Kareo EHR/PM - Small Practices
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
CEO/President

There are a lot of reports that Kareo's system doesn't do. I have asked about getting reports for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Most things we do in the system are automatic at this point because we have been using it for so...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We chose Kareo's system because we were a Quest Diagnostics customer for labs. When we were looking...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The insurance information doesn't always get sent properly over to the laboratory side for billing...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some reports that I would like to be able to access more easily. There are some reports...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the beginning, we had some training costs, but they were very well spelled out and documented for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is very good with support. We have had glitches that have been worked out.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When we purchased the product, we got the managed billing and the EMR, so we were getting everything...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The support people are really good. When I call them, they can usually fix my problem right then and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Kareo is not part of our long-term plans because Kareo can't fix our issue. The interoperability is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The vendor charged me for things that I didn't want and things that weren’t in the agreement, so I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

In terms of the product's functionality, prior authorizations are a big thing that I struggle with....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Kareo provided some additional functionalities or improvements, but they wanted to charge me for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The functionalities with the patient interface and filling out forms became an issue during the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like Kareo to continue improving the continuity between the practice management solution and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Kareo's support people are very helpful and proactive.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Kareo's product is a great starter for an online system if an organization doesn't currently have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Kareo's product is generic, and sometimes those generic things don't work for every type of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only people we deal with at Kareo are their tech support people.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are areas in Kareo's product that I would like to improve, but unfortunately, I don't have a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We do our scheduling on a different product because Kareo's system does not allow us to see a full...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kareo changed their pricing structure, but that really didn't affect us enough to cause me to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kareo could be better with executive involvement because generally when we call in, we get a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kareo is right on the ball in terms of providing the things that we want. The system is easy to use,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have never been charged for any additional things from Kareo. Everything is included. I have paid...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I hate that depending on what hour of the day we call, we might get somebody foreign. It is hard to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

A few years ago, we started researching EMRs for small practices. We were looking for something that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When we do a search for a patient, the patient comes up on the screen as what Kareo calls a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When I pull up a list of upcoming appointments in Kareo’s system, it would be nice if I could click...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When I ask our end users whether they are happy with Kareo's software, whether it works for them,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We can get somebody on the phone from Kareo in a matter of minutes. I am assuming that as with most...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Kareo has worked really well for us; we have had a great conversion. They have a separate onboarding...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We wanted a solution that would allow for patient communication, online billing, and the collection...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I was having nightmares trying to learn how to use the system, but because I had to use it, I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The scheduling is very easy to do in Kareo's system. I bring up the calendar, plug in the patient,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kareo keeps trying to improve each day. We get updates about every two weeks. We just click on the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the beginning, when I didn't know how to use the solution, I kept calling the vendor, and they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are days when we go through a lag and the system goes down, so we aren't able to connect or...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We reach out, and we find out when there is an issue. We never have a really good resolution because...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There really isn't any vendor involvement unless the problem is major. We have a person that we can...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't seem to be able to support Google. They wanted us to use Internet Explorer, which...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, we have had an easier time with this program than other places like us have had. This...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are always unexpected costs when we first start just because we aren't familiar with what is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the system was new, it was obviously more cumbersome, but now that we have gotten used to it,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't really done a lot of training since we got the product. We haven't really needed a lot of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor hasn't reached out to us, but I have reached out to them when I have needed something,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the product is great and very affordable. Our practice is not very complicated, but if it...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The updates that we get for the product seem to be updates that any provider would like to have....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The main thing that we like about the solution is that it documents things on the EHR side. The way...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Kareo's support services have been great. We don't have to pay extra for access to any learning...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kareo's system is a good program but could be a little better. The enrollment department doesn't...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kareo's support is horrible. They need people who speak English. I can't understand a word the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kareo keeps their promises. That doesn't happen in a quick time frame, but they do.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kareo's upgrades are good. The system is easy to use.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend Kareo's system to individual, self-employed providers. It is an excellent program...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are times when the support people don’t know the answer. It seems like I know more than they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As the years have gone on, I have noticed that the system has slowed down. I don’t know whether the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Kareo system is very user friendly. It is logical in its processes. It makes sense. So I am very...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish the Kareo system would implement shortcut keys. If the system has them, I am unaware. For...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At times, I have been on hold for way too long with Kareo support, and cases that have been created...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There is a desktop and a web version of Kareo's system. Administrators use the desktop version to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The price is constantly going up, making things challenging. Our doctor went through hell trying to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

An occupational therapy template is needed to prevent confusion and payment denials.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system is comprehensive and can be difficult to learn as a new user. Training someone is time...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I appreciate the loyalty program and our tech support person. They are really good.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is doing well. The combination of an EHR and PM system together has been super helpful....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to have a little more autonomy with the solution's reminders. I want to have the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I train all of my providers, but I am not a prescriber. My prescribers are always asking me...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t received a ton of training on Kareo's system. Finding things is hard sometimes. Trying to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Itemized statements for certain time frames are kind of tricky because we get a lot of requests from...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like being able to call Kareo if I am having issues. I have had really good experiences with their...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kareo's system was down for a while, and they didn't update anything for one month. The software...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Kareo has their ups and downs. There are some days that they have issues, but they get things fixed...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One frustration I would cite is that in the last year, Kareo seems to have had a lot of downtime and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In general, Kareo's support is okay. They pick things up pretty fast when we call. We did an upgrade...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We need access to a medication administration record, and it would be helpful if Kareo had one. We...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the last year, our satisfaction with Kareo has gone up because we have gotten to know some of the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

At this point, Kareo is part of our long-term plans. I have some colleagues who have been telling me...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I believe that I got my money's worth from Kareo’s training. They provided me the ability to access...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

With the EHR, I thought that the ability to retrieve things like notes and charts from interfaced...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are serious problems. We have daily problems with scheduling. We are unable to post Medicaid...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We added telehealth and didn't need to go to a different vendor. We liked what we saw with Kareo....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There should be a person responsible for the account to advocate for clients. When I reach out,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am happy with the Kareo system and like to use every opportunity to make it even better, if...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I see Kareo's willingness to develop and put energy and effort into improving the product from year...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reliability of the system is a good point. I also appreciate the flexibility of the billing...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I find Kareo’s emails and text reminders to be very useful because it is much easier for patients to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Kareo, we have easily customizable mini websites where patients can go and schedule. We use...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The confirmation doesn’t always work, but we can send blast messages to make sure that everybody is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our existing patients can’t book appointments through the patient portal; if they could, that would...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past few years, we have had issues where Kareo’s system was down or was not available. In the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are satisfied with Kareo. If we have issues, we make things work, but there is no component that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles