Medigate IoMT Solutions
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Justin Porter
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User Commentary

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Manager

Lessons Learned

Our issues with the implementation have more to do with getting the configuration set up on the...

Jan 2023
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Director

Relationship

The vendor was keeping all their promises before they were bought by Claroty. Since then, new...

Jan 2023
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Director

Implementation and Training

The whole implementation was very successful, fast, and efficient. The cleanup in Medigate’s own...

Jan 2023
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Director

Functionality and Upgrades

The responsiveness of the solution is sometimes questionable. It is slow to load.

Jan 2023
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Director

Functionality and Upgrades

There is no downtime with upgrades; however, sometimes features are released and rolled back in a...

Jan 2023
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Director

Functionality and Upgrades

If Medigate were able to build their integration with security assessments and new medical products...

Jan 2023
||
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Director

Relationship

A couple of times when we escalated a few issues, the executives were all jumping on the call and...

Jan 2023
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Director

Functionality and Upgrades

The system's cost is not very high compared to some of the other products that we are using. So we...

Jan 2023
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CISO

Win/Loss - Why they were selected (by current clients)

We originally chose the solution because of its technical advantages over its competitors. Medigate...

Jan 2023
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CISO

Relationship

Medigate was recently acquired by Claroty, and that has been fine so far. I have worked with other...

Jan 2023
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CISO

Technology

The challenge that we have with the vendor's technology is that it is a passive technology. That is...

Jan 2023
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CISO

Implementation and Training

We have had some operational challenges beyond just deploying the devices. However, those challenges...

Jan 2023
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CISO

Functionality and Upgrades

We haven't had any issues with the quality of Medigate IoMT Solutions. I have seen some of the...

Jan 2023
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Manager

Technology

Medigate has been really good. I had the machine up and running before I even officially got started...

Jan 2023
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Manager

Functionality and Upgrades

I wish I had a deeper view into the raw data. That is the only thing that I am lacking. Medigate is...

Jan 2023
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CISO

Service and Support

The Medigate system is one of the few solutions that I have implemented that has exceeded my...

Dec 2022
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CISO

Implementation and Training

The one area that I could see Medigate continuing to improve is training. They currently offer...

Dec 2022
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Analyst/Coordinator

Relationship

Medigate’s support team is awesome. We have frequent, standing meetings with the vendor. So not only...

Dec 2022
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Analyst/Coordinator

Service and Support

Medigate’s online learning center is really good. I can submit tickets for future improvement and...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

Medigate has a separate party dealing with their online help requests for new features and things....

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

As far as it is capable, Medigate IoMT Solutions is doing everything it can. I really haven’t seen...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

We have not utilized Medigate IoMT Solutions to some extent yet with regard to integration....

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Things are going great with Medigate IoMT Solutions. I haven’t had the opportunity to fully utilize...

Dec 2022
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Analyst/Coordinator

Future Outlook

If I have any say in it, Medigate IoMT Solutions will be part of our long-term plans. I don’t think...

Dec 2022
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Director

Relationship

Medigate is very communicative with us; our relationship has an interactive quality. We constantly...

Nov 2022
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Director

ROI / Cost

I would tell other providers about how Medigate is proactive. They are continually developing the...

Nov 2022
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Director

Interfacing and Integration

We are working on some integrations with Medigate. The product is great not just because of what it...

Nov 2022
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Director

Technology

Medigate IoMT Solutions does everything we ask it to, yet the vendor is still finding things to add....

Nov 2022
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CISO

Relationship

Things are going really well with Medigate because it is very easy to deal with the company. They...

Nov 2022
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CISO

Service and Support

If I have any questions for the vendor, I don't have to just open a formal ticket. I can send an...

Nov 2022
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CISO

Functionality and Upgrades

To improve the product, I would suggest that the vendor concentrate on adding additional...

Nov 2022
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CISO

Technology

Medigate's solution has provided me with great visibility and a great classification of all my...

Nov 2022
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CISO

Relationship

Medigate is helping me to connect the dots of the process for resolving shadow IT issues. They are...

Nov 2022
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CISO

Implementation and Training

The product is very easy to use and implement. It is very simple.

Nov 2022
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Manager

Technology

I am very excited about actionable remediation. One challenge with medical devices is doing a...

Nov 2022
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Manager

Future Outlook

Our adoption of Medigate's product has exploded because of what we have been seeing. We have so much...

Nov 2022
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Manager

Functionality and Upgrades

I like the fact that Medigate’s new releases come once every two months. The vendor also has a...

Nov 2022
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Manager

Relationship

Medigate is tremendous and wonderful. I know the system is passive, but if the analytics and...

Nov 2022
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Director

Relationship

The vendor communicates their future road map and vision very well. So far, the vendor has been very...

Oct 2022
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Director

Interfacing and Integration

Things are going very well. Our use of the product continues to evolve. We have integrated the...

Oct 2022
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Director

Other Observations & Comments

The product hasn't had changes in the last year. Even though Medigate has been purchased by Claroty,...

Oct 2022
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CISO

Functionality and Upgrades

Medigate IoMT Solutions is continually being updated. The innovation is there, and the product is...

Oct 2022
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CISO

Functionality and Upgrades

Medigate IoMT Solutions can be a little intimidating for users. Also, the alerts can be a little...

Oct 2022
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Manager

Functionality and Upgrades

It is easy to train people on the solution. I tell people that I can have them trained in 30 minutes...

Oct 2022
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Manager

Relationship

We are happy to be working with the vendor, but there are some things that we feel could be better....

Oct 2022
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Manager

Service and Support

We like that the vendor upgrades their solution every couple of weeks. Our data makes the solution's...

Oct 2022
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Manager

Service and Support

The vendor's first priority is healthcare. It is important for our organization to not add things on...

Oct 2022
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Manager

Functionality and Upgrades

One of the system's weak points is its communication charts. Additionally, our team's biggest...

Oct 2022
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Manager

Functionality and Upgrades

A lot of solutions have the ability to create custom reports. That takes a lot of steps, and those...

Oct 2022
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Manager

Implementation and Training

For the implementation, Medigate actually came over and was on-site with us and made sure that...

Oct 2022
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Manager

ROI / Cost

Medigate IoMT Solutions is very intuitive. Everything is venue driven. If we see something that...

Oct 2022
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Manager

Service and Support

The support from Medigate is really great because we have a technical account manager. We meet with...

Oct 2022
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Manager

Interfacing and Integration

There are some other IoMT solutions that are out there, but there is really no reason I can see to...

Oct 2022
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Manager

Relationship

The vendor’s executive involvement is tremendous. We had an experience with an executive where they...

Oct 2022
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Manager

ROI / Cost

Medigate IoMT Solutions fits in and begins working from day one. The minute we turn on the...

Oct 2022
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Manager

Relationship

Medigate IoMT Solutions is a great system. I was a little concerned when Medigate was acquired by...

Oct 2022
||
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Director

Functionality and Upgrades

In information security, we normally worry about computers, and there is a separate biomed...

Oct 2022
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Director

Interfacing and Integration

Medigate IoMT Solutions aggregates with other components of our technology structure. If we have a...

Oct 2022
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Director

ROI / Cost

Medigate IoMT Solutions is definitely meeting our needs. It has actually gone a bit above our needs...

Oct 2022
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Director

Functionality and Upgrades

We have never had any issues with upgrades or the quality of the product. Especially with recent...

Oct 2022
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Director

Relationship

We get outcomes from Medigate IoMT Solutions because of how we leverage it. It takes a while for the...

Oct 2022
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Director

Relationship

Medigate was acquired in the past year, and the transition has been smooth. We did have a change in...

Oct 2022
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Director

Service and Support

We always get results quickly with Medigate’s support. We haven’t had much need for executive...

Oct 2022
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CISO

ROI / Cost

With the product, we can look at how devices are used in a different light. We can see how often a...

Jul 2022
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CISO

Other Observations & Comments

If I could speak to the vendor, I would say that the issue is not a matter of doing better but of...

Jul 2022
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CISO

Relationship

The vendor is an exceptional partner. They are not just a vendor; they are a partner who is aware of...

Jul 2022
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CISO

Service and Support

The vendor's support is fantastic. The support staff is exceptionally responsive and proactive.

Jul 2022
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CISO

Functionality and Upgrades

Medigate IoMT Solutions gives us vision into devices sitting on our network that we heretofore...

Jul 2022
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CISO

Future Outlook

I am a strong supporter of the solution, and the vendor's recent acquisition will only make things...

Jul 2022
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CISO

Relationship

The vendor's team is a pleasure to work with. They consistently underpromise and overdeliver. I...

Jul 2022
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CISO

Interfacing and Integration

The vendor is trying to get a lot of initiatives off the ground and build some bridges with...

Jul 2022
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CISO

Relationship

The vendor is a strong integration player. They have committed to working with anyone on anything....

Jul 2022
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CISO

ROI / Cost

There is only so much that the vendor can do because there are a lot of moving parts required to get...

Jul 2022
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CISO

Relationship

In the last few years, we have used a few different vendors, and Medigate by Claroty is better than...

Jul 2022
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CISO

Future Outlook

The vendor has talked about trying to build a library where they could single-source vulnerability...

Jul 2022
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Analyst/Coordinator

Relationship

Medigate has the most foresight. They are agile and competent technically, and their business owners...

Jul 2022
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Analyst/Coordinator

Sales and Contracting

For the most part, Medigate keeps their promises. Their development cycle is rather regular, so they...

Jun 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

There are several parts to the platform, and the parts that we are using work as they were promoted....

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We haven’t had the ability to use certain pieces of Medigate's solution. We have certain parts, but...

Jun 2022
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Analyst/Coordinator

ROI / Cost

There are module feature charges, but we buy the whole package. The physical appliances come free as...

Jun 2022
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Analyst/Coordinator

Implementation and Training

During training, Medigate has regular touchpoints, and then they follow up with additional online...

Jun 2022
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Analyst/Coordinator

Relationship

I have met with Medigate’s top executives. Medigate is really good about having frequent meetings...

Jun 2022
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Analyst/Coordinator

Future Outlook

Since we are using the device-discovery part of Medigate's product, there are other added benefits...

Jun 2022
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CISO

Implementation and Training

The system really is supporting our integration and interoperability goals. We have complete...

Jun 2022
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CISO

Interfacing and Integration

The vendor is not static, and that is refreshing to see. Businesses can’t just put a product out...

Jun 2022
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CISO

Service and Support

The vendor's phone and web support are really good. They reach out to us to check in and see whether...

Jun 2022
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CISO

Future Outlook

I would be absolutely shocked if the vendor was not still at a nine in my scoring a year from now....

Jun 2022
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CISO

Relationship

The real value proposition is not just the system but also the vendor's people. From the CEO to the...

Jun 2022
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CISO

Implementation and Training

The training experience we got with the vendor was very hands on. They were accommodating to our...

Jun 2022
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CISO

ROI / Cost

This product is absolutely part of our long-term plans. It has been a game changer. Those of us in...

Jun 2022
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CISO

Relationship

The functionality of the system out of the box is amazing. The vendor stands out in their ability to...

Jun 2022
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VP/Other Executive

Relationship

Medigate is fabulous. We regularly meet with an executive, and the vendor wants to know how things...

May 2022
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VP/Other Executive

Other Observations & Comments

I am neutral about the acquisition for now. As long as the CEO is still there, my feelings will be...

May 2022
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VP/Other Executive

Functionality and Upgrades

The product’s tap-and-go functionality and EPCS work as expected, but the identity governance...

May 2022
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CIO

Functionality and Upgrades

Medigate's product is so easy. It gets rid of all the technical jargon and verbiage that we see in...

Apr 2022
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CIO

ROI / Cost

I would 1,000% buy Medigate again. Medigate's product is cloud based, so I can access it anywhere....

Apr 2022
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CIO

Service and Support

The only problem I have with Medigate is their enhancements. Medigate's weekly newsletter and...

Apr 2022
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CIO

Implementation and Training

During our implementation, Medigate's preparation, project management, communication, and...

Apr 2022
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CIO

Functionality and Upgrades

We are getting information in a single pane of glass with Medigate's IoMT system, and that is what...

Apr 2022
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CIO

Service and Support

I haven't heard any complaints from the team about the vendor's support. Medigate does updates and...

Apr 2022
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Director

Win/Loss - Why they were selected (by current clients)

The impetus for everybody in medical IoT to take action was the WannaCry virus. Before, we all...

Mar 2022
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Director

Interfacing and Integration

I am able to operationalize the Medigate data into my foundational data in another system. From...

Mar 2022
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Director

Implementation and Training

Medigate is a little slow to deliver new technology. But they are pretty good at implementing...

Mar 2022
||
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CISO

Functionality and Upgrades

I would like to see some type of certification campaign with biomedical device manufacturers that...

Feb 2022
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CISO

Service and Support

Medigate has very good customer support.

Feb 2022
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CISO

ROI / Cost

Medigate has produced a new foray into what they call operational efficiencies. We are looking...

Feb 2022
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CISO

Relationship

Medigate has been very vocal about the acquisition from Claroty. In terms of customer service and...

Feb 2022
||
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CISO

ROI / Cost

Medigate doesn’t nickel-and-dime. In fact, Medigate is one of the better vendors in this space.

Feb 2022
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CISO

Functionality and Upgrades

Medigate IoMT Solutions is a cloud-based solution, so it is fairly easy for Medigate to monitor the...

Feb 2022
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CISO

Technology

Medigate does a tremendous amount of research and development in their product to give us as many...

Feb 2022
||
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CISO

Relationship

Medigate sits with their customers to talk and take their feedback. Medigate listens to their...

Feb 2022
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Director

Functionality and Upgrades

The platform is really nice. The vendor did a really good job with the interface. There is a lot of...

Feb 2022
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Director

Service and Support

Our account manager does a tremendous job following up. They are very easy to work with. They set us...

Feb 2022
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Director

Technology

We can submit feedback for enhancements, and the vendor incorporates that feedback into the product....

Feb 2022
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