Medallion Commentary

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I think Medallion is trying to improve the platform so it better meets people’s needs, but they...

We had a problem, and the vendor did do a root cause analysis. It was a training opportunity, and...

Medallion doesn't manage their own credentials; that's what my team is for. The only thing that...

I would say that with 90% of providers, I don't have problems with them going in and doing their...

We have to have two people working on the solution. We have to have an onboarding tracker of who's...

I don't particularly care for the way that Medallion renegotiates the contract and wants all these...

The training that we got when we first implemented the solution was horrible. I don't know what...

Medallion's support people are slow to respond. When they are doing payer enrollment follow-up and a...

The vendor tries really hard, but sometimes they just miss the mark a little bit because, in my...

If the solution were just used for credentials verification, I would rate it more highly. However, I...

If an organization is going to look at Medallion as a solution, they need to be aware that they...

I would love Medallion to do ad hoc trainings for new features, whether that means sending out...

I always like to recommend Medallion to other folks in the industry. Mainly, I tell others about...

Medallion does a really great job of getting back to us quickly, and they have a nice online support...

The piece that drives the most efficiency is the automation of the credentialing process, especially...

Medallion is doing a great job. On occasion, we might have to reach out to inquire about a status....

I would buy Medallion's product again. It has made our credentialing process much more streamlined...

A lot of the complaints that are coming back about Medallion are from administrators or office...

Medallion drives the most efficiency by having the provider log in and just complete the application...

I don’t know whether I would buy Medallion again. We just ran into more requirements for our audits,...

Medallion is working on things. I know there are upcoming changes. They seem to be updating the CAQH...

Clinicians still rely on the credentialing team to manage their credentials. Providers prefer having...

Medallion drives efficiency through primary source verifications. Those require a big lift from our...

Medallion is just innovative. Their dashboard, the way their process works, their support centers,...

Medallion provides us with a deck of annual trainings that are NCQA certified. There’s also a wealth...

Medallion has specialists actively working on our files. The vendor has been really responsive. Even...

Medallion is doing well with the upgrades that they’re providing. They did upgrade their analytics...

There’s been an improvement in our visibility into status tracking with Medallion. I know we had...

If someone were considering Medallion, I would let them know that when it comes to credentialing and...

Support from Medallion is very low. Contacting a human at Medallion when we have a question is...

Status tracking from the standpoint of an administrator looking in is pretty easy.

We have very limited staff members, and Medallion's processing of credentialing files really drives...

The vendor listens. For example, I recommend adding a search box to drill down to specific...

The vendor's executives are quite involved. The vendor's CEO attends our monthly meetings.

The vendor's support needs improvement. The vendor's support recently moved to AI, and I had to...

The system is strong, and the vendor is taking steps to address the issues we have experienced. The...

I think of SLAs as promises. We have had a lot of issues with timely follow-up on enrollment...

Speed and responsiveness have been our biggest challenges with the system. Our organization operates...

When it comes to proactivity, it is typically our credentialing manager who identifies gaps and...

Medallion doesn't keep all of their promises. That goes in waves from an account management...

Overall, Medallion has driven efficiency and has allowed us to do credentialing at scale. We have...

Medallion's representatives are congenial. They are fairly responsive, and they let us know when...

One of my big frustrations with Medallion is that when we were initially speaking to the vendor,...

From a clinician or provider standpoint, managing credentials with Medallion's system has been...

Medallion's system isn't a user-friendly platform for providers. Based on the feedback that we get...

Our implementation of Medallion's system was fine. The vendor also does upgrades, but they don't...

The training we received from Medallion didn't have a set structure. We had a recurring call with...

One thing that we struggle with in the system is that Medallion has an initial credentialed date and...

There are reporting discrepancies in the system. There have been times when Medallion's system has...

I definitely have more visibility into our credentialing process because of Medallion's system....