eUnity Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
We go through our corporate office for support, so we have a middleperson. We call in a ticket, and...
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Relationship
We have Mach7 Technologies come out sometimes, and there is some activity for a month or so, and...
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Culture, Value
Mach7 Technologies doesn't keep all of their promises. However, Mach7 Technologies isn't completely...
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Product
People like eUnity. It seems to be relatively straightforward to use. The system is pretty decent....
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Product
Radiologists will always comment that the hanging protocols could be more intuitive. With eUnity, we...
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Relationship
The communication with the vendor is generally done through our enterprise and our corporate IT...
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Value
A decision was made to go with eUnity in our organization for cost savings over previous PACS...
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Product
eUnity is generally favorably reviewed by our radiologists and our users as easy to use. The...
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Relationship, Product
eUnity is just very user-friendly. We just plug in a URL and then we are there. Nobody has any...
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Product
I like that eUnity is web-based. The solution is very lightweight, fast, and easy for the...
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Loyalty, Relationship
Mach7 Technologies' CEO redid the structure where they have a dedicated account manager for each...
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Operations
If we are rolling out new products, Mach7 Technologies does a good job of making sure things are set...
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Relationship
If I have any projects, requests, or issues that I have brought to Mach7 Technologies and the first...
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Product
We have recommended Mach7 Technologies. I would never tell someone they won't have any challenges...
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Relationship
I like the support that we get with eUnity. Mach7 Technologies’ support team is very knowledgeable...
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Relationship, Operations
I would like to see more engagement from Mach7 Technologies when versions are available for upgrade....
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Operations, Product
I like how user-friendly eUnity is, as well as its ease of use and simplicity. It isn't very...
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Operations
It would be helpful if eUnity offered more virtual training options, especially from an...
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Product
eUnity is reliable and effective. It supports a smooth, productive workflow for our radiology team...
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Relationship
Mach7 Technologies is very responsive and helpful whenever support is needed. They also provide...
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Product
Mach7 Technologies is a very good vendor. Mach7 Technologies delivers exactly what we pay for, so...
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Loyalty
The biggest reason eUnity is not in our footprint is that Mach7 Technologies doesn't use the SMART...
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Product
It would be nice if eUnity had a smart way of pulling priors for comparisons. That is the one thing...
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Relationship
Mach7 Technologies' support is not needed often, and that is good.
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Relationship
The vendor does some proactive stuff but not a lot. I haven’t had any interaction with the...
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Product
One thing in eUnity that stands out to me that could be improved is the logging of the events for...
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Relationship
Mach7 Technologies has a good support team. Anytime we have questions about configurations, the...
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Relationship
We have a very good cultural fit with the people from Mach7 Technologies. They are fantastic.
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Product
eUnity is the jewel of the Mach7 Technologies company. It is a hardware-agnostic solution. It runs...
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Relationship
Mach7 Technologies provides great support and a stable product.
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Relationship
Mach7 Technologies has been pretty good at answering all of our requests every time we ask them for...
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Loyalty, Relationship
Things with Mach7 Technologies are great. We are planning on upgrading eUnity. The only problem we...
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Loyalty, Product
eUnity is super easy to use. It is easy to integrate with third parties. A lot of the time, our...
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Relationship, Product
eUnity is relatively easy to support. Upgrades in eUnity are simple. That is how it is engineered. I...
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Relationship, Product
eUnity just runs. It is a really good, lightweight clinical reference viewer. Mach7 Technologies’...
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Relationship
Mach7 Technologies will generally get back to us on the same day that we reach out to them. If we...
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Culture, Relationship
Mach7 Technologies keeps their promises as well as any other vendor does. They let us know about...
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Product
One thing Mach7 Technologies could improve about eUnity is the retrieval process. When we are...
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Loyalty
eUnity is a great application. It is easy to use, and it is a good viewer. There are a lot of...
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Product
We get very few complaints about eUnity's usability. The application is just easy to use.
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Product
Upgrades for eUnity aren't a problem. They are done after hours, and they are done quickly and...
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Operations
Mach7 Technologies was really good to work with on their training for our original implementation....
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Relationship
We have worked closely with Mach7 Technologies on some projects, and they have been a great partner...
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Relationship
Mach7 Technologies' people are very hardworking people. If Mach7 Technologies has to do a follow-up...
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Operations, Product
eUnity is easy to use and easy to train new clinicians on. It is pretty straightforward, and that...
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Loyalty, Product
We would like to see better hanging protocols for the radiologists and a way to make them more...
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Product
The integration is good with other systems, and eUnity seems to be neutral across the board. It...
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Product
We do hear some feedback on the mammo piece; it could be more intuitive. We would like to see Mach7...
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Relationship
Mach7 Technologies has a good support team, and we are familiar with the people. They are easy to...
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Operations, Product
We haven't been able to fully implement eUnity. For example, we can't use it as a secondary PACS....
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Operations
We had an upgrade with Mach7 Technologies recently, and it almost felt like we were pushing the...
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Relationship
eUnity does meet all our needs. However, I stop short of a top rating because of some issues between...
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Relationship
With a lot of vendors, their service is more reactive than proactive. I would rate Mach7...
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Relationship
Mach7 Technologies is pretty good with support. They are very responsive. Their support group is...
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Product
For now, eUnity is our enterprise solution. It is a good product, and it is intuitive and easy to...
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Culture, Relationship
I would buy eUnity again. However, if evaluating the market, we would consider it along with other...
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Product
It is pretty impressive that we are doing 3D mammo tomosynthesis on the eUnity platform. However, I...
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Loyalty, Product
eUnity is a bit of a gem. It is a fully functional, clinical, FDA, browser-based viewer that a...
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Relationship
We get excellent support from Mach7 Technologies. The support people jump on. We have regularly...
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Product
We have capacity issues and multiple active silos that get overrun from a volume perspective. eUnity...
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Operations
We aren't asking eUnity to do a ton. It struggles in a multi-MRN environment, and we can blame our...
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Operations, Product
For implementations, Mach7 Technologies needs more follow-through and needs to make resources...
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Relationship
I don't really see where Mach7 Technologies has done much innovation recently. eUnity is getting by...
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Relationship
We don’t really have access to the kind of engagement from the support people that we want. It is...
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Operations
We haven't had a ton of involvement from Mach7 Technologies for ongoing training on eUnity. We don’t...
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Product
Part of the problem is our environment, so the fault isn’t all the vendor’s. We are in a multi-MRN...
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Product
I want specific analytics requirements that are easy to parse. We want easier auditing tools. There...
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Operations, Product
The strength of eUnity is I can look at it on my phone, my tablet, or anywhere in the world. Also,...
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Value
Mach7 Technologies mainly avoids charging, and they have been good about it, but there are certain...
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Relationship
We have had some issues in the background with eUnity. When the vendor was a smaller company and...
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Culture, Relationship
There is dissatisfaction, but the dissatisfaction is not with eUnity itself but with the leadership...
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Product
We experience a lot of outages and downtimes with the platform.
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Value
eUnity is actually a nice product that works very well. eUnity has an annual service cost. Mach7...
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Culture
From a charging perspective, Mach7 Technologies has been really, really good. Even with things that...
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Loyalty
If I am being completely transparent, I have to say that Mach7 Technologies doesn't keep their...
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Operations
The system has room for improvement for some of its training pieces. We have reached out to Mach7...
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Relationship, Operations, Value
Mach7 Technologies has some great resources on their end. They also spare no expense in terms of...
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Relationship, Value
I would say that eUnity is pretty intuitive. It is meeting all of our needs and even helping with...
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Product
Some of the stuff that we have had issues with may have been fixed in recent upgrades or...
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Operations
We haven't done the upgrade process yet. The thought is that I would be leading the upgrade with the...
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Product
There has been no change in the last year with the vendor. Everything has been fairly good. The...
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Relationship
Mach7 Technologies mostly deploys on Microsoft Windows servers, but eUnity also supports another...
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Operations
eUnity is pretty intuitive, and the training and documentation have been fine. It hasn't been an...
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Relationship
For Mach7 Technologies, I don't even know who our representative is these days. But we don't...
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Culture, Operations
eUnity pretty much does what Mach7 Technologies said it was going to. The solution just makes sense....
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Relationship
When it comes to being proactive, Mach7 Technologies is just very reactive. Most of the time, we...
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