Medallion Commentary
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
Medallion's product is actually pretty good, especially compared to what is out there in the market....
Login or Create an Account to see details.
Product
Medallion's system just needs better templates for all the policies and procedures that we need to...
Login or Create an Account to see details.
Product
Some things in Medallion's product are a bit counterintuitive or need to be done on the back end....
Login or Create an Account to see details.
Relationship
I would tell someone looking into Medallion's solution that they just need to insist on having a...
Login or Create an Account to see details.
Relationship
Medallion doesn’t keep their promises relating to timelines and SLAs. Their service is a bit slow...
Login or Create an Account to see details.
Culture, Loyalty
We chose Medallion because they were going to do the payer contract negotiations, and that was what...
Login or Create an Account to see details.
Loyalty, Product
I'm sure the product is much better suited to larger practices. If we were credentialing a wider...
Login or Create an Account to see details.
Culture, Loyalty
The vendor got rid of something that we contracted them for. The service people involved with that...
Login or Create an Account to see details.
Value
For a credentials verification organization, Medallion is the best option I have come across, but...
Login or Create an Account to see details.
Product
The Medallion dashboard is fantastic. The one thing that I still need to work on with the vendor is...
Login or Create an Account to see details.
Relationship
Medallion does exactly what they are supposed to do as a credentials verification organization. They...
Login or Create an Account to see details.
Relationship
Medallion’s personnel are exemplary. We were sad to learn that our dedicated account success manager...
Login or Create an Account to see details.
Relationship, Product
In terms of the downsides of Medallion, I think the notifications are a big piece of feedback from...
Login or Create an Account to see details.
Product
Medallion’s technology is great. The integrations are also great. The design of the system is above...
Login or Create an Account to see details.
Loyalty
We interviewed several companies before choosing Medallion. We considered the ability and function...
Login or Create an Account to see details.
Culture, Value
Our costs have gone up with Medallion. They have a sales team, and the sales team is always looking...
Login or Create an Account to see details.
Product
I get mixed feedback from doctors about Medallion's system. The doctors say it just gives too much...
Login or Create an Account to see details.
Loyalty
The main reason we chose Medallion was because they were able to work with our leadership to...
Login or Create an Account to see details.
Relationship
Medallion’s strengths are the NCQA, integration, and ease-of-navigation. Training with Medallion was...
Login or Create an Account to see details.
Relationship
If someone else were implementing Medallion, my advice to that customer would be that on the...
Login or Create an Account to see details.
Culture
The vendor gave us a good deal in our contract.
Login or Create an Account to see details.
Relationship
Medallion moved from a customer success model to a help desk model for their services. In the past,...
Login or Create an Account to see details.
Product
The strengths of Medallion are their platform and their credentialing. Their platform makes it easy...
Login or Create an Account to see details.
Relationship, Product
On the enrollment side, I don't think there is proactivity from the vendor. They are just following...
Login or Create an Account to see details.
Relationship, Product
On the enrollment side, while the platform is easy to use, we like the look and feel of it, and our...
Login or Create an Account to see details.
Loyalty
We chose Medallion because we wanted support on both the enrollment side and the credentialing side....
Login or Create an Account to see details.
Product
Medallion’s strength is 100% their area of how far they can reach. They don't do just the simple...
Login or Create an Account to see details.
Value
I'm a pricing-conscious person, and I'm not kidding when I say that Medallion is double the price of...
Login or Create an Account to see details.
Operations
Our staff took a while to learn Medallion's system. I understand it only because I have been around...
Login or Create an Account to see details.
Loyalty
Medallion as a whole is our credentialing verification organization. We utilize them for primary...
Login or Create an Account to see details.
Operations
We saw outcomes with the Medallion system immediately. I can't rave enough about our onboarding...
Login or Create an Account to see details.
Product
Medallion just did another upgrade to their platform recently; I like that they are thinking before...
Login or Create an Account to see details.
Relationship
My only suggestion to Medallion is for their customer service. It would be helpful if they had an...
Login or Create an Account to see details.
Loyalty, Relationship
I looked at several different companies, and I felt that Medallion was the most professional. I...
Login or Create an Account to see details.
Operations, Product
Medallion did a very good job of launching their platform. They rolled it out well. The learning...
Login or Create an Account to see details.
Relationship
We are in a unique situation where our scope is limited, and Medallion has been very helpful in...
Login or Create an Account to see details.
Relationship
Medallion’s chat feature is so useful. I use that all the time, even if it is just to say I haven't...
Login or Create an Account to see details.
Operations
With Medallion, we had a very bumpy go-live. Expectations were not understood on either side, and...
Login or Create an Account to see details.
Culture, Operations, Product
The product could be easier to use; there are times when we have to go to a couple of different...
Login or Create an Account to see details.
Value
From a pricing perspective, the cost of Medallion was equivalent to what we were spending for what...
Login or Create an Account to see details.
Operations
For another customer implementing this product, my advice would be to really understand what will be...
Login or Create an Account to see details.
Operations
The advice I would give to others considering outsourcing to Medallion is that the customer needs to...
Login or Create an Account to see details.
Relationship, Product
Medallion has a good, user-friendly, and fairly intuitive system. Medallion's software is really...
Login or Create an Account to see details.
Relationship, Product
Medallion has a very rigid workflow. They are trying to fit everybody into what the vendor believes...
Login or Create an Account to see details.
Relationship, Product
Getting delegated credentialing off the ground so quickly was amazing to me. I have built delegated...
Login or Create an Account to see details.
Relationship
Medallion is usually very proactive. They are always looking for ways to improve by sending out...
Login or Create an Account to see details.
Loyalty
I have recommended Medallion when people have asked before. For anybody that needs licensing, I...
Login or Create an Account to see details.
Culture
Medallion primarily provides licensing assistance for us. They know the ins and outs of licensing...
Login or Create an Account to see details.
Loyalty
I would buy Medallion again because it was the best option then, and I don't think anything has...
Login or Create an Account to see details.
Relationship
Medallion knows their stuff inside and out when it comes to licensing. The people from Medallion are...
Login or Create an Account to see details.
Product
I would tell others to have all their data that they are ready to import somewhat organized because...
Login or Create an Account to see details.
Product
Things are a little tricky right now since we use Medallion both for credentialing aspects and...
Login or Create an Account to see details.
Operations
Medallion needs more of a robust onboarding plan of what to focus on first. Medallion said the lift...
Login or Create an Account to see details.
Relationship, Operations, Product
The data migration was helpful, but the documents have been a lot of work. I am down to only a few...
Login or Create an Account to see details.
Relationship, Operations
If an organization is using payer enrollment, the overview tasks are great. However, Medallion’s...
Login or Create an Account to see details.
Loyalty, Product
Medallion is a platform to house provider data for payer enrollment and credentialing tasks. It has...
Login or Create an Account to see details.
Product
The end goal is to enter into delegated agreements with payers, and we just needed a better system...
Login or Create an Account to see details.
Loyalty
Medallion has been very good to work with. We chose Medallion because the pricing met our needs. The...
Login or Create an Account to see details.
Operations, Product
I would tell customers to prepare for a lot of up-front work. We migrated basic information with...
Login or Create an Account to see details.
Product
Customers should prepare their providers. We have taken the stance that providers should not be...
Login or Create an Account to see details.
Relationship
Medallion is very responsive. We have multiple meetings to touch point for different various pieces...
Login or Create an Account to see details.
Operations
In the onboarding experience, Medallion didn’t do a good job of setting expectations. I had a team...
Login or Create an Account to see details.
Relationship
Medallion keeps promises now, but previously, that was not the case. However, they have addressed...
Login or Create an Account to see details.
Product
Medallion is a data repository for clinician credentials. It runs verifications of licensure and...
Login or Create an Account to see details.
Product
Medallion is extremely useful. We work with providers on their applications using the information...
Login or Create an Account to see details.
Relationship, Operations
I would advise others implementing Medallion that an administrator should walk through the platform...
Login or Create an Account to see details.
Product
Medallion is a little hard for certain clinicians. That is more about the clinicians’ general...
Login or Create an Account to see details.
Loyalty, Product
There are a couple of things, like expiration dates for certification, that would be great to make...
Login or Create an Account to see details.
Product
In general, the document section can get crowded with every document that is in Medallion. If the...
Login or Create an Account to see details.
Relationship
We expect to have all current and former providers 100% credentialed. No, we have not achieved that....
Login or Create an Account to see details.
Value
Medallion charging for every little thing is part of our problem. We have a huge problem there. We...
Login or Create an Account to see details.
Product
We have a pretty good credentialing coordinator, and that person is constantly monitoring these...
Login or Create an Account to see details.
Value
I would not recommend Medallion to a peer or friend. Like every other company, Medallion probably...
Login or Create an Account to see details.
Loyalty, Product
We are working on an integration with our EHR, but Medallion currently does not integrate with that....
Login or Create an Account to see details.
Product
The solution software is the vendor’s key strength. The product works well. Keeping track of the...
Login or Create an Account to see details.
Relationship, Product
We have not been successful with Medallion. I would tell customers to demand communication and, when...
Login or Create an Account to see details.
Value
Medallion helps create efficiencies with licensing and credentialing for our providers and our...
Login or Create an Account to see details.
Product
There are payers who still have paper copies of all the forms that are needed. Medallion has a lot...
Login or Create an Account to see details.
Product
Medallion offers us a very robust credentialing platform that we utilize as our one-stop shop and...
Login or Create an Account to see details.
Relationship
Medallion has a customer success team that supports our organization, and we have regular meetings...
Login or Create an Account to see details.
Relationship
Medallion’s executives are always willing to jump in and fix any concerns that we have.
Login or Create an Account to see details.
Relationship
Medallion is a fantastic vendor. We have been extremely happy. I do referral calls for the vendor...
Login or Create an Account to see details.
Loyalty
We selected Medallion because we really enjoyed the demo of the platform. The vendor’s level of...
Login or Create an Account to see details.
Relationship, Product
We expect Medallion to assist us in executing delegated credentialing agreements and supporting the...
Login or Create an Account to see details.
Loyalty, Product
I would tell a peer to do their best in ensuring that they have all the provider data necessary to...
Login or Create an Account to see details.
Relationship
The vendor’s biggest strength is their customer service. Their second biggest strength is their...
Login or Create an Account to see details.
Product
Medallion’s biggest area to improve would be their enrollment services. They have a lot of...
Login or Create an Account to see details.
​
Preferences