Medallion Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
Speed and responsiveness have been our biggest challenges with the system. Our organization operates...
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Relationship
When it comes to proactivity, it is typically our credentialing manager who identifies gaps and...
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Relationship
Medallion doesn't keep all of their promises. That goes in waves from an account management...
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Product
Overall, Medallion has driven efficiency and has allowed us to do credentialing at scale. We have...
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Relationship
Medallion's representatives are congenial. They are fairly responsive, and they let us know when...
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Culture
One of my big frustrations with Medallion is that when we were initially speaking to the vendor,...
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Product
From a clinician or provider standpoint, managing credentials with Medallion's system has been...
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Product
Medallion's system isn't a user-friendly platform for providers. Based on the feedback that we get...
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Operations
Our implementation of Medallion's system was fine. The vendor also does upgrades, but they don't...
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Operations
The training we received from Medallion didn't have a set structure. We had a recurring call with...
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Product
One thing that we struggle with in the system is that Medallion has an initial credentialed date and...
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Product
There are reporting discrepancies in the system. There have been times when Medallion's system has...
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Product, Value
I definitely have more visibility into our credentialing process because of Medallion's system....
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Relationship, Product
I don’t have any issues with the credentialing-verification organization; Medallion does a good job...
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Product
What drives the most efficiency with Medallion is how well they organize files and track provider...
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Relationship, Product
For anyone considering Medallion, I would say that as a credentialing-verification-organization...
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Product
Medallion really needs to improve the reporting capabilities that are available to end users. Not...
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Relationship
Medallion’s chat-support feature hasn’t been working well. When my team types questions to the...
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Relationship
In the very beginning, we had an excellent account manager from Medallion. I don’t think we would...
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Culture
After we signed our agreement, the vendor began the work. Initially, we were credentialing providers...
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Operations
Medallion has been a little stubborn to work with. With our implementation, we got Medallion...
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Loyalty
We are moving to another solution to track credentials. We use Medallion's system for bigger...
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Culture, Loyalty
Medallion's system was supposed to integrate with one of our systems and reduce our work. Our former...
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Relationship
Medallion has a good team, and they have been good to work with. They have an excellent customer...
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Loyalty
There are still some newer things from Medallion that we are waiting for, and there are enhancements...
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Product, Value
The credentialing process with Medallion is largely automated. We save some money and achieve a high...
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Relationship
Anytime there are updates, we get an email notification from Medallion letting us know the system...
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Relationship
Medallion is great because everything is clearly laid out, and it doesn’t take long to understand...
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Culture
Medallion has been pretty fair with their requests for additional funding, and those requests have...
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Product, Value
What drives the most efficiency for us with Medallion is their overall provider credentialing and...
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Product
It is very easy for clinicians to manage their own credentials with Medallion. We have been able to...
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Operations
Medallion offers what they call a white-glove implementation, and it is significantly more expensive...
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Loyalty, Product, Value
The real-time visibility and status checking in Medallion is something that cannot be overstated....
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Relationship
Medallion is not meeting some of their SLAs right now for us. They are going through some growing...
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Operations
We didn’t get any training for Medallion's solution. The system is very intuitive, so we have just...
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Relationship
Right now, we can open support tickets with Medallion, but they are very hard to track. And really,...
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Product
There is an opportunity to use technology to help fast-track things in the solution by prefilling...
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Relationship, Product
I really like the visibility into status tracking in Medallion. It has great reports. The only...
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Relationship, Product
Medallion sometimes requires a lot of support. Also, there is a great messaging system that I...
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Product
I absolutely love the primary source verification process in Medallion. Also, the solution is very...
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Operations, Product
In terms of clinicians managing their own credentials with Medallion, things are pretty streamlined....
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Loyalty, Relationship
We recently renewed with Medallion because there are not a lot of vendors that want to take on...
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Value
We pay a flat rate. We are good with what Medallion is charging. There isn't a charge for the...
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Relationship
Medallion is a very young, techie company, but there is more than one way to communicate, and they...
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Culture, Relationship
Every level of person at Medallion tries to solve things. For instance, we recently had a question...
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Relationship
We had an issue and had gone back and forth with the customer service person not understanding the...
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Product
One of our accreditations requires a specific statement within our credentialing application that...
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Relationship, Operations
The support around implementation were good. In the beginning when we were oriented to the platform,...
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Product
What drives the most efficiency for us is Medallion’s platform and having an electronic...
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Loyalty, Product
We picked Medallion's system because of how easy it is to navigate through. The system is easy for...
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Culture, Relationship, Product
We have had payer audits before. At one point, there was an audit that was due by a certain day, and...
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Product, Value
With Medallion's system, our SLAs are quicker. That means that the timing of our processes is faster...
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Product
The technology that I am hoping for is a CAQH integration. I would like the CAQH data upload to come...
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Operations
Medallion is pretty user-friendly, but it doesn't perform as robustly as we expected. Requests for...
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Operations
Medallion hasn’t come back and offered additional training.
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Loyalty, Value
Medallion's solution wasn’t the cheapest. We chose it for its functionality and potential for...
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Product
Medallion drives efficiency with expirables. The solution keeps us on track with renewals for...
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Culture, Value
With Medallion, customers have to buy a package for a certain number of providers. If a customer...
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Relationship
Medallion is very responsive to us, communications are thorough and timely, and the vendor does...
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Relationship, Product
Medallion turns around anything we ask for with no questions asked. It is unique to get a vendor...
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Loyalty
We chose Medallion because our credentialing staff, not the product, was not living up to...
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Operations
Training is probably an area where Medallion could improve. They send out emails, but most people...
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Relationship
I would always recommend Medallion. They have been a great partner. I would tell others about the...
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Loyalty, Product
Medallion is very good with the delegated credentialing support. The platform is extremely easy to...
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Loyalty, Relationship, Product
The product works exactly how Medallion intended it to and how we expected it to, so there is not...
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Relationship, Product
We have some visibility into the update processes. Medallion announces when they are working on...
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Product
We have used APIs in some capacity, but we are not fully integrated with Medallion's software. So...
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Relationship
Medallion sends out notifications anytime anything is happening in the system. They also do a good...
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Product
We have a pretty easy way to go through and look at our submissions, notes, and where things are at...
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Relationship
There is nothing that Medallion has promised that they haven't delivered on. We have had discussions...
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Loyalty, Relationship
The vendor just needs to keep up the status quo for us to be satisfied. We are going to work with...
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Product, Value
Our visibility into status tracking with Medallion is a lot better than it was with our previous...
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Relationship
Medallion engages their clients in discussions on what to do with their software. They have clients...
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Relationship, Product
Every time I ask for a slice of data from Medallion, they are quick to respond. When I ask if I can...
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Product
Medallion is fantastic. The people who work in Medallion every day know the ins and outs of it, but...
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Product
From a management perspective, Medallion gives us an excellent view. We can direct the work that we...
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Product
I can at any time go into Medalion and see pretty quickly and easily where a provider is in the...
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Loyalty
We are split on the decision of whether Medallion is part of our long-term plans. That will really...
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Operations
Sometimes, things need clarification. That really comes down to how we use our language. I haven't...
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Product, Value
There are estimates for charges. Medallion has a process that doesn't work with the way hospitals do...
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Relationship, Product
We need more frequent alerts when doctors aren't responding on things that only the doctors and...
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Relationship, Product
Medallion needs to be more proactive with the pinging of the doctor to let us know that a doctor has...
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Loyalty, Value
I would rate our ability to receive our money's worth as being lower, and that isn't totally...
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Product
We are not using the product to its full potential or capacity. In fairness to Medallion, the system...
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Product
The feedback that I have received for Medallion is that its dashboard could pop a bit more. Its text...
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Product, Value
Having the ability to organize our credentialing and provider files is something that Medallion does...
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Product
I would probably recommend Medallion's system to others. The thing that works for me is that the...
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Product
We have a lot of areas of opportunity in terms of document tracking. Our ultimate goal is to...
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Value
Given the situations that we have had, our SLAs include repayment of things. I am going to rate...
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Loyalty, Product
The system seems to have a lot of bugs going on. Their follow-up wasn't repopulating in their queues...
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Product
The visibility into the system's status tracking is great. The thing that drives the most efficiency...
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Culture, Relationship
For the most part, Medallion keeps their promises. Medallion has stuck to what is in our contract...
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Operations, Product
Medallion's upgrades are great, and so is the system's quality. The system is very user friendly.
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Relationship
We experienced some significant issues where follow-up wasn't happening. That has been frustrating....
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Relationship
Medallion's phone support is horrible. We can never get anyone on the phone. However, Medallion's...
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Operations
Onboarding with Medallion was a bit rough, and we have had some issues with the system in the last...
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Culture, Value
I don't like Medallion's contracts. They are disingenuous. The vendor basically wants to lock us in...
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Product
Medallion delivers what they are supposed to. They generally turn files back over to us in...
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Product
If I were to go with Medallion again, I would invest in the platform and the credentialing, and I...
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Relationship
Our go-to avenue for support from Medallion is the member support chat. We are able to speak to a...
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Product
Medallion monitors expiring credentials, and that definitely gives us more capacity because it was...
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Product
When it comes to updates in Medallion or when the vendor adds a feature, our team has been able to...
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Product
I like that Medallion helps automate a lot of our credentialing work. For example, when we have...
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Product
Every time I log in to Medallion, I have to log in twice. The first login always fails every single...
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Operations
When we ask Medallion how to use certain functionalities or give a new team member an update on how...
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Relationship, Product
One issue we have with Medallion is we use not only the Medallion platform but also the vendor's...
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Product, Value
The actual technical platform drives the most efficiency because everything is in one spot....
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Product
Clinicians can manage Medallion on their own, but it isn’t easy to navigate, and there is no mobile...
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Value
There are people in my organization who feel like Medallion nickel-and-dimes us, but I am on the...
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