Converged Quality Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
Having support from Inovalon available after hours or on weekends would be helpful, at least during...
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Loyalty
Converged Quality is a leading platform in HEDIS and quality. Inovalon keeps up with the industry...
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Product
Inovalon keeps up with the industry standards and changes that come up, and they also use new...
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Operations
Inovalon's training program is very comprehensive. They have a good knowledge base. They conduct...
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Relationship
Inovalon has a ticketing system, so we open a ticket, and then somebody gets in touch with us. The...
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Loyalty, Relationship
My advice to someone considering Converged Quality would be to get clear, distinct information on...
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Loyalty
There are other vendors that are further along with digital quality. I am a little worried that...
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Loyalty
We are using Inovalon's data lake to get information from Converged Quality platform. That has been...
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Relationship
I really like that I have a good relationship with Inovalon's team members. If I have a question,...
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Product
Converged Quality is great. It is intuitive, easy to use, and pretty straightforward. The system is...
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Relationship
Inovalon's customer support is pretty responsive. When I call the wrong number, the vendor will send...
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Loyalty, Product
Inovalon made one enhancement to their converged data ingestion tool in Converged Quality. The...
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Relationship
Inovalon prioritizes the enhancement requests that are impacting the most customers. There were a...
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Operations
There was some pain with the implementation of Inovalon's electronic record on demand solution, but...
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Product
Everybody wants the easy button, but it just does not exist in this space. We get the data, but we...
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Product
Inovalon does have noncompliant identification down. The problem is that providers are not coding...
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Product
I have told Inovalon about things that we need and ways that they could improve, but they just do...
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Relationship
When Inovalon knows about a potential issue, they let us know. Sometimes we catch things in our own...
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Culture, Relationship
I have worked with our product services manager for many years. They are very consistent, answer my...
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Relationship
Inovalon has a phone and web support team. I have a great product services manager and account...
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Relationship, Product
Inovalon knows which organizations are not compliant because they essentially have our claims data....
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Product, Value
Inovalon's electronic record on demand (ERD) solution has been disappointing in terms of outcomes....
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Loyalty
I would buy Quality Spectrum again because it is the biggest game in town. It is easy to use, and...
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Product
We use Quality Spectrum for our hybrid project, the HEDIS 411 sample at the end of the year. We...
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Relationship
Inovalon's team is great. Their product is good, but more importantly, their team is fantastic. They...
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Product
For the most part, I would like it if, in the solution's analytics space, I could get a...
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Culture, Value
It would be nice if Inovalon's pricing could go lower. That is what my leadership asks for. I do my...
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Product
One big plus of Converged Quality has been its consistency in allowing us to run data week over...
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Relationship
Working with Inovalon has been good. We have a meeting with them every week to discuss open issues...
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Operations
We did an implementation of certain software from Inovalon, and that implementation wasn't smooth....
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Relationship, Product
Inovalon's speed of service and the new solutions they are bringing to the market are very needed....
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Operations
Our go-live process with Inovalon was pretty standard. Nothing we stood up with Inovalon has really...
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Relationship, Product
Converged Quality is working as well as we expected. I don't have any concerns with that, but...
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Operations
Inovalon has a combination of both online and in-person training for the system, depending on the...
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Product
We aren't fully where we need to be when it comes to integration. There is probably still some...
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Relationship
When I call or email Inovalon about issues we are having, they will usually get back to me within...
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Value
Up-front transparency in pricing from Inovalon would have the biggest impact to improve my...
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Relationship
Inovalon is a good, trusted partner, and we meet on a regular, standard cadence. We also have...
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Relationship, Product
The number-one thing I like about Inovalon is that they are a certified NCQA vendor. Number two is...
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Loyalty, Relationship, Product
The Converged Quality platform and Inovalon's organization and people continue to thread a robust...
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Product
From a HEDIS perspective, what matters to me is that the engine is certified and that Inovalon...
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Relationship
My experience with Inovalon's team has been top notch.
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Loyalty, Relationship, Product
Over the last two years, Inovalon has made significant improvements to the data analytic ingestion,...
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Value
There are certain things that Inovalon does that they don't charge us for, and I'm very happy about...
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Operations
Converged Quality is really easy to use. The training modules are extremely helpful. They are...
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Relationship
Inovalon is great to work with. We aren't dealing with their higher-ups as much as we are with other...
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Product
Inovalon ONE Platform Quality is a mature solution. It has become the standard when it comes to...
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Relationship
We have had some outside people come in and look at what we are doing with Inovalon, and we received...
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Loyalty, Value
The system has supported our HEDIS reporting since I came to this organization. It was a breath of...
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Value
The solution has actually reduced the cost of custom measure catalogs for us. I have never seen that...
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Loyalty
I would expect that I will continue to remain extremely satisfied. I don’t have expectations that...
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Product
The solution just does what it is supposed to do. We don’t find problems with it.
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Relationship, Product
I would say that the vendor supports our integration goals. I am very satisfied in that area.
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Relationship, Product
The solution works and is reliable. The vendor is helpful.
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Relationship
The vendor does a lot of solutioning with us when we encounter problems. We meet with different...
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Operations, Product
Sometimes the vendor's upgrades are problematic. Inovalon pushes stuff through without telling us in...
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Relationship
If we have a suggestion of something that we think the vendor should do, Inovalon does their best to...
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Value
The vendor does a good job of driving tangible outcomes. However, the return data process isn’t...
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Relationship
We meet with Inovalon for support; they are really good about that. My product service manager keeps...
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Loyalty
I'm waiting on Inovalon to upgrade one of their products, and they are going to do that in 2026. We...
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Product
Converged Quality is good. The reporting and extracts come out, and then my data analysts can load...
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Relationship
There was a thing related to NCQA, and Inovalon included more stratifications by race, ethnicity,...
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Product
Inovalon needs to build out the comparative dashboard and needs to be able to draw multiple...
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Culture, Value
If someone were looking at implementing Converged Quality, I would tell them to ensure that they...
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Product
There is a very low error rate with Converged Quality. The granularity that ties compliance to the...
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