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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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VP/Other Executive

Relationship

The vendor has been very helpful during the COVID-19 crisis. They have been reaching out to us to...

Dec 2020
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VP/Other Executive

ROI and Cost

The vendor drives tangible outcomes. We don’t keep vendors around who don’t drive outcomes. We have...

Dec 2020
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VP/Other Executive

Project Results

When the volume was high, MedAssist handled it with no issue. As we have tapered down, there have...

Dec 2020
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VP/Other Executive

Sales and Contracting

I can’t blame MedAssist for trying to sell us more lines of business all the time, so that is okay.

Dec 2020
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VP/Other Executive

Tools and Methodology

MedAssist looks at us with the long term in mind. They are always coming back with options. We could...

Aug 2020
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Director

Relationship

There has been no change in processes during the COVID-19 crisis. The vendor has accommodated our...

May 2020
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Director

Other Observations

The vendor shifts and moves as I request, but they don’t promote, push, or advise on possible...

May 2020
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Director

Relationship

Considering our patient population, the vendor does an exceptional job of collecting with what they...

May 2020
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Director

Tools and Methodology

On some of the follow-up, the vendor needed more staff. They didn’t allocate enough resources when...

May 2020
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Director

Relationship

We had regular contact with the supervisor and manager. We have a formal conference call with the...

May 2020
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VP/Other Executive

Tools and Methodology

MedAssist is on the cutting edge of some new processes and technologies. We have moved to 100%...

Mar 2020
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VP/Other Executive

Relationship

I work with the person at the highest level of leadership at MedAssist, and that person is very...

Mar 2020
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Director

People and Knowledge

I would be very likely to recommend MedAssist's services to a peer or friend. They are a great...

Feb 2020
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Director

Project Results

The struggle is the same as most everyone, and that is IT. MedAssist has delayed getting their...

Feb 2020
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