eUnity
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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COO

Implementation and Training

I am happy with the vendor's training. Mach7 Technologies has some great and responsive people.

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor is going to experience some growing pains and leadership changes, but they are a good...

Nov 2022
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Analyst/Coordinator

Relationship

The vendor has a solid product that works exactly as they said it would. They tell us what it does...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

We want a viewer that can support multiple service lines, and right now, eUnity is just a radiology...

Nov 2022
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Analyst/Coordinator

Service and Support

We have never had a circumstance where we called for support for eUnity and Mach7 Technologies...

Nov 2022
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Manager

Interfacing and Integration

Our previous universal viewer didn’t do what we needed it to do. So my boss was looking for...

Oct 2022
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Manager

Service and Support

Working with Mach7 Technologies is probably one of our better experiences with vendors and products...

Oct 2022
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Manager

Service and Support

Mach7 Technologies follows through on all of their promises with regard to all of the requests that...

Oct 2022
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Manager

Implementation and Training

We might need to reach out and request trainings because there are not very many training...

Oct 2022
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Manager

Service and Support

I haven't had the opportunity to speak with a lot of individuals at the executive level, but I...

Oct 2022
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Manager

Functionality and Upgrades

eUnity is not cheap, but the product brings value. We have doctors sitting in their cars using...

Sep 2022
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Manager

Other Observations & Comments

eUnity was not a good fit in our organization, so the adoption has been significantly low, and I...

Sep 2022
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Manager

ROI / Cost (care and feeding)

The vendor charges us for things such as configuration work. Maybe we didn’t set that up initially,...

Sep 2022
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Manager

Service and Support

Mach7 Technologies isn’t reaching out to ask us a lot of things. We get emails about new features...

Sep 2022
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Manager

Relationship

We aren't being bumped up to talk to anybody at Mach7 Technologies anymore. I feel like this is the...

Sep 2022
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Manager

Functionality and Upgrades

eUnity is a good product. There is not a lot of overhead as far as making the application work goes;...

Sep 2022
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Manager

Service and Support

I received better support when the vendor’s company was smaller. Since Client Outlook sold their...

Sep 2022
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Manager

Relationship

I have only heard from the vendor once since they were acquired by Mach7 Technologies. When the...

Sep 2022
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Manager

Other Observations & Comments

The solution enables us to put doctors in different states and have faster reading turnaround times....

Sep 2022
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Analyst/Coordinator

Relationship

I am very satisfied with eUnity. We had to roll back only one time. There was one big hiccup a...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I have heard some grumblings from the providers about eUnity not being intuitive.

Sep 2022
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Analyst/Coordinator

Technology

Mach7 Technologies has made some pretty cool enhancements to the product, such as hanging protocols....

Sep 2022
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Director

Functionality and Upgrades

We haven't had an upgrade for eUnity in about a year, but the upgrades that we have done have all...

Sep 2022
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Manager

Technology

The product is very stable and has met every identified requirement.

Sep 2022
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Director

Future Outlook

eUnity is a good viewer, but we are moving away from it. We are not changing because of performance...

Aug 2022
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Director

Service and Support

The support from Mach7 Technologies has been slower. I think their team is struggling with workforce...

Aug 2022
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Director

Functionality and Upgrades

eUnity is more of a diagnostic viewer. I know Mach7 Technologies has done some things and talked...

Aug 2022
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Director

Interfacing and Integration

The integration of the product with our EMR and other imaging solutions is really good. Mach7...

Aug 2022
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VP/Other Executive

Interfacing and Integration

eUnity is a good viewer. It is easy to use and has a light footprint. If someone is looking for a...

Aug 2022
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VP/Other Executive

Future Outlook

We are more than likely replacing eUnity with our core universal viewer due to us consolidating and...

Aug 2022
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VP/Other Executive

Relationship

The team at Mach7 Technologies does a good job, and the vendor takes care of their customers. I...

Aug 2022
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VP/Other Executive

Relationship

We have not seen a lot of changes or new technology from Mach7 Technologies. With that said, I am...

Aug 2022
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Director

Interfacing and Integration

eUnity is a good viewer for referential viewing, and it fits well with what we use it for. The...

Jun 2022
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Director

Relationship

Mach7 Technologies’ team needs to understand our needs. We have a full-blown enterprise imaging...

Jun 2022
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VP/Other Executive

Service and Support

The team at Mach7 Technologies is good. That goes for their support team and the leadership team,...

Jun 2022
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VP/Other Executive

Other Observations & Comments

Right now, we are primarily using eUnity for referential reading in radiology, but we are building...

Jun 2022
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VP/Other Executive

Relationship

eUnity is a good universal viewer, and Mach7 Technologies has been really good about working with...

Jun 2022
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Manager

Interfacing and Integration

eUnity can integrate wherever needed. The system is very easy to work with and connects with our...

Jun 2022
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Manager

Functionality and Upgrades

The vendor could upgrade some things or maybe even offer some new features. The product is...

Jun 2022
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Manager

Service and Support

The vendor is usually very quick to resolve issues. The vendor is really good about addressing...

Jun 2022
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Manager

Relationship

The vendor never alerts me to anything proactively. I am always alerting them. We usually get people...

Jun 2022
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Manager

Future Outlook

The upgrades for eUnity usually go really well. Our utilization is always good. I think we will...

Jun 2022
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Manager

Win/Loss - Why they were selected (by current clients)

In the requirements that we defined, eUnity was clearly the front-runner. The decision process...

Jun 2022
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Manager

Relationship

When the vendor was Client Outlook, we had really good executive involvement, but since we signed,...

Jun 2022
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Director

Relationship

The Mach7 Technologies product is truly universal. It is a viewer in a web browser that is easy to...

Jun 2022
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Director

Service and Support

We have leadership meetings with Mach7 Technologies to keep in touch on a regular cadence. We have...

Jun 2022
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Manager

Implementation and Training

The training from Mach7 Technologies is getting better, but there are a lot of configuration files...

May 2022
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Manager

Functionality and Upgrades

Something I would like to see improved is the search tool on eUnity’s back end. The vendor's own...

May 2022
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Manager

Service and Support

Mach7 Technologies recently acquired Client Outlook, so there were a lot of changes to their...

May 2022
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Manager

Functionality and Upgrades

I want improvements with ad hoc searches. The ability to save searches would be huge for the...

May 2022
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Director

Relationship

Mach7 Technologies does a good job of keeping their promises to us. Executive involvement is one of...

Mar 2022
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Director

Functionality and Upgrades

eUnity is an extremely configurable system, and that can be both a benefit and a challenge. Right...

Mar 2022
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Director

Future Outlook

Mach7 Technologies’ support has improved substantially in the last several months, and a year from...

Mar 2022
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Director

Functionality and Upgrades

One of eUnity’s strengths is its very small infrastructure footprint. That has had a positive impact...

Mar 2022
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Director

Functionality and Upgrades

Mach7 Technologies is still working toward certain subspecialty diagnostic reading capabilities that...

Mar 2022
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Director

Relationship

We have a very strong customer forum that we use, and we include the vendor in it. So it is not...

Mar 2022
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Director

Functionality and Upgrades

We use eUnity across our organization for referential viewing for people who need to see other...

Mar 2022
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Director

Service and Support

The vendor's service and support have been good, but we don't really call or reach out to the vendor...

Mar 2022
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Director

Future Outlook

We are looking at consolidating solutions. I am not sure whether eUnity is part of our long-term...

Mar 2022
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Manager

Relationship

The VNA from Mach7 Technologies is supposed to fix all the shortcomings we have with eUnity....

Jan 2022
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Manager

Interfacing and Integration

eUnity does exactly what is advertised, but it needs to have more abilities to integrate with AI...

Jan 2022
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Director

Lessons Learned

eUnity is good if people only need a preferential viewer. But if people are looking at an all-around...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We got eUnity as part of the VNA. We actually got rid of the VNA and intentionally carved out eUnity...

Jan 2022
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Director

Relationship

When we have done version updates over the years, we have often found that we have missed multiple...

Jan 2022
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Director

Relationship

When we first got the product, we got to know the vendor's executives really well. They were our...

Jan 2022
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Director

Relationship

Overall, we have had a really positive relationship with the vendor. We don't have a ton of...

Jan 2022
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Manager

Functionality and Upgrades

Our clinicians like eUnity and the tools available in it. They like being able to share images so...

Jan 2022
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Director

Relationship

The vendor could be clearer about providing advanced notice of upgrades and making documentation...

Jan 2022
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Director

Functionality and Upgrades

The vendor has the opportunity to release a tool that allows us to make assessments and export...

Jan 2022
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Director

Functionality and Upgrades

There is still room for improvement in eUnity. The main dissatisfaction is with the ease of use and...

Jan 2022
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Director

Interfacing and Integration

eUnity performs admirably in areas such as ease of EMR integration and the ability to use the system...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have been incredibly impressed with Mach7 Technologies' pricing. They beat everyone on pricing....

Jan 2022
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Director

Functionality and Upgrades

We recently went with another UV for the diagnostic side. We looked at eUnity, but our radiologists...

Jan 2022
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Director

Functionality and Upgrades

eUnity is a great referential viewer that is fully integrated with our EMR. I can't speak outside of...

Dec 2021
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Director

Future Outlook

We will likely replace eUnity down the road since we now have two viewers. eUnity is for referential...

Dec 2021
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Analyst/Coordinator

Service and Support

Ongoing phone and web support is almost an unfair expectation across the board in light of COVID-19....

Dec 2021
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Analyst/Coordinator

Relationship

The vendor executive involvement is less than it once was. When the system was under another vendor,...

Dec 2021
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Director

Functionality and Upgrades

We have worked with eUnity for some time and have to give Mach7 Technologies credit for not changing...

Dec 2021
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Director

Future Outlook

We are not sure what the long-term road looks like with eUnity. We don't have a plan right now to...

Dec 2021
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