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Lyric ClaimsXten Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
KLAS VP of Payer/Provider Collaboration - Boyd Stewart
 
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Commentary Summary

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User Commentary

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Manager

Relationship

One person who is supposed to support us is challenging to work with. This person doesn't seem...

Jul 2024
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Manager

Value

There is a big surprise when ClaimsXten has an upgrade because Lyric charges us for the software...

Jul 2024
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Manager

Relationship

Our support from Lyric is always really good. Lyric’s strength is they have the subject matter...

Jul 2024
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Manager

Loyalty, Value

We stayed with Lyric because other vendors were more expensive. We are also using Lyric to implement...

Jul 2024
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Director

Relationship

The account management and access that my team members get from Lyric are very high. However, we get...

Jul 2024
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Director

Loyalty, Relationship, Product

We don't have any glaring issues with Lyric. Things seem to be going smoothly, but some time has...

Jul 2024
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Director

Value

We are not dissatisfied with the outcomes that we are getting from Lyric, but our savings are...

Jul 2024
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Director

Relationship

Lyric's executive team is very engaged. When we need assistance, the members of that team jump in....

Jul 2024
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Director

Product, Value

We wish the vendor had a more robust concept library. We also wish that the expansions that the...

Jul 2024
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Director

Operations, Product

One of the system's key functions is that it allows my team members to do their own work. They can...

Jul 2024
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Director

Loyalty, Relationship, Product

I like Lyric's vision. I think Lyric is innovative, and I think they are headed down the right path....

Jul 2024
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(0)
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Director

Operations

We had a bumpy start to our implementation, and we lost a couple of months because we didn't feel...

Jul 2024
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(0)
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Director

Operations

Lyric is doing a pretty good job with training. They have online training that is available that is...

Jul 2024
||
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Director

Relationship, Product

Some of the system's outages were relatively minor in the overall scheme of things, but those...

Jul 2024
||
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Director

Culture, Value

We received what we expected to from the system within our first several months on it. Assuming that...

Jul 2024
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Manager

Loyalty, Value

I would buy ClaimsXten again since I don't know any other product. I am comfortable with the way...

Jun 2024
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(0)
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Manager

Relationship, Product

I don't know of any needs for Lyric other than complete autonomy, but I would probably be without a...

Jun 2024
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Manager

Relationship, Product

Being one of the few who knows all the intricate ins and outs of the system, ClaimsXten is...

Jun 2024
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Manager

Relationship, Value

Lyric is always there to answer questions. We run ideas by them, and they don't automatically shut...

Jun 2024
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Manager

Relationship

I sometimes meet with Lyric too often. We have regularly scheduled meetings with the staff that run...

Jun 2024
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Manager

Relationship

I really appreciate the collaboration between our two companies. We work really well with Lyric and...

Jun 2024
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Manager

Relationship, Product

I'm extremely satisfied with Lyric. They have been great. Any issues that we have seen with the...

Jun 2024
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(0)
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Director

Relationship

Lyric is an experienced vendor. They have experienced employees and staff members who work on our...

May 2024
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Director

Loyalty

We are implementing a new product from Lyric soon. We must be somewhat happy with Lyric if they...

May 2024
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Manager

Relationship

Lyric is responsive, and ClaimsXten is working as expected.

Apr 2024
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Manager

Value

We get nickel-and-dimed by Lyric. We are on their legacy infrastructure, and we have to shell out a...

Apr 2024
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Manager

Product

End users experience very little interaction. The problem is that end users can't see a lot of the...

Apr 2024
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Director

Relationship, Product

The vendor's strength is the product's performance. The system has little downtime. It scrubs claims...

Mar 2024
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Director

Relationship

We can always reach the right people at Lyric. We have very good relations with the vendor's client...

Mar 2024
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Director

Operations

The vendor does a pretty good job with their implementation services. However, they are on Oracle's...

Mar 2024
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Director

Loyalty

We wouldn't buy this product again in its current format. We would want it to be hosted. Right now,...

Mar 2024
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Director

Value

The product isn't cheap. For the suite of products that Lyric offers, they have what they call...

Mar 2024
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Analyst/Coordinator

Loyalty

Lyric separated from ClaimsXten. They were part of Change Healthcare, and they are associated with...

Mar 2024
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(0)
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Analyst/Coordinator

Relationship, Product

Lyric is doing prepay and code editing. They are looking at whether a code has medical necessity or...

Mar 2024
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Analyst/Coordinator

Product

The proactive approach to the system that the vendor has talked about is interesting. It would look...

Mar 2024
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Manager

Loyalty

Our previous vendor was purchased by another company, and the product we were on was being...

Oct 2023
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Manager

Relationship, Operations

I really haven't had any issues with Lyric. Their coding makes sense, and the product works. Lyric...

Oct 2023
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Manager

Operations

Lyric has training available, and the training has been outstanding and very thorough. Lyric has it...

Oct 2023
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Manager

Product

ClaimsXten doesn’t have some reporting that I was able to get from our previous solution. I...

Oct 2023
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Manager

Relationship

Lyric has been very receptive and very good. ClaimsXten is in the cloud, and at one point, we had...

Oct 2023
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Manager

Product

ClaimsXten is a code auditing product, so it checks for whether a provider is upcoding or...

Oct 2023
||
(0)
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Director

Relationship

Our partnership and history with Lyric is very strong. Lyric is always willing, and they are always...

Aug 2023
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Director

Relationship

Lyric hears us, they listen to us, and they make sure that, as a client, we have what we need. Lyric...

Aug 2023
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Director

Relationship

Honestly, I see our experience with Lyric as pretty unique because of the services that they offer...

Aug 2023
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Director

Product

Lyric takes our data and puts it against their benchmark. Before we implement any of their edits,...

Aug 2023
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(0)
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Director

Loyalty, Relationship

One area of improvement I have for Lyric is to provide more ideas and concepts to their clients on...

Aug 2023
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(0)
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Director

Relationship, Value

I love Lyric, and they have been a great partner. They have done a wonderful job in the time that I...

Aug 2023
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(0)
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Director

Culture, Loyalty

Lyric presented us with a new product, and we were kind of excited. But the product isn't what we...

Aug 2023
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(0)
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Director

Relationship

We are able to get on the phone with Lyric. We typically get fast responses, whether they be by...

Aug 2023
||
(0)
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Director

Product

We have no problems with ClaimsXten on the first-pass side. Financially, there are big benefits. Any...

Aug 2023
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(0)
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Director

Product

ClaimsXten does the broad swath of editing for us. It accounts for right around a third to a half of...

Aug 2023
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(0)
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Director

Loyalty

There is no question that we would recommend ClaimsXten. We tell people to put forth the effort and...

Aug 2023
||
(0)
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Director

Operations

We have not had training for some time, but our folks that work with ClaimsXten have positive...

Aug 2023
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(0)
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Director

Product

ClaimsXten is embedded into our platform, so it is really easy to use. We like the vendor's tools,...

Aug 2023
||
(0)
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Manager

Relationship

We used to use an old version of ClaimsXten, and the new version is way better and so is the...

Aug 2023
||
(0)
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Manager

Relationship

We have a support team that we meet with from Lyric. We regularly communicate with them on any...

Aug 2023
||
(0)
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Manager

Relationship, Value

We really enjoy working with the vendor’s analytical staff when we do our yearly optimization study....

Aug 2023
||
(0)
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Manager

Relationship

We know Lyric's people pretty well. If we have any issues, we can get access to people very quickly....

Jul 2023
||
(0)
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Manager

Relationship, Operations

We had a bit of a newer team that took on our last upgrade. There were some challenges because not...

Jul 2023
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(0)
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Manager

Product

We provide finalized claims data to Lyric so that they can provide us with more accurate savings...

Jul 2023
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(0)
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Manager

Product

We are on the latest and greatest version of ClaimsXten. ClaimsXten always exceeds our expectations....

Jul 2023
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(0)
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Manager

Product, Value

I think that everyone's goal is to pay a claim the right way the first time. ClaimsXten helps us do...

Jul 2023
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(0)
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Manager

Loyalty, Product

The previous version of the system wasn't compatible with certain security programs, so our main...

Jul 2023
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(0)
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Manager

Product, Value

ClaimsXten runs well. We often struggle to get the funds for an upgrade because people say that...

Jul 2023
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