Medallion Commentary

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I would love Medallion to do ad hoc trainings for new features, whether that means sending out...

I always like to recommend Medallion to other folks in the industry. Mainly, I tell others about...

Medallion does a really great job of getting back to us quickly, and they have a nice online support...

The piece that drives the most efficiency is the automation of the credentialing process, especially...

Medallion is doing a great job. On occasion, we might have to reach out to inquire about a status....

I would buy Medallion's product again. It has made our credentialing process much more streamlined...

A lot of the complaints that are coming back about Medallion are from administrators or office...

Medallion drives the most efficiency by having the provider log in and just complete the application...

I don’t know whether I would buy Medallion again. We just ran into more requirements for our audits,...

Medallion is working on things. I know there are upcoming changes. They seem to be updating the CAQH...

Clinicians still rely on the credentialing team to manage their credentials. Providers prefer having...

Medallion drives efficiency through primary source verifications. Those require a big lift from our...

Medallion is just innovative. Their dashboard, the way their process works, their support centers,...

Medallion provides us with a deck of annual trainings that are NCQA certified. There’s also a wealth...

Medallion has specialists actively working on our files. The vendor has been really responsive. Even...

Medallion is doing well with the upgrades that they’re providing. They did upgrade their analytics...

There’s been an improvement in our visibility into status tracking with Medallion. I know we had...

If someone were considering Medallion, I would let them know that when it comes to credentialing and...

Support from Medallion is very low. Contacting a human at Medallion when we have a question is...

Status tracking from the standpoint of an administrator looking in is pretty easy.

We have very limited staff members, and Medallion's processing of credentialing files really drives...

The vendor listens. For example, I recommend adding a search box to drill down to specific...

The vendor's executives are quite involved. The vendor's CEO attends our monthly meetings.

The vendor's support needs improvement. The vendor's support recently moved to AI, and I had to...

The system is strong, and the vendor is taking steps to address the issues we have experienced. The...

I think of SLAs as promises. We have had a lot of issues with timely follow-up on enrollment...

Speed and responsiveness have been our biggest challenges with the system. Our organization operates...

When it comes to proactivity, it is typically our credentialing manager who identifies gaps and...

Medallion doesn't keep all of their promises. That goes in waves from an account management...

Overall, Medallion has driven efficiency and has allowed us to do credentialing at scale. We have...

Medallion's representatives are congenial. They are fairly responsive, and they let us know when...

One of my big frustrations with Medallion is that when we were initially speaking to the vendor,...

From a clinician or provider standpoint, managing credentials with Medallion's system has been...

Medallion's system isn't a user-friendly platform for providers. Based on the feedback that we get...

Our implementation of Medallion's system was fine. The vendor also does upgrades, but they don't...

The training we received from Medallion didn't have a set structure. We had a recurring call with...

One thing that we struggle with in the system is that Medallion has an initial credentialed date and...

There are reporting discrepancies in the system. There have been times when Medallion's system has...

I definitely have more visibility into our credentialing process because of Medallion's system....

I don’t have any issues with the credentialing-verification organization; Medallion does a good job...

What drives the most efficiency with Medallion is how well they organize files and track provider...

For anyone considering Medallion, I would say that as a credentialing-verification-organization...

Medallion really needs to improve the reporting capabilities that are available to end users. Not...

Medallion’s chat-support feature hasn’t been working well. When my team types questions to the...

In the very beginning, we had an excellent account manager from Medallion. I don’t think we would...

After we signed our agreement, the vendor began the work. Initially, we were credentialing providers...

Medallion has been a little stubborn to work with. With our implementation, we got Medallion...

We are moving to another solution to track credentials. We use Medallion's system for bigger...

Medallion's system was supposed to integrate with one of our systems and reduce our work. Our former...

Medallion has a good team, and they have been good to work with. They have an excellent customer...

There are still some newer things from Medallion that we are waiting for, and there are enhancements...

The credentialing process with Medallion is largely automated. We save some money and achieve a high...

Anytime there are updates, we get an email notification from Medallion letting us know the system...

Medallion is great because everything is clearly laid out, and it doesn’t take long to understand...

Medallion has been pretty fair with their requests for additional funding, and those requests have...

What drives the most efficiency for us with Medallion is their overall provider credentialing and...

It is very easy for clinicians to manage their own credentials with Medallion. We have been able to...

Medallion offers what they call a white-glove implementation, and it is significantly more expensive...

The real-time visibility and status checking in Medallion is something that cannot be overstated....

Medallion is not meeting some of their SLAs right now for us. They are going through some growing...

We didn’t get any training for Medallion's solution. The system is very intuitive, so we have just...

Right now, we can open support tickets with Medallion, but they are very hard to track. And really,...

There is an opportunity to use technology to help fast-track things in the solution by prefilling...

I really like the visibility into status tracking in Medallion. It has great reports. The only...

Medallion sometimes requires a lot of support. Also, there is a great messaging system that I...

I absolutely love the primary source verification process in Medallion. Also, the solution is very...

In terms of clinicians managing their own credentials with Medallion, things are pretty streamlined....

We recently renewed with Medallion because there are not a lot of vendors that want to take on...

We pay a flat rate. We are good with what Medallion is charging. There isn't a charge for the...

Medallion is a very young, techie company, but there is more than one way to communicate, and they...

Every level of person at Medallion tries to solve things. For instance, we recently had a question...

We had an issue and had gone back and forth with the customer service person not understanding the...

One of our accreditations requires a specific statement within our credentialing application that...

The support around implementation were good. In the beginning when we were oriented to the platform,...

What drives the most efficiency for us is Medallion’s platform and having an electronic...