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Kareo EHR/PM - Small Practices
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User Commentary

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Manager

Interfacing and Integration

The product is a little outdated. Kareo needs to catch up with the times. But the product does its...

Nov 2022
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Manager

Functionality and Upgrades

I really like having different features available when I am writing notes because that makes my job...

Nov 2022
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Manager

Interfacing and Integration

I wish I had better integration with the scheduling pieces. Scheduling is a huge piece of our...

Nov 2022
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Manager

ROI / Cost (care and feeding)

Kareo is responsive and gets back to us. The person I have worked with can fix everything that I...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Kareo's software has everything my provider needs. The flow is good, and we can get the reports we...

Oct 2022
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Analyst/Coordinator

Service and Support

The support is a little slow with Kareo. We can get them on the line with no problems, but things...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

My biggest concern with Kareo's system is that there are times we terminate a patient or take away...

Oct 2022
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CEO/President

Implementation and Training

Our implementation of the PM system could have been longer. When we first signed up, the vendor gave...

Oct 2022
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CEO/President

Implementation and Training

We like that Kareo offers live trainings that we can sign up for.

Oct 2022
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CEO/President

Functionality and Upgrades

We can customize a lot of things in the product, such as our documentation and templates. We like...

Oct 2022
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CEO/President

Interfacing and Integration

We would like to see improvement in the system's integration with Google Calendar. Other vendors...

Oct 2022
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CEO/President

Implementation and Training

I can never get anyone from Kareo to walk me through anything with regard to training. I have to use...

Oct 2022
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CEO/President

Functionality and Upgrades

If the referral system worked, it would be great, but 50% of the time, the eFaxes we send through...

Oct 2022
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CEO/President

ROI / Cost (care and feeding)

Whenever Kareo has new things, they want to charge us more to add those things to our package, and I...

Oct 2022
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CEO/President

Service and Support

Kareo is never proactive. We always have to reach out to them. They never reach out to us and say...

Oct 2022
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CEO/President

Relationship

Kareo's system is very user friendly. However, if we have a problem, the vendor won't resolve it....

Oct 2022
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CEO/President

ROI / Cost (care and feeding)

Kareo is pretty good at not charging for every little thing. If we buy a package, then our charge...

Oct 2022
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CEO/President

Functionality and Upgrades

Our most recent upgrade was very bad. Kareo did something with the medication piece. Now, the system...

Oct 2022
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CEO/President

Functionality and Upgrades

All of my staff in our office use a legacy calendar that is more medical-staff friendly than Kareo's...

Oct 2022
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Manager

Implementation and Training

The training from Kareo was lacking. We needed more extensive training, and we even needed specific...

Aug 2022
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Manager

Service and Support

I run into issues with Medicare because Kareo told me one thing while Medicare told me another...

Aug 2022
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Manager

Functionality and Upgrades

The reporting functionality and the ease of getting things into the clearinghouse are pluses in the...

Aug 2022
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Manager

Functionality and Upgrades

One problem that I have with Kareo is that when one of my providers calls me to discuss an issue, we...

Aug 2022
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Physician

Functionality and Upgrades

The system’s patient portal is 90% functional, but I have had some recent issues with clients trying...

Aug 2022
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Physician

Functionality and Upgrades

There are some tweaks that need to happen with Kareo’s products. My biggest issue is probably the...

Aug 2022
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Physician

Functionality and Upgrades

I am unable to discard electronic prescription requests from pharmacies in Kareo's system. In other...

Aug 2022
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Physician

Functionality and Upgrades

Every client in the portal has their name and date of birth in their specific profile, and that...

Aug 2022
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Physician

Implementation and Training

When we implemented Kareo's system, we had some issues signing up with the billing and getting...

Aug 2022
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Physician

ROI / Cost (care and feeding)

If we have more than a certain amount of billing per month, we get charged per extra EOB submitted...

Aug 2022
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Physician

Sales and Contracting

Kareo didn’t explain the billing details to me. They considered me a low-volume physician, and after...

Aug 2022
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Physician

Implementation and Training

During the onboarding with Kareo, the training was just self-study. Other EMRs I have used had...

Aug 2022
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Physician

Functionality and Upgrades

Kareo doesn’t keep all their promises. I thought that Kareo's EHR was a complete product since it...

Aug 2022
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Physician

Service and Support

Kareo’s support is not bad. It is just that sometimes it takes time for them to get back to us. If...

Aug 2022
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CEO/President

Interfacing and Integration

The only fault I have been able to find is that the product doesn’t automatically interact with my...

Aug 2022
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CEO/President

Functionality and Upgrades

It took me a while to wrap my mind around the product and understand the interaction for insurance...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

Kareo would really have to change some things within the EHR for my opinion to change. I could not...

Aug 2022
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CEO/President

Functionality and Upgrades

We really like the EHR setup, but first and foremost, we like that Kareo's system has the...

Aug 2022
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CEO/President

Functionality and Upgrades

Of all the EHRs out there, Kareo’s EHR is probably one of the most well thought out and documented....

Aug 2022
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Physician

Functionality and Upgrades

Kareo has a good suite of programs, but the EHR feels like it is not fully developed to me. I find...

Aug 2022
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Physician

Lessons Learned

I would tell my colleagues that Kareo's EHR is not all that bad. If Kareo worked on the product, it...

Aug 2022
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Physician

Service and Support

I have a problem with Kareo’s ePrescribing software, and I didn’t like their laboratory process....

Aug 2022
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Manager

Functionality and Upgrades

I have had a positive experience with Kareo's system and am very happy overall. The user interface...

Aug 2022
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Manager

Functionality and Upgrades

The system's user interface is not as good as our last system's interface in some ways. There were...

Aug 2022
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Manager

Future Outlook

Navigating the billing interface is a little tedious. We can't log in through a web-based portal,...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Kareo does well with flexibility and cost. We went with Kareo mainly because they offered the option...

Aug 2022
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Physician

Service and Support

The support from Kareo is OK. We get same-day help, but the quality of the help is not always that...

Aug 2022
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Physician

Functionality and Upgrades

The billing portion of Kareo is easy to use and more feature rich than the EMR side. On the EMR side...

Aug 2022
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Physician

Functionality and Upgrades

As far as telehealth works, the Kareo platform is fickle, so we don’t use it. Another phone vendor...

Aug 2022
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Physician

Functionality and Upgrades

I really like the notes platform in Kareo. I can see everything in one place. All of my notes are...

Aug 2022
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Physician

Functionality and Upgrades

I have noticed that different people in my office have different instances of Kareo's system. For...

Aug 2022
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Physician

Functionality and Upgrades

I like the notes portion of the system. I really like the eSave feature so that I don’t lose any...

Aug 2022
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Physician

Functionality and Upgrades

Kareo's system doesn’t communicate externally. The portal lacks internal email and is not great. We...

Aug 2022
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Physician

Implementation and Training

The training was not very good, and there wasn’t enough of it. We took advantage of Kareo...

Aug 2022
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CEO/President

Functionality and Upgrades

There are gaps in the functionality of the Kareo product as it was sold to me. I was expecting more...

Aug 2022
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CEO/President

Implementation and Training

We had a really good onboarding experience with Kareo.

Aug 2022
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CEO/President

Lessons Learned

I would tell someone looking into Kareo's product to go in understanding that no software is...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

We have definitely encountered unexpected costs with Kareo, and there are some add-on costs, but I...

Aug 2022
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CEO/President

Functionality and Upgrades

Kareo has a lot of really good features that they have started, but then for one reason or another,...

Aug 2022
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CEO/President

Relationship

I would love to stick with Kareo long term, but my confidence in them at the moment is a little low.

Aug 2022
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CEO/President

Technology

When we signed on to work with Kareo, they told us they would be building out one of their...

Aug 2022
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CEO/President

Service and Support

Kareo rolled out a feature, but the timing wasn't great for us to turn it on because we had a bunch...

Aug 2022
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CEO/President

Implementation and Training

Kareo’s training is better than a lot of vendors. I really like their online help, and they have...

Aug 2022
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CEO/President

Functionality and Upgrades

The system's ease of use depends on which part of it we are using. Some parts of it are great and...

Aug 2022
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CEO/President

Service and Support

Kareo’s self-service support tools are pretty good, and the vendor makes it seem like we should be...

Aug 2022
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CEO/President

Relationship

I am on some social media groups for Kareo users, so I have heard what other people's frustrations...

Aug 2022
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CEO/President

Relationship

I think Kareo keeps all their promises for the most part. Their customer service is really good. The...

Aug 2022
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CEO/President

Future Outlook

I don’t see my satisfaction with Kareo changing as long as nothing major changes. Maybe they will...

Aug 2022
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CEO/President

Functionality and Upgrades

Kareo’s system is causing some issues for patients who are requesting appointments online. I am not...

Aug 2022
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CEO/President

Interfacing and Integration

I wish that Kareo would somehow fully integrate the desktop platform for billing and the online...

Aug 2022
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CEO/President

Functionality and Upgrades

I like the billing software, but I think that it would be stronger if it were streamlined. I am not...

Aug 2022
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CEO/President

Implementation and Training

Overall, I am satisfied with Kareo. There are always positives and negatives. The vendor does a...

Aug 2022
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CEO/President

Lessons Learned

There are always improvements that could be made to make the product a bit more streamlined. For...

Aug 2022
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CEO/President

Functionality and Upgrades

Things with the scheduling piece are very positive. When I do something on the desktop or online...

Aug 2022
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CEO/President

Service and Support

The big issue I have with Kareo is that I have an assigned customer service person, but they always...

Aug 2022
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CEO/President

Functionality and Upgrades

There is room for making the solution more streamlined and better. It has the bones, but it doesn't...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

I had to pay for another billing service just to figure out the billing in Kareo's system and to...

Aug 2022
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CEO/President

Interfacing and Integration

Kareo has a great integrated system with prescriptions that allows me to do a second verification. I...

Aug 2022
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CEO/President

Implementation and Training

Kareo didn’t help us with any of the implementation.

Aug 2022
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CEO/President

Functionality and Upgrades

I use Kareo's system to schedule people, and the system sends reminders to our patients. I like...

Aug 2022
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CEO/President

Functionality and Upgrades

I don’t use the notes in Kareo's system because the functionality is not user friendly or intuitive....

Aug 2022
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CEO/President

Sales and Contracting

When I signed on with Kareo, the price they told me ended up being more after taxes, so the vendor...

Aug 2022
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CEO/President

Service and Support

Sometimes the functionality breaks down, but the vendor is usually aware of it and on top of it. I...

Aug 2022
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CEO/President

Service and Support

We are finding easier ways to do things in the product. Usually, when we call the support staff,...

Jul 2022
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CEO/President

Relationship

When we first onboarded the product, the vendor assigned someone to us. That was nice. The...

Jul 2022
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CEO/President

Service and Support

I made friends with one of Kareo's salespeople. That person is wonderful, and I have been impressed...

Jul 2022
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CEO/President

Functionality and Upgrades

Kareo's system has glitches, just like any other system. Our clinicians both love and hate EHRs. I...

Jul 2022
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CEO/President

Sales and Contracting

Kareo's solution doesn't run on Apple systems. We didn't know that when we first got the system, and...

Jul 2022
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CEO/President

Functionality and Upgrades

Kareo really emphasizes that their customers can use customized note templates. I wouldn't call...

Jul 2022
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CEO/President

Implementation and Training

During our implementation, Kareo had some issues. The vendor's reading comprehension skills aren't...

Jul 2022
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CEO/President

Relationship

We have been through a lot of customer-success coaches. Kareo just gives us lip service about that....

Jul 2022
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CEO/President

Technology

The system is ugly and nasty. It is an old Microsoft interface that is incredibly clunky. However,...

Jul 2022
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CEO/President

Functionality and Upgrades

It is really easy for us to train new staff members on the system. The solution is definitely made...

Jul 2022
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CEO/President

Relationship

At one point, Kareo's executives were involved with an issue that we had. They were included on our...

Jul 2022
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CEO/President

Lessons Learned

I would tell others who are looking at Kareo's system to do their homework. I would recommend...

Jul 2022
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CEO/President

Service and Support

I came across a Kareo group on Facebook that has been extremely helpful. That group has helped to...

Jul 2022
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CEO/President

Functionality and Upgrades

I use Kareo's mobile app, but I can only use it to look at my calendar. We are supposed to be able...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

Kareo's system is extremely expensive compared to their competitors' systems. We had to use a...

Jul 2022
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CEO/President

Functionality and Upgrades

Kareo has an online reputation management piece that goes with their patient engagement module. I...

Jul 2022
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CEO/President

Interfacing and Integration

Kareo's patient portal has some trouble with third-party integrations. It can be incredibly glitchy.

Jul 2022
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CEO/President

Service and Support

I have conflicted feelings about Kareo. They have an excellent platform, but their customer service...

Jul 2022
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CEO/President

Functionality and Upgrades

When patients request appointments through the system, they have to spell their names exactly the...

Jul 2022
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CEO/President

Relationship

The vendor didn’t exactly promise that everything was going to be perfectly easy. They did say they...

Jul 2022
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CEO/President

Implementation and Training

During training, there were times when the vendor helped a lot, but there were other times when they...

Jul 2022
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CEO/President

Functionality and Upgrades

On the billing side, there are a lot of clicks involved just to approve something and try to send...

Jul 2022
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CEO/President

Interfacing and Integration

The product helps us to accurately document patient care and send prescriptions in a timely fashion....

Jul 2022
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CEO/President

Technology

The vendor said that we would be able to use the system to generate a claim. The system has some...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

The prices for the platform are very reasonable compared with the prices for other platforms. We...

Jul 2022
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CEO/President

Functionality and Upgrades

Most of the platform is pretty user friendly. The platform is decent, and we don’t hate it overall.

Jul 2022
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CEO/President

Other Observations & Comments

I have seen the vendor promoting some new updates coming, and soon there will be an informational...

Jul 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

When we were looking at platforms, we needed as inclusive a platform as possible on a budget. We...

Jul 2022
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CEO/President

Sales and Contracting

The platform was supposed to be integrated very well with paperless things, and we found that doing...

Jul 2022
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CEO/President

Sales and Contracting

Our main issue with the system is that the vendor misrepresented the product when they sold it to...

Jul 2022
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CEO/President

Functionality and Upgrades

I have to use a computer to refill patients' orders. I can't just use my phone. The system's phone...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

Kareo's system is the first EMR that we have used, so we have nothing to compare it to. The system...

Jul 2022
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CEO/President

Technology

I have started to hear some people say that Kareo's system might not be good for a larger practice....

Jul 2022
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CEO/President

Implementation and Training

Kareo was very proactive in anticipating our needs when they were selling the system, closing the...

Jul 2022
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Manager

Functionality and Upgrades

Kareo has done constant updates, but the technology and reports have not really improved. I haven't...

Jul 2022
||
(0)
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 or  to see details.

Manager

Service and Support

I call the support people when the reports aren't working. I have used the phone support and have...

Jul 2022
||
(0)
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Manager

Relationship

We get tossed around more often than we get a consistent person to talk to. Usually, the vendor’s...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

The reports are pretty good for the product’s intended use. There are some things that I would like...

Jul 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

When patients ask me for a detailed statement and have been here a handful of times over the years,...

Jul 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The reports from Kareo's system are always accurate. We don't have a lot of system glitches.

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

Kareo has a wonderful enrollment option, but it often just peters out. There is no follow-up with...

Jul 2022
||
(0)
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 or  to see details.

Manager

Service and Support

It is sometimes hard to get through to the vendor. I think they try to keep their promises, but we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Win/Loss - Why they were selected (by current clients)

We were looking for an EHR that was easy to use and would capture patient engagement in terms of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Nurses or medical assistants can’t propose medication orders in Kareo's system, and because those...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

I have had a really hard time finding the webinars that Kareo offers. I am a little worried that...

Jul 2022
||
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

My impression is that Kareo is very proprietary about their information, so sometimes it takes a...

Jul 2022
||
(0)
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 or  to see details.

CEO/President

Implementation and Training

The Kareo coach that worked with me was great, so that was really wonderful. I would love things...

Jul 2022
||
(0)
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 or  to see details.

Manager

Implementation and Training

Training is offered, but it isn't the best. It is very generic and isn't specific to me, my needs,...

Jul 2022
||
(0)
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 or  to see details.

Manager

Interfacing and Integration

Our tracking abilities in Kareo's system aren’t thorough because we are not allowed to track each...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use is not the best. Everything is functional, but it sometimes takes four or five...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The payment application is tedious to work with because if a payment isn't electronic and isn't...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

An issue with Kareo EHR/PM is that when we are in the chart, in order to look at past notes, we must...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There are several areas where there are deficits in Kareo EHR/PM, particularly around the...

Jul 2022
||
(0)
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 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Kareo is up front with what we pay, and all the charges are as Kareo said they would be. We pay a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Kareo's customer service is terrible. Kareo's support people are straight up not educated on what we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

Kareo’s training was decent when we watched it. We rushed through it, but the vendor has Kareo...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I like Kareo EHR/PM, and it is not terribly difficult to utilize when there are no issues with it....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

I never get communication when Kareo's systems are down. We had a significant period of downtime...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

When I first signed up with Kareo, the vendor told me that their system would be able to provide...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I like that the documentation and notes are easy to do and easily accessible. It is great to have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

I have been unhappy with the EHR. Many times, the server is down, and it seems to be always on the...

Jul 2022
||
(0)
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 or  to see details.

Physician

Implementation and Training

I get a lot of emails with opportunities, and I have access to all of the training videos.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I wish the EHR was more user friendly. When I see a patient, the system requires me to have multiple...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

When my server is down and I have no idea, I have to call Kareo, and their call volume is high. So...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I haven't had anyone reach out to me except for the initial sales. I would like to be able to talk...

Jul 2022
||
(0)
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 or  to see details.

Physician

Functionality and Upgrades

For charting, I would like Kareo to add more options for screening tools. I want to have the ability...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I like that I can pick and choose the portions that I want in the note. If I want to add a review of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

There were additional costs that I didn't expect, so I didn't use the things that had additional...

Jul 2022
||
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We signed up for text messaging statements to patients, and a lot of patients are not receiving...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kareo's product is at a very good price point. The system's biggest strength is all the electronic...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

The cost of the product is fine. It has been a while since I have compared costs because I have been...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system is really easy to use. Adding people to the account is easy. Overall, the system is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kareo's product has a lot of shortcuts with the keyboard. I like that because it is pretty quick and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

If a parent is registering a minor, the parent will use their own email address. I ran into an issue...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

I like Kareo University, but when I am onboarding new people, there should be an option for them to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There are a lot of reports that Kareo's system doesn't do. I have asked about getting reports for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Most things we do in the system are automatic at this point because we have been using it for so...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We chose Kareo's system because we were a Quest Diagnostics customer for labs. When we were looking...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The insurance information doesn't always get sent properly over to the laboratory side for billing...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are some reports that I would like to be able to access more easily. There are some reports...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

In the beginning, we had some training costs, but they were very well spelled out and documented for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor is very good with support. We have had glitches that have been worked out.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

When we purchased the product, we got the managed billing and the EMR, so we were getting everything...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The support people are really good. When I call them, they can usually fix my problem right then and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

Kareo is not part of our long-term plans because Kareo can't fix our issue. The interoperability is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

The vendor charged me for things that I didn't want and things that weren’t in the agreement, so I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

In terms of the product's functionality, prior authorizations are a big thing that I struggle with....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Kareo provided some additional functionalities or improvements, but they wanted to charge me for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

The functionalities with the patient interface and filling out forms became an issue during the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I would like Kareo to continue improving the continuity between the practice management solution and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Kareo's support people are very helpful and proactive.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Kareo's product is a great starter for an online system if an organization doesn't currently have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Kareo's product is generic, and sometimes those generic things don't work for every type of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The only people we deal with at Kareo are their tech support people.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are areas in Kareo's product that I would like to improve, but unfortunately, I don't have a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We do our scheduling on a different product because Kareo's system does not allow us to see a full...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Kareo changed their pricing structure, but that really didn't affect us enough to cause me to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Kareo could be better with executive involvement because generally when we call in, we get a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kareo is right on the ball in terms of providing the things that we want. The system is easy to use,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I have never been charged for any additional things from Kareo. Everything is included. I have paid...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I hate that depending on what hour of the day we call, we might get somebody foreign. It is hard to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Win/Loss - Why they were selected (by current clients)

A few years ago, we started researching EMRs for small practices. We were looking for something that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

When we do a search for a patient, the patient comes up on the screen as what Kareo calls a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

When I pull up a list of upcoming appointments in Kareo’s system, it would be nice if I could click...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

When I ask our end users whether they are happy with Kareo's software, whether it works for them,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

We can get somebody on the phone from Kareo in a matter of minutes. I am assuming that as with most...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

Kareo has worked really well for us; we have had a great conversion. They have a separate onboarding...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Win/Loss - Why they were selected (by current clients)

We wanted a solution that would allow for patient communication, online billing, and the collection...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I was having nightmares trying to learn how to use the system, but because I had to use it, I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The scheduling is very easy to do in Kareo's system. I bring up the calendar, plug in the patient,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Kareo keeps trying to improve each day. We get updates about every two weeks. We just click on the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

In the beginning, when I didn't know how to use the solution, I kept calling the vendor, and they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There are days when we go through a lag and the system goes down, so we aren't able to connect or...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We reach out, and we find out when there is an issue. We never have a really good resolution because...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There really isn't any vendor involvement unless the problem is major. We have a person that we can...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor doesn't seem to be able to support Google. They wanted us to use Internet Explorer, which...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, we have had an easier time with this program than other places like us have had. This...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There are always unexpected costs when we first start just because we aren't familiar with what is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

When the system was new, it was obviously more cumbersome, but now that we have gotten used to it,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We haven't really done a lot of training since we got the product. We haven't really needed a lot of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor hasn't reached out to us, but I have reached out to them when I have needed something,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, the product is great and very affordable. Our practice is not very complicated, but if it...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The updates that we get for the product seem to be updates that any provider would like to have....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The main thing that we like about the solution is that it documents things on the EHR side. The way...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

Kareo's support services have been great. We don't have to pay extra for access to any learning...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Kareo's system is a good program but could be a little better. The enrollment department doesn't...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Kareo's support is horrible. They need people who speak English. I can't understand a word the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Kareo keeps their promises. That doesn't happen in a quick time frame, but they do.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Kareo's upgrades are good. The system is easy to use.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would recommend Kareo's system to individual, self-employed providers. It is an excellent program...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There are times when the support people don’t know the answer. It seems like I know more than they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

As the years have gone on, I have noticed that the system has slowed down. I don’t know whether the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Kareo system is very user friendly. It is logical in its processes. It makes sense. So I am very...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wish the Kareo system would implement shortcut keys. If the system has them, I am unaware. For...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

At times, I have been on hold for way too long with Kareo support, and cases that have been created...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

There is a desktop and a web version of Kareo's system. Administrators use the desktop version to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

The price is constantly going up, making things challenging. Our doctor went through hell trying to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

An occupational therapy template is needed to prevent confusion and payment denials.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The system is comprehensive and can be difficult to learn as a new user. Training someone is time...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

I appreciate the loyalty program and our tech support person. They are really good.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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