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User Commentary
Relationship
We would love to have a support person assigned to our office. Then, if we had an issue, we would be...
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Relationship
We don't have any partnership connection with tebra. They don't invite us to meet with them from...
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Relationship
tebra's phone system isn't that bad. We can call, and within 10 to 15 minutes, we can get someone on...
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Operations
When we initially got the system, we were able to meet with someone who showed us how to make...
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Loyalty, Product
It is important to us that we can see different things on the same page. With Kareo EHR/PM, we have...
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Culture, Product
We have been using the product for a few years, and we are getting complaints regarding statements...
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Operations
I would love to get services from the vendor for our practice. There is much we do not use and do...
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Loyalty
We are actively looking for a new EHR because of tebra’s customer support and the system's...
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Loyalty
I would tell someone considering the product to run. tebra needs to improve customer service and...
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Product, Value
We have several problems with the product. We have to log in to a separate program for billing...
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Product
There are some benefits of having the product. For example, we are able to send text messages to the...
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Product, Value
It is easy to make notes and templates, but other than that, this EMR system could improve. The cost...
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Loyalty, Product
The solution ended up not being a good fit for our practice. Between the lack of customization and...
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Loyalty, Product, Value
We are happy with the Kareo system and how it works. It goes far beyond all the other solutions in...
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Product
The only complaint we have has to do with entering new patients. We would like to be able to enter...
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Product
It is so difficult to use the system to bill and upload documents. It is impossible to send...
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Loyalty
The Kareo system is too difficult to use. If another vendor's product could bill for what we needed,...
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Product
We are pleased with how modern Kareo's system is and how easy it is to use. It is a very...
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Relationship
It is tough to get Kareo to help us with support, and it can take a terrible amount of time to get...
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Product
Kareo’s reports are not helpful and are drastically lacking. We need accurate reports on outstanding...
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Relationship
I would not consider tebra an engaged partner because when I call, I never get a representative or a...
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Product
There are a lot of fundamental issues with the product in areas such as patient intake, RCM...
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Product
The way tebra marketed the system to us made us think that it did things for mental health, but it...
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Culture, Value
tebra has an all-inclusive fee, and that is nice. They are fairly good at doing updates.
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Operations
tebra doesn’t do any ongoing training. They give us the supplemental training and leave it at that.
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Product
tebra is not good at integrating things, and one of the big complaints I have is that we can't print...
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Loyalty
We are looking at switching from tebra because they don’t have the functionality to meet our unique...
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Relationship
tebra’s customer support has gone downhill. It used to be better. I filed a ticket to fix something...
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Culture, Product
I would like itemized patient account statements. I am unable to see which parts of an account are...
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Product, Value
I am rarely frustrated with the product, though I did change a couple of things. The upgrades have...
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Product
Kareo EHR/PM was a billing software, but then the vendor got the idea that they could turn it into...
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Value
I feel like tebra overcharges. Their prices are way too expensive for what they offer. The system's...
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Operations, Product
Kareo EHR/PM is an all-in-one EHR and billing platform. There are things that are okay about Kareo...
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Relationship
tebra's support people aren't good. They never do anything. They just tell us that nothing is going...
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Relationship
I am very dissatisfied with tebra. They aren’t good. I have filled out their evaluation reviews, but...
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Loyalty, Value
The one thing that would move me to another EHR, if anything, would be pricing. I have several...
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Product
There are some screenings that I do that are not in Kareo's product, and I would have to add them on...
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Product
There are a couple of insurances that we can't send information to electronically. We have to print...
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Relationship
When the vendor changed to tebra, they removed the customer service that we had before. In the past,...
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Relationship
It takes months to get an answer from tebra when I set up a case. They don’t answer the cases that I...
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Loyalty, Relationship
Nothing is missing from the system. Everything is there. There are just some things that need...
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Operations
The implementation of the product has been pretty seamless, and we had some new hires who did the...
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Relationship
We like that the vendor keeps things up-to-date. They stay current on the codes, the changes in the...
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Operations, Product, Value
The product is very easy to use, so training people is easy. The product is dependable. It doesn't...
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Relationship
I always get through to the vendor's customer service team, and I get to talk to somebody. They...
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Relationship
I never get ahold of our representative, so that doesn't work well. When I need support, the hardest...
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Relationship
With almost every issue we have had, the vendor has tried their hardest to resolve things. However,...
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Relationship
The vendor’s customer service needs to get a lot better. tebra is trying, and it is very evident...
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Value
The product could not integrate into our lab systems because we didn’t have enough patients going...
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Relationship, Value
I don’t think that the vendor cares to engage with us. We don’t use their billing software, so they...
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Relationship, Product
A huge disadvantage with tebra is that it takes forever to get a new provider onboarded with them....
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Value
My ROI from using the Kareo system is good outcomes or good clients and getting money when I bill insurance....
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Product
The Kareo system is a general medical practice solution, so in the medical space, it is hugely...
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Product
Something I might wish for from tebra is a macOS integration of the PM side, which is the billing...
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Relationship
tebra doesn’t keep all their promises. Their phone lines are ridiculous. We can't get through to...
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Relationship
tebra’s proactivity is okay. They send too many emails, and they don't even mean anything. I feel...
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Loyalty, Product, Value
When I go to look for a new EHR, I look at customer reviews. I look at sites like KLAS, and I look...
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Product, Value
In the EHR, when we document, the documentation is seamless. It is not redundant. We don't have to...
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Relationship
tebra’s phone and web support are down. It has been hard to get someone. It wasn’t hard prior to the...
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Loyalty
I wouldn't recommend tebra to anybody. If I find something better that I am sure of, I will switch....
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Operations, Product
I like that there are not a lot of breaches on the billing side. The billing side is good and user...
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Product
I like the enormous specifics and billing features. I can add notes, run reports, and set up...
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Product
On balance, Kareo's system is a good deal. The billing suite is the highlight from a practice...
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Product
The system's note structure is one of the things that I definitely like. And I like the overall...
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Product
When we create clinical summaries in the Kareo solution for a select portion of our clientele, which...
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Product
There is a glitch in the Kareo system when we send a controlled substance prescription. The system...
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Operations
My biggest complaint with Kareo EHR/PM is that we didn't receive enough training for it in the...
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Relationship
The vendor's support team has been excellent. The vendor has a couple of people who are really good...
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Loyalty
I am not aware of any plans to move away from Kareo EHR/PM. As far as billing goes, Kareo EHR/PM is...
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Product, Value
When it comes to billing, the vendor has supported us as we have become more electronic. We are now...
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Product
I like how easy the system's billing part is to use. I am still discovering how nice it is to have...
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Product
The only way I can get an account to update in Kareo EHR/PM and show me real totals after work is to...
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Product
We have been waiting for PDMP integration for a while now with Kareo. I want that.
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Value
Kareo is good about their phone and web support. They also avoid charging for every little thing, so...
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Product
Lately, Kareo's system has had a lot of downtime, and that has been unique to any of the medical...
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Product
I would like some minor things improved. There are little things that bug me when I try to print a...
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Product
Kareo needs to consolidate the billing suite into a web-based thing and get away from the...
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Product
I wish I could have received more resolutions related to problematic things. There are a couple of...
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Product
I want to be able to look at different things in the Kareo solution. My workflow usually involves...
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Relationship, Product
I have noticed recently with Kareo that there seem to be a lot of stability issues. Things have...
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Product
Kareo merged with PatientPop to form tebra, and there have been a lot of integrations. Getting...
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Loyalty
My understanding is that there is no plan to move away from the Kareo solution. But it sounds like...
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Operations
I can't say that Kareo keeps all their promises. That is more nuanced than simply a yes or no for...
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Relationship
On one hand, the people at Kareo are responsive. I really like that it is easy to get ahold of...
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Loyalty, Relationship
The customer support people are always there if we call them, and they get back to us as well. I am...
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Loyalty, Value
Kareo's system is getting a little expensive, so that is why I am looking at other solutions. I wish...
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Operations
The training from Kareo is sometimes a bit like going from place to place instead of getting a...
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Product, Value
If I need a report from the vendor to break down all the panels that I have, then I have to pay for...
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Culture, Operations, Product
I am not crazy about Kareo's billing system. I hired one of the companies that the vendor listed as...
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Relationship
The vendor's customer service is unhelpful, and some of their representatives can be argumentative....
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Operations
I am not aware of the upgrades the vendor has done because I don't even know what version I am on. I...
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Product
We would like to have an integrated, HIPAA-compliant texting app. Having something integrated into...
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Relationship, Operations
I brought things to the vendor's attention, but I was left on my own. The vendor referred me to my...
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Relationship
The vendor’s relationship with us is one of their weak points. I can get ahold of someone at a call...
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Relationship, Operations
There have been a couple of features we have wanted to figure out, but the short answer is that the...
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Product, Value
The software is very user friendly. It is very robust in reporting and tracking things. It is all...
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Relationship, Product
My frustration points about the Kareo system are fairly minor, but they seem fairly intuitive, and...
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Relationship, Product
I put in a ticket for some missing functionality months ago, and I have not heard back about that.
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Product
I can whiz around in the product. I don't have any issues with what I do. And the delivery of new...
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Operations, Product
The only thing that makes the EHR kind of hard is finding where to start working on templates. I...
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Relationship
I have not had a problem with tebra’s support team. They have been really good. And they always tell...
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Value
One of the big reasons I am with tebra is that they don't nickel-and-dime. It is nice to have an...
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Operations
The implementation went fairly smoothly. However, there were a couple of nights when there were...
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Product
I have had trouble getting labs because lab integration has not occurred yet, and that has been a...
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Value
For the price that we pay, the product has everything a small practice needs to do their work. And...
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Operations
There is no hands-on training with tebra. We have asked, and the training is not very good....
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Relationship, Product
We have had problems with tebra and our ERA and payment posting. Billing hurts a little bit. Every...
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Product
tebra’s onboarding needs to be a lot easier. The onboarding is critical, and the vendor needs to...
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Relationship, Product
We are happy that tebra has taken over. They are making some very obvious and accessible changes...
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Culture
We have gotten a lot of email and sales pressure for an additional product that tebra is trying to...
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Operations, Product
The system is super easy to use, and it is easy to train people. I have come from different types of...
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Relationship
When Kareo was in play, I could call them, and their representatives were able to help us over the...
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Operations
tebra could do some training on some of the reports they pull because there are reports built into...
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Relationship, Product
We continue to have updates done to the system, and once updates come through, tebra asks for our...
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Value
It seems like every time we turn around, our cost goes up, or tebra adds more charges for the bots...
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Product
Since the takeover, there has been so much downtime. We can’t make notes or check people in when...
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Product
I don't think that the functionality for communicating with clients is as individualized as it could...
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Product
We seem to have a lot of trouble with the system not loading or timing out for our team members....
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Operations, Product
We have had to do a lot of internal work on the back end in order to set the system up to work for...
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Loyalty, Value
I am not sure whether I would buy the system again. One of the reasons we got it was that we had a...
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Relationship, Product
We occasionally ask for certain aspects to address issues, and tebra says they are working on...
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Operations
Our go-live went okay, but there was no sandbox to practice in, and I don’t think there is a sandbox...
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Product
There is no place in the system to bill for clinical services or sales that are not patient related....
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Product
Most of our notes are in the progress-note section, so that is where most of our issues come up. Our...
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Relationship
I don’t talk to anybody at tebra. I have filled out surveys and never heard back. After a while, we...
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Loyalty, Value
Our billing support staff doesn’t like the system, but most clinicians say it is okay. The Kareo...
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Product
We wouldn’t want to recommend the Kareo system to somebody that would be stuck with the system if...
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Loyalty
If Kareo continues to make improvements, they will be part of our long-range plans. If they don't,...
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Product
The internal fax functionality in Kareo's system is really crummy. It is really hard to get things...
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Relationship, Operations
We really liked the onboarding from Kareo, but now that we are further out, we don’t really have a...
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Product
During Kareo upgrades and improvements, one solved problem usually creates another problem. For...
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Product
Kareo’s message center definitely needs work. The message center is extremely unwieldy. We have to...
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Product
Kareo makes everything impossible that has to do with our assistants helping us. If somebody sends...
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Product
Our organization has been talking about drug registries for people who are using opiates and...
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Loyalty
If we were purchasing new software, we would look at other vendors. Kareo was recommended to us by a...
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Product
There are a lot of things about the Kareo system that are really well thought out. Kareo excels in...
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Loyalty
There are so many nuances to different people's practices. Up until Kareo made a very good decision...
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Culture
During the sales process, nobody went down to the granular level of how the Kareo system actually...
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Loyalty, Operations, Product
In terms of productivity, we want to be able to customize. One thing that Kareo doesn’t do that we...
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Operations
We don’t know whether there is really any ongoing training with Kareo. There is a university thing...
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Relationship
When the system is down, users can't reach anyone at Kareo because the vendor becomes overwhelmed...
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Relationship
When customers initially start with the system, the vendor engages them and provides some help....
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Relationship, Product
Kareo's system doesn't integrate with certain other systems, even though a lot of its competitors...
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Value
If I were going to buy an EHR, I would probably buy Kareo's EHR again, but I would ask specific...
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Relationship, Value
Kareo doesn't seem to change much in their system, but when they do change things, they make small,...
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Product
Kareo's system is very rudimentary, and it often has difficult workarounds. I have found its biggest...
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Operations, Product
Kareo's system is reliable, portable, and easy to use. Its documentation features are fairly simple,...
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Product
As soon as we create a chart in another system, it automatically puts information in the Kareo...
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Product
Some areas need attention. The UX on the web application isn't good; the product is buggy and slow....
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Product
The insurance information is displayed without us clicking to edit the information in the insurance...
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Product
We want less lag in the desktop view. Also, it seems like we need to attend a whole year of school...
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Product
We want improvements in the integrations in terms of better quality and quantity of certain exercises....
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Product
If possible, we would like to see an option in the notes for physicians to mark things visually or...
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Product
We want the practice settings to include follow-ups or initial evaluations in the online booking options....
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Product
We want patients to have the ability to change or cancel their appointments in the allotted time...
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Product, Value
We want the ability to require patients to put their credit cards on file prior to booking...
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Operations, Product
The process of taking notes and scheduling things when there is no lag is working well.
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