Mach7 Technologies

Mach7 is committed to customer satisfaction through continual technological innovation coupled with personalized engagement that values collaboration and customer insights. Our customers work with us as trusted advocates and partners to help drive our business strategies, product improvements, and service initiatives.

These initiatives and strategies are all designed with the single focus of helping healthcare providers deliver the highest-quality clinical care to improve patient outcomes and enhance patient health.

For 2022, Mach7 has implemented two important initiatives to drive customer satisfaction and support clinical outcomes and overall patient care:

1. Developing and delivering an intricate customer engagement plan focused on superior customer service and advocacy: This includes the establishment of a customer advisory board to ensure clinical decision-makers and users of our solutions have a voice in our strategic direction, mission, and vision. This plan also incorporates enhanced customer communication and feedback mechanisms for product enhancements, customer service and support recommendations, and general impactful insights. A key element of this plan is additional investment in proactive service to establish even closer interactions and touchpoints. Through this close engagement, we will ensure that the Mach7 products and services continue to bring value to clinicians, healthcare professionals, and other end users throughout our customer landscape.
2. Providing state-of-the-art advancements and product innovations designed to incorporate new technologies, allowing Mach7 to continue delivering industry-leading performance, scalability, interoperability, and streamlined implementation: This includes the activation of an early adopter program to ensure product readiness, customer acceptance, and overall product quality assurance. A key aspect of this program is the development and delivery of intuitive, user-friendly solutions with support services, training offerings, and certification programs designed to create customer self-sufficiency and proficiency.

Through these initiatives, we strive to assist our customers in realizing a better future with long-lasting, trusted partnerships.

Our goal is to change the enterprise imaging landscape through the delivery of industry-leading enterprise viewing and data management solutions and services that drive customer success. This goal truly delivers upon healthcare’s emerging need for greater context to better inform clinical decisions, resulting in the best possible outcomes for patients.