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KPMG Business Solutions Implementation Services Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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CPO/CHRO

We had a project management office model that created a good amount of ambiguity around who was the...

Mar 2021
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CPO/CHRO

KPMG did work really hard to find talent even outside of their organization through contracting with...

Mar 2021
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CPO/CHRO

A lot of what went wrong on the KPMG side of the house was outside of their control. A lot of the...

Mar 2021
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CIO

We appreciated the vendor’s flexibility and the way that we partnered during the COVID-19 crisis to...

Feb 2021
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CIO

KPMG will say that the system is more maintained at the department level and not by IT, but I am not...

Feb 2021
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Director

We expect KPMG to know the product we are implementing the best because that product’s vendor is a...

Dec 2020
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Director

KPMG let go of some core team members. That was a big contributor to us slipping past our timeline....

Dec 2020
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Director

We have had a good ROI from the engagement. We have a good business plan, and the product we are...

Dec 2020
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Director

I need KPMG to be more strategic. They are doing a good job of trying to improve things. A top score...

Dec 2020
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CIO

KPMG has subject matter knowledge, and they understand the product. But we have struggled with their...

Nov 2020
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CIO

KPMG uses Jira for their tracking, and they have asked us to use it too. When KPMG comes in, the...

Nov 2020
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CIO

We started with shared services. We are in the process of migrating to an overall shared service. We...

Nov 2020
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CIO

The challenge I have with KPMG is they bring in an army of people. In some meetings, there are so...

Nov 2020
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CIO

KPMG has the skills, but we haven't had a very strong implementation with them. That hasn't been...

Nov 2020
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Director

KPMG offered change management in addition to the implementation, and we felt it would be in our...

Nov 2020
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Director

What we found very interesting with the implementation of the Workday solution is that we have to...

Nov 2020
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Director

From what I understand, the majority of the KPMG resources that they brought to bear were good. They...

Nov 2020
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Director

We implemented Workday's full suite of applications. Their supply chain product was relatively new,...

Nov 2020
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Director

KPMG was able to adjust to people not being able to travel and to people having to hurry and learn...

Nov 2020
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Director

The competence of the KPMG team was a mix. Some people knew the software well and were rockstars,...

Nov 2020
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Director

I wasn’t very impressed with KPMG's resources in the change management space. They really didn’t...

Nov 2020
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Director

While a lot of firms talk about business benefits, ROI, and what we can expect to achieve, we...

Nov 2020
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Director

The majority of KPMG’s team was good. They had a couple of consultants who our teams were not fond...

Nov 2020
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Director

I feel like KPMG was not really driving outcomes. That goes back to the change elements; we are an...

Nov 2020
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Director

KPMG was new to us. For them to get the project was a big deal, so they were willing to bring their...

Nov 2020
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Director

KPMG did a fixed-fee contract. We got nervous. We went back and forth on how our contract was going...

Nov 2020
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Director

The vendor has been very supportive during the COVID-19 crisis. We haven't missed a beat. None of us...

Oct 2020
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(0)
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Director

KPMG consistently meets our expectations. I don't know whether KPMG always exceeds in all areas, but...

Oct 2020
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(0)
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Manager

For the most part, our project with KPMG has gone very well. It is volume intensive. But aside from...

Oct 2020
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(0)
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Manager

The overall volume is the biggest frustration we have had with our KPMG project, but that isn't...

Oct 2020
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(0)
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Manager

The trainers who have helped build out our change management program were very strong. There has...

Oct 2020
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(0)
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Manager

Throughout COVID-19, there have been account limitations that KPMG hasn't been able to control. But...

Oct 2020
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Manager

Where KPMG exceeds expectations is in transferring significant amounts of knowledge during projects....

Oct 2020
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Manager

We needed a good methodology, and we would have asked KPMG to adapt to meet our needs as a client,...

Oct 2020
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Manager

KPMG was very forthcoming with guidance about how to approach some of the needs in play. They...

Oct 2020
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Manager

In terms of KPMG driving tangible outcomes, they had a general feel of what we needed to accomplish....

Oct 2020
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(0)
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VP/Other Executive

We engaged KPMG for change management. KPMG knew what tools we had purchased to help us with our...

Aug 2020
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VP/Other Executive

I would feel nickel-and-dimed by any consulting company. KPMG worked with us and the product vendor...

May 2020
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VP/Other Executive

KPMG offers an offshore reporting team called KPMG Global Services (KGS) as an option for reporting....

May 2020
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VP/Other Executive

There was no QA process. We would get things back that were missing whole columns of data. We don’t...

May 2020
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VP/Other Executive

At times, it felt like we were going through things that the vendor should have already developed,...

May 2020
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