Kareo EHR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Service and Support
When we call the vendor's support people, they put us on hold for a long time. Once someone does...
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Relationship
I wanted a manager assigned to our account, and Kareo gave us one, but then the individual left...
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Technology
Kareo’s website goes down at least once every couple of months for a very long length of time, and...
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Functionality and Upgrades
The outputs from the Kareo system for reports are flawed. The system can't count everything that we...
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Functionality and Upgrades
I would redesign the EHR so that a person in behavioral health can use it the way a person in...
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Relationship
Kareo doesn't keep all of their promises. We requested something from them, but that thing hasn't...
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Functionality and Upgrades
The system is easy to use, but we would like to see it be more user friendly for physical...
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Technology
Our connection with the system isn't great. There are server issues, so sometimes when we are...
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Relationship
We found it fascinating that Kareo would tell us that we were using the wrong codes for primary...
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Sales and Contracting
The vendor promoted the system by saying that they knew all about our billing. However, they didn't...
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Functionality and Upgrades
When we first started with the system, it held all of our claims. Based on what we have heard about...
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Technology
I have loved the Kareo system. It is very intuitive, and the only issues that we have had since the...
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Interfacing and Integration
We have been in touch with companies that want to use our data or send us information, and Kareo's...
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Relationship
Kareo hasn’t reached out since we got on board. They have never reached out about training,...
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Functionality and Upgrades
If a provider leaves our organization, we don't have any way to remove that provider from the...
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Functionality and Upgrades
Kareo's system is missing some of the features I would prefer. The vendor has been slow to deliver...
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Sales and Contracting
Kareo laid out all charges in advance, so there weren’t any surprises, and it didn't feel like each...
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Service and Support
The main thing that could make Kareo’s support better is faster responses. When I put in a request,...
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Interfacing and Integration
We work with surgery centers that use different systems, and we have been able to get one of the...
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Win/Loss - Why they were selected (by current clients)
We decided to go with Kareo's system based on the price and how quickly the vendor could get...
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Service and Support
It seems like whoever I talk to at Kareo is trained well and can take care of things. I can't think...
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Functionality and Upgrades
Kareo's EHR and PM system is user friendly. It is set up like a paper chart in terms of structure,...
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Service and Support
Kareo’s support is pretty good. Kareo doesn't charge for support, and they usually come through for...
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Functionality and Upgrades
The reporting could be improved within Kareo's system. Filtering reports could be a little easier.
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Functionality and Upgrades
Kareo sends automatic updates for the desktop version. When I log in, the system just lets me know...
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Sales and Contracting
Kareo promised that there would be no impact if we ever switched back to a different billing group,...
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Service and Support
No one from Kareo wanted to listen to us. When we explained to them how important the billing issues...
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Functionality and Upgrades
We have never seen any updates for the scheduling side of the system. We have seen some updates for...
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Service and Support
Kareo just eliminated their support chat feature, and they take forever to respond to our emails....
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Functionality and Upgrades
Nothing has changed or improved in the product. The only thing that would be worse than the pain of...
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Functionality and Upgrades
We shouldn't have to do timely filing because the vendor should be sending out claims, but they...
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Functionality and Upgrades
There was a certain function in the system that worked until the vendor did an upgrade. Then, that...
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Relationship
The vendor's executives aren't involved at all. We tried to get them to pay attention to us a long...
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Service and Support
There is a problem with the way that the vendor sends their claims out. We can bill claims the next...
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Implementation and Training
We had to take all of the vendor's training before we could get to Kareo's system. It would have...
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Functionality and Upgrades
The program seemed to work with our state's immunization information system, but it took forever....
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Functionality and Upgrades
The product doesn’t have any ability to report or break down patient information. That is a limiting...
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Implementation and Training
Kareo's system was very easy to implement. That was great because it didn't take long to get the...
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Functionality and Upgrades
The product is very user friendly, and it is easy to jump in and learn to use it. I just trained...
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Implementation and Training
Kareo has great ideas, but it is the actual implementation of those ideas that they fall back on. I...
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Service and Support
It is easy enough to stay on with Kareo’s support team and wait to talk to someone, but I know...
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Relationship
Kareo is very proactive. They are also very willing to make the necessary adjustments we need as...
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Functionality and Upgrades
Kareo is fair, and our experience with the product is okay for the most part. We like the template...
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Win/Loss - Why they were selected (by current clients)
One reason we switched to Kareo's EHR was that it had the capability of sending appointment...
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Service and Support
We have reached out to Kareo about our issues, but there has been no resolution. There is a lack of...
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Interfacing and Integration
The reason we switched to Kareo's EHR was that we were looking for an EHR with integrated billing....
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Sales and Contracting
The EHR is not really doing what the vendor advertised it to do. We are not benefitting from all the...
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Functionality and Upgrades
For what our practice does, Kareo's product is really good and provides an easy way to do the work...
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Functionality and Upgrades
Kareo's system has a lot of integration with things we need for practice management, but there are...
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Service and Support
Kareo’s support is not very user friendly. We almost don’t want to send anything to the vendor's...
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Implementation and Training
We need a little more help with the billing aspect of the EHR. The training needs to emphasize the...
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Interfacing and Integration
We have some frustrations with the product's inability to integrate with our clinical modules. The...
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Service and Support
We really like the customer support we receive for the billing piece because we are a small,...
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Service and Support
When I need help, I just call Kareo, and their support team is actually pretty good. I always call...
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Functionality and Upgrades
I don't mind the EMR; it is not my favorite product, but it is not the worst EMR. I like the billing...
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Implementation and Training
When I first started with Kareo, I went at my own pace. I had a customer success person, and that...
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Functionality and Upgrades
There was a recent upgrade to the layout of the product’s face sheets, and I didn't like the...
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Functionality and Upgrades
I would like to track our Medicare patients easier with a visit countdown. If the patient has a set...
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Technology
The vendor needs to make sure the solution doesn't crash so often. It crashes, and then it is fine...
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Implementation and Training
Overall, the implementation went well. The training was helpful. We just did it online. Kareo...
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Functionality and Upgrades
We have been having endless problems with Kareo's system. For example, when patients get...
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Interfacing and Integration
Integration is a challenge with the notes process in Kareo's system. The process is very tedious,...
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Functionality and Upgrades
Kareo's upgrades are trivial things compared to what I have been asking for over the time frame that...
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Service and Support
I Google things a lot to find information because when I call Kareo's customer service team,...
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Functionality and Upgrades
Kareo's system is very user friendly. I did the training, but even before I did the training, I was...
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Other Observations & Comments
I would love to stay with Kareo if they could bring things up to par because I don't care to learn a...
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Service and Support
Kareo's phone support is bad. Kareo has phone support hours, but Kareo is facing workforce issues....
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Relationship
I reach out to our Kareo account manager when I have issues and can't get through to someone, and...
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Functionality and Upgrades
The web-based version is easy. The desktop version is a little more intricate; the user has to know...
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Functionality and Upgrades
Kareo's system is one of the simpler EMRs that I have worked with, so it is easy to learn. However,...
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Functionality and Upgrades
The system's patient portal is often down. We get calls from patients quite a lot about how they...
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Service and Support
It is difficult for us to communicate with Kareo, and there isn't an easy way for us to get help. We...
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Other Observations & Comments
The solution's clinical side is average, and the system doesn't have many glitches. The product is...
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Technology
There are a lot of problems with Kareo's system. We are constantly having issues with regard to the...
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Functionality and Upgrades
There are a lot of things we can customize in Kareo's system to apply things to our practice, but...
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Functionality and Upgrades
I like that Kareo's system gives us the ability to have note types and those kinds of customizable...
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Implementation and Training
Kareo’s user guides and templates could be amazing, but they are so completely convoluted, and it is...
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Service and Support
Kareo’s customer service is awful. The vendor doesn't offer a way to actually address concerns....
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Lessons Learned
If it wasn’t such a huge pain to have to transfer all our data and patient information to another...
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Relationship
We haven't been very happy with the product. It is not geared toward our specialty, and that is what...
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Implementation and Training
We had an EHR before Kareo's system, and that system's vendor was a lot more helpful with the...
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Sales and Contracting
Kareo didn't have a sandbox version for us to play around with to see whether it was going to work...
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Relationship
Kareo doesn’t support interoperability at all. They don’t help us with anything that we struggle...
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Functionality and Upgrades
The product is not a bad system in terms of being user friendly. It is just missing some key...
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Functionality and Upgrades
I would absolutely not recommend the product to a peer or friend. Anybody that I have talked to that...
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Service and Support
Kareo has their customer service, but they are mostly working from home, and I don't think the...
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Technology
Kareo's EHR downtime isn't very high, and if they do have downtime, they have good communication...
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Future Outlook
We are very unhappy with Kareo's system. I am excited about finding a replacement EMR.
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Functionality and Upgrades
Our biggest issue with Kareo is their ePrescribing. Kareo works with DrFirst for ePrescribing, but...
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Functionality and Upgrades
If a doctor is in the middle of writing a note or sending a prescription but backs out of the page...
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Functionality and Upgrades
Kareo offers direct messaging to patients, and that feature has been good. The online portal has...
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Functionality and Upgrades
Formatting notes in Kareo's system is very difficult because the templating is constrictive. The...
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Functionality and Upgrades
A big issue is that about once a month, the program crashes. We can't even get into the website for...
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Technology
Sometimes when we use Kareo’s mobile app on our tablets for vitals, the heart rate will request a...
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Functionality and Upgrades
Kareo’s billing program is good. It is not stellar, but the vendor keeps driving toward excellence....
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Service and Support
We have spent more hours on phone calls with Kareo than is reasonable. Our nurses are frustrated...
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Functionality and Upgrades
Until recently, there was no way for the owner of our company to see unassigned notes in the system....
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Functionality and Upgrades
When it comes to interoperability, it isn't easy for us to extract the things that we worked on...
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Implementation and Training
Kareo's training is terrible, but it isn't as bad as it could be. The vendor has Kareo University,...
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Functionality and Upgrades
When we entered sizable patient records, the system crashed and wouldn't take the records. Then,...
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Relationship
Some of the things that Kareo promised us would work in the system don't work at all. We can't have...
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Functionality and Upgrades
We were told that moving to the system would be seamless. However, the email addresses of all of our...
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Functionality and Upgrades
As just a basic EHR charting system and prescribing system, the product does okay. Every now and...
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Lessons Learned
We settled on Kareo's system because it seemingly had all of the functions that we needed and the...
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Functionality and Upgrades
As an EHR system, the product does what it is supposed to do. It keeps records. The product is...
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Functionality and Upgrades
Kareo's product goes down sometimes, especially whenever the vendor does their updates. The updates...
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Service and Support
When things go wrong because of Kareo’s updates, the vendor is usually pretty on top of those...
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Service and Support
The vendor’s support is awful. If we call in, it is like the vendor just got some person off the...
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Technology
All of Kareo's functionality is cloud based, so I think they probably don't spend as much money as...
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Functionality and Upgrades
The product is really easy to use. And every doctor I have talked to says every EHR has its downtime...
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Implementation and Training
When we first signed up with Kareo, we had a representative that was basically bothering us almost...
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Relationship
Kareo is pretty aligned with what we are trying to get done.
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Functionality and Upgrades
Kareo EHR is pretty basic and user friendly. It seems self-explanatory, and it is easy to function....
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Functionality and Upgrades
One thing I would change about Kareo EHR is adding the ability to set up favorites in terms of...
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Functionality and Upgrades
When we initially started with Kareo, their telemedicine system was so bad that we just said we...
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Functionality and Upgrades
We work with a specific demographic of patients, and this product is not friendly for that...
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Functionality and Upgrades
Recently, when I set up Kareo accounts for some new employees, the employees had trouble accessing...
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Implementation and Training
Kareo University is sufficient for training. It is helpful.
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Relationship
I don’t really talk to anybody from Kareo. Doing that is very difficult. I have an account manager...
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Interfacing and Integration
We did an integration between our charge capture application and Kareo's system, and we worked with...
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Service and Support
We are trying to use Kareo's system and grow with it. We had multiple employees leave our...
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Functionality and Upgrades
I started at this organization after Kareo's product was already implemented, so trying to get up...
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Service and Support
The vendor's customer service is pretty much nonexistent. It does not matter whether we call, send a...
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Functionality and Upgrades
On the billing side with the actual charting process and things, the product seems to work better....
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Win/Loss - Why they were selected (by current clients)
We started with Kareo because the billing company we were with was using Kareo's product.
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Service and Support
Kareo always gives us updates and things.
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Functionality and Upgrades
Kareo has a good solution because they have built-in superbills. We can do different search queries...
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Relationship
I gave Kareo an opportunity, but the vendor was not willing to listen by adding some tweaks, so we...
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Service and Support
Kareo needs to have better support on the billing side when we are trying to add a new payer. In the...
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Functionality and Upgrades
I would like to see improvements around when we download or dump client records. If I retire Kareo's...
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Functionality and Upgrades
The billing software is good and intuitive. It flows well.
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Functionality and Upgrades
There are some pretty basic features that Kareo's product doesn't do. I don't know whether those...
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Service and Support
When we call the support team at Kareo, they say that insurance companies don’t ask the sorts of...
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Functionality and Upgrades
We don't want to present someone with a bill for a thousand dollars when they didn't know they had a...
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Service and Support
The things that Kareo has done that they have presented seem pretty transparent to me. However, the...
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Functionality and Upgrades
We have a lot of problems with Kareo's system. There are appointments that don’t exist or that were...
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Functionality and Upgrades
The reports are my least favorite thing about the system. I detest the reports. They are not what we...
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Sales and Contracting
It is very difficult to get Kareo’s help with things. Whenever we try to call for help, they just...
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Relationship
We recently called Kareo because of a question about our contract, and they helped me out, which was...
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Functionality and Upgrades
There are a lot of changes that happen that make Kareo's system worse. A great example is whenever...
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Technology
The Kareo system works well, but we have major issues with the system going down almost daily; it is...
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Implementation and Training
Kareo pushes us to watch videos on how to do things, and they are pretty responsive when we have...
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Other Observations & Comments
We tried switching over to making Kareo's system our everything program, but we haven't fully been...
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Relationship
We are stuck in the standard routine of sending bills, and I don't think we are using the program...
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Service and Support
The clinical notes program could be good. I just still am not comfortable using it and haven't...
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Implementation and Training
The vendor could follow up with monthly or bimonthly emails asking whether there is functionality we...
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Future Outlook
Kareo has ramped up the frequency of micro-updates that get added to the platform almost monthly,...
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Technology
I use the Kareo API heavily to integrate with other software products, and some parts of Kareo’s...
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Implementation and Training
Kareo did a great initial implementation, but regarding updates and new implementations, we are on...
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Other Observations & Comments
It would be helpful if someone could take a bit more of an active role in practice management and...
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Functionality and Upgrades
Kareo forces us to upgrade every time there is a new version before we can use it. That is annoying.
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Functionality and Upgrades
Things are going about as well as they can go. Nothing is ever a perfect one-size-fits-all solution,...
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Implementation and Training
The training aspect was our biggest challenge during the implementation; we pretty much trained...
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Functionality and Upgrades
There have been a lot of hiccups with Kareo's system, but for the most part, if we keep it simple,...
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Other Observations & Comments
I would recommend the Kareo system to a small organization, but I would not say it is appropriate...
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Functionality and Upgrades
There are a few functionalities we struggle with, but maybe those functionalities work, and we just...
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Win/Loss - Why they were selected (by current clients)
The biggest problem we were having with our old software was the ease of use, and the Kareo system...
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Other Observations & Comments
I like that the system is user friendly, especially for new people. It is easy to navigate within...
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Technology
The Kareo software is easy to use if someone just needs to get information. Some of the biggest...
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Functionality and Upgrades
Kareo has recently done some things like a new interface, but they have never touched anything with...
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Service and Support
The vendor's tech support basically ends at 4 p.m. every day. That is a real problem for people who...
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Technology
I am irritated that Kareo’s app isn’t working right now because I use it on the fly all the time,...
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Win/Loss - Why they were selected (by current clients)
I selected Kareo because my research showed that they had the best rates and the best reviews for...
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Functionality and Upgrades
I want to have more ease in removing payments in the solution. It is a nuisance to fix claims...
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Service and Support
Our representative helped us lower our cost per month because we had a lot of other Board Certified...
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Other Observations & Comments
We are generally very satisfied with the product, but the vendor raised their rate without notifying...
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Functionality and Upgrades
When opening patient charts, I wish there were an option for automatically opening the system to its...
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Functionality and Upgrades
The search function in the system's message center doesn't work well for our needs. When we try to...
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Functionality and Upgrades
The system's mobile site is occasionally buggy on Safari, and its calendar doesn't load properly...
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Service and Support
Kareo's product is very user friendly and affordable. If I have an issue, I can easily reach out and...
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Other Observations & Comments
There are a few things that we wish would work better, but overall the system is pretty good. When...
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Implementation and Training
Kareo offers a lot of webinars and things to help customers better understand the product.
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Functionality and Upgrades
We are pretty happy with Kareo's product. It is user friendly and rather intuitive for the most...
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Relationship
Kareo’s willingness to accept and apply feedback has been fantastic.
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Service and Support
Kareo has better customer service than some other vendors I have worked with.
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Implementation and Training
We have to do a week of training to learn how to use most other EMRs. With Kareo's EMR, it only...
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Service and Support
We work with our account representative at Kareo, and if that person can't handle our issues, or if...
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Interfacing and Integration
Even though a patient's demographics are totally complete and the account information is totally...
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Functionality and Upgrades
A strength of the Kareo system is that it is HIPAA compliant.
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Service and Support
Every time that I have a support issue and Kareo can't solve it, they say they will send it to their...
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Sales and Contracting
We are a mixed practice, and when we were on our initial sales call before we chose to sign on with...
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Functionality and Upgrades
When we get documents, there is no way to share them with the patient. If someone goes for some...
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Functionality and Upgrades
I would like more specialty-specific charting templates for the system. When sending a referral from...
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Functionality and Upgrades
I like the simplicity of the Kareo product. The billing is very simple and quick, so working on the...
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Implementation and Training
There are some things that Kareo told us they were working on but that would be done really quickly,...
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Implementation and Training
The person from Kareo that was doing the go-live wasn’t great. We got additional support because...
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Implementation and Training
There is definitely more that I would like to see from Kareo’s training. All of their training is...
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Functionality and Upgrades
There are some improvements I would like to see from Kareo. We don't see what provider patients have...
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Functionality and Upgrades
I am satisfied with Kareo because their solution is intuitive and easy to use. They offer a good...
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Relationship
Kareo always provides good support, and they are proactive about reaching out to us about their...
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Functionality and Upgrades
The solution allows online scheduling, and our patients like its functionality. That is good....
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Implementation and Training
Kareo's system is down at least every other week due to maintenance or an upgrade, and that is...
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Functionality and Upgrades
Kareo's system is really easy to use. We get audits from insurance companies, and then they access...
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Other Observations & Comments
The executives and support team at Kareo are pretty good. Sometimes a member of our staff emails a...
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Other Observations & Comments
Kareo's system is above average in cost, but we have experienced more expensive EHRs.
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Implementation and Training
All of Kareo’s training consists of self-help articles. If we try to call the vendor, it takes quite...
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Service and Support
If we have a question that needs to be answered right away, we would like the ability to call...
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Service and Support
I am not happy with Kareo. We use them only for practice management and have a different solution...
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Functionality and Upgrades
We have seriously considered moving off of Kareo's system because the experience has been so...
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Interfacing and Integration
The product is a little outdated. Kareo needs to catch up with the times. But the product does its...
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Functionality and Upgrades
I really like having different features available when I am writing notes because that makes my job...
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Interfacing and Integration
I wish I had better integration with the scheduling pieces. Scheduling is a huge piece of our...
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ROI / Cost
Kareo is responsive and gets back to us. The person I have worked with can fix everything that I...
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Functionality and Upgrades
Kareo's software has everything my provider needs. The flow is good, and we can get the reports we...
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Service and Support
The support is a little slow with Kareo. We can get them on the line with no problems, but things...
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Functionality and Upgrades
My biggest concern with Kareo's system is that there are times we terminate a patient or take away...
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Implementation and Training
Our implementation of the PM system could have been longer. When we first signed up, the vendor gave...
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Implementation and Training
We like that Kareo offers live trainings that we can sign up for.
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Functionality and Upgrades
We can customize a lot of things in the product, such as our documentation and templates. We like...
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Interfacing and Integration
We would like to see improvement in the system's integration with Google Calendar. Other vendors...
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Implementation and Training
I can never get anyone from Kareo to walk me through anything with regard to training. I have to use...
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Functionality and Upgrades
If the referral system worked, it would be great, but 50% of the time, the eFaxes we send through...
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ROI / Cost
Whenever Kareo has new things, they want to charge us more to add those things to our package, and I...
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Service and Support
Kareo is never proactive. We always have to reach out to them. They never reach out to us and say...
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Relationship
Kareo's system is very user friendly. However, if we have a problem, the vendor won't resolve it....
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ROI / Cost
Kareo is pretty good at not charging for every little thing. If we buy a package, then our charge...
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Functionality and Upgrades
Our most recent upgrade was very bad. Kareo did something with the medication piece. Now, the system...
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Functionality and Upgrades
All of my staff in our office use a legacy calendar that is more medical-staff friendly than Kareo's...
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Implementation and Training
The training from Kareo was lacking. We needed more extensive training, and we even needed specific...
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Service and Support
I run into issues with Medicare because Kareo told me one thing while Medicare told me another...
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Functionality and Upgrades
The reporting functionality and the ease of getting things into the clearinghouse are pluses in the...
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Functionality and Upgrades
One problem that I have with Kareo is that when one of my providers calls me to discuss an issue, we...
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Functionality and Upgrades
The system’s patient portal is 90% functional, but I have had some recent issues with clients trying...
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Functionality and Upgrades
There are some tweaks that need to happen with Kareo’s products. My biggest issue is probably the...
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Functionality and Upgrades
I am unable to discard electronic prescription requests from pharmacies in Kareo's system. In other...
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Functionality and Upgrades
Every client in the portal has their name and date of birth in their specific profile, and that...
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Implementation and Training
When we implemented Kareo's system, we had some issues signing up with the billing and getting...
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ROI / Cost
If we have more than a certain amount of billing per month, we get charged per extra EOB submitted...
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Sales and Contracting
Kareo didn’t explain the billing details to me. They considered me a low-volume physician, and after...
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Implementation and Training
During the onboarding with Kareo, the training was just self-study. Other EMRs I have used had...
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Functionality and Upgrades
Kareo doesn’t keep all their promises. I thought that Kareo's EHR was a complete product since it...
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Service and Support
Kareo’s support is not bad. It is just that sometimes it takes time for them to get back to us. If...
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Interfacing and Integration
The only fault I have been able to find is that the product doesn’t automatically interact with my...
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Functionality and Upgrades
It took me a while to wrap my mind around the product and understand the interaction for insurance...
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ROI / Cost
Kareo would really have to change some things within the EHR for my opinion to change. I could not...
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Functionality and Upgrades
We really like the EHR setup, but first and foremost, we like that Kareo's system has the...
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Functionality and Upgrades
Of all the EHRs out there, Kareo’s EHR is probably one of the most well thought out and documented....
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Functionality and Upgrades
Kareo has a good suite of programs, but the EHR feels like it is not fully developed to me. I find...
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Lessons Learned
I would tell my colleagues that Kareo's EHR is not all that bad. If Kareo worked on the product, it...
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Service and Support
I have a problem with Kareo’s ePrescribing software, and I didn’t like their laboratory process....
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Functionality and Upgrades
I have had a positive experience with Kareo's system and am very happy overall. The user interface...
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