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User Commentary
Other Observations & Comments
We have gone through some consolidations. Our new clinical leadership team came from an organization...
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Future Outlook
When we bought the product, a review and a case study pointed out the deficiencies of the product...
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Other Observations & Comments
Intelerad hasn't actually broken any promises. They have just been slow in delivering. Now that...
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ROI / Cost
Intelerad does not avoid charging for every little thing. If we want something from them, we are...
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Win/Loss - Why they were selected (by current clients)
We had a new staff member that Intelerad trained, and the vendor did pretty well. The initial...
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Service and Support
We haven’t had any new things implemented. I have worked with the vendor's team on some things, and...
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Future Outlook
Intelerad works with us on upgrades. My expectation is that, with the next new release, the vendor...
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Functionality and Upgrades
One of the deficiencies of Digisonics' system is that we can only route DICOM images to one source....
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Technology
The product is stable and reliable, and we get responses from the vendor's team. I don’t hear much...
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Service and Support
Intelerad has a vision, but they haven’t delivered on that vision yet. Things may change when the...
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Relationship
The vendor has been responsive, and they have listened to my needs. The vendor was acquired by...
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Future Outlook
My dissatisfaction comes from the product's base technology and the underpinnings of the system....
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Implementation and Training
The last time the vendor did an upgrade with us, I failed to see any significant improvements for...
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Service and Support
Intelerad has been more reactive than proactive. In fairness, we have worked with them to make our...
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Relationship
When the vendor was just Digisonics, I knew the president and vice president and could personally...
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ROI / Cost
We have received our money’s worth for the product. It is not that expensive. Thinking about our...
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Other Observations & Comments
I don’t know that I would recommend the current version of the product. The next big release may be...
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Implementation and Training
Intelerad’s training has been outstanding. They used to do training in person years ago, but because...
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Functionality and Upgrades
I can’t quibble too much with DigiView. It is stable, and the design is pretty good.
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Relationship
Intelerad is not as proactive as another vendor we have, but Intelerad does address my concerns...
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Future Outlook
Our leadership team is looking to move away from DigiView. One reason for their desire to move is...
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Functionality and Upgrades
We did an upgrade a while ago, and Intelerad was about to undergo a transition from having their...
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ROI / Cost
Intelerad is pretty transparent about their pricing. The product is expensive, but things are...
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Service and Support
For the most part, the service from Intelerad is good, although we sometimes encounter people who...
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Interfacing and Integration
DigiView won't accept the new HL7 information. The product will flip back to the original alias...
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Other Observations & Comments
DigiView is not a reading system; it is just a long-term storage system, so the images don't look...
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Functionality and Upgrades
The data mining and reports work fantastically. I can easily change a configuration on the reporting....
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Relationship
One person over at Intelerad has gone above and beyond to help out some of our physicians and help...
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Functionality and Upgrades
The product cannot be used remotely. The vendor has a remote application, but it still requires a...
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Relationship
The support itself has not really changed much since Intelerad took over, so that transition has...
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ROI / Cost
Despite my best efforts, DigiView is part of our long-term plans. Another vendor of ours has a...
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Relationship
Intelerad bought out DigiView, so I am more familiar with Digisonics than I am with Intelerad. Since...
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ROI / Cost
We have SLAs, so everything is pretty much covered in our service agreement with Intelerad. We don't...
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Technology
The product was designed many years ago, and I think it is stuck. I am not sure that it has grown...
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Functionality and Upgrades
It has been a little while since we upgraded DigiView. We did upgrade DigiView a couple of years...
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