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User Commentary
Relationship
Intelerad's support team has a lot of knowledge, and most of the time, they have a pretty quick turnaround....
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Operations, Product
IntelePACS is very user friendly for end users. It is fairly intuitive, and the viewer is very nice....
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Product
We have some bugs or problems that still haven't been fixed. Those cause slowness for radiologists....
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Value
Intelerad’s support is lacking, and we are not fond of the vendor's nickel-and-diming. Whenever we...
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Relationship
When we have talked to Intelerad in the past about trying to get their application refactored, the...
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Loyalty, Relationship
Intelerad doesn’t keep promises on small things, such as bug fixes and things we are told will be...
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Relationship
Intelerad has changed everything with their support. We have to fight our way through the lower...
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Product
We have some integrations with Intelerad, but there is a lot to be desired. In terms of...
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Relationship, Product
Intelerad does not do well at delivering new technology. Especially since they were acquired by...
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Relationship
Proactive service is something Intelerad does very well. They have great monitoring that...
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Operations, Product
We would like to see webinars about new features or quick online tutorials that a viewer can access...
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Operations, Product
IntelePACS is easy to use. Anyone can sit down and start reading. We don't need a lot of ancillary...
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Relationship
Intelerad gives us a lot of monitoring that is automatically created by the Intelerad system....
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Relationship
Intelerad would be the first thing out of my mouth when talking about my favorite vendors....
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Culture, Relationship
Intelerad keeps their promises. The development timelines are not always what they are suggested to...
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Operations, Product
The most recent major upgrade exposed some problems that already existed and became worse. That...
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Loyalty
Our organization is growing, and we are struggling with finding a product to keep up with us. So we...
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Relationship
We have really worked hard to make sure that Intelerad is aware of when we need help and make sure...
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Value
We have struggled with going to a new release of IntelePACS and either finding it is not supported...
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Relationship, Product
We have looked into taking the system to the cloud, but there is some storage design Intelerad has...
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Relationship
Being the size we are, we push the vendor pretty hard, and we ask them to do a heck of a lot. They...
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Operations
I would like it if Intelerad could do a dry run of the implementation. When we go live, they are...
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Product
The basic features and functions of the product work; our users can do the basics. There are some...
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Relationship
Intelerad bought the Clario application several ago, and they are struggling to make IntelePACS and...
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Loyalty, Relationship
The vendor has had a significant number of senior technical resources depart. That has compromised...
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Value
The vendor has had issues with quality control in their research and development department. Almost...
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Product
There are some limitations to the integration. The primary issue is the product's inability to...
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Operations, Product
Our radiologists find the product to be very easy to use. A large group of our intermittent...
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Culture, Relationship
I used to interact with the executives on a regular basis. But since the vendor was sold to a...
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Operations
With IntelePACS, it would be nice if the radiologists could have an opportunity for a paid...
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Relationship, Product
Intelerad is super reliable. They do a lot of proactive monitoring and problem-solving on the back...
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Product
An improvement I would like to see the vendor make is consolidating web apps better. I would like to...
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Relationship, Product
The biggest strength is how the system includes our enhancements and bug fixes in reasonable time...
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Relationship
Intelerad's development team is very engaged with our organization. The team works hard to...
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Product
Our radiologists love the high level of customization and functionality the product has.
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Product
We would value increased communication and documentation about product features so we could better...
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Operations, Product
Overall, I like IntelePACS, and so do our physicians. It is a pretty easy product to configure and...
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Product
We don't necessarily have all the new technology from Intelerad in place, but I know it is there. We...
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Relationship
Intelerad’s first-tier support team is a little lacking. They are still good; they solve problems,...
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Relationship
We have a client success manager that we can turn to. There is a mechanism there for us to help us...
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Relationship
Intelerad’s support was really excellent, but it has slipped a bit since they were bought. Intelerad...
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Product
I would tell someone considering Intelerad that for the most part, IntelePACS is a solid product....
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Product, Value
IntelePACS is a really good product, and we are satisfied with it. I have had experience with five...
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Relationship
If we put in a ticket, it doesn't get worked because the vendor's support people are super busy. We...
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Product
We have a monstrous number of servers to maintain and take care of for a PACS solution. Having said...
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Culture, Loyalty, Operations
Intelerad is behind the times. When we signed on with them, they were an up-and-coming company, and...
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Relationship
The quality of the vendor's support staff has gone way down. Intelerad is buying every radiology...
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Loyalty, Product
As many woes as I have with Intelerad's company, Intelerad's product works pretty well. So I am...
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Product
The product has a pretty complete critical results module. But we can't send in information, such as...
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Product
The product has looked the same for many years. It might have been completely overhauled in the...
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Relationship
Intelerad is snapping up companies, and doing so could help the vendor meet our needs. But from a...
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Loyalty
We aren't overly happy with Intelerad's product. We selected it because the vendor claimed that...
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Relationship, Operations
With IntelePACS, we have to open tickets for pretty much everything. If we are lucky, the vendor...
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Relationship, Operations
We have had issues with Intelerad's DICOM and the implementation process that Intelerad uses....
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Relationship
Working with IntelePACS has been a frustrating endeavor. Our experience would improve if the vendor...
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Operations, Product
The vendor's upgrades introduce new problems. We expect that from most vendors, but Intelerad's...
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Product
From our physician’s perspective, the features that are in IntelePACS make it an all-encompassing...
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Relationship
Intelerad’s support team is terrible, but not as terrible as other vendors' support teams. Intelerad...
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Loyalty, Product
Intelerad is continuing to add functionality and features to their product. Even though we are on an...
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