product names has had a learning curve for us....
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Relationship
Inovalon has been pretty steady over the last couple of years, and they get better every year as...
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Product
Quality Spectrum is Inovalon’s older tool that they are not pushing upgrades for. But it works...
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Relationship
We hear more things from Inovalon ahead of time than any other vendor we have worked with. We are...
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Relationship
At the end of every HEDIS season, we give Inovalon a list of possible pain points, and they have...
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