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Commentary Summary
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User Commentary
Product
HealthShare Unified Care Record is not well known yet. It is a blackbox product, but I can...
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Product
The end-user experience could be better. It is the same with all the EHRs. It just takes a while to...
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Relationship
We have never really had a problem with support. InterSystems is exactly what we want from any...
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Relationship
InterSystems is very good. I'm aware of the market and who is out there. For me, InterSystems is...
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Loyalty
We have a lot of digitization projects and challenges, so we are focused on basic environments, like...
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Value
InterSystems is an American company, so it is always about money with them, and they don't avoid...
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Relationship, Operations, Product
InterSystems' delivery time is sometimes too long. It depends on what we are doing. The system...
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Product
HealthShare Unified Care Record is useful enough. When it comes to its clinical viewer, the system...
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Product, Value
The tool is highly valued for its ability to consolidate data from various systems into a single,...
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Culture, Relationship, Value
Support services for the tool are included in the license, and the team provides attentive and...
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Product
A noted challenge with the product is the lack of widespread knowledge and understanding among...
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Product
Translation quality, especially from English to our national language, is identified as an area for...
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Relationship
The vendor's local support team is praised for their expertise, with senior personnel handling...
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Relationship
The vendor is proactive in addressing product flaws, reaching out to users about serious issues, and...
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Relationship
We highly value our close relationship with the vendor and easy access to the product's support and...
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Relationship, Operations
The product is good, but it comes with a typical InterSystems experience. They have one or two...
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Relationship
Our projects with InterSystems have stopped, but that is because of our organization. The vendor...
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Product
We aren't live with every part of the system, but the parts of the system that we are live with meet...
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Product
There are some things in the system that need to be modernized, so some tech savvy people complain...
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Loyalty, Value
We aren't using everything we are paying for in the system, especially when it comes to...
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Loyalty, Value
There are other systems that are less expensive than HealthShare Unified Care Record, but those...
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Relationship
We haven’t needed executive support from InterSytems, but they certainly jump on pretty quickly if...
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Product
We like the system's flexibility. We have been able to deliver lots of different small apps that we...
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Product
There were some odd, buggy things with HealthShare Unified Care Record, but on the whole, it is stable....
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