Exa PACS Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Product
In terms of what we use the system for, it's mainly an archive because our radiologists don't read...
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Value
Exa PACS is pretty reasonably priced. The price is really good for the amount of time we use the system....
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Loyalty
If we end up getting a new EHR, we might need to get a more robust PACS. Now that I know Exa PACS so...
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Relationship
With Konica Minolta, we don't really get training unless we ask for it. But Konica Minolta has...
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Operations
Konica Minolta doesn't have a lot of training information that they provide that we can do ourselves....
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Loyalty
We are in the process of changing solutions. We are replacing our PACS and dictation solutions with...
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Relationship
We have calls with higher-ups at Konica Minolta, and we are still talking about the same things year...
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Loyalty, Product
Konica Minolta has been super flexible with the things we have needed. We did move away from Exa...
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Relationship, Product
Konica Minolta put a log system in place where they actually have someone watching the logs to see...
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Operations
Our implementation was a big task, but Konica Minolta provided both on-site and remote resources for...
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Loyalty, Value
Exa PACS is definitely part of our long-term plans. We actually just talked with Konica Minolta...
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Relationship
Konica Minolta’s executive team has been very involved. The higher-ups have called us a few times,...
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Operations
The first time we did training, it left a little to be desired. The second time around, I think...
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Relationship
Our relationship with Konica Minolta has grown stronger over the past year, even though it started...
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Culture, Relationship, Operations
Konica Minolta came back and said that they realized they were not able to offer a certain...
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Loyalty, Product
Exa PACS is probably one of the easier systems I have used. It is relatively straightforward. We...
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Value
When we look at what we spent on Exa PACS compared to what we could have spent on something else,...
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Relationship, Operations
Konica Minolta is really open to feedback from end users. Some of the things that did not go well...
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Product
Since all our organization's sites are on the same instance, I can go into Exa PACS and set filters...
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Value
Konica Minolta doesn’t charge for every little thing. I think Exa PACS is a good product.
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Relationship
The executives at Konica Minolta keep changing. I sometimes don't know who the best point of contact...
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Operations
Konica Minolta will send a document with instructions or refer users to a site with instructions. I...
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Product
We have problems with our interfaces and the duplication of messages. Exa PACS is not what we expected....
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Product, Value
We haven't really seen many new things. We keep asking for recommendations on hardware and setups,...
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Loyalty
In the near future, we are going to be looking at different PACS that offer cloud solutions. Also,...
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Relationship, Product
The time it takes Konica Minolta to resolve a problem has been a challenge. There are a lot of...
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Relationship
The support is the one area where I would complain because of the response time. The time frame for...
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Operations
I would rate the training high. I don’t believe I left the training with any more questions. I felt...
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Culture
For the most part, the vendor keeps their promises, at least with what a sales representative...
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Relationship, Product
Konica Minolta could improve their support and the ability to print x-rays to paper without being...
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Operations
Konica Minolta's strength is training, and Exa PACS is user-friendly. The PACS team comes in person...
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Loyalty, Product
Konica Minolta needs to work on some of the aspects for radiologists viewing things in Exa PACS....
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Loyalty, Product
We just got in a version of Exa PACS where Konica Minolta started actually using an API. Not having...
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Operations
We can ask Konica Minolta for training at any time. The vendor has an online university where they...
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Relationship
There is constant communication from Konica Minolta. We have an account manager. I can basically...
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Relationship
Konica Minolta wants to be proactive. They have definitely made improvements to their proactivity,...
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Product
Exa PACS is easily accessible. We can access it through a browser and on our iPads. Konica Minolta...
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Loyalty
We are happy with Konica Minolta in general, and we like having our PACS, RIS, billing, and...
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Relationship, Product
We have found a few bugs in the system that seem to be ongoing issues. We are not sure whether there...
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Relationship
Konica Minolta is not proactive; they are very reactive. They help when needed, but only when we are...
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Loyalty, Product
Overall, I would say the solution is very good, but we do hope some of the lagging issues improve. I...
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Operations, Product
We went through an upgrade for the solution, and I don't think it had been tested very well or was...
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Relationship
Konica Minolta's support team is great. We usually hear back within an hour of logging a ticket, and...
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Product
As with any product, Exa PACS has its faults. Some people will bend over backward to keep us happy,...
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Operations
We just don't really get any training. If we could create a training, it would be customizable to...
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Relationship, Product
We would like Konica Minolta to reach out about any potential upgrades that we could do to help...
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Operations, Product
We have had very limited instances of downtime. We are on virtual network virtual servers, and we...
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Culture, Relationship
We have a sales representative for Exa PACS, but if that person is changed out, we don't know who...
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Product
Exa PACS is a pretty user-friendly PACS. Our providers don't seem to have issues with the system. If...
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Value
We are not paying an astronomical amount for Konica Minolta. I have talked to their folks, and Exa...
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Product
With Exa PACS, I would like to have more options for reports. We would like to customize them. For...
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Relationship
Konica Minolta pretty much does keep their promises. We have to go through the help desk, which is...
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Product
Exa PACS has been pretty reliable for storage, archiving, viewing, and ease of use for the...
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Product
Our radiologists didn't like the tools for MRI. We would like more functionality. We bought a...
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Relationship
Konica Minolta could always stand to improve their tier-one support in terms of closing out tickets...
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Loyalty, Product
This issue has supposedly been fixed in the next version of Exa PACS, but in the version we are...
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Product
I would buy Exa PACS again because of its simplicity. It doesn't have a separate section for...
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Operations
I do all of our training. I don't get any training from Konica Minolta. I know how to use all of Exa...
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Relationship
We have a portal for communication with Konica Minolta. When I log into the portal, I can place a...
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Commentary Summary
Comment Type Breakout