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Exa PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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June 2024
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User Commentary

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Director

Operations, Product

We had a very rough start with Exa PACS. Now that we have ironed out many of the issues, things are...

Oct 2024
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(0)
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Director

Relationship

A certain person on the support team from Konica Minolta has been tremendous. They have been very...

Oct 2024
||
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Director

Relationship, Product

This cloud-based PACS is new to me. Previously, we used standalone solutions and didn’t see as many...

Oct 2024
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(0)
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Director

Product

We have been waiting on the use of the provider portal in Exa PACS. There are separate patient,...

Oct 2024
||
(0)
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Director

Operations, Product

When we went from one version of Exa PACS to the next, we went through all the different test cases,...

Oct 2024
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(0)
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Manager

Relationship

Exa PACS is a great PACS when it is working. If we did not have to always try to fix something or...

Sep 2024
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(0)
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Manager

Operations

The training we recently had with our upgrade did not feel like it was ready to go or well...

Sep 2024
||
(0)
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Manager

Relationship, Operations

We have seen a lot of turnover with the engineers and support staff. I am not sure whether people...

Sep 2024
||
(0)
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Manager

Value

I hear people talking about Konica Minolta cutting back and trying to save money. I am not sure why...

Sep 2024
||
(0)
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Manager

Loyalty, Relationship

Konica Minolta started group polling for all end users to tell them what they would like the vendor...

Aug 2024
||
(0)
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Manager

Loyalty, Relationship, Product

Konica Minolta is under new management, and the focus has changed. They are moving in a really good...

Aug 2024
||
(0)
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Manager

Relationship, Operations

Konica Minolta’s applications team is often present at our go-lives to do extra training and provide...

Aug 2024
||
(0)
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Manager

Relationship, Operations

We are in a constant migration and implementation phase with Konica Minolta. Their project teams are...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

The support team has improved and is very responsive. Things are very expensive.

Aug 2024
||
(0)
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Analyst/Coordinator

Operations

With recent upgrades, everything was rushed, and the team assisting could have taken additional...

Aug 2024
||
(0)
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Director

Relationship

If we have any issues with Exa PACS, Konica Minolta’s support is pretty good. We call a number. They...

Aug 2024
||
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Director

Operations

For Konica Minolta, probably about half of their promises are kept. The vendor could improve in...

Aug 2024
||
(0)
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Director

Operations, Product

The radiologists don't like Exa PACS cine clips. They think they are less likely to be desired in...

Aug 2024
||
(0)
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Director

Loyalty, Value

The one thing I like is that Exa PACS is unlimited for users, and that highly fits our needs in the...

Aug 2024
||
(0)
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Director

Loyalty, Operations

Konica Minolta was the only vendor of multiple vendors that could do what we wanted in a short...

Aug 2024
||
(0)
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Manager

Product

Exa PACS needs better reports. Its reporting abilities are very minimal, and its reporting process...

Aug 2024
||
(0)
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Manager

Relationship, Operations

Konica Minolta could always stand to improve their training. There are always issues when support...

Aug 2024
||
(0)
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Manager

Operations, Product

The best part of Exa PACS is that Konica Minolta is up-to-date with security protocols and the...

Aug 2024
||
(0)
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Manager

Loyalty, Product

Konica Minolta is definitely innovating and working. There are always new things from them. Exa PACS...

Aug 2024
||
(0)
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Manager

Relationship

Konica Minolta's CEO is very involved. As a client, I would say that Konica Minolta is doing an...

Aug 2024
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(0)
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Manager

Loyalty

We have had sites that have had their own PACS terminated and been interested in getting a new PACS,...

Aug 2024
||
(0)
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Manager

Relationship

Konica Minolta has kept countless promises. They granted a certain unique request that we had. We...

Aug 2024
||
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Director

Relationship

Konica Minolta needs to improve their communication. They have a product that is basically...

Jun 2024
||
(0)
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Director

Relationship, Operations, Product

Exa PACS has a lot of amazing features that nobody knows about. It has a lot of administrative...

Jun 2024
||
(0)
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Director

Relationship, Operations, Product

We had limited support for the integration of Exa PACS. The vendor needs to have some sort of warm...

Jun 2024
||
(0)
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Director

Culture, Value

Konica Minolta has done pretty well with not charging for every little thing. There was not a lot of...

Jun 2024
||
(0)
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COO

Product

The hanging protocols for Exa PACS are amazing; they are some of the best compared to the hanging...

Nov 2023
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(0)
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COO

Operations, Product

We originally owned a server, so we didn't get as many updates compared to other people. Now, we are...

Nov 2023
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COO

Relationship

Our only project manager is amazing, but they are definitely overwhelmed. They are very busy and...

Nov 2023
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(0)
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COO

Product

There are some issues and bugs here and there in the system, but it is working perfectly fine as it...

Nov 2023
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(0)
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COO

Product

The product’s patient portal and the referring physician portal are probably the worst portals in...

Nov 2023
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(0)
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COO

Product

The best part about the system is that I can export things to Excel within a second. It already has...

Nov 2023
||
(0)
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COO

Loyalty, Relationship, Product

Changes may not happen right away, but Konica Minolta is always willing to get feedback and make...

Nov 2023
||
(0)
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COO

Operations

I never really hear Konica Minolta telling us that they are doing another training session. Even...

Nov 2023
||
(0)
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COO

Relationship

Back in the day, the vendor’s representatives would come out every few months to visit and ask us...

Nov 2023
||
(0)
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COO

Relationship

The vendor’s support team and employees don't know how great Exa PACS actually is because they...

Nov 2023
||
(0)
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COO

Operations

People should always be up-to-date, but when the vendor sends a 600-page patch note, 90% of people...

Nov 2023
||
(0)
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COO

Relationship

When the vendor has a client that uses everything in the all-in-one system, it is not just a...

Nov 2023
||
(0)
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COO

Value

The product is very expensive, and the vendor charges for everything. Application training should be...

Nov 2023
||
(0)
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COO

Relationship

One of my biggest headaches with the vendor is their support team. I feel like I'm talking to the...

Nov 2023
||
(0)
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COO

Relationship

I did not like our old project manager from Konica Minolta at all. However, I have never had any...

Nov 2023
||
(0)
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COO

Product

One of Konica Minolta's competitors' products can, at just a click of a button, generate hundreds of...

Nov 2023
||
(0)
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COO

Operations

We have always had an issue with the product’s billing. For every billing company I have worked with...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

The overall product is great, but the additional invoices can be overwhelming. The support has improved....

Oct 2023
||
(0)
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Manager

Loyalty, Product

Our experience with Exa PACS was good when we started, but I don’t believe the newer version has...

Oct 2023
||
(0)
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Manager

Loyalty

I believe that if Konica Minolta offered a version that was tested and had fewer bugs, we would like...

Oct 2023
||
(0)
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