Exa PACS Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations, Product
We had a very rough start with Exa PACS. Now that we have ironed out many of the issues, things are...
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Relationship
A certain person on the support team from Konica Minolta has been tremendous. They have been very...
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Relationship, Product
This cloud-based PACS is new to me. Previously, we used standalone solutions and didn’t see as many...
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Product
We have been waiting on the use of the provider portal in Exa PACS. There are separate patient,...
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Operations, Product
When we went from one version of Exa PACS to the next, we went through all the different test cases,...
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Relationship
Exa PACS is a great PACS when it is working. If we did not have to always try to fix something or...
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Operations
The training we recently had with our upgrade did not feel like it was ready to go or well...
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Relationship, Operations
We have seen a lot of turnover with the engineers and support staff. I am not sure whether people...
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Value
I hear people talking about Konica Minolta cutting back and trying to save money. I am not sure why...
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Loyalty, Relationship
Konica Minolta started group polling for all end users to tell them what they would like the vendor...
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Loyalty, Relationship, Product
Konica Minolta is under new management, and the focus has changed. They are moving in a really good...
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Relationship, Operations
Konica Minolta’s applications team is often present at our go-lives to do extra training and provide...
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Relationship, Operations
We are in a constant migration and implementation phase with Konica Minolta. Their project teams are...
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Relationship
The support team has improved and is very responsive. Things are very expensive.
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Operations
With recent upgrades, everything was rushed, and the team assisting could have taken additional...
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Relationship
If we have any issues with Exa PACS, Konica Minolta’s support is pretty good. We call a number. They...
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Operations
For Konica Minolta, probably about half of their promises are kept. The vendor could improve in...
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Operations, Product
The radiologists don't like Exa PACS cine clips. They think they are less likely to be desired in...
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Loyalty, Value
The one thing I like is that Exa PACS is unlimited for users, and that highly fits our needs in the...
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Loyalty, Operations
Konica Minolta was the only vendor of multiple vendors that could do what we wanted in a short...
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Product
Exa PACS needs better reports. Its reporting abilities are very minimal, and its reporting process...
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Relationship, Operations
Konica Minolta could always stand to improve their training. There are always issues when support...
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Operations, Product
The best part of Exa PACS is that Konica Minolta is up-to-date with security protocols and the...
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Loyalty, Product
Konica Minolta is definitely innovating and working. There are always new things from them. Exa PACS...
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Relationship
Konica Minolta's CEO is very involved. As a client, I would say that Konica Minolta is doing an...
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Loyalty
We have had sites that have had their own PACS terminated and been interested in getting a new PACS,...
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Relationship
Konica Minolta has kept countless promises. They granted a certain unique request that we had. We...
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Relationship
Konica Minolta needs to improve their communication. They have a product that is basically...
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Relationship, Operations, Product
Exa PACS has a lot of amazing features that nobody knows about. It has a lot of administrative...
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Relationship, Operations, Product
We had limited support for the integration of Exa PACS. The vendor needs to have some sort of warm...
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Culture, Value
Konica Minolta has done pretty well with not charging for every little thing. There was not a lot of...
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Product
The hanging protocols for Exa PACS are amazing; they are some of the best compared to the hanging...
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Operations, Product
We originally owned a server, so we didn't get as many updates compared to other people. Now, we are...
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Relationship
Our only project manager is amazing, but they are definitely overwhelmed. They are very busy and...
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Product
There are some issues and bugs here and there in the system, but it is working perfectly fine as it...
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Product
The product’s patient portal and the referring physician portal are probably the worst portals in...
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Product
The best part about the system is that I can export things to Excel within a second. It already has...
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Loyalty, Relationship, Product
Changes may not happen right away, but Konica Minolta is always willing to get feedback and make...
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Operations
I never really hear Konica Minolta telling us that they are doing another training session. Even...
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Relationship
Back in the day, the vendor’s representatives would come out every few months to visit and ask us...
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Relationship
The vendor’s support team and employees don't know how great Exa PACS actually is because they...
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Operations
People should always be up-to-date, but when the vendor sends a 600-page patch note, 90% of people...
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Relationship
When the vendor has a client that uses everything in the all-in-one system, it is not just a...
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Value
The product is very expensive, and the vendor charges for everything. Application training should be...
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Relationship
One of my biggest headaches with the vendor is their support team. I feel like I'm talking to the...
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Relationship
I did not like our old project manager from Konica Minolta at all. However, I have never had any...
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Product
One of Konica Minolta's competitors' products can, at just a click of a button, generate hundreds of...
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Operations
We have always had an issue with the product’s billing. For every billing company I have worked with...
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Relationship, Value
The overall product is great, but the additional invoices can be overwhelming. The support has improved....
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