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Lyric ClaimsXten Commentary
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Subject Expert
Jennifer Hickenlooper
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I think Lyric ClaimsXten is successful at applying and administering controls. That's not the...
Lyric ClaimsXten is a bit of a double-edged sword. One of the biggest concerns voiced by our...
I think we pay more for Lyric ClaimsXten than we actually get back, but not necessarily when we...
Lyric ClaimsXten has brought us a lot of savings in the primary claims editing space.
A key thing Lyric does is present opportunities for new claim edits or controls that could benefit...
Lyric brings us new capabilities, but they're not necessarily tailored to our business. Lyric...
Lyric needs to get more innovative with their prepayment edits where they have gaps. They are trying...
One gap in Lyric ClaimsXten is that we usually reimburse at a global reimbursement rate, and the...
We are considering using a different vendor for a second-pass editor because we have not turned on...
When the vendor became Lyric, it seemed like there was almost a desperation for cash. So they...
I was looking at a competitor for an add-on, but it was very expensive because we are just not big...
We barely talk to Lyric. I do not have quarterly business reviews. The vendor evaluates data for us...
We're still on Lyric ClaimsXten, which probably went out of support several years ago, and we just...
Training is always subjective and certainly can always be better, but Lyric tries really hard, and...
Lyric has kind of been evolving as ClaimsXten has evolved through different ownership and different...
I think Lyric could stand to improve a little bit more by comparing themselves with the rest of the...
One program does really well. The other one doesn't take off too well. The solution itself is good....
Lyric's biggest opportunity for improvement from a partnership perspective is putting their client...
Lyric is sometimes fair and transparent with their ongoing charges. They could improve by making all...
I don't really think Lyric does enough training. They can do more.
Our partnership with Lyric is really strong, and we plan to increase our prepayment work with them.
I have a contact at Lyric, and I can contact them by email or phone. They are extremely responsive,...
We have quite a bit of savings with Lyric; they communicate what they are going to charge for and...
Lyric is a partner because they listen to us. If we have ideas for new products, they listen to us...
Someone considering Lyric ClaimsXten should develop a relationship with their Lyric contact because...
What I like about the functionality of Lyric ClaimsXten is that it meets industry standards. It has...
Lyric ClaimsXten is great, but the complexity is such that we have to learn by failing. Lyric is...
Commentary Summary
Comment Type Breakout