HealthShare Unified Care Record (Global) Commentary
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Subject Expert
Steve VanWagenen
Regional Director - Asia / Oceania
KLAS Regional Director - Asia / Oceania - Steve VanWagenen
 
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Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Loyalty, Loyalty

We have a lot of digitization projects and challenges, so we are focused on basic environments, like...

Feb 2024
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Manager

Value, Value

InterSystems is an American company, so it is always about money with them, and they don't avoid...

Feb 2024
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Manager

Relationship, Relationship, Operations, Operations, Product, Product

InterSystems' delivery time is sometimes too long. It depends on what we are doing. The system...

Feb 2024
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Manager

Product, Product

HealthShare Unified Care Record is useful enough. When it comes to its clinical viewer, the system...

Feb 2024
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Manager

Product, Value

The tool is highly valued for its ability to consolidate data from various systems into a single,...

Jan 2024
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Manager

Culture, Relationship, Value

Support services for the tool are included in the license, and the team provides attentive and...

Jan 2024
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Manager

Product

A noted challenge with the product is the lack of widespread knowledge and understanding among...

Jan 2024
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Manager

Product

Translation quality, especially from English to our national language, is identified as an area for...

Jan 2024
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Manager

Relationship

The vendor's local support team is praised for their expertise, with senior personnel handling...

Jan 2024
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Manager

Relationship

The vendor is proactive in addressing product flaws, reaching out to users about serious issues, and...

Jan 2024
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Manager

Relationship

We highly value our close relationship with the vendor and easy access to the product's support and...

Jan 2024
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Director

Relationship, Relationship, Operations, Operations

The product is good, but it comes with a typical InterSystems experience. They have one or two...

Dec 2023
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Director

Relationship

Our projects with InterSystems have stopped, but that is because of our organization. The vendor...

Aug 2023
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Director

Product

We aren't live with every part of the system, but the parts of the system that we are live with meet...

Aug 2023
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Director

Product

There are some things in the system that need to be modernized, so some tech savvy people complain...

Aug 2023
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Director

Loyalty, Value

We aren't using everything we are paying for in the system, especially when it comes to...

Aug 2023
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Director

Loyalty, Value

There are other systems that are less expensive than HealthShare Unified Care Record, but those...

Aug 2023
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Director

Relationship, Relationship

We haven’t needed executive support from InterSytems, but they certainly jump on pretty quickly if...

Aug 2023
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Director

Product, Product

We like the system's flexibility. We have been able to deliver lots of different small apps that we...

Aug 2023
||
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Director

Product, Product

There were some odd, buggy things with HealthShare Unified Care Record, but on the whole, it is stable....

Aug 2023
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Manager

Relationship

We would like to have a local resource team that has the best knowledge of our clinical reality. The...

Jun 2023
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