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Lyric ClaimsXten Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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Director

Product

Lyric ClaimsXten is a very robust and complex database. We like the fact that the vendor kept all of...

Jul 2025
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Director

Operations

Lyric doesn't necessarily provide training unless we are using their policy management module, and...

Jul 2025
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Director

Relationship

Lyric recently made some changes to our support team. For the most part, Lyric's support teams are...

Jul 2025
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Director

Relationship, Product

We have been in conversations with Lyric about their new platform and some of the offerings that...

Jul 2025
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Director

Loyalty, Value

Our relationship with Lyric is really good, but when it comes to the cost of their program, it just...

Jul 2025
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Director

Product

When we were engaged with Lyric, there were very few issues in any of the edits and inaccurate...

Jul 2025
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Analyst/Coordinator

Relationship, Product

With Lyric, we have some regulatory items that we have to comply with, and the vendor has been...

Jun 2025
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Analyst/Coordinator

Relationship, Product

Lyric is credible and consistent with Lyric ClaimsXten. The fact that the system is a pervasive...

Jun 2025
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Analyst/Coordinator

Value

As part of selling solutions to a health plan, vendors like Lyric really need to sell a value...

Jun 2025
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Analyst/Coordinator

Product

With Lyric, we really want to focus on not just project edits but also first-pass PI rules or...

Jun 2025
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Director

Relationship

Lyric is responsive to our needs. They work to migrate content as much as possible. They have been...

Jun 2025
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Director

Loyalty

We are considering expanding our Lyric engagement in the near future. We are looking at their...

Jun 2025
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Director

Product

Lyric is the most accurate of our vendors, but they also have broader edits as well as the most...

May 2025
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Director

Value

Lyric nickel-and-dimes us. We have a per-member, per-year type of approach, but we want Lyric to...

May 2025
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Director

Relationship

I would give Lyric a high rating for their support team. When we have issues and have to reach out...

May 2025
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Director

Value

Lyric charges per member per year, so no matter how much money we save, we don't have to pay them...

May 2025
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Director

Relationship

Lyric is pretty responsive. We don't have any problem with the executives jumping on board and...

May 2025
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Manager

Relationship

Our experience with Lyric has been really positive in that when we have had issues, the vendor tries...

May 2025
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Manager

Relationship, Product

Lyric ClaimsXten does the edits, and it does a great job of processing them. The edits that Lyric...

May 2025
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Manager

Relationship

We have a really good team at Lyric that we work with. If there are ever any issues, they understand...

May 2025
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Manager

Loyalty

Lyric offers additional capabilities; we just haven't evaluated them yet. For example, Lyric offers...

May 2025
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VP/Other Executive

Loyalty, Product

Lyric's new 42 program sounds too good to be true. It appears to have some built-in AI capabilities,...

Apr 2025
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VP/Other Executive

Relationship

We have begun the upgrade conversations with Lyric, and I’m extremely satisfied with how those are...

Apr 2025
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VP/Other Executive

Relationship, Product

I would like vendors like Lyric to be better partners for providers and tell them what is going to...

Apr 2025
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VP/Other Executive

Value

We are on a PMPM plan with Lyric, but the PMPM cost is several times higher than what another...

Apr 2025
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VP/Other Executive

Value

Lyric has a great product. It is the industry's best, but Lyric nickel-and-dimes us for everything,...

Apr 2025
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Manager

Loyalty

We are going to be building more claims editing with Lyric ClaimsXten. We just put in a new version...

Apr 2025
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Manager

Value

With Lyric ClaimsXten, we try to stay within the allotted number of hours that we have with Lyric....

Apr 2025
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Manager

Relationship

Lyric is great to work with, and they answer questions quickly. They know their products, so they...

Apr 2025
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Manager

Relationship, Operations, Product

If an organization doesn't take the time to get used to Lyric ClaimsXten and use it regularly, then...

Apr 2025
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Manager

Relationship

Lyric doesn't make any massive promises. They don't make promises that they can't keep. They work...

Apr 2025
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Analyst/Coordinator

Value

Lyric charges for everything. And Lyric's process for changes is that we send them a ticket, and...

Apr 2025
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Analyst/Coordinator

Product, Value

Lyric ClaimsXten is doing what it is supposed to. However, I would not buy it again. It is an...

Apr 2025
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Director

Product

We want capabilities that will allow a payer to make a payment or a denial on the first pass. Right...

Apr 2025
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Director

Loyalty

Lyric ClaimsXten's service and capabilities are definitely integrated with the system in the long...

Apr 2025
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Director

Value

Lyric definitely nickel-and-dimes us. Lyric has changed out our account managers many times since we...

Apr 2025
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Manager

Relationship

The one thing that Lyric doesn't have that I think they should have is a user group. That seems a...

Jan 2025
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Manager

Relationship

Lyric's support people respond to our questions immediately. I like that they will continue until we...

Jan 2025
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Manager

Value

The system is crazily expensive. Nothing on the market is cheap though. Lyric ClaimsXten is just so...

Jan 2025
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Manager

Product

I am extremely satisfied with how well Lyric ClaimsXten facilitates accurate payments. We have very...

Jan 2025
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Director

Operations, Product

When we throw something in a lower environment, the process of testing it and getting it promoted is...

Jan 2025
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Director

Relationship, Product

Lyric could do better at integrating things with our core payer claims platform. We have had a lot...

Jan 2025
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Director

Relationship, Product

Lyric is pretty slow in problem resolution. When we get something ticketed, it can be a while before...

Jan 2025
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Director

Loyalty

We are satisfied with the vendor's solution, but we will need to review the vendor as well as other...

Jan 2025
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Director

Loyalty, Relationship, Product

The best thing about Lyric is that they are getting back to the true nature of that system and the...

Jan 2025
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VP/Other Executive

Loyalty

We would like to have more automation in Lyric ClaimsXten. We want to enhance the robust products...

Nov 2024
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VP/Other Executive

Relationship

Lyric has a commitment to understanding what our product and organizational goals are, and they help...

Nov 2024
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(0)
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Director

Relationship

I like Lyric; they have been a good strategic partner through all the acquisition of different...

Aug 2024
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(0)
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Director

Loyalty, Relationship, Product

With Lyric’s optimization running, they are always trying to get us to put new edits in, and they...

Aug 2024
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(0)
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Director

Culture, Value

With Lyric, the cost structure is a licensing model based on membership.

Aug 2024
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(0)
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Director

Operations

We didn't have a very strong project manager with Lyric, and that delayed us in implementation....

Aug 2024
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(0)
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Director

Culture, Product

With Lyric, right now we don't have to, but the process is they give us an optimization study, and...

Aug 2024
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(0)
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Director

Loyalty, Relationship

The only thing Lyric could improve is that when we met in the past, they shared with us other...

Aug 2024
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(0)
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Director

Relationship, Product

My team manages most of the policy updates for Lyric ClaimsXten, and if there are issues, we go to...

Aug 2024
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(0)
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Director

Operations

We know how to go through Lyric's implementations now, so those are a nonissue at this point. We...

Aug 2024
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(0)
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Director

Value

Lyric avoids nickel-and-diming us. That is one of the nice things that I like about them. When we...

Aug 2024
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(0)
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Director

Loyalty, Relationship

The vendor's executives are very involved in our account. I can't speak for anyone else, but if we...

Aug 2024
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(0)
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Director

Relationship, Product

When it comes to facilitating accurate payments, the vendor did better last year than they are doing...

Aug 2024
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(0)
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Director

Product

I would like to see more reporting capabilities in Lyric ClaimsXten. I would also like a dashboard...

Aug 2024
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