Klara Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health and Patient Voice
KLAS Vice President Digital Health and Patient Voice - Adam Cherrington
 
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Commentary Summary

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Neither
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User Commentary

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Manager

Loyalty, Relationship

Klara will work on things, and they do submit the things that they aren't able to have or that they...

Jun 2024
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Manager

Relationship, Product

There are things that Klara could improve on and several things that we need that they cannot offer...

Jun 2024
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Manager

Relationship

The vendor executive involvement has kind of fallen off for Klara recently. The first few years we...

Jun 2024
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Manager

Value

We would highly recommend Klara to a larger practice. We have found that someone's experience...

Jun 2024
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Manager

Relationship

Klara has a little message app or message icon that we can quickly submit any issues on, and the...

Jun 2024
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Director

Relationship, Product

We deal with some more mature clients that don’t understand when we send out a reminder. Sometimes...

Feb 2024
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Director

Product

Klara is pretty easy for our staff to use.

Feb 2024
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Director

Relationship

We have had a lot of different contacts from Klara, and we have gone through a couple of different...

Feb 2024
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Physician

Operations

Klara assigned us someone for customer service. The app is easy to use, and the initial training was...

Jan 2024
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Manager

Loyalty, Value

Once Klara was bought, many unnecessary charges were made. There were some good ones, but the...

Oct 2023
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Manager

Relationship, Product, Value

Klara has really helped us with our patient communication. If someone won't answer their phone and...

Jul 2023
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Manager

Product

Some people have a lot of trouble filling out paperwork in the system and getting it to us. The...

Jul 2023
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Manager

Operations, Product

A few of our employees are still intimidated when it comes to using Klara. They don't really want to...

Jul 2023
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Manager

Operations

Initially, we were pretty confused about the vendor's training. We have a large practice, and the...

Jul 2023
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Manager

Product

Klara is delivering far more than we use at this point, so I am highly satisfied with the technology...

Jul 2023
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Manager

Relationship

In the beginning, our representative tried to be all things to all people, and that was very...

Jul 2023
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