Medallion Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
The feedback that I have received for Medallion is that its dashboard could pop a bit more. Its text...
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Product, Value
Having the ability to organize our credentialing and provider files is something that Medallion does...
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Product
I would probably recommend Medallion's system to others. The thing that works for me is that the...
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Product
We have a lot of areas of opportunity in terms of document tracking. Our ultimate goal is to...
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Value
Given the situations that we have had, our SLAs include repayment of things. I am going to rate...
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Loyalty, Product
The system seems to have a lot of bugs going on. Their follow-up wasn't repopulating in their queues...
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Product
The visibility into the system's status tracking is great. The thing that drives the most efficiency...
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Culture, Relationship
For the most part, Medallion keeps their promises. Medallion has stuck to what is in our contract...
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Operations, Product
Medallion's upgrades are great, and so is the system's quality. The system is very user friendly.
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Relationship
We experienced some significant issues where follow-up wasn't happening. That has been frustrating....
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Relationship
Medallion's phone support is horrible. We can never get anyone on the phone. However, Medallion's...
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Operations
Onboarding with Medallion was a bit rough, and we have had some issues with the system in the last...
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Culture, Value
I don't like Medallion's contracts. They are disingenuous. The vendor basically wants to lock us in...
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Product
Medallion delivers what they are supposed to. They generally turn files back over to us in...
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Product
If I were to go with Medallion again, I would invest in the platform and the credentialing, and I...
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Relationship
Our go-to avenue for support from Medallion is the member support chat. We are able to speak to a...
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Product
Medallion monitors expiring credentials, and that definitely gives us more capacity because it was...
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Product
When it comes to updates in Medallion or when the vendor adds a feature, our team has been able to...
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Product
I like that Medallion helps automate a lot of our credentialing work. For example, when we have...
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Product
Every time I log in to Medallion, I have to log in twice. The first login always fails every single...
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Operations
When we ask Medallion how to use certain functionalities or give a new team member an update on how...
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Relationship, Product
One issue we have with Medallion is we use not only the Medallion platform but also the vendor's...
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Product, Value
The actual technical platform drives the most efficiency because everything is in one spot....
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Product
Clinicians can manage Medallion on their own, but it isn’t easy to navigate, and there is no mobile...
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Value
There are people in my organization who feel like Medallion nickel-and-dimes us, but I am on the...
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Culture, Loyalty
We are moving away from Medallion because they misled us on the functionality of their products, a...
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Product
Medallion does the credentialing part; it doesn't do it famously, but it does it. We didn't require...
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Value
Medallion is a lower-price package, but the solution doesn't do what it is supposed to do. We can't...
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Relationship
Medallion’s support can't help us.
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Product
What we need Medallion to do is interface with other systems to drive efficiency, but it does not,...
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Product, Value
Medallion's product is actually pretty good, especially compared to what is out there in the market....
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Product
Medallion's system just needs better templates for all the policies and procedures that we need to...
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Product
Some things in Medallion's product are a bit counterintuitive or need to be done on the back end....
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Relationship
I would tell someone looking into Medallion's solution that they just need to insist on having a...
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Relationship
Medallion doesn’t keep their promises relating to timelines and SLAs. Their service is a bit slow...
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Culture, Loyalty
We chose Medallion because they were going to do the payer contract negotiations, and that was what...
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Loyalty, Product
I'm sure the product is much better suited to larger practices. If we were credentialing a wider...
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Culture, Loyalty
The vendor got rid of something that we contracted them for. The service people involved with that...
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Value
For a credentials verification organization, Medallion is the best option I have come across, but...
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Product
The Medallion dashboard is fantastic. The one thing that I still need to work on with the vendor is...
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Relationship
Medallion does exactly what they are supposed to do as a credentials verification organization. They...
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Relationship
Medallion’s personnel are exemplary. We were sad to learn that our dedicated account success manager...
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Relationship, Product
In terms of the downsides of Medallion, I think the notifications are a big piece of feedback from...
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Product
Medallion’s technology is great. The integrations are also great. The design of the system is above...
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Loyalty
We interviewed several companies before choosing Medallion. We considered the ability and function...
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Culture, Value
Our costs have gone up with Medallion. They have a sales team, and the sales team is always looking...
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Product
I get mixed feedback from doctors about Medallion's system. The doctors say it just gives too much...
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Loyalty
The main reason we chose Medallion was because they were able to work with our leadership to...
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Relationship
Medallion’s strengths are the NCQA, integration, and ease-of-navigation. Training with Medallion was...
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Relationship
If someone else were implementing Medallion, my advice to that customer would be that on the...
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Culture
The vendor gave us a good deal in our contract.
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Relationship
Medallion moved from a customer success model to a help desk model for their services. In the past,...
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Product
The strengths of Medallion are their platform and their credentialing. Their platform makes it easy...
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Relationship, Product
On the enrollment side, I don't think there is proactivity from the vendor. They are just following...
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Relationship, Product
On the enrollment side, while the platform is easy to use, we like the look and feel of it, and our...
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Loyalty
We chose Medallion because we wanted support on both the enrollment side and the credentialing side....
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Product
Medallion’s strength is 100% their area of how far they can reach. They don't do just the simple...
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Value
I'm a pricing-conscious person, and I'm not kidding when I say that Medallion is double the price of...
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Operations
Our staff took a while to learn Medallion's system. I understand it only because I have been around...
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Loyalty
Medallion as a whole is our credentialing verification organization. We utilize them for primary...
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Operations
We saw outcomes with the Medallion system immediately. I can't rave enough about our onboarding...
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Product
Medallion just did another upgrade to their platform recently; I like that they are thinking before...
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Relationship
My only suggestion to Medallion is for their customer service. It would be helpful if they had an...
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Loyalty, Relationship
I looked at several different companies, and I felt that Medallion was the most professional. I...
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Operations, Product
Medallion did a very good job of launching their platform. They rolled it out well. The learning...
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Relationship
We are in a unique situation where our scope is limited, and Medallion has been very helpful in...
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Relationship
Medallion’s chat feature is so useful. I use that all the time, even if it is just to say I haven't...
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Operations
With Medallion, we had a very bumpy go-live. Expectations were not understood on either side, and...
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Culture, Operations, Product
The product could be easier to use; there are times when we have to go to a couple of different...
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Value
From a pricing perspective, the cost of Medallion was equivalent to what we were spending for what...
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Operations
For another customer implementing this product, my advice would be to really understand what will be...
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Operations
The advice I would give to others considering outsourcing to Medallion is that the customer needs to...
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Relationship, Product
Medallion has a good, user-friendly, and fairly intuitive system. Medallion's software is really...
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Relationship, Product
Medallion has a very rigid workflow. They are trying to fit everybody into what the vendor believes...
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Relationship, Product
Getting delegated credentialing off the ground so quickly was amazing to me. I have built delegated...
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Relationship
Medallion is usually very proactive. They are always looking for ways to improve by sending out...
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Loyalty
I have recommended Medallion when people have asked before. For anybody that needs licensing, I...
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Culture
Medallion primarily provides licensing assistance for us. They know the ins and outs of licensing...
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Loyalty
I would buy Medallion again because it was the best option then, and I don't think anything has...
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Relationship
Medallion knows their stuff inside and out when it comes to licensing. The people from Medallion are...
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Product
I would tell others to have all their data that they are ready to import somewhat organized because...
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Product
Things are a little tricky right now since we use Medallion both for credentialing aspects and...
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Operations
Medallion needs more of a robust onboarding plan of what to focus on first. Medallion said the lift...
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Relationship, Operations, Product
The data migration was helpful, but the documents have been a lot of work. I am down to only a few...
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Relationship, Operations
If an organization is using payer enrollment, the overview tasks are great. However, Medallion’s...
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Loyalty, Product
Medallion is a platform to house provider data for payer enrollment and credentialing tasks. It has...
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Product
The end goal is to enter into delegated agreements with payers, and we just needed a better system...
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Loyalty
Medallion has been very good to work with. We chose Medallion because the pricing met our needs. The...
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Operations, Product
I would tell customers to prepare for a lot of up-front work. We migrated basic information with...
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Product
Customers should prepare their providers. We have taken the stance that providers should not be...
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Relationship
Medallion is very responsive. We have multiple meetings to touch point for different various pieces...
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Operations
In the onboarding experience, Medallion didn’t do a good job of setting expectations. I had a team...
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Relationship
Medallion keeps promises now, but previously, that was not the case. However, they have addressed...
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Product
Medallion is a data repository for clinician credentials. It runs verifications of licensure and...
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Product
Medallion is extremely useful. We work with providers on their applications using the information...
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Relationship, Operations
I would advise others implementing Medallion that an administrator should walk through the platform...
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Product
Medallion is a little hard for certain clinicians. That is more about the clinicians’ general...
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Loyalty, Product
There are a couple of things, like expiration dates for certification, that would be great to make...
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Product
In general, the document section can get crowded with every document that is in Medallion. If the...
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Relationship
We expect to have all current and former providers 100% credentialed. No, we have not achieved that....
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Value
Medallion charging for every little thing is part of our problem. We have a huge problem there. We...
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Product
We have a pretty good credentialing coordinator, and that person is constantly monitoring these...
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Value
I would not recommend Medallion to a peer or friend. Like every other company, Medallion probably...
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Loyalty, Product
We are working on an integration with our EHR, but Medallion currently does not integrate with that....
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Product
The solution software is the vendor’s key strength. The product works well. Keeping track of the...
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Relationship, Product
We have not been successful with Medallion. I would tell customers to demand communication and, when...
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Value
Medallion helps create efficiencies with licensing and credentialing for our providers and our...
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Product
There are payers who still have paper copies of all the forms that are needed. Medallion has a lot...
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Product
Medallion offers us a very robust credentialing platform that we utilize as our one-stop shop and...
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Relationship
Medallion has a customer success team that supports our organization, and we have regular meetings...
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Relationship
Medallion’s executives are always willing to jump in and fix any concerns that we have.
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Relationship
Medallion is a fantastic vendor. We have been extremely happy. I do referral calls for the vendor...
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Loyalty
We selected Medallion because we really enjoyed the demo of the platform. The vendor’s level of...
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Relationship, Product
We expect Medallion to assist us in executing delegated credentialing agreements and supporting the...
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Loyalty, Product
I would tell a peer to do their best in ensuring that they have all the provider data necessary to...
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Relationship
The vendor’s biggest strength is their customer service. Their second biggest strength is their...
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Product
Medallion’s biggest area to improve would be their enrollment services. They have a lot of...
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