Exa PACS Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
Exa PACS is relatively straightforward. It is not complicated like some PACS products. When we did a...
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Loyalty, Product
One thing we struggle with is our integration between Exa PACS and our EHR's patient portal where...
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Relationship, Operations, Product, Value
We switched from an on-site server with Exa PACS to a cloud-based version recently. We were a little...
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Operations
The information we got from Konica Minolta during training was good, but the person that they used...
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Loyalty, Operations, Value
We used Exa PACS at our organization before we merged with another organization, so we had to pick a...
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Relationship
Konica Minolta has a really good project manager on our team who has been instrumental in making...
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Culture, Value
Konica Minolta has been very up-front with pricing. Negotiating pricing and making sure that...
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Relationship
Exa PACS is user-friendly. Technologists and radiologists who use it think it is easy to use, and I...
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Loyalty, Operations
We had a lot of struggles with Exa PACS for about a year, and the fault was on both us and Konica...
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Loyalty
We merged with another group, so when our contract with Konica Minolta runs out, we might move over...
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Relationship, Operations, Product
I feel like Konica Minolta has done well with timelines. The vendor should focus on new builds and...
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Loyalty, Product
There were a couple of things that we were looking at customizing, such as being able to show...
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Relationship, Operations
I know everybody's time is valuable and thinly spread, but Konica Minolta could maybe have a...
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Product
One of the things the radiologists like best about Exa PACS is the speed of clicking to images for...
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Relationship
Konica Minolta's support team could use some investment, particularly around adding technical...
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Product
Exa PACS lacks good integration with our EMR, and that is frustrating for decently sized imaging...
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Relationship
The support from Konica Minolta has been spotty. If we have a small issue, they can usually get back...
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Product
Exa PACS has some basic reporting tools, but they really lack beyond the very basic reports. Exa...
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Loyalty, Product
If I were to go back today and look at buying Exa PACS again, I would ask for multiple references...
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Product
I will give the solution credit for the simple admin reporting. I do like how easy it is to get the...
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Value
Exa PACS isn't an expensive system, but it also doesn't do a lot of things, so we have other...
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Loyalty
We are winding down the use of Exa PACS. We finally decided to leave due to issues with scalability,...
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Loyalty, Product
Exa PACS is pretty straightforward to use as far as PACS products go. It is web based and not too...
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Relationship, Product
The integration we currently have with our EHR isn’t deep. Konica Minolta talks a big game around...
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Relationship
In the past, there have been some issues with Konica Minolta’s customer support when it came to...
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Loyalty
Exa PACS is good for an organization with small to medium volumes, but our volume is maxing them out...
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Relationship
I have been really impressed with Konica Minolta’s executive involvement. We were able get engaged...
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Loyalty, Product
Our specialty is all about speed, meaning how long it takes between when the image is taken and when...
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Loyalty, Product
We would like Konica Minolta to work on stability and make sure there are fewer ways the product can...
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Loyalty, Relationship, Product
The performance and the stability of Exa PACS have been better since we have really worked with...
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Loyalty
One of the things we are going to push for to make sure our relationship with Konica Minolta is a...
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Loyalty, Value
We did an RFP a little while ago and compared all the big systems to our current spend with Konica...
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Loyalty
We are moving Exa PACS to Konica Minolta’s private cloud. It has been a tremendous amount of work,...
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Product
We have no issues at all and are satisfied with the product
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Loyalty, Relationship
Konica Minolta's support has slow responses. Like any large support team, the vendor uses a ticket...
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Relationship
Konica Minolta's senior level is very responsive. They will get someone on the phone with me, and we...
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Relationship
I would advise someone who was considering Exa PACS to do their due diligence on the support side of...
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Product
Based on our current experiences, I would suggest that Konica Minolta focus on HL7 integrations with...
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Relationship, Value
Exa PACS is robust. It works, and it has the ability to do everything that we need. The best thing...
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Product
Some of the functionality within Exa PACS didn't work with our workflow, and Konica Minolta told us...
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Relationship
I would like to see a quicker turnaround time from Konica Minolta’s support. If we have a first-tier...
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Loyalty
I am hoping my satisfaction with Exa PACS will increase with our upcoming upgrade and some of the...
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Product
We want to try to incorporate breast imaging within our PACS. I would like to see some improvement...
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Loyalty
We are looking forward to the upgrade. We would like Konica Minolta to trigger our upgrades sooner....
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Operations, Product
We had a very rough start with Exa PACS. Now that we have ironed out many of the issues, things are...
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Relationship
A certain person on the support team from Konica Minolta has been tremendous. They have been very...
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Relationship, Product
This cloud-based PACS is new to me. Previously, we used standalone solutions and didn’t see as many...
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Product
We have been waiting on the use of the provider portal in Exa PACS. There are separate patient,...
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Operations, Product
When we went from one version of Exa PACS to the next, we went through all the different test cases,...
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Relationship
Exa PACS is a great PACS when it is working. If we did not have to always try to fix something or...
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Operations
The training we recently had with our upgrade did not feel like it was ready to go or well...
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Relationship, Operations
We have seen a lot of turnover with the engineers and support staff. I am not sure whether people...
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Value
I hear people talking about Konica Minolta cutting back and trying to save money. I am not sure why...
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Loyalty, Relationship
Konica Minolta started group polling for all end users to tell them what they would like the vendor...
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Loyalty, Relationship, Product
Konica Minolta is under new management, and the focus has changed. They are moving in a really good...
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Relationship, Operations
Konica Minolta’s applications team is often present at our go-lives to do extra training and provide...
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Relationship, Operations
We are in a constant migration and implementation phase with Konica Minolta. Their project teams are...
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Relationship
The support team has improved and is very responsive. Things are very expensive.
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Operations
With recent upgrades, everything was rushed, and the team assisting could have taken additional...
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Relationship
If we have any issues with Exa PACS, Konica Minolta’s support is pretty good. We call a number. They...
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Operations
For Konica Minolta, probably about half of their promises are kept. The vendor could improve in...
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Operations, Product
The radiologists don't like Exa PACS cine clips. They think they are less likely to be desired in...
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Loyalty, Value
The one thing I like is that Exa PACS is unlimited for users, and that highly fits our needs in the...
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Loyalty, Operations
Konica Minolta was the only vendor of multiple vendors that could do what we wanted in a short...
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Product
Exa PACS needs better reports. Its reporting abilities are very minimal, and its reporting process...
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Relationship, Operations
Konica Minolta could always stand to improve their training. There are always issues when support...
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Operations, Product
The best part of Exa PACS is that Konica Minolta is up-to-date with security protocols and the...
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Loyalty, Product
Konica Minolta is definitely innovating and working. There are always new things from them. Exa PACS...
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Relationship
Konica Minolta's CEO is very involved. As a client, I would say that Konica Minolta is doing an...
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Loyalty
We have had sites that have had their own PACS terminated and been interested in getting a new PACS,...
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Relationship
Konica Minolta has kept countless promises. They granted a certain unique request that we had. We...
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Relationship
Konica Minolta needs to improve their communication. They have a product that is basically...
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Relationship, Operations, Product
Exa PACS has a lot of amazing features that nobody knows about. It has a lot of administrative...
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Relationship, Operations, Product
We had limited support for the integration of Exa PACS. The vendor needs to have some sort of warm...
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Culture, Value
Konica Minolta has done pretty well with not charging for every little thing. There was not a lot of...
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