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Kareo EHR/PM - Small Practices Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Manager

The reporting in Kareo's system is a little antiquated. The vendor could do better with that. I...

Jan 2021
(0)
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Manager

Right now, we don’t have direct communication between Kareo's system and another system that we use,...

Jan 2021
(0)
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Manager

I believe Kareo's system has stayed the same in terms of pricing. I don’t think they have raised any...

Jan 2021
(0)
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Manager

Recently, Kareo changed some things with the reporting, and we were pretty happy with that. I don’t...

Jan 2021
(0)
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Manager

The ease of use with Kareo's system is a little low because the vendor is a little antiquated in how...

Jan 2021
(0)
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Manager

Kareo’s support has helped out in times. There have not been a lot of problems. We are able to get...

Jan 2021
(0)
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Physician

We only use the billing aspect of the system. The scheduling piece was awful and didn’t integrate...

Aug 2020
(0)
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Physician

Kareo's system is very stable. We only use the revenue cycle side of the system, and revenue cycle...

Jun 2020
(0)
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Physician

Although I really like the reports I can get from Kareo's system, I would love to see some deeper...

Jun 2020
(0)
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Analyst/Coordinator

Kareo avoids nickel-and-diming. They have charged the same fee since the beginning. In all these...

May 2020
(0)
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Analyst/Coordinator

In the initial setup of any program, clients have to enter a lot of information. That takes some...

May 2020
(0)
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Analyst/Coordinator

I don't use a lot of the new features that Kareo offers, but they do offer a lot of new features....

May 2020
(0)
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Analyst/Coordinator

The support people are excellent. They help us right away. They send us electronic messages, and we...

May 2020
(0)
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Analyst/Coordinator

The Kareo system has supported me through COVID-19. Everything is easy to access, whether I am...

May 2020
(0)
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Physician

It would be nice if the vendor could make it easier to order labs through the EHR. Lab ordering is...

May 2020
(0)
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Physician

I am not very aware of the vendor executives being involved. I haven't been using the product as...

May 2020
(0)
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Physician

I have used quite a few EHRs, and the Kareo EHR is by far the easiest one to use. It is the most...

May 2020
(0)
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Physician

I forecast that my overall satisfaction will be high. If the vendor continues to make improvements...

May 2020
(0)
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Manager

The product is user friendly and self-explanatory. The reporting factor sometimes doesn’t give me...

May 2020
(0)
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Manager

Being proactive means giving good customer support and things like that. I rate the vendor highly...

May 2020
(0)
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Analyst/Coordinator

We can't bill out for public aid because we would have to pay for that functionality, and the...

May 2020
(0)
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Analyst/Coordinator

I would say that the Kareo product is part of our long-term plans. The doctors like the system. I...

May 2020
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Analyst/Coordinator

When an insurance company pays a claim and takes their money back, we have to go through all these...

May 2020
(0)
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Analyst/Coordinator

Different systems are more user friendly for doing refunds than the Kareo system. When I call or...

May 2020
(0)
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Manager

Kareo has supported us through COVID-19. They have provided webinars, but I haven't watched any of them....

May 2020
(0)
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Manager

We haven't used Kareo's training a whole lot because we haven't needed to. I have used the support...

May 2020
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Manager

The screens in Kareo's system seem a little outdated. Kareo did a recent update, and it didn't...

May 2020
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Manager

It is pretty easy for me to use Kareo's system because I have been using it for so long. Some of the...

May 2020
(0)
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Manager

Kareo has been doing well with delivering new technology, and their support has been good. Kareo has...

May 2020
(0)
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Manager

We see more tangible outcomes with another system we use for patient care. I don't know that I see a...

May 2020
(0)
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Manager

We think Kareo's system is pricey, but we think that every system is pricey. I know that Kareo does...

May 2020
(0)
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Manager

I would highly recommend Kareo's system. I am pretty close to being completely satisfied. We have...

May 2020
(0)
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Manager

The vendor handles changes to Medicare pretty well. Kareo seems to take care of our needs and do...

May 2020
(0)
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Manager

Some of the training went so fast and was a little too vague for me. I would have liked it to be...

May 2020
(0)
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Manager

The vendor’s support people sometimes take a minute to understand exactly what I want. Maybe I don’t...

May 2020
(0)
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Manager

The vendor’s support people never hang up until my questions are answered. I appreciate the live...

May 2020
(0)
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CEO/President

Overall, Kareo’s responsiveness has been very good. I have not heard any complaints from our program...

May 2020
(0)
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CEO/President

I do not see any nickel-and-diming from Kareo. With the way our contract reads and is structured, I...

May 2020
(0)
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CEO/President

Kareo’s communication regarding their upgrades is very good. We have an astute staff to pick up on...

May 2020
(0)
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CEO/President

Kareo gives a lot of good feedback, especially on the EHR side, which I don't really get into unless...

May 2020
(0)
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CEO/President

We get better at integration every day. We stumble because we are across multiple EHRs, and that...

May 2020
(0)
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CEO/President

When we first went live, we were having to call Kareo a lot or have touchpoints, and those were...

May 2020
(0)
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CEO/President

I like Kareo’s reporting capability, especially on the practice management side because I like to...

May 2020
(0)
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CEO/President

I always hear very positive things from our end users about Kareo. For the end user and the...

May 2020
(0)
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Manager

Kareo is part of our long-term plans as far as we know. We aren't a huge facility, so the product is...

Apr 2020
(0)
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Manager

We have to be careful about Kareo charging for every little thing. I print my own statements. If the...

Apr 2020
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Manager

Kareo's ongoing support is really good about getting right back to me. When I have a question, I can...

Apr 2020
(0)
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Manager

Kareo's system does what it needs to do. Kareo is always updating it. There is always a learning...

Apr 2020
(0)
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Manager

I usually get a representative when I call support, so that is good. The tech support knows exactly...

Apr 2020
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Physician

We have used other EHRs, and everything else we have ever used has been terrible and totally...

Apr 2020
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Manager

Kareo provides a lot of video tutorials that we can look at for training. Every time we have gone to...

Apr 2020
(0)
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Manager

I would recommend this product. It is very friendly in our community. I rave about the product....

Apr 2020
(0)
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Manager

If Kareo sends out a statement for us, there is a charge. There are charges as we add things on, but...

Apr 2020
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Manager

We don’t do any ongoing training with Kareo. There are options to watch videos, but there is really...

Apr 2020
(0)
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Manager

The system is very easy for users, and it is really good for reports and management. I don’t see my...

Apr 2020
(0)
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Manager

The vendor has done well supporting us during the COVID-19 crisis. They have been sending messages...

Apr 2020
(0)
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Manager

For now, the system is part of our long-term plans. The software has some issues, but it is easy to...

Apr 2020
(0)
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Manager

The vendor does not charge for every little thing. They do updates, and they have their old plan,...

Apr 2020
(0)
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Manager

The vendor's training is just a video. Whenever we are working with something, have a question, and...

Apr 2020
(0)
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Manager

I give the overall quality of the product a high rating. When the vendor does upgrades, they are...

Apr 2020
(0)
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Manager

Sometimes without any reason, the system just stops. We have issues that interrupt our workflow at...

Apr 2020
(0)
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Manager

I would highly recommend the system to others. There are more positive things about the system than...

Apr 2020
(0)
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CEO/President

Kareo tends to charge for everything. They started out pretty cheap, and then I got more providers,...

Apr 2020
(0)
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CEO/President

I have some trouble with the reporting in Kareo’s system. Other than that, it is a good product....

Apr 2020
(0)
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CEO/President

Kareo has been good with their support through COVID-19, but we didn't really need too much of their...

Apr 2020
(0)
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Manager

I really haven’t had any training lately with Kareo. It would be nice to have some training...

Apr 2020
(0)
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Manager

In terms of supporting our interoperability goals, the system has been good so far. It is very easy...

Apr 2020
(0)
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Manager

The ongoing support is good. It is hard to say how proactive Kareo’s service is. I can’t say Kareo’s...

Apr 2020
(0)
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Manager

I would possibly buy the system again, but I would look at other options. I really don’t have any...

Apr 2020
(0)
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Manager

The rate of us getting our money’s worth with Kareo is going down because I am starting to pay more...

Apr 2020
(0)
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Manager

Kareo's system is very user-friendly and great for the medical staff members; they love it. On the...

Apr 2020
(0)
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Manager

Before the COVID-19 crisis, I was completely set up for Kareo’s telemedicine platform, and it could...

Apr 2020
(0)
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Manager

Kareo is beginning to start to charge for little things. My subscription fee has gone up a bit. In...

Apr 2020
(0)
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Manager

Kareo is really good at supporting our integration goals. Kareo has made a lot of upgrades with how...

Apr 2020
(0)
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Manager

The billing side of Kareo’s system is hard to use. The platform needs to be usable on all platforms,...

Apr 2020
(0)
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Manager

Kareo does upgrades pretty regularly, and their web support is fantastic. When we have questions, we...

Apr 2020
(0)
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Manager

Driving tangible outcomes is something that salespeople say. Tangible outcomes are different for...

Apr 2020
(0)
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CEO/President

We haven't had anything that we have had to call Kareo about in the last couple of months. Their...

Apr 2020
(0)
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CEO/President

Kareo does upgrades in the background. We can tell when they are doing upgrades because the whole...

Apr 2020
(0)
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CEO/President

Kareo doesn't train us on anything. We often call the front desk staff, but since we use the system...

Apr 2020
(0)
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CEO/President

Once people get the bugs out, the product quality is fine. The system is generally fine in terms of...

Apr 2020
(0)
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CEO/President

We have recommended Kareo a couple of times. I would just tell people that the help desk is kind of...

Apr 2020
(0)
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CEO/President

Given the length of time, I am pretty satisfied with the vendor, but there are moments where we just...

Apr 2020
(0)
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CEO/President

When our issue is moved from the help desk to a second-tier person, it would be helpful if we could...

Apr 2020
(0)
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Manager

Kareo has kept their promises so far. I have been hearing from some of the higher-level salespeople...

Apr 2020
(0)
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Manager

I would definitely recommend Kareo. I tell anybody who asks me what we use, and I tell people why I...

Apr 2020
(0)
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Manager

Kareo is inexpensive. They don’t nickel-and-dime us to death. The price that they quote for each...

Apr 2020
(0)
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Manager

I would say that our overall satisfaction will be very high in 12 months from now unless the vendor...

Apr 2020
(0)
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Analyst/Coordinator

In terms of support through the COVID-19 crisis, nothing has really changed with Kareo.

Apr 2020
(0)
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Analyst/Coordinator

The system is a great program for what we use it for. I use it more than another one we have, and...

Apr 2020
(0)
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Manager

I would rate the web and phone support lower because the communication is hard. When we are trying...

Apr 2020
(0)
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Manager

We are really happy that the solution is working right now amidst the pandemic. We are still able to...

Apr 2020
(0)
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Manager

We have had some glitches with the upgrades over the last year when some of our charges didn't go...

Apr 2020
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Manager

The telephone reminder system is very inadequate, and in order to make it worthwhile, we have to pay...

Apr 2020
(0)
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Analyst/Coordinator

At first, I thought I wouldn't like the system, but I love it. Kareo is pretty good with updates. We...

Apr 2020
(0)
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Analyst/Coordinator

I never got training, and I would like to get training. There are some things I have gone through,...

Apr 2020
(0)
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Manager

The product functionality is very good. We have learned different things about how we can use the...

Apr 2020
(0)
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Manager

The vendor’s ongoing support is very supportive. When we first set up Kareo's system, they were very...

Apr 2020
(0)
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Manager

When it comes to the vendor charging for every little thing, sometimes they are salespeople, so we...

Apr 2020
(0)
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Manager

We have never required much training, but there is training available on the Kareo program itself. I...

Apr 2020
(0)
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Analyst/Coordinator

With Kareo, we get what we pay for. The system is cheap. It is ok but not great. The whole...

Apr 2020
(0)
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Analyst/Coordinator

Kareo has done nothing to help us through the COVID-19 crisis. I haven’t heard from them. I have...

Apr 2020
(0)
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Analyst/Coordinator

Kareo offers new technology, but the old things don’t work. They need to perfect what they have and...

Apr 2020
(0)
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Analyst/Coordinator

Unfortunately, Kareo is part of our long-term plans. I don’t want to switch. I have years of data in...

Apr 2020
(0)
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Manager

The call and text reminders are not consistent. Things get sent with the wrong timezone information....

Apr 2020
(0)
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Manager

I don't know whether the system is part of our long-term plans. We recently changed companies, and I...

Apr 2020
(0)
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Manager

Kareo does keep all of their promises. Whenever we have an issue, we just contact Kareo, and they...

Apr 2020
(0)
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Manager

Thus far, the platform has been working nicely. It is easy to navigate the EMR and the billing...

Apr 2020
(0)
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Manager

Kareo delivers new technology that meets our needs. They update the system very well, and they...

Apr 2020
(0)
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Analyst/Coordinator

One of the main issues we have been having is with the telemedicine appointments syncing. We had a...

Apr 2020
(0)
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Analyst/Coordinator

I haven't done the Kareo training, but the vendor has offered it. Overall, I would give them a high...

Apr 2020
(0)
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Analyst/Coordinator

There are certain features that would come in handy but that don't appear to be available right now....

Apr 2020
(0)
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Analyst/Coordinator

We all seem to have different ways of using Kareo's platform. It works well for my purposes. Some...

Apr 2020
(0)
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Analyst/Coordinator

One of the most frustrating things with the EHR is the documents. There is a limited number of...

Apr 2020
(0)
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Analyst/Coordinator

Recently, Kareo hasn't been responding to phone calls. They are only doing web support, but they...

Apr 2020
(0)
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Analyst/Coordinator

My hands aren't very deep in the Kareo software. I use it for the most basic things, such as...

Apr 2020
(0)
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Analyst/Coordinator

If Kareo offered the ability to electronically send faxes to doctors, that would be ideal. That...

Apr 2020
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Analyst/Coordinator

It would be monumentally helpful if we could label messages or assign messages to categories....

Apr 2020
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Analyst/Coordinator

Things have been working fine as usual during the COVID-19 crisis. The exception would be with...

Apr 2020
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Manager

When searching for patients, we are unable to search by a patient's date of birth, and we are also...

Apr 2020
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Manager

The issue with the vendor's support is that we have difficulty understanding the support people.

Apr 2020
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Director

I don't know whether Kareo is part of our long-term plans. I want to say no because I would like a...

Apr 2020
(0)
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Director

I want to be able to order labs from Kareo, and I want to be able to do referrals. The system has...

Apr 2020
(0)
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Director

We have to wait a long time to talk to anybody at Kareo. And things don't get fixed immediately....

Apr 2020
(0)
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Director

The system shut down a couple of months ago, and that really bothered me. Kareo had some sort of a...

Apr 2020
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Manager

Unfortunately, Kareo charges us. My boss handles any of the paying for the programs. If the cost...

Apr 2020
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Manager

In conjunction with Kareo’s system, we use another program, and there hasn’t been a lot of...

Apr 2020
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Manager

There are a few things that aren’t easy to use. Most of the system is easy, but the billing and...

Apr 2020
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Manager

The support is very good. When I do pose questions, I get a pretty quick response, so that has been...

Apr 2020
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Analyst/Coordinator

If an organization is going to do billing themselves, the software is great. The product is easy to...

Apr 2020
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Analyst/Coordinator

The system is a little costly, and that is something to consider. If a potential customer were a...

Apr 2020
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Analyst/Coordinator

We really like the software. We didn't like when Kareo did the billing for us. That was mostly...

Apr 2020
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Analyst/Coordinator

For training, the vendor had us watch webinars on each piece of software, and we met on a conference...

Apr 2020
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Analyst/Coordinator

There are just a few glitches in the product. There are always issues here and there that pop up,...

Apr 2020
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Analyst/Coordinator

The ability to run a report about patient payments would be nice. We would like to run a big batch...

Apr 2020
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Analyst/Coordinator

I don't always feel satisfied after calling Kareo for help. There are times when I wonder whether...

Apr 2020
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Nurse

The system is absolutely part of our long-term plans. Our patients get emails and appointment...

Apr 2020
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Nurse

Kareo sold off their billing teams. The vendor still has a billing platform, but we used to use...

Apr 2020
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Nurse

The vendor absolutely doesn't charge for every little thing. There is a set price, and the package...

Apr 2020
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Nurse

The vendor's implementation services are very good. We generally just use the base package, but...

Apr 2020
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Nurse

If we wanted to, we could hire the vendor to provide on-site training. Customers that don't want...

Apr 2020
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Nurse

The system supports our integration goals very well. That includes everything from labs to...

Apr 2020
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Nurse

The vendor has a new product coming out, and I am interested to see how it works because it could be...

Apr 2020
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Nurse

Our end users find the system to be very easy to use. People do on-site training for the product. I...

Apr 2020
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Nurse

The vendor is very good at delivering new technology that meets our needs. There are new things that...

Apr 2020
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Nurse

The vendor's ongoing support is very good. People say that they don't get help from the support...

Apr 2020
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Nurse

My only dissatisfaction is that the vendor has sold off the billing services. Things are no longer...

Apr 2020
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Nurse

One time I had a problem with my billing manager, and I tried to resolve it, and I was going around...

Apr 2020
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Nurse

I predict that we will be very satisfied with the system a year from now. The vendor continues to...

Apr 2020
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Nurse

Since we initially started with Kareo, they have grown the tool tremendously, and they are...

Apr 2020
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Nurse

One of the features that I really like in the EMR is that it includes the patient's account. That...

Apr 2020
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Nurse

The vendor has done a fantastic job of keeping their promises.

Apr 2020
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Physician

I don’t have the time and energy to research a lot of other programs because any software solution,...

Mar 2020
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Physician

I am using numerous medications in my practice, and I have a favorite file. Imagine if someone had a...

Mar 2020
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Physician

When it comes to charging for every little thing, Kareo gives me more like a global package. I would...

Mar 2020
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Physician

The vendor is not updating the training as much as we would like them to. We see the same videos,...

Mar 2020
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Physician

When I pull up a patient's information, I want to know when the patient was last seen so that I can...

Mar 2020
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Physician

One person recently called the support team and did not have to wait much. Because of our level of...

Mar 2020
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Physician

I hope that there will be proactive service. I am optimistic that the vendor will come around. All...

Mar 2020
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Physician

The vendor executives are not involved with my practice. They don’t communicate with me about my...

Mar 2020
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Physician

With Kareo's support changing, I hope our satisfaction is higher a year from now. I was impressed...

Mar 2020
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Physician

I would buy Kareo's platform again, but the problem is that I don’t know of Kareo's competitors. I...

Mar 2020
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Physician

There have been some problems with Kareo keeping their promises. Previously, there was a huge...

Mar 2020
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Physician

There have been some issues with the system. For example, I started noticing that duplicate names...

Mar 2020
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Physician

We had an issue where patients would have duplicate entries, and we tried to deactivate those...

Mar 2020
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Physician

From time to time, we have run into issues with the EHR. When I enter a prescription in the Kareo...

Mar 2020
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Physician

By law, the pharmacy can only fill one month at a time. So if I wanted to get a three month supply...

Mar 2020
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Physician

I want to say that the vendor has not kept their promises. I wish I could say that they have. But...

Mar 2020
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Manager

Kareo keeps all their promises. I haven’t had any issues with them at all. They don’t...

Mar 2020
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Manager

The upgrades are great. They are smooth from beginning to end.

Mar 2020
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Manager

In terms of ongoing training goes, Kareo has all their tutorials online if we need help with...

Mar 2020
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Manager

The system is very user friendly and very up to date. We like everything. Using it is just smooth,...

Mar 2020
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Manager

My only complaint is with the patient statements. There is no option to print a patient statement...

Mar 2020
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Manager

Kareo's system is user friendly. I am enjoying it. It is very easy to understand and navigate. We...

Mar 2020
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Manager

I like the ease of use and access of the Kareo product. We can use it anywhere, and we can navigate...

Mar 2020
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Manager

I wish the connection between the EMR and the billing side was more seamless in the product. The two...

Mar 2020
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Director

I don’t ask Kareo for promises. I am not very happy with the product, but it is better than nothing....

Mar 2020
(0)
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Director

Kareo charges a flat rate. We don’t do billing through them; there would be a charge for that....

Mar 2020
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Director

I am more focused on how the system works for me versus how well it works as promoted. I have not...

Mar 2020
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Director

The product is directed toward medical-based practices, such as coding for procedures and having...

Mar 2020
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Director

The impression I get from our IT people is that they often are unable to get a useful answer to our...

Mar 2020
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Director

I do not feel like we have received our money’s worth. That seems to be the overall opinion of...

Mar 2020
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Director

I would not recommend the system to others. Other people asking me about the system would likely be...

Mar 2020
(0)
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Analyst/Coordinator

The vendor hasn't made any promises that we have spoken of recently. Promises were probably made...

Mar 2020
(0)
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Analyst/Coordinator

I haven't heard any complaints, and I am sure that I probably would have if Kareo had billed us for...

Mar 2020
(0)
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Analyst/Coordinator

We don't have much training. When something is unclear, I can just send an inquiry or do an online...

Mar 2020
(0)
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Director

The options and templates are not very good for our specialty. We have made our own and have gotten...

Mar 2020
(0)
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Analyst/Coordinator

The system is very easy to use, and it is very easy to train other people to use it. I haven't had...

Mar 2020
(0)
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Analyst/Coordinator

We want some of the information we compile in the reporting to be more specific. The reports tend to...

Mar 2020
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Analyst/Coordinator

Sometimes we receive duplicates of the clearinghouse reports or the reports take one to three months...

Mar 2020
(0)
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Analyst/Coordinator

At the end of the year, a lot of people want a report of what they spent in that year for tax...

Mar 2020
(0)
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Analyst/Coordinator

In terms of workflow, when we are posting payments, we have to click on things line by line. It...

Mar 2020
(0)
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Manager

We have been with Kareo for a long time. The training was online, but we had very easy access to our...

Mar 2020
(0)
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Manager

The product is pretty user friendly. There are very few claim rejections, and there is a lot of...

Mar 2020
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Manager

It can be a little difficult to get through to the support people sometimes, but luckily, I don't...

Mar 2020
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Manager

I don't complain about Kareo's pricing. It is reasonable. I would definitely recommend Kareo. It is...

Mar 2020
(0)
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