Kareo EHR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
There are a lot of reports that Kareo's system doesn't do. I have asked about getting reports for...
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Most things we do in the system are automatic at this point because we have been using it for so...
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We chose Kareo's system because we were a Quest Diagnostics customer for labs. When we were looking...
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The insurance information doesn't always get sent properly over to the laboratory side for billing...
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There are some reports that I would like to be able to access more easily. There are some reports...
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In the beginning, we had some training costs, but they were very well spelled out and documented for...
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The vendor is very good with support. We have had glitches that have been worked out.
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When we purchased the product, we got the managed billing and the EMR, so we were getting everything...
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The support people are really good. When I call them, they can usually fix my problem right then and...
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Kareo is not part of our long-term plans because Kareo can't fix our issue. The interoperability is...
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The vendor charged me for things that I didn't want and things that weren’t in the agreement, so I...
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In terms of the product's functionality, prior authorizations are a big thing that I struggle with....
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Kareo provided some additional functionalities or improvements, but they wanted to charge me for...
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The functionalities with the patient interface and filling out forms became an issue during the...
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I would like Kareo to continue improving the continuity between the practice management solution and...
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Kareo's support people are very helpful and proactive.
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Kareo's product is a great starter for an online system if an organization doesn't currently have...
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Kareo's product is generic, and sometimes those generic things don't work for every type of...
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The only people we deal with at Kareo are their tech support people.
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There are areas in Kareo's product that I would like to improve, but unfortunately, I don't have a...
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We do our scheduling on a different product because Kareo's system does not allow us to see a full...
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Kareo changed their pricing structure, but that really didn't affect us enough to cause me to...
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Kareo could be better with executive involvement because generally when we call in, we get a...
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Kareo is right on the ball in terms of providing the things that we want. The system is easy to use,...
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I have never been charged for any additional things from Kareo. Everything is included. I have paid...
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I hate that depending on what hour of the day we call, we might get somebody foreign. It is hard to...
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A few years ago, we started researching EMRs for small practices. We were looking for something that...
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When we do a search for a patient, the patient comes up on the screen as what Kareo calls a...
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When I pull up a list of upcoming appointments in Kareo’s system, it would be nice if I could click...
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When I ask our end users whether they are happy with Kareo's software, whether it works for them,...
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We can get somebody on the phone from Kareo in a matter of minutes. I am assuming that as with most...
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Kareo has worked really well for us; we have had a great conversion. They have a separate onboarding...
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We wanted a solution that would allow for patient communication, online billing, and the collection...
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I was having nightmares trying to learn how to use the system, but because I had to use it, I...
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The scheduling is very easy to do in Kareo's system. I bring up the calendar, plug in the patient,...
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Kareo keeps trying to improve each day. We get updates about every two weeks. We just click on the...
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In the beginning, when I didn't know how to use the solution, I kept calling the vendor, and they...
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There are days when we go through a lag and the system goes down, so we aren't able to connect or...
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We reach out, and we find out when there is an issue. We never have a really good resolution because...
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There really isn't any vendor involvement unless the problem is major. We have a person that we can...
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The vendor doesn't seem to be able to support Google. They wanted us to use Internet Explorer, which...
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Overall, we have had an easier time with this program than other places like us have had. This...
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There are always unexpected costs when we first start just because we aren't familiar with what is...
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When the system was new, it was obviously more cumbersome, but now that we have gotten used to it,...
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We haven't really done a lot of training since we got the product. We haven't really needed a lot of...
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The vendor hasn't reached out to us, but I have reached out to them when I have needed something,...
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Overall, the product is great and very affordable. Our practice is not very complicated, but if it...
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The updates that we get for the product seem to be updates that any provider would like to have....
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The main thing that we like about the solution is that it documents things on the EHR side. The way...
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Kareo's support services have been great. We don't have to pay extra for access to any learning...
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Kareo's system is a good program but could be a little better. The enrollment department doesn't...
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Kareo's support is horrible. They need people who speak English. I can't understand a word the...
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Kareo keeps their promises. That doesn't happen in a quick time frame, but they do.
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Kareo's upgrades are good. The system is easy to use.
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I would recommend Kareo's system to individual, self-employed providers. It is an excellent program...
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There are times when the support people don’t know the answer. It seems like I know more than they...
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As the years have gone on, I have noticed that the system has slowed down. I don’t know whether the...
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The Kareo system is very user friendly. It is logical in its processes. It makes sense. So I am very...
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I wish the Kareo system would implement shortcut keys. If the system has them, I am unaware. For...
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At times, I have been on hold for way too long with Kareo support, and cases that have been created...
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There is a desktop and a web version of Kareo's system. Administrators use the desktop version to...
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The price is constantly going up, making things challenging. Our doctor went through hell trying to...
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An occupational therapy template is needed to prevent confusion and payment denials.
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The system is comprehensive and can be difficult to learn as a new user. Training someone is time...
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I appreciate the loyalty program and our tech support person. They are really good.
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The solution is doing well. The combination of an EHR and PM system together has been super helpful....
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I would like to have a little more autonomy with the solution's reminders. I want to have the...
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I train all of my providers, but I am not a prescriber. My prescribers are always asking me...
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We haven’t received a ton of training on Kareo's system. Finding things is hard sometimes. Trying to...
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Itemized statements for certain time frames are kind of tricky because we get a lot of requests from...
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I like being able to call Kareo if I am having issues. I have had really good experiences with their...
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Kareo's system was down for a while, and they didn't update anything for one month. The software...
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Kareo has their ups and downs. There are some days that they have issues, but they get things fixed...
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One frustration I would cite is that in the last year, Kareo seems to have had a lot of downtime and...
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In general, Kareo's support is okay. They pick things up pretty fast when we call. We did an upgrade...
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We need access to a medication administration record, and it would be helpful if Kareo had one. We...
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In the last year, our satisfaction with Kareo has gone up because we have gotten to know some of the...
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At this point, Kareo is part of our long-term plans. I have some colleagues who have been telling me...
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I believe that I got my money's worth from Kareo’s training. They provided me the ability to access...
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With the EHR, I thought that the ability to retrieve things like notes and charts from interfaced...
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There are serious problems. We have daily problems with scheduling. We are unable to post Medicaid...
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We added telehealth and didn't need to go to a different vendor. We liked what we saw with Kareo....
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There should be a person responsible for the account to advocate for clients. When I reach out,...
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I am happy with the Kareo system and like to use every opportunity to make it even better, if...
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I see Kareo's willingness to develop and put energy and effort into improving the product from year...
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The reliability of the system is a good point. I also appreciate the flexibility of the billing...
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I find Kareo’s emails and text reminders to be very useful because it is much easier for patients to...
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With Kareo, we have easily customizable mini websites where patients can go and schedule. We use...
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The confirmation doesn’t always work, but we can send blast messages to make sure that everybody is...
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Our existing patients can’t book appointments through the patient portal; if they could, that would...
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In the past few years, we have had issues where Kareo’s system was down or was not available. In the...
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We are satisfied with Kareo. If we have issues, we make things work, but there is no component that...
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