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Lyric ClaimsXten Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
KLAS VP of Payer/Provider Collaboration - Boyd Stewart
 
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Commentary Summary

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User Commentary

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VP/Other Executive

Loyalty

We would like to have more automation in Lyric ClaimsXten. We want to enhance the robust products...

Nov 2024
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VP/Other Executive

Relationship

Lyric has a commitment to understanding what our product and organizational goals are, and they help...

Nov 2024
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Director

Relationship

I like Lyric; they have been a good strategic partner through all the acquisition of different...

Aug 2024
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Director

Loyalty, Relationship, Product

With Lyric’s optimization running, they are always trying to get us to put new edits in, and they...

Aug 2024
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Director

Culture, Value

With Lyric, the cost structure is a licensing model based on membership.

Aug 2024
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Director

Operations

We didn't have a very strong project manager with Lyric, and that delayed us in implementation....

Aug 2024
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Director

Culture, Product

With Lyric, right now we don't have to, but the process is they give us an optimization study, and...

Aug 2024
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Director

Loyalty, Relationship

The only thing Lyric could improve is that when we met in the past, they shared with us other...

Aug 2024
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Director

Relationship, Product

My team manages most of the policy updates for Lyric ClaimsXten, and if there are issues, we go to...

Aug 2024
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Director

Operations

We know how to go through Lyric's implementations now, so those are a nonissue at this point. We...

Aug 2024
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Director

Value

Lyric avoids nickel-and-diming us. That is one of the nice things that I like about them. When we...

Aug 2024
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Director

Loyalty, Relationship

The vendor's executives are very involved in our account. I can't speak for anyone else, but if we...

Aug 2024
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Director

Relationship, Product

When it comes to facilitating accurate payments, the vendor did better last year than they are doing...

Aug 2024
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(0)
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Director

Product

I would like to see more reporting capabilities in Lyric ClaimsXten. I would also like a dashboard...

Aug 2024
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(0)
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Manager

Relationship

One person who is supposed to support us is challenging to work with. This person doesn't seem...

Jul 2024
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(0)
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Manager

Value

There is a big surprise when Lyric ClaimsXten has an upgrade because Lyric charges us for the...

Jul 2024
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Manager

Relationship

Our support from Lyric is always really good. Lyric’s strength is they have the subject matter...

Jul 2024
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Manager

Loyalty, Value

We stayed with Lyric because other vendors were more expensive. We are also using Lyric to implement...

Jul 2024
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Director

Relationship

The account management and access that my team members get from Lyric are very high. However, we get...

Jul 2024
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Director

Loyalty, Relationship, Product

We don't have any glaring issues with Lyric. Things seem to be going smoothly, but some time has...

Jul 2024
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Director

Value

We are not dissatisfied with the outcomes that we are getting from Lyric, but our savings are...

Jul 2024
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Director

Relationship

Lyric's executive team is very engaged. When we need assistance, the members of that team jump in....

Jul 2024
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Director

Product, Value

We wish the vendor had a more robust concept library. We also wish that the expansions that the...

Jul 2024
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Director

Operations, Product

One of the system's key functions is that it allows my team members to do their own work. They can...

Jul 2024
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Director

Loyalty, Relationship, Product

I like Lyric's vision. I think Lyric is innovative, and I think they are headed down the right path....

Jul 2024
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(0)
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Director

Operations

We had a bumpy start to our implementation, and we lost a couple of months because we didn't feel...

Jul 2024
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(0)
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Director

Operations

Lyric is doing a pretty good job with training. They have online training that is available that is...

Jul 2024
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(0)
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Director

Relationship, Product

Some of the system's outages were relatively minor in the overall scheme of things, but those...

Jul 2024
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Director

Culture, Value

We received what we expected to from the system within our first several months on it. Assuming that...

Jul 2024
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Manager

Loyalty, Value

I would buy ClaimsXten again since I don't know any other product. I am comfortable with the way...

Jun 2024
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Manager

Relationship, Product

I don't know of any needs for Lyric other than complete autonomy, but I would probably be without a...

Jun 2024
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(0)
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Manager

Relationship, Product

Being one of the few who knows all the intricate ins and outs of the system, ClaimsXten is...

Jun 2024
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(0)
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Manager

Relationship, Value

Lyric is always there to answer questions. We run ideas by them, and they don't automatically shut...

Jun 2024
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Manager

Relationship

I sometimes meet with Lyric too often. We have regularly scheduled meetings with the staff that run...

Jun 2024
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Manager

Relationship

I really appreciate the collaboration between our two companies. We work really well with Lyric and...

Jun 2024
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Manager

Relationship, Product

I'm extremely satisfied with Lyric. They have been great. Any issues that we have seen with the...

Jun 2024
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Director

Relationship

Lyric is an experienced vendor. They have experienced employees and staff members who work on our...

May 2024
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Director

Loyalty

We are implementing a new product from Lyric soon. We must be somewhat happy with Lyric if they...

May 2024
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Manager

Relationship

Lyric is responsive, and ClaimsXten is working as expected.

Apr 2024
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(0)
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Manager

Value

We get nickel-and-dimed by Lyric. We are on their legacy infrastructure, and we have to shell out a...

Apr 2024
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(0)
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Manager

Product

End users experience very little interaction. The problem is that end users can't see a lot of the...

Apr 2024
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Director

Relationship, Product

The vendor's strength is the product's performance. The system has little downtime. It scrubs claims...

Mar 2024
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Director

Relationship

We can always reach the right people at Lyric. We have very good relations with the vendor's client...

Mar 2024
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(0)
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Director

Operations

The vendor does a pretty good job with their implementation services. However, they are on Oracle's...

Mar 2024
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Director

Loyalty

We wouldn't buy this product again in its current format. We would want it to be hosted. Right now,...

Mar 2024
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(0)
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Director

Value

The product isn't cheap. For the suite of products that Lyric offers, they have what they call...

Mar 2024
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(0)
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Analyst/Coordinator

Loyalty

Lyric separated from ClaimsXten. They were part of Change Healthcare, and they are associated with...

Mar 2024
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(0)
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Analyst/Coordinator

Relationship, Product

Lyric is doing prepay and code editing. They are looking at whether a code has medical necessity or...

Mar 2024
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(0)
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Analyst/Coordinator

Product

The proactive approach to the system that the vendor has talked about is interesting. It would look...

Mar 2024
||
(0)
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