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ClaimsXten (Pre-Pay) Commentary
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Boyd Stewart
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KLAS Research Director - Boyd Stewart
 
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User Commentary

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Manager

Relationship

Lyric is responsive, and ClaimsXten is working as expected.

Apr 2024
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Manager

Value

We get nickel-and-dimed by Lyric. We are on their legacy infrastructure, and we have to shell out a...

Apr 2024
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Manager

Product

End users experience very little interaction. The problem is that end users can't see a lot of the...

Apr 2024
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Director

Relationship, Product

The vendor's strength is the product's performance. The system has little downtime. It scrubs claims...

Mar 2024
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Director

Relationship

We can always reach the right people at Lyric. We have very good relations with the vendor's client...

Mar 2024
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Director

Operations

The vendor does a pretty good job with their implementation services. However, they are on Oracle's...

Mar 2024
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Director

Loyalty

We wouldn't buy this product again in its current format. We would want it to be hosted. Right now,...

Mar 2024
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Director

Value

The product isn't cheap. For the suite of products that Lyric offers, they have what they call...

Mar 2024
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Analyst/Coordinator

Loyalty

Lyric separated from ClaimsXten. They were part of Change Healthcare, and they are associated with...

Mar 2024
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Analyst/Coordinator

Relationship, Product

Lyric is doing prepay and code editing. They are looking at whether a code has medical necessity or...

Mar 2024
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Analyst/Coordinator

Product

The proactive approach to the system that the vendor has talked about is interesting. It would look...

Mar 2024
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Manager

Loyalty

Our previous vendor was purchased by another company, and the product we were on was being...

Oct 2023
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Manager

Relationship, Operations

I really haven't had any issues with Lyric. Their coding makes sense, and the product works. Lyric...

Oct 2023
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Manager

Operations

Lyric has training available, and the training has been outstanding and very thorough. Lyric has it...

Oct 2023
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Manager

Product

ClaimsXten doesn’t have some reporting that I was able to get from our previous solution. I...

Oct 2023
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Manager

Relationship

Lyric has been very receptive and very good. ClaimsXten is in the cloud, and at one point, we had...

Oct 2023
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Manager

Product

ClaimsXten is a code auditing product, so it checks for whether a provider is upcoding or...

Oct 2023
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Director

Relationship

Our partnership and history with Lyric is very strong. Lyric is always willing, and they are always...

Aug 2023
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Director

Relationship

Lyric hears us, they listen to us, and they make sure that, as a client, we have what we need. Lyric...

Aug 2023
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Director

Relationship

Honestly, I see our experience with Lyric as pretty unique because of the services that they offer...

Aug 2023
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Director

Product

Lyric takes our data and puts it against their benchmark. Before we implement any of their edits,...

Aug 2023
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Director

Loyalty, Relationship

One area of improvement I have for Lyric is to provide more ideas and concepts to their clients on...

Aug 2023
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Director

Relationship, Value

I love Lyric, and they have been a great partner. They have done a wonderful job in the time that I...

Aug 2023
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Director

Culture, Loyalty

Lyric presented us with a new product, and we were kind of excited. But the product isn't what we...

Aug 2023
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Director

Relationship

We are able to get on the phone with Lyric. We typically get fast responses, whether they be by...

Aug 2023
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Director

Product

We have no problems with ClaimsXten on the first-pass side. Financially, there are big benefits. Any...

Aug 2023
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Director

Product

ClaimsXten does the broad swath of editing for us. It accounts for right around a third to a half of...

Aug 2023
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Director

Loyalty

There is no question that we would recommend ClaimsXten. We tell people to put forth the effort and...

Aug 2023
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Director

Operations

We have not had training for some time, but our folks that work with ClaimsXten have positive...

Aug 2023
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Director

Product

ClaimsXten is embedded into our platform, so it is really easy to use. We like the vendor's tools,...

Aug 2023
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Manager

Relationship

We used to use an old version of ClaimsXten, and the new version is way better and so is the...

Aug 2023
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Manager

Relationship

We have a support team that we meet with from Lyric. We regularly communicate with them on any...

Aug 2023
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Manager

Relationship, Value

We really enjoy working with the vendor’s analytical staff when we do our yearly optimization study....

Aug 2023
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Manager

Relationship

We know Lyric's people pretty well. If we have any issues, we can get access to people very quickly....

Jul 2023
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Manager

Relationship, Operations

We had a bit of a newer team that took on our last upgrade. There were some challenges because not...

Jul 2023
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Manager

Product

We provide finalized claims data to Lyric so that they can provide us with more accurate savings...

Jul 2023
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Manager

Product

We are on the latest and greatest version of ClaimsXten. ClaimsXten always exceeds our expectations....

Jul 2023
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Manager

Product, Value

I think that everyone's goal is to pay a claim the right way the first time. ClaimsXten helps us do...

Jul 2023
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Manager

Loyalty, Product

The previous version of the system wasn't compatible with certain security programs, so our main...

Jul 2023
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Manager

Product, Value

ClaimsXten runs well. We often struggle to get the funds for an upgrade because people say that...

Jul 2023
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Director

Operations

The level of expertise that Lyric brought forward during our implementation fell short of where we...

Jul 2023
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Director

Operations

If an organization wants to implement the system, I would suggest that they have sound and robust...

Jul 2023
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Director

Loyalty, Relationship

The vendor is very dependable. They support us as a partner. The vendor has a vision, and we are...

Jul 2023
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Director

Operations, Product, Value

The product has a great ROI. We were starting to have some challenges with quality, but things seem...

Jul 2023
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Director

Relationship, Product

There is no link between ClaimsXten and our customer service platform. ClaimsXten is a standalone product....

Jul 2023
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Manager

Product

Lyric's system is a good first-pass editor for us. It has a huge suite of rules. We don't use the...

Jul 2023
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Manager

Relationship

Working with Lyric is much easier than working with one of our other vendors. Lyric has worked with...

Jul 2023
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Manager

Operations, Product

I think Lyric could improve by structuring their edits. Some of their edits are difficult to...

Jul 2023
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Director

Relationship, Product

In terms of constructive criticism, we had issues in the past with Lyric not being innovative or...

Jul 2023
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Director

Relationship, Product

Lyric does optimization studies, and those are strong muscles that they flex. The vendor reviews all...

Jul 2023
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Director

Relationship

Lyric has an excellent account team. They are really connected with our people. They build...

Jul 2023
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Director

Relationship

In regard to facilitating payment, there have been accuracy issues in the past. Now, the vendor is...

Jul 2023
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Director

Relationship, Product

Lyric is a valuable supplier, and that is why we have continued to work with them over the years....

Jul 2023
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Manager

Relationship

Since Lyric changed their name, everything I have done has been the same. I have still had the same...

Jul 2023
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Manager

Value

For what ClaimsXten does, the solution is worth the money. But once we integrate ClaimsXten with...

Jul 2023
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Manager

Product

ClaimsXten is great, and the sourcing is great. Lyric only uses legitimate, standard, and acceptable...

Jul 2023
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COO

Loyalty, Relationship

I view Lyric as a true partner. We work very collaboratively. We are sad to lose our project manager...

Jul 2023
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COO

Value

The ticket price is significant, but the reputation of the product in the industry is top of the...

Jul 2023
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COO

Operations, Value

I doubted the length of time it would take to implement the product because Lyric said it was X...

Jul 2023
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COO

Loyalty, Operations, Product

It takes time to learn the system if the user isn't a certified coder or doesn't have extensive...

Jul 2023
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COO

Relationship

Lyric is responsive, they are ready, and they acknowledge things. They work very quickly to ensure...

Jul 2023
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COO

Relationship, Product

There are never surprises. There is always proactive outreach through emails, memos, and web alerts....

Jul 2023
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Director

Operations

Most of the training was online. To make our editing updates, we had to sit down, go through those...

Jul 2023
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Director

Product

The product is good, and it does what it is intended to do. It is integrated with our claims system....

Jul 2023
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Director

Product

When a new update or edit is coming out, I would like to evaluate the claims for 30–60 days without...

Jul 2023
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Director

Relationship

Most of the time, the customer support team responds and helps with resolutions quickly, but there...

Jul 2023
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Director

Relationship, Product, Value

We have had a good experience with Lyric, and we have been pleased with the product. We have...

Jul 2023
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COO

Loyalty

Our previous product was being sunsetted, so we needed to move to new code-adding software, and...

Jul 2023
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(0)
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COO

Relationship, Product

ClaimsXten is probably one of the few products where we have releases, we do the change request, we...

Jul 2023
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COO

Relationship

We meet with Lyric’s team very frequently. They are very much an extension of the product. We could...

Jul 2023
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(0)
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COO

Product

The vendor delivers on expectations, and the product is maintained and upgraded in real time along...

Jul 2023
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(0)
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COO

Product

I have had code editing and industry standards applied in the commercial and Medicare world, and the...

Jul 2023
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(0)
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Director

Value

When we went live with the product, we licensed some features that we did not initially implement....

Jul 2023
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(0)
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Director

Operations

The vendor was Change Healthcare at the time of our implementation, and very early on in the...

Jul 2023
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(0)
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Director

Product

The majority of the time, the edits that Lyric creates are accurate, but there are also times when...

Jul 2023
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(0)
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Director

Loyalty, Product

ClaimsXten is kind of clunky. There are definitely some improvements that could be made. We have...

Jul 2023
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Director

Relationship

We have a really good relationship with the staff, our support team, and our account manager. They...

Jul 2023
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Director

Operations, Value

There are times when the vendor has given us charges that we don’t feel are necessary, such as...

Jul 2023
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(0)
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Director

Relationship, Product

Lyric does a lot of things to enhance their product and expand the capabilities of it.

Jul 2023
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Director

Relationship, Product

We have worked with Lyric’s original parent company for many years in one form or another, so we...

Jul 2023
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(0)
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Director

Relationship, Product

Lyric has an opportunity to better accommodate custom work versus something that is straight out of...

Jul 2023
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(0)
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Director

Relationship

Some work was done prior to the split between Optum and Lyric. We had a project that required a...

Jul 2023
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Director

Operations, Product

Some of the product upgrades are still in progress, and we have had some delays. We have different...

Jul 2023
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(0)
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Director

Operations, Value

When we asked for configuration training, the vendor told us that we had already been trained....

Jul 2023
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(0)
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Director

Relationship

Lyric is great to work and negotiate with. We have a great account representative who is very...

Jul 2023
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(0)
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Director

Relationship

Lyric has a services team that we interact with directly, and then there is a clinical team that the...

Jul 2023
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Manager

Loyalty, Product

We have had some outages, and part of the problem is the growing pains from Lyric moving away from...

Jul 2023
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(0)
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Manager

Operations, Product

For those that are in ClaimsXten all the time, it is super easy. In the actual claim lab where we...

Jul 2023
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(0)
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Manager

Loyalty, Product

We can tap a lot more out of the system. We have to know what it can do and be able to explain what...

Jul 2023
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(0)
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Manager

Product

Lyric has brought in some new things that we hadn't considered. They are bringing online some new...

Jul 2023
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Manager

Relationship, Product

A change was going on, and we didn't have a lot of preemptive warning, but the system is great in a...

Jul 2023
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Manager

Product

We build the majority of the things that we use, so they function as well as we build them. Usually,...

Jul 2023
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(0)
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Manager

Relationship

Lyric doesn't use a contingency-based model, but another vendor we use does. Lyric shares...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

I think that Lyric is fearful of losing customers because it is almost like they had a very strong...

May 2023
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(0)
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Analyst/Coordinator

Relationship

Lyric doesn't guide us a lot. They just say we can do things, but we want a true partner to help us...

May 2023
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(0)
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Analyst/Coordinator

Product

Using Lyric is an intensely large amount of our daily work. We would benefit from greater customized...

May 2023
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