Kareo EHR/PM - Small Practices
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Service and Support

When we call the vendor's support people, they put us on hold for a long time. Once someone does...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I wanted a manager assigned to our account, and Kareo gave us one, but then the individual left...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Kareo’s website goes down at least once every couple of months for a very long length of time, and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The outputs from the Kareo system for reports are flawed. The system can't count everything that we...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would redesign the EHR so that a person in behavioral health can use it the way a person in...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Kareo doesn't keep all of their promises. We requested something from them, but that thing hasn't...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is easy to use, but we would like to see it be more user friendly for physical...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Our connection with the system isn't great. There are server issues, so sometimes when we are...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We found it fascinating that Kareo would tell us that we were using the wrong codes for primary...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

The vendor promoted the system by saying that they knew all about our billing. However, they didn't...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we first started with the system, it held all of our claims. Based on what we have heard about...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I have loved the Kareo system. It is very intuitive, and the only issues that we have had since the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We have been in touch with companies that want to use our data or send us information, and Kareo's...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Kareo hasn’t reached out since we got on board. They have never reached out about training,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

If a provider leaves our organization, we don't have any way to remove that provider from the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kareo's system is missing some of the features I would prefer. The vendor has been slow to deliver...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Kareo laid out all charges in advance, so there weren’t any surprises, and it didn't feel like each...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The main thing that could make Kareo’s support better is faster responses. When I put in a request,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We work with surgery centers that use different systems, and we have been able to get one of the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We decided to go with Kareo's system based on the price and how quickly the vendor could get...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It seems like whoever I talk to at Kareo is trained well and can take care of things. I can't think...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Kareo's EHR and PM system is user friendly. It is set up like a paper chart in terms of structure,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Kareo’s support is pretty good. Kareo doesn't charge for support, and they usually come through for...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The reporting could be improved within Kareo's system. Filtering reports could be a little easier.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kareo sends automatic updates for the desktop version. When I log in, the system just lets me know...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Kareo promised that there would be no impact if we ever switched back to a different billing group,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

No one from Kareo wanted to listen to us. When we explained to them how important the billing issues...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have never seen any updates for the scheduling side of the system. We have seen some updates for...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Kareo just eliminated their support chat feature, and they take forever to respond to our emails....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Nothing has changed or improved in the product. The only thing that would be worse than the pain of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We shouldn't have to do timely filing because the vendor should be sending out claims, but they...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There was a certain function in the system that worked until the vendor did an upgrade. Then, that...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's executives aren't involved at all. We tried to get them to pay attention to us a long...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There is a problem with the way that the vendor sends their claims out. We can bill claims the next...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had to take all of the vendor's training before we could get to Kareo's system. It would have...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The program seemed to work with our state's immunization information system, but it took forever....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product doesn’t have any ability to report or break down patient information. That is a limiting...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Kareo's system was very easy to implement. That was great because it didn't take long to get the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is very user friendly, and it is easy to jump in and learn to use it. I just trained...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Kareo has great ideas, but it is the actual implementation of those ideas that they fall back on. I...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It is easy enough to stay on with Kareo’s support team and wait to talk to someone, but I know...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Kareo is very proactive. They are also very willing to make the necessary adjustments we need as...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Kareo is fair, and our experience with the product is okay for the most part. We like the template...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Win/Loss - Why they were selected (by current clients)

One reason we switched to Kareo's EHR was that it had the capability of sending appointment...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

We have reached out to Kareo about our issues, but there has been no resolution. There is a lack of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

The reason we switched to Kareo's EHR was that we were looking for an EHR with integrated billing....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Sales and Contracting

The EHR is not really doing what the vendor advertised it to do. We are not benefitting from all the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

For what our practice does, Kareo's product is really good and provides an easy way to do the work...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Kareo's system has a lot of integration with things we need for practice management, but there are...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Kareo’s support is not very user friendly. We almost don’t want to send anything to the vendor's...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We need a little more help with the billing aspect of the EHR. The training needs to emphasize the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We have some frustrations with the product's inability to integrate with our clinical modules. The...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

We really like the customer support we receive for the billing piece because we are a small,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

When I need help, I just call Kareo, and their support team is actually pretty good. I always call...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I don't mind the EMR; it is not my favorite product, but it is not the worst EMR. I like the billing...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

When I first started with Kareo, I went at my own pace. I had a customer success person, and that...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There was a recent upgrade to the layout of the product’s face sheets, and I didn't like the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to track our Medicare patients easier with a visit countdown. If the patient has a set...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The vendor needs to make sure the solution doesn't crash so often. It crashes, and then it is fine...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Overall, the implementation went well. The training was helpful. We just did it online. Kareo...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We have been having endless problems with Kareo's system. For example, when patients get...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

Integration is a challenge with the notes process in Kareo's system. The process is very tedious,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Kareo's upgrades are trivial things compared to what I have been asking for over the time frame that...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

I Google things a lot to find information because when I call Kareo's customer service team,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Kareo's system is very user friendly. I did the training, but even before I did the training, I was...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

I would love to stay with Kareo if they could bring things up to par because I don't care to learn a...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Kareo's phone support is bad. Kareo has phone support hours, but Kareo is facing workforce issues....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I reach out to our Kareo account manager when I have issues and can't get through to someone, and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The web-based version is easy. The desktop version is a little more intricate; the user has to know...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Kareo's system is one of the simpler EMRs that I have worked with, so it is easy to learn. However,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system's patient portal is often down. We get calls from patients quite a lot about how they...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

It is difficult for us to communicate with Kareo, and there isn't an easy way for us to get help. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The solution's clinical side is average, and the system doesn't have many glitches. The product is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Technology

There are a lot of problems with Kareo's system. We are constantly having issues with regard to the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

There are a lot of things we can customize in Kareo's system to apply things to our practice, but...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I like that Kareo's system gives us the ability to have note types and those kinds of customizable...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

Kareo’s user guides and templates could be amazing, but they are so completely convoluted, and it is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

Kareo’s customer service is awful. The vendor doesn't offer a way to actually address concerns....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Lessons Learned

If it wasn’t such a huge pain to have to transfer all our data and patient information to another...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We haven't been very happy with the product. It is not geared toward our specialty, and that is what...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had an EHR before Kareo's system, and that system's vendor was a lot more helpful with the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

Kareo didn't have a sandbox version for us to play around with to see whether it was going to work...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Kareo doesn’t support interoperability at all. They don’t help us with anything that we struggle...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is not a bad system in terms of being user friendly. It is just missing some key...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would absolutely not recommend the product to a peer or friend. Anybody that I have talked to that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Kareo has their customer service, but they are mostly working from home, and I don't think the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Kareo's EHR downtime isn't very high, and if they do have downtime, they have good communication...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are very unhappy with Kareo's system. I am excited about finding a replacement EMR.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our biggest issue with Kareo is their ePrescribing. Kareo works with DrFirst for ePrescribing, but...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

If a doctor is in the middle of writing a note or sending a prescription but backs out of the page...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kareo offers direct messaging to patients, and that feature has been good. The online portal has...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Formatting notes in Kareo's system is very difficult because the templating is constrictive. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A big issue is that about once a month, the program crashes. We can't even get into the website for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Sometimes when we use Kareo’s mobile app on our tablets for vitals, the heart rate will request a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kareo’s billing program is good. It is not stellar, but the vendor keeps driving toward excellence....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

We have spent more hours on phone calls with Kareo than is reasonable. Our nurses are frustrated...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Until recently, there was no way for the owner of our company to see unassigned notes in the system....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

When it comes to interoperability, it isn't easy for us to extract the things that we worked on...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

Kareo's training is terrible, but it isn't as bad as it could be. The vendor has Kareo University,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

When we entered sizable patient records, the system crashed and wouldn't take the records. Then,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Some of the things that Kareo promised us would work in the system don't work at all. We can't have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

We were told that moving to the system would be seamless. However, the email addresses of all of our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

As just a basic EHR charting system and prescribing system, the product does okay. Every now and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

We settled on Kareo's system because it seemingly had all of the functions that we needed and the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

As an EHR system, the product does what it is supposed to do. It keeps records. The product is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Kareo's product goes down sometimes, especially whenever the vendor does their updates. The updates...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

When things go wrong because of Kareo’s updates, the vendor is usually pretty on top of those...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The vendor’s support is awful. If we call in, it is like the vendor just got some person off the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Technology

All of Kareo's functionality is cloud based, so I think they probably don't spend as much money as...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product is really easy to use. And every doctor I have talked to says every EHR has its downtime...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

When we first signed up with Kareo, we had a representative that was basically bothering us almost...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Kareo is pretty aligned with what we are trying to get done.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Kareo EHR is pretty basic and user friendly. It seems self-explanatory, and it is easy to function....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

One thing I would change about Kareo EHR is adding the ability to set up favorites in terms of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

When we initially started with Kareo, their telemedicine system was so bad that we just said we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We work with a specific demographic of patients, and this product is not friendly for that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Recently, when I set up Kareo accounts for some new employees, the employees had trouble accessing...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Kareo University is sufficient for training. It is helpful.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don’t really talk to anybody from Kareo. Doing that is very difficult. I have an account manager...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We did an integration between our charge capture application and Kareo's system, and we worked with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We are trying to use Kareo's system and grow with it. We had multiple employees leave our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I started at this organization after Kareo's product was already implemented, so trying to get up...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The vendor's customer service is pretty much nonexistent. It does not matter whether we call, send a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

On the billing side with the actual charting process and things, the product seems to work better....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Win/Loss - Why they were selected (by current clients)

We started with Kareo because the billing company we were with was using Kareo's product.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Kareo always gives us updates and things.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kareo has a good solution because they have built-in superbills. We can do different search queries...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I gave Kareo an opportunity, but the vendor was not willing to listen by adding some tweaks, so we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Kareo needs to have better support on the billing side when we are trying to add a new payer. In the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see improvements around when we download or dump client records. If I retire Kareo's...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The billing software is good and intuitive. It flows well.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There are some pretty basic features that Kareo's product doesn't do. I don't know whether those...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

When we call the support team at Kareo, they say that insurance companies don’t ask the sorts of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We don't want to present someone with a bill for a thousand dollars when they didn't know they had a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The things that Kareo has done that they have presented seem pretty transparent to me. However, the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We have a lot of problems with Kareo's system. There are appointments that don’t exist or that were...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The reports are my least favorite thing about the system. I detest the reports. They are not what we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sales and Contracting

It is very difficult to get Kareo’s help with things. Whenever we try to call for help, they just...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We recently called Kareo because of a question about our contract, and they helped me out, which was...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There are a lot of changes that happen that make Kareo's system worse. A great example is whenever...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The Kareo system works well, but we have major issues with the system going down almost daily; it is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

Kareo pushes us to watch videos on how to do things, and they are pretty responsive when we have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

We tried switching over to making Kareo's system our everything program, but we haven't fully been...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We are stuck in the standard routine of sending bills, and I don't think we are using the program...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The clinical notes program could be good. I just still am not comfortable using it and haven't...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The vendor could follow up with monthly or bimonthly emails asking whether there is functionality we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Kareo has ramped up the frequency of micro-updates that get added to the platform almost monthly,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I use the Kareo API heavily to integrate with other software products, and some parts of Kareo’s...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Kareo did a great initial implementation, but regarding updates and new implementations, we are on...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

It would be helpful if someone could take a bit more of an active role in practice management and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Kareo forces us to upgrade every time there is a new version before we can use it. That is annoying.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Things are going about as well as they can go. Nothing is ever a perfect one-size-fits-all solution,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training aspect was our biggest challenge during the implementation; we pretty much trained...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There have been a lot of hiccups with Kareo's system, but for the most part, if we keep it simple,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

I would recommend the Kareo system to a small organization, but I would not say it is appropriate...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are a few functionalities we struggle with, but maybe those functionalities work, and we just...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

The biggest problem we were having with our old software was the ease of use, and the Kareo system...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I like that the system is user friendly, especially for new people. It is easy to navigate within...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The Kareo software is easy to use if someone just needs to get information. Some of the biggest...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Kareo has recently done some things like a new interface, but they have never touched anything with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The vendor's tech support basically ends at 4 p.m. every day. That is a real problem for people who...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

I am irritated that Kareo’s app isn’t working right now because I use it on the fly all the time,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Win/Loss - Why they were selected (by current clients)

I selected Kareo because my research showed that they had the best rates and the best reviews for...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I want to have more ease in removing payments in the solution. It is a nuisance to fix claims...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our representative helped us lower our cost per month because we had a lot of other Board Certified...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

We are generally very satisfied with the product, but the vendor raised their rate without notifying...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

When opening patient charts, I wish there were an option for automatically opening the system to its...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The search function in the system's message center doesn't work well for our needs. When we try to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system's mobile site is occasionally buggy on Safari, and its calendar doesn't load properly...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Kareo's product is very user friendly and affordable. If I have an issue, I can easily reach out and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

There are a few things that we wish would work better, but overall the system is pretty good. When...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

Kareo offers a lot of webinars and things to help customers better understand the product.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We are pretty happy with Kareo's product. It is user friendly and rather intuitive for the most...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Kareo’s willingness to accept and apply feedback has been fantastic.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Kareo has better customer service than some other vendors I have worked with.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

We have to do a week of training to learn how to use most other EMRs. With Kareo's EMR, it only...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

We work with our account representative at Kareo, and if that person can't handle our issues, or if...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Even though a patient's demographics are totally complete and the account information is totally...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A strength of the Kareo system is that it is HIPAA compliant.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Every time that I have a support issue and Kareo can't solve it, they say they will send it to their...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

We are a mixed practice, and when we were on our initial sales call before we chose to sign on with...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we get documents, there is no way to share them with the patient. If someone goes for some...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like more specialty-specific charting templates for the system. When sending a referral from...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I like the simplicity of the Kareo product. The billing is very simple and quick, so working on the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

There are some things that Kareo told us they were working on but that would be done really quickly,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The person from Kareo that was doing the go-live wasn’t great. We got additional support because...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

There is definitely more that I would like to see from Kareo’s training. All of their training is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There are some improvements I would like to see from Kareo. We don't see what provider patients have...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am satisfied with Kareo because their solution is intuitive and easy to use. They offer a good...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Kareo always provides good support, and they are proactive about reaching out to us about their...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The solution allows online scheduling, and our patients like its functionality. That is good....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Kareo's system is down at least every other week due to maintenance or an upgrade, and that is...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kareo's system is really easy to use. We get audits from insurance companies, and then they access...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The executives and support team at Kareo are pretty good. Sometimes a member of our staff emails a...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Kareo's system is above average in cost, but we have experienced more expensive EHRs.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

All of Kareo’s training consists of self-help articles. If we try to call the vendor, it takes quite...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If we have a question that needs to be answered right away, we would like the ability to call...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I am not happy with Kareo. We use them only for practice management and have a different solution...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have seriously considered moving off of Kareo's system because the experience has been so...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product is a little outdated. Kareo needs to catch up with the times. But the product does its...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I really like having different features available when I am writing notes because that makes my job...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I wish I had better integration with the scheduling pieces. Scheduling is a huge piece of our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Kareo is responsive and gets back to us. The person I have worked with can fix everything that I...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Kareo's software has everything my provider needs. The flow is good, and we can get the reports we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support is a little slow with Kareo. We can get them on the line with no problems, but things...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

My biggest concern with Kareo's system is that there are times we terminate a patient or take away...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

Our implementation of the PM system could have been longer. When we first signed up, the vendor gave...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

We like that Kareo offers live trainings that we can sign up for.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We can customize a lot of things in the product, such as our documentation and templates. We like...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We would like to see improvement in the system's integration with Google Calendar. Other vendors...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

I can never get anyone from Kareo to walk me through anything with regard to training. I have to use...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

If the referral system worked, it would be great, but 50% of the time, the eFaxes we send through...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

Whenever Kareo has new things, they want to charge us more to add those things to our package, and I...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Kareo is never proactive. We always have to reach out to them. They never reach out to us and say...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Kareo's system is very user friendly. However, if we have a problem, the vendor won't resolve it....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

Kareo is pretty good at not charging for every little thing. If we buy a package, then our charge...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Our most recent upgrade was very bad. Kareo did something with the medication piece. Now, the system...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

All of my staff in our office use a legacy calendar that is more medical-staff friendly than Kareo's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training from Kareo was lacking. We needed more extensive training, and we even needed specific...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I run into issues with Medicare because Kareo told me one thing while Medicare told me another...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reporting functionality and the ease of getting things into the clearinghouse are pluses in the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One problem that I have with Kareo is that when one of my providers calls me to discuss an issue, we...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The system’s patient portal is 90% functional, but I have had some recent issues with clients trying...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

There are some tweaks that need to happen with Kareo’s products. My biggest issue is probably the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I am unable to discard electronic prescription requests from pharmacies in Kareo's system. In other...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Every client in the portal has their name and date of birth in their specific profile, and that...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

When we implemented Kareo's system, we had some issues signing up with the billing and getting...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

If we have more than a certain amount of billing per month, we get charged per extra EOB submitted...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Sales and Contracting

Kareo didn’t explain the billing details to me. They considered me a low-volume physician, and after...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

During the onboarding with Kareo, the training was just self-study. Other EMRs I have used had...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Kareo doesn’t keep all their promises. I thought that Kareo's EHR was a complete product since it...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Kareo’s support is not bad. It is just that sometimes it takes time for them to get back to us. If...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

The only fault I have been able to find is that the product doesn’t automatically interact with my...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

It took me a while to wrap my mind around the product and understand the interaction for insurance...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

Kareo would really have to change some things within the EHR for my opinion to change. I could not...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We really like the EHR setup, but first and foremost, we like that Kareo's system has the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Of all the EHRs out there, Kareo’s EHR is probably one of the most well thought out and documented....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Kareo has a good suite of programs, but the EHR feels like it is not fully developed to me. I find...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Lessons Learned

I would tell my colleagues that Kareo's EHR is not all that bad. If Kareo worked on the product, it...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

I have a problem with Kareo’s ePrescribing software, and I didn’t like their laboratory process....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have had a positive experience with Kareo's system and am very happy overall. The user interface...

Aug 2022
||
(0)