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Klara
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes
View Report
Digital Front Door 2021: A View Through the Eyes of Market Leaders
View Report

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User Commentary

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Manager

Relationship, Product, Value

Klara has really helped us with our patient communication. If someone won't answer their phone and...

Jul 2023
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Manager

Product

Some people have a lot of trouble filling out paperwork in the system and getting it to us. The...

Jul 2023
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Manager

Operations, Product

A few of our employees are still intimidated when it comes to using Klara. They don't really want to...

Jul 2023
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Manager

Operations

Initially, we were pretty confused about the vendor's training. We have a large practice, and the...

Jul 2023
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Manager

Product

Klara is delivering far more than we use at this point, so I am highly satisfied with the technology...

Jul 2023
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Manager

Relationship

In the beginning, our representative tried to be all things to all people, and that was very...

Jul 2023
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Manager

Product

An awesome thing about Klara is that we can have nurses in the OR on computers who can log in and...

Jun 2023
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Manager

Operations

Klara leaves it up to us to figure out training, and that is tough. I think that they need to walk...

Jun 2023
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Manager

Relationship, Product

There are good and bad things about working with Klara. There are products that can write back into...

Jun 2023
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Manager

Value

The price for everything that we have to merge into the system is miserable. There seems to be a...

Jun 2023
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Manager

Relationship

There are a lot of areas where Klara's product is similar to other products. I am the first person...

Jun 2023
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Manager

Product

The Klara product is straightforward. When we use it, we feel as though we are texting on our...

Jun 2023
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Manager

Relationship, Product

Klara has room to grow regarding how many staff members they have and what their plan is. I know...

Jun 2023
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Manager

Loyalty, Product

When Klara initially came into our organization, there was a challenge because providers didn't want...

Jun 2023
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Analyst/Coordinator

Product

It can be a little difficult to use some of the system's automatic uploads or integrations because...

Jun 2023
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(0)
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Analyst/Coordinator

Product

The system is super easy and helpful when it comes to getting things organized and finished for...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Klara is constantly changing things. I feel like they have made a lot of upgrades and changes during...

Jun 2023
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(0)
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Director

Loyalty, Loyalty, Value, Value

We reached out to use Klara as a third-party product to meet our goals with our EHR. We took the...

Apr 2023
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Director

Value, Value

Klara's enrollment is text based, and it is very quick to get someone enrolled. There is a huge...

Apr 2023
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Director

Culture, Culture

Klara is doing exactly what it was marketed to do.

Apr 2023
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Director

Relationship, Relationship

The support people for Klara are onshore, and we find them to be very easy to work with. The support...

Apr 2023
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Manager

Product

The ease of use for both the patient and the staff is very important. Klara is a cloud-based system,...

Apr 2023
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Manager

Operations

The implementation of the product is a little hard. We do all of our training internally. We haven’t...

Apr 2023
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Manager

Relationship

The only option for customer service is to message the vendor through their platform, and that...

Apr 2023
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(0)
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COO

Product

I like Klara’s integration with our EHR. I also like the ability to communicate with our patients...

Apr 2023
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(0)
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COO

Product

Some of the product's functionality is challenging because the end user doesn’t have control over...

Apr 2023
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COO

Loyalty, Product

There has been a lot of software out there doing things like Klara, so things may change for us in...

Apr 2023
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CEO/President

Product

Most patients, even those over 50 years of age, are usually savvy enough to figure the Klara...

Feb 2023
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CEO/President

Relationship

Klara absolutely missed the mark on their customer service department. They have created quite an...

Feb 2023
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Manager

Product

Overall, things have gone well with the Klara solution. On the clinical side, calls come in and get...

Dec 2022
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Manager

Relationship, Product

In terms of our scheduling, patients can get reminder text messages. And they receive action texts,...

Dec 2022
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Manager

Product

If a guardian is on an account and we see their kids in the office , all the appointment reminders...

Dec 2022
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Manager

Operations, Product

The ease of use was a little challenging but only for those who struggle with technology. For those...

Dec 2022
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Director

Loyalty, Product

I purchased Klara because it was text based. 99.9% of the patients coming to my office have cell...

Oct 2022
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Director

Product, Value

Patients love Klara. It is so easy to use, and it is relatively foolproof. Our utilization went from...

Oct 2022
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Related Reports
Performance
KLAS article icon
Patient Communications Landscape 2022
30 June 22    |   Adam Cherrington and Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
Perception
KLAS article icon
Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.
First Look
KLAS article icon
Klara
17 September 21    |   Adam Cherrington and Tyler Sycamore
Provider organizations are seeking to consolidate patient engagement vendors, and Klara—a provider of patient outreach functionality—offers several components needed for an effective patient engagement strategy (click here to explore KLAS’ full patient engagement ecosystem). This report provides a first look at the satisfaction and outcomes of Klara’s patient outreach customers.



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