Kareo EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/23/2020 12:55:29 AM and Model.EvProductId = 92702

Commentary Summary

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Neither
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User Commentary

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Physician

Functionality and Upgrades

We only use the billing aspect of the system. The scheduling piece was awful and didn’t integrate...

Aug 2020
 Helpful

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Physician

Technology

Kareo's system is very stable. We only use the revenue cycle side of the system, and revenue cycle...

Jun 2020
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Physician

Other Observations & Comments

Although I really like the reports I can get from Kareo's system, I would love to see some deeper...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Kareo avoids nickel-and-diming. They have charged the same fee since the beginning. In all these...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In the initial setup of any program, clients have to enter a lot of information. That takes some...

May 2020
 Helpful

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Analyst/Coordinator

Technology

I don't use a lot of the new features that Kareo offers, but they do offer a lot of new features....

May 2020
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Analyst/Coordinator

Service and Support

The support people are excellent. They help us right away. They send us electronic messages, and we...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The Kareo system has supported me through COVID-19. Everything is easy to access, whether I am...

May 2020
 Helpful

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Physician

Functionality and Upgrades

It would be nice if the vendor could make it easier to order labs through the EHR. Lab ordering is...

May 2020
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Physician

Relationship

I am not very aware of the vendor executives being involved. I haven't been using the product as...

May 2020
 Helpful

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Physician

Functionality and Upgrades

I have used quite a few EHRs, and the Kareo EHR is by far the easiest one to use. It is the most...

May 2020
 Helpful

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Physician

Future Outlook

I forecast that my overall satisfaction will be high. If the vendor continues to make improvements...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The product is user friendly and self-explanatory. The reporting factor sometimes doesn’t give me...

May 2020
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Manager

Relationship

Being proactive means giving good customer support and things like that. I rate the vendor highly...

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We can't bill out for public aid because we would have to pay for that functionality, and the...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would say that the Kareo product is part of our long-term plans. The doctors like the system. I...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When an insurance company pays a claim and takes their money back, we have to go through all these...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Different systems are more user friendly for doing refunds than the Kareo system. When I call or...

May 2020
 Helpful

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Manager

Service and Support

Kareo has supported us through COVID-19. They have provided webinars, but I haven't watched any of them....

May 2020
 Helpful

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Manager

Relationship

We haven't used Kareo's training a whole lot because we haven't needed to. I have used the support...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The screens in Kareo's system seem a little outdated. Kareo did a recent update, and it didn't...

May 2020
 Helpful

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Manager

Functionality and Upgrades

It is pretty easy for me to use Kareo's system because I have been using it for so long. Some of the...

May 2020
 Helpful

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Manager

Technology

Kareo has been doing well with delivering new technology, and their support has been good. Kareo has...

May 2020
 Helpful

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Manager

Other Observations & Comments

We see more tangible outcomes with another system we use for patient care. I don't know that I see a...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We think Kareo's system is pricey, but we think that every system is pricey. I know that Kareo does...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I would highly recommend Kareo's system. I am pretty close to being completely satisfied. We have...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor handles changes to Medicare pretty well. Kareo seems to take care of our needs and do...

May 2020
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Manager

Implementation and Training

Some of the training went so fast and was a little too vague for me. I would have liked it to be...

May 2020
 Helpful

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Manager

Service and Support

The vendor’s support people sometimes take a minute to understand exactly what I want. Maybe I don’t...

May 2020
 Helpful

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Manager

Service and Support

The vendor’s support people never hang up until my questions are answered. I appreciate the live...

May 2020
 Helpful

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CEO/President

Service and Support

Overall, Kareo’s responsiveness has been very good. I have not heard any complaints from our program...

May 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

I do not see any nickel-and-diming from Kareo. With the way our contract reads and is structured, I...

May 2020
 Helpful

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CEO/President

Relationship

Kareo’s communication regarding their upgrades is very good. We have an astute staff to pick up on...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

Kareo gives a lot of good feedback, especially on the EHR side, which I don't really get into unless...

May 2020
 Helpful

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CEO/President

Other Observations & Comments

We get better at integration every day. We stumble because we are across multiple EHRs, and that...

May 2020
 Helpful

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CEO/President

Service and Support

When we first went live, we were having to call Kareo a lot or have touchpoints, and those were...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

I like Kareo’s reporting capability, especially on the practice management side because I like to...

May 2020
 Helpful

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CEO/President

Functionality and Upgrades

I always hear very positive things from our end users about Kareo. For the end user and the...

May 2020
 Helpful

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Manager

Future Outlook

Kareo is part of our long-term plans as far as we know. We aren't a huge facility, so the product is...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have to be careful about Kareo charging for every little thing. I print my own statements. If the...

Apr 2020
 Helpful

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Manager

Service and Support

Kareo's ongoing support is really good about getting right back to me. When I have a question, I can...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Kareo's system does what it needs to do. Kareo is always updating it. There is always a learning...

Apr 2020
 Helpful

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Manager

Service and Support

I usually get a representative when I call support, so that is good. The tech support knows exactly...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

We have used other EHRs, and everything else we have ever used has been terrible and totally...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

Kareo provides a lot of video tutorials that we can look at for training. Every time we have gone to...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I would recommend this product. It is very friendly in our community. I rave about the product....

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

If Kareo sends out a statement for us, there is a charge. There are charges as we add things on, but...

Apr 2020
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Manager

Implementation and Training

We don’t do any ongoing training with Kareo. There are options to watch videos, but there is really...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The system is very easy for users, and it is really good for reports and management. I don’t see my...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has done well supporting us during the COVID-19 crisis. They have been sending messages...

Apr 2020
 Helpful

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Manager

Future Outlook

For now, the system is part of our long-term plans. The software has some issues, but it is easy to...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor does not charge for every little thing. They do updates, and they have their old plan,...

Apr 2020
 Helpful

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Manager

Service and Support

The vendor's training is just a video. Whenever we are working with something, have a question, and...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I give the overall quality of the product a high rating. When the vendor does upgrades, they are...

Apr 2020
 Helpful

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Manager

Technology

Sometimes without any reason, the system just stops. We have issues that interrupt our workflow at...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I would highly recommend the system to others. There are more positive things about the system than...

Apr 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

Kareo tends to charge for everything. They started out pretty cheap, and then I got more providers,...

Apr 2020
 Helpful

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CEO/President

Other Observations & Comments

I have some trouble with the reporting in Kareo’s system. Other than that, it is a good product....

Apr 2020
 Helpful

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CEO/President

Service and Support

Kareo has been good with their support through COVID-19, but we didn't really need too much of their...

Apr 2020
 Helpful

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Manager

Implementation and Training

I really haven’t had any training lately with Kareo. It would be nice to have some training...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

In terms of supporting our interoperability goals, the system has been good so far. It is very easy...

Apr 2020
 Helpful

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Manager

Relationship

The ongoing support is good. It is hard to say how proactive Kareo’s service is. I can’t say Kareo’s...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

I would possibly buy the system again, but I would look at other options. I really don’t have any...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The rate of us getting our money’s worth with Kareo is going down because I am starting to pay more...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Kareo's system is very user-friendly and great for the medical staff members; they love it. On the...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Before the COVID-19 crisis, I was completely set up for Kareo’s telemedicine platform, and it could...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Kareo is beginning to start to charge for little things. My subscription fee has gone up a bit. In...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Kareo is really good at supporting our integration goals. Kareo has made a lot of upgrades with how...

Apr 2020
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Manager

Technology

The billing side of Kareo’s system is hard to use. The platform needs to be usable on all platforms,...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

Kareo does upgrades pretty regularly, and their web support is fantastic. When we have questions, we...

Apr 2020
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Manager

Other Observations & Comments

Driving tangible outcomes is something that salespeople say. Tangible outcomes are different for...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

We haven't had anything that we have had to call Kareo about in the last couple of months. Their...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

Kareo does upgrades in the background. We can tell when they are doing upgrades because the whole...

Apr 2020
 Helpful

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CEO/President

Implementation and Training

Kareo doesn't train us on anything. We often call the front desk staff, but since we use the system...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

Once people get the bugs out, the product quality is fine. The system is generally fine in terms of...

Apr 2020
 Helpful

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CEO/President

Service and Support

We have recommended Kareo a couple of times. I would just tell people that the help desk is kind of...

Apr 2020
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CEO/President

Service and Support

Given the length of time, I am pretty satisfied with the vendor, but there are moments where we just...

Apr 2020
 Helpful

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CEO/President

Service and Support

When our issue is moved from the help desk to a second-tier person, it would be helpful if we could...

Apr 2020
 Helpful

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Manager

Relationship

Kareo has kept their promises so far. I have been hearing from some of the higher-level salespeople...

Apr 2020
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Manager

Lessons Learned

I would definitely recommend Kareo. I tell anybody who asks me what we use, and I tell people why I...

Apr 2020
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Manager

ROI / Cost (care and feeding)

Kareo is inexpensive. They don’t nickel-and-dime us to death. The price that they quote for each...

Apr 2020
 Helpful

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Manager

Service and Support

I would say that our overall satisfaction will be very high in 12 months from now unless the vendor...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

In terms of support through the COVID-19 crisis, nothing has really changed with Kareo.

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is a great program for what we use it for. I use it more than another one we have, and...

Apr 2020
 Helpful

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Manager

Service and Support

I would rate the web and phone support lower because the communication is hard. When we are trying...

Apr 2020
 Helpful

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