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Klara
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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

The vendor has made a lot of updates to the system since we got it, and they continue to make...

Dec 2021
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Manager

We do find the system to be very useful. It is pretty user friendly, easy to maneuver, and easy to understand....

Dec 2021
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Manager

There were a couple of features we assumed we would get or assumed would come along that we haven’t...

Dec 2021
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Manager

We do our own training on the system. There is not a premade course that the vendor offers, but the...

Dec 2021
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Manager

The ease of use of the system really just depends on the patient. Some patients are technology...

Dec 2021
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Manager

I love the vendor's technical support. We have a specific representative who is so nice and helpful....

Dec 2021
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(0)
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Manager

Klara is a smaller solution than an EMR, but I feel like the vendor assumes that everybody is tech...

Nov 2021
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Manager

The system's biggest outcome is being in contact with patients about COVID-19. I don't know whether...

Nov 2021
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Manager

The product has been extremely helpful. Patients are on time for appointments, they know what they...

Oct 2021
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Manager

The only complaint that we have about the product is that with multiple types of providers in one...

Oct 2021
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Manager

Klara's staff has been extremely accommodating and always available to answer questions. We were...

Oct 2021
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Manager

The implementation was very easy on our end. I devoted a lot of time to the implementation, and the...

Oct 2021
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Manager

The two-way communication is very simple. We can easily send the patient a text message, and they...

Oct 2021
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Manager

Because of Klara's system, we have better communication with patients. That is a positive outcome.

Aug 2021
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Manager

We selected Klara based on a recommendation from an existing Klara customer.

Aug 2021
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CEO/President

Klara is easy for patients to use and is HIPAA compliant. A lot of other platforms out there were...

Aug 2021
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CEO/President

I would like Klara to integrate with the EMR a little bit easier. Right now, the systems are...

Aug 2021
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CEO/President

I am very happy with Klara’s customer service. Since our initial talk, I haven't had to deal with an...

Aug 2021
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CFO

The vendor is easily accessible when we roll out new things. They help us implement new changes. We...

Aug 2021
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CFO

The vendor provides us with assistance when we need it. They check in with us randomly to make sure...

Aug 2021
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CFO

The solution meets most of our needs. Klara works as a reminder system to let patients know about...

Aug 2021
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(0)
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CFO

Klara could improve by integrating the solution more with our EMR. Our EMR vendor might be holding...

Aug 2021
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Manager

I haven't had any trouble with implementation services. We are able to communicate with the vendor...

Aug 2021
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(0)
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Manager

The product is a messaging system for our patients, and it serves its purpose. It works the way we...

Aug 2021
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(0)
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Manager

Everyone has been very pleased with the product and all of the upgraded features from the beginning....

Aug 2021
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Manager

We vetted a lot of platforms when we were trying to decide on one. Previously, we were doing almost...

Aug 2021
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Manager

I like the system's ease of use. We can send people text messages. When people save the phone...

Aug 2021
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(0)
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Manager

If Klara could make their product all encompassing to include email as a means of communication,...

Aug 2021
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(0)
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Manager

Klara's customer service has been really good. Patients have a hard time adapting to things, but...

Aug 2021
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Manager

Klara is definitely onto a good thing. They are growing, and they grew very quickly. Overall, we are...

Aug 2021
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Manager

The system is very useful for sending HIPPA-compliant forms for the patients who are technologically...

Aug 2021
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Manager

My biggest pain point with the system is filling out the forms. One reason we got the system was so...

Aug 2021
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(0)
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Manager

We have had a positive experience with Klara. They have improved a lot since we started. The system...

Aug 2021
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(0)
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Manager

The ease of use for patients isn’t great because we have a lot of elderly patients. Some of them...

Aug 2021
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Manager

In terms of the online help, Klara can sometimes be a little slow to get back to us if there is an issue....

Aug 2021
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Manager

Klara seems to catch problems before we notice them. Klara notifies us that there is a problem and...

Aug 2021
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Manager

The one thing that we would like from Klara is to get a very detailed report and list of what calls...

Aug 2021
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Manager

In the appointment reminders, there are no identifying markers. I get calls from other offices, and...

Aug 2021
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Manager

Klara has several bugs and technical issues that arise, and they notify us that they are working on...

Aug 2021
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Manager

Training is all online videos that Klara sends us to watch. Instead of calls and a person going over...

Aug 2021
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VP/Other Executive

The system is very easy for patients to use. One of the most impressive things about the Klara...

Aug 2021
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VP/Other Executive

During the implementation, I thought Klara did a very good job with communication and follow-up...

Aug 2021
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VP/Other Executive

There is a specific level of functionality for the automation of canceled appointments that the...

Aug 2021
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(0)
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VP/Other Executive

It seems like support has to go back to Klara’s development team a lot of times to get things done.

Aug 2021
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VP/Other Executive

The Klara system does a good job of driving tangible outcomes. I am seeing real improvement in...

Aug 2021
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Manager

With patient interaction platforms, there are always things that could be a little better. We have...

Aug 2021
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Manager

We had a few issues with response times for some problems we were having. When Klara sold us the...

Aug 2021
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Manager

We were able to implement the system really quickly. That process was really painless, and Klara did...

Aug 2021
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(0)
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Manager

My favorite thing about using Klara's system is the two-way texts. Patients can respond in the...

Aug 2021
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Manager

The main reason we moved to Klara was because of their customer service. I run a medical practice,...

Aug 2021
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COO

Klara has a lot of benefits. We can have a chat feature on our website that connects to our staff...

Aug 2021
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(0)
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COO

Klara has worked hard to listen to me and take input to make changes. When we started, the system...

Aug 2021
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(0)
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COO

Klara could improve the scheduling product by allowing customizable questions that we can ask the...

Aug 2021
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(0)
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COO

Anytime we want to make changes to certain features in the system, we have to go through a...

Aug 2021
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(0)
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COO

Klara does not provide a lot of training. They have a site we can go to. I am doing training videos...

Aug 2021
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(0)
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COO

I don't need to go up the flagpole at all for anything. Klara has resolved the problems we have had....

Aug 2021
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(0)
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COO

We ran into hiccups with patients at first. A lot of our patients were scheduled for two visits on...

Aug 2021
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(0)
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Manager

Klara is definitely part of our long-term plans. If we got rid of the system right now, people would...

Aug 2021
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(0)
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COO

Klara is getting bigger. I have already started to see less follow-up from our account...

Aug 2021
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(0)
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COO

Klara provides a HIPAA-compliant text messaging solution to communicate with patients. They are able...

Aug 2021
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(0)
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CEO/President

The only thing missing with this system is EMR integration. I am still looking forward to that. I...

Aug 2021
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(0)
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CEO/President

The system has electronic forms that are quite complicated. We took a while to get those taken care...

Aug 2021
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(0)
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CEO/President

The support team at Klara fixes things right away.

Aug 2021
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(0)
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CEO/President

We use the system to communicate with patients and staff. Patient communication requires a bit of...

Aug 2021
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(0)
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CEO/President

Sometimes people get frustrated about things, and then they use the Klara platform to send us their...

Aug 2021
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(0)
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CEO/President

Klara has raised their cost, and that bothers me. At the same time, I understand that the system is...

Aug 2021
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(0)
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CEO/President

Our patient communication has improved tremendously. In the past, patients would call in the office...

Aug 2021
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(0)
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Manager

Klara has gotten better, but initially, I had to prod them. Now, Klara sees my utilization of the...

Aug 2021
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(0)
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Manager

We want a way to turn the system off, and Klara is working on that. We want it open only during...

Aug 2021
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(0)
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Manager

The system can do a lot. It doesn’t always integrate with our EMR, but Klara is working on that for...

Aug 2021
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(0)
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COO

Klara’s functionality and user interface are very easy to use, so the engagement with the staff has...

Aug 2021
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(0)
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COO

Klara is super easy to use. It doesn’t take very long to understand how everything in the system...

Aug 2021
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(0)
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COO

The biggest difference between Klara’s ease of use for patients and for office staff is that the...

Aug 2021
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(0)
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COO

When people are marketing something as a HIPAA-compliant text messaging solution, I expect to be...

Aug 2021
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(0)
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COO

What the vendor does in terms of product support and new product releases is directly related to...

Aug 2021
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(0)
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Manager

It would be nice if the vendor's implementation specialists were easier to get in touch with. That...

Aug 2021
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(0)
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Manager

We expected that the solution would help our front desk people decrease the time that they spent on...

Aug 2021
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(0)
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VP/Other Executive

I would like more functionality around reporting so that we can use the system to help us track and...

Aug 2021
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(0)
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VP/Other Executive

Klara helped me realize just how much training staff really needs for written communication. We have...

Aug 2021
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(0)
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VP/Other Executive

I wanted Klara's system to quiet the phones and start coaching our patients by showing them that...

Aug 2021
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(0)
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VP/Other Executive

Sometimes, we have integration issues with reminders.

Aug 2021
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(0)
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VP/Other Executive

I struggle with getting the vendor's support on the phone.

Aug 2021
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(0)
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VP/Other Executive

I get a lot of updates from the vendor about things that they are implementing, and they ask us...

Aug 2021
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(0)
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VP/Other Executive

Sometimes the system is a little glitchy, but we rarely have issues. Most of the time, the system is...

Aug 2021
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(0)
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VP/Other Executive

The system helps us manage patient communications that are relevant to the success of the patient...

Aug 2021
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(0)
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VP/Other Executive

I expected to give the patients access to help them feel safer and more cared for. I also expected...

Aug 2021
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(0)
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Manager

The reason I contracted with Klara was to meet the requirement of having secure texting from a HIPAA...

Aug 2021
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(0)
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Manager

Our practice is very set in our workflow, so trying to get our people to understand what to do with...

Aug 2021
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(0)
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Manager

Patients get frustrated because they get a message several days prior to their appointment and then...

Aug 2021
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(0)
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Manager

So far, I haven’t been able to successfully achieve what I was trying to achieve, but I don’t think...

Aug 2021
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(0)
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Manager

The vendor's executives are great. I can get in touch with them.

Aug 2021
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(0)
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Manager

Klara needs to be more customizable for individuals. I think that users need to have access to more...

Aug 2021
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(0)
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Manager

With the system, we are able to do a lot more than we can with individual programs. Klara does the...

Aug 2021
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(0)
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Manager

Our patients absolutely love having the ability to contact our office without having to call or...

Aug 2021
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(0)
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VP/Other Executive

Klara is responsive to our needs, but the system isn't quite where it needs to be yet. We are...

Jul 2021
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(0)
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VP/Other Executive

The solution is working well for us. We have found that it increases patient engagement and loyalty....

Jul 2021
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(0)
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VP/Other Executive

We were expecting the solution to decrease the number of phone calls that we had to make and to...

Jul 2021
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(0)
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VP/Other Executive

We are really happy with the product and the vendor's team. The vendor's speed of innovation is the...

Jul 2021
||
(0)
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VP/Other Executive

Klara was better than we thought that it would be when we first started using it. We looked at other...

Jul 2021
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(0)
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Manager

I don’t know how Klara created the formula for what they charge per month, but the price is doable...

Jul 2021
||
(0)
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Manager

Klara’s support is really good. I have never had any issues. The support people are usually very...

Jul 2021
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(0)
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Manager

Klara has a voicemail-to-inbox functionality. If someone called my extension and I didn't answer,...

Jul 2021
||
(0)
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Manager

The original use for the Klara system was secure texting to patients. We found Klara at a conference...

Jul 2021
||
(0)
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Manager

Klara has added new functionality for being able to collect data through forms, and that is really...

Jul 2021
||
(0)
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Manager

We expected an easier method of communication with our patients, especially our younger ones who...

Jul 2021
||
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