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Lyric ClaimsXten Commentary
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Subject Expert
Mac Boyter
VP of Engagement
KLAS VP of Engagement - Mac Boyter
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Other C-Suite

Training is always subjective and certainly can always be better, but Lyric tries really hard, and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Other C-Suite

Lyric has kind of been evolving as ClaimsXten has evolved through different ownership and different...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Other C-Suite

I think Lyric could stand to improve a little bit more by comparing themselves with the rest of the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

One program does really well. The other one doesn't take off too well. The solution itself is good....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Lyric's biggest opportunity for improvement from a partnership perspective is putting their client...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Lyric is sometimes fair and transparent with their ongoing charges. They could improve by making all...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

I don't really think Lyric does enough training. They can do more.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Our partnership with Lyric is really strong, and we plan to increase our prepayment work with them.

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I have a contact at Lyric, and I can contact them by email or phone. They are extremely responsive,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We have quite a bit of savings with Lyric; they communicate what they are going to charge for and...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

Lyric is a partner because they listen to us. If we have ideas for new products, they listen to us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Someone considering Lyric ClaimsXten should develop a relationship with their Lyric contact because...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

What I like about the functionality of Lyric ClaimsXten is that it meets industry standards. It has...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Lyric ClaimsXten is great, but the complexity is such that we have to learn by failing. Lyric is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I wish that Lyric offered pricing integration and the ability to manage pricing. I also wish they...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Lyric does a good job of facilitating accurate payments, and we could use the software a heck of a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We are moving away from Lyric because of integration and administrative burden. There are multiple...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Lyric has good people, and they are responsive and attentive, but they are still struggling to come...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Lyric just seems to be nickel-and-diming us for every little edit and change that we want to make,...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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