Exa PACS Commentary
Filtered view: All

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
COO

Product

The hanging protocols for Exa PACS are amazing; they are some of the best compared to the hanging...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

We originally owned a server, so we didn't get as many updates compared to other people. Now, we are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Our only project manager is amazing, but they are definitely overwhelmed. They are very busy and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

There are some issues and bugs here and there in the system, but it is working perfectly fine as it...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The product’s patient portal and the referring physician portal are probably the worst portals in...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The best part about the system is that I can export things to Excel within a second. It already has...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Product

Changes may not happen right away, but Konica Minolta is always willing to get feedback and make...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

I never really hear Konica Minolta telling us that they are doing another training session. Even...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Back in the day, the vendor’s representatives would come out every few months to visit and ask us...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

The vendor’s support team and employees don't know how great Exa PACS actually is because they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

People should always be up-to-date, but when the vendor sends a 600-page patch note, 90% of people...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

When the vendor has a client that uses everything in the all-in-one system, it is not just a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

The product is very expensive, and the vendor charges for everything. Application training should be...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

One of my biggest headaches with the vendor is their support team. I feel like I'm talking to the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

I did not like our old project manager from Konica Minolta at all. However, I have never had any...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

One of Konica Minolta's competitors' products can, at just a click of a button, generate hundreds of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

We have always had an issue with the product’s billing. For every billing company I have worked with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

The overall product is great, but the additional invoices can be overwhelming. The support has improved....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Our experience with Exa PACS was good when we started, but I don’t believe the newer version has...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I believe that if Konica Minolta offered a version that was tested and had fewer bugs, we would like...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Konica Minolta has not had a lot of development, and they really have not delivered a lot of new...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a meeting with some of the Konica Minolta leaders. To their credit, when we shared our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

We have been talking about moving vendors, and I think we will be looking deeper at RSNA. We don't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I will give the vendor more credit for at least communicating in the past year. Things are still not...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We have looked at and talked about the cloud, but I am not sure what the future holds with Exa PACS...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support seems to be hit or miss, but it is better now than it was last year. There are still...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an issue with the support tickets system; it is a black hole. I feel like I follow up over...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Konica Minolta is very helpful, and every time we call for help or send an email, they are very...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I never got training from Konica Minolta. If I need to know something about Exa PACS, my boss tells...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have had one major upgrade since we got the product, and it was a clunky upgrade. It was very,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I did have a call with our representative recently who had a solution for one of the issues that we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Once we submit a ticket to the vendor, the support team is very responsive, and we are able to get...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

Exa PACS is a zero-footprint web-bridge viewer that has all of the tools it needs and improves our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship, Product

The PETs and CTs in particular are functional but could be more comprehensive. I would say that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation was a slow process because we were replacing a stovepipe solution and there were...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The people from Konica Minolta were assigned to other projects, so at times, we had slow responses...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have ironed out many of the issues that were in place at the very beginning with regard to the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Whenever we brought issues to Konica Minolta's attention, they were immediately trying to get the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Everything is simplified within the product. I know how it is to work with different modules and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Every time we have had to add functionality or implement something that we ran into a different...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Konica Minolta’s training was more of a demonstrative training as opposed to hands-on training. They...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It has been painful getting all the connections in place, but we have been able to have the PACS...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Konica Minolta doesn't really negotiate. They presented their normal practice on how they do things,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our implementation of the system wasn't as smooth as it could have been. There were a few items that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The time difference between us and the vendor's support people is sometimes challenging.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We decided to stay with Exa PACS for now; we didn't want to have to do all the work to transfer the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some limitations in some features of Exa PACS. The default hanging protocols in Exa PACS...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

While Exa PACS is a dependable platform in terms of uptime, radiologists are not happy with the Exa...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Normally with Exa PACS, we can right-click, and our tools come up. But sometimes those tools come up...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When we go into Exa PACS, we can pick a peer review function, but that function doesn’t populate. We...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

No PACS is perfect, and Exa PACS has some really great benefits. The biggest issue for our area is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The format of listing prior exams makes it difficult to readily identify relevant comparisons, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Exa PACS has so many settings to work with, but there are minimal explanations about what each...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training for the Exa PACS apps could be better. The vendor has different people in apps, and the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Exa PACS is easy to use. The providers like Exa PACS because of its point-and-click nature. It is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor could improve by having more communication and better app training. The vendor could...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

When we were looking for a new PACS, a lot of vendors wanted us to have an annual service agreement,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

We don’t ever hear from a Konica Minolta sales representative asking us how everything is going. No...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have had a hard time integrating Exa PACS with other IT solutions. That was not expected. It has...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The support team has been slow and in some cases nonresponsive. We have outstanding tickets, and for...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are a lot of good people at Konica Minolta, and they seem to want to fix things and figure...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We had a rough implementation followed by a tough upgrade. I don't know that we ever got fully on...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Exa PACS is easy to use, and it is pretty straightforward. It does not seem like it is hard to get...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I do not see any strengths with the product or Konica Minolta. The biggest opportunities for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Konica Minolta could really improve our experience as a customer by being responsive to our tickets...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship, Product

Our experience is going well. Exa PACS is working as it is supposed to, and it is working well....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Konica Minolta keeps 90% of their promises. It is not like there is a specific promise that they...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

There are some issues with timing during implementations. Sometimes, if there is an upgrade to do,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

There are a few things that Konica Minolta still has yet to tweak or implement, but generally, the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I get the feeling that Konica Minolta is a bit overloaded with customers. When Konica Minolta’s...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I would be more likely to recommend Konica Minolta to a small organization. For a small healthcare...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

Konica Minolta is going to do an upgrade to a new version. They promised last year that things would...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Konica Minolta promises a lot and then underdelivers. In this environment, the product is everything...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

For now, Konica Minolta is part of our long-term plans, though they struggle to keep up sometimes....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

When we had an upgrade, the vendor provided a static call where people could jump in and get things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Overall, my experience with Konica Minolta has been good. Exa PACS is doing what all PACS solutions...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Product

We have had two major issues. One is that we purchased the cardiac piece and it doesn't really meet...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With the implementation, there was a lot of movement among personnel, so we had to keep starting...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Konica Minolta’s support has been good, and historically, we are on a very good path with them.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We hit a bump with Exa PACS. We were struggling with image loading and with one specific version of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We have a good working relationship with our regional sales manager. We can call that person or send...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Konica Minolta’s training is pretty easy. The vendor has resources. Konica Minolta just came out...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

The product works exactly as intended and is very customizable.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are having the vendor do some things that are outside their normal scope, but the vendor is doing...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For the average person, Exa PACS can be a bit overwhelming until the user has had some time to work...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Konica Minolta’s development team seems pretty phenomenal. They do a good job of rolling out and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our experience with Konica Minolta has trended upward quite a bit recently. Our relationships have...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Exa PACS has improved quite a bit over the last year, and we have been very happy with that. We have...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In the past year, everything that the vendor said they would do has been done, or we have begun...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have had a phenomenal backbone of support from Konica Minolta. When anything needs to be handled,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is very team oriented. They are a service provider to our account, but our relationship...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

People looking to work with the vendor need to be sure to ask every question they need to and make...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Konica Minolta has been struggling with the stability of their PACS and properly supporting it. It...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have had discussions internally about leaving and moving to a new vendor. We have leaders saying...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We used to have a good account manager, and now the one we have is almost nonexistent. We don't ever...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We don't see a lot of new technology introduced. If it is introduced, we are not made aware of it. I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't feel secure with the way things are going with Konica Minolta, and there is a low level of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We work with an application specialist who really helps us out and shelters us from talking to some...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The people we originally worked with were good. Unfortunately, things have changed. It feels like we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF