Medigate by Claroty Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Operations, Product
We have been challenged to get valuable and accurate data into the tool, and that means the outcomes...
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Relationship, Product
The strengths of the product are its overall visibility of the medical devices, the mapping, and the...
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Product
Integration was easy with Medigate by Claroty. We have been able to establish a strategy to identify...
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Product
Claroty was the most successful during the proof of concept and met our use cases. My people have no...
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Relationship
My team has been ecstatic with Claroty’s training group. There is downtime, but Claroty is...
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Relationship
Claroty did a fabulous job communicating their road map. They are proactive. Sometimes with vendors,...
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Product
Claroty sends updates in little pop-up messages all the time. In terms of AI, I haven’t seen the...
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Relationship
Claroty is very much ahead of the game in being proactive. We also have regular touchpoint meetings...
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Product
The overall robustness of Medigate IoMT Solutions is mind-boggling sometimes. It is very intuitive,...
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Product
I would like to see a cleaner user interface in Medigate IoMT Solutions. There is a lot of data out...
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Relationship
In terms of communicating their road map, Claroty is always pretty good. I have a routine meeting...
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Loyalty, Value
I would buy Claroty again because of the value they provide. When we chose them, they cost the most,...
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Culture, Value
We pay for most of the packages from Claroty, and some new packages are coming up that will cost an...
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Operations
Claroty provides a lot of implementation support. They are willing to provide training and work with...
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Product
I would advise someone else to make sure they have a good road map before purchasing something and...
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Relationship, Product
The thing that keeps us with Claroty is operational efficiency. They identify products and tools...
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Relationship
For device discovery, the vendor buys stuff off eBay, and they are very vocal about how they are...
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Product, Value
The product integrates with another security solution, and we compare those two tools against one...
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Product
For a network project that we are working on, the system is useful for identification, discovery,...
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Loyalty, Product
The system could improve if the vendor would build a data lake of all of their customer data....
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Relationship
Claroty has been so consistent in their communication. From my perspective, Claroty has been very...
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Relationship, Product
We get regular updates from Claroty via email and through the platform about any changes or...
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Operations
We receive some training from Claroty, but it is usually on a Webex or through discussions, and I...
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Relationship
Medigate IoMT Solutions has actually been critical in our implementation of NAC and has enabled us...
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Value
Medigate IoMT Solutions is certainly not perfect, but Claroty does not charge us for every little thing....
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Relationship, Product
Claroty does development to keep the product up-to-date. They constantly add functionalities and...
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Relationship, Product
Claroty is one of those cases where their improvement of the product is so continual that we spend...
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Loyalty, Relationship
Something that makes Claroty a partner instead of a vendor is they take care of their employees...
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Relationship, Product
IoT security is evolving, and Medigate IoMT Solutions gives us visibility into the entire enterprise...
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Relationship
I have referred people to Claroty because they are one vendor that I have been more impressed with...
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Operations
Claroty’s training is a little lacking, but they are trying. Also, the integrations with other...
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Relationship, Product
The product is solid all around. From what the tool can do, everything has been solid. I have no...
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Product
Some of the terminology that is used within the product's integrations is strange. The terms are not...
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Relationship, Product
There is a lag between when we resolve an event in another product and when things show up within...
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Loyalty, Operations
We chose Medigate IoMT Solutions based on the ease of the implementation. We practically just set...
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Product
The console is incredibly easy to use. It is very intuitive; we can just go through and configure...
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Value
Medigate IoMT Solutions is an expensive product. It is doing good things for us, but it feels like...
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Product
Some of the utilization information where the activity of devices is shown within the product isn't...
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Culture, Value
Medigate IoMT Solutions is actually modular because Claroty tiered it that way. If we want other...
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Relationship
We have had minimal issues with the product. At one point at least, there was an issue that we had...
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Relationship, Operations
Claroty is pretty good at communicating when they are changing things. When they changed their risk...
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Relationship, Product
Claroty doesn’t have enough clout to push against vendors and get additional data from them. The...
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Culture, Relationship
During our proof-of-concept process with the vendor, we made a lot of suggestions about things to...
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Product
In the dashboard, we are able to pull in information on normal IT devices and where they sit on the...
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Product
Medigate IoMT Solutions has done well. It works as advertised. We stick it in, and it starts...
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Product
We like that in the product there is an area to request features. We don’t forget what we want to...
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Value
Claroty sets modules ahead of time, so we don’t get nickel-and-dimed by them adding things. The...
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Operations
Claroty does well with training because they let us go in and look at their academy educational...
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Operations
Our implementation was easy; we just put the system in. We were better suited to be ready to use the...
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Product
The system does things we didn’t expect it to do. We were so focused on IoT and IoMT that we didn’t...
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Product
The system's upgrades have been rock solid, and we have not had one bite us. The vendor is really...
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Relationship
Claroty's support is so good it is irritating. Sometimes we call, but most of the time, we submit...
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Relationship
Claroty does super well with their vision. They have done everything they have said they would do...
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Loyalty
We were able to get the proof of concept for the product through our EMR vendor. We really liked...
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Relationship
Medigate’s customer service has been stellar, and they have been willing to bend and break where we...
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Operations
Medigate has been willing to come out to meet us for training as well as doing online training. I...
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Product
One of the things that Medigate IoMT Solutions tracks on the home page is any compromised devices....
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Product
We are able to pull data in to Medigate IoMT Solutions from a few of our other solutions. It is...
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Relationship
We talk about Medigate’s road map pretty frequently in our regular meetings. Medigate puts updates...
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Relationship
We get bulletins from Medigate that are emailed to us every time there is an update of any sort, and...
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Operations
To learn the ins and outs of the product and how to perform searches and whatnot, Medigate does have...
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Value
The product is pretty user friendly, and the GUI is really nice and self-explanatory. The premade...
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Product
For Medigate as a whole, I'm drinking their Kool-Aid, and I'm the biggest advocate for their...
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Product
The one big takeaway that I would give to other customers is to shove as many integrations into the...
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Relationship, Product
Medigate's technical side of the house is pretty outstanding. Medigate is always willing to jump on...
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Relationship
Overall, I am very pleased with Medigate. We meet with our customer success manager regularly, but...
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Product
Medigate IoMT Solutions is a great program. I am enjoying using it. I can keep playing with it, and...
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Relationship
I never get the sense that the vendor’s people are passing the buck. I feel like our direct contacts...
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Value
The product is not cheap, but it saves us a phenomenal amount of manual work. Some of the things it...
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Loyalty, Loyalty, Loyalty, Product
I would tell a friend that Medigate by Claroty has no peer. There is no one doing anything close to...
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Relationship, Product
Medigate IoMT Solutions seems to be doing everything well. The other solutions that I use don’t seem...
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Relationship, Product
The vendor provides visibility to IoT and medical devices that we simply would not have without the...
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Relationship
Medigate by Claroty is extremely proactive in fixing issues and bugs. They also are responsive when...
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Product
Based on the quality and accuracy of the information that Medigate IoMT Solutions gathers and...
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Product
The continued improvement and building of the program and the measurement of our progress in...
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Relationship, Operations
The vendor's support has been great. The individuals we worked with to implement the system were...
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Relationship, Product
The system correctly identifies the majority of the medical devices we look at, but there are some...
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Value
Based on the way the solution performs, I would probably buy it again. My only reservation would be...
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Loyalty, Product
This space is as much of a big-data problem as it is a cybersecurity problem. Medigate IoMT...
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Product
I know how difficult it is to put together an interface, and Medigate IoMT Solutions' UI is so...
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Product
Medigate IoMT Solutions integrates with every conceivable solution that is in the modern enterprise...
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Loyalty, Product
Medigate is working on their threat intelligence. When we just aggregate a list of nonsense, that is...
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Relationship
Customer service is a nightmare with most vendors. Getting technical support from competent people...
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Relationship, Product
The vendor offers integrations. One of the biggest things they offer integrations with is...
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Product
Some of the metrics for Medigate’s risk course could be improved. It is difficult to build a medical...
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Relationship
We have a regular call with our Medigate customer success manager and with one of the technical...
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Relationship
Medigate provided by far the best support I have ever received from a vendor. We have a standing...
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Relationship, Operations
We have a regular call with our customer success manager. They alert us to new upgrades and go...
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Product
The product used to be a little slow. It is a hosted solution, but the vendor has improved it a lot.
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Product
Medigate IoMT Solutions is super intuitive. I provision all the accounts for our organization, and I...
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Relationship
The vendor does not have phone support at all as far as I am aware. Their web support is done...
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Relationship, Product
A while ago, there was something Medigate by Claroty did as an update, and we had a problem on our...
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Product
Medigate is part of our common operating picture for threat hunting and for compliance. Medigate...
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Operations
The vendor is open about their upcoming implementations. They have a lot of things planned, but they...
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Product
The amount of information we get from the vendor is great. The solution is leaps and bounds above...
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Product
One issue we have had with the system is that the vendor doesn't currently see our ACO policies, so...
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Relationship
The vendor's support people are very responsive. Medigate's implementation, sales, and ongoing...
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Loyalty, Operations
One of the big reasons why we selected Medigate IoMT Solutions was its ease of use. We wanted to...
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Relationship
When I have used the product, it has seemed pretty good. I don’t really have too many problems. If I...
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Product
Medigate has been fine. We have meetings recurringly, and we go over things and work on things. I...
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Relationship
Medigate is amazing about being proactive. There was one release that had a small performance hit on...
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Operations
Medigate IoMT Solutions has worked as promoted since day one. It works out of the box, and if...
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Relationship
We can submit issues via the dashboard on Medigate IoMT Solutions or email the vendor's engineer and...
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Relationship, Product, Value
We have information security reports to put out for a dashboard, and we have hospital leadership who...
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Loyalty
Medigate is trying to meet our needs, but they just aren't there with how we are using the tool and...
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Relationship, Product
We are not using Medigate IoMT Solutions to our best capabilities, and that is more because of...
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Loyalty
When we looked through Medigate and their competitors, there were 30 different vendors, and I met...
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Value
Medigate could certainly charge us less, and we would feel like we had a better investment. But once...
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Relationship
The vendor does a really good job on certain things, but they let other things slip. Part of that...
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Relationship
We meet with the vendor regularly to go over any new changes to the application. They ask us whether...
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Product
We have a lot of integrations with Medigate, including some homegrown solutions and cybersecurity.
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Relationship, Operations
All Medigate's upgrades are weekly, small updates, so there is no support process. We basically get...
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Relationship, Operations
The meetings we have with Medigate are very helpful for asking questions about new features, asking...
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Product
All vendors promote more than they can actually do in a real environment. Every system will...
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Relationship, Product
The vendor doesn't say this in conversations beforehand unless customers ask them questions, but the...
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Relationship, Product
One of Medigate’s strengths is that they are really focused on medical equipment and where they need...
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Relationship, Product
Medigate has a good way for us to report things on the website. When we are on a specific page where...
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Relationship
It is easy for us to reach out to the executives at Medigate.
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Operations
The vendor is adding more and more features, and it is sometimes difficult to find where those...
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Loyalty, Product
We feel very comfortable with our current inventory management people using the application....
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Relationship
The vendor has been very responsive every time I have put in tickets. I have worked very closely...
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Product, Value
Our usage of the tool varies between different departments, like cybersecurity and biomed. From my...
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Relationship, Product
I have no complaints about Medigate; they are doing great. The system is helpful, and when I need...
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Product
Medigate’s product is monitoring network devices, but as far as medical equipment goes, not all of...
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Relationship
We have regular meetings with Medigate, and their communications are always great. I can directly...
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Product
Interoperability is Medigate’s bread and butter. All the integrations that we put in place work...
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Product
When we get an alert about a device connected to our network, Medigate's solution can provide a lot...
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Product
My staff and I have full access to Medigate IoMT Solutions, and it is sitting on the wire of our...
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Relationship, Product
When I receive an industrial control warning, I can go into Medigate IoMT Solutions and search for...
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Product
Medigate IoMT Solutions is one of the most powerful tools we have, but I have never evaluated one of...
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Product
I would like additional integration with other cybersecurity tools. The product does integrate with...
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Loyalty
Medigate IoMT Solutions is part of our long-term plans. We do a lot of mergers or acquisitions....
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Product
What I like about Medigate IoMT Solutions is its ease of use. It plugs in and works. It does what it...
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Relationship
I like that the folks that lead Medigate care about improving the company and improving the service...
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Product
The only complaint that we have about Medigate is from a reporting and integration standpoint. The...
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Product
Medigate IoMT Solutions would be better if the API were not limited from an integration standpoint....
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Relationship
Claroty is good at communicating their future road map. In a recent meeting we had with them, they...
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Relationship
Medigate helps us with the setup of our wired machines even though they support wireless ones.
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Operations, Product
I have had to ask for help learning the majority of the things I have about the Medigate system. The...
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Relationship
Overall, we are happy with the application and the support team. The support team has been great to...
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Operations
Medigate is good at offering both one-on-one training and in-person training. We can also use their...
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Relationship, Product
Medigate is good at keeping up with feature enhancements. They are constantly updating the platform...
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Product
We tell friends or peers using Medigate IoMT Solutions to know the road map of what they want to...
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Relationship
Medigate is a good partner, and they are always really prompt with any sort of feature enhancements...
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Relationship, Product
Medigate helps a lot when it comes to supporting our enterprise security needs and strategies. They...
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Relationship
We don’t need to use Medigate’s support team often because we have regular meetings. We usually...
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Relationship, Product
We have built out a lot of changes within Medigate IoMT Solutions, but now we are stable. We are...
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Relationship
Our experience with the system has been positive. The vendor had a positive impact on our response...
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Relationship, Product
The Claroty relationship at Medigate brought a lot to the table with the business automation of...
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Culture, Relationship
We meet with the vendor's people regularly, and they continually tell us what is on their road map....
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Product
Medigate IoMT Solutions just runs. It is always up. It is an awesome product. One of the great...
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Relationship
We are using the Medigate system for IoT, and we have had an absolutely wonderful relationship with...
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Operations, Value
The vendor helped us get something set up and configured, and they didn’t even charge us because...
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Product
The product is a little cumbersome. It is not hard to figure out, but we need to understand what we...
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Culture, Loyalty
We were looking for an IoT product, and someone told us we needed to look at Medigate. We got a demo...
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Relationship
I like the way Claroty is doing things because I think the vendor has a very client-favored...
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Relationship, Product
I get a little notification that tells me about all of the new features, functions, and changes. The...
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Operations
The vendor has added to their training portfolio; they have a number of documents and tabletop...
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Relationship
When the vendor is communicating about something, the vendor really tries to make sure that they are...
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Relationship
Every time a vendor gets bought out, I wait for the disappointment and for things to drop. I haven't...
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Relationship
Turnover has been handled very well by Claroty. With some of our business partners, we have found...
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Loyalty, Relationship
It would be nice to see the vendor slap down and fix up things that are pending right now. The...
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Relationship, Product
The focus on operational technology that Claroty brings to Medigate is great. Claroty is using that...
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Loyalty, Product
The product line is already very mature, but it continues to evolve. We can see the influence of...
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Culture
Our experience with the product continues to be very good. We went through our initial agreement...
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Operations, Operations
The vendor did a good job with the training. I didn't pay too much attention because the product was...
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Product, Product
The solution can lag a bit. I don't know whether that is the vendor’s fault. We like the product's...
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