eUnity Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Relationship
Things with Mach7 Technologies have been a little rough since they let their CEO go and got a new...
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Operations
I did all the training for eUnity. I went through all the stuff, and I did all the training because...
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Culture
I'm still waiting on stuff that Mach7 Technologies promised me years ago. Also, some hospitals that...
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Relationship
I think every PACS has caveats. Some of the things that we do are specific, and what I do know is...
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Operations
Mach7 Technologies has a new education program, and I think it is very good. eUnity is very straightforward....
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Relationship, Product
With eUnity, sometimes the vendor will move a little slower with requests like transfer syntaxes....
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Relationship
Within the last few years, the vendor has had a high turnover rate in support staff. That can be a...
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Relationship
Our experience with Mach7 Technologies has been going pretty well. We have been in the process of...
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Operations
The implementation of teaching study identification would be really nice.
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Product
Mach7 Technologies is the industry standard for fast clientless image viewing. They are a no-brainer...
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Product
The capabilities don't function all that well together. We don't like the way we have to build the...
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Product
I wouldn't buy eUnity again because it doesn't have some of the standard uses that I would expect....
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Value
I think we have gotten our money's worth with eUnity.
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Operations
When we purchased eUnity, it was under a separate, much smaller company at the time. Because of...
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Operations
We don’t use eUnity much for front-end diagnostics, so most of our training has been prerecorded. We...
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Relationship
A strategic vendor relationship requires engagement from both sides, and right now, we are doing...
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Relationship
eUnity is a very strong universal viewer, but it has likely been eclipsed by some other solutions in...
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Product
eUnity is an extremely solid product with a robust feature set, and the architecture is very well...
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Relationship
We go through our corporate office for support, so we have a middleperson. We call in a ticket, and...
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Relationship
We have Mach7 Technologies come out sometimes, and there is some activity for a month or so, and...
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Culture, Value
Mach7 Technologies doesn't keep all of their promises. However, Mach7 Technologies isn't completely...
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Product
People like eUnity. It seems to be relatively straightforward to use. The system is pretty decent....
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Product
Radiologists will always comment that the hanging protocols could be more intuitive. With eUnity, we...
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Relationship
The communication with the vendor is generally done through our enterprise and our corporate IT...
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Value
A decision was made to go with eUnity in our organization for cost savings over previous PACS...
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Product
eUnity is generally favorably reviewed by our radiologists and our users as easy to use. The...
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Relationship, Product
eUnity is just very user-friendly. We just plug in a URL and then we are there. Nobody has any...
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Product
I like that eUnity is web based. The solution is very lightweight, fast, and easy for the...
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Loyalty, Relationship
Mach7 Technologies' CEO redid the structure where they have a dedicated account manager for each...
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Operations
If we are rolling out new products, Mach7 Technologies does a good job of making sure things are set...
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Relationship
If I have any projects, requests, or issues that I have brought to Mach7 Technologies and the first...
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Product
We have recommended Mach7 Technologies. I would never tell someone they won't have any challenges...
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Relationship
I like the support that we get with eUnity. Mach7 Technologies’ support team is very knowledgeable...
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Relationship, Operations
I would like to see more engagement from Mach7 Technologies when versions are available for upgrade....
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Operations, Product
I like how user-friendly eUnity is, as well as its ease of use and simplicity. It isn't very...
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Operations
It would be helpful if eUnity offered more virtual training options, especially from an...
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Product
eUnity is reliable and effective. It supports a smooth, productive workflow for our radiology team...
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Relationship
Mach7 Technologies is very responsive and helpful whenever support is needed. They also provide...
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Product
Mach7 Technologies is a very good vendor. Mach7 Technologies delivers exactly what we pay for, so...
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Loyalty
The biggest reason eUnity is not in our footprint is that Mach7 Technologies doesn't use the SMART...
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Product
It would be nice if eUnity had a smart way of pulling priors for comparisons. That is the one thing...
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Relationship
Mach7 Technologies' support is not needed often, and that is good.
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Relationship
The vendor does some proactive stuff but not a lot. I haven’t had any interaction with the...
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Product
One thing in eUnity that stands out to me that could be improved is the logging of the events for...
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Relationship
Mach7 Technologies has a good support team. Anytime we have questions about configurations, the...
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Relationship
We have a very good cultural fit with the people from Mach7 Technologies. They are fantastic.
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Product
eUnity is the jewel of the Mach7 Technologies company. It is a hardware-agnostic solution. It runs...
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Relationship
Mach7 Technologies provides great support and a stable product.
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Relationship
Mach7 Technologies has been pretty good at answering all of our requests every time we ask them for...
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Loyalty, Relationship
Things with Mach7 Technologies are great. We are planning on upgrading eUnity. The only problem we...
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Loyalty, Product
eUnity is super easy to use. It is easy to integrate with third parties. A lot of the time, our...
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Relationship, Product
eUnity is relatively easy to support. Upgrades in eUnity are simple. That is how it is engineered. I...
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Relationship, Product
eUnity just runs. It is a really good, lightweight clinical reference viewer. Mach7 Technologies’...
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Relationship
Mach7 Technologies will generally get back to us on the same day that we reach out to them. If we...
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Culture, Relationship
Mach7 Technologies keeps their promises as well as any other vendor does. They let us know about...
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Product
One thing Mach7 Technologies could improve about eUnity is the retrieval process. When we are...
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Loyalty
eUnity is a great application. It is easy to use, and it is a good viewer. There are a lot of...
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Product
We get very few complaints about eUnity's usability. The application is just easy to use.
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Product
Upgrades for eUnity aren't a problem. They are done after hours, and they are done quickly and...
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Operations
Mach7 Technologies was really good to work with on their training for our original implementation....
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Relationship
We have worked closely with Mach7 Technologies on some projects, and they have been a great partner...
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Relationship
Mach7 Technologies' people are very hardworking people. If Mach7 Technologies has to do a follow-up...
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Operations, Product
eUnity is easy to use and easy to train new clinicians on. It is pretty straightforward, and that...
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Loyalty, Product
We would like to see better hanging protocols for the radiologists and a way to make them more...
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Product
The integration is good with other systems, and eUnity seems to be neutral across the board. It...
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Product
We do hear some feedback on the mammo piece; it could be more intuitive. We would like to see Mach7...
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Relationship
Mach7 Technologies has a good support team, and we are familiar with the people. They are easy to...
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Commentary Summary
Comment Type Breakout