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HealthShare CMS Solution Pack Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
KLAS Associate Engagement Partner - Cris Ludwig
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

InterSystems is fantastic. I met with their training staff before we stood anything up, and they...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The vendor’s out-of-the-box solutions are very easy to understand in terms of what is available out...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

InterSystems is pretty expensive, but they have done an excellent job of tracking costs and making...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

We chose InterSystems because our larger organization utilizes the InterSystems tool, so we saw an...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

The majority of the time, we get quick responses from the InterSystems support team; some things...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We got up and running pretty quickly on HealthShare CMS Solution Pack. The struggles we’re having...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The only reason HealthShare CMS Solution Pack is not part of our long-term plans is that we have...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

InterSystems’ support used to be excellent, but that hasn't been the case over the past year. The...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

We are looking at alternative options for implementing interoperability because of some of the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

InterSystems is offering a product that basically does everything. For organizations that just want...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

It isn’t easy to do upgrades in the system in some ways. InterSystems was actively thinking about...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

With InterSystems, getting a realistic picture of what effort it would take to accomplish something...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

As long as we aren't making changes to our contract with InterSystems, the predictability is easy...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

HealthShare CMS Solution Pack takes a decent amount of effort to get implemented. Once we did get it...

Comment Tone Negative
Pillars Operations, Product, Value
Evaluation Unrated

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Analyst/Coordinator

The most important thing the vendor could do for us is help us with some new CMS requirements that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The solution is part of our long-term plans because I don't think we know of an alternative...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

InterSystems has a robust training library out there for self-service. It is free, and it is pretty...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We needed a solution to meet the original CMS regulations. InterSystems had a platform that actually...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

InterSystems is filling our needs right now. I have not seen downtime or unavailability. From an...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

One of the biggest opportunities that InterSystems has from a technology perspective is to have the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

The system is a proprietary platform. We are very dependent on the vendor's professional services...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We want to test whether InterSystems' product could be an integration hub and whether they have the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

To actually implement some CMS regulations, we need InterSystems’ professional services. There isn't...

Comment Tone Negative
Pillars Operations, Product, Value
Evaluation Unrated

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Manager

The account management team has bifurcated their customer support process into a noncommercial team...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The knowledge and strength that InterSystems brings to the equation are paramount. We can get on a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

From my team's perspective, it is easy to get data out of HealthShare CMS Solution Pack. However,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

HealthShare CMS Solution Pack seems so simple, but there are a lot of complex components to the...

Comment Tone Negative
Pillars Culture, Operations, Value
Evaluation Unrated

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Director

When we use professional services, not just through InterSystems, it is always tough to ensure that...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

We have a great relationship with InterSystems, and we are continuing to build upon what we have...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

HealthShare Clinical Viewer is one of the newer components of the solution that we have. We would...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

InterSystems does a pretty good job of keeping up with CMS regulations. They are working on, or have...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We have really good support from InterSystems. We have their ticketing support systems and a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

InterSystems’ support people have always been very good. They have always been very timely and have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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