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IntelePACS
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Monique Rasband
VP Imaging, Cardiology, Oncology
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User Commentary

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Manager

Loyalty, Operations

We started out with Intelerad’s product at one location and grew to include it at multiple...

Jul 2023
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Manager

Loyalty, Relationship

The main reason we chose to replace IntelePACS was that the solution didn't meet our corporate needs...

Jul 2023
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Manager

Product, Value

We have had issues with Intelerad’s billing in the past, but when we pointed out the discrepancies,...

Jul 2023
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Manager

Relationship

Intelerad is acquiring a lot of different vendors now. We have another solution that is now owned by...

Jul 2023
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Manager

Product

We can access Intelerad’s PACS admin portal from a mobile phone, and that is a huge benefit....

Jul 2023
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Manager

Operations

During training, Intelerad’s administrator showed me a bunch of tools and I had an individual user...

Jul 2023
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Physician

Relationship

Intelerad’s support team is outsourced overseas, so I am not dealing with a US-based support team,...

Jul 2023
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Physician

Culture, Value

The PACS is a bit overpriced for what we got. When we asked Intelerad about doing a specific...

Jul 2023
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Physician

Operations

One of the biggest complaints from the radiologists is about the way Intelerad does training. They...

Jul 2023
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Physician

Product

The actual PACS is really great; it is a pretty robust system. I know Intelerad is working a lot on...

Jul 2023
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Physician

Operations

Intelerad’s implementation was lacking, but that might have been partly due to COVID-19. The vendor...

Jul 2023
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Director

Relationship

Intelerad’s support quality has dropped off the ledge in the last few years. The support was pretty...

Jun 2023
||
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Director

Loyalty, Relationship, Product

Intelerad has some systems in place that monitor things. However, we get the sort of issues that...

Jun 2023
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Director

Value

If we need to modify data or do similar tasks within IntelePACS, that becomes too high of a cost for...

Jun 2023
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Director

Operations

We recently did a cloud-archiving project with Intelerad, and their project management processes...

Jun 2023
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Director

Culture, Loyalty, Relationship, Value

I would like Intelerad to look at smart worklists. Obviously, Intelerad has the Clario product, but...

Jun 2023
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Manager

Relationship, Product

Intelerad is going through a few growing pains. They ended up purchasing a lot of products, and that...

Apr 2023
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Director

Relationship, Operations

We get the right tech most of the time, and we communicate with them regularly. There have only been...

Mar 2023
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Director

Product

We are doing a couple of migrations from other PACS, and those other PACS are definitely poorer than...

Mar 2023
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Director

Loyalty

We have been camped out for so long with IntelePACS that people are used to it. After we go to the...

Mar 2023
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Director

Relationship

Intelerad hasn’t kept all their promises. They haven't forced us to upgrade to stay current as...

Mar 2023
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Director

Relationship

We asked to be upgraded, and only recently were we able to get a date. I had to talk directly to...

Mar 2023
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Director

Product

There is a key component to radiology that should have been addressed in the older version of the...

Mar 2023
||
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Director

Relationship

Intelerad had an issue where every so often they were changing out our representative, but we have...

Mar 2023
||
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Director

Loyalty

I expect my overall satisfaction with Intelerad to increase in the next year. I expect to be able to...

Mar 2023
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Director

Loyalty

IntelePACS is definitely part of our long-term plans. We are putting a lot of effort into upgrading....

Mar 2023
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Director

Relationship

Intelerad has a nice help desk portal. We have asked the vendor about complicated things, and things...

Mar 2023
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CIO

Value

There are some features that should be part of the system that the vendor wants to charge too much...

Feb 2023
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CIO

Loyalty, Product

Intelerad does a good job of supporting our ability to use the product to read from other systems'...

Feb 2023
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CIO

Relationship

I wish Intelerad would listen to us more on what they need to do to support mammography reading in...

Feb 2023
||
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CIO

Relationship

We get a lot of communication from Intelerad, although I don't know that the communication is always...

Feb 2023
||
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CIO

Relationship, Operations

Intelerad doesn't always listen to us. I wish they would listen to us a little more. We tried to...

Feb 2023
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(0)
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Manager

Relationship, Operations

The product has been good, but we wouldn't buy it again. The support team hasn't kept up with our...

Dec 2022
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Manager

Relationship

Our experience with IntelePACS has been good. We are fully hosted, so Intelerad hosts several of our...

Dec 2022
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Manager

Relationship, Operations

During the go-live, Intelerad set up all of the test servers for us. When it came time to do the...

Dec 2022
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Manager

Culture, Operations

Trying to integrate another organization into our Intelerad instance has been a struggle. But that...

Dec 2022
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Physician

Loyalty

Even though we are running off of a single worklist engine, people still have to use two different...

Dec 2022
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Physician

Relationship, Operations, Product

It was a little difficult to get IntelePACS and our worklist engine to work properly together and...

Dec 2022
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Physician

Relationship

The service that our IT staff gets from Intelerad is not quite as robust or as responsive as they...

Dec 2022
||
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Physician

Loyalty, Relationship

Generally, Intelerad delivers on their promises and does a good job, but there are some things we...

Dec 2022
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Physician

Product, Value

One thing I have talked to Intelerad about that they have not really been responsive to is creating...

Dec 2022
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Physician

Loyalty, Product

IntelePACS is rather intuitive to use. It is highly configurable, and that has been the feature most...

Dec 2022
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Physician

Product

IntelePACS has suited us very well as an organization. People really liked our old PACS, and it was...

Dec 2022
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CIO

Product

IntelePACS is mainly made for administrators, and there are things in the product for administrators...

Dec 2022
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CIO

Relationship

We don't have a lot of problems with the product, but Intelerad is not very responsive when we do...

Dec 2022
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CIO

Culture, Relationship

Intelerad doesn't make a lot of promises. They are really careful to not say they will do something...

Dec 2022
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CIO

Product

IntelePACS is not as good as other products because it can't deal with multiple MRNs. It can deal...

Dec 2022
||
(0)
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CIO

Product

IntelePACS is very stable and reliable, but there are some design issues because the design is too old....

Dec 2022
||
(0)
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CIO

Relationship

Intelerad's product works really well. However, we aren't pleased at all with the vendor's support...

Dec 2022
||
(0)
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CIO

Culture

Intelerad's sales teams haven't been nearly as helpful as we would have liked. It takes a long time...

Dec 2022
||
(0)
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CIO

Operations

The implementation that we did with Intelerad was slow, and it required a lot of extra effort on our...

Dec 2022
||
(0)
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CIO

Product

We aren't able to send images that have been marked up back to the remote PACS. We would like to be...

Dec 2022
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Director

Product

We integrate IntelePACS with our radiology reading groups, and we integrate our PACS into our EMR....

Dec 2022
||
(0)
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Director

Product

We very rarely have any downtime with IntelePACS. There is a lot of redundancy built into the...

Dec 2022
||
(0)
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Director

Culture, Relationship

Intelerad had identified either that they would develop a cardiology PACS as part of their offering...

Dec 2022
||
(0)
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Director

Product

Intelerad has multiple products that are available at our site that are used for different purposes....

Dec 2022
||
(0)
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Director

Relationship

Intelerad’s support team can be inconsistent. Sometimes we can contact Intelerad and they will...

Dec 2022
||
(0)
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Director

Relationship

Intelerad has a lot of monitoring in their solution, and they will proactively start tickets before...

Dec 2022
||
(0)
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Manager

Operations

The trainer that Intelerad gave us was not great, and they should have done a better job on that. We...

Dec 2022
||
(0)
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Manager

Product

Intelerad has their PACS solution broken up into different sections, so it is a little more...

Dec 2022
||
(0)
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Manager

Relationship, Operations

Intelerad sends us updates if there is any maintenance or anything like that. They communicate...

Dec 2022
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