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Workforce HR/Payroll Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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CIO

Loyalty

The service is not good, and the system is not intuitive. I would not recommend it to anyone. We are...

Dec 2023
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VP/Other Executive

Culture, Value

The vendor absolutely does not avoid charging us. We have gotten random invoices asking for more...

Nov 2023
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VP/Other Executive

Operations

The platform is very modular, so each module has its own implementation, and in general, the vendor...

Nov 2023
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VP/Other Executive

Loyalty, Product

UKG is rolling out new features, but they are doing so incredibly slowly. This year was the first...

Nov 2023
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VP/Other Executive

Relationship, Operations

I would tell others to steer clear of UKG unless they don't want any support for the implementation...

Nov 2023
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VP/Other Executive

Operations

We have figured out how to work with UKG, but the implementation was definitely not great. There...

Nov 2023
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VP/Other Executive

Loyalty, Operations

We probably won't switch HRIS tools at the end of our contract because of the hassle of...

Nov 2023
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VP/Other Executive

Relationship

The support has been terrible. It takes weeks for UKG to get back to us in most cases, so there is a...

Nov 2023
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VP/Other Executive

Loyalty

We are converting to UKG’s new offering. We are hopeful the HR piece is going to be better in the...

Oct 2023
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VP/Other Executive

Relationship, Operations

We don't know what we don't know. Sometimes, I feel like UKG blames us, and maybe some of the build...

Oct 2023
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VP/Other Executive

Relationship

Normally, UKG is very responsive. I thought they handled the cyber event outstandingly. Given what...

Oct 2023
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CIO

Product

Overall, UKG's product is a good product. UKG is innovative and tends to be pretty consistent in...

Sep 2023
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CIO

Product

UKG has been a little slower than I would like on integration between their product sets. The vendor...

Sep 2023
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CIO

Loyalty, Product

Some of UKG’s competitors are doing a little better on shift bidding and some of those other types...

Sep 2023
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CIO

Relationship

UKG certainly made their big mistake with their data breach and all of their environment being down...

Sep 2023
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CIO

Relationship

We don’t hear from UKG’s executives. We hear from our salesperson every once in a while, but we have...

Sep 2023
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CIO

Loyalty, Relationship

UKG has really become the standard, so people are not going to go wrong when selecting them. UKG is...

Sep 2023
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Manager

Product

There are a lot of small changes I would like to see in the system, such as the ability to change...

Aug 2023
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Analyst/Coordinator

Product

The system integrates with our other solutions, but there are always some quirks or things that kind...

May 2023
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