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Kareo EHR/PM - Small Practices
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Director

One frustration I would cite is that in the last year, Kareo seems to have had a lot of downtime and...

Sep 2021
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Director

In general, Kareo's support is okay. They pick things up pretty fast when we call. We did an upgrade...

Sep 2021
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Director

We need access to a medication administration record, and it would be helpful if Kareo had one. We...

Sep 2021
||
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Director

In the last year, our satisfaction with Kareo has gone up because we have gotten to know some of the...

Sep 2021
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CEO/President

At this point, Kareo is part of our long-term plans. I have some colleagues who have been telling me...

Sep 2021
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CEO/President

I believe that I got my money's worth from Kareo’s training. They provided me the ability to access...

Sep 2021
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CEO/President

With the EHR, I thought that the ability to retrieve things like notes and charts from interfaced...

Sep 2021
||
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Manager

There are serious problems. We have daily problems with scheduling. We are unable to post Medicaid...

Sep 2021
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Manager

We added telehealth and didn't need to go to a different vendor. We liked what we saw with Kareo....

Sep 2021
||
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Manager

There should be a person responsible for the account to advocate for clients. When I reach out,...

Sep 2021
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Manager

I am happy with the Kareo system and like to use every opportunity to make it even better, if...

Aug 2021
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Manager

I see Kareo's willingness to develop and put energy and effort into improving the product from year...

Aug 2021
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Manager

The reliability of the system is a good point. I also appreciate the flexibility of the billing...

Aug 2021
||
(0)
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Manager

I find Kareo’s emails and text reminders to be very useful because it is much easier for patients to...

Aug 2021
||
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Manager

With Kareo, we have easily customizable mini websites where patients can go and schedule. We use...

Aug 2021
||
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Manager

The confirmation doesn’t always work, but we can send blast messages to make sure that everybody is...

Aug 2021
||
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Manager

Our existing patients can’t book appointments through the patient portal; if they could, that would...

Aug 2021
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Manager

In the past few years, we have had issues where Kareo’s system was down or was not available. In the...

Aug 2021
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Manager

We are satisfied with Kareo. If we have issues, we make things work, but there is no component that...

Aug 2021
||
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CEO/President

I hope that we can stay with the solution because changing EMRs is a very painful process. I think...

Jun 2021
||
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CEO/President

In hindsight, I should have looked more at some other vendors before buying Kareo's solution. I...

Jun 2021
||
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CEO/President

Kareo does a pretty good job of keeping their promises. That is hard because the vendor is supposed...

Jun 2021
||
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CEO/President

Kareo had a multimonth onboarding experience. I like that their training is all online through...

Jun 2021
||
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CEO/President

A lot of Kareo's features are half-baked, and the solution's functionality doesn't work perfectly. A...

Jun 2021
||
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CEO/President

The product is very user friendly. We have people of all different ages and technical abilities...

Jun 2021
||
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CEO/President

Kareo's support people are easy to get ahold of. Most of the time, they can give me an answer right...

Jun 2021
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CEO/President

The solution's billing functionality needs some modernization. I don't know whether the vendor is...

Jun 2021
||
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CEO/President

One of the things that I like about Kareo is that they have an advisory board. I know that not...

Jun 2021
||
(0)
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Manager

For the price point, Kareo's EHR is an excellent program. I also work with other systems that have...

Jun 2021
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Manager

Kareo has pretty much solved any problem that we have had so far. They have taken the lead with...

Jun 2021
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Manager

The system works well most of the time, but sometimes the EHR stops working or quits. It used to...

Jun 2021
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Manager

One area Kareo is still slow in is submitting the CDC report, and it has been that way for years....

Jun 2021
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Manager

If I need support over the phone, Kareo answers me immediately, but the time to resolve the issue...

Jun 2021
||
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Manager

The solution is really user friendly and easy to use. It doesn’t take a lot of time to understand...

Jun 2021
||
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Manager

The main gap with Kareo is ongoing training. When they do an upgrade, I don’t receive any offers of...

Jun 2021
||
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Manager

Sometimes we need to pay for new features in Kareo's system, but other than that, they don’t charge...

Jun 2021
||
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Director

Our organization has used Kareo's system for several years. I would recommend it. Kareo's system...

Jun 2021
||
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Director

There are a few things that we may have specifically asked for or needed from Kareo that could still...

Jun 2021
||
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Director

I can always speak with a real person from Kareo when I have a question, and people are able to walk...

Jun 2021
||
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CEO/President

I wouldn't buy the system again. There are so many weaknesses in the program. I can bypass a lot of...

Jun 2021
||
(0)
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CEO/President

Kareo needs to simplify things. There are multiple areas where we can get to the same place from two...

Jun 2021
||
(0)
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CEO/President

Kareo has what they call a recall system, but it isn't actually a recall system. Let’s say a patient...

Jun 2021
||
(0)
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Manager

Kareo lets me know when there are updates, but I have never been personally contacted. Kareo's level...

Jun 2021
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(0)
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Manager

We have recommended Kareo's system to several people. We tell others that it seems to work best for...

Jun 2021
||
(0)
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CEO/President

Kareo is very dismissive. They say they are going to help and will have an issue fixed by a certain...

Jun 2021
||
(0)
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CEO/President

Kareo has a lot of little platforms. They have a billing platform, a clinical platform, a patient...

Jun 2021
||
(0)
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CEO/President

Kareo’s training is basically watching a video. If our issue isn’t included in their video, then we...

Jun 2021
||
(0)
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CEO/President

We were starting to use Kareo’s telehealth system before COVID-19, but it was very cumbersome. I...

Jun 2021
||
(0)
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CEO/President

Kareo has upgraded some of the capabilities for enhancing an organization's online presence and...

Jun 2021
||
(0)
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CEO/President

The system has the basics, but some capabilities are missing. Portal messages don’t enter the...

Jun 2021
||
(0)
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Manager

I would buy Kareo's system again. I like it. We have talked to a couple of other places looking into...

Jun 2021
||
(0)
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Manager

I struggled with the vendor's training. In the training videos, the trainers talked way too fast,...

Jun 2021
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(0)
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Manager

I struggle with the insurance part of Kareo's system. That could just be because I don't have a good...

Jun 2021
||
(0)
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Manager

If the Kareo system is working properly, it is fine. Typically, for a week after updates are done,...

Jun 2021
||
(0)
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Manager

I can reach out to someone at Kareo for help with problems, and they will try to escalate our...

Jun 2021
||
(0)
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Manager

Kareo provided training, and they did pretty well. We had the option to read the trainings or take...

Jun 2021
||
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Manager

Something important to me is that Kareo’s system works consistently. Software breaks sometimes, and...

Jun 2021
||
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Manager

I would like to understand the support people I am talking to. There is a language barrier, and...

Jun 2021
||
(0)
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Manager

We are not happy with Kareo's system, and that is why we are switching to a different billing...

Jun 2021
||
(0)
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Manager

Some representatives from Kareo are good at support, and they are patient. They give me step-by-step...

Jun 2021
||
(0)
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Manager

The one good thing with Kareo is that it is easy to post payments, and they respond right away to my...

Jun 2021
||
(0)
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Manager

We are paying Kareo more than what we will pay for a new billing system.

Jun 2021
||
(0)
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Manager

The solution is pretty straightforward, and it is easy to find things. I taught myself how to do...

Jun 2021
||
(0)
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Manager

The integration with our credit card processing is lacking a little. I would like additional reports...

Jun 2021
||
(0)
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Manager

The vendor just did an upgrade recently, and then the whole system crashed. The upgrade changed some...

Jun 2021
||
(0)
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Physician

We use the Kareo system for patient notes, electronic prescriptions, scheduling, and messaging. The...

Jun 2021
||
(0)
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Physician

Upgrades can be very inconvenient. I don't know when they are going to happen. Providers come into...

Jun 2021
||
(0)
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Physician

I haven’t worked with the support people that much, but when I have reached out, they have been...

Jun 2021
||
(0)
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Manager

I love the scheduling and billing features. The system is fairly easy to use when scheduling and...

Jun 2021
||
(0)
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Manager

One thing that I wish we could change is that we can’t attach records when insurance companies ask...

Jun 2021
||
(0)
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Manager

I have used the vendor’s support plenty of times, and the support people have helped me...

Jun 2021
||
(0)
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Manager

I wish Kareo wouldn't charge for everything. There are a lot of services that I don't use because...

Jun 2021
||
(0)
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Manager

Kareo's support people are very quick to respond. Whenever I have had to call them, they have...

Jun 2021
||
(0)
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Manager

I had some problems in the past with payments not posting, and then I had trouble getting to...

Jun 2021
||
(0)
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Physician

Our billing and financial people tell me that the product doesn't cost much. We have gotten a lot...

Jun 2021
||
(0)
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Physician

It would be nice to be able to order imaging and diagnostic studies in the system. We would like the...

Jun 2021
||
(0)
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Physician

We get our money's worth for this system. The system is very efficient, and it provides good...

Jun 2021
||
(0)
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Manager

The vendor's support has declined. Their customer service was better when we first started with...

Jun 2021
||
(0)
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Manager

The system needs a way to print and make statements better than it does now. Our only other option...

Jun 2021
||
(0)
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Physician

Sometimes, Kareo's EHR has problems with not being quick in terms of dropping, so we have to restart...

Jun 2021
||
(0)
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Physician

All in all, I have been very happy with Kareo's system. The general progress notes have been fine,...

Jun 2021
||
(0)
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Physician

We have an issue with Kareo's system that is probably an issue across the board with medical...

Jun 2021
||
(0)
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Physician

Kareo does pretty good training, but I have not needed training. Kareo has self-training modules...

Jun 2021
||
(0)
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Physician

Kareo's medication system has one very important issue. Kareo needs to revamp that system. For...

Jun 2021
||
(0)
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Manager

I have never used software like this before, so I don’t necessarily have anything to compare it to,...

Jun 2021
||
(0)
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Manager

To my knowledge, there hasn’t been any ongoing training, but the software seems to be working well...

Jun 2021
||
(0)
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Manager

Kareo's platform is a very user-friendly portal and has definitely made my life easier in terms of...

Jun 2021
||
(0)
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Manager

The usability of the platform could be improved if we had more videos that walked us through how to...

Jun 2021
||
(0)
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Manager

As far as the vendor's training goes, we will get a little blurb about what to do that will explain...

Jun 2021
||
(0)
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Manager

We do a lot of reporting and statistics. It would be nice if we had more options to change some of...

Jun 2021
||
(0)
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Manager

Our provider-service representative is really good. They are always attentive, and they help us out....

Jun 2021
||
(0)
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Manager

The solution itself is easy to use and simple to understand. There aren't a lot of things that we...

Jun 2021
||
(0)
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Manager

I would like to be able to customize our billing statements to the way that they would look if we...

Jun 2021
||
(0)
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CEO/President

Kareo's system is easy to use. Their PT platform is good and supports our integration goals very...

Jun 2021
||
(0)
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CEO/President

Kareo's reporting system is terrible. Sometimes I need very specific reports, but I can't get them,...

Jun 2021
||
(0)
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Manager

Anytime that I have had a customer service question, someone from Kareo has gotten back to me. Their...

Jun 2021
||
(0)
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Manager

On a daily basis, I have very few problems with the system. It is very easy to use. I don't have to...

Jun 2021
||
(0)
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Manager

I have a lot of patients who call us once we do our billing statements for the month because their...

Jun 2021
||
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Manager

I had another organization ask me about this solution, but I told them that they would need to call...

Jun 2021
||
(0)
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Manager

Kareo's system is down half the time and not operational. It is down way too often, and that affects...

Jun 2021
||
(0)
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Manager

Kareo makes changes that aren’t applicable to my specialty. They have made the system worse for me....

Jun 2021
||
(0)
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Manager

Kareo is supporting us poorly through implementations. When I reach out to Kareo, they can’t resolve...

Jun 2021
||
(0)
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Manager

Kareo's solution is pretty great as a scheduling and billing platform. We like it a lot, and we...

Jun 2021
||
(0)
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Manager

I have only spoken with the vendor once. We don’t really have much interaction with Kareo. I have...

Jun 2021
||
(0)
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Manager

The ongoing training is poor. We have tried to get in touch with Kareo about a recent issue, and I...

Jun 2021
||
(0)
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Analyst/Coordinator

We have very little downtime in Kareo’s system. There aren't many glitches. I found out where I...

Jun 2021
||
(0)
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Analyst/Coordinator

Kareo continues to try to make improvements to the system, especially with the online application....

Jun 2021
||
(0)
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Analyst/Coordinator

Kareo can do support tickets online. I don't have to call; I can just send the ticket through...

Jun 2021
||
(0)
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Analyst/Coordinator

We have seen ads for Kareo's telehealth platform. I spent a lot of time researching and trying to...

Jun 2021
||
(0)
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Analyst/Coordinator

We have come across a couple of compatibility issues between Kareo's system and another system we...

Jun 2021
||
(0)
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Analyst/Coordinator

I can navigate upgrades for Kareo's system well; the updates aren't too drastic. Some changes have...

Jun 2021
||
(0)
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Analyst/Coordinator

Kareo's training was absolutely great. The whole training system was really well done; I was...

Jun 2021
||
(0)
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Manager

We have always used Kareo’s app-based platform on PCs. We just changed our computer system over to...

Jun 2021
||
(0)
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Manager

On the Kareo app, there is a page where we are able to see all the appointments, both upcoming and...

Jun 2021
||
(0)
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Manager

We have had to pay for a third-party cross-platform solution to be installed on our computers so...

Jun 2021
||
(0)
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Director

The quality of Kareo’s support all depends on who we get out of India. Some people just want to get...

Jun 2021
||
(0)
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Director

Kareo’s service is very proactive. They added a telehealth platform and things like that. Their...

Jun 2021
||
(0)
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Director

I have been pleased with Kareo like there is no tomorrow. I was unhappy with my previous vendor, and...

Jun 2021
||
(0)
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Director

Kareo’s price is one of the biggest benefits. Unlike some of their competitors, there are not...

Jun 2021
||
(0)
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Director

The fact that patients can input all their demographic and insurance data online before a visit...

Jun 2021
||
(0)
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Director

On the dashboard, I wish Kareo would make the tentative appointments big and red because we don’t...

Jun 2021
||
(0)
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Director

I would like Kareo to focus on the platform’s ease of use. I shouldn’t have to choose whether an...

Jun 2021
||
(0)
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Director

Kareo is a steep learning curve, and a lot of doctors fail. I did really well because I dedicated...

Jun 2021
||
(0)
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Physician

Kareo has very poor customer support. I have a case that has been pending for several months, and...

May 2021
||
(0)
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Physician

There have been a lot of instances lately when we have created notes and the solution has lagged....

May 2021
||
(0)
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Physician

We have several claims that need to be submitted for us to be paid. That is being delayed because...

May 2021
||
(0)
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Physician

We requested telehealth functionality when the pandemic started. The vendor made us wait. They...

May 2021
||
(0)
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Analyst/Coordinator

We don't feel that Kareo's support staff totally knows their product. Kareo isn't helpful with...

May 2021
||
(0)
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Analyst/Coordinator

We use a different vendor's product for our EHR, and we use the Kareo system for billing. We are...

May 2021
||
(0)
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Analyst/Coordinator

The vendor doesn’t necessarily keep their promises. There was an incident where they were supposed...

May 2021
||
(0)
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Analyst/Coordinator

The vendor updates the system continually, and those updates don’t seem to hinder us from using the...

May 2021
||
(0)
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Manager

Kareo is really good with their service and support. Anytime we have an issue with a claim and need...

May 2021
||
(0)
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Manager

I like that Kareo's system is easy to use. We had a lot of training with the system, but even prior...

May 2021
||
(0)
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 or  to see details.

Manager

I like that the system shows the payment velocity on our home screen. The system is very intuitive...

May 2021
||
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Director

Honestly, the system is great. I am in the process of trying to convince our sister practice to use...

May 2021
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Director

We love the practice management side of Kareo's system. The user interface is great. Anytime I need...

May 2021
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Director

In terms of billing, the system is very simple. We save HIPAA forms as PDFs, then we send the...

May 2021
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Director

We have had a few minor issues. The system was increasing the fee amount in our fee schedule on...

May 2021
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Manager

I wish we could edit the immunization records in Kareo's system. Sometimes I put the wrong date, and...

May 2021
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Manager

We do a lot of our patient scheduling through Outlook, and I don’t see a way to sync our Outlook...

May 2021
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Manager

I don’t know when Kareo ever upgrades their software. It is really random whenever something comes...

May 2021
||
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Manager

We were thinking of switching to another vendor. We were looking at other EMR options because we...

May 2021
||
(0)
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Manager

Kareo charges us based on the number of people we call. We can add as many people on as we want, but...

May 2021
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Manager

One of our issues with Kareo's solution is storage space. If we want to upload a lab, some of them...

May 2021
||
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Manager

Kareo's solution is a great starter system. Before I bought the system, we didn't have anything that...

May 2021
||
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Manager

Kareo has been really good and very honest about not nickel-and-diming. We have a unique way of...

May 2021
||
(0)
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Manager

We did an initial training with Kareo when we started, but then we have learned the rest by watching...

May 2021
||
(0)
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Manager

I really like the billing in Kareo's system. Kareo is keeping their technology current and staying...

May 2021
||
(0)
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Manager

I wish there was more consistency in what we can see in the PM tool versus what we can see in the...

May 2021
||
(0)
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Manager

The vendor's support people are easy to work with. I use the vendor's chat function and make calls,...

May 2021
||
(0)
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Manager

Kareo has been working on changing the notes section in the system a little bit on coming up with...

May 2021
||
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Nurse

Kareo has an a la carte system. We pay a basic price for the EMR. We don't pay based on what we are...

May 2021
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Nurse

The system has videos that show the user how to create a form. If a person can create their forms...

May 2021
||
(0)
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Nurse

There is one feature on the EMR side that I recommend to others to turn off. With the feature,...

May 2021
||
(0)
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Nurse

One of the best things about Kareo's system is that it automatically updates. Things are always CMS...

May 2021
||
(0)
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Physician

I am happy with Kareo's system. There is no talk of changing. The system is just intuitive. We can’t...

May 2021
||
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Physician

Kareo's system is not as robust as some of the other systems in terms of some of the nonclinical...

May 2021
||
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Physician

With COVID-19, Kareo’s staff numbers went down, so as with most phone support, it took a little bit...

May 2021
||
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Physician

We can do all the training and support for Kareo online ourselves. We can look at videos or do...

May 2021
||
(0)
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Physician

The vendor is not trying to sell us additional functionality unless it is worthwhile. I did add a...

May 2021
||
(0)
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Physician

We have some software that in the future is going to integrate with Kareo's system, and I am looking...

May 2021
||
(0)
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Manager

Kareo's solution is user friendly. It is well worth the money.

May 2021
||
(0)
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Manager

Kareo is pretty good, and their price isn’t bad. I can’t complain about them. They deliver new...

Mar 2021
||
(0)
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Manager

The system integrates very well with its medical record side. It isn't very expensive, so for a...

Mar 2021
||
(0)
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Manager

With the way everything is in the world, I hope that the system stays stable for another year. If...

Mar 2021
||
(0)
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Manager

The reporting in Kareo's system is a little antiquated. The vendor could do better with that. I...

Jan 2021
||
(0)
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Manager

Right now, we don’t have direct communication between Kareo's system and another system that we use,...

Jan 2021
||
(0)
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Manager

I believe Kareo's system has stayed the same in terms of pricing. I don’t think they have raised any...

Jan 2021
||
(0)
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Manager

Recently, Kareo changed some things with the reporting, and we were pretty happy with that. I don’t...

Jan 2021
||
(0)
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Manager

The ease of use with Kareo's system is a little low because the vendor is a little antiquated in how...

Jan 2021
||
(0)
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Manager

Kareo’s support has helped out in times. There have not been a lot of problems. We are able to get...

Jan 2021
||
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