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IntelePACS Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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CIO

Relationship

Nobody at Intelerad really knows us, and their customer success team just sort of pushes stuff...

Dec 2024
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CIO

Relationship

My concern with Intelerad is that anything that we request or need gets put onto a road map that is...

Dec 2024
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CIO

Culture, Value

We upgraded, and a stated feature was said to work a certain way. We tested it, and it seemed to...

Nov 2024
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CIO

Product

IntelePACS has been stable for the most part. The providers are very happy with it. It works well....

Nov 2024
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CIO

Loyalty, Relationship

We are optimistic about moving to the most recent version. The challenges we will face when moving...

Nov 2024
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CIO

Relationship, Product

Minute things like changing out a certificate just tend to be messed up, and then we have to deal...

Nov 2024
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VP/Other Executive

Loyalty, Product

Some of the tools in IntelePACS work more efficiently than they did in our previous system. The...

Oct 2024
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VP/Other Executive

Operations

We had some people from Intelerad come on-site, and those people were pretty high quality. Intelerad...

Oct 2024
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VP/Other Executive

Culture, Operations

Intelerad made promises about the system's implementation that they didn't keep. They kept running...

Oct 2024
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VP/Other Executive

Product

There are some plusses to IntelePACS, but there are also a lot of minuses. The big minus is that...

Oct 2024
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VP/Other Executive

Loyalty, Product

We have the most challenges with breast imaging in IntelePACS. The system's workflows and hanging...

Oct 2024
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VP/Other Executive

Relationship

We have better communication with Intelerad now than we did in the past. We have some connections...

Oct 2024
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VP/Other Executive

Operations

I thought the implementation of IntelePACS was going to be a challenge, but it was unbelievably...

Oct 2024
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VP/Other Executive

Operations

We did our training for IntelePACS remotely, and there were problems with that. Organizations always...

Oct 2024
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Manager

Loyalty

We combined some organizations, and we all had different PACS solutions. So we combined into one...

Sep 2024
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Manager

Relationship, Operations

If it were my decision, I would not buy IntelePACS again. Intelerad wasn't ready for our size. Their...

Sep 2024
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Manager

Operations

Overall, I would rate Intelerad's implementation services for IntelePACS in the middle of the road....

Sep 2024
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Manager

Operations

Intelerad's training was okay. Intelerad had a few snafus. Overall, the implementation could have...

Sep 2024
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Manager

Product

IntelePACS' stability rates low. That is where a lot of the problems we have are. There are lots of...

Sep 2024
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Manager

Operations, Product

IntelePACS works fine in terms of interoperability. I can't think of anything it is not working...

Sep 2024
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Manager

Relationship

Intelerad's sense of urgency seems to be low sometimes. There are times when we are down, and our...

Sep 2024
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Manager

Relationship

Intelerad reduces our pain points and helps us achieve what we need to achieve, but I feel like we...

Sep 2024
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CIO

Product

My radiologists love the operational product. When I say that they love it, I mean that they like...

Sep 2024
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CIO

Loyalty, Relationship

The most disappointing thing is that IntelePACS hasn't changed. The vendor had some real problems...

Sep 2024
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CIO

Product

There are certain PACS that IntelePACS has trouble accepting images from. That needs to improve.

Sep 2024
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VP/Other Executive

Operations, Value

The charges that are unfair or unexpected from Intelerad are mostly on the implementation side.

Jun 2024
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VP/Other Executive

Product

To take us into the new age of architecture, Intelerad would essentially have to rewrite their...

Jun 2024
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VP/Other Executive

Relationship

A lot of the changes that Intelerad has made at the top have really impacted their ability to...

Jun 2024
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VP/Other Executive

Relationship

When we started asking Intelerad about their plans to develop a more cloud-native solution in AWS,...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship, Product

In general, the product is high functioning compared to a lot of competing products. It is my second...

Jun 2024
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Analyst/Coordinator

Product

The radiologists use IntelePACS the most. They need the most out of this type of product. The...

Jun 2024
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Analyst/Coordinator

Relationship

The support used to be good, but it has gradually gotten worse. Intelerad needs a lot of help. They...

Jun 2024
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Analyst/Coordinator

Relationship

IntelePACS is still subaverage for everyone who is not a radiologist. Intelerad’s competitors have...

Jun 2024
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CTO

Operations

When we signed with Intelerad, we were promised a couple of core features that would take months to...

May 2024
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CTO

Loyalty, Product

We know that we want to replace IntelePACS. The system just isn't meeting our needs. Intelerad...

May 2024
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Director

Product

There are some shortcomings in IntelePACS, but the radiologists are really satisfied and enjoy the...

Mar 2024
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Director

Product

Our technicians struggle at times with IntelePACS because there is not enough of autonomy for them....

Mar 2024
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Director

Relationship

Overall, Intelerad has been very receptive while working with us. We have had higher ups come to our...

Mar 2024
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Director

Value

Whenever we need an enhancement from Intelerad, there is a fee. They do charge for the hours and...

Mar 2024
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Director

Product

Integration has been a factor from the beginning. IntelePACS doesn't integrate with third-party...

Mar 2024
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Director

Loyalty, Product

In the beginning, working with IntelePACS was very painful. The system was going down a lot. The...

Mar 2024
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Director

Relationship

Intelerad's customer support is lacking on the back end. There are times they don’t escalate or...

Mar 2024
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Manager

Operations

During our implementation, the person at Intelerad who was in charge of configuring the new servers...

Feb 2024
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Manager

Loyalty, Relationship

We have had a number of support cases with Intelerad that it has taken longer than expected to get...

Feb 2024
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Manager

Operations, Product

Intelerad could work on the system's ease of use. Right now, our people have to log into different...

Feb 2024
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Manager

Value

I would have a couple of reservations about buying IntelePACS again. Some of that is because the...

Feb 2024
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Manager

Relationship, Product

The system's versatility is good. The system fits into our type of work, and that is a big plus. Its...

Feb 2024
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