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Klara Commentary
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Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes
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User Commentary

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Manager

Loyalty, Relationship

Klara will work on things, and they do submit the things that they aren't able to have or that they...

Jun 2024
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Manager

Relationship, Product

There are things that Klara could improve on and several things that we need that they cannot offer...

Jun 2024
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Manager

Relationship

The vendor executive involvement has kind of fallen off for Klara recently. The first few years we...

Jun 2024
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Manager

Value

We would highly recommend Klara to a larger practice. We have found that someone's experience...

Jun 2024
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Manager

Relationship

Klara has a little message app or message icon that we can quickly submit any issues on, and the...

Jun 2024
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Director

Relationship, Product

We deal with some more mature clients that don’t understand when we send out a reminder. Sometimes...

Feb 2024
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Director

Product

Klara is pretty easy for our staff to use.

Feb 2024
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Director

Relationship

We have had a lot of different contacts from Klara, and we have gone through a couple of different...

Feb 2024
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Physician

Operations

Klara assigned us someone for customer service. The app is easy to use, and the initial training was...

Jan 2024
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Manager

Loyalty, Value

Once Klara was bought, many unnecessary charges were made. There were some good ones, but the...

Oct 2023
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Manager

Relationship, Product, Value

Klara has really helped us with our patient communication. If someone won't answer their phone and...

Jul 2023
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Manager

Product

Some people have a lot of trouble filling out paperwork in the system and getting it to us. The...

Jul 2023
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Manager

Operations, Product

A few of our employees are still intimidated when it comes to using Klara. They don't really want to...

Jul 2023
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Manager

Operations

Initially, we were pretty confused about the vendor's training. We have a large practice, and the...

Jul 2023
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Manager

Product

Klara is delivering far more than we use at this point, so I am highly satisfied with the technology...

Jul 2023
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Manager

Relationship

In the beginning, our representative tried to be all things to all people, and that was very...

Jul 2023
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Related Reports
Performance
KLAS article icon
Patient Communications Landscape 2022
30 June 22    |   Adam Cherrington and Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
Perception
KLAS article icon
Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.
First Look
KLAS article icon
Klara
17 September 21    |   Adam Cherrington and Tyler Sycamore
Provider organizations are seeking to consolidate patient engagement vendors, and Klara—a provider of patient outreach functionality—offers several components needed for an effective patient engagement strategy (click here to explore KLAS’ full patient engagement ecosystem). This report provides a first look at the satisfaction and outcomes of Klara’s patient outreach customers.



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