HealthShare CMS Solution Pack Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Operations
The implementation support from InterSystems and their partner J2 Interactive was very good. The...
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Loyalty
When the decision was made to purchase InterSystems, it was the right choice. At the time,...
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Product
InterSystems IRIS is a well-thought-out platform and UI for the type of system it is. It is a...
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Operations, Product
We would like InterSystems IRIS to have an easily accessible forum. The platform has a lot of power...
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Product
Things would go a long way with InterSystems IRIS if it were able to use a well-known standard...
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Relationship
One thing InterSystems does very well is customer support. We know we can pick up the phone and get...
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Loyalty, Relationship
InterSystems is planning for the future in terms of compliance things.
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Product
The flexibility of the solution is a strength because it can interface with different data providers....
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Product
The vendor has a clinical database and a viewer where people can see clinical data. Rather than...
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Operations
We would like to see more from the vendor during implementations. In the original implementation,...
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Relationship
Our health plan has engaged with InterSystems. It is always good when our association is using the...
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Product
The product has met all of our needs for FHIR. We haven’t been disappointed. We are using it, and it...
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Relationship
InterSystems’ support is great. We rave about their support team all the time. Anytime we have a...
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Operations, Product
Our engineers stress over the deployment of code from environment to environment, so that is...
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Operations
There are a lot of free training resources from InterSystems. They have training courses that we can...
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Loyalty, Product
We have grown and expanded the platform and have brought in more data sources. The platform has been...
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Relationship
We have been engaging with the vendor and meeting with them. However, we really want to know what is...
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Relationship, Operations
I wouldn't say that the vendor is extremely proactive. We are the ones who are proactive. The vendor...
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Operations
During our project implementation and after, there were a lot of changes in the vendor’s executives...
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Operations
The vendor has a portal for training, and it is very helpful. The vendor is always willing to help...
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Relationship
InterSystems really does almost everything. They stick with what they say. We might not be...
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Product
Some of the product’s monitoring capabilities and things like that could be explored and shared a...
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Product
The product has a nice user interface. It is easy to navigate. Even developers that use the master...
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Culture, Value
We were very good on our end with gathering requirements up front, but InterSystems was very good at...
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Operations
Some of the product upgrades were a bit tricky with some of the customizations. We could have had a...
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Culture, Product
I haven't run into anything in the system that wasn't what we were sold. From a data flow...
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Product
The system could have more hands-off controls, like automated AI or ML that could drive information....
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Loyalty, Relationship
I am highly satisfied with InterSystems, and I really enjoy the level of engagement they bring....
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Product
It is very confusing when InterSystems references their platform because their platform was built on...
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Culture, Value
I feel like we are paying for more than we use in the system, but that is on us. We probably said...
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