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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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User Commentary

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Director

Tools and Methodology

We expect KPMG to know the product we are implementing the best because that product’s vendor is a...

Dec 2020
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Director

Relationship

KPMG let go of some core team members. That was a big contributor to us slipping past our timeline....

Dec 2020
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Director

ROI and Cost

We have had a good ROI from the engagement. We have a good business plan, and the product we are...

Dec 2020
(0)
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Director

Relationship

I need KPMG to be more strategic. They are doing a good job of trying to improve things. A top score...

Dec 2020
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CIO

Tools and Methodology

KPMG has subject matter knowledge, and they understand the product. But we have struggled with their...

Nov 2020
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CIO

Tools and Methodology

KPMG uses Jira for their tracking, and they have asked us to use it too. When KPMG comes in, the...

Nov 2020
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CIO

Tools and Methodology

We started with shared services. We are in the process of migrating to an overall shared service. We...

Nov 2020
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CIO

Tools and Methodology

The challenge I have with KPMG is they bring in an army of people. In some meetings, there are so...

Nov 2020
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CIO

Tools and Methodology

KPMG has the skills, but we haven't had a very strong implementation with them. That hasn't been...

Nov 2020
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Director

Relationship

KPMG offered change management in addition to the implementation, and we felt it would be in our...

Nov 2020
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Director

Other Observations

What we found very interesting with the implementation of the Workday solution is that we have to...

Nov 2020
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Director

Other Observations

From what I understand, the majority of the KPMG resources that they brought to bear were good. They...

Nov 2020
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Director

Relationship

We implemented Workday's full suite of applications. Their supply chain product was relatively new,...

Nov 2020
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Director

Tools and Methodology

KPMG was able to adjust to people not being able to travel and to people having to hurry and learn...

Nov 2020
(0)
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Director

Other Observations

The competence of the KPMG team was a mix. Some people knew the software well and were rockstars,...

Nov 2020
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Director

Tools and Methodology

I wasn’t very impressed with KPMG's resources in the change management space. They really didn’t...

Nov 2020
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Director

Other Observations

While a lot of firms talk about business benefits, ROI, and what we can expect to achieve, we...

Nov 2020
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Director

People and Knowledge

The majority of KPMG’s team was good. They had a couple of consultants who our teams were not fond...

Nov 2020
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Director

Tools and Methodology

I feel like KPMG was not really driving outcomes. That goes back to the change elements; we are an...

Nov 2020
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Director

Relationship

KPMG was new to us. For them to get the project was a big deal, so they were willing to bring their...

Nov 2020
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Director

ROI and Cost

KPMG did a fixed-fee contract. We got nervous. We went back and forth on how our contract was going...

Nov 2020
(0)
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Director

Relationship

The vendor has been very supportive during the COVID-19 crisis. We haven't missed a beat. None of us...

Oct 2020
(0)
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Director

Relationship

KPMG consistently meets our expectations. I don't know whether KPMG always exceeds in all areas, but...

Oct 2020
(0)
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Manager

Project Results

For the most part, our project with KPMG has gone very well. It is volume intensive. But aside from...

Oct 2020
(0)
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Manager

Other Observations

The overall volume is the biggest frustration we have had with our KPMG project, but that isn't...

Oct 2020
(0)
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Manager

People and Knowledge

The trainers who have helped build out our change management program were very strong. There has...

Oct 2020
(0)
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Manager

Relationship

Throughout COVID-19, there have been account limitations that KPMG hasn't been able to control. But...

Oct 2020
(0)
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Manager

People and Knowledge

Where KPMG exceeds expectations is in transferring significant amounts of knowledge during projects....

Oct 2020
(0)
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Manager

Tools and Methodology

We needed a good methodology, and we would have asked KPMG to adapt to meet our needs as a client,...

Oct 2020
(0)
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Manager

Relationship

KPMG was very forthcoming with guidance about how to approach some of the needs in play. They...

Oct 2020
(0)
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Manager

Tools and Methodology

In terms of KPMG driving tangible outcomes, they had a general feel of what we needed to accomplish....

Oct 2020
(0)
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VP/Other Executive

Project Results

We engaged KPMG for change management. KPMG knew what tools we had purchased to help us with our...

Aug 2020
(0)
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VP/Other Executive

ROI and Cost

I would feel nickel-and-dimed by any consulting company. KPMG worked with us and the product vendor...

May 2020
(0)
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VP/Other Executive

Tools and Methodology

KPMG offers an offshore reporting team called KPMG Global Services (KGS) as an option for reporting....

May 2020
(0)
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VP/Other Executive

Tools and Methodology

There was no QA process. We would get things back that were missing whole columns of data. We don’t...

May 2020
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VP/Other Executive

Tools and Methodology

At times, it felt like we were going through things that the vendor should have already developed,...

May 2020
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Director

ROI and Cost

The vendor doesn't nickel-and-dime us. They came in with a pretty hefty contract, and they...

Feb 2020
(0)
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Director

People and Knowledge

For the most part, the consultants weren't very experienced. They didn't bring a lot to the table.

Feb 2020
(0)
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Director

Tools and Methodology

The vendor tried, but there wasn't consistency in their model. From one consultant to the next, the...

Feb 2020
(0)
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Director

Tools and Methodology

Some of the consultants were supposedly working full time on our project, but we could tell that...

Feb 2020
(0)
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Director

Project Results

KPMG had a hard time finding someone to replace a consultant. They added another consultant to share...

Feb 2020
(0)
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Director

Project Results

We didn't have enough consultants on the project. There was a lot of turnover from the vendor, and...

Feb 2020
(0)
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Director

People and Knowledge

The vendor hasn't consistently exceeded our expectations. We had some staffing issues. The vendor...

Feb 2020
(0)
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Director

Relationship

The vendor executives were very involved, especially during the last few months before we went live...

Feb 2020
(0)
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Director

Project Results

Our biggest disappointment was that we couldn't do some advanced things that had been baked into the...

Feb 2020
(0)
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