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Kareo EHR/PM - Small Practices Comments
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Commentary Summary
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User Commentary
Manager
The reporting in Kareo's system is a little antiquated. The vendor could do better with that. I...
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Manager
Right now, we don’t have direct communication between Kareo's system and another system that we use,...
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Manager
I believe Kareo's system has stayed the same in terms of pricing. I don’t think they have raised any...
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Manager
Recently, Kareo changed some things with the reporting, and we were pretty happy with that. I don’t...
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Manager
The ease of use with Kareo's system is a little low because the vendor is a little antiquated in how...
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Manager
Kareo’s support has helped out in times. There have not been a lot of problems. We are able to get...
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Physician
We only use the billing aspect of the system. The scheduling piece was awful and didn’t integrate...
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Physician
Kareo's system is very stable. We only use the revenue cycle side of the system, and revenue cycle...
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Physician
Although I really like the reports I can get from Kareo's system, I would love to see some deeper...
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Analyst/Coordinator
Kareo avoids nickel-and-diming. They have charged the same fee since the beginning. In all these...
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Analyst/Coordinator
In the initial setup of any program, clients have to enter a lot of information. That takes some...
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Analyst/Coordinator
I don't use a lot of the new features that Kareo offers, but they do offer a lot of new features....
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Analyst/Coordinator
The support people are excellent. They help us right away. They send us electronic messages, and we...
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Analyst/Coordinator
The Kareo system has supported me through COVID-19. Everything is easy to access, whether I am...
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Physician
It would be nice if the vendor could make it easier to order labs through the EHR. Lab ordering is...
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Physician
I am not very aware of the vendor executives being involved. I haven't been using the product as...
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Physician
I have used quite a few EHRs, and the Kareo EHR is by far the easiest one to use. It is the most...
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Physician
I forecast that my overall satisfaction will be high. If the vendor continues to make improvements...
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Manager
The product is user friendly and self-explanatory. The reporting factor sometimes doesn’t give me...
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Manager
Being proactive means giving good customer support and things like that. I rate the vendor highly...
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Analyst/Coordinator
We can't bill out for public aid because we would have to pay for that functionality, and the...
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Analyst/Coordinator
I would say that the Kareo product is part of our long-term plans. The doctors like the system. I...
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Analyst/Coordinator
When an insurance company pays a claim and takes their money back, we have to go through all these...
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Analyst/Coordinator
Different systems are more user friendly for doing refunds than the Kareo system. When I call or...
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Manager
Kareo has supported us through COVID-19. They have provided webinars, but I haven't watched any of them....
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Manager
We haven't used Kareo's training a whole lot because we haven't needed to. I have used the support...
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Manager
The screens in Kareo's system seem a little outdated. Kareo did a recent update, and it didn't...
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Manager
It is pretty easy for me to use Kareo's system because I have been using it for so long. Some of the...
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Manager
Kareo has been doing well with delivering new technology, and their support has been good. Kareo has...
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Manager
We see more tangible outcomes with another system we use for patient care. I don't know that I see a...
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Manager
We think Kareo's system is pricey, but we think that every system is pricey. I know that Kareo does...
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Manager
I would highly recommend Kareo's system. I am pretty close to being completely satisfied. We have...
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Manager
The vendor handles changes to Medicare pretty well. Kareo seems to take care of our needs and do...
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Manager
Some of the training went so fast and was a little too vague for me. I would have liked it to be...
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Manager
The vendor’s support people sometimes take a minute to understand exactly what I want. Maybe I don’t...
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Manager
The vendor’s support people never hang up until my questions are answered. I appreciate the live...
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CEO/President
Overall, Kareo’s responsiveness has been very good. I have not heard any complaints from our program...
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CEO/President
I do not see any nickel-and-diming from Kareo. With the way our contract reads and is structured, I...
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CEO/President
Kareo’s communication regarding their upgrades is very good. We have an astute staff to pick up on...
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CEO/President
Kareo gives a lot of good feedback, especially on the EHR side, which I don't really get into unless...
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CEO/President
We get better at integration every day. We stumble because we are across multiple EHRs, and that...
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CEO/President
When we first went live, we were having to call Kareo a lot or have touchpoints, and those were...
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CEO/President
I like Kareo’s reporting capability, especially on the practice management side because I like to...
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CEO/President
I always hear very positive things from our end users about Kareo. For the end user and the...
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Manager
Kareo is part of our long-term plans as far as we know. We aren't a huge facility, so the product is...
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Manager
We have to be careful about Kareo charging for every little thing. I print my own statements. If the...
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Manager
Kareo's ongoing support is really good about getting right back to me. When I have a question, I can...
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Manager
Kareo's system does what it needs to do. Kareo is always updating it. There is always a learning...
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Manager
I usually get a representative when I call support, so that is good. The tech support knows exactly...
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Physician
We have used other EHRs, and everything else we have ever used has been terrible and totally...
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Manager
Kareo provides a lot of video tutorials that we can look at for training. Every time we have gone to...
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Manager
I would recommend this product. It is very friendly in our community. I rave about the product....
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Manager
If Kareo sends out a statement for us, there is a charge. There are charges as we add things on, but...
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Manager
We don’t do any ongoing training with Kareo. There are options to watch videos, but there is really...
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Manager
The system is very easy for users, and it is really good for reports and management. I don’t see my...
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Manager
The vendor has done well supporting us during the COVID-19 crisis. They have been sending messages...
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Manager
For now, the system is part of our long-term plans. The software has some issues, but it is easy to...
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Manager
The vendor does not charge for every little thing. They do updates, and they have their old plan,...
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Manager
The vendor's training is just a video. Whenever we are working with something, have a question, and...
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Manager
I give the overall quality of the product a high rating. When the vendor does upgrades, they are...
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Manager
Sometimes without any reason, the system just stops. We have issues that interrupt our workflow at...
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Manager
I would highly recommend the system to others. There are more positive things about the system than...
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CEO/President
Kareo tends to charge for everything. They started out pretty cheap, and then I got more providers,...
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CEO/President
I have some trouble with the reporting in Kareo’s system. Other than that, it is a good product....
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CEO/President
Kareo has been good with their support through COVID-19, but we didn't really need too much of their...
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Manager
I really haven’t had any training lately with Kareo. It would be nice to have some training...
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Manager
In terms of supporting our interoperability goals, the system has been good so far. It is very easy...
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Manager
The ongoing support is good. It is hard to say how proactive Kareo’s service is. I can’t say Kareo’s...
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Manager
I would possibly buy the system again, but I would look at other options. I really don’t have any...
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Manager
The rate of us getting our money’s worth with Kareo is going down because I am starting to pay more...
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Manager
Kareo's system is very user-friendly and great for the medical staff members; they love it. On the...
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Manager
Before the COVID-19 crisis, I was completely set up for Kareo’s telemedicine platform, and it could...
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Manager
Kareo is beginning to start to charge for little things. My subscription fee has gone up a bit. In...
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Manager
Kareo is really good at supporting our integration goals. Kareo has made a lot of upgrades with how...
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Manager
The billing side of Kareo’s system is hard to use. The platform needs to be usable on all platforms,...
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Manager
Kareo does upgrades pretty regularly, and their web support is fantastic. When we have questions, we...
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Manager
Driving tangible outcomes is something that salespeople say. Tangible outcomes are different for...
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CEO/President
We haven't had anything that we have had to call Kareo about in the last couple of months. Their...
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CEO/President
Kareo does upgrades in the background. We can tell when they are doing upgrades because the whole...
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CEO/President
Kareo doesn't train us on anything. We often call the front desk staff, but since we use the system...
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CEO/President
Once people get the bugs out, the product quality is fine. The system is generally fine in terms of...
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CEO/President
We have recommended Kareo a couple of times. I would just tell people that the help desk is kind of...
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CEO/President
Given the length of time, I am pretty satisfied with the vendor, but there are moments where we just...
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CEO/President
When our issue is moved from the help desk to a second-tier person, it would be helpful if we could...
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Manager
Kareo has kept their promises so far. I have been hearing from some of the higher-level salespeople...
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Manager
I would definitely recommend Kareo. I tell anybody who asks me what we use, and I tell people why I...
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Manager
Kareo is inexpensive. They don’t nickel-and-dime us to death. The price that they quote for each...
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Manager
I would say that our overall satisfaction will be very high in 12 months from now unless the vendor...
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Analyst/Coordinator
In terms of support through the COVID-19 crisis, nothing has really changed with Kareo.
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Analyst/Coordinator
The system is a great program for what we use it for. I use it more than another one we have, and...
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Manager
I would rate the web and phone support lower because the communication is hard. When we are trying...
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Manager
We are really happy that the solution is working right now amidst the pandemic. We are still able to...
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Manager
We have had some glitches with the upgrades over the last year when some of our charges didn't go...
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Manager
The telephone reminder system is very inadequate, and in order to make it worthwhile, we have to pay...
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Analyst/Coordinator
At first, I thought I wouldn't like the system, but I love it. Kareo is pretty good with updates. We...
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Analyst/Coordinator
I never got training, and I would like to get training. There are some things I have gone through,...
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Manager
The product functionality is very good. We have learned different things about how we can use the...
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Manager
The vendor’s ongoing support is very supportive. When we first set up Kareo's system, they were very...
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Manager
When it comes to the vendor charging for every little thing, sometimes they are salespeople, so we...
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Manager
We have never required much training, but there is training available on the Kareo program itself. I...
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Analyst/Coordinator
With Kareo, we get what we pay for. The system is cheap. It is ok but not great. The whole...
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Analyst/Coordinator
Kareo has done nothing to help us through the COVID-19 crisis. I haven’t heard from them. I have...
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Analyst/Coordinator
Kareo offers new technology, but the old things don’t work. They need to perfect what they have and...
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Analyst/Coordinator
Unfortunately, Kareo is part of our long-term plans. I don’t want to switch. I have years of data in...
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Manager
The call and text reminders are not consistent. Things get sent with the wrong timezone information....
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Manager
I don't know whether the system is part of our long-term plans. We recently changed companies, and I...
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Manager
Kareo does keep all of their promises. Whenever we have an issue, we just contact Kareo, and they...
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Manager
Thus far, the platform has been working nicely. It is easy to navigate the EMR and the billing...
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Manager
Kareo delivers new technology that meets our needs. They update the system very well, and they...
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Analyst/Coordinator
One of the main issues we have been having is with the telemedicine appointments syncing. We had a...
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Analyst/Coordinator
I haven't done the Kareo training, but the vendor has offered it. Overall, I would give them a high...
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Analyst/Coordinator
There are certain features that would come in handy but that don't appear to be available right now....
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Analyst/Coordinator
We all seem to have different ways of using Kareo's platform. It works well for my purposes. Some...
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Analyst/Coordinator
One of the most frustrating things with the EHR is the documents. There is a limited number of...
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Analyst/Coordinator
Recently, Kareo hasn't been responding to phone calls. They are only doing web support, but they...
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Analyst/Coordinator
My hands aren't very deep in the Kareo software. I use it for the most basic things, such as...
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Analyst/Coordinator
If Kareo offered the ability to electronically send faxes to doctors, that would be ideal. That...
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Analyst/Coordinator
It would be monumentally helpful if we could label messages or assign messages to categories....
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Analyst/Coordinator
Things have been working fine as usual during the COVID-19 crisis. The exception would be with...
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Manager
When searching for patients, we are unable to search by a patient's date of birth, and we are also...
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Manager
The issue with the vendor's support is that we have difficulty understanding the support people.
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Director
I don't know whether Kareo is part of our long-term plans. I want to say no because I would like a...
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Director
I want to be able to order labs from Kareo, and I want to be able to do referrals. The system has...
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Director
We have to wait a long time to talk to anybody at Kareo. And things don't get fixed immediately....
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Director
The system shut down a couple of months ago, and that really bothered me. Kareo had some sort of a...
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Manager
Unfortunately, Kareo charges us. My boss handles any of the paying for the programs. If the cost...
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Manager
In conjunction with Kareo’s system, we use another program, and there hasn’t been a lot of...
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Manager
There are a few things that aren’t easy to use. Most of the system is easy, but the billing and...
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Manager
The support is very good. When I do pose questions, I get a pretty quick response, so that has been...
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Analyst/Coordinator
If an organization is going to do billing themselves, the software is great. The product is easy to...
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Analyst/Coordinator
The system is a little costly, and that is something to consider. If a potential customer were a...
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Analyst/Coordinator
We really like the software. We didn't like when Kareo did the billing for us. That was mostly...
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Analyst/Coordinator
For training, the vendor had us watch webinars on each piece of software, and we met on a conference...
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Analyst/Coordinator
There are just a few glitches in the product. There are always issues here and there that pop up,...
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Analyst/Coordinator
The ability to run a report about patient payments would be nice. We would like to run a big batch...
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Analyst/Coordinator
I don't always feel satisfied after calling Kareo for help. There are times when I wonder whether...
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Nurse
The system is absolutely part of our long-term plans. Our patients get emails and appointment...
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Nurse
Kareo sold off their billing teams. The vendor still has a billing platform, but we used to use...
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Nurse
The vendor absolutely doesn't charge for every little thing. There is a set price, and the package...
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Nurse
The vendor's implementation services are very good. We generally just use the base package, but...
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Nurse
If we wanted to, we could hire the vendor to provide on-site training. Customers that don't want...
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Nurse
The system supports our integration goals very well. That includes everything from labs to...
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Nurse
The vendor has a new product coming out, and I am interested to see how it works because it could be...
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Nurse
Our end users find the system to be very easy to use. People do on-site training for the product. I...
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Nurse
The vendor is very good at delivering new technology that meets our needs. There are new things that...
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Nurse
The vendor's ongoing support is very good. People say that they don't get help from the support...
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Nurse
My only dissatisfaction is that the vendor has sold off the billing services. Things are no longer...
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Nurse
One time I had a problem with my billing manager, and I tried to resolve it, and I was going around...
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Nurse
I predict that we will be very satisfied with the system a year from now. The vendor continues to...
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Nurse
Since we initially started with Kareo, they have grown the tool tremendously, and they are...
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Nurse
One of the features that I really like in the EMR is that it includes the patient's account. That...
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Nurse
The vendor has done a fantastic job of keeping their promises.
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Physician
I don’t have the time and energy to research a lot of other programs because any software solution,...
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Physician
I am using numerous medications in my practice, and I have a favorite file. Imagine if someone had a...
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Physician
When it comes to charging for every little thing, Kareo gives me more like a global package. I would...
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Physician
The vendor is not updating the training as much as we would like them to. We see the same videos,...
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Physician
When I pull up a patient's information, I want to know when the patient was last seen so that I can...
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Physician
One person recently called the support team and did not have to wait much. Because of our level of...
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Physician
I hope that there will be proactive service. I am optimistic that the vendor will come around. All...
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Physician
The vendor executives are not involved with my practice. They don’t communicate with me about my...
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Physician
With Kareo's support changing, I hope our satisfaction is higher a year from now. I was impressed...
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Physician
I would buy Kareo's platform again, but the problem is that I don’t know of Kareo's competitors. I...
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Physician
There have been some problems with Kareo keeping their promises. Previously, there was a huge...
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Physician
There have been some issues with the system. For example, I started noticing that duplicate names...
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Physician
We had an issue where patients would have duplicate entries, and we tried to deactivate those...
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Physician
From time to time, we have run into issues with the EHR. When I enter a prescription in the Kareo...
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Physician
By law, the pharmacy can only fill one month at a time. So if I wanted to get a three month supply...
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Physician
I want to say that the vendor has not kept their promises. I wish I could say that they have. But...
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Manager
Kareo keeps all their promises. I haven’t had any issues with them at all. They don’t...
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Manager
The upgrades are great. They are smooth from beginning to end.
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Manager
In terms of ongoing training goes, Kareo has all their tutorials online if we need help with...
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Manager
The system is very user friendly and very up to date. We like everything. Using it is just smooth,...
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Manager
My only complaint is with the patient statements. There is no option to print a patient statement...
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Manager
Kareo's system is user friendly. I am enjoying it. It is very easy to understand and navigate. We...
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Manager
I like the ease of use and access of the Kareo product. We can use it anywhere, and we can navigate...
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Manager
I wish the connection between the EMR and the billing side was more seamless in the product. The two...
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Director
I don’t ask Kareo for promises. I am not very happy with the product, but it is better than nothing....
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Director
Kareo charges a flat rate. We don’t do billing through them; there would be a charge for that....
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Director
I am more focused on how the system works for me versus how well it works as promoted. I have not...
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Director
The product is directed toward medical-based practices, such as coding for procedures and having...
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Director
The impression I get from our IT people is that they often are unable to get a useful answer to our...
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Director
I do not feel like we have received our money’s worth. That seems to be the overall opinion of...
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Director
I would not recommend the system to others. Other people asking me about the system would likely be...
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Analyst/Coordinator
The vendor hasn't made any promises that we have spoken of recently. Promises were probably made...
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Analyst/Coordinator
I haven't heard any complaints, and I am sure that I probably would have if Kareo had billed us for...
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Analyst/Coordinator
We don't have much training. When something is unclear, I can just send an inquiry or do an online...
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Director
The options and templates are not very good for our specialty. We have made our own and have gotten...
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Analyst/Coordinator
The system is very easy to use, and it is very easy to train other people to use it. I haven't had...
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Analyst/Coordinator
We want some of the information we compile in the reporting to be more specific. The reports tend to...
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Analyst/Coordinator
Sometimes we receive duplicates of the clearinghouse reports or the reports take one to three months...
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Analyst/Coordinator
At the end of the year, a lot of people want a report of what they spent in that year for tax...
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Analyst/Coordinator
In terms of workflow, when we are posting payments, we have to click on things line by line. It...
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Manager
We have been with Kareo for a long time. The training was online, but we had very easy access to our...
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Manager
The product is pretty user friendly. There are very few claim rejections, and there is a lot of...
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Manager
It can be a little difficult to get through to the support people sometimes, but luckily, I don't...
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Manager
I don't complain about Kareo's pricing. It is reasonable. I would definitely recommend Kareo. It is...
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