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User Commentary
Loyalty, Product
Our cardiologists are really comfortable and happy with DigiView. It is going to take some...
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Relationship
I am not aware of Intelerad having any kind of proactive monitoring solutions. We do the monitoring...
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Relationship
Since Digisonics was purchased by Intelerad, the vendor has made a number of changes to their...
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Culture
We have purchased a couple of different products from Digisonics. With one specific product, the...
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Culture, Relationship
We have had to constantly follow up with some of Intelerad’s senior leaders, and we have still not...
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Value
Intelerad is quite proud of charging us for everything. They need to avoid nickel-and-diming. I...
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Loyalty, Operations
If I had to buy this product starting from scratch today and there were no other vendors, then I...
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Loyalty, Relationship
When Digisonics was just a standalone company owned by their own president, we had a lot of access...
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Relationship
The Intelerad staff member's hearts are in the right place. The vendor has good, competent people...
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Product
There are too many clicks in the system. DigiView is not very user friendly. Users think other...
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Value
The vendor charges us for every little thing. The system is not horrendously expensive, so that is...
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Relationship, Product
We can get to the people that we really need to with the vendor. Intelerad has provided great...
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Loyalty
Most likely, DigiView is part of our long-term plans. The product is versatile. It gives us every...
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Relationship
The support system is very good in DigiView, but before, we were able to just call and get the...
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Loyalty, Relationship
We have gone through some consolidations. Our new clinical leadership team came from an organization...
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Loyalty
When we bought the product, a review and a case study pointed out the deficiencies of the product...
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Culture, Relationship
Intelerad hasn't actually broken any promises. They have just been slow in delivering. Now that...
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Value
Intelerad does not avoid charging for every little thing. If we want something from them, we are...
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Operations
We had a new staff member that Intelerad trained, and the vendor did pretty well. The initial...
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Relationship
We haven’t had any new things implemented. I have worked with the vendor's team on some things, and...
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Loyalty
Intelerad works with us on upgrades. My expectation is that, with the next new release, the vendor...
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Product
One of the deficiencies of Digisonics' system is that we can only route DICOM images to one source....
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Relationship, Product
The product is stable and reliable, and we get responses from the vendor's team. I don’t hear much...
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Relationship
Intelerad has a vision, but they haven’t delivered on that vision yet. Things may change when the...
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Relationship
The vendor has been responsive, and they have listened to my needs. The vendor was acquired by...
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Loyalty
My dissatisfaction comes from the product's base technology and the underpinnings of the system....
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Operations, Product, Value
The last time the vendor did an upgrade with us, I failed to see any significant improvements for...
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Relationship
Intelerad has been more reactive than proactive. In fairness, we have worked with them to make our...
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Relationship
When the vendor was just Digisonics, I knew the president and vice president and could personally...
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Value
We have received our money’s worth for the product. It is not that expensive. Thinking about our...
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Loyalty, Product
I don’t know that I would recommend the current version of the product. The next big release may be...
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Operations
Intelerad’s training has been outstanding. They used to do training in person years ago, but because...
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Product
I can’t quibble too much with DigiView. It is stable, and the design is pretty good.
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Relationship
Intelerad is not as proactive as another vendor we have, but Intelerad does address my concerns...
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Loyalty
Our leadership team is looking to move away from DigiView. One reason for their desire to move is...
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Operations
We did an upgrade a while ago, and Intelerad was about to undergo a transition from having their...
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Culture, Value
Intelerad is pretty transparent about their pricing. The product is expensive, but things are...
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Relationship
For the most part, the service from Intelerad is good, although we sometimes encounter people who...
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Loyalty, Product
DigiView won't accept the new HL7 information. The product will flip back to the original alias...
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Product
DigiView is not a reading system; it is just a long-term storage system, so the images don't look...
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Product
The data mining and reports work fantastically. I can easily change a configuration on the reporting....
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Relationship
One person over at Intelerad has gone above and beyond to help out some of our physicians and help...
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