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Klara
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Featured  Reports

Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes
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June 2022
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User Commentary

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CEO/President

Other Observations & Comments

Most patients, even those over 50 years of age, are usually savvy enough to figure the Klara...

Feb 2023
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(0)
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CEO/President

Service and Support

Klara absolutely missed the mark on their customer service department. They have created quite an...

Feb 2023
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Manager

Functionality and Upgrades

Overall, things have gone well with the Klara solution. On the clinical side, calls come in and get...

Dec 2022
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Manager

Service and Support

In terms of our scheduling, patients can get reminder text messages. And they receive action texts,...

Dec 2022
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Manager

Functionality and Upgrades

If a guardian is on an account and we see their kids in the office , all the appointment reminders...

Dec 2022
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Manager

Other Observations & Comments

The ease of use was a little challenging but only for those who struggle with technology. For those...

Dec 2022
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Director

Functionality and Upgrades

I purchased Klara because it was text based. 99.9% of the patients coming to my office have cell...

Oct 2022
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(0)
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Director

ROI / Cost

Patients love Klara. It is so easy to use, and it is relatively foolproof. Our utilization went from...

Oct 2022
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Manager

Service and Support

Klara’s customer service team is great. Anytime that we need something, we just reach out, and the...

Sep 2022
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Manager

ROI / Cost

Klara has really helped to increase our social media presence and things like Google reviews by...

Sep 2022
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Manager

Functionality and Upgrades

A lot of our patients are geriatrics, so I don’t know whether anything is useful for them. But Klara...

Sep 2022
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Manager

Service and Support

I don’t reach out to the vendor's support team unless something is urgent, and sometimes I don’t...

May 2022
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Manager

Functionality and Upgrades

Overall, we are happy with the system. The system could use some enhancements, but my understanding...

May 2022
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COO

Functionality and Upgrades

There is a subset of patients that don't do well with the system, and the subset is people who don't...

Mar 2022
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COO

Service and Support

Klara was proactive and did a lot of good things during COVID-19. I work with one person at Klara,...

Mar 2022
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(0)
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COO

ROI / Cost

Klara is pricey, but having secure texting was worth the additional expense. The prebuilt content is...

Mar 2022
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COO

Functionality and Upgrades

A little more flexibility in the product would be valuable. The online-scheduling piece is...

Mar 2022
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