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User Commentary
Product
Lyric is the most accurate of our vendors, but they also have broader edits as well as the most...
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Value
Lyric nickel-and-dimes us. We have a per-member, per-year type of approach, but we want Lyric to...
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Relationship
I would give Lyric a high rating for their support team. When we have issues and have to reach out...
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Value
Lyric charges per member per year, so no matter how much money we save, we don't have to pay them...
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Relationship
Lyric is pretty responsive. We don't have any problem with the executives jumping on board and...
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Relationship
Our experience with Lyric has been really positive in that when we have had issues, the vendor tries...
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Relationship, Product
Lyric ClaimsXten does the edits, and it does a great job of processing them. The edits that Lyric...
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Relationship
We have a really good team at Lyric that we work with. If there are ever any issues, they understand...
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Loyalty
Lyric offers additional capabilities; we just haven't evaluated them yet. For example, Lyric offers...
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Loyalty, Product
Lyric's new 42 program sounds too good to be true. It appears to have some built-in AI capabilities,...
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Relationship
We have begun the upgrade conversations with Lyric, and I’m extremely satisfied with how those are...
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Relationship, Product
I would like vendors like Lyric to be better partners for providers and tell them what is going to...
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Value
We are on a PMPM plan with Lyric, but the PMPM cost is several times higher than what another...
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Value
Lyric has a great product. It is the industry's best, but Lyric nickel-and-dimes us for everything,...
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Loyalty
We are going to be building more claims editing with Lyric ClaimsXten. We just put in a new version...
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Value
With Lyric ClaimsXten, we try to stay within the allotted number of hours that we have with Lyric....
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Relationship
Lyric is great to work with, and they answer questions quickly. They know their products, so they...
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Relationship, Operations, Product
If an organization doesn't take the time to get used to Lyric ClaimsXten and use it regularly, then...
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Relationship
Lyric doesn't make any massive promises. They don't make promises that they can't keep. They work...
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Value
Lyric charges for everything. And Lyric's process for changes is that we send them a ticket, and...
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Product, Value
Lyric ClaimsXten is doing what it is supposed to. However, I would not buy it again. It is an...
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Product
We want capabilities that will allow a payer to make a payment or a denial on the first pass. Right...
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Loyalty
Lyric ClaimsXten's service and capabilities are definitely integrated with the system in the long...
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Value
Lyric definitely nickel-and-dimes us. Lyric has changed out our account managers many times since we...
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Relationship
The one thing that Lyric doesn't have that I think they should have is a user group. That seems a...
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Relationship
Lyric's support people respond to our questions immediately. I like that they will continue until we...
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Value
The system is crazily expensive. Nothing on the market is cheap though. Lyric ClaimsXten is just so...
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Product
I am extremely satisfied with how well Lyric ClaimsXten facilitates accurate payments. We have very...
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Operations, Product
When we throw something in a lower environment, the process of testing it and getting it promoted is...
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Relationship, Product
Lyric could do better at integrating things with our core payer claims platform. We have had a lot...
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Relationship, Product
Lyric is pretty slow in problem resolution. When we get something ticketed, it can be a while before...
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Loyalty
We are satisfied with the vendor's solution, but we will need to review the vendor as well as other...
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Loyalty, Relationship, Product
The best thing about Lyric is that they are getting back to the true nature of that system and the...
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Loyalty
We would like to have more automation in Lyric ClaimsXten. We want to enhance the robust products...
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Relationship
Lyric has a commitment to understanding what our product and organizational goals are, and they help...
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Relationship
I like Lyric; they have been a good strategic partner through all the acquisition of different...
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Loyalty, Relationship, Product
With Lyric’s optimization running, they are always trying to get us to put new edits in, and they...
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Culture, Value
With Lyric, the cost structure is a licensing model based on membership.
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Operations
We didn't have a very strong project manager with Lyric, and that delayed us in implementation....
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Culture, Product
With Lyric, right now we don't have to, but the process is they give us an optimization study, and...
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Loyalty, Relationship
The only thing Lyric could improve is that when we met in the past, they shared with us other...
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Relationship, Product
My team manages most of the policy updates for Lyric ClaimsXten, and if there are issues, we go to...
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Operations
We know how to go through Lyric's implementations now, so those are a nonissue at this point. We...
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Value
Lyric avoids nickel-and-diming us. That is one of the nice things that I like about them. When we...
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Loyalty, Relationship
The vendor's executives are very involved in our account. I can't speak for anyone else, but if we...
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Relationship, Product
When it comes to facilitating accurate payments, the vendor did better last year than they are doing...
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Product
I would like to see more reporting capabilities in Lyric ClaimsXten. I would also like a dashboard...
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Relationship
One person who is supposed to support us is challenging to work with. This person doesn't seem...
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Value
There is a big surprise when Lyric ClaimsXten has an upgrade because Lyric charges us for the...
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Relationship
Our support from Lyric is always really good. Lyric’s strength is they have the subject matter...
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Loyalty, Value
We stayed with Lyric because other vendors were more expensive. We are also using Lyric to implement...
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Relationship
The account management and access that my team members get from Lyric are very high. However, we get...
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Loyalty, Relationship, Product
We don't have any glaring issues with Lyric. Things seem to be going smoothly, but some time has...
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Value
We are not dissatisfied with the outcomes that we are getting from Lyric, but our savings are...
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Relationship
Lyric's executive team is very engaged. When we need assistance, the members of that team jump in....
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Product, Value
We wish the vendor had a more robust concept library. We also wish that the expansions that the...
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Operations, Product
One of the system's key functions is that it allows my team members to do their own work. They can...
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Loyalty, Relationship, Product
I like Lyric's vision. I think Lyric is innovative, and I think they are headed down the right path....
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Operations
We had a bumpy start to our implementation, and we lost a couple of months because we didn't feel...
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Operations
Lyric is doing a pretty good job with training. They have online training that is available that is...
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Relationship, Product
Some of the system's outages were relatively minor in the overall scheme of things, but those...
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Culture, Value
We received what we expected to from the system within our first several months on it. Assuming that...
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Loyalty, Value
I would buy ClaimsXten again since I don't know any other product. I am comfortable with the way...
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Relationship, Product
I don't know of any needs for Lyric other than complete autonomy, but I would probably be without a...
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Relationship, Product
Being one of the few who knows all the intricate ins and outs of the system, ClaimsXten is...
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Relationship, Value
Lyric is always there to answer questions. We run ideas by them, and they don't automatically shut...
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Relationship
I sometimes meet with Lyric too often. We have regularly scheduled meetings with the staff that run...
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Relationship
I really appreciate the collaboration between our two companies. We work really well with Lyric and...
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Relationship, Product
I'm extremely satisfied with Lyric. They have been great. Any issues that we have seen with the...
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