IntelePACS Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship
Intelerad's support is lacking. I want them to apply the same level of support across all sizes of...
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Product
IntelePACS is easy to use and has a rich feature set. The vendor is able to scale the product.
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Relationship, Product
Intelerad could improve the system's worklist management and advanced tools. They could also...
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Product
The system's strengths are that it is easy to use and that it needs very little administration. I...
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Loyalty
The radiology department led the selection of the solution, and they liked the workflow of...
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Product
IntelePACS is very good once optimized. We liked it once Intelerad worked through all the problems...
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Operations
All's well that ends well, but we barely got live with IntelePACS, and we had a ton of trouble just...
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Operations, Product
Once I learned how to use IntelePACS, things were not horrible. At first, the solution was...
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Operations, Product, Value
It takes a lot of back-end servers to get IntelePACS to work. There were certain additional servers...
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Relationship
We went through a bit of time where Intelerad’s service support wasn't very good. They are more...
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Product
IntelePACS is very stable. I really appreciate that. There is no downtime. It just works.
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Value
I like that Intelerad doesn't nickel-and-dime me. I pay the subscription fee that I have had for...
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Product
It would be cool if we could view ECGs or PDFs inside InteleViewer. I can see them in Intelerad's...
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Relationship, Operations
It would be nice if Intelerad reached out to us. Intelerad used to send someone on-site or at least...
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Relationship
Intelerad’s support has gotten better. We still have some trouble with some of the upgrades and...
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Relationship
Intelerad’s response time has gotten a little better. We are calling them on it more, and we have a...
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Relationship
Intelerad is middle-of-the-road when it comes to proactive support. If they have software that tells...
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Loyalty, Relationship
We had issues with Intelerad. They started buying so many different products that their service got...
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Loyalty, Product
Intelerad doesn't currently have some obvious functionality that they might put in their newer...
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Loyalty
We do have an RFP out. We are looking to replace our current PACS. We just need some updated...
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Relationship
Intelerad’s support is still not good in terms of what we really need for a product that is this...
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Culture, Value
Intelerad's offerings feel expensive. Intelerad charges extra for support functions that should be...
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Relationship, Operations
When we first got the system, my responses about it were much more favorable. Then, Intelerad was...
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Product
Our radiologists like the system's user interface. It seems to be effective for viewing images and...
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Loyalty
The vendor hasn't made any significant developments. They have delivered things through...
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Relationship, Operations
We have a lot of customer service issues, and our development of the product has been minimal. The...
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Operations
We did a cloud archive implementation. It took over a year for the vendor to migrate our archive and...
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Loyalty, Relationship
With Intelerad, we have to log a ticket for everything, even if everything is related to one thing;...
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Product
The IntelePACS viewer is still great. I do like the viewer. Intelerad does have a lot of new...
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Relationship
We have had a rough couple of years with Intelerad. We have had so many issues with the vendor and...
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Commentary Summary
Comment Type Breakout