Commentary Summary
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User Commentary
Functionality and Upgrades
We have zero trouble with Iguana. We have pretty much been running steadily with the program, and we...
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Service and Support
The support from iNTERFACEWARE is pretty good. When we send an email in, they respond quickly and...
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Relationship
The vendor always seems to stay on the cutting edge of things. They have conferences where they...
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Relationship
iNTERFACEWARE’s executives are at conferences, but the vendor has had some changes in personnel. We...
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Functionality and Upgrades
The Iguana tool can do everything our organization needs it to do. It takes a little digging to...
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Relationship
iNTERFACEWARE has been a true partner. When we were doing a migration, the vendor temporarily...
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Functionality and Upgrades
The upgrades for Iguana are easy, but the caveat is that it has been a while since we did a major update....
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Lessons Learned
I like Iguana and would recommend the product without question. I would push people even harder...
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Functionality and Upgrades
Iguana is really intuitive. The system makes it easy to create interfaces. I pretty much used the...
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Relationship
Whenever we have had a question, iNTERFACEWARE has been very willing to work with us. From a pricing...
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Functionality and Upgrades
The first five people over the hill get shot, so we always wait for things to shake and bake. We...
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Relationship
When buying software, we slide the vendor a big pile of money across the table. We want to buy the...
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Implementation and Training
iNTERFACEWARE has good customer training and a good customer base for training or FAQs.
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ROI / Cost
iNTERFACEWARE is pretty good about not charging for every little thing. They do not gouge us.
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Functionality and Upgrades
iNTERFACEWARE's upgrades are always timely. iNTERFACEWARE does a good job, and they give us what we...
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Functionality and Upgrades
Iguana uses a programming language called Lua, which is a very elegant programing language, and it...
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Technology
Iguana hasn’t really changed much in the last several years. It is not really a technology driver as...
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Relationship
If we ask for help on something, iNTERFACEWARE gives it to us. They provide us with the tools, but...
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Service and Support
iNTERFACEWARE has excellent support. One time, I had an immediate issue, so I called iNTERFACEWARE...
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Functionality and Upgrades
The ease of use of the product depends on whether someone has programming experience or not. Iguana...
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Implementation and Training
We had some training for Iguana several years ago. The training was great, but it was a long time ago....
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Service and Support
We don't get any contact from the vendor. The last time we talked to them, they were promising a...
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Future Outlook
We are happy with the product in terms of what it is doing, but the vendor really hasn’t done much...
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Lessons Learned
With today’s market, I probably would not buy the product again if I had an organization that was a...
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Other Observations & Comments
I don't have any interaction with iNTERFACEWARE; I haven’t talked to our salesperson in a very long...
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Interfacing and Integration
We can bring up interfaces very quickly in Iguana. The solution is very lightweight, and it is...
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Implementation and Training
iNTERFACEWARE has some good tutorials out there that we can utilize, but I would like to see more....
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Interfacing and Integration
There are so many things we can do with Iguana in terms of versatility. The whole design for an HL7...
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Functionality and Upgrades
The product is easy enough to use and is graphic intense, which is good. Being able to see the...
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Relationship
iNTERFACEWARE keeps all the promises that they make. We have had very good luck with the local...
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Service and Support
We are extremely satisfied, and we like the people at iNTERFACEWARE. I would recommend their...
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Functionality and Upgrades
One of Iguana's strengths is its ease of use. It has features and functionalities that are easy to...
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Service and Support
Iguana has rolled out a user group in which we will be able to talk to other users of the product...
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Implementation and Training
iNTERFACEWARE is a very good company. The vendor does what they say they will do, and they are very...
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Functionality and Upgrades
The product is extremely stable. It is important for interfaces to not continually go down or cause...
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Service and Support
iNTERFACEWARE's support is good. We would just like to get to someone faster. When we email the...
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Functionality and Upgrades
As far as new technology for interfaces, there are a lot of things coming down the pike with FHIR...
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Implementation and Training
I have been very satisfied with the vendor's implementation services. The vendor has been very...
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Relationship
We don't have a lot of interaction with the vendor because the system just runs well, but when we do...
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Functionality and Upgrades
Iguana is easy to use and very powerful. A user needs to have a general knowledge of HL7 and...
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ROI / Cost
The system has done everything we needed and expected it to do. Iguana has been working well and...
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Functionality and Upgrades
iNTERFACEWARE is coming out with a new update that will bring a lot of new functionality and...
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Relationship
The vendor is proactive, though there is a little room for them to improve. The vendor could be...
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Service and Support
We don't use the phone or email support much, and we are not getting a lot of tangible benefits from...
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ROI / Cost
We pay what the vendor told us we would pay for the product. The vendor's price was more than what...
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Relationship
Before the pandemic, iNTERFACEWARE was probably one of the only software vendors that would talk to...
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