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IntelePACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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Commentary Summary

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User Commentary

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Director

Culture, Value

Intelerad's offerings feel expensive. Intelerad charges extra for support functions that should be...

Jun 2025
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Director

Relationship, Operations

When we first got the system, my responses about it were much more favorable. Then, Intelerad was...

Jun 2025
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Director

Product

Our radiologists like the system's user interface. It seems to be effective for viewing images and...

Jun 2025
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Director

Loyalty

The vendor hasn't made any significant developments. They have delivered things through...

Jun 2025
||
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Director

Relationship, Operations

We have a lot of customer service issues, and our development of the product has been minimal. The...

Jun 2025
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Director

Operations

We did a cloud archive implementation. It took over a year for the vendor to migrate our archive and...

Jun 2025
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Analyst/Coordinator

Loyalty, Relationship

With Intelerad, we have to log a ticket for everything, even if everything is related to one thing;...

May 2025
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(0)
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Analyst/Coordinator

Product

The IntelePACS viewer is still great. I do like the viewer. Intelerad does have a lot of new...

May 2025
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Analyst/Coordinator

Relationship

We have had a rough couple of years with Intelerad. We have had so many issues with the vendor and...

May 2025
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Manager

Relationship

Intelerad has really upped their game on customer support. A few years ago, it took longer to get...

Jan 2025
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Manager

Relationship

Intelerad's ticketing system is easy to use, but like a lot of organizations, if anything gets into...

Sep 2024
||
(0)
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Manager

Operations

Our recent upgrade for IntelePACS went smoothly. We didn't have any issues, and everything was well...

Sep 2024
||
(0)
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Manager

Relationship

Integration is one of Intelerad's strong suits. One of the reasons we like Intelerad is their...

Sep 2024
||
(0)
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Manager

Relationship

Our customer success manager from Intelerad is active. There have been times when Intelerad has led...

Sep 2024
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(0)
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Manager

Culture

We were just hit with a statement of work from Intelerad for something that they hadn't billed for...

Sep 2024
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(0)
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Director

Relationship

I had a poor opinion of Intelerad a couple of years ago. I didn't care for the PACS, and the...

Sep 2024
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Director

Loyalty

Intelerad is doing a better job of looking at how they can deliver new technology that will improve...

Sep 2024
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Director

Value

Nickel-and-diming has improved. We used to get an invoice for every single thing. The vendor is...

Sep 2024
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Director

Relationship

Intelerad recently talked to us about the cloud and our options moving forward. We have not made any...

Sep 2024
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Director

Relationship

The support is good when we get to the right person. The support is getting better, and the...

Sep 2024
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Director

Operations, Product

We have seen several improvements within Intelerad. Many of the improvements have been advocated by...

Sep 2024
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(0)
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Director

Culture, Value

I would like to see the vendor do better in terms of charging for every integration. I understand...

Sep 2024
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(0)
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Director

Relationship

Intelerad has taken the time to work on their newsletter, which is informative and well written. I...

Sep 2024
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Manager

Relationship

We can tell the culture of an organization easily when we interact with its employees because the...

Jul 2024
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Manager

Operations

I went to PACS admin training for Intelerad several years ago when I was learning all the tools. I...

Jul 2024
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Manager

Loyalty, Product

IntelePACS works the way the vendor intends for it to work, but our business needs are not met by...

Jul 2024
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Manager

Relationship

Intelerad's mentality is to provide a lot of different websites and solutions. All of those are...

Jul 2024
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Manager

Relationship

When we describe a problem in a ticket to a tier-one customer support person at Intelerad, they will...

Jul 2024
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Manager

Relationship

Over the years, we have had several different account managers from Intelerad. The vendor's turnover...

Jul 2024
||
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Manager

Culture, Value

I don't know how much of this is a reflection on Intelerad's people, but when the vendor was...

Jul 2024
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(0)
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Manager

Relationship

My experiences with Intelerad's support haven't been good. They have been very lacking. We have too...

Jul 2024
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