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DigiView (Digisonics) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Analyst/Coordinator

It is very difficult to load or burn a CD with DigiView. It is impossible to edit merged cases....

Apr 2021
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Director

Digisonics listens to our complaints and makes sure that they are addressed. Historically, the...

Apr 2021
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Director

The vendor provides training, and they give us a lot of extra resources to train with.

Apr 2021
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Director

The vendor corrected some issues with DigiView. The old version didn't have any patient identifiers...

Apr 2021
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Director

We have too many independent systems. I am not going to be happy recommending Digisonics because I...

Apr 2021
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Director

We have a structure for how the vendor can access our data; the vendor is supposed to go through our...

Apr 2021
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Manager

I would be less likely to recommend Digisonics because of the information that has recently come out...

Mar 2021
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Manager

Digisonics has a large, integrated suite, and we are happy with the amount of tools they have in one...

Mar 2021
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Manager

The GUI needs improvement from a user standpoint. Some of the application is based on older...

Mar 2021
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Manager

I am not sure whether I would purchase DigiView again. We can't do 3D manipulations or put a strain...

Dec 2020
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Manager

We have been using DigiView for a long time, so we are used to it. It would be nice if DigiView...

Dec 2020
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Manager

Digisonics' support people are very quick with any problems or questions. Everybody listens to what...

Dec 2020
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Manager

Digisonics does really well in some areas, but they are falling down in others. They are probably...

Nov 2020
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Manager

I don't know whether Digisonics will be our vendor in our future due to areas in cardiology where we...

Nov 2020
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Manager

Digisonics seems to struggle with overall database architecture. We have several providers who...

Nov 2020
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Manager

The system doesn’t have an automatic tracing function. That is the biggest gap. Digisonics' system...

Oct 2020
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Manager

The support people are highly engaged with any of our issues. We can reach them 24/7. The SLA is...

Oct 2020
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Manager

The system is doing lines of coverage for our area, but because of the issues we have had with...

Oct 2020
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Manager

We get what we pay for. The system is really high priced. I don't know what the median is for...

Oct 2020
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Manager

The whole Digisonics team is extremely supportive. The vendor has a great IT support system....

Aug 2020
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Manager

For now, we are going to stick with Digisonics’ product. Everything is under the same umbrella. The...

Aug 2020
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Manager

In the beginning, everybody thought the system was so complicated to use and not very user friendly....

Aug 2020
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Manager

We get charged whenever we need support. I have used enormous amounts of the vendor’s time, but they...

Aug 2020
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Manager

I predict that the vendor will be doing very well in a year from now. They just need to go out and...

Aug 2020
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Manager

My satisfaction will probably stay the same over the next 12 months but may go down if the vendor...

Jul 2020
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Manager

DigiView has gotten easier to use. We finally got the last physician, who does everything by paper,...

Jul 2020
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Manager

When there is a release for an upgrade, that is great and wonderful. But if we haven’t updated the...

Jul 2020
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Manager

If an organization has to get a vendor-neutral PACS, then Digisonics' solution isn’t that much worse...

Jul 2020
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Manager

With every new release, Digisonics sends us the release notes. Sometimes they tell us they have...

Jul 2020
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Manager

Digisonics doesn’t do ongoing training. They do webinar sessions sometimes, but I haven’t attended one....

Jul 2020
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Manager

We have some issues with interoperability, and sometimes it is really difficult to know whether...

Jul 2020
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Manager

Digisonics does make an effort if I call about an issue. A lot of times the problem is either...

Jul 2020
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Manager

Sometimes Digisonics has to escalate an issue to development. They have multiple tiers of...

Jul 2020
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Manager

If someone were to ask me whether I recommend Digisonics, I would say that I recommend using one...

Jul 2020
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Manager

We have to pay out of pocket for any services, but the vendor tells us up front. So far, we haven’t...

Jul 2020
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Manager

So far, the product meets all my needs. In terms of delivering new technology, I get emails showing...

Jul 2020
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Manager

The product works very well. It is very user friendly and adaptable. Like any type of software, it...

Jul 2020
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Manager

During the COVID-19 crisis, the vendor’s technical support has been running a skeleton shift. There...

Jul 2020
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Manager

I haven’t talked to a representative from Digisonics in years. When we have issues, we just call the...

Jul 2020
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Director

The vendor could improve the integration with another system. The problem with the minimal...

Jun 2020
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Director

Digisonics' product relies on an older version of TLS, and that gives us some trouble.

Jun 2020
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Director

The training for DigiView is really good. Digisonics offers on-site training.

Jun 2020
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