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eUnity Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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Analyst/Coordinator

Everything connected to our VNA is viewable through eUnity. Every image in the VNA is available to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We're not using all the capabilities of eUnity, but for what we want, the solution capabilities rate...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We really have not had issues with eUnity. However, Mach7 Technologies needs to truly listen to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Regarding Mach7 Technologies’ support, I wouldn't say they're getting worse, but I also wouldn't say...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

eUnity is a good platform, and it’s very affordable. Mach7 Technologies puts out new features and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Things with Mach7 Technologies have been a little rough since they let their CEO go and got a new...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I did all the training for eUnity. I went through all the stuff, and I did all the training because...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I'm still waiting on stuff that Mach7 Technologies promised me years ago. Also, some hospitals that...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

I think every PACS has caveats. Some of the things that we do are specific, and what I do know is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Mach7 Technologies has a new education program, and I think it is very good. eUnity is very straightforward....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

With eUnity, sometimes the vendor will move a little slower with requests like transfer syntaxes....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

Within the last few years, the vendor has had a high turnover rate in support staff. That can be a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Our experience with Mach7 Technologies has been going pretty well. We have been in the process of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The implementation of teaching study identification would be really nice.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Mach7 Technologies is the industry standard for fast clientless image viewing. They are a no-brainer...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The capabilities don't function all that well together. We don't like the way we have to build the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I wouldn't buy eUnity again because it doesn't have some of the standard uses that I would expect....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Mach7 Technologies needs to have faster turnaround time on new feature enhancement requests. eUnity...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Mach7 Technologies doubled their licensing cost without any additional products or tools. They just...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

Mach7 Technologies should be able to allow exception management within their viewer. We shouldn't...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I think we have gotten our money's worth with eUnity.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

When we purchased eUnity, it was under a separate, much smaller company at the time. Because of...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We don’t use eUnity much for front-end diagnostics, so most of our training has been prerecorded. We...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

A strategic vendor relationship requires engagement from both sides, and right now, we are doing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

eUnity is a very strong universal viewer, but it has likely been eclipsed by some other solutions in...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

eUnity is an extremely solid product with a robust feature set, and the architecture is very well...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We go through our corporate office for support, so we have a middleperson. We call in a ticket, and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have Mach7 Technologies come out sometimes, and there is some activity for a month or so, and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Mach7 Technologies doesn't keep all of their promises. However, Mach7 Technologies isn't completely...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

People like eUnity. It seems to be relatively straightforward to use. The system is pretty decent....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Radiologists will always comment that the hanging protocols could be more intuitive. With eUnity, we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The communication with the vendor is generally done through our enterprise and our corporate IT...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

A decision was made to go with eUnity in our organization for cost savings over previous PACS...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

eUnity is generally favorably reviewed by our radiologists and our users as easy to use. The...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

eUnity is just very user-friendly. We just plug in a URL and then we are there. Nobody has any...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

I like that eUnity is web based. The solution is very lightweight, fast, and easy for the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Mach7 Technologies' CEO redid the structure where they have a dedicated account manager for each...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

If we are rolling out new products, Mach7 Technologies does a good job of making sure things are set...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

If I have any projects, requests, or issues that I have brought to Mach7 Technologies and the first...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have recommended Mach7 Technologies. I would never tell someone they won't have any challenges...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I like the support that we get with eUnity. Mach7 Technologies’ support team is very knowledgeable...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would like to see more engagement from Mach7 Technologies when versions are available for upgrade....

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

I like how user-friendly eUnity is, as well as its ease of use and simplicity. It isn't very...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

It would be helpful if eUnity offered more virtual training options, especially from an...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

eUnity is reliable and effective. It supports a smooth, productive workflow for our radiology team...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Mach7 Technologies is very responsive and helpful whenever support is needed. They also provide...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Mach7 Technologies is a very good vendor. Mach7 Technologies delivers exactly what we pay for, so...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The biggest reason eUnity is not in our footprint is that Mach7 Technologies doesn't use the SMART...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

It would be nice if eUnity had a smart way of pulling priors for comparisons. That is the one thing...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Mach7 Technologies' support is not needed often, and that is good.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The vendor does some proactive stuff but not a lot. I haven’t had any interaction with the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

One thing in eUnity that stands out to me that could be improved is the logging of the events for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Mach7 Technologies has a good support team. Anytime we have questions about configurations, the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

We have a very good cultural fit with the people from Mach7 Technologies. They are fantastic.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

eUnity is the jewel of the Mach7 Technologies company. It is a hardware-agnostic solution. It runs...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Mach7 Technologies provides great support and a stable product.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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