Inovalon Converged Quality Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty
I would not recommend this product to anyone else. The vendor is getting away from supporting it, so...
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Product
If I could get Inovalon to focus on one piece of functionality with the product, it would be...
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Culture, Loyalty, Value
The vendor nickel-and-dimed us in the contract, but they haven't strayed with charges outside of the...
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Relationship, Product
The solution does great in most areas, though HEDIS data is complicated. The HEDIS engine takes in...
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Product, Value
The thing that is a bit of a downside is that the vendor’s reporting packages are not that great. We...
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Culture, Value
When I first started working with Inovalon, we didn't have a service bureau contract. With Inovalon,...
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Relationship, Value
We have been working with Inovalon, I personally have been working with them for years. We use the...
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Loyalty, Product
We used to use an existing software that Inovalon built for years. That software had a lot of...
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Product
In terms of the stability and reliability of Converged Quality, there are sometimes issues with the...
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Loyalty, Product
Converged Quality is a pretty intuitive tool that is easy to navigate. Even someone who is just...
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Loyalty, Relationship, Product
Converged Quality is evolving, and Inovalon has been adding features and making changes to improve...
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Relationship
We have a really good working relationship with Inovalon and their different departments and people,...
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Relationship
We regularly move to new versions of the Converged Quality platform, and Inovalon supports us well....
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Loyalty, Relationship, Product
Inovalon is an industry leader. They have a larger market share due to quality, CMS Star Ratings,...
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Product
We have an additional reporting module that we really don't care for, but that module is part of the...
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Product, Value
I haven't seen any new technology from Inovalon that is providing value, and the items that Inovalon...
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Product
Converged Quality works, and it has been working well the last few years for what it is delivering....
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Product
The mass result export in the solution is clunky when we want text files back. We don't have access...
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Relationship
With Inovalon, their support has been pretty good at getting back to us on the quality front. They...
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Relationship, Product
Converged Quality has really stabilized over the past few years. Historically during our audits, I...
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Culture, Value
Inovalon is overpriced compared to other vendors in the space who appear to have much better...
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Culture
We have some minor grievances with Inovalon, and some of that has to do with how the contract...
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Relationship
All of the Inovalon team members I have worked with have been professional and helpful at every step....
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Relationship
Our Inovalon team truly works with us as partners, and we appreciate their support.
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Product
Inovalon could improve some little things in Converged Quality. When exporting data, it is not...
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Loyalty
It is unknown whether Converged Quality is part of our long-term plans. We may be switching over to...
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Relationship, Product
Inovalon has done a good job of sending out consistent updates and details of any updates. They...
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Relationship
We have our service representative at Inovalon who is the one that we have worked with over the past...
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Loyalty, Relationship, Product
Converged Quality has really been mainly used for our plans that we have data on, so the reason why...
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Value
Inovalon charges by membership, so if we are sending inactive members, then we are still paying...
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Culture, Relationship, Value
Inovalon has been very generous with us. They work with us, and they really don't nitpick on the...
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Operations
I really am highly satisfied with Inovalon’s upgrades and their implementation of any type of...
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Relationship
Some communication is a little lacking internally with Inovalon. As a customer, I wish I had known...
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Relationship
I would definitely recommend Converged Quality. If another company is looking to outsource their...
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Relationship
Inovalon has exceptional customer service. I work very closely with them on a lot of questions. They...
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Relationship, Product
I would like Inovalon to release their products earlier because prediction forecasting is very...
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Product
I would recommend the product. It's easy to use. It's easy to scale; we are a large health plan and...
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Relationship
Inovalon's support is great. They have an email help center. Whenever we have issues, we can send...
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Loyalty
Whether the product is in our long-term plans depends on Inovalon's capability to use digital...
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Value
Considering the product's performance, I would buy this product again, but the cost is really high....
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Relationship
When we started with Inovalon, their product was called QSI-XL, but they changed the product name to...
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Relationship, Product
Converged Quality's performance has improved for sure. In terms of innovation, the portal on the...
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Culture
Getting our contract renewal processed took an excessively long period of time. Our account manager...
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Product
With Converged Quality, I would like to have an easier ability to trend year-over-year and...
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Relationship
Inovalon keeps their promises in a timely fashion. They determine what I need, and then they deliver...
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Relationship, Value
Converged Quality is expensive but worth it. It is a quality product. Overall, the data is reliable....
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Operations
For the implementation, the program manager from Inovalon was attentive and knowledgeable and...
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Product
My favorite part about Converged Quality is the ease of use. It is intuitive and user friendly. I...
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Relationship
Executive involvement is small enough and we were early enough in that we have a very good...
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Culture, Relationship, Value
We needed a quality solution, and Inovalon gave us the ability to do predictive modeling. They gave...
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Relationship, Operations
We had a project service manager who was a rock star. They were dynamite, were always asking how...
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Product
In Converged Quality, I find it very easy to set up the analytics, the batch runs, and the mass...
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Culture, Value
I would reluctantly say the vendor avoids charging for every little thing. Our previous project...
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Product
In order to file HEDIS, I have to use Converged Analytics Benchmarking and the quality tool. I can't...
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Relationship, Operations
When I had a question, I read everything and still didn't understand, so when I reached out to the...
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Product
In order to file HEDIS, we also use the chart review tool, and the two systems don't talk to each...
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Operations
With Inovalon, there is formal training. There are changes to things, but we don't really get formal...
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Relationship
Inovalon’s support is excellent. I have a regular standing meeting with my product service manager....
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Product, Value
I don't use the Converged Quality outreach module because it isn't very effective.
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Relationship
My team’s familiarity with Converged Quality is a big driver of product quality. Additionally,...
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Relationship, Product
Inovalon is a very solid company; they are good. In the space that they are in for HEDIS rates and...
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Relationship
Inovalon is rock solid for what I use them for, including HEDIS. I have been with the same product...
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Relationship
Inovalon keeps their promises 98% of the time. They try. There are times when they say they can do...
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Loyalty, Product
There are things about Inovalon’s return data that are annoying. Their return data comes in a very...
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Relationship
Inovalon has great customer support. Their customer success manager is my advocate with the company,...
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Operations
Inovalon used to do more personal training. Now they have a lot of video things, which people don't...
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Product
There is a status indicator in the tool that we don't feel is particularly accurate. It ticks for a...
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Culture, Relationship
I'm glad Inovalon is not a public company anymore. I know they have sales targets and all of that...
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Operations, Product
The product’s ease of use is pretty good because I had somebody who somehow got access to the tool...
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Relationship
Inovalon has improved their customer support significantly in the last few years. They didn't used...
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Product
The tool itself is pretty sophisticated. Converged Quality is great. It does exactly what Inovalon...
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Value
I always think vendors are too much money. I would love to pay less just to pay less, but I think in...
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Relationship
One of the things that Inovalon does is they like to partner in development. If they want to develop...
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Relationship
Inovalon's regular upgrades impact us because they make changes to the system, and that impacts the...
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Relationship
Inovalon has always been a really good partner. I have worked with them for many years. Inovalon has...
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Loyalty, Relationship
I would buy the system again because of the vendor's partnership. There were other products...
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Culture, Value
We basically have a line item for everything that we are operationalizing with Inovalon. That is...
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Operations
In terms of training, Inovalon is willing to participate and get on the phone with us to walk us...
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Product
Due to the times we have run into problems with the system's technology, it is hard for us to give...
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Operations, Product
Some of Converged Quality's front-end tools could be more user friendly. There are some things that...
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Relationship
We meet with Inovalon frequently, and that has been the case ever since we started with them. The...
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Loyalty, Relationship
Our organization has grown through acquisitions and things like that over the years. We have used...
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