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Lyric ClaimsXten Commentary
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Subject Expert
Mac Boyter
VP of Engagement
KLAS VP of Engagement - Mac Boyter
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Director

Product

One program does really well. The other one doesn't take off too well. The solution itself is good....

Unrated
Apr 2026

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Director

Relationship

Lyric's biggest opportunity for improvement from a partnership perspective is putting their client...

Unrated
Apr 2026

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Director

Value

Lyric is sometimes fair and transparent with their ongoing charges. They could improve by making all...

Unrated
Apr 2026

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Director

Operations

I don't really think Lyric does enough training. They can do more.

Unrated
Apr 2026

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Director

Loyalty, Relationship

Our partnership with Lyric is really strong, and we plan to increase our prepayment work with them.

Unrated
Apr 2026

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Manager

Relationship, Operations

I have a contact at Lyric, and I can contact them by email or phone. They are extremely responsive,...

Unrated
Apr 2026

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Manager

Relationship, Value

We have quite a bit of savings with Lyric; they communicate what they are going to charge for and...

Unrated
Apr 2026

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Manager

Relationship

Lyric is a partner because they listen to us. If we have ideas for new products, they listen to us...

Unrated
Apr 2026

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Manager

Relationship

Someone considering Lyric ClaimsXten should develop a relationship with their Lyric contact because...

Unrated
Apr 2026

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Manager

Product

What I like about the functionality of Lyric ClaimsXten is that it meets industry standards. It has...

Unrated
Apr 2026

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Manager

Product

Lyric ClaimsXten is great, but the complexity is such that we have to learn by failing. Lyric is...

Unrated
Mar 2026

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Director

Culture

I wish that Lyric offered pricing integration and the ability to manage pricing. I also wish they...

Unrated
Oct 2025

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Director

Product, Value

Lyric does a good job of facilitating accurate payments, and we could use the software a heck of a...

Unrated
Oct 2025

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Director

Loyalty

We are moving away from Lyric because of integration and administrative burden. There are multiple...

Unrated
Oct 2025

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Director

Relationship

Lyric has good people, and they are responsive and attentive, but they are still struggling to come...

Unrated
Oct 2025

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Director

Value

Lyric just seems to be nickel-and-diming us for every little edit and change that we want to make,...

Unrated
Sep 2025

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