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IntelePACS
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Relationship

Intelerad's support team has a lot of knowledge, and most of the time, they have a pretty quick turnaround....

May 2023
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Analyst/Coordinator

Operations, Product

IntelePACS is very user friendly for end users. It is fairly intuitive, and the viewer is very nice....

May 2023
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Analyst/Coordinator

Product

We have some bugs or problems that still haven't been fixed. Those cause slowness for radiologists....

May 2023
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VP/Other Executive

Value

Intelerad’s support is lacking, and we are not fond of the vendor's nickel-and-diming. Whenever we...

May 2023
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VP/Other Executive

Relationship

When we have talked to Intelerad in the past about trying to get their application refactored, the...

May 2023
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CTO

Loyalty, Relationship

Intelerad doesn’t keep promises on small things, such as bug fixes and things we are told will be...

May 2023
||
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CTO

Relationship

Intelerad has changed everything with their support. We have to fight our way through the lower...

May 2023
||
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CTO

Product

We have some integrations with Intelerad, but there is a lot to be desired. In terms of...

May 2023
||
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CTO

Relationship, Product

Intelerad does not do well at delivering new technology. Especially since they were acquired by...

May 2023
||
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CTO

Relationship

Proactive service is something Intelerad does very well. They have great monitoring that...

May 2023
||
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CMIO

Operations, Product

We would like to see webinars about new features or quick online tutorials that a viewer can access...

Apr 2023
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CMIO

Operations, Product

IntelePACS is easy to use. Anyone can sit down and start reading. We don't need a lot of ancillary...

Apr 2023
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Manager

Relationship

Intelerad gives us a lot of monitoring that is automatically created by the Intelerad system....

Mar 2023
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Manager

Relationship

Intelerad would be the first thing out of my mouth when talking about my favorite vendors....

Mar 2023
||
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Manager

Culture, Relationship

Intelerad keeps their promises. The development timelines are not always what they are suggested to...

Mar 2023
||
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Manager

Operations, Product

The most recent major upgrade exposed some problems that already existed and became worse. That...

Mar 2023
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VP/Other Executive

Loyalty

Our organization is growing, and we are struggling with finding a product to keep up with us. So we...

Jan 2023
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VP/Other Executive

Relationship

We have really worked hard to make sure that Intelerad is aware of when we need help and make sure...

Jan 2023
||
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VP/Other Executive

Value

We have struggled with going to a new release of IntelePACS and either finding it is not supported...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

We have looked into taking the system to the cloud, but there is some storage design Intelerad has...

Jan 2023
||
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VP/Other Executive

Relationship

Being the size we are, we push the vendor pretty hard, and we ask them to do a heck of a lot. They...

Jan 2023
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VP/Other Executive

Operations

I would like it if Intelerad could do a dry run of the implementation. When we go live, they are...

Jan 2023
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VP/Other Executive

Product

The basic features and functions of the product work; our users can do the basics. There are some...

Jan 2023
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VP/Other Executive

Relationship

Intelerad bought the Clario application several ago, and they are struggling to make IntelePACS and...

Jan 2023
||
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Director

Loyalty, Relationship

The vendor has had a significant number of senior technical resources depart. That has compromised...

Jan 2023
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Director

Value

The vendor has had issues with quality control in their research and development department. Almost...

Jan 2023
||
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Director

Product

There are some limitations to the integration. The primary issue is the product's inability to...

Jan 2023
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Director

Operations, Product

Our radiologists find the product to be very easy to use. A large group of our intermittent...

Jan 2023
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(0)
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Director

Culture, Relationship

I used to interact with the executives on a regular basis. But since the vendor was sold to a...

Jan 2023
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Director

Operations

With IntelePACS, it would be nice if the radiologists could have an opportunity for a paid...

Jan 2023
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(0)
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Director

Relationship, Product

Intelerad is super reliable. They do a lot of proactive monitoring and problem-solving on the back...

Jan 2023
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Manager

Product

An improvement I would like to see the vendor make is consolidating web apps better. I would like to...

Jan 2023
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(0)
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Manager

Relationship, Product

The biggest strength is how the system includes our enhancements and bug fixes in reasonable time...

Jan 2023
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Analyst/Coordinator

Relationship

Intelerad's development team is very engaged with our organization. The team works hard to...

Dec 2022
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Analyst/Coordinator

Product

Our radiologists love the high level of customization and functionality the product has.

Dec 2022
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Analyst/Coordinator

Product

We would value increased communication and documentation about product features so we could better...

Dec 2022
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(0)
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Manager

Operations, Product

Overall, I like IntelePACS, and so do our physicians. It is a pretty easy product to configure and...

Dec 2022
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Manager

Product

We don't necessarily have all the new technology from Intelerad in place, but I know it is there. We...

Dec 2022
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(0)
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Manager

Relationship

Intelerad’s first-tier support team is a little lacking. They are still good; they solve problems,...

Dec 2022
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Manager

Relationship

We have a client success manager that we can turn to. There is a mechanism there for us to help us...

Dec 2022
||
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Director

Relationship

Intelerad’s support was really excellent, but it has slipped a bit since they were bought. Intelerad...

Dec 2022
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Director

Product

I would tell someone considering Intelerad that for the most part, IntelePACS is a solid product....

Dec 2022
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Director

Product, Value

IntelePACS is a really good product, and we are satisfied with it. I have had experience with five...

Dec 2022
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Manager

Relationship

If we put in a ticket, it doesn't get worked because the vendor's support people are super busy. We...

Nov 2022
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Manager

Product

We have a monstrous number of servers to maintain and take care of for a PACS solution. Having said...

Nov 2022
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Manager

Culture, Loyalty, Operations

Intelerad is behind the times. When we signed on with them, they were an up-and-coming company, and...

Nov 2022
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Manager

Relationship

The quality of the vendor's support staff has gone way down. Intelerad is buying every radiology...

Nov 2022
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(0)
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Manager

Loyalty, Product

As many woes as I have with Intelerad's company, Intelerad's product works pretty well. So I am...

Nov 2022
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(0)
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Manager

Product

The product has a pretty complete critical results module. But we can't send in information, such as...

Nov 2022
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(0)
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Manager

Product

The product has looked the same for many years. It might have been completely overhauled in the...

Nov 2022
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(0)
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Manager

Relationship

Intelerad is snapping up companies, and doing so could help the vendor meet our needs. But from a...

Nov 2022
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Manager

Loyalty

We aren't overly happy with Intelerad's product. We selected it because the vendor claimed that...

Nov 2022
||
(0)
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Manager

Relationship, Operations

With IntelePACS, we have to open tickets for pretty much everything. If we are lucky, the vendor...

Nov 2022
||
(0)
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Manager

Relationship, Operations

We have had issues with Intelerad's DICOM and the implementation process that Intelerad uses....

Nov 2022
||
(0)
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Manager

Relationship

Working with IntelePACS has been a frustrating endeavor. Our experience would improve if the vendor...

Nov 2022
||
(0)
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Manager

Operations, Product

The vendor's upgrades introduce new problems. We expect that from most vendors, but Intelerad's...

Nov 2022
||
(0)
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Director

Product

From our physician’s perspective, the features that are in IntelePACS make it an all-encompassing...

Nov 2022
||
(0)
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Director

Relationship

Intelerad’s support team is terrible, but not as terrible as other vendors' support teams. Intelerad...

Nov 2022
||
(0)
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Director

Loyalty, Product

Intelerad is continuing to add functionality and features to their product. Even though we are on an...

Nov 2022
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