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Lightbeam AI Commentary
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Subject Expert
Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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Director

Loyalty, Product

The interfacing of the solution could be better, but that is our choice to not have Lightbeam AI...

Feb 2026
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Director

Relationship, Product

There are very technical things that underpin Lightbeam AI that, even as someone who has worked in...

Feb 2026
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Director

Product, Value

There are people who do not have a lot of data available for the algorithm to utilize. The biggest...

Feb 2026
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Director

Loyalty, Relationship, Operations

Lightbeam AI needs to be easier to use and understand. This was a one-of-a-kind product in the...

Feb 2026
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Director

Relationship

We have periodic check-ins with Lightbeam, and we talk about what is working and what needs to be...

Feb 2026
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Director

Relationship, Operations

Initially, the ease of use of Lightbeam AI wasn’t great. It was a little hairy with the way things...

Apr 2025
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Director

Loyalty, Product

A lot of recommendations and risk factors have been indexed in the big data in Lightbeam AI. The...

Apr 2025
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Director

Relationship

Lightbeam is not actively identifying problems. I'm telling them the problems, and then they are...

Apr 2025
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Director

Product, Value

Lightbeam AI is not seamlessly integrated into our EHR, and we have to chart things twice. The...

Apr 2025
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