HealthShare Unified Care Record (Global) Commentary
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Subject Expert
Steve VanWagenen
Research Director - Asia/Oceania
Commentary Summary
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User Commentary
Product
The product could grow a lot in terms of the user experience and functionality of the clinical...
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Product
The things I like the most about HealthShare Unified Care Record are the integration component and...
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Loyalty, Value
With this product, we improved our outcomes because there were many use cases where the data from...
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Loyalty, Product
If I could do things differently, I would have started with stronger privacy rules, especially on...
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Relationship, Operations
InterSystems provides us with talented people to support the system. They shared with us some of the...
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Loyalty, Product
To get user buy-in, we do a lot of education, promotions, and training. We should try to enhance the...
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Relationship, Product
InterSystems' strength is having a solid product in the market.
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Relationship, Product
InterSystems is constantly improving HealthShare Unified Care Record's versions even though it takes...
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Culture, Value
InterSystems pretty much avoids unexpected costs. We have a good quotation basis that gives us a...
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Relationship, Product
We are in the middle of doing an upgrade. Everything is quite new. The system is probably less...
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Product
The system's integrations were spot on. Basically, we rely on HealthShare Unified Care Record and...
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Loyalty
If we were to do everything over again, we would look at InterSystems' competition and see what is...
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Product
The system's strengths are its extreme flexibility and compatibility. Those are great. It is a shame...
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Product
There are still limitations in terms of exactly how much we can customize the clinical viewer in...
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Operations, Product
The challenge that we always have with HealthShare Unified Care Record is with upgrades from one...
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Product, Value
I like the stability, the performance of the integration and interoperability, and the messaging in...
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Operations
HealthShare Unified Care Record and InterSystems were part of a regional project, and the price...
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Value
InterSystems doesn’t charge for everything. They provide quite a bit of support without sending an...
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Loyalty, Product
We have a really old system of HealthShare Unified Care Record, and we want to upgrade it, but our...
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Operations, Product
HealthShare Unified Patient Record is really easy. One thing our people like about it is we don't...
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Operations
InterSystems’ web and online trainings are pretty good, but we just can’t afford to send people to...
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Product
Data sharing through HealthShare Unified Care Record has been positive because we share the...
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Loyalty, Product
Having internal development capabilities has helped us with HealthShare Unified Care Record because...
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Culture, Relationship
We have had a few discussions with InterSystems, but they have been a bit slow in communicating with...
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Relationship
InterSystems does a lot of development work that we are not cited on because we don't have the need,...
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Relationship, Product, Value
InterSystems focuses on integrations. The system is already able to facilitate integrations.
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Value
The system is more of a technical tool. People require training to use it, but nothing too complex....
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Relationship
The people from InterSystems who assist us have complete mastery of the tool. They know a lot. If...
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Loyalty
We are still in the early stages and are working on optimizing the system within our organization,...
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Loyalty, Relationship
There needs to be greater collaboration between the product at a global level and the product at our...
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Loyalty, Product
InterSystems has a medical record and development tools. The focus should be on leveraging those...
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Loyalty
I chose HealthShare Unified Care Records because I wanted not just a document repository but also an...
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Loyalty, Product
An important factor in choosing HealthShare Unified Care Record is it has all the characteristics to...
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Relationship
InterSystems intervenes as third-level support, so the first and second levels are done by the...
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Product
We integrate contributions from various care settings, and HealthShare Unified Care Record helps...
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Product
HealthShare Unified Care Record is not well known yet. It is a blackbox product, but I can...
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Product
The end-user experience could be better. It is the same with all the EHRs. It just takes a while to...
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Relationship
We have never really had a problem with support. InterSystems is exactly what we want from any...
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Relationship
InterSystems is very good. I'm aware of the market and who is out there. For me, InterSystems is...
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Loyalty
We have a lot of digitization projects and challenges, so we are focused on basic environments, like...
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Value
InterSystems is an American company, so it is always about money with them, and they don't avoid...
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Relationship, Operations, Product
InterSystems' delivery time is sometimes too long. It depends on what we are doing. The system...
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Product
HealthShare Unified Care Record is useful enough. When it comes to its clinical viewer, the system...
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Product, Value
The tool is highly valued for its ability to consolidate data from various systems into a single,...
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Culture, Relationship, Value
Support services for the tool are included in the license, and the team provides attentive and...
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Product
A noted challenge with the product is the lack of widespread knowledge and understanding among...
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Product
Translation quality, especially from English to our national language, is identified as an area for...
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Relationship
The vendor's local support team is praised for their expertise, with senior personnel handling...
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Relationship
The vendor is proactive in addressing product flaws, reaching out to users about serious issues, and...
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Relationship
We highly value our close relationship with the vendor and easy access to the product's support and...
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Relationship, Operations
The product is good, but it comes with a typical InterSystems experience. They have one or two...
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