eUnity Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Product
Our archive queues could grow. We have an internal logic monitor that we use to monitor queues, but...
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Culture, Loyalty, Relationship
I see a lot of good changes happening with Mach7 Technologies. They are doing so much better. They...
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Loyalty, Value
With the extension of digital pathology, there is going to be a lot of development needed. Today,...
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Relationship, Product
Mach7 Technologies has been around for a while. eUnity is absolutely easy to use and fast.
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Relationship, Operations
We had some very good representatives from Mach7 Technologies who were excellent and helped with...
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Operations, Product
I have limited experience with eUnity in reality. I don't believe that we have ever been through an...
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Product
We have had eUnity for a while, but that has been in a limited capacity, and we have recently...
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Product
eUnity is a good viewer for our referring physicians, and it is easy to use with very few...
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Loyalty, Product
We are consolidating our universal viewer, so we will likely not use eUnity, but that is not because...
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Relationship
The support for eUnity is strong, and the vendor has a good ticketing system for tracking. In the...
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Product
We have been utilizing eUnity primarily as our referential viewer, though we are starting to expand...
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Relationship
Mach7 Technologies is good about communicating, and they do what they say they are going to do. We...
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Relationship
We have a direct line to the support team and feel like we are always able to get help before we...
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Product
eUnity is a good viewer for us; it has been neutral and integrates well with other solutions. We...
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Operations, Product
We have had a lot of users tell us eUnity is easy to use, and it takes very little time for a new...
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Relationship
The support from the Mach7 Technologies team is good, and their knowledge of enterprise imaging has...
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Relationship
Mach7 Technologies has been very responsive to new modality types or new image formats. They have...
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Loyalty, Product
I'm unsure of Mach7 Technologies’ cloud strategy. We are very happy with the universal viewer, but...
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Operations, Product
We implemented eUnity before we implemented a VNA, and that was really well received. Our clinicians...
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Product
Prior to getting the full system, we had a different solution that was really outdated, and we had...
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Relationship
We noticed a problem with the product one day, so we put in an initial ticket. The vendor did some...
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Loyalty
Because of our needs, we try to stay ahead and make sure we are on the latest version; a lot of...
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Product
A doctor is supposed to be able to read their own x-rays and leave a note for the radiologist....
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Loyalty
We have had some movement with Mach7 Technologies and are starting to utilize Mach7 Clinical Viewer...
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Loyalty, Relationship
Mach7 Technologies has thought through their cloud strategy, and they have been open to discussion....
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Relationship
Mach7 Technologies seems to be stabilizing, and they have hired some good people. We have seen more...
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Product
eUnity has been pretty stable. It did run into some problems but no big issues. We do tell some of...
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Loyalty
The vendor could work on marketing communications because I don't check their website a lot, so I...
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Value
We ended up having a larger volume and more servers than we first expected, and the vendor still...
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Operations
The switch from our previous vendor to Mach7 Technologies has been horrible. The go-live was a...
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Relationship
The support from Mach7 Technologies is horrible, and I struggle with it daily. There are only one or...
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Product
The viewer in eUnity is very good. It is robust, and I am very happy with it. I have also seen the...
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Loyalty, Value
eUnity will not be part of our long-term plans if the vendor doesn’t improve their pricing. The new...
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Relationship
Things have changed drastically with the new company. The vendor has had a lot of turnover, so it...
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Product
I am not seeing many improvements in the product's functionality. For instance, the product doesn't...
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Relationship
Since eUnity sold Client Outlook to Mach7 Technologies, the support quality has changed....
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Operations, Product
When there is an upgrade for the product, I basically give the vendor access and let them do it at...
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Product
The eUnity product is built on two products. There is the viewer side and then the vendor uses an...
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Product
Over the last year, there have only been a couple of times that the product has been down and...
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Loyalty, Product
We don't typically look for new features because eUnity does what we need it to do. It is one of...
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Relationship
We are not really asking for anything specific from Mach7 Technologies. We don't get a lot of...
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Product
What we have now for enterprise imaging meets our needs. Research and anonymization are a bit of a...
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Relationship
Mach7 Technologies is leading in terms of market share with web viewers. Since Mach7 Technologies...
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Relationship, Product
eUnity meets our needs. There haven’t been any new features introduced that have been surprising...
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Relationship
Mach7 Technologies has always done a good job of staying ahead of the market.
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Relationship
Mach7 Technologies very much has their pulse on the market based on my interactions with them. They...
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Relationship
I don’t think the vendor does monitoring for us.
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Operations, Product
We test things a lot. We have a test environment, and everything is reviewed there prior to any...
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Relationship
We can contact low-level support people directly, and I can escalate things. I have escalated things...
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Relationship, Product
We are having architecture problems because we had to expand at such a rapid rate, so we are...
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Relationship
The support for eUnity used to be outstanding, but since the vendor is combining companies with...
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Value
eUnity used to avoid charging us for things, but since Mach7 Technologies bought them out, we have...
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Product
eUnity is a middle-class PACS. Its features aren't as good as the features I have seen in some other...
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Relationship, Product
eUnity has been a solid application, and the vendor maintains performance as a core value that they...
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Relationship
The vendor needs to figure out what clinicians really need from AI. They have to be flexible with...
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Loyalty
eUnity is fine. We are partnering with them, and they are looking to do some innovation with the...
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Product
The solution is doing what we need it to do. We are using it as a clinical viewer. We are pretty...
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Relationship
The vendor is the most responsive to the things we report. They are not finding issues or having us...
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Product
The one cool thing about eUnity is that we have a full hook in for our patient-facing dashboard....
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Relationship, Product
We have had some integration with no footprint and have been able to make adjustments. When we run...
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Relationship
When we need help, we open a service request, and the vendor partners with us to make sure we...
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Relationship
In our eUnity environment, the vendor partners with us, and based on what they have experienced at...
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