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Inovalon Converged Quality Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
KLAS VP VBC, Payer, and Core Solutions - Bradley Hunter
 
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CMO

Relationship

Executive involvement is small enough and we were early enough in that we have a very good...

Sep 2024
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CMO

Culture, Relationship, Value

We needed a quality solution, and Inovalon gave us the ability to do predictive modeling. They gave...

Sep 2024
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Manager

Relationship, Operations

We had a project service manager who was a rock star. They were dynamite, were always asking how...

Aug 2024
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Manager

Product

In Converged Quality, I find it very easy to set up the analytics, the batch runs, and the mass...

Aug 2024
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Manager

Culture, Value

I would reluctantly say the vendor avoids charging for every little thing. Our previous project...

Aug 2024
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Manager

Product

In order to file HEDIS, I have to use Converged Analytics Benchmarking and the quality tool. I can't...

Aug 2024
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Manager

Relationship, Operations

When I had a question, I read everything and still didn't understand, so when I reached out to the...

Aug 2024
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Manager

Product

In order to file HEDIS, we also use the chart review tool, and the two systems don't talk to each...

Aug 2024
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Director

Operations

With Inovalon, there is formal training. There are changes to things, but we don't really get formal...

Jul 2024
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Director

Relationship

Inovalon’s support is excellent. I have a regular standing meeting with my product service manager....

Jul 2024
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Director

Product, Value

I don't use the Converged Quality outreach module because it isn't very effective.

Jul 2024
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Director

Relationship

My team’s familiarity with Converged Quality is a big driver of product quality. Additionally,...

Jul 2024
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Director

Relationship, Product

Inovalon is a very solid company; they are good. In the space that they are in for HEDIS rates and...

Jul 2024
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Director

Relationship

Inovalon is rock solid for what I use them for, including HEDIS. I have been with the same product...

Jul 2024
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VP/Other Executive

Relationship

Inovalon keeps their promises 98% of the time. They try. There are times when they say they can do...

Jul 2024
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VP/Other Executive

Loyalty, Product

There are things about Inovalon’s return data that are annoying. Their return data comes in a very...

Jul 2024
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VP/Other Executive

Relationship

Inovalon has great customer support. Their customer success manager is my advocate with the company,...

Jul 2024
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VP/Other Executive

Operations

Inovalon used to do more personal training. Now they have a lot of video things, which people don't...

Jul 2024
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VP/Other Executive

Product

There is a status indicator in the tool that we don't feel is particularly accurate. It ticks for a...

Jul 2024
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VP/Other Executive

Culture, Relationship

I'm glad Inovalon is not a public company anymore. I know they have sales targets and all of that...

Jul 2024
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VP/Other Executive

Operations, Product

The product’s ease of use is pretty good because I had somebody who somehow got access to the tool...

Jul 2024
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VP/Other Executive

Relationship

Inovalon has improved their customer support significantly in the last few years. They didn't used...

Jul 2024
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VP/Other Executive

Product

The tool itself is pretty sophisticated. Converged Quality is great. It does exactly what Inovalon...

Jul 2024
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VP/Other Executive

Value

I always think vendors are too much money. I would love to pay less just to pay less, but I think in...

Jul 2024
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VP/Other Executive

Relationship

One of the things that Inovalon does is they like to partner in development. If they want to develop...

Jul 2024
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VP/Other Executive

Relationship

Inovalon's regular upgrades impact us because they make changes to the system, and that impacts the...

Jul 2024
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VP/Other Executive

Relationship

Inovalon has always been a really good partner. I have worked with them for many years. Inovalon has...

Jul 2024
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VP/Other Executive

Loyalty, Relationship

I would buy the system again because of the vendor's partnership. There were other products...

Jul 2024
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VP/Other Executive

Culture, Value

We basically have a line item for everything that we are operationalizing with Inovalon. That is...

Jul 2024
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VP/Other Executive

Operations

In terms of training, Inovalon is willing to participate and get on the phone with us to walk us...

Jul 2024
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VP/Other Executive

Product

Due to the times we have run into problems with the system's technology, it is hard for us to give...

Jul 2024
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VP/Other Executive

Operations, Product

Some of Converged Quality's front-end tools could be more user friendly. There are some things that...

Jul 2024
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VP/Other Executive

Relationship

We meet with Inovalon frequently, and that has been the case ever since we started with them. The...

Jul 2024
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VP/Other Executive

Loyalty, Relationship

Our organization has grown through acquisitions and things like that over the years. We have used...

Jul 2024
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Manager

Value

Inovalon's products are pricey, especially for a small organization, but they are very good...

Feb 2024
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Manager

Culture, Loyalty

The way Inovalon has changed their products and product names has had a learning curve for us....

Feb 2024
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Manager

Relationship

Inovalon has been pretty steady over the last couple of years, and they get better every year as...

Feb 2024
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Manager

Product

Quality Spectrum is Inovalon’s older tool that they are not pushing upgrades for. But it works...

Feb 2024
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Manager

Relationship

We hear more things from Inovalon ahead of time than any other vendor we have worked with. We are...

Feb 2024
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Manager

Relationship

At the end of every HEDIS season, we give Inovalon a list of possible pain points, and they have...

Feb 2024
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