Kareo EHR/PM - Small Practices
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User Commentary

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Manager

Interfacing and Integration

The product is a little outdated. Kareo needs to catch up with the times. But the product does its...

Nov 2022
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Manager

Functionality and Upgrades

I really like having different features available when I am writing notes because that makes my job...

Nov 2022
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Manager

Interfacing and Integration

I wish I had better integration with the scheduling pieces. Scheduling is a huge piece of our...

Nov 2022
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Manager

ROI / Cost (care and feeding)

Kareo is responsive and gets back to us. The person I have worked with can fix everything that I...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Kareo's software has everything my provider needs. The flow is good, and we can get the reports we...

Oct 2022
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Analyst/Coordinator

Service and Support

The support is a little slow with Kareo. We can get them on the line with no problems, but things...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

My biggest concern with Kareo's system is that there are times we terminate a patient or take away...

Oct 2022
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CEO/President

Implementation and Training

Our implementation of the PM system could have been longer. When we first signed up, the vendor gave...

Oct 2022
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CEO/President

Implementation and Training

We like that Kareo offers live trainings that we can sign up for.

Oct 2022
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CEO/President

Functionality and Upgrades

We can customize a lot of things in the product, such as our documentation and templates. We like...

Oct 2022
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CEO/President

Interfacing and Integration

We would like to see improvement in the system's integration with Google Calendar. Other vendors...

Oct 2022
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CEO/President

Implementation and Training

I can never get anyone from Kareo to walk me through anything with regard to training. I have to use...

Oct 2022
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CEO/President

Functionality and Upgrades

If the referral system worked, it would be great, but 50% of the time, the eFaxes we send through...

Oct 2022
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CEO/President

ROI / Cost (care and feeding)

Whenever Kareo has new things, they want to charge us more to add those things to our package, and I...

Oct 2022
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CEO/President

Service and Support

Kareo is never proactive. We always have to reach out to them. They never reach out to us and say...

Oct 2022
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CEO/President

Relationship

Kareo's system is very user friendly. However, if we have a problem, the vendor won't resolve it....

Oct 2022
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CEO/President

ROI / Cost (care and feeding)

Kareo is pretty good at not charging for every little thing. If we buy a package, then our charge...

Oct 2022
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CEO/President

Functionality and Upgrades

Our most recent upgrade was very bad. Kareo did something with the medication piece. Now, the system...

Oct 2022
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CEO/President

Functionality and Upgrades

All of my staff in our office use a legacy calendar that is more medical-staff friendly than Kareo's...

Oct 2022
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Manager

Implementation and Training

The training from Kareo was lacking. We needed more extensive training, and we even needed specific...

Aug 2022
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Manager

Service and Support

I run into issues with Medicare because Kareo told me one thing while Medicare told me another...

Aug 2022
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Manager

Functionality and Upgrades

The reporting functionality and the ease of getting things into the clearinghouse are pluses in the...

Aug 2022
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Manager

Functionality and Upgrades

One problem that I have with Kareo is that when one of my providers calls me to discuss an issue, we...

Aug 2022
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Physician

Functionality and Upgrades

The system’s patient portal is 90% functional, but I have had some recent issues with clients trying...

Aug 2022
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Physician

Functionality and Upgrades

There are some tweaks that need to happen with Kareo’s products. My biggest issue is probably the...

Aug 2022
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Physician

Functionality and Upgrades

I am unable to discard electronic prescription requests from pharmacies in Kareo's system. In other...

Aug 2022
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Physician

Functionality and Upgrades

Every client in the portal has their name and date of birth in their specific profile, and that...

Aug 2022
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Physician

Implementation and Training

When we implemented Kareo's system, we had some issues signing up with the billing and getting...

Aug 2022
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Physician

ROI / Cost (care and feeding)

If we have more than a certain amount of billing per month, we get charged per extra EOB submitted...

Aug 2022
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Physician

Sales and Contracting

Kareo didn’t explain the billing details to me. They considered me a low-volume physician, and after...

Aug 2022
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Physician

Implementation and Training

During the onboarding with Kareo, the training was just self-study. Other EMRs I have used had...

Aug 2022
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Physician

Functionality and Upgrades

Kareo doesn’t keep all their promises. I thought that Kareo's EHR was a complete product since it...

Aug 2022
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Physician

Service and Support

Kareo’s support is not bad. It is just that sometimes it takes time for them to get back to us. If...

Aug 2022
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CEO/President

Interfacing and Integration

The only fault I have been able to find is that the product doesn’t automatically interact with my...

Aug 2022
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CEO/President

Functionality and Upgrades

It took me a while to wrap my mind around the product and understand the interaction for insurance...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

Kareo would really have to change some things within the EHR for my opinion to change. I could not...

Aug 2022
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CEO/President

Functionality and Upgrades

We really like the EHR setup, but first and foremost, we like that Kareo's system has the...

Aug 2022
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CEO/President

Functionality and Upgrades

Of all the EHRs out there, Kareo’s EHR is probably one of the most well thought out and documented....

Aug 2022
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Physician

Functionality and Upgrades

Kareo has a good suite of programs, but the EHR feels like it is not fully developed to me. I find...

Aug 2022
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Physician

Lessons Learned

I would tell my colleagues that Kareo's EHR is not all that bad. If Kareo worked on the product, it...

Aug 2022
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Physician

Service and Support

I have a problem with Kareo’s ePrescribing software, and I didn’t like their laboratory process....

Aug 2022
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Manager

Functionality and Upgrades

I have had a positive experience with Kareo's system and am very happy overall. The user interface...

Aug 2022
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Manager

Functionality and Upgrades

The system's user interface is not as good as our last system's interface in some ways. There were...

Aug 2022
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Manager

Future Outlook

Navigating the billing interface is a little tedious. We can't log in through a web-based portal,...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Kareo does well with flexibility and cost. We went with Kareo mainly because they offered the option...

Aug 2022
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Physician

Service and Support

The support from Kareo is OK. We get same-day help, but the quality of the help is not always that...

Aug 2022
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Physician

Functionality and Upgrades

The billing portion of Kareo is easy to use and more feature rich than the EMR side. On the EMR side...

Aug 2022
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Physician

Functionality and Upgrades

As far as telehealth works, the Kareo platform is fickle, so we don’t use it. Another phone vendor...

Aug 2022
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Physician

Functionality and Upgrades

I really like the notes platform in Kareo. I can see everything in one place. All of my notes are...

Aug 2022
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Physician

Functionality and Upgrades

I have noticed that different people in my office have different instances of Kareo's system. For...

Aug 2022
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Physician

Functionality and Upgrades

I like the notes portion of the system. I really like the eSave feature so that I don’t lose any...

Aug 2022
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Physician

Functionality and Upgrades

Kareo's system doesn’t communicate externally. The portal lacks internal email and is not great. We...

Aug 2022
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Physician

Implementation and Training

The training was not very good, and there wasn’t enough of it. We took advantage of Kareo...

Aug 2022
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CEO/President

Functionality and Upgrades

There are gaps in the functionality of the Kareo product as it was sold to me. I was expecting more...

Aug 2022
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CEO/President

Implementation and Training

We had a really good onboarding experience with Kareo.

Aug 2022
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CEO/President

Lessons Learned

I would tell someone looking into Kareo's product to go in understanding that no software is...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

We have definitely encountered unexpected costs with Kareo, and there are some add-on costs, but I...

Aug 2022
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CEO/President

Functionality and Upgrades

Kareo has a lot of really good features that they have started, but then for one reason or another,...

Aug 2022
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CEO/President

Relationship

I would love to stick with Kareo long term, but my confidence in them at the moment is a little low.

Aug 2022
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CEO/President

Technology

When we signed on to work with Kareo, they told us they would be building out one of their...

Aug 2022
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CEO/President

Service and Support

Kareo rolled out a feature, but the timing wasn't great for us to turn it on because we had a bunch...

Aug 2022
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CEO/President

Implementation and Training

Kareo’s training is better than a lot of vendors. I really like their online help, and they have...

Aug 2022
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CEO/President

Functionality and Upgrades

The system's ease of use depends on which part of it we are using. Some parts of it are great and...

Aug 2022
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CEO/President

Service and Support

Kareo’s self-service support tools are pretty good, and the vendor makes it seem like we should be...

Aug 2022
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CEO/President

Relationship

I am on some social media groups for Kareo users, so I have heard what other people's frustrations...

Aug 2022
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CEO/President

Relationship

I think Kareo keeps all their promises for the most part. Their customer service is really good. The...

Aug 2022
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CEO/President

Future Outlook

I don’t see my satisfaction with Kareo changing as long as nothing major changes. Maybe they will...

Aug 2022
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CEO/President

Functionality and Upgrades

Kareo’s system is causing some issues for patients who are requesting appointments online. I am not...

Aug 2022
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CEO/President

Interfacing and Integration

I wish that Kareo would somehow fully integrate the desktop platform for billing and the online...

Aug 2022
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CEO/President

Functionality and Upgrades

I like the billing software, but I think that it would be stronger if it were streamlined. I am not...

Aug 2022
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CEO/President

Implementation and Training

Overall, I am satisfied with Kareo. There are always positives and negatives. The vendor does a...

Aug 2022
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CEO/President

Lessons Learned

There are always improvements that could be made to make the product a bit more streamlined. For...

Aug 2022
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CEO/President

Functionality and Upgrades

Things with the scheduling piece are very positive. When I do something on the desktop or online...

Aug 2022
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CEO/President

Service and Support

The big issue I have with Kareo is that I have an assigned customer service person, but they always...

Aug 2022
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CEO/President

Functionality and Upgrades

There is room for making the solution more streamlined and better. It has the bones, but it doesn't...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

I had to pay for another billing service just to figure out the billing in Kareo's system and to...

Aug 2022
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CEO/President

Interfacing and Integration

Kareo has a great integrated system with prescriptions that allows me to do a second verification. I...

Aug 2022
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CEO/President

Implementation and Training

Kareo didn’t help us with any of the implementation.

Aug 2022
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CEO/President

Functionality and Upgrades

I use Kareo's system to schedule people, and the system sends reminders to our patients. I like...

Aug 2022
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CEO/President

Functionality and Upgrades

I don’t use the notes in Kareo's system because the functionality is not user friendly or intuitive....

Aug 2022
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CEO/President

Sales and Contracting

When I signed on with Kareo, the price they told me ended up being more after taxes, so the vendor...

Aug 2022
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CEO/President

Service and Support

Sometimes the functionality breaks down, but the vendor is usually aware of it and on top of it. I...

Aug 2022
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CEO/President

Service and Support

We are finding easier ways to do things in the product. Usually, when we call the support staff,...

Jul 2022
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CEO/President

Relationship

When we first onboarded the product, the vendor assigned someone to us. That was nice. The...

Jul 2022
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CEO/President

Service and Support

I made friends with one of Kareo's salespeople. That person is wonderful, and I have been impressed...

Jul 2022
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CEO/President

Functionality and Upgrades

Kareo's system has glitches, just like any other system. Our clinicians both love and hate EHRs. I...

Jul 2022
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CEO/President

Sales and Contracting

Kareo's solution doesn't run on Apple systems. We didn't know that when we first got the system, and...

Jul 2022
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CEO/President

Functionality and Upgrades

Kareo really emphasizes that their customers can use customized note templates. I wouldn't call...

Jul 2022
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CEO/President

Implementation and Training

During our implementation, Kareo had some issues. The vendor's reading comprehension skills aren't...

Jul 2022
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CEO/President

Relationship

We have been through a lot of customer-success coaches. Kareo just gives us lip service about that....

Jul 2022
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CEO/President

Technology

The system is ugly and nasty. It is an old Microsoft interface that is incredibly clunky. However,...

Jul 2022
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CEO/President

Functionality and Upgrades

It is really easy for us to train new staff members on the system. The solution is definitely made...

Jul 2022
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CEO/President

Relationship

At one point, Kareo's executives were involved with an issue that we had. They were included on our...

Jul 2022
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CEO/President

Lessons Learned

I would tell others who are looking at Kareo's system to do their homework. I would recommend...

Jul 2022
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CEO/President

Service and Support

I came across a Kareo group on Facebook that has been extremely helpful. That group has helped to...

Jul 2022
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CEO/President

Functionality and Upgrades

I use Kareo's mobile app, but I can only use it to look at my calendar. We are supposed to be able...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

Kareo's system is extremely expensive compared to their competitors' systems. We had to use a...

Jul 2022
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CEO/President

Functionality and Upgrades

Kareo has an online reputation management piece that goes with their patient engagement module. I...

Jul 2022
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CEO/President

Interfacing and Integration

Kareo's patient portal has some trouble with third-party integrations. It can be incredibly glitchy.

Jul 2022
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CEO/President

Service and Support

I have conflicted feelings about Kareo. They have an excellent platform, but their customer service...

Jul 2022
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CEO/President

Functionality and Upgrades

When patients request appointments through the system, they have to spell their names exactly the...

Jul 2022
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CEO/President

Relationship

The vendor didn’t exactly promise that everything was going to be perfectly easy. They did say they...

Jul 2022
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CEO/President

Implementation and Training

During training, there were times when the vendor helped a lot, but there were other times when they...

Jul 2022
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CEO/President

Functionality and Upgrades

On the billing side, there are a lot of clicks involved just to approve something and try to send...

Jul 2022
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CEO/President

Interfacing and Integration

The product helps us to accurately document patient care and send prescriptions in a timely fashion....

Jul 2022
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CEO/President

Technology

The vendor said that we would be able to use the system to generate a claim. The system has some...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

The prices for the platform are very reasonable compared with the prices for other platforms. We...

Jul 2022
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CEO/President

Functionality and Upgrades

Most of the platform is pretty user friendly. The platform is decent, and we don’t hate it overall.

Jul 2022
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CEO/President

Other Observations & Comments

I have seen the vendor promoting some new updates coming, and soon there will be an informational...

Jul 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

When we were looking at platforms, we needed as inclusive a platform as possible on a budget. We...

Jul 2022
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CEO/President

Sales and Contracting

The platform was supposed to be integrated very well with paperless things, and we found that doing...

Jul 2022
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CEO/President

Sales and Contracting

Our main issue with the system is that the vendor misrepresented the product when they sold it to...

Jul 2022
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CEO/President

Functionality and Upgrades

I have to use a computer to refill patients' orders. I can't just use my phone. The system's phone...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

Kareo's system is the first EMR that we have used, so we have nothing to compare it to. The system...

Jul 2022
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CEO/President

Technology

I have started to hear some people say that Kareo's system might not be good for a larger practice....

Jul 2022
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CEO/President

Implementation and Training

Kareo was very proactive in anticipating our needs when they were selling the system, closing the...

Jul 2022
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Manager

Functionality and Upgrades

Kareo has done constant updates, but the technology and reports have not really improved. I haven't...

Jul 2022
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Manager

Service and Support

I call the support people when the reports aren't working. I have used the phone support and have...

Jul 2022
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Manager

Relationship

We get tossed around more often than we get a consistent person to talk to. Usually, the vendor’s...

Jul 2022
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Manager

Functionality and Upgrades

The reports are pretty good for the product’s intended use. There are some things that I would like...

Jul 2022
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Manager

Functionality and Upgrades

When patients ask me for a detailed statement and have been here a handful of times over the years,...

Jul 2022
||
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Manager

Functionality and Upgrades

The reports from Kareo's system are always accurate. We don't have a lot of system glitches.

Jul 2022
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Manager

Functionality and Upgrades

Kareo has a wonderful enrollment option, but it often just peters out. There is no follow-up with...

Jul 2022
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Manager

Service and Support

It is sometimes hard to get through to the vendor. I think they try to keep their promises, but we...

Jul 2022
||
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CEO/President

Win/Loss - Why they were selected (by current clients)

We were looking for an EHR that was easy to use and would capture patient engagement in terms of...

Jul 2022
||
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CEO/President

ROI / Cost (care and feeding)

Nurses or medical assistants can’t propose medication orders in Kareo's system, and because those...

Jul 2022
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CEO/President

Implementation and Training

I have had a really hard time finding the webinars that Kareo offers. I am a little worried that...

Jul 2022
||
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CEO/President

Functionality and Upgrades

My impression is that Kareo is very proprietary about their information, so sometimes it takes a...

Jul 2022
||
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CEO/President

Implementation and Training

The Kareo coach that worked with me was great, so that was really wonderful. I would love things...

Jul 2022
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Manager

Implementation and Training

Training is offered, but it isn't the best. It is very generic and isn't specific to me, my needs,...

Jul 2022
||
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Manager

Interfacing and Integration

Our tracking abilities in Kareo's system aren’t thorough because we are not allowed to track each...

Jul 2022
||
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Manager

Functionality and Upgrades

The ease of use is not the best. Everything is functional, but it sometimes takes four or five...

Jul 2022
||
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Manager

Functionality and Upgrades

The payment application is tedious to work with because if a payment isn't electronic and isn't...

Jul 2022
||
(0)
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CEO/President

Interfacing and Integration

An issue with Kareo EHR/PM is that when we are in the chart, in order to look at past notes, we must...

Jul 2022
||
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CEO/President

Functionality and Upgrades

There are several areas where there are deficits in Kareo EHR/PM, particularly around the...

Jul 2022
||
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CEO/President

ROI / Cost (care and feeding)

Kareo is up front with what we pay, and all the charges are as Kareo said they would be. We pay a...

Jul 2022
||
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CEO/President

Service and Support

Kareo's customer service is terrible. Kareo's support people are straight up not educated on what we...

Jul 2022
||
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CEO/President

Implementation and Training

Kareo’s training was decent when we watched it. We rushed through it, but the vendor has Kareo...

Jul 2022
||
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CEO/President

Functionality and Upgrades

I like Kareo EHR/PM, and it is not terribly difficult to utilize when there are no issues with it....

Jul 2022
||
(0)
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CEO/President

Lessons Learned

I never get communication when Kareo's systems are down. We had a significant period of downtime...

Jul 2022
||
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Physician

ROI / Cost (care and feeding)

When I first signed up with Kareo, the vendor told me that their system would be able to provide...

Jul 2022
||
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Physician

Functionality and Upgrades

I like that the documentation and notes are easy to do and easily accessible. It is great to have...

Jul 2022
||
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Physician

Technology

I have been unhappy with the EHR. Many times, the server is down, and it seems to be always on the...

Jul 2022
||
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Physician

Implementation and Training

I get a lot of emails with opportunities, and I have access to all of the training videos.

Jul 2022
||
(0)
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Physician

Functionality and Upgrades

I wish the EHR was more user friendly. When I see a patient, the system requires me to have multiple...

Jul 2022
||
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Physician

Service and Support

When my server is down and I have no idea, I have to call Kareo, and their call volume is high. So...

Jul 2022
||
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Physician

Relationship

I haven't had anyone reach out to me except for the initial sales. I would like to be able to talk...

Jul 2022
||
(0)
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Physician

Functionality and Upgrades

For charting, I would like Kareo to add more options for screening tools. I want to have the ability...

Jul 2022
||
(0)
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Physician

Functionality and Upgrades

I like that I can pick and choose the portions that I want in the note. If I want to add a review of...

Jul 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

There were additional costs that I didn't expect, so I didn't use the things that had additional...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

We signed up for text messaging statements to patients, and a lot of patients are not receiving...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

Kareo's product is at a very good price point. The system's biggest strength is all the electronic...

Jul 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

The cost of the product is fine. It has been a while since I have compared costs because I have been...

Jul 2022
||
(0)
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CEO/President

Functionality and Upgrades

The system is really easy to use. Adding people to the account is easy. Overall, the system is...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

Kareo's product has a lot of shortcuts with the keyboard. I like that because it is pretty quick and...

Jul 2022
||
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CEO/President

Functionality and Upgrades

If a parent is registering a minor, the parent will use their own email address. I ran into an issue...

Jul 2022
||
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CEO/President

Implementation and Training

I like Kareo University, but when I am onboarding new people, there should be an option for them to...

Jul 2022
||
(0)
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CEO/President

Functionality and Upgrades

There are a lot of reports that Kareo's system doesn't do. I have asked about getting reports for...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

Most things we do in the system are automatic at this point because we have been using it for so...

Jun 2022
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Kareo's system because we were a Quest Diagnostics customer for labs. When we were looking...

Jun 2022
||
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Manager

Interfacing and Integration

The insurance information doesn't always get sent properly over to the laboratory side for billing...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

There are some reports that I would like to be able to access more easily. There are some reports...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

In the beginning, we had some training costs, but they were very well spelled out and documented for...

Jun 2022
||
(0)
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Manager

Service and Support

The vendor is very good with support. We have had glitches that have been worked out.

Jun 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

When we purchased the product, we got the managed billing and the EMR, so we were getting everything...

Jun 2022
||
(0)
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Physician

Service and Support

The support people are really good. When I call them, they can usually fix my problem right then and...

Jun 2022
||
(0)
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Physician

Interfacing and Integration

Kareo is not part of our long-term plans because Kareo can't fix our issue. The interoperability is...

Jun 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

The vendor charged me for things that I didn't want and things that weren’t in the agreement, so I...

Jun 2022
||
(0)
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CEO/President

Interfacing and Integration

In terms of the product's functionality, prior authorizations are a big thing that I struggle with....

Jun 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

Kareo provided some additional functionalities or improvements, but they wanted to charge me for...

Jun 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

The functionalities with the patient interface and filling out forms became an issue during the...

Jun 2022
||
(0)
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Director

Interfacing and Integration

I would like Kareo to continue improving the continuity between the practice management solution and...

Jun 2022
||
(0)
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Director

Service and Support

Kareo's support people are very helpful and proactive.

Jun 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Kareo's product is a great starter for an online system if an organization doesn't currently have...

Jun 2022
||
(0)
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Director

Other Observations & Comments

Kareo's product is generic, and sometimes those generic things don't work for every type of...

Jun 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

The only people we deal with at Kareo are their tech support people.

Jun 2022
||
(0)
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Director

Functionality and Upgrades

There are areas in Kareo's product that I would like to improve, but unfortunately, I don't have a...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We do our scheduling on a different product because Kareo's system does not allow us to see a full...

Jun 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Kareo changed their pricing structure, but that really didn't affect us enough to cause me to...

Jun 2022
||
(0)
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Manager

Relationship

Kareo could be better with executive involvement because generally when we call in, we get a...

May 2022
||
(0)
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Manager

Functionality and Upgrades

Kareo is right on the ball in terms of providing the things that we want. The system is easy to use,...

May 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

I have never been charged for any additional things from Kareo. Everything is included. I have paid...

May 2022
||
(0)
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Manager

Service and Support

I hate that depending on what hour of the day we call, we might get somebody foreign. It is hard to...

May 2022
||
(0)
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CEO/President

Win/Loss - Why they were selected (by current clients)

A few years ago, we started researching EMRs for small practices. We were looking for something that...

May 2022
||
(0)
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CEO/President

Future Outlook

When we do a search for a patient, the patient comes up on the screen as what Kareo calls a...

May 2022
||
(0)
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CEO/President

Functionality and Upgrades

When I pull up a list of upcoming appointments in Kareo’s system, it would be nice if I could click...

May 2022
||
(0)
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CEO/President

Functionality and Upgrades

When I ask our end users whether they are happy with Kareo's software, whether it works for them,...

May 2022
||
(0)
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CEO/President

Service and Support

We can get somebody on the phone from Kareo in a matter of minutes. I am assuming that as with most...

May 2022
||
(0)
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CEO/President

Implementation and Training

Kareo has worked really well for us; we have had a great conversion. They have a separate onboarding...

May 2022
||
(0)
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CEO/President

Win/Loss - Why they were selected (by current clients)

We wanted a solution that would allow for patient communication, online billing, and the collection...

May 2022
||
(0)
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Manager

Functionality and Upgrades

I was having nightmares trying to learn how to use the system, but because I had to use it, I...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The scheduling is very easy to do in Kareo's system. I bring up the calendar, plug in the patient,...

Apr 2022
||
(0)
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Manager

Relationship

Kareo keeps trying to improve each day. We get updates about every two weeks. We just click on the...

Apr 2022
||
(0)
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Manager

Implementation and Training

In the beginning, when I didn't know how to use the solution, I kept calling the vendor, and they...

Apr 2022
||
(0)
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Manager

Implementation and Training

There are days when we go through a lag and the system goes down, so we aren't able to connect or...

Apr 2022
||
(0)
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Manager

Service and Support

We reach out, and we find out when there is an issue. We never have a really good resolution because...

Apr 2022
||
(0)
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Manager

Service and Support

There really isn't any vendor involvement unless the problem is major. We have a person that we can...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The vendor doesn't seem to be able to support Google. They wanted us to use Internet Explorer, which...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

Overall, we have had an easier time with this program than other places like us have had. This...

Apr 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

There are always unexpected costs when we first start just because we aren't familiar with what is...

Apr 2022
||
(0)
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Manager

Interfacing and Integration

When the system was new, it was obviously more cumbersome, but now that we have gotten used to it,...

Apr 2022
||
(0)
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Director

Implementation and Training

We haven't really done a lot of training since we got the product. We haven't really needed a lot of...

Apr 2022
||
(0)
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Director

Service and Support

The vendor hasn't reached out to us, but I have reached out to them when I have needed something,...

Apr 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Overall, the product is great and very affordable. Our practice is not very complicated, but if it...

Apr 2022
||
(0)
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Physician

Functionality and Upgrades

The updates that we get for the product seem to be updates that any provider would like to have....

Apr 2022
||
(0)
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Physician

Functionality and Upgrades

The main thing that we like about the solution is that it documents things on the EHR side. The way...

Apr 2022
||
(0)
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Physician

Service and Support

Kareo's support services have been great. We don't have to pay extra for access to any learning...

Apr 2022
||
(0)
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Manager

Service and Support

Kareo's system is a good program but could be a little better. The enrollment department doesn't...

Feb 2022
||
(0)
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Manager

Service and Support

Kareo's support is horrible. They need people who speak English. I can't understand a word the...

Feb 2022
||
(0)
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Manager

Relationship

Kareo keeps their promises. That doesn't happen in a quick time frame, but they do.

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Kareo's upgrades are good. The system is easy to use.

Feb 2022
||
(0)
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Manager

Lessons Learned

I would recommend Kareo's system to individual, self-employed providers. It is an excellent program...

Feb 2022
||
(0)
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Manager

Service and Support

There are times when the support people don’t know the answer. It seems like I know more than they...

Jan 2022
||
(0)
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Manager

Technology

As the years have gone on, I have noticed that the system has slowed down. I don’t know whether the...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The Kareo system is very user friendly. It is logical in its processes. It makes sense. So I am very...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

I wish the Kareo system would implement shortcut keys. If the system has them, I am unaware. For...

Jan 2022
||
(0)
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Manager

Service and Support

At times, I have been on hold for way too long with Kareo support, and cases that have been created...

Jan 2022
||
(0)
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Physician

Functionality and Upgrades

There is a desktop and a web version of Kareo's system. Administrators use the desktop version to...

Jan 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

The price is constantly going up, making things challenging. Our doctor went through hell trying to...

Jan 2022
||
(0)
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Physician

Functionality and Upgrades

An occupational therapy template is needed to prevent confusion and payment denials.

Jan 2022
||
(0)
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 or  to see details.

Physician

Implementation and Training

The system is comprehensive and can be difficult to learn as a new user. Training someone is time...

Jan 2022
||
(0)
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 or  to see details.

Physician

Service and Support

I appreciate the loyalty program and our tech support person. They are really good.

Jan 2022
||
(0)
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