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Lyric ClaimsXten Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
KLAS VP of Payer/Provider Collaboration - Boyd Stewart
 
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Commentary Summary

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User Commentary

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Director

Product

Lyric is the most accurate of our vendors, but they also have broader edits as well as the most...

May 2025
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Director

Value

Lyric nickel-and-dimes us. We have a per-member, per-year type of approach, but we want Lyric to...

May 2025
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Director

Relationship

I would give Lyric a high rating for their support team. When we have issues and have to reach out...

May 2025
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Director

Value

Lyric charges per member per year, so no matter how much money we save, we don't have to pay them...

May 2025
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Director

Relationship

Lyric is pretty responsive. We don't have any problem with the executives jumping on board and...

May 2025
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Manager

Relationship

Our experience with Lyric has been really positive in that when we have had issues, the vendor tries...

May 2025
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Manager

Relationship, Product

Lyric ClaimsXten does the edits, and it does a great job of processing them. The edits that Lyric...

May 2025
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Manager

Relationship

We have a really good team at Lyric that we work with. If there are ever any issues, they understand...

May 2025
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Manager

Loyalty

Lyric offers additional capabilities; we just haven't evaluated them yet. For example, Lyric offers...

May 2025
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VP/Other Executive

Loyalty, Product

Lyric's new 42 program sounds too good to be true. It appears to have some built-in AI capabilities,...

Apr 2025
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VP/Other Executive

Relationship

We have begun the upgrade conversations with Lyric, and I’m extremely satisfied with how those are...

Apr 2025
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VP/Other Executive

Relationship, Product

I would like vendors like Lyric to be better partners for providers and tell them what is going to...

Apr 2025
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VP/Other Executive

Value

We are on a PMPM plan with Lyric, but the PMPM cost is several times higher than what another...

Apr 2025
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VP/Other Executive

Value

Lyric has a great product. It is the industry's best, but Lyric nickel-and-dimes us for everything,...

Apr 2025
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Manager

Loyalty

We are going to be building more claims editing with Lyric ClaimsXten. We just put in a new version...

Apr 2025
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Manager

Value

With Lyric ClaimsXten, we try to stay within the allotted number of hours that we have with Lyric....

Apr 2025
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Manager

Relationship

Lyric is great to work with, and they answer questions quickly. They know their products, so they...

Apr 2025
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Manager

Relationship, Operations, Product

If an organization doesn't take the time to get used to Lyric ClaimsXten and use it regularly, then...

Apr 2025
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Manager

Relationship

Lyric doesn't make any massive promises. They don't make promises that they can't keep. They work...

Apr 2025
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Analyst/Coordinator

Value

Lyric charges for everything. And Lyric's process for changes is that we send them a ticket, and...

Apr 2025
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Analyst/Coordinator

Product, Value

Lyric ClaimsXten is doing what it is supposed to. However, I would not buy it again. It is an...

Apr 2025
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Director

Product

We want capabilities that will allow a payer to make a payment or a denial on the first pass. Right...

Apr 2025
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Director

Loyalty

Lyric ClaimsXten's service and capabilities are definitely integrated with the system in the long...

Apr 2025
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Director

Value

Lyric definitely nickel-and-dimes us. Lyric has changed out our account managers many times since we...

Apr 2025
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Manager

Relationship

The one thing that Lyric doesn't have that I think they should have is a user group. That seems a...

Jan 2025
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Manager

Relationship

Lyric's support people respond to our questions immediately. I like that they will continue until we...

Jan 2025
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Manager

Value

The system is crazily expensive. Nothing on the market is cheap though. Lyric ClaimsXten is just so...

Jan 2025
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Manager

Product

I am extremely satisfied with how well Lyric ClaimsXten facilitates accurate payments. We have very...

Jan 2025
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Director

Operations, Product

When we throw something in a lower environment, the process of testing it and getting it promoted is...

Jan 2025
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Director

Relationship, Product

Lyric could do better at integrating things with our core payer claims platform. We have had a lot...

Jan 2025
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Director

Relationship, Product

Lyric is pretty slow in problem resolution. When we get something ticketed, it can be a while before...

Jan 2025
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Director

Loyalty

We are satisfied with the vendor's solution, but we will need to review the vendor as well as other...

Jan 2025
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Director

Loyalty, Relationship, Product

The best thing about Lyric is that they are getting back to the true nature of that system and the...

Jan 2025
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VP/Other Executive

Loyalty

We would like to have more automation in Lyric ClaimsXten. We want to enhance the robust products...

Nov 2024
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VP/Other Executive

Relationship

Lyric has a commitment to understanding what our product and organizational goals are, and they help...

Nov 2024
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Director

Relationship

I like Lyric; they have been a good strategic partner through all the acquisition of different...

Aug 2024
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Director

Loyalty, Relationship, Product

With Lyric’s optimization running, they are always trying to get us to put new edits in, and they...

Aug 2024
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Director

Culture, Value

With Lyric, the cost structure is a licensing model based on membership.

Aug 2024
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Director

Operations

We didn't have a very strong project manager with Lyric, and that delayed us in implementation....

Aug 2024
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Director

Culture, Product

With Lyric, right now we don't have to, but the process is they give us an optimization study, and...

Aug 2024
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Director

Loyalty, Relationship

The only thing Lyric could improve is that when we met in the past, they shared with us other...

Aug 2024
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Director

Relationship, Product

My team manages most of the policy updates for Lyric ClaimsXten, and if there are issues, we go to...

Aug 2024
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Director

Operations

We know how to go through Lyric's implementations now, so those are a nonissue at this point. We...

Aug 2024
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Director

Value

Lyric avoids nickel-and-diming us. That is one of the nice things that I like about them. When we...

Aug 2024
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Director

Loyalty, Relationship

The vendor's executives are very involved in our account. I can't speak for anyone else, but if we...

Aug 2024
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Director

Relationship, Product

When it comes to facilitating accurate payments, the vendor did better last year than they are doing...

Aug 2024
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(0)
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Director

Product

I would like to see more reporting capabilities in Lyric ClaimsXten. I would also like a dashboard...

Aug 2024
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Manager

Relationship

One person who is supposed to support us is challenging to work with. This person doesn't seem...

Jul 2024
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Manager

Value

There is a big surprise when Lyric ClaimsXten has an upgrade because Lyric charges us for the...

Jul 2024
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Manager

Relationship

Our support from Lyric is always really good. Lyric’s strength is they have the subject matter...

Jul 2024
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(0)
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Manager

Loyalty, Value

We stayed with Lyric because other vendors were more expensive. We are also using Lyric to implement...

Jul 2024
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(0)
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Director

Relationship

The account management and access that my team members get from Lyric are very high. However, we get...

Jul 2024
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Director

Loyalty, Relationship, Product

We don't have any glaring issues with Lyric. Things seem to be going smoothly, but some time has...

Jul 2024
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(0)
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Director

Value

We are not dissatisfied with the outcomes that we are getting from Lyric, but our savings are...

Jul 2024
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Director

Relationship

Lyric's executive team is very engaged. When we need assistance, the members of that team jump in....

Jul 2024
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Director

Product, Value

We wish the vendor had a more robust concept library. We also wish that the expansions that the...

Jul 2024
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Director

Operations, Product

One of the system's key functions is that it allows my team members to do their own work. They can...

Jul 2024
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(0)
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Director

Loyalty, Relationship, Product

I like Lyric's vision. I think Lyric is innovative, and I think they are headed down the right path....

Jul 2024
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(0)
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Director

Operations

We had a bumpy start to our implementation, and we lost a couple of months because we didn't feel...

Jul 2024
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(0)
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Director

Operations

Lyric is doing a pretty good job with training. They have online training that is available that is...

Jul 2024
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(0)
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Director

Relationship, Product

Some of the system's outages were relatively minor in the overall scheme of things, but those...

Jul 2024
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(0)
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Director

Culture, Value

We received what we expected to from the system within our first several months on it. Assuming that...

Jul 2024
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(0)
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Manager

Loyalty, Value

I would buy ClaimsXten again since I don't know any other product. I am comfortable with the way...

Jun 2024
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Manager

Relationship, Product

I don't know of any needs for Lyric other than complete autonomy, but I would probably be without a...

Jun 2024
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(0)
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Manager

Relationship, Product

Being one of the few who knows all the intricate ins and outs of the system, ClaimsXten is...

Jun 2024
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(0)
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Manager

Relationship, Value

Lyric is always there to answer questions. We run ideas by them, and they don't automatically shut...

Jun 2024
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(0)
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Manager

Relationship

I sometimes meet with Lyric too often. We have regularly scheduled meetings with the staff that run...

Jun 2024
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(0)
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Manager

Relationship

I really appreciate the collaboration between our two companies. We work really well with Lyric and...

Jun 2024
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(0)
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Manager

Relationship, Product

I'm extremely satisfied with Lyric. They have been great. Any issues that we have seen with the...

Jun 2024
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