Exa PACS Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Product
The hanging protocols for Exa PACS are amazing; they are some of the best compared to the hanging...
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Operations, Product
We originally owned a server, so we didn't get as many updates compared to other people. Now, we are...
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Relationship
Our only project manager is amazing, but they are definitely overwhelmed. They are very busy and...
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Product
There are some issues and bugs here and there in the system, but it is working perfectly fine as it...
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Product
The product’s patient portal and the referring physician portal are probably the worst portals in...
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Product
The best part about the system is that I can export things to Excel within a second. It already has...
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Loyalty, Relationship, Product
Changes may not happen right away, but Konica Minolta is always willing to get feedback and make...
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Operations
I never really hear Konica Minolta telling us that they are doing another training session. Even...
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Relationship
Back in the day, the vendor’s representatives would come out every few months to visit and ask us...
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Relationship
The vendor’s support team and employees don't know how great Exa PACS actually is because they...
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Operations
People should always be up-to-date, but when the vendor sends a 600-page patch note, 90% of people...
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Relationship
When the vendor has a client that uses everything in the all-in-one system, it is not just a...
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Value
The product is very expensive, and the vendor charges for everything. Application training should be...
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Relationship
One of my biggest headaches with the vendor is their support team. I feel like I'm talking to the...
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Relationship
I did not like our old project manager from Konica Minolta at all. However, I have never had any...
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Product
One of Konica Minolta's competitors' products can, at just a click of a button, generate hundreds of...
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Operations
We have always had an issue with the product’s billing. For every billing company I have worked with...
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Relationship, Value
The overall product is great, but the additional invoices can be overwhelming. The support has improved....
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Loyalty, Product
Our experience with Exa PACS was good when we started, but I don’t believe the newer version has...
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Loyalty
I believe that if Konica Minolta offered a version that was tested and had fewer bugs, we would like...
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Product
Konica Minolta has not had a lot of development, and they really have not delivered a lot of new...
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Relationship
We had a meeting with some of the Konica Minolta leaders. To their credit, when we shared our...
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Culture, Loyalty
We have been talking about moving vendors, and I think we will be looking deeper at RSNA. We don't...
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Loyalty, Relationship
I will give the vendor more credit for at least communicating in the past year. Things are still not...
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Loyalty, Relationship
We have looked at and talked about the cloud, but I am not sure what the future holds with Exa PACS...
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Relationship
The support seems to be hit or miss, but it is better now than it was last year. There are still...
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Relationship
We have an issue with the support tickets system; it is a black hole. I feel like I follow up over...
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Relationship
Konica Minolta is very helpful, and every time we call for help or send an email, they are very...
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Operations
I never got training from Konica Minolta. If I need to know something about Exa PACS, my boss tells...
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Operations, Product
We have had one major upgrade since we got the product, and it was a clunky upgrade. It was very,...
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Relationship, Operations
I did have a call with our representative recently who had a solution for one of the issues that we...
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Relationship
Once we submit a ticket to the vendor, the support team is very responsive, and we are able to get...
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Product, Value
Exa PACS is a zero-footprint web-bridge viewer that has all of the tools it needs and improves our...
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Loyalty, Relationship, Product
The PETs and CTs in particular are functional but could be more comprehensive. I would say that...
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Operations
The implementation was a slow process because we were replacing a stovepipe solution and there were...
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Relationship, Operations
The people from Konica Minolta were assigned to other projects, so at times, we had slow responses...
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Operations, Product
We have ironed out many of the issues that were in place at the very beginning with regard to the...
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Relationship
Whenever we brought issues to Konica Minolta's attention, they were immediately trying to get the...
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Product
Everything is simplified within the product. I know how it is to work with different modules and...
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Operations
Every time we have had to add functionality or implement something that we ran into a different...
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Operations
Konica Minolta’s training was more of a demonstrative training as opposed to hands-on training. They...
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Product
It has been painful getting all the connections in place, but we have been able to have the PACS...
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Culture, Value
Konica Minolta doesn't really negotiate. They presented their normal practice on how they do things,...
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Operations
Our implementation of the system wasn't as smooth as it could have been. There were a few items that...
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Relationship
The time difference between us and the vendor's support people is sometimes challenging.
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Loyalty
We decided to stay with Exa PACS for now; we didn't want to have to do all the work to transfer the...
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Product
There are some limitations in some features of Exa PACS. The default hanging protocols in Exa PACS...
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Product
While Exa PACS is a dependable platform in terms of uptime, radiologists are not happy with the Exa...
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Product
Normally with Exa PACS, we can right-click, and our tools come up. But sometimes those tools come up...
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Product
When we go into Exa PACS, we can pick a peer review function, but that function doesn’t populate. We...
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Relationship
No PACS is perfect, and Exa PACS has some really great benefits. The biggest issue for our area is...
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Product
The format of listing prior exams makes it difficult to readily identify relevant comparisons, and...
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Product
Exa PACS has so many settings to work with, but there are minimal explanations about what each...
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Operations
The training for the Exa PACS apps could be better. The vendor has different people in apps, and the...
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Product
Exa PACS is easy to use. The providers like Exa PACS because of its point-and-click nature. It is...
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Operations
The vendor could improve by having more communication and better app training. The vendor could...
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Culture, Loyalty
When we were looking for a new PACS, a lot of vendors wanted us to have an annual service agreement,...
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Culture, Relationship
We don’t ever hear from a Konica Minolta sales representative asking us how everything is going. No...
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Operations, Product
We have had a hard time integrating Exa PACS with other IT solutions. That was not expected. It has...
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Loyalty, Relationship
The support team has been slow and in some cases nonresponsive. We have outstanding tickets, and for...
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Relationship
There are a lot of good people at Konica Minolta, and they seem to want to fix things and figure...
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Operations
We had a rough implementation followed by a tough upgrade. I don't know that we ever got fully on...
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Product
Exa PACS is easy to use, and it is pretty straightforward. It does not seem like it is hard to get...
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Product
I do not see any strengths with the product or Konica Minolta. The biggest opportunities for...
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Relationship
Konica Minolta could really improve our experience as a customer by being responsive to our tickets...
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Loyalty, Relationship, Product
Our experience is going well. Exa PACS is working as it is supposed to, and it is working well....
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Relationship
Konica Minolta keeps 90% of their promises. It is not like there is a specific promise that they...
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Operations
There are some issues with timing during implementations. Sometimes, if there is an upgrade to do,...
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Loyalty, Product
There are a few things that Konica Minolta still has yet to tweak or implement, but generally, the...
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Relationship
I get the feeling that Konica Minolta is a bit overloaded with customers. When Konica Minolta’s...
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Product
I would be more likely to recommend Konica Minolta to a small organization. For a small healthcare...
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Loyalty
Konica Minolta is going to do an upgrade to a new version. They promised last year that things would...
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Product
Konica Minolta promises a lot and then underdelivers. In this environment, the product is everything...
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Loyalty, Relationship
For now, Konica Minolta is part of our long-term plans, though they struggle to keep up sometimes....
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Loyalty
When we had an upgrade, the vendor provided a static call where people could jump in and get things...
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Relationship, Product
Overall, my experience with Konica Minolta has been good. Exa PACS is doing what all PACS solutions...
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Culture, Loyalty, Product
We have had two major issues. One is that we purchased the cardiac piece and it doesn't really meet...
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Operations
With the implementation, there was a lot of movement among personnel, so we had to keep starting...
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Relationship
Konica Minolta’s support has been good, and historically, we are on a very good path with them.
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Product
We hit a bump with Exa PACS. We were struggling with image loading and with one specific version of...
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Culture, Value
We have a good working relationship with our regional sales manager. We can call that person or send...
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Operations
Konica Minolta’s training is pretty easy. The vendor has resources. Konica Minolta just came out...
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Culture, Product
The product works exactly as intended and is very customizable.
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Product
We are having the vendor do some things that are outside their normal scope, but the vendor is doing...
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Product
For the average person, Exa PACS can be a bit overwhelming until the user has had some time to work...
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Relationship
Konica Minolta’s development team seems pretty phenomenal. They do a good job of rolling out and...
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Relationship
Our experience with Konica Minolta has trended upward quite a bit recently. Our relationships have...
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Product
Exa PACS has improved quite a bit over the last year, and we have been very happy with that. We have...
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Relationship
In the past year, everything that the vendor said they would do has been done, or we have begun...
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Relationship
I have had a phenomenal backbone of support from Konica Minolta. When anything needs to be handled,...
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Relationship
The vendor is very team oriented. They are a service provider to our account, but our relationship...
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Relationship
People looking to work with the vendor need to be sure to ask every question they need to and make...
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Relationship, Product
Konica Minolta has been struggling with the stability of their PACS and properly supporting it. It...
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Loyalty
We have had discussions internally about leaving and moving to a new vendor. We have leaders saying...
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Relationship
We used to have a good account manager, and now the one we have is almost nonexistent. We don't ever...
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Relationship, Product
We don't see a lot of new technology introduced. If it is introduced, we are not made aware of it. I...
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Relationship
I don't feel secure with the way things are going with Konica Minolta, and there is a low level of...
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Relationship
We work with an application specialist who really helps us out and shelters us from talking to some...
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Relationship
The people we originally worked with were good. Unfortunately, things have changed. It feels like we...
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