HealthShare Unified Care Record (Global) Commentary
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Subject Expert
Steve VanWagenen
Research Director - Asia/Oceania
Commentary Summary
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User Commentary
Relationship, Operations
Even though development takes a long time and sometimes the go-live versions aren’t exactly what we...
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Product
The vendor is barely sufficient at offering new technology that meets our needs.
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Relationship
I would give a high rating for the support we receive; we work with an InterSystems partner, and I...
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Loyalty, Product
The product and the clinical viewer for the repository and the registry are excellent products, but...
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Operations
We don’t receive any training on the product. Everything we have done has been self-training based...
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Relationship
InterSystems’ support is a bit slow. They should have more staff; I get the impression that when...
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Product
I’m not sure whether I would recommend HealthShare Unified Care Record to others. It would depend a...
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Loyalty
I need to see a clearer vision from InterSystems for product development. The situation seems quite...
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Relationship, Product
As opposed to working with InterSystems directly, we interact mostly with an external company that...
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Relationship, Product
InterSystems could work on simplifying the user interface.
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Relationship, Product
InterSystems has proposals for very innovative solutions that use artificial intelligence.
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Loyalty, Operations, Product
The development of HealthShare Unified Care Record is rather tough, but we are almost finished. The...
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Loyalty, Product
I would choose HealthShare Unified Care Record again because of InterSystems’ product vision and...
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Loyalty, Product
The ease of use depends on which component of HealthShare Unified Care Record we are looking at....
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Loyalty
We chose HealthShare Unified Care Record because we were looking for a product that was best suited...
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Relationship, Value
InterSystems avoids charging for every little thing. They have a partnership-based approach....
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Product
HealthShare Unified Care Record is well designed in terms of content, but it is not aesthetically...
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Product
The product is really useful for combining data sources and displaying the data in one place so that...
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Culture
The sales engineers promise us the earth and then don't always deliver. Most of their promises are...
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Operations
We don't get a massive amount of training, but when we do have new functionality, the vendor is...
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Culture
There are some things that don't quite work like we thought they were going to work, but once we dig...
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Product
HealthShare Unified Care Record is definitely very beneficial, and we are using it a lot to share...
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Operations, Product
The mobile user interface is much easier to use and more intuitive. The vendor has obviously done a...
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Relationship
Good support to me involves quick answers and regular updates. If issues are going to take a long...
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Relationship
InterSystems hosts the infrastructure, so they aren't as good at alerting us to things that are...
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Loyalty
InterSystems shows us a lot of innovative stuff at conferences. We need to move toward those things,...
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Loyalty
InterSystems has had some interesting developments. For example, there is a reporting function that...
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Product
HealthShare Unified Care Record doesn’t meet all our needs today, but that is because we have not...
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Relationship
HealthShare Unified Care Record is very straightforward once we are in there, and navigation is...
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Loyalty, Operations
InterSystems is very good at development implementations. One thing that we look for in an upgrade...
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Operations
We have seen a promotional video from InterSystems, but InterSystems hasn't provided us with any...
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Relationship, Operations
I would probably suggest to someone getting started with HealthShare Unified Care Record to ensure...
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Value
We have had to change the scope. We have had to take out integrations that will not be ready to work...
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Culture, Product
We have had to adapt how HealthShare Unified Care Record works to some extent. It was promoted to us...
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Product
The main problem that our users have with HealthShare Unified Care Record is accessing it in the...
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Product
We have faced challenges with integration, but they haven’t been challenges with InterSystems....
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Relationship
InterSystems understands our landscape, so they understand the restrictions that we have, and they...
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Operations, Product
As it stands currently, we are still on the same HealthShare Unified Care Record platform as we were...
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