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IntelePACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

Intelerad has really upped their game on customer support. A few years ago, it took longer to get...

Jan 2025
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Manager

Relationship

Intelerad's ticketing system is easy to use, but like a lot of organizations, if anything gets into...

Sep 2024
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Manager

Operations

Our recent upgrade for IntelePACS went smoothly. We didn't have any issues, and everything was well...

Sep 2024
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Manager

Relationship

Integration is one of Intelerad's strong suits. One of the reasons we like Intelerad is their...

Sep 2024
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Manager

Relationship

Our customer success manager from Intelerad is active. There have been times when Intelerad has led...

Sep 2024
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Manager

Culture

We were just hit with a statement of work from Intelerad for something that they hadn't billed for...

Sep 2024
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Director

Relationship

I had a poor opinion of Intelerad a couple of years ago. I didn't care for the PACS, and the...

Sep 2024
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Director

Loyalty

Intelerad is doing a better job of looking at how they can deliver new technology that will improve...

Sep 2024
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Director

Value

Nickel-and-diming has improved. We used to get an invoice for every single thing. The vendor is...

Sep 2024
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Director

Relationship

Intelerad recently talked to us about the cloud and our options moving forward. We have not made any...

Sep 2024
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Director

Relationship

The support is good when we get to the right person. The support is getting better, and the...

Sep 2024
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Director

Operations, Product

We have seen several improvements within Intelerad. Many of the improvements have been advocated by...

Sep 2024
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Director

Culture, Value

I would like to see the vendor do better in terms of charging for every integration. I understand...

Sep 2024
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Director

Relationship

Intelerad has taken the time to work on their newsletter, which is informative and well written. I...

Sep 2024
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Manager

Relationship

We can tell the culture of an organization easily when we interact with its employees because the...

Jul 2024
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Manager

Operations

I went to PACS admin training for Intelerad several years ago when I was learning all the tools. I...

Jul 2024
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Manager

Loyalty, Product

IntelePACS works the way the vendor intends for it to work, but our business needs are not met by...

Jul 2024
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Manager

Relationship

Intelerad's mentality is to provide a lot of different websites and solutions. All of those are...

Jul 2024
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Manager

Relationship

When we describe a problem in a ticket to a tier-one customer support person at Intelerad, they will...

Jul 2024
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Manager

Relationship

Over the years, we have had several different account managers from Intelerad. The vendor's turnover...

Jul 2024
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Manager

Culture, Value

I don't know how much of this is a reflection on Intelerad's people, but when the vendor was...

Jul 2024
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Manager

Relationship

My experiences with Intelerad's support haven't been good. They have been very lacking. We have too...

Jul 2024
||
(0)
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Director

Relationship, Operations

I am not aware of anything that Intelerad is doing proactively. That is something they could work...

Jul 2024
||
(0)
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Director

Culture, Relationship

One area in particular where Intelerad hasn't kept all of their promises is with the support of...

Jul 2024
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Director

Culture, Product

In general, the system works as advertised. We bring in studies, and we can route them, archive...

Jul 2024
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Director

Relationship, Operations, Value

Switching to Intelerad's cloud platform is a very challenging process. The vendor's front-end...

Jul 2024
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Director

Relationship

Intelerad's support has drastically dropped off over the last couple of years, and it is at a pretty...

Jul 2024
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Director

Loyalty, Product

Our radiologists like IntelePACS' viewer, and that is the primary reason that we have kept the...

Jul 2024
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Analyst/Coordinator

Product

Within the product, it is easy to manipulate things. What is at the end user's fingertips, they can...

May 2024
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Analyst/Coordinator

Relationship, Product

For the most part, we have good insight as to what is going on with Intelerad if there is an issue.

May 2024
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Analyst/Coordinator

Relationship

We have had so many struggles lately, but Intelerad is pretty decent to work with. I do feel like...

May 2024
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(0)
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Analyst/Coordinator

Product

Some time ago, we changed our EMR, and the change with that came with some struggles with our PACS....

May 2024
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(0)
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Analyst/Coordinator

Value

With Intelerad, I feel like there are some unnecessary charges. When we need something fixed or need...

May 2024
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