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Klara Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes
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User Commentary

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Director

Relationship, Product

We deal with some more mature clients that don’t understand when we send out a reminder. Sometimes...

Feb 2024
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Director

Product

Klara is pretty easy for our staff to use.

Feb 2024
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Director

Relationship

We have had a lot of different contacts from Klara, and we have gone through a couple of different...

Feb 2024
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Physician

Operations

Klara assigned us someone for customer service. The app is easy to use, and the initial training was...

Jan 2024
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Manager

Loyalty, Value

Once Klara was bought, many unnecessary charges were made. There were some good ones, but the...

Oct 2023
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Manager

Relationship, Product, Value

Klara has really helped us with our patient communication. If someone won't answer their phone and...

Jul 2023
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Manager

Product

Some people have a lot of trouble filling out paperwork in the system and getting it to us. The...

Jul 2023
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Manager

Operations, Product

A few of our employees are still intimidated when it comes to using Klara. They don't really want to...

Jul 2023
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Manager

Operations

Initially, we were pretty confused about the vendor's training. We have a large practice, and the...

Jul 2023
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Manager

Product

Klara is delivering far more than we use at this point, so I am highly satisfied with the technology...

Jul 2023
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Manager

Relationship

In the beginning, our representative tried to be all things to all people, and that was very...

Jul 2023
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Manager

Product

An awesome thing about Klara is that we can have nurses in the OR on computers who can log in and...

Jun 2023
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Manager

Operations

Klara leaves it up to us to figure out training, and that is tough. I think that they need to walk...

Jun 2023
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Manager

Relationship, Product

There are good and bad things about working with Klara. There are products that can write back into...

Jun 2023
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Manager

Value

The price for everything that we have to merge into the system is miserable. There seems to be a...

Jun 2023
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Manager

Relationship

There are a lot of areas where Klara's product is similar to other products. I am the first person...

Jun 2023
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Manager

Product

The Klara product is straightforward. When we use it, we feel as though we are texting on our...

Jun 2023
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Manager

Relationship, Product

Klara has room to grow regarding how many staff members they have and what their plan is. I know...

Jun 2023
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Manager

Loyalty, Product

When Klara initially came into our organization, there was a challenge because providers didn't want...

Jun 2023
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Analyst/Coordinator

Product

It can be a little difficult to use some of the system's automatic uploads or integrations because...

Jun 2023
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Analyst/Coordinator

Product

The system is super easy and helpful when it comes to getting things organized and finished for...

Jun 2023
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Analyst/Coordinator

Relationship, Product

Klara is constantly changing things. I feel like they have made a lot of upgrades and changes during...

Jun 2023
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Related Reports
Performance
KLAS article icon
Patient Communications Landscape 2022
30 June 22    |   Adam Cherrington and Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
Perception
KLAS article icon
Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.
First Look
KLAS article icon
Klara
17 September 21    |   Adam Cherrington and Tyler Sycamore
Provider organizations are seeking to consolidate patient engagement vendors, and Klara—a provider of patient outreach functionality—offers several components needed for an effective patient engagement strategy (click here to explore KLAS’ full patient engagement ecosystem). This report provides a first look at the satisfaction and outcomes of Klara’s patient outreach customers.



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