Workforce HR/Payroll Comments

 

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User Commentary

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Manager

ROI / Cost (care and feeding)

Kronos doesn’t avoid charging for every little thing. When we want a report, they have a lot of...

Aug 2020
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Manager

Functionality and Upgrades

The ease of use depends on what we are working on. The system really works for us in our...

Aug 2020
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Manager

Other Observations & Comments

We have had very little interaction with Kronos’ executives. There have been a couple of times where...

Aug 2020
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CMIO

Service and Support

The quality of the phone and web support has been good. I have not had any feedback about any...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I really appreciate that the vendor keeps up with all the changes and regulations that are...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

COVID-19 is complicated, and I really feel for small organizations that don’t have access to a good...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Kronos nickel-and-dimes. We can't expect to get things for free, but there are things like the ACA...

Jun 2020
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Analyst/Coordinator

Implementation and Training

I haven't gone through formal training for the product. Most of what I have looked at is the online...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The system works correctly, and I am not unhappy with it. If I looked at other vendors, I would...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

Kronos supports our integration, but it is hard to build on our own. The format isn't easy to use,...

Jun 2020
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Analyst/Coordinator

Service and Support

There is a lot of back-and-forth with the consultants. Kronos doesn't seem to take the consultants'...

Jun 2020
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Manager

Functionality and Upgrades

There are little things that Workforce could change. For example, we want comments on the bottom to...

Apr 2020
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Manager

Functionality and Upgrades

There are tools that we had before that really aren’t there anymore. For example, if comments were...

Apr 2020
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Manager

Relationship

Workforce always wants to come on campus to meet with all our leaders and get their views on the...

Apr 2020
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Manager

Implementation and Training

We have an older version. There isn’t really any training. We get training only when we add...

Jan 2020
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Manager

Functionality and Upgrades

If users use the tool the way that it is supposed to be used, it works as promoted, but I am sure...

Jan 2020
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Manager

Functionality and Upgrades

I would like the tool to have more functionality. There isn’t enough flexibility. We are...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I like dealing with the Kronos system. It is fine and very user friendly. I haven’t had any issues....

Jan 2020
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Analyst/Coordinator

Implementation and Training

All of the payroll specialists for our organization got just a bit of information from our own...

Jan 2020
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Manager

Implementation and Training

The implementation is still ongoing because Kronos piecemealed it together. When something doesn't...

Dec 2019
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Manager

Functionality and Upgrades

The system isn't user friendly, specifically when creating reports and managing data. We have to...

Dec 2019
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Manager

Functionality and Upgrades

I would rate the ease of use for end users highly because everybody seems to be able to get the...

Dec 2019
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Manager

Technology

Kronos isn't innovative. They bought all of their add-ons. They created one system, and that was the...

Dec 2019
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Manager

Service and Support

The global support from Kronos is great. I can't fault them for that. Kronos has good customer service....

Dec 2019
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Manager

Relationship

The executive involvement is very poor. Our current representative is promising the exact same thing...

Dec 2019
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Manager

Future Outlook

Sometimes I wish everything were in one tool. Kronos can have everything in one tool, but we have...

Nov 2019
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Manager

Functionality and Upgrades

The tool is pretty easy. I have gotten used to it. But if I don’t change things in our scheduling...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

Most of the time, Kronos' software has been good. We have rolled out the software on mobile devices,...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

We do the payroll in Kronos' system, and we have had a lot of challenges. We have struggled because...

Nov 2019
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VP/Other Executive

ROI / Cost (care and feeding)

Kronos nickel-and-dimes because everything comes at a cost. Each module we would really like to have...

Nov 2019
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VP/Other Executive

Interfacing and Integration

We connect Kronos' system to our cost accounting and budgeting system so that we can get the payroll...

Nov 2019
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Director

ROI / Cost (care and feeding)

Kronos doesn’t nickel-and-dime us, but when we need to add more licenses, the vendor has a threshold...

Oct 2019
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Director

Functionality and Upgrades

Unlike our old payroll system, Kronos' system uses effective dates. If an employee’s salary changed...

Oct 2019
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Director

Functionality and Upgrades

If the decision were up to me, I would look around at other systems, but I would maybe end up back...

Oct 2019
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Director

Service and Support

Kronos has delivered new technology, but I am still waiting to see what they do now that we have to...

Oct 2019
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Director

Implementation and Training

Once we went live, we didn’t have many documentation and training classes. I have worked with other...

Oct 2019
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Director

Functionality and Upgrades

Compared to the reporting from the system we were on, Kronos’ reporting is good. Compared to other...

Oct 2019
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Director

Service and Support

Kronos keeps most of their promises. We were having some issues, and Kronos told us how to address...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Kronos Workforce HR/Payroll has been a very functional system for us over the years. It has most of...

Sep 2019
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VP/Other Executive

Service and Support

Kronos has introduced chat for support. That is awesome. In the past, we would call and would have...

Sep 2019
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VP/Other Executive

Functionality and Upgrades

Kronos’ new upgrade has taken a little while to get going, and getting used to it has taken a while...

Sep 2019
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Director

Functionality and Upgrades

We made a poor decision in choosing Kronos. I am super not happy with them. Part of the problem is...

Apr 2019
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Director

Implementation and Training

We are really disappointed with the quality of the Kronos implementation team and the support that...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

We chose Kronos because of the functionality that they offered. We thought Kronos' payroll...

Apr 2019
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Director

Sales and Contracting

Kronos has done really well, but the system doesn’t have the robustness that they claimed it would...

Apr 2019
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Director

Functionality and Upgrades

Kronos' system has some really positive things. For example, it has the ability to send out a mass...

Apr 2019
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Analyst/Coordinator

Other Observations & Comments

We had quirky things going on that were related to Java. The person who does a lot of our data entry...

Dec 2018
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Analyst/Coordinator

Service and Support

The Kronos support people are very helpful. If something is beyond their knowledge, they end the...

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

Some of the legislative changes have been challenging. For example, health savings accounts have two...

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

I wish the system had stronger flexibility so that we could configure specific messages in the...

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

We can’t access or distribute reports easily. The manipulation of standard reports on the HR side is...

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

The service packs used to be good. But this last year, whenever Kronos fixed something, something...

Dec 2018
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Analyst/Coordinator

Functionality and Upgrades

Updating things like benefits is cumbersome. The sum of all our positions isn’t on the benefit page;...

Dec 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system’s licensing is cost prohibitive; that is one of the reasons why we are moving to a...

Dec 2018
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Analyst/Coordinator

Lessons Learned

The system does what we need it to do for our size. I wouldn’t recommend it to a big organization....

Dec 2018
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Manager

Implementation and Training

We received training from Kronos' people, who were excellent. They knew the product well.

Dec 2018
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Manager

Service and Support

Things are going well. Whenever we have issues, we can open up a case with Kronos, and they are...

Dec 2018
 Helpful

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Manager

ROI / Cost (care and feeding)

Kronos doesn't nickel-and-dime us to death. They try to recommend and suggest things. If we can...

Dec 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

The BI reporting tool within the Kronos products is probably the best part of the products. The tool...

Dec 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

Kronos' solution offers what our HR department currently needs, but the department has had a lot of...

Dec 2018
 Helpful

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Director

Future Outlook

Kronos delivers highly unique and customized solutions for everyone, and the support reflects how...

Dec 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

Kronos is a great company. They listen, and they care. One thing to note is that when an...

Dec 2018
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VP/Other Executive

Relationship

Our first year at the Kronos conference, people knew us by name. At one point, we had some issues....

Dec 2018
 Helpful

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CPO/CHRO

Functionality and Upgrades

Workforce HR/Payroll is fine. It is just a basic payroll system with payroll information like names...

Oct 2018
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CPO/CHRO

Functionality and Upgrades

The system is pretty reliable. We know what information is there, and as long as we know how to get...

Oct 2018
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CPO/CHRO

Functionality and Upgrades

The system is not particularly user friendly. We have to run Crystal Reports to get anything out of...

Oct 2018
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CPO/CHRO

ROI / Cost (care and feeding)

Kronos nickel-and-dimes. Every time we need something, there is a cost.

Oct 2018
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Manager

Interfacing and Integration

Kronos may not be the right choice for organizations that want an integrated system that is all...

Sep 2018
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Manager

Service and Support

The global support is the best. We file a case, and somebody is guaranteed to contact us the same...

Sep 2018
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Manager

Functionality and Upgrades

I have never really had any problems with the payroll system. It is point and click, and I found it...

Sep 2018
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Manager

Other Observations & Comments

We went with a consulting firm on one of our upgrades, and that was painful. Kronos came in when we...

Sep 2018
 Helpful

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VP/Other Executive

Sales and Contracting

Our version of the Kronos tool is going out of support, so we are upgrading. I don’t feel as...

Sep 2018
 Helpful

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VP/Other Executive

Implementation and Training

We are adding some things that were not part of the initial upgrade of the Kronos tool. The older...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

Our experience with Kronos has been positive. We use the HR system. All of our data starts in the HR...

Aug 2018
 Helpful

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Manager

Lessons Learned

We have experienced some issues with upgrades in the past. If we adopt an upgrade as soon as it...

Aug 2018
 Helpful

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Analyst/Coordinator

Relationship

Kronos keeps their promises, and unlike other vendors I work with, Kronos' customer service is very...

Jul 2018
 Helpful

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Analyst/Coordinator

Service and Support

The Kronos support is very good. There are team members from the project that no longer work on our...

Jul 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

There is nothing major, so Kronos doesn’t nickel-and-dime. We are continually purchasing portions of...

Jul 2018
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Analyst/Coordinator

Relationship

The Kronos executives jump in anytime we need help. We had upper-level managers getting involved in...

Jul 2018
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Director

Functionality and Upgrades

Kronos' HR and payroll product requires a lot of clicks. There should be simpler ways to do things...

Jun 2018
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Director

Functionality and Upgrades

Some of the reports in Kronos' system are helpful, but it would be nice to have a query tool that...

Jun 2018
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Manager

Functionality and Upgrades

Kronos has improved their Workforce HR/Payroll system over the years. It used to be difficult to...

Jun 2018
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Manager

Technology

Our only issue with Workforce HR/Payroll is that it can be very slow; that is annoying. However,...

Jun 2018
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Director

Functionality and Upgrades

The system has made our payroll much easier. It helps us be more aware of overtime. We can see in...

Apr 2018
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Director

Functionality and Upgrades

Workforce HR/Payroll is not easy to use. It is complicated and has an unnatural flow. However, the...

Mar 2018