Converged Quality Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
Over the last two years, Inovalon has made significant improvements to the data analytic ingestion,...
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Value
There are certain things that Inovalon does that they don't charge us for, and I'm very happy about...
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Operations
Converged Quality is really easy to use. The training modules are extremely helpful. They are...
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Relationship
Inovalon is great to work with. We aren't dealing with their higher-ups as much as we are with other...
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Product
Inovalon ONE Platform Quality is a mature solution. It has become the standard when it comes to...
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Relationship
We have had some outside people come in and look at what we are doing with Inovalon, and we received...
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Loyalty, Value
The system has supported our HEDIS reporting since I came to this organization. It was a breath of...
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Value
The solution has actually reduced the cost of custom measure catalogs for us. I have never seen that...
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Loyalty
I would expect that I will continue to remain extremely satisfied. I don’t have expectations that...
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Product
The solution just does what it is supposed to do. We don’t find problems with it.
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Relationship, Product
I would say that the vendor supports our integration goals. I am very satisfied in that area.
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Relationship, Product
The solution works and is reliable. The vendor is helpful.
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Relationship
The vendor does a lot of solutioning with us when we encounter problems. We meet with different...
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Operations, Product
Sometimes the vendor's upgrades are problematic. Inovalon pushes stuff through without telling us in...
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Relationship
If we have a suggestion of something that we think the vendor should do, Inovalon does their best to...
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Value
The vendor does a good job of driving tangible outcomes. However, the return data process isn’t...
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Relationship
We meet with Inovalon for support; they are really good about that. My product service manager keeps...
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Loyalty
I'm waiting on Inovalon to upgrade one of their products, and they are going to do that in 2026. We...
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Product
Converged Quality is good. The reporting and extracts come out, and then my data analysts can load...
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Relationship
There was a thing related to NCQA, and Inovalon included more stratifications by race, ethnicity,...
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Product
Inovalon needs to build out the comparative dashboard and needs to be able to draw multiple...
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Culture, Value
If someone were looking at implementing Converged Quality, I would tell them to ensure that they...
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Product
There is a very low error rate with Converged Quality. The granularity that ties compliance to the...
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Loyalty
I would not recommend this product to anyone else. The vendor is getting away from supporting it, so...
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Product
If I could get Inovalon to focus on one piece of functionality with the product, it would be...
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Culture, Loyalty, Value
The vendor nickel-and-dimed us in the contract, but they haven't strayed with charges outside of the...
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Relationship, Product
The solution does great in most areas, though HEDIS data is complicated. The HEDIS engine takes in...
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Product, Value
The thing that is a bit of a downside is that the vendor’s reporting packages are not that great. We...
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Culture, Value
When I first started working with Inovalon, we didn't have a service bureau contract. With Inovalon,...
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Relationship, Value
We have been working with Inovalon, I personally have been working with them for years. We use the...
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Loyalty, Product
We used to use an existing software that Inovalon built for years. That software had a lot of...
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Product
In terms of the stability and reliability of Converged Quality, there are sometimes issues with the...
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Loyalty, Product
Converged Quality is a pretty intuitive tool that is easy to navigate. Even someone who is just...
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Loyalty, Relationship, Product
Converged Quality is evolving, and Inovalon has been adding features and making changes to improve...
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Relationship
We have a really good working relationship with Inovalon and their different departments and people,...
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Relationship
We regularly move to new versions of the Converged Quality platform, and Inovalon supports us well....
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Loyalty, Relationship, Product
Inovalon is an industry leader. They have a larger market share due to quality, CMS Star Ratings,...
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Product
We have an additional reporting module that we really don't care for, but that module is part of the...
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Product, Value
I haven't seen any new technology from Inovalon that is providing value, and the items that Inovalon...
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Product
Converged Quality works, and it has been working well the last few years for what it is delivering....
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Product
The mass result export in the solution is clunky when we want text files back. We don't have access...
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Relationship
With Inovalon, their support has been pretty good at getting back to us on the quality front. They...
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Relationship, Product
Converged Quality has really stabilized over the past few years. Historically during our audits, I...
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Culture, Value
Inovalon is overpriced compared to other vendors in the space who appear to have much better...
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Culture
We have some minor grievances with Inovalon, and some of that has to do with how the contract...
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Relationship
All of the Inovalon team members I have worked with have been professional and helpful at every step....
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Relationship
Our Inovalon team truly works with us as partners, and we appreciate their support.
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Product
Inovalon could improve some little things in Converged Quality. When exporting data, it is not...
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Loyalty
It is unknown whether Converged Quality is part of our long-term plans. We may be switching over to...
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Relationship, Product
Inovalon has done a good job of sending out consistent updates and details of any updates. They...
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Relationship
We have our service representative at Inovalon who is the one that we have worked with over the past...
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Loyalty, Relationship, Product
Converged Quality has really been mainly used for our plans that we have data on, so the reason why...
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Value
Inovalon charges by membership, so if we are sending inactive members, then we are still paying...
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Culture, Relationship, Value
Inovalon has been very generous with us. They work with us, and they really don't nitpick on the...
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Operations
I really am highly satisfied with Inovalon’s upgrades and their implementation of any type of...
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Relationship
Some communication is a little lacking internally with Inovalon. As a customer, I wish I had known...
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Relationship
I would definitely recommend Converged Quality. If another company is looking to outsource their...
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Relationship
Inovalon has exceptional customer service. I work very closely with them on a lot of questions. They...
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Relationship, Product
I would like Inovalon to release their products earlier because prediction forecasting is very...
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Product
I would recommend the product. It's easy to use. It's easy to scale; we are a large health plan and...
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Relationship
Inovalon's support is great. They have an email help center. Whenever we have issues, we can send...
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Loyalty
Whether the product is in our long-term plans depends on Inovalon's capability to use digital...
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Value
Considering the product's performance, I would buy this product again, but the cost is really high....
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Relationship
When we started with Inovalon, their product was called QSI-XL, but they changed the product name to...
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Relationship, Product
Converged Quality's performance has improved for sure. In terms of innovation, the portal on the...
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Culture
Getting our contract renewal processed took an excessively long period of time. Our account manager...
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Product
With Converged Quality, I would like to have an easier ability to trend year-over-year and...
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Relationship
Inovalon keeps their promises in a timely fashion. They determine what I need, and then they deliver...
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Relationship, Value
Converged Quality is expensive but worth it. It is a quality product. Overall, the data is reliable....
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Operations
For the implementation, the program manager from Inovalon was attentive and knowledgeable and...
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Product
My favorite part about Converged Quality is the ease of use. It is intuitive and user friendly. I...
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