Iguana
Filtered view: All

Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

iNTERFACEWARE is a very good company. The vendor does what they say they will do, and they are very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is extremely stable. It is important for interfaces to not continually go down or cause...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

iNTERFACEWARE's support is good. We would just like to get to someone faster. When we email the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

As far as new technology for interfaces, there are a lot of things coming down the pike with FHIR...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been very satisfied with the vendor's implementation services. The vendor has been very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have a lot of interaction with the vendor because the system just runs well, but when we do...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Iguana is easy to use and very powerful. A user needs to have a general knowledge of HL7 and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system has done everything we needed and expected it to do. Iguana has been working well and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

iNTERFACEWARE is coming out with a new update that will bring a lot of new functionality and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is proactive, though there is a little room for them to improve. The vendor could be...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't use the phone or email support much, and we are not getting a lot of tangible benefits from...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We pay what the vendor told us we would pay for the product. The vendor's price was more than what...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Before the pandemic, iNTERFACEWARE was probably one of the only software vendors that would talk to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't really use Iguana to its full potential. We just use it for HL7. The vendor offers a lot of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system's logging could be improved because there is no way for us to turn off certain logging...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is hard to reach somebody in phone support. It is actually easier to email the support people...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We love the product, and the vendor is always implementing new things.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have made a lot of changes with integration, and we have had licensing issues to deal with....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the implementation, we got a lot of calls and emails from the vendor, and they were extremely...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

iNTERFACEWARE doesn't really provide official training, but they provide a free version of Iguana so...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product worked as promoted. Sometimes vendors say things about the product, and then we use it...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We needed an interface engine, and Iguana is really good. It is easy enough for us to build our own...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

iNTERFACEWARE is really good about helping us through any issues that we encounter when we are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have an upgrade, iNTERFACEWARE will have a call to go over the new functionality. We go...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training from iNTERFACEWARE is good. They are very good at documenting everything. Their service...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had an issue with Python scripting, but iNTERFACEWARE made a change. They started using Lua...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Iguana is very user friendly. There are features that need to be improved. I don’t think...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are looking for a dashboard where we can see the health of the Iguana instances on one screen...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing I wish iNTERFACEWARE had is a ticketing system. We can’t go and check all of the issues...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

iNTERFACEWARE is easy to implement. When it comes to other interface engines like Ensemble,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the most part, we have been fairly hands off with the vendor and have been self-sufficient. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's sales side has had a lot of turnover. We have gone through a few different sales...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We got our training coordinated with the vendor. The trainer was great. The trainer did a really...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The actual interface of the system is great. Some of the monitoring tools and auditing tools could...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor recently did some training, and we were very happy with it. The presenter did a really...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product does exactly what the vendor said it would do, and it does it well. We haven’t had many...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are coming up to the end of our contract with the vendor. We are looking at what options are out...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If someone's team comprises people that are comfortable writing code, then this system would be...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been a great partner to us. They have always been very up front, accommodating, and honest....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

On the whole, the vendor does avoid charging for every little thing. They have been very...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My real challenge with the system is that I can do whatever I need quickly and effectively, but I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven’t seen any major changes to the product in the past couple of years. iNTERFACEWARE has been...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's phone and web support have been great. I have had good experiences with them....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a lot of very clever solutions to things that we have been able to implement with the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like how flexible Iguana is. We have a lot of options when it comes to working with different...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't had many issues with Iguana. The solution is very stable, and iNTERFACEWARE is a great...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would suggest that iNTERFACEWARE enhance their training for Iguana. Iguana is a specialized...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Iguana is a good product. It works exactly as it is supposed to, and it works fast; it is reliable....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

iNTERFACEWARE's support is always good. iNTERFACEWARE has quarterly classes and gives product...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

iNTERFACEWARE's service is very good. They are responsive. I usually email them, and they respond to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Iguana has grown on us. The vendor updates it continually, and they keep us in the loop. I never...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Iguana has great functionality. It will integrate with any system as long as the system allows us to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Iguana is a very flexible product. I can do anything that I want with it. It is a very open...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If a user isn't familiar with script writing, Iguana can be hard for people to use. It can be...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Iguana grabs data, manipulates it, and punches it out the other side. It is an interface engine, so...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Iguana does take some programming skills, so the bar is a little high there. It is not a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Iguana has training available if we want to use it. The website is updated frequently, and there are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

iNTERFACEWARE’s support people are good. They respond quickly. They tell us when we need an update....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have been able to accomplish some things with Iguana that I have been pretty proud of in terms of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s prices are very reasonable for what they do.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system has been great. In terms of issues with functionality and responsiveness, the system has...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF