Cybersecurity Is Critical in Today's Environment
Kareo EHR/PM - Small Practices
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
One frustration I would cite is that in the last year, Kareo seems to have had a lot of downtime and...
Login or Create an Account to see details.
Director
In general, Kareo's support is okay. They pick things up pretty fast when we call. We did an upgrade...
Login or Create an Account to see details.
Director
We need access to a medication administration record, and it would be helpful if Kareo had one. We...
Login or Create an Account to see details.
Director
In the last year, our satisfaction with Kareo has gone up because we have gotten to know some of the...
Login or Create an Account to see details.
CEO/President
At this point, Kareo is part of our long-term plans. I have some colleagues who have been telling me...
Login or Create an Account to see details.
CEO/President
I believe that I got my money's worth from Kareo’s training. They provided me the ability to access...
Login or Create an Account to see details.
CEO/President
With the EHR, I thought that the ability to retrieve things like notes and charts from interfaced...
Login or Create an Account to see details.
Manager
There are serious problems. We have daily problems with scheduling. We are unable to post Medicaid...
Login or Create an Account to see details.
Manager
We added telehealth and didn't need to go to a different vendor. We liked what we saw with Kareo....
Login or Create an Account to see details.
Manager
There should be a person responsible for the account to advocate for clients. When I reach out,...
Login or Create an Account to see details.
Manager
I am happy with the Kareo system and like to use every opportunity to make it even better, if...
Login or Create an Account to see details.
Manager
I see Kareo's willingness to develop and put energy and effort into improving the product from year...
Login or Create an Account to see details.
Manager
The reliability of the system is a good point. I also appreciate the flexibility of the billing...
Login or Create an Account to see details.
Manager
I find Kareo’s emails and text reminders to be very useful because it is much easier for patients to...
Login or Create an Account to see details.
Manager
With Kareo, we have easily customizable mini websites where patients can go and schedule. We use...
Login or Create an Account to see details.
Manager
The confirmation doesn’t always work, but we can send blast messages to make sure that everybody is...
Login or Create an Account to see details.
Manager
Our existing patients can’t book appointments through the patient portal; if they could, that would...
Login or Create an Account to see details.
Manager
In the past few years, we have had issues where Kareo’s system was down or was not available. In the...
Login or Create an Account to see details.
Manager
We are satisfied with Kareo. If we have issues, we make things work, but there is no component that...
Login or Create an Account to see details.
CEO/President
I hope that we can stay with the solution because changing EMRs is a very painful process. I think...
Login or Create an Account to see details.
CEO/President
In hindsight, I should have looked more at some other vendors before buying Kareo's solution. I...
Login or Create an Account to see details.
CEO/President
Kareo does a pretty good job of keeping their promises. That is hard because the vendor is supposed...
Login or Create an Account to see details.
CEO/President
Kareo had a multimonth onboarding experience. I like that their training is all online through...
Login or Create an Account to see details.
CEO/President
A lot of Kareo's features are half-baked, and the solution's functionality doesn't work perfectly. A...
Login or Create an Account to see details.
CEO/President
The product is very user friendly. We have people of all different ages and technical abilities...
Login or Create an Account to see details.
CEO/President
Kareo's support people are easy to get ahold of. Most of the time, they can give me an answer right...
Login or Create an Account to see details.
CEO/President
The solution's billing functionality needs some modernization. I don't know whether the vendor is...
Login or Create an Account to see details.
CEO/President
One of the things that I like about Kareo is that they have an advisory board. I know that not...
Login or Create an Account to see details.
Manager
For the price point, Kareo's EHR is an excellent program. I also work with other systems that have...
Login or Create an Account to see details.
Manager
Kareo has pretty much solved any problem that we have had so far. They have taken the lead with...
Login or Create an Account to see details.
Manager
The system works well most of the time, but sometimes the EHR stops working or quits. It used to...
Login or Create an Account to see details.
Manager
One area Kareo is still slow in is submitting the CDC report, and it has been that way for years....
Login or Create an Account to see details.
Manager
If I need support over the phone, Kareo answers me immediately, but the time to resolve the issue...
Login or Create an Account to see details.
Manager
The solution is really user friendly and easy to use. It doesn’t take a lot of time to understand...
Login or Create an Account to see details.
Manager
The main gap with Kareo is ongoing training. When they do an upgrade, I don’t receive any offers of...
Login or Create an Account to see details.
Manager
Sometimes we need to pay for new features in Kareo's system, but other than that, they don’t charge...
Login or Create an Account to see details.
Director
Our organization has used Kareo's system for several years. I would recommend it. Kareo's system...
Login or Create an Account to see details.
Director
There are a few things that we may have specifically asked for or needed from Kareo that could still...
Login or Create an Account to see details.
Director
I can always speak with a real person from Kareo when I have a question, and people are able to walk...
Login or Create an Account to see details.
CEO/President
I wouldn't buy the system again. There are so many weaknesses in the program. I can bypass a lot of...
Login or Create an Account to see details.
CEO/President
Kareo needs to simplify things. There are multiple areas where we can get to the same place from two...
Login or Create an Account to see details.
CEO/President
Kareo has what they call a recall system, but it isn't actually a recall system. Let’s say a patient...
Login or Create an Account to see details.
Manager
Kareo lets me know when there are updates, but I have never been personally contacted. Kareo's level...
Login or Create an Account to see details.
Manager
We have recommended Kareo's system to several people. We tell others that it seems to work best for...
Login or Create an Account to see details.
CEO/President
Kareo is very dismissive. They say they are going to help and will have an issue fixed by a certain...
Login or Create an Account to see details.
CEO/President
Kareo has a lot of little platforms. They have a billing platform, a clinical platform, a patient...
Login or Create an Account to see details.
CEO/President
Kareo’s training is basically watching a video. If our issue isn’t included in their video, then we...
Login or Create an Account to see details.
CEO/President
We were starting to use Kareo’s telehealth system before COVID-19, but it was very cumbersome. I...
Login or Create an Account to see details.
CEO/President
Kareo has upgraded some of the capabilities for enhancing an organization's online presence and...
Login or Create an Account to see details.
CEO/President
The system has the basics, but some capabilities are missing. Portal messages don’t enter the...
Login or Create an Account to see details.
Manager
I would buy Kareo's system again. I like it. We have talked to a couple of other places looking into...
Login or Create an Account to see details.
Manager
I struggled with the vendor's training. In the training videos, the trainers talked way too fast,...
Login or Create an Account to see details.
Manager
I struggle with the insurance part of Kareo's system. That could just be because I don't have a good...
Login or Create an Account to see details.
Manager
If the Kareo system is working properly, it is fine. Typically, for a week after updates are done,...
Login or Create an Account to see details.
Manager
I can reach out to someone at Kareo for help with problems, and they will try to escalate our...
Login or Create an Account to see details.
Manager
Kareo provided training, and they did pretty well. We had the option to read the trainings or take...
Login or Create an Account to see details.
Manager
Something important to me is that Kareo’s system works consistently. Software breaks sometimes, and...
Login or Create an Account to see details.
Manager
I would like to understand the support people I am talking to. There is a language barrier, and...
Login or Create an Account to see details.
Manager
We are not happy with Kareo's system, and that is why we are switching to a different billing...
Login or Create an Account to see details.
Manager
Some representatives from Kareo are good at support, and they are patient. They give me step-by-step...
Login or Create an Account to see details.
Manager
The one good thing with Kareo is that it is easy to post payments, and they respond right away to my...
Login or Create an Account to see details.
Manager
We are paying Kareo more than what we will pay for a new billing system.
Login or Create an Account to see details.
Manager
The solution is pretty straightforward, and it is easy to find things. I taught myself how to do...
Login or Create an Account to see details.
Manager
The integration with our credit card processing is lacking a little. I would like additional reports...
Login or Create an Account to see details.
Manager
The vendor just did an upgrade recently, and then the whole system crashed. The upgrade changed some...
Login or Create an Account to see details.
Physician
We use the Kareo system for patient notes, electronic prescriptions, scheduling, and messaging. The...
Login or Create an Account to see details.
Physician
Upgrades can be very inconvenient. I don't know when they are going to happen. Providers come into...
Login or Create an Account to see details.
Physician
I haven’t worked with the support people that much, but when I have reached out, they have been...
Login or Create an Account to see details.
Manager
I love the scheduling and billing features. The system is fairly easy to use when scheduling and...
Login or Create an Account to see details.
Manager
One thing that I wish we could change is that we can’t attach records when insurance companies ask...
Login or Create an Account to see details.
Manager
I have used the vendor’s support plenty of times, and the support people have helped me...
Login or Create an Account to see details.
Manager
I wish Kareo wouldn't charge for everything. There are a lot of services that I don't use because...
Login or Create an Account to see details.
Manager
Kareo's support people are very quick to respond. Whenever I have had to call them, they have...
Login or Create an Account to see details.
Manager
I had some problems in the past with payments not posting, and then I had trouble getting to...
Login or Create an Account to see details.
Physician
Our billing and financial people tell me that the product doesn't cost much. We have gotten a lot...
Login or Create an Account to see details.
Physician
It would be nice to be able to order imaging and diagnostic studies in the system. We would like the...
Login or Create an Account to see details.
Physician
We get our money's worth for this system. The system is very efficient, and it provides good...
Login or Create an Account to see details.
Manager
The vendor's support has declined. Their customer service was better when we first started with...
Login or Create an Account to see details.
Manager
The system needs a way to print and make statements better than it does now. Our only other option...
Login or Create an Account to see details.
Physician
Sometimes, Kareo's EHR has problems with not being quick in terms of dropping, so we have to restart...
Login or Create an Account to see details.
Physician
All in all, I have been very happy with Kareo's system. The general progress notes have been fine,...
Login or Create an Account to see details.
Physician
We have an issue with Kareo's system that is probably an issue across the board with medical...
Login or Create an Account to see details.
Physician
Kareo does pretty good training, but I have not needed training. Kareo has self-training modules...
Login or Create an Account to see details.
Physician
Kareo's medication system has one very important issue. Kareo needs to revamp that system. For...
Login or Create an Account to see details.
Manager
I have never used software like this before, so I don’t necessarily have anything to compare it to,...
Login or Create an Account to see details.
Manager
To my knowledge, there hasn’t been any ongoing training, but the software seems to be working well...
Login or Create an Account to see details.
Manager
Kareo's platform is a very user-friendly portal and has definitely made my life easier in terms of...
Login or Create an Account to see details.
Manager
The usability of the platform could be improved if we had more videos that walked us through how to...
Login or Create an Account to see details.
Manager
As far as the vendor's training goes, we will get a little blurb about what to do that will explain...
Login or Create an Account to see details.
Manager
We do a lot of reporting and statistics. It would be nice if we had more options to change some of...
Login or Create an Account to see details.
Manager
Our provider-service representative is really good. They are always attentive, and they help us out....
Login or Create an Account to see details.
Manager
The solution itself is easy to use and simple to understand. There aren't a lot of things that we...
Login or Create an Account to see details.
Manager
I would like to be able to customize our billing statements to the way that they would look if we...
Login or Create an Account to see details.
CEO/President
Kareo's system is easy to use. Their PT platform is good and supports our integration goals very...
Login or Create an Account to see details.
CEO/President
Kareo's reporting system is terrible. Sometimes I need very specific reports, but I can't get them,...
Login or Create an Account to see details.
Manager
Anytime that I have had a customer service question, someone from Kareo has gotten back to me. Their...
Login or Create an Account to see details.
Manager
On a daily basis, I have very few problems with the system. It is very easy to use. I don't have to...
Login or Create an Account to see details.
Manager
I have a lot of patients who call us once we do our billing statements for the month because their...
Login or Create an Account to see details.
Manager
I had another organization ask me about this solution, but I told them that they would need to call...
Login or Create an Account to see details.
Manager
Kareo's system is down half the time and not operational. It is down way too often, and that affects...
Login or Create an Account to see details.
Manager
Kareo makes changes that aren’t applicable to my specialty. They have made the system worse for me....
Login or Create an Account to see details.
Manager
Kareo is supporting us poorly through implementations. When I reach out to Kareo, they can’t resolve...
Login or Create an Account to see details.
Manager
Kareo's solution is pretty great as a scheduling and billing platform. We like it a lot, and we...
Login or Create an Account to see details.
Manager
I have only spoken with the vendor once. We don’t really have much interaction with Kareo. I have...
Login or Create an Account to see details.
Manager
The ongoing training is poor. We have tried to get in touch with Kareo about a recent issue, and I...
Login or Create an Account to see details.
Analyst/Coordinator
We have very little downtime in Kareo’s system. There aren't many glitches. I found out where I...
Login or Create an Account to see details.
Analyst/Coordinator
Kareo continues to try to make improvements to the system, especially with the online application....
Login or Create an Account to see details.
Analyst/Coordinator
Kareo can do support tickets online. I don't have to call; I can just send the ticket through...
Login or Create an Account to see details.
Analyst/Coordinator
We have seen ads for Kareo's telehealth platform. I spent a lot of time researching and trying to...
Login or Create an Account to see details.
Analyst/Coordinator
We have come across a couple of compatibility issues between Kareo's system and another system we...
Login or Create an Account to see details.
Analyst/Coordinator
I can navigate upgrades for Kareo's system well; the updates aren't too drastic. Some changes have...
Login or Create an Account to see details.
Analyst/Coordinator
Kareo's training was absolutely great. The whole training system was really well done; I was...
Login or Create an Account to see details.
Manager
We have always used Kareo’s app-based platform on PCs. We just changed our computer system over to...
Login or Create an Account to see details.
Manager
On the Kareo app, there is a page where we are able to see all the appointments, both upcoming and...
Login or Create an Account to see details.
Manager
We have had to pay for a third-party cross-platform solution to be installed on our computers so...
Login or Create an Account to see details.
Director
The quality of Kareo’s support all depends on who we get out of India. Some people just want to get...
Login or Create an Account to see details.
Director
Kareo’s service is very proactive. They added a telehealth platform and things like that. Their...
Login or Create an Account to see details.
Director
I have been pleased with Kareo like there is no tomorrow. I was unhappy with my previous vendor, and...
Login or Create an Account to see details.
Director
Kareo’s price is one of the biggest benefits. Unlike some of their competitors, there are not...
Login or Create an Account to see details.
Director
The fact that patients can input all their demographic and insurance data online before a visit...
Login or Create an Account to see details.
Director
On the dashboard, I wish Kareo would make the tentative appointments big and red because we don’t...
Login or Create an Account to see details.
Director
I would like Kareo to focus on the platform’s ease of use. I shouldn’t have to choose whether an...
Login or Create an Account to see details.
Director
Kareo is a steep learning curve, and a lot of doctors fail. I did really well because I dedicated...
Login or Create an Account to see details.
Physician
Kareo has very poor customer support. I have a case that has been pending for several months, and...
Login or Create an Account to see details.
Physician
There have been a lot of instances lately when we have created notes and the solution has lagged....
Login or Create an Account to see details.
Physician
We have several claims that need to be submitted for us to be paid. That is being delayed because...
Login or Create an Account to see details.
Physician
We requested telehealth functionality when the pandemic started. The vendor made us wait. They...
Login or Create an Account to see details.
Analyst/Coordinator
We don't feel that Kareo's support staff totally knows their product. Kareo isn't helpful with...
Login or Create an Account to see details.
Analyst/Coordinator
We use a different vendor's product for our EHR, and we use the Kareo system for billing. We are...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor doesn’t necessarily keep their promises. There was an incident where they were supposed...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor updates the system continually, and those updates don’t seem to hinder us from using the...
Login or Create an Account to see details.
Manager
Kareo is really good with their service and support. Anytime we have an issue with a claim and need...
Login or Create an Account to see details.
Manager
I like that Kareo's system is easy to use. We had a lot of training with the system, but even prior...
Login or Create an Account to see details.
Manager
I like that the system shows the payment velocity on our home screen. The system is very intuitive...
Login or Create an Account to see details.
Director
Honestly, the system is great. I am in the process of trying to convince our sister practice to use...
Login or Create an Account to see details.
Director
We love the practice management side of Kareo's system. The user interface is great. Anytime I need...
Login or Create an Account to see details.
Director
In terms of billing, the system is very simple. We save HIPAA forms as PDFs, then we send the...
Login or Create an Account to see details.
Director
We have had a few minor issues. The system was increasing the fee amount in our fee schedule on...
Login or Create an Account to see details.
Manager
I wish we could edit the immunization records in Kareo's system. Sometimes I put the wrong date, and...
Login or Create an Account to see details.
Manager
We do a lot of our patient scheduling through Outlook, and I don’t see a way to sync our Outlook...
Login or Create an Account to see details.
Manager
I don’t know when Kareo ever upgrades their software. It is really random whenever something comes...
Login or Create an Account to see details.
Manager
We were thinking of switching to another vendor. We were looking at other EMR options because we...
Login or Create an Account to see details.
Manager
Kareo charges us based on the number of people we call. We can add as many people on as we want, but...
Login or Create an Account to see details.
Manager
One of our issues with Kareo's solution is storage space. If we want to upload a lab, some of them...
Login or Create an Account to see details.
Manager
Kareo's solution is a great starter system. Before I bought the system, we didn't have anything that...
Login or Create an Account to see details.
Manager
Kareo has been really good and very honest about not nickel-and-diming. We have a unique way of...
Login or Create an Account to see details.
Manager
We did an initial training with Kareo when we started, but then we have learned the rest by watching...
Login or Create an Account to see details.
Manager
I really like the billing in Kareo's system. Kareo is keeping their technology current and staying...
Login or Create an Account to see details.
Manager
I wish there was more consistency in what we can see in the PM tool versus what we can see in the...
Login or Create an Account to see details.
Manager
The vendor's support people are easy to work with. I use the vendor's chat function and make calls,...
Login or Create an Account to see details.
Manager
Kareo has been working on changing the notes section in the system a little bit on coming up with...
Login or Create an Account to see details.
Nurse
Kareo has an a la carte system. We pay a basic price for the EMR. We don't pay based on what we are...
Login or Create an Account to see details.
Nurse
The system has videos that show the user how to create a form. If a person can create their forms...
Login or Create an Account to see details.
Nurse
There is one feature on the EMR side that I recommend to others to turn off. With the feature,...
Login or Create an Account to see details.
Nurse
One of the best things about Kareo's system is that it automatically updates. Things are always CMS...
Login or Create an Account to see details.
Physician
I am happy with Kareo's system. There is no talk of changing. The system is just intuitive. We can’t...
Login or Create an Account to see details.
Physician
Kareo's system is not as robust as some of the other systems in terms of some of the nonclinical...
Login or Create an Account to see details.
Physician
With COVID-19, Kareo’s staff numbers went down, so as with most phone support, it took a little bit...
Login or Create an Account to see details.
Physician
We can do all the training and support for Kareo online ourselves. We can look at videos or do...
Login or Create an Account to see details.
Physician
The vendor is not trying to sell us additional functionality unless it is worthwhile. I did add a...
Login or Create an Account to see details.
Physician
We have some software that in the future is going to integrate with Kareo's system, and I am looking...
Login or Create an Account to see details.
Manager
Kareo's solution is user friendly. It is well worth the money.
Login or Create an Account to see details.
Manager
Kareo is pretty good, and their price isn’t bad. I can’t complain about them. They deliver new...
Login or Create an Account to see details.
Manager
The system integrates very well with its medical record side. It isn't very expensive, so for a...
Login or Create an Account to see details.
Manager
With the way everything is in the world, I hope that the system stays stable for another year. If...
Login or Create an Account to see details.
Manager
The reporting in Kareo's system is a little antiquated. The vendor could do better with that. I...
Login or Create an Account to see details.
Manager
Right now, we don’t have direct communication between Kareo's system and another system that we use,...
Login or Create an Account to see details.
Manager
I believe Kareo's system has stayed the same in terms of pricing. I don’t think they have raised any...
Login or Create an Account to see details.
Manager
Recently, Kareo changed some things with the reporting, and we were pretty happy with that. I don’t...
Login or Create an Account to see details.
Manager
The ease of use with Kareo's system is a little low because the vendor is a little antiquated in how...
Login or Create an Account to see details.
Manager
Kareo’s support has helped out in times. There have not been a lot of problems. We are able to get...
Login or Create an Account to see details.
Featured Report
Preferences
Related Blogs
Who Is in Control of EHR Satisfaction?
The Small Practice Ambulatory EMR/PM Market Today
Do We Really Need to Build New EHRs?
EHR Usage Studies Should Be Based on Optimized EHRs
Research in the Orthopedics Market