Commentary Summary
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User Commentary
Product
I like how quickly IntelePACS can open things. We have large image sets, and it handles them well....
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Loyalty, Value
Intelerad has a new worklist. We have a PACS-driven workflow. There are other options that are much...
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Product
The system is good. Intelerad is a small company. I think we would look at their system if we were...
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Culture, Relationship, Operations
Intelerad was very good in the beginning. They went through a period where they were purchasing a...
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Loyalty
We always hope for improvement, so if we stay with the vendor and make some changes to some of their...
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Relationship
If the vendor wants to improve our satisfaction with their proactivity and executive involvement,...
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Loyalty, Relationship
Intelerad has lost a lot of their knowledge base, and it is taking time to be rebuilt.
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Operations, Product
Our last upgrade with Intelerad went fairly well. Intelerad makes a good effort to reduce pain...
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Relationship
The problems with Intelerad are probably due to the vendor acquiring so many new products and...
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Loyalty, Operations
We started out with Intelerad’s product at one location and grew to include it at multiple...
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Loyalty, Relationship
The main reason we chose to replace IntelePACS was that the solution didn't meet our corporate needs...
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Product, Value
We have had issues with Intelerad’s billing in the past, but when we pointed out the discrepancies,...
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Relationship
Intelerad is acquiring a lot of different vendors now. We have another solution that is now owned by...
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Product
We can access Intelerad’s PACS admin portal from a mobile phone, and that is a huge benefit....
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Operations
During training, Intelerad’s administrator showed me a bunch of tools and I had an individual user...
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Relationship
Intelerad’s support team is outsourced overseas, so I am not dealing with a US-based support team,...
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Culture, Value
The PACS is a bit overpriced for what we got. When we asked Intelerad about doing a specific...
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Operations
One of the biggest complaints from the radiologists is about the way Intelerad does training. They...
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Product
The actual PACS is really great; it is a pretty robust system. I know Intelerad is working a lot on...
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Operations
Intelerad’s implementation was lacking, but that might have been partly due to COVID-19. The vendor...
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Relationship
Intelerad’s support quality has dropped off the ledge in the last few years. The support was pretty...
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Loyalty, Relationship, Product
Intelerad has some systems in place that monitor things. However, we get the sort of issues that...
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Value
If we need to modify data or do similar tasks within IntelePACS, that becomes too high of a cost for...
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Operations
We recently did a cloud-archiving project with Intelerad, and their project management processes...
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Culture, Loyalty, Relationship, Value
I would like Intelerad to look at smart worklists. Obviously, Intelerad has the Clario product, but...
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