Commentary Summary
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User Commentary
Relationship, Product, Value
Klara has really helped us with our patient communication. If someone won't answer their phone and...
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Product
Some people have a lot of trouble filling out paperwork in the system and getting it to us. The...
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Operations, Product
A few of our employees are still intimidated when it comes to using Klara. They don't really want to...
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Operations
Initially, we were pretty confused about the vendor's training. We have a large practice, and the...
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Product
Klara is delivering far more than we use at this point, so I am highly satisfied with the technology...
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Relationship
In the beginning, our representative tried to be all things to all people, and that was very...
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Product
An awesome thing about Klara is that we can have nurses in the OR on computers who can log in and...
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Operations
Klara leaves it up to us to figure out training, and that is tough. I think that they need to walk...
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Relationship, Product
There are good and bad things about working with Klara. There are products that can write back into...
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Value
The price for everything that we have to merge into the system is miserable. There seems to be a...
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Relationship
There are a lot of areas where Klara's product is similar to other products. I am the first person...
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Product
The Klara product is straightforward. When we use it, we feel as though we are texting on our...
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Relationship, Product
Klara has room to grow regarding how many staff members they have and what their plan is. I know...
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Loyalty, Product
When Klara initially came into our organization, there was a challenge because providers didn't want...
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Product
It can be a little difficult to use some of the system's automatic uploads or integrations because...
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Product
The system is super easy and helpful when it comes to getting things organized and finished for...
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Relationship, Product
Klara is constantly changing things. I feel like they have made a lot of upgrades and changes during...
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Loyalty, Loyalty, Value, Value
We reached out to use Klara as a third-party product to meet our goals with our EHR. We took the...
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Value, Value
Klara's enrollment is text based, and it is very quick to get someone enrolled. There is a huge...
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Culture, Culture
Klara is doing exactly what it was marketed to do.
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Relationship, Relationship
The support people for Klara are onshore, and we find them to be very easy to work with. The support...
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Product
The ease of use for both the patient and the staff is very important. Klara is a cloud-based system,...
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Operations
The implementation of the product is a little hard. We do all of our training internally. We haven’t...
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Relationship
The only option for customer service is to message the vendor through their platform, and that...
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Product
I like Klara’s integration with our EHR. I also like the ability to communicate with our patients...
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Product
Some of the product's functionality is challenging because the end user doesn’t have control over...
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Loyalty, Product
There has been a lot of software out there doing things like Klara, so things may change for us in...
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Product
Most patients, even those over 50 years of age, are usually savvy enough to figure the Klara...
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Relationship
Klara absolutely missed the mark on their customer service department. They have created quite an...
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Product
Overall, things have gone well with the Klara solution. On the clinical side, calls come in and get...
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Relationship, Product
In terms of our scheduling, patients can get reminder text messages. And they receive action texts,...
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Product
If a guardian is on an account and we see their kids in the office , all the appointment reminders...
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Operations, Product
The ease of use was a little challenging but only for those who struggle with technology. For those...
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Loyalty, Product
I purchased Klara because it was text based. 99.9% of the patients coming to my office have cell...
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Product, Value
Patients love Klara. It is so easy to use, and it is relatively foolproof. Our utilization went from...
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