eUnity
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Implementation and Training
I am happy with the vendor's training. Mach7 Technologies has some great and responsive people.
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Functionality and Upgrades
The vendor is going to experience some growing pains and leadership changes, but they are a good...
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Relationship
The vendor has a solid product that works exactly as they said it would. They tell us what it does...
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Functionality and Upgrades
We want a viewer that can support multiple service lines, and right now, eUnity is just a radiology...
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Service and Support
We have never had a circumstance where we called for support for eUnity and Mach7 Technologies...
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Interfacing and Integration
Our previous universal viewer didn’t do what we needed it to do. So my boss was looking for...
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Service and Support
Working with Mach7 Technologies is probably one of our better experiences with vendors and products...
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Service and Support
Mach7 Technologies follows through on all of their promises with regard to all of the requests that...
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Implementation and Training
We might need to reach out and request trainings because there are not very many training...
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Service and Support
I haven't had the opportunity to speak with a lot of individuals at the executive level, but I...
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Functionality and Upgrades
eUnity is not cheap, but the product brings value. We have doctors sitting in their cars using...
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Other Observations & Comments
eUnity was not a good fit in our organization, so the adoption has been significantly low, and I...
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ROI / Cost (care and feeding)
The vendor charges us for things such as configuration work. Maybe we didn’t set that up initially,...
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Service and Support
Mach7 Technologies isn’t reaching out to ask us a lot of things. We get emails about new features...
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Relationship
We aren't being bumped up to talk to anybody at Mach7 Technologies anymore. I feel like this is the...
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Functionality and Upgrades
eUnity is a good product. There is not a lot of overhead as far as making the application work goes;...
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Service and Support
I received better support when the vendor’s company was smaller. Since Client Outlook sold their...
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Relationship
I have only heard from the vendor once since they were acquired by Mach7 Technologies. When the...
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Other Observations & Comments
The solution enables us to put doctors in different states and have faster reading turnaround times....
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Relationship
I am very satisfied with eUnity. We had to roll back only one time. There was one big hiccup a...
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Functionality and Upgrades
I have heard some grumblings from the providers about eUnity not being intuitive.
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Technology
Mach7 Technologies has made some pretty cool enhancements to the product, such as hanging protocols....
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Functionality and Upgrades
We haven't had an upgrade for eUnity in about a year, but the upgrades that we have done have all...
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Technology
The product is very stable and has met every identified requirement.
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Future Outlook
eUnity is a good viewer, but we are moving away from it. We are not changing because of performance...
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Service and Support
The support from Mach7 Technologies has been slower. I think their team is struggling with workforce...
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Functionality and Upgrades
eUnity is more of a diagnostic viewer. I know Mach7 Technologies has done some things and talked...
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Interfacing and Integration
The integration of the product with our EMR and other imaging solutions is really good. Mach7...
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Interfacing and Integration
eUnity is a good viewer. It is easy to use and has a light footprint. If someone is looking for a...
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Future Outlook
We are more than likely replacing eUnity with our core universal viewer due to us consolidating and...
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Relationship
The team at Mach7 Technologies does a good job, and the vendor takes care of their customers. I...
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Relationship
We have not seen a lot of changes or new technology from Mach7 Technologies. With that said, I am...
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Interfacing and Integration
eUnity is a good viewer for referential viewing, and it fits well with what we use it for. The...
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Relationship
Mach7 Technologies’ team needs to understand our needs. We have a full-blown enterprise imaging...
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Service and Support
The team at Mach7 Technologies is good. That goes for their support team and the leadership team,...
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Other Observations & Comments
Right now, we are primarily using eUnity for referential reading in radiology, but we are building...
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Relationship
eUnity is a good universal viewer, and Mach7 Technologies has been really good about working with...
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Interfacing and Integration
eUnity can integrate wherever needed. The system is very easy to work with and connects with our...
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Functionality and Upgrades
The vendor could upgrade some things or maybe even offer some new features. The product is...
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Service and Support
The vendor is usually very quick to resolve issues. The vendor is really good about addressing...
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Relationship
The vendor never alerts me to anything proactively. I am always alerting them. We usually get people...
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Future Outlook
The upgrades for eUnity usually go really well. Our utilization is always good. I think we will...
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Win/Loss - Why they were selected (by current clients)
In the requirements that we defined, eUnity was clearly the front-runner. The decision process...
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Relationship
When the vendor was Client Outlook, we had really good executive involvement, but since we signed,...
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Relationship
The Mach7 Technologies product is truly universal. It is a viewer in a web browser that is easy to...
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Service and Support
We have leadership meetings with Mach7 Technologies to keep in touch on a regular cadence. We have...
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Implementation and Training
The training from Mach7 Technologies is getting better, but there are a lot of configuration files...
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Functionality and Upgrades
Something I would like to see improved is the search tool on eUnity’s back end. The vendor's own...
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Service and Support
Mach7 Technologies recently acquired Client Outlook, so there were a lot of changes to their...
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Functionality and Upgrades
I want improvements with ad hoc searches. The ability to save searches would be huge for the...
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Relationship
Mach7 Technologies does a good job of keeping their promises to us. Executive involvement is one of...
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Functionality and Upgrades
eUnity is an extremely configurable system, and that can be both a benefit and a challenge. Right...
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Future Outlook
Mach7 Technologies’ support has improved substantially in the last several months, and a year from...
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Functionality and Upgrades
One of eUnity’s strengths is its very small infrastructure footprint. That has had a positive impact...
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Functionality and Upgrades
Mach7 Technologies is still working toward certain subspecialty diagnostic reading capabilities that...
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Relationship
We have a very strong customer forum that we use, and we include the vendor in it. So it is not...
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Functionality and Upgrades
We use eUnity across our organization for referential viewing for people who need to see other...
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Service and Support
The vendor's service and support have been good, but we don't really call or reach out to the vendor...
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Future Outlook
We are looking at consolidating solutions. I am not sure whether eUnity is part of our long-term...
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Relationship
The VNA from Mach7 Technologies is supposed to fix all the shortcomings we have with eUnity....
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Interfacing and Integration
eUnity does exactly what is advertised, but it needs to have more abilities to integrate with AI...
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Lessons Learned
eUnity is good if people only need a preferential viewer. But if people are looking at an all-around...
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ROI / Cost (care and feeding)
We got eUnity as part of the VNA. We actually got rid of the VNA and intentionally carved out eUnity...
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Relationship
When we have done version updates over the years, we have often found that we have missed multiple...
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Relationship
When we first got the product, we got to know the vendor's executives really well. They were our...
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Relationship
Overall, we have had a really positive relationship with the vendor. We don't have a ton of...
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Functionality and Upgrades
Our clinicians like eUnity and the tools available in it. They like being able to share images so...
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Relationship
The vendor could be clearer about providing advanced notice of upgrades and making documentation...
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Functionality and Upgrades
The vendor has the opportunity to release a tool that allows us to make assessments and export...
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Functionality and Upgrades
There is still room for improvement in eUnity. The main dissatisfaction is with the ease of use and...
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Interfacing and Integration
eUnity performs admirably in areas such as ease of EMR integration and the ability to use the system...
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ROI / Cost (care and feeding)
We have been incredibly impressed with Mach7 Technologies' pricing. They beat everyone on pricing....
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Functionality and Upgrades
We recently went with another UV for the diagnostic side. We looked at eUnity, but our radiologists...
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Functionality and Upgrades
eUnity is a great referential viewer that is fully integrated with our EMR. I can't speak outside of...
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Future Outlook
We will likely replace eUnity down the road since we now have two viewers. eUnity is for referential...
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Service and Support
Ongoing phone and web support is almost an unfair expectation across the board in light of COVID-19....
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Relationship
The vendor executive involvement is less than it once was. When the system was under another vendor,...
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Functionality and Upgrades
We have worked with eUnity for some time and have to give Mach7 Technologies credit for not changing...
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Future Outlook
We are not sure what the long-term road looks like with eUnity. We don't have a plan right now to...
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