All Categories chevron icon Payer Solutions chevron icon Payer Software chevron icon Pre-Payment Accuracy & Integrity Solutions (Payer)

Lyric ClaimsXten Commentary
Filtered view: All

Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Payment Accuracy & Integrity Solutions 2023: Financial Outcomes Top of Mind
Payment Accuracy & Integrity Solutions 2023:
Financial Outcomes Top of Mind
October 2023
View Report

Preferences

Add Bookmark   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Loyalty, Value

Our relationship with Lyric is really good, but when it comes to the cost of their program, it just...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When we were engaged with Lyric, there were very few issues in any of the edits and inaccurate...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

With Lyric, we have some regulatory items that we have to comply with, and the vendor has been...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Lyric is credible and consistent with Lyric ClaimsXten. The fact that the system is a pervasive...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

As part of selling solutions to a health plan, vendors like Lyric really need to sell a value...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

With Lyric, we really want to focus on not just project edits but also first-pass PI rules or...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Lyric is responsive to our needs. They work to migrate content as much as possible. They have been...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are considering expanding our Lyric engagement in the near future. We are looking at their...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Lyric is the most accurate of our vendors, but they also have broader edits as well as the most...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Lyric nickel-and-dimes us. We have a per-member, per-year type of approach, but we want Lyric to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would give Lyric a high rating for their support team. When we have issues and have to reach out...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Lyric charges per member per year, so no matter how much money we save, we don't have to pay them...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Lyric is pretty responsive. We don't have any problem with the executives jumping on board and...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our experience with Lyric has been really positive in that when we have had issues, the vendor tries...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Lyric ClaimsXten does the edits, and it does a great job of processing them. The edits that Lyric...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a really good team at Lyric that we work with. If there are ever any issues, they understand...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Lyric offers additional capabilities; we just haven't evaluated them yet. For example, Lyric offers...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Lyric's new 42 program sounds too good to be true. It appears to have some built-in AI capabilities,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have begun the upgrade conversations with Lyric, and I’m extremely satisfied with how those are...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I would like vendors like Lyric to be better partners for providers and tell them what is going to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We are on a PMPM plan with Lyric, but the PMPM cost is several times higher than what another...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Lyric has a great product. It is the industry's best, but Lyric nickel-and-dimes us for everything,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are going to be building more claims editing with Lyric ClaimsXten. We just put in a new version...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

With Lyric ClaimsXten, we try to stay within the allotted number of hours that we have with Lyric....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Lyric is great to work with, and they answer questions quickly. They know their products, so they...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

If an organization doesn't take the time to get used to Lyric ClaimsXten and use it regularly, then...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Lyric doesn't make any massive promises. They don't make promises that they can't keep. They work...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Lyric charges for everything. And Lyric's process for changes is that we send them a ticket, and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Lyric ClaimsXten is doing what it is supposed to. However, I would not buy it again. It is an...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We want capabilities that will allow a payer to make a payment or a denial on the first pass. Right...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Lyric ClaimsXten's service and capabilities are definitely integrated with the system in the long...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Lyric definitely nickel-and-dimes us. Lyric has changed out our account managers many times since we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The one thing that Lyric doesn't have that I think they should have is a user group. That seems a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Lyric's support people respond to our questions immediately. I like that they will continue until we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The system is crazily expensive. Nothing on the market is cheap though. Lyric ClaimsXten is just so...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I am extremely satisfied with how well Lyric ClaimsXten facilitates accurate payments. We have very...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When we throw something in a lower environment, the process of testing it and getting it promoted is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Lyric could do better at integrating things with our core payer claims platform. We have had a lot...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Lyric is pretty slow in problem resolution. When we get something ticketed, it can be a while before...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are satisfied with the vendor's solution, but we will need to review the vendor as well as other...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

The best thing about Lyric is that they are getting back to the true nature of that system and the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We would like to have more automation in Lyric ClaimsXten. We want to enhance the robust products...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Lyric has a commitment to understanding what our product and organizational goals are, and they help...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like Lyric; they have been a good strategic partner through all the acquisition of different...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

With Lyric’s optimization running, they are always trying to get us to put new edits in, and they...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

With Lyric, the cost structure is a licensing model based on membership.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We didn't have a very strong project manager with Lyric, and that delayed us in implementation....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

With Lyric, right now we don't have to, but the process is they give us an optimization study, and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The only thing Lyric could improve is that when we met in the past, they shared with us other...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

My team manages most of the policy updates for Lyric ClaimsXten, and if there are issues, we go to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We know how to go through Lyric's implementations now, so those are a nonissue at this point. We...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Lyric avoids nickel-and-diming us. That is one of the nice things that I like about them. When we...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The vendor's executives are very involved in our account. I can't speak for anyone else, but if we...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

When it comes to facilitating accurate payments, the vendor did better last year than they are doing...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to see more reporting capabilities in Lyric ClaimsXten. I would also like a dashboard...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​