IntelePACS Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
Intelerad’s support has gotten better. We still have some trouble with some of the upgrades and...
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Relationship
Intelerad’s response time has gotten a little better. We are calling them on it more, and we have a...
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Relationship
Intelerad is middle-of-the-road when it comes to proactive support. If they have software that tells...
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Loyalty, Relationship
We had issues with Intelerad. They started buying so many different products that their service got...
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Loyalty, Product
Intelerad doesn't currently have some obvious functionality that they might put in their newer...
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Loyalty
We do have an RFP out. We are looking to replace our current PACS. We just need some updated...
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Relationship
Intelerad’s support is still not good in terms of what we really need for a product that is this...
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Culture, Value
Intelerad's offerings feel expensive. Intelerad charges extra for support functions that should be...
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Relationship, Operations
When we first got the system, my responses about it were much more favorable. Then, Intelerad was...
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Product
Our radiologists like the system's user interface. It seems to be effective for viewing images and...
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Loyalty
The vendor hasn't made any significant developments. They have delivered things through...
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Relationship, Operations
We have a lot of customer service issues, and our development of the product has been minimal. The...
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Operations
We did a cloud archive implementation. It took over a year for the vendor to migrate our archive and...
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Loyalty, Relationship
With Intelerad, we have to log a ticket for everything, even if everything is related to one thing;...
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Product
The IntelePACS viewer is still great. I do like the viewer. Intelerad does have a lot of new...
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Relationship
We have had a rough couple of years with Intelerad. We have had so many issues with the vendor and...
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Relationship
Intelerad has really upped their game on customer support. A few years ago, it took longer to get...
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