Klara
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Manager

Relationship, Product, Value

Klara has really helped us with our patient communication. If someone won't answer their phone and...

Jul 2023
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Manager

Product

Some people have a lot of trouble filling out paperwork in the system and getting it to us. The...

Jul 2023
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Manager

Operations, Product

A few of our employees are still intimidated when it comes to using Klara. They don't really want to...

Jul 2023
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Manager

Operations

Initially, we were pretty confused about the vendor's training. We have a large practice, and the...

Jul 2023
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Manager

Product

Klara is delivering far more than we use at this point, so I am highly satisfied with the technology...

Jul 2023
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Manager

Relationship

In the beginning, our representative tried to be all things to all people, and that was very...

Jul 2023
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Manager

Product

An awesome thing about Klara is that we can have nurses in the OR on computers who can log in and...

Jun 2023
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Manager

Operations

Klara leaves it up to us to figure out training, and that is tough. I think that they need to walk...

Jun 2023
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Manager

Relationship, Product

There are good and bad things about working with Klara. There are products that can write back into...

Jun 2023
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Manager

Value

The price for everything that we have to merge into the system is miserable. There seems to be a...

Jun 2023
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Manager

Relationship

There are a lot of areas where Klara's product is similar to other products. I am the first person...

Jun 2023
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Manager

Product

The Klara product is straightforward. When we use it, we feel as though we are texting on our...

Jun 2023
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Manager

Relationship, Product

Klara has room to grow regarding how many staff members they have and what their plan is. I know...

Jun 2023
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Manager

Loyalty, Product

When Klara initially came into our organization, there was a challenge because providers didn't want...

Jun 2023
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Analyst/Coordinator

Product

It can be a little difficult to use some of the system's automatic uploads or integrations because...

Jun 2023
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(0)
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Analyst/Coordinator

Product

The system is super easy and helpful when it comes to getting things organized and finished for...

Jun 2023
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Analyst/Coordinator

Relationship, Product

Klara is constantly changing things. I feel like they have made a lot of upgrades and changes during...

Jun 2023
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Director

Loyalty, Loyalty, Value, Value

We reached out to use Klara as a third-party product to meet our goals with our EHR. We took the...

Apr 2023
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Director

Value, Value

Klara's enrollment is text based, and it is very quick to get someone enrolled. There is a huge...

Apr 2023
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Director

Culture, Culture

Klara is doing exactly what it was marketed to do.

Apr 2023
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Director

Relationship, Relationship

The support people for Klara are onshore, and we find them to be very easy to work with. The support...

Apr 2023
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Manager

Product

The ease of use for both the patient and the staff is very important. Klara is a cloud-based system,...

Apr 2023
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Manager

Operations

The implementation of the product is a little hard. We do all of our training internally. We haven’t...

Apr 2023
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Manager

Relationship

The only option for customer service is to message the vendor through their platform, and that...

Apr 2023
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(0)
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COO

Product

I like Klara’s integration with our EHR. I also like the ability to communicate with our patients...

Apr 2023
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(0)
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COO

Product

Some of the product's functionality is challenging because the end user doesn’t have control over...

Apr 2023
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COO

Loyalty, Product

There has been a lot of software out there doing things like Klara, so things may change for us in...

Apr 2023
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CEO/President

Product

Most patients, even those over 50 years of age, are usually savvy enough to figure the Klara...

Feb 2023
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CEO/President

Relationship

Klara absolutely missed the mark on their customer service department. They have created quite an...

Feb 2023
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Manager

Product

Overall, things have gone well with the Klara solution. On the clinical side, calls come in and get...

Dec 2022
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Manager

Relationship, Product

In terms of our scheduling, patients can get reminder text messages. And they receive action texts,...

Dec 2022
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Manager

Product

If a guardian is on an account and we see their kids in the office , all the appointment reminders...

Dec 2022
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Manager

Operations, Product

The ease of use was a little challenging but only for those who struggle with technology. For those...

Dec 2022
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Director

Loyalty, Product

I purchased Klara because it was text based. 99.9% of the patients coming to my office have cell...

Oct 2022
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Director

Product, Value

Patients love Klara. It is so easy to use, and it is relatively foolproof. Our utilization went from...

Oct 2022
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