HealthShare CMS Solution Pack
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Joe VanDeGraaff
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KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Manager

Relationship

InterSystems is part of our long-term strategy because even though the product isn’t ideal, they are...

Nov 2022
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Manager

Lessons Learned

We have some promises lined up. If InterSystems is able to deliver, I would give them the highest...

Nov 2022
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Manager

Sales and Contracting

InterSystems makes it clear to the purchaser what they are buying. And when we buy something new,...

Nov 2022
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Manager

Relationship

InterSystems had a consulting group to help augment their staff to be on-site and install...

Nov 2022
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Manager

ROI / Cost (care and feeding)

HealthShare CMS Solution Pack is a big product. It has a lot of bells and whistles. It could be...

Nov 2022
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Manager

Functionality and Upgrades

The product can do everything, but it doesn’t innately do everything. For it to do more, we have to...

Nov 2022
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Manager

Functionality and Upgrades

There is a learning curve with the InterSystems solution. There is a lot of initial setup that we...

Nov 2022
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Manager

Relationship

InterSystems is working to understand how to work to improve our data better. When we engaged...

Nov 2022
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Manager

Service and Support

We can submit a ticket to the vendor’s Worldwide Response Center, and we can get a call from a human...

Nov 2022
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Manager

Relationship

InterSystems’ people make things easy when they help us. During our last upgrade, they were here and...

Nov 2022
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Manager

Future Outlook

The vendor is working on improving training. I certainly like where they are going.

Nov 2022
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Director

Implementation and Training

The implementation with InterSystems went as well as could be expected. The implementation was a...

Oct 2022
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Director

Functionality and Upgrades

One knock against InterSystems is that they were developing some of the components on the fly, and...

Oct 2022
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Director

Future Outlook

There is a large learning curve to the InterSystems product, and we were leveraging a third party...

Oct 2022
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Manager

Lessons Learned

There is a little difficulty in the fact that there is some overlap between some of our enterprise...

Mar 2022
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Manager

Other Observations & Comments

Our challenges with interoperability weren’t really anything to do so much with InterSystems; they...

Mar 2022
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Manager

Relationship

InterSystems has some really good businesspeople that are plugged in to the Sequoia Project, HL7,...

Mar 2022
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Manager

Functionality and Upgrades

We like InterSystems’ data model. The way they deal with the separation of messages and clinical...

Mar 2022
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Manager

Interfacing and Integration

InterSystems has a very good understanding of all the FHIR resources. They even do premappings for...

Mar 2022
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Manager

Implementation and Training

InterSystems has a preferred implementation partner who did a great job with us to get us across the...

Mar 2022
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Manager

Relationship

When we initially spoke with InterSystems, the way that they described the longer-term implications...

Mar 2022
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Manager

Implementation and Training

Our implementation went well. We stayed to the plan. There were some hurdles we had to overcome as...

Feb 2022
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Manager

ROI / Cost (care and feeding)

All these products are expensive, not just InterSystems' product. But the vendor has helped us do...

Feb 2022
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Manager

Functionality and Upgrades

The platform is very flexible in terms of the different ways it allows us to pull in data and bring...

Feb 2022
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Manager

Functionality and Upgrades

The system is not always intuitive in every little thing, but it does a pretty good job for the most...

Feb 2022
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Manager

Service and Support

InterSystems has been great in terms of ongoing support and helping us answer questions about...

Feb 2022
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Manager

Relationship

InterSystems brought resources to bear in dealing with CMS interoperability compliance. The vendor's...

Feb 2022
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Manager

Relationship

InterSystems is still working on bulk FHIR. As we get into future capabilities, I would like...

Feb 2022
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Manager

Service and Support

We have had a lot of meetings before and after our contract, and InterSystems has brought in the...

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

At the time we were choosing a system, InterSystems already had a working FHIR server solution and...

Feb 2022
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Director

ROI / Cost (care and feeding)

When we were looking for a platform, we ended up with InterSystems' solution. InterSystems' pricing...

Feb 2022
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Director

Other Observations & Comments

We did a bit of initial training on the system, but we haven't done much with it since then. We...

Feb 2022
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Director

Relationship

Initially, we received some executive involvement from InterSystems. The vendor is really good at...

Feb 2022
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Director

Lessons Learned

I would advise people who are using InterSystems' solution to really make sure that they are getting...

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We decided to utilize the solution for our clinical side versus developing in-house because...

Feb 2022
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Manager

Implementation and Training

InterSystems could improve their training by understanding the client's needs and current skill set...

Feb 2022
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