Exa PACS
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Monique Rasband
Research Director
KLAS Research Director - Monique Rasband
 
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User Commentary

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CEO/President

Functionality and Upgrades

We are a small organization, so I don't think that we need much more from a product than what we are...

Jul 2022
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CEO/President

Functionality and Upgrades

I have received some complaints from my referring providers because I have given them access to the...

Jul 2022
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CEO/President

Functionality and Upgrades

To keep our providers from being unhappy with our company, we have to give them complete access to...

Jul 2022
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CEO/President

ROI / Cost (care and feeding)

We have to pay for HL7 connections, and those aren't cheap. We have had to do that for the few...

Jul 2022
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CEO/President

Service and Support

Whenever there is a problem, we have to call the vendor's main support line. I don't know whether we...

Jul 2022
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CEO/President

Service and Support

The vendor's training and support haven't been the worst, but they also haven't been the best. From...

Jul 2022
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Manager

Functionality and Upgrades

The vendor's PACS is very good. It is robust, and it does basically everything that we want to do.

Jul 2022
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Manager

Functionality and Upgrades

The system has some bugs in it that we have reported and that have not been taken care of. One bug...

Jul 2022
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Manager

Service and Support

We have issues that we reported a long time ago, and the vendor still hasn't fixed them. The vendor...

Jul 2022
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(0)
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Director

Service and Support

I don't have a sense that there is anything proactive from Konica Minolta. There is no system...

Jul 2022
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Director

Service and Support

Konica Minolta has the right idea. I just would like to sit down with them and let them know how we...

Jul 2022
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Director

Functionality and Upgrades

I love some of the things that Konica Minolta has in the system. The dashboard that I use...

Jul 2022
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Director

Other Observations & Comments

I would not want to call Konica Minolta to customize reports. If I run into a problem, I would love...

Jul 2022
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Director

Technology

Most PACS solutions look like they have been designed by engineers, and that is a downside. They...

Jul 2022
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Director

Service and Support

I am trying to get customizable reports and haven't been able to. I can get a lot of data, but I...

Jul 2022
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Director

Functionality and Upgrades

There might be some other features and functionality that we are able to use with the PACS that...

Jul 2022
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Director

Relationship

We bought Exa PACS with a lot of hope and a lot of promises made by the vendor. Many of those...

Jul 2022
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Director

Technology

The features are just not there, and the technology is not where it needs to be. I would not be able...

Jul 2022
||
(0)
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Director

Service and Support

The support is what really drags everything down for me. Overall, the platform for basic imaging is...

Jul 2022
||
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Director

Service and Support

Konica Minolta seems to be short on resources and staff in all areas. We see this in our sales...

Jul 2022
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(0)
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Director

Lessons Learned

I would not recommend Exa PACS to an imaging center that is over 75,000 or so studies per year. I...

Jul 2022
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(0)
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Director

Functionality and Upgrades

Exa PACS is easy to use, so that is one of the highlights for us. We have new people from time to...

Jul 2022
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Manager

Service and Support

Any time that I have needed to figure something out, I reach out and get ahold of somebody at Konica...

Jun 2022
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(0)
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CEO/President

Service and Support

I am a very demanding customer; I always want the best, and I have been impressed with Konica...

Jun 2022
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Manager

Win/Loss - Why they were selected (by current clients)

One of the main reasons that we went with the system was its PET functionality. However, I think...

Jun 2022
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VP/Other Executive

Implementation and Training

The implementation and the go-live were difficult, partly because some of the staff members who came...

Jun 2022
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VP/Other Executive

Technology

We have had stability issues with our HL7 interfaces, and we are constantly working through those...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

There are some things that don't work correctly in our version of the product. There are daily...

Jun 2022
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VP/Other Executive

Service and Support

We struggle with the vendor's support. If we have a situation where interfaces are down, the...

Jun 2022
||
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Manager

ROI / Cost (care and feeding)

There are things that we can be charged for that we aren't charged for every time. We are happy with...

Jun 2022
||
(0)
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Manager

Relationship

We have an engineer who understands our setup and who has been with us from the beginning, and we...

Jun 2022
||
(0)
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VP/Other Executive

Service and Support

The pandemic hurt a lot of companies in a lot of different aspects, and unfortunately for Konica...

Jun 2022
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CEO/President

Interfacing and Integration

There are a lot of RIS PACS solutions, and the solutions have their own insight infrastructure. The...

Jun 2022
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CEO/President

Relationship

When we first rolled out the PACS solution, there were a lot of test products, and we felt like we...

Jun 2022
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Manager

Functionality and Upgrades

The standout benefit of the PACS is that it is extremely to use. With one click, users can edit a...

Jun 2022
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Manager

Interfacing and Integration

The version that we are on has a glitch. The vendor has told me that they have corrected the issue...

Jun 2022
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Manager

Lessons Learned

I would like to see more issues addressed and fixed in each version, or I would like to see simple...

Jun 2022
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(0)
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Manager

Service and Support

The vendor's level-one support team is not knowledgeable enough about the product to assist us. We...

Jun 2022
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Manager

Relationship

I have access to the vendor's executives. I have talked to a lot of people who are higher up in...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

Adding facilities to the system and developing workflows for them is really easy. The workflows are...

Jun 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

I love Exa PACS. We had legacy systems before we went with Exa PACS, and everything was separate....

Jun 2022
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(0)
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VP/Other Executive

Implementation and Training

We delayed our go-live, but the vendor was very understanding and accommodating and agreed to...

Jun 2022
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(0)
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VP/Other Executive

Technology

The radiologists like Exa PACS more than what we had in the past because it is always up-to-date....

Jun 2022
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Manager

Functionality and Upgrades

I am always talking to people about PACS solutions. This product is an excellent PACS. It is easy to...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

The ROI we have put forward for the PACS solution is amazing compared to all of the other solutions...

Jun 2022
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(0)
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CEO/President

ROI / Cost (care and feeding)

Konica Minolta has been very transparent about their fee structure. I can expect what the costs will...

Jun 2022
||
(0)
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VP/Other Executive

Lessons Learned

I would tell a friend to absolutely get the product. It is an amazing product. It has so many...

Jun 2022
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(0)
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Manager

Relationship

Overall, working with Konica Minolta has been a great experience, and I have worked with other PACS...

Jun 2022
||
(0)
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Manager

Service and Support

Konica Minolta is very adaptable to our requests. They have developed things based on some of our...

Jun 2022
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