HealthShare CMS Solution Pack Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Culture, Relationship
InterSystems’ support used to be excellent, but that hasn't been the case over the past year. The...
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Loyalty
We are looking at alternative options for implementing interoperability because of some of the...
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Product, Value
InterSystems is offering a product that basically does everything. For organizations that just want...
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Operations, Product
It isn’t easy to do upgrades in the system in some ways. InterSystems was actively thinking about...
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Culture, Relationship
With InterSystems, getting a realistic picture of what effort it would take to accomplish something...
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Culture
As long as we aren't making changes to our contract with InterSystems, the predictability is easy...
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Operations, Product, Value
HealthShare CMS Solution Pack takes a decent amount of effort to get implemented. Once we did get it...
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Relationship
The most important thing the vendor could do for us is help us with some new CMS requirements that...
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Loyalty
The solution is part of our long-term plans because I don't think we know of an alternative...
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Operations
InterSystems has a robust training library out there for self-service. It is free, and it is pretty...
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Loyalty
We needed a solution to meet the original CMS regulations. InterSystems had a platform that actually...
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Relationship, Product
InterSystems is filling our needs right now. I have not seen downtime or unavailability. From an...
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Value
One of the biggest opportunities that InterSystems has from a technology perspective is to have the...
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Product
The system is a proprietary platform. We are very dependent on the vendor's professional services...
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Loyalty, Product
We want to test whether InterSystems' product could be an integration hub and whether they have the...
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Operations, Product, Value
To actually implement some CMS regulations, we need InterSystems’ professional services. There isn't...
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Relationship
The account management team has bifurcated their customer support process into a noncommercial team...
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Relationship
The knowledge and strength that InterSystems brings to the equation are paramount. We can get on a...
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Product
From my team's perspective, it is easy to get data out of HealthShare CMS Solution Pack. However,...
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Culture, Operations, Value
HealthShare CMS Solution Pack seems so simple, but there are a lot of complex components to the...
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Relationship, Operations
When we use professional services, not just through InterSystems, it is always tough to ensure that...
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Loyalty, Relationship
We have a great relationship with InterSystems, and we are continuing to build upon what we have...
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Product
HealthShare Clinical Viewer is one of the newer components of the solution that we have. We would...
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Relationship, Product
InterSystems does a pretty good job of keeping up with CMS regulations. They are working on, or have...
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Relationship
We have really good support from InterSystems. We have their ticketing support systems and a...
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Relationship
InterSystems’ support people have always been very good. They have always been very timely and have...
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Operations
InterSystems is hosting the system for us. That implementation went great. The data that we are...
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Relationship
InterSystems' software does a good job. A potential customer will have to determine which of...
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Relationship
A strength is that InterSystems offers a hosted solution. Also, their technical staff and...
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Relationship, Operations
Other organizations need to understand the amount of effort that is needed. I thought we could just...
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Operations
InterSystems improved their management of an implementation. We have done a couple of major...
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Product
Our number-one outcome was regulatory compliance, including meeting the CMS compliance regulations...
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Product
HealthShare CMS Solution Pack’s functionality doesn’t meet all of our needs because we have so many...
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Loyalty, Product
What I expect to achieve, and what we do achieve, with InterSystems is regulatory compliance. We...
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Loyalty, Value
I would tell someone considering InterSystems about the value that the customer can get out of the...
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Loyalty, Relationship
It is helpful for the customer to go to InterSystems with an understanding of their own data and...
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Product
There are some barriers with the ease of use in HealthShare CMS Solution Pack. Some people know how...
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Relationship
InterSystems is very responsive and engaging. They are very receptive anytime that we reach out, and...
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