Iguana
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Tyson Blauer
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User Commentary

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Director

ROI / Cost (care and feeding)

iNTERFACEWARE is pretty good about not charging for every little thing. They do not gouge us.

Nov 2022
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Director

Functionality and Upgrades

iNTERFACEWARE's upgrades are always timely. iNTERFACEWARE does a good job, and they give us what we...

Nov 2022
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Director

Functionality and Upgrades

Iguana uses a programming language called Lua, which is a very elegant programing language, and it...

Nov 2022
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Director

Technology

Iguana hasn’t really changed much in the last several years. It is not really a technology driver as...

Nov 2022
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Director

Relationship

If we ask for help on something, iNTERFACEWARE gives it to us. They provide us with the tools, but...

Nov 2022
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Director

Service and Support

iNTERFACEWARE has excellent support. One time, I had an immediate issue, so I called iNTERFACEWARE...

Nov 2022
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Manager

Functionality and Upgrades

The ease of use of the product depends on whether someone has programming experience or not. Iguana...

Nov 2022
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Manager

Implementation and Training

We had some training for Iguana several years ago. The training was great, but it was a long time ago....

Nov 2022
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Manager

Service and Support

We don't get any contact from the vendor. The last time we talked to them, they were promising a...

Nov 2022
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Manager

Future Outlook

We are happy with the product in terms of what it is doing, but the vendor really hasn’t done much...

Nov 2022
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Manager

Lessons Learned

With today’s market, I probably would not buy the product again if I had an organization that was a...

Nov 2022
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Manager

Other Observations & Comments

I don't have any interaction with iNTERFACEWARE; I haven’t talked to our salesperson in a very long...

Nov 2022
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Manager

Interfacing and Integration

We can bring up interfaces very quickly in Iguana. The solution is very lightweight, and it is...

Nov 2022
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Director

Implementation and Training

iNTERFACEWARE has some good tutorials out there that we can utilize, but I would like to see more....

Oct 2022
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Director

Interfacing and Integration

There are so many things we can do with Iguana in terms of versatility. The whole design for an HL7...

Oct 2022
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Director

Functionality and Upgrades

The product is easy enough to use and is graphic intense, which is good. Being able to see the...

Oct 2022
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Director

Relationship

iNTERFACEWARE keeps all the promises that they make. We have had very good luck with the local...

Oct 2022
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Director

Service and Support

We are extremely satisfied, and we like the people at iNTERFACEWARE. I would recommend their...

Oct 2022
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Director

Functionality and Upgrades

One of Iguana's strengths is its ease of use. It has features and functionalities that are easy to...

Oct 2022
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Director

Service and Support

Iguana has rolled out a user group in which we will be able to talk to other users of the product...

Oct 2022
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Director

Implementation and Training

iNTERFACEWARE is a very good company. The vendor does what they say they will do, and they are very...

May 2022
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Director

Functionality and Upgrades

The product is extremely stable. It is important for interfaces to not continually go down or cause...

May 2022
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Director

Service and Support

iNTERFACEWARE's support is good. We would just like to get to someone faster. When we email the...

May 2022
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Director

Functionality and Upgrades

As far as new technology for interfaces, there are a lot of things coming down the pike with FHIR...

May 2022
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Director

Implementation and Training

I have been very satisfied with the vendor's implementation services. The vendor has been very...

May 2022
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Director

Relationship

We don't have a lot of interaction with the vendor because the system just runs well, but when we do...

May 2022
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Director

Functionality and Upgrades

Iguana is easy to use and very powerful. A user needs to have a general knowledge of HL7 and...

May 2022
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Director

ROI / Cost (care and feeding)

The system has done everything we needed and expected it to do. Iguana has been working well and...

May 2022
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Director

Functionality and Upgrades

iNTERFACEWARE is coming out with a new update that will bring a lot of new functionality and...

May 2022
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Director

Relationship

The vendor is proactive, though there is a little room for them to improve. The vendor could be...

May 2022
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Director

Service and Support

We don't use the phone or email support much, and we are not getting a lot of tangible benefits from...

May 2022
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Director

ROI / Cost (care and feeding)

We pay what the vendor told us we would pay for the product. The vendor's price was more than what...

May 2022
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Director

Relationship

Before the pandemic, iNTERFACEWARE was probably one of the only software vendors that would talk to...

May 2022
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Director

Functionality and Upgrades

We don't really use Iguana to its full potential. We just use it for HL7. The vendor offers a lot of...

Mar 2022
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Director

Functionality and Upgrades

The system's logging could be improved because there is no way for us to turn off certain logging...

Mar 2022
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Manager

Service and Support

It is hard to reach somebody in phone support. It is actually easier to email the support people...

Jan 2022
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Manager

Functionality and Upgrades

We love the product, and the vendor is always implementing new things.

Jan 2022
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Manager

Relationship

We have made a lot of changes with integration, and we have had licensing issues to deal with....

Jan 2022
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Manager

Implementation and Training

During the implementation, we got a lot of calls and emails from the vendor, and they were extremely...

Jan 2022
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Manager

Implementation and Training

iNTERFACEWARE doesn't really provide official training, but they provide a free version of Iguana so...

Jan 2022
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Manager

Sales and Contracting

The product worked as promoted. Sometimes vendors say things about the product, and then we use it...

Jan 2022
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Manager

Interfacing and Integration

We needed an interface engine, and Iguana is really good. It is easy enough for us to build our own...

Jan 2022
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Manager

Relationship

iNTERFACEWARE is really good about helping us through any issues that we encounter when we are...

Jan 2022
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Manager

Service and Support

When we have an upgrade, iNTERFACEWARE will have a call to go over the new functionality. We go...

Dec 2021
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Manager

Relationship

The training from iNTERFACEWARE is good. They are very good at documenting everything. Their service...

Dec 2021
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Manager

Interfacing and Integration

We had an issue with Python scripting, but iNTERFACEWARE made a change. They started using Lua...

Dec 2021
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Manager

Functionality and Upgrades

Iguana is very user friendly. There are features that need to be improved. I don’t think...

Dec 2021
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Manager

Functionality and Upgrades

We are looking for a dashboard where we can see the health of the Iguana instances on one screen...

Dec 2021
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Manager

Service and Support

One thing I wish iNTERFACEWARE had is a ticketing system. We can’t go and check all of the issues...

Dec 2021
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Manager

ROI / Cost (care and feeding)

iNTERFACEWARE is easy to implement. When it comes to other interface engines like Ensemble,...

Dec 2021
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