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Lyric ClaimsXten Commentary
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Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 

Commentary Summary

Performance details

Comment Type Breakout

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Negative
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User Commentary

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Manager

Relationship, Operations

I have a contact at Lyric, and I can contact them by email or phone. They are extremely responsive,...

Unrated
Apr 2026

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Manager

Relationship, Value

We have quite a bit of savings with Lyric; they communicate what they are going to charge for and...

Unrated
Apr 2026

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Manager

Relationship

Lyric is a partner because they listen to us. If we have ideas for new products, they listen to us...

Unrated
Apr 2026

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Manager

Relationship

Someone considering Lyric ClaimsXten should develop a relationship with their Lyric contact because...

Unrated
Apr 2026

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Manager

Product

What I like about the functionality of Lyric ClaimsXten is that it meets industry standards. It has...

Unrated
Apr 2026

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Manager

Product

Lyric ClaimsXten is great, but the complexity is such that we have to learn by failing. Lyric is...

Unrated
Mar 2026

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Director

Culture

I wish that Lyric offered pricing integration and the ability to manage pricing. I also wish they...

Unrated
Oct 2025

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Director

Product, Value

Lyric does a good job of facilitating accurate payments, and we could use the software a heck of a...

Unrated
Oct 2025

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Director

Loyalty

We are moving away from Lyric because of integration and administrative burden. There are multiple...

Unrated
Oct 2025

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Director

Relationship

Lyric has good people, and they are responsive and attentive, but they are still struggling to come...

Unrated
Oct 2025

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Director

Value

Lyric just seems to be nickel-and-diming us for every little edit and change that we want to make,...

Unrated
Sep 2025

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Director

Relationship

Lyric ClaimsXten is our first line of defense. As we continue to push more toward Lyric, they are...

Unrated
Jul 2025

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Director

Product

Lyric ClaimsXten is an out-of-the-box type of tool, but I do see Lyric trying to add more services...

Unrated
Jul 2025

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Director

Product

I wish Lyric would offer more reporting with trends and changes in our membership and care to then...

Unrated
Jul 2025

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Director

Product

Lyric ClaimsXten is a very robust and complex database. We like the fact that the vendor kept all of...

Unrated
Jul 2025

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Director

Operations

Lyric doesn't necessarily provide training unless we are using their policy management module, and...

Unrated
Jul 2025

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Director

Relationship

Lyric recently made some changes to our support team. For the most part, Lyric's support teams are...

Unrated
Jul 2025

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Director

Relationship, Product

We have been in conversations with Lyric about their new platform and some of the offerings that...

Unrated
Jul 2025

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Director

Loyalty, Value

Our relationship with Lyric is really good, but when it comes to the cost of their program, it just...

Unrated
Jul 2025

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Director

Product

When we were engaged with Lyric, there were very few issues in any of the edits and inaccurate...

Unrated
Jul 2025

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Analyst/Coordinator

Relationship, Product

With Lyric, we have some regulatory items that we have to comply with, and the vendor has been...

Unrated
Jun 2025

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Analyst/Coordinator

Relationship, Product

Lyric is credible and consistent with Lyric ClaimsXten. The fact that the system is a pervasive...

Unrated
Jun 2025

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Analyst/Coordinator

Value

As part of selling solutions to a health plan, vendors like Lyric really need to sell a value...

Unrated
Jun 2025

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Analyst/Coordinator

Product

With Lyric, we really want to focus on not just project edits but also first-pass PI rules or...

Unrated
Jun 2025

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Director

Relationship

Lyric is responsive to our needs. They work to migrate content as much as possible. They have been...

Unrated
Jun 2025

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Director

Loyalty

We are considering expanding our Lyric engagement in the near future. We are looking at their...

Unrated
Jun 2025

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Director

Product

Lyric is the most accurate of our vendors, but they also have broader edits as well as the most...

Unrated
May 2025

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Director

Value

Lyric nickel-and-dimes us. We have a per-member, per-year type of approach, but we want Lyric to...

Unrated
May 2025

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Director

Relationship

I would give Lyric a high rating for their support team. When we have issues and have to reach out...

Unrated
May 2025

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Director

Value

Lyric charges per member per year, so no matter how much money we save, we don't have to pay them...

Unrated
May 2025

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Director

Relationship

Lyric is pretty responsive. We don't have any problem with the executives jumping on board and...

Unrated
May 2025

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Manager

Relationship

Our experience with Lyric has been really positive in that when we have had issues, the vendor tries...

Unrated
May 2025

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Manager

Relationship, Product

Lyric ClaimsXten does the edits, and it does a great job of processing them. The edits that Lyric...

Unrated
May 2025

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Manager

Relationship

We have a really good team at Lyric that we work with. If there are ever any issues, they understand...

Unrated
May 2025

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Manager

Loyalty

Lyric offers additional capabilities; we just haven't evaluated them yet. For example, Lyric offers...

Unrated
May 2025

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VP/Other Executive

Loyalty, Product

Lyric's new 42 program sounds too good to be true. It appears to have some built-in AI capabilities,...

Unrated
Apr 2025

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VP/Other Executive

Relationship

We have begun the upgrade conversations with Lyric, and I’m extremely satisfied with how those are...

Unrated
Apr 2025

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VP/Other Executive

Relationship, Product

I would like vendors like Lyric to be better partners for providers and tell them what is going to...

Unrated
Apr 2025

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VP/Other Executive

Value

We are on a PMPM plan with Lyric, but the PMPM cost is several times higher than what another...

Unrated
Apr 2025

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VP/Other Executive

Value

Lyric has a great product. It is the industry's best, but Lyric nickel-and-dimes us for everything,...

Unrated
Apr 2025

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Manager

Loyalty

We are going to be building more claims editing with Lyric ClaimsXten. We just put in a new version...

Unrated
Apr 2025

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Manager

Value

With Lyric ClaimsXten, we try to stay within the allotted number of hours that we have with Lyric....

Unrated
Apr 2025

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Manager

Relationship

Lyric is great to work with, and they answer questions quickly. They know their products, so they...

Unrated
Apr 2025

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Manager

Relationship, Operations, Product

If an organization doesn't take the time to get used to Lyric ClaimsXten and use it regularly, then...

Unrated
Apr 2025

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Manager

Relationship

Lyric doesn't make any massive promises. They don't make promises that they can't keep. They work...

Unrated
Apr 2025

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Analyst/Coordinator

Value

Lyric charges for everything. And Lyric's process for changes is that we send them a ticket, and...

Unrated
Apr 2025

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Analyst/Coordinator

Product, Value

Lyric ClaimsXten is doing what it is supposed to. However, I would not buy it again. It is an...

Unrated
Apr 2025

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