Klara
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CEO/President

Other Observations & Comments

Most patients, even those over 50 years of age, are usually savvy enough to figure the Klara...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Klara absolutely missed the mark on their customer service department. They have created quite an...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, things have gone well with the Klara solution. On the clinical side, calls come in and get...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

In terms of our scheduling, patients can get reminder text messages. And they receive action texts,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

If a guardian is on an account and we see their kids in the office , all the appointment reminders...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The ease of use was a little challenging but only for those who struggle with technology. For those...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I purchased Klara because it was text based. 99.9% of the patients coming to my office have cell...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Patients love Klara. It is so easy to use, and it is relatively foolproof. Our utilization went from...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Klara’s customer service team is great. Anytime that we need something, we just reach out, and the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Klara has really helped to increase our social media presence and things like Google reviews by...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A lot of our patients are geriatrics, so I don’t know whether anything is useful for them. But Klara...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don’t reach out to the vendor's support team unless something is urgent, and sometimes I don’t...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, we are happy with the system. The system could use some enhancements, but my understanding...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

There is a subset of patients that don't do well with the system, and the subset is people who don't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

Klara was proactive and did a lot of good things during COVID-19. I work with one person at Klara,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost

Klara is pricey, but having secure texting was worth the additional expense. The prebuilt content is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

A little more flexibility in the product would be valuable. The online-scheduling piece is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF