Exa PACS
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship, Product
Exa PACS is reliable. We love the fact that it is seamless. When we have an issue that is along the...
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Product
We would recommend Exa PACS. We could be a spokesperson for the product. We have no complaints. Exa...
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Operations
The vendor stays on top of their implementations. If something extra is added to the product, the...
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Relationship
We have had some small glitches along the road with Exa PACS. The vendor resolves things but is not...
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Loyalty, Value
When we were deciding who to go with, Konica Minolta was very competitive. The vendor came to the...
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Product
Some things in Exa PACS are a little buggy. The vendor is going to iron those things out during a...
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Operations
Almost everything with the implementation of the software was fine. There was just one issue that...
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Relationship
I would like to see a little more fluency with HL7 messaging. We have something around that area...
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Product
The product's UI is pretty nice compared to all the UIs of other systems I have seen. It seems like...
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Product
Our experience with Exa PACS has been pretty good. Most of the problems we have had have been...
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Product
Compared to other PACS that I have seen, Exa PACS is way better. But the vendor could take some cues...
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Operations, Product
Our recent upgrade has been pretty seamless. Konica Minolta has been pretty helpful with it, but it...
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Relationship, Product
We communicate with a bunch of different PACS and EMR solutions. There are some things Konica...
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Relationship
Sometimes Konica Minolta is a little hard to get ahold of after hours, but they are pretty busy, so...
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Loyalty
The upgrade we are going through will solve a lot of our problems. Our issues are mostly with how...
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Value
When we set up a new client, Konica Minolta charges for the connection. They don't charge for...
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Relationship
We have been a client of Konica Minolta for many years, and they have upgraded several other clients...
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Operations
The vendor doesn't offer us training.
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Product
On a regular basis, everything is fine in Exa PACS. But once in a while, the worklist will go down,...
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Relationship
If we have an issue with the product that can wait, we submit a support ticket. If it is urgent,...
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Relationship
When we have requested changes, we have always been told by Konica Minolta that they will put them...
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Product
I like that everything is easy to find in Exa PACS. Everything flows, and the way the vendor has...
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Relationship, Product
We have had a really hard time with Konica Minolta's system in terms of stability. We feel like...
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Culture
I have been surprised because we don't hear back from the vendor for two or three hours. It is...
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Relationship, Product
We have had buggy coding to the point where it has shut us down. We don't feel like the...
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Loyalty
We have shifted our mammo work to another vendor's product. We had some challenges with Konica...
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Loyalty, Product
We decided to go all in on the cloud. I can't say that we fully regret the decision, but it has...
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Loyalty
Konica Minolta's price was much less than some of the larger vendors' prices, so we did consider the...
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Culture, Operations
We don't feel like we were set up to succeed from the beginning. We got off on the wrong foot with a...
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Relationship, Product
Konica Minolta has had some issues with third-party integration, which has been challenging. Most of...
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Relationship
The support team is okay when we can get ahold of them, but that is the challenge. Contacting anyone...
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Relationship
One of the challenges we face with Konica Minolta is getting through their silos and finding the...
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Product
I would like to say that our overall experience with the vendor has been more good than bad, but our...
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Product
I like the product, and the vendor's recent innovations have been phenomenal. However, I am not sure...
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Relationship
Our experience with Konica Minolta hasn't been the best, but it also hasn't been the worst. When the...
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Relationship
If the vendor were able to circumvent their pitfalls, I would definitely recommend them. However,...
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Culture
Historically, we have had some issues with the product. Some of the initial services and...
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Loyalty, Relationship
We haven't really had a reason for executives to get involved. If there were a problem, I am sure it...
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Relationship
Konica Minolta will promise me that they will do something by next week, and then they do that thing...
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Product
The one thing I like about Exa PACS is that it is easy to navigate, so I can find images easily.
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Relationship
I haven’t been impressed with the service with our new PACS. Konica Minolta has been very...
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Culture
One of the promises Konica Minolta made to us was that Exa PACS would integrate with our billing...
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Relationship, Product
We have a lot of issues with our interfaces and Exa PACS. I am not a fan of having to deal with...
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Loyalty, Product
We were told that Exa PACS was being stored in the cloud. That was a selling point that we jumped...
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Relationship
I have a very good relationship with Konica Minolta's team. That team has some really good people....
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Relationship, Product
We would like the vendor to do a bit more testing and quality control before they release new...
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Relationship
I don't have a sense that there is anything proactive from Konica Minolta. There is no system...
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Relationship, Product
Konica Minolta has the right idea. I just would like to sit down with them and let them know how we...
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Product
I love some of the things that Konica Minolta has in the system. The dashboard that I use...
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Relationship, Product
I would not want to call Konica Minolta to customize reports. If I run into a problem, I would love...
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Product
Most PACS solutions look like they have been designed by engineers, and that is a downside. They...
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Product, Value
I am trying to get customizable reports and haven't been able to. I can get a lot of data, but I...
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Product
There might be some other features and functionality that we are able to use with the PACS that...
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Relationship
We bought Exa PACS with a lot of hope and a lot of promises made by the vendor. Many of those...
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Loyalty, Product
The features are just not there, and the technology is not where it needs to be. I would not be able...
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Relationship
The support is what really drags everything down for me. Overall, the platform for basic imaging is...
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Relationship
Konica Minolta seems to be short on resources and staff in all areas. We see this in our sales...
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Product, Value
I would not recommend Exa PACS to an imaging center that is over 75,000 or so studies per year. I...
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Product
Exa PACS is easy to use, so that is one of the highlights for us. We have new people from time to...
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Relationship
Any time that I have needed to figure something out, I reach out and get ahold of somebody at Konica...
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Relationship
I am a very demanding customer; I always want the best, and I have been impressed with Konica...
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Loyalty
One of the main reasons that we went with the system was its PET functionality. However, I think...
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Operations
The implementation and the go-live were difficult, partly because some of the staff members who came...
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Relationship, Product
We have had stability issues with our HL7 interfaces, and we are constantly working through those...
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Product
There are some things that don't work correctly in our version of the product. There are daily...
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Relationship
We struggle with the vendor's support. If we have a situation where interfaces are down, the...
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Value
There are things that we can be charged for that we aren't charged for every time. We are happy with...
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Relationship, Operations
We have an engineer who understands our setup and who has been with us from the beginning, and we...
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Relationship
The pandemic hurt a lot of companies in a lot of different aspects, and unfortunately for Konica...
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Product
There are a lot of RIS PACS solutions, and the solutions have their own insight infrastructure. The...
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Loyalty, Operations, Product
When we first rolled out the PACS solution, there were a lot of test products, and we felt like we...
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Product
The standout benefit of the PACS is that it is extremely to use. With one click, users can edit a...
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Loyalty, Product
The version that we are on has a glitch. The vendor has told me that they have corrected the issue...
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Product
I would like to see more issues addressed and fixed in each version, or I would like to see simple...
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Relationship
The vendor's level-one support team is not knowledgeable enough about the product to assist us. We...
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Relationship
I have access to the vendor's executives. I have talked to a lot of people who are higher up in...
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Operations, Product
Adding facilities to the system and developing workflows for them is really easy. The workflows are...
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Loyalty, Product
I love Exa PACS. We had legacy systems before we went with Exa PACS, and everything was separate....
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Operations
We delayed our go-live, but the vendor was very understanding and accommodating and agreed to...
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Product
The radiologists like Exa PACS more than what we had in the past because it is always up-to-date....
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Loyalty
I am always talking to people about PACS solutions. This product is an excellent PACS. It is easy to...
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Value
The ROI we have put forward for the PACS solution is amazing compared to all of the other solutions...
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Culture
Konica Minolta has been very transparent about their fee structure. I can expect what the costs will...
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Relationship, Product
I would tell a friend to absolutely get the product. It is an amazing product. It has so many...
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Relationship, Product
Overall, working with Konica Minolta has been a great experience, and I have worked with other PACS...
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Relationship, Product
Konica Minolta is very adaptable to our requests. They have developed things based on some of our...
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