Medallion Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
Medallion is pretty user-friendly, but it doesn't perform as robustly as we expected. Requests for...
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Operations
Medallion hasn’t come back and offered additional training.
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Loyalty, Value
Medallion's solution wasn’t the cheapest. We chose it for its functionality and potential for...
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Product
Medallion drives efficiency with expirables. The solution keeps us on track with renewals for...
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Culture, Value
With Medallion, customers have to buy a package for a certain number of providers. If a customer...
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Relationship
Medallion is very responsive to us, communications are thorough and timely, and the vendor does...
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Relationship, Product
Medallion turns around anything we ask for with no questions asked. It is unique to get a vendor...
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Loyalty
We chose Medallion because our credentialing staff, not the product, was not living up to...
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Operations
Training is probably an area where Medallion could improve. They send out emails, but most people...
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Relationship
I would always recommend Medallion. They have been a great partner. I would tell others about the...
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Loyalty, Product
Medallion is very good with the delegated credentialing support. The platform is extremely easy to...
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Loyalty, Relationship, Product
The product works exactly how Medallion intended it to and how we expected it to, so there is not...
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Relationship, Product
We have some visibility into the update processes. Medallion announces when they are working on...
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Product
We have used APIs in some capacity, but we are not fully integrated with Medallion's software. So...
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Relationship
Medallion sends out notifications anytime anything is happening in the system. They also do a good...
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Product
We have a pretty easy way to go through and look at our submissions, notes, and where things are at...
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Relationship
There is nothing that Medallion has promised that they haven't delivered on. We have had discussions...
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Loyalty, Relationship
The vendor just needs to keep up the status quo for us to be satisfied. We are going to work with...
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Product, Value
Our visibility into status tracking with Medallion is a lot better than it was with our previous...
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Relationship
Medallion engages their clients in discussions on what to do with their software. They have clients...
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Relationship, Product
Every time I ask for a slice of data from Medallion, they are quick to respond. When I ask if I can...
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Product
Medallion is fantastic. The people who work in Medallion every day know the ins and outs of it, but...
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Product
From a management perspective, Medallion gives us an excellent view. We can direct the work that we...
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Product
I can at any time go into Medalion and see pretty quickly and easily where a provider is in the...
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Loyalty
We are split on the decision of whether Medallion is part of our long-term plans. That will really...
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Operations
Sometimes, things need clarification. That really comes down to how we use our language. I haven't...
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Product, Value
There are estimates for charges. Medallion has a process that doesn't work with the way hospitals do...
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Relationship, Product
We need more frequent alerts when doctors aren't responding on things that only the doctors and...
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Relationship, Product
Medallion needs to be more proactive with the pinging of the doctor to let us know that a doctor has...
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Loyalty, Value
I would rate our ability to receive our money's worth as being lower, and that isn't totally...
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Product
We are not using the product to its full potential or capacity. In fairness to Medallion, the system...
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Product
The feedback that I have received for Medallion is that its dashboard could pop a bit more. Its text...
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Product, Value
Having the ability to organize our credentialing and provider files is something that Medallion does...
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Product
I would probably recommend Medallion's system to others. The thing that works for me is that the...
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Product
We have a lot of areas of opportunity in terms of document tracking. Our ultimate goal is to...
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Value
Given the situations that we have had, our SLAs include repayment of things. I am going to rate...
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Loyalty, Product
The system seems to have a lot of bugs going on. Their follow-up wasn't repopulating in their queues...
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Product
The visibility into the system's status tracking is great. The thing that drives the most efficiency...
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Culture, Relationship
For the most part, Medallion keeps their promises. Medallion has stuck to what is in our contract...
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Operations, Product
Medallion's upgrades are great, and so is the system's quality. The system is very user friendly.
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Relationship
We experienced some significant issues where follow-up wasn't happening. That has been frustrating....
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Relationship
Medallion's phone support is horrible. We can never get anyone on the phone. However, Medallion's...
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Operations
Onboarding with Medallion was a bit rough, and we have had some issues with the system in the last...
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Culture, Value
I don't like Medallion's contracts. They are disingenuous. The vendor basically wants to lock us in...
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Product
Medallion delivers what they are supposed to. They generally turn files back over to us in...
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Product
If I were to go with Medallion again, I would invest in the platform and the credentialing, and I...
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Relationship
Our go-to avenue for support from Medallion is the member support chat. We are able to speak to a...
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Product
Medallion monitors expiring credentials, and that definitely gives us more capacity because it was...
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Product
When it comes to updates in Medallion or when the vendor adds a feature, our team has been able to...
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Product
I like that Medallion helps automate a lot of our credentialing work. For example, when we have...
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Product
Every time I log in to Medallion, I have to log in twice. The first login always fails every single...
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Operations
When we ask Medallion how to use certain functionalities or give a new team member an update on how...
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Relationship, Product
One issue we have with Medallion is we use not only the Medallion platform but also the vendor's...
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Product, Value
The actual technical platform drives the most efficiency because everything is in one spot....
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Product
Clinicians can manage Medallion on their own, but it isn’t easy to navigate, and there is no mobile...
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Value
There are people in my organization who feel like Medallion nickel-and-dimes us, but I am on the...
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Culture, Loyalty
We are moving away from Medallion because they misled us on the functionality of their products, a...
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Product
Medallion does the credentialing part; it doesn't do it famously, but it does it. We didn't require...
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Value
Medallion is a lower-price package, but the solution doesn't do what it is supposed to do. We can't...
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Relationship
Medallion’s support can't help us.
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Product
What we need Medallion to do is interface with other systems to drive efficiency, but it does not,...
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Product, Value
Medallion's product is actually pretty good, especially compared to what is out there in the market....
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Product
Medallion's system just needs better templates for all the policies and procedures that we need to...
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Product
Some things in Medallion's product are a bit counterintuitive or need to be done on the back end....
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Relationship
I would tell someone looking into Medallion's solution that they just need to insist on having a...
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Relationship
Medallion doesn’t keep their promises relating to timelines and SLAs. Their service is a bit slow...
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Culture, Loyalty
We chose Medallion because they were going to do the payer contract negotiations, and that was what...
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Loyalty, Product
I'm sure the product is much better suited to larger practices. If we were credentialing a wider...
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Culture, Loyalty
The vendor got rid of something that we contracted them for. The service people involved with that...
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