Klara Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Relationship, Product

We deal with some more mature clients that don’t understand when we send out a reminder. Sometimes...

Feb 2024
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Director

Product

Klara is pretty easy for our staff to use.

Feb 2024
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Director

Relationship

We have had a lot of different contacts from Klara, and we have gone through a couple of different...

Feb 2024
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Physician

Operations

Klara assigned us someone for customer service. The app is easy to use, and the initial training was...

Jan 2024
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Manager

Loyalty, Value

Once Klara was bought, many unnecessary charges were made. There were some good ones, but the...

Oct 2023
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Manager

Relationship, Product, Value

Klara has really helped us with our patient communication. If someone won't answer their phone and...

Jul 2023
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Manager

Product

Some people have a lot of trouble filling out paperwork in the system and getting it to us. The...

Jul 2023
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Manager

Operations, Product

A few of our employees are still intimidated when it comes to using Klara. They don't really want to...

Jul 2023
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Manager

Operations

Initially, we were pretty confused about the vendor's training. We have a large practice, and the...

Jul 2023
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Manager

Product

Klara is delivering far more than we use at this point, so I am highly satisfied with the technology...

Jul 2023
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Manager

Relationship

In the beginning, our representative tried to be all things to all people, and that was very...

Jul 2023
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Manager

Product

An awesome thing about Klara is that we can have nurses in the OR on computers who can log in and...

Jun 2023
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Manager

Operations

Klara leaves it up to us to figure out training, and that is tough. I think that they need to walk...

Jun 2023
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Manager

Relationship, Product

There are good and bad things about working with Klara. There are products that can write back into...

Jun 2023
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Manager

Value

The price for everything that we have to merge into the system is miserable. There seems to be a...

Jun 2023
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Manager

Relationship

There are a lot of areas where Klara's product is similar to other products. I am the first person...

Jun 2023
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Manager

Product

The Klara product is straightforward. When we use it, we feel as though we are texting on our...

Jun 2023
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Manager

Relationship, Product

Klara has room to grow regarding how many staff members they have and what their plan is. I know...

Jun 2023
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Manager

Loyalty, Product

When Klara initially came into our organization, there was a challenge because providers didn't want...

Jun 2023
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Analyst/Coordinator

Product

It can be a little difficult to use some of the system's automatic uploads or integrations because...

Jun 2023
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Analyst/Coordinator

Product

The system is super easy and helpful when it comes to getting things organized and finished for...

Jun 2023
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Analyst/Coordinator

Relationship, Product

Klara is constantly changing things. I feel like they have made a lot of upgrades and changes during...

Jun 2023
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