Commentary Summary
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User Commentary
Lessons Learned
Our issues with the implementation have more to do with getting the configuration set up on the...
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Relationship
The vendor was keeping all their promises before they were bought by Claroty. Since then, new...
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Implementation and Training
The whole implementation was very successful, fast, and efficient. The cleanup in Medigate’s own...
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Functionality and Upgrades
The responsiveness of the solution is sometimes questionable. It is slow to load.
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Functionality and Upgrades
There is no downtime with upgrades; however, sometimes features are released and rolled back in a...
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Functionality and Upgrades
If Medigate were able to build their integration with security assessments and new medical products...
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Relationship
A couple of times when we escalated a few issues, the executives were all jumping on the call and...
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Functionality and Upgrades
The system's cost is not very high compared to some of the other products that we are using. So we...
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Win/Loss - Why they were selected (by current clients)
We originally chose the solution because of its technical advantages over its competitors. Medigate...
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Relationship
Medigate was recently acquired by Claroty, and that has been fine so far. I have worked with other...
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Technology
The challenge that we have with the vendor's technology is that it is a passive technology. That is...
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Implementation and Training
We have had some operational challenges beyond just deploying the devices. However, those challenges...
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Functionality and Upgrades
We haven't had any issues with the quality of Medigate IoMT Solutions. I have seen some of the...
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Technology
Medigate has been really good. I had the machine up and running before I even officially got started...
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Functionality and Upgrades
I wish I had a deeper view into the raw data. That is the only thing that I am lacking. Medigate is...
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Service and Support
The Medigate system is one of the few solutions that I have implemented that has exceeded my...
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Implementation and Training
The one area that I could see Medigate continuing to improve is training. They currently offer...
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Relationship
Medigate’s support team is awesome. We have frequent, standing meetings with the vendor. So not only...
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Service and Support
Medigate’s online learning center is really good. I can submit tickets for future improvement and...
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Other Observations & Comments
Medigate has a separate party dealing with their online help requests for new features and things....
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Other Observations & Comments
As far as it is capable, Medigate IoMT Solutions is doing everything it can. I really haven’t seen...
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Other Observations & Comments
We have not utilized Medigate IoMT Solutions to some extent yet with regard to integration....
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Functionality and Upgrades
Things are going great with Medigate IoMT Solutions. I haven’t had the opportunity to fully utilize...
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Future Outlook
If I have any say in it, Medigate IoMT Solutions will be part of our long-term plans. I don’t think...
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Relationship
Medigate is very communicative with us; our relationship has an interactive quality. We constantly...
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ROI / Cost
I would tell other providers about how Medigate is proactive. They are continually developing the...
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Interfacing and Integration
We are working on some integrations with Medigate. The product is great not just because of what it...
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Technology
Medigate IoMT Solutions does everything we ask it to, yet the vendor is still finding things to add....
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Relationship
Things are going really well with Medigate because it is very easy to deal with the company. They...
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Service and Support
If I have any questions for the vendor, I don't have to just open a formal ticket. I can send an...
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Functionality and Upgrades
To improve the product, I would suggest that the vendor concentrate on adding additional...
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Technology
Medigate's solution has provided me with great visibility and a great classification of all my...
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Relationship
Medigate is helping me to connect the dots of the process for resolving shadow IT issues. They are...
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Implementation and Training
The product is very easy to use and implement. It is very simple.
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Technology
I am very excited about actionable remediation. One challenge with medical devices is doing a...
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Future Outlook
Our adoption of Medigate's product has exploded because of what we have been seeing. We have so much...
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Functionality and Upgrades
I like the fact that Medigate’s new releases come once every two months. The vendor also has a...
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Relationship
Medigate is tremendous and wonderful. I know the system is passive, but if the analytics and...
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Relationship
The vendor communicates their future road map and vision very well. So far, the vendor has been very...
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Interfacing and Integration
Things are going very well. Our use of the product continues to evolve. We have integrated the...
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Other Observations & Comments
The product hasn't had changes in the last year. Even though Medigate has been purchased by Claroty,...
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Functionality and Upgrades
Medigate IoMT Solutions is continually being updated. The innovation is there, and the product is...
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Functionality and Upgrades
Medigate IoMT Solutions can be a little intimidating for users. Also, the alerts can be a little...
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Functionality and Upgrades
It is easy to train people on the solution. I tell people that I can have them trained in 30 minutes...
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Relationship
We are happy to be working with the vendor, but there are some things that we feel could be better....
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Service and Support
We like that the vendor upgrades their solution every couple of weeks. Our data makes the solution's...
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Service and Support
The vendor's first priority is healthcare. It is important for our organization to not add things on...
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Functionality and Upgrades
One of the system's weak points is its communication charts. Additionally, our team's biggest...
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Functionality and Upgrades
A lot of solutions have the ability to create custom reports. That takes a lot of steps, and those...
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Implementation and Training
For the implementation, Medigate actually came over and was on-site with us and made sure that...
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ROI / Cost
Medigate IoMT Solutions is very intuitive. Everything is venue driven. If we see something that...
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Service and Support
The support from Medigate is really great because we have a technical account manager. We meet with...
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Interfacing and Integration
There are some other IoMT solutions that are out there, but there is really no reason I can see to...
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Relationship
The vendor’s executive involvement is tremendous. We had an experience with an executive where they...
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ROI / Cost
Medigate IoMT Solutions fits in and begins working from day one. The minute we turn on the...
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Relationship
Medigate IoMT Solutions is a great system. I was a little concerned when Medigate was acquired by...
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Functionality and Upgrades
In information security, we normally worry about computers, and there is a separate biomed...
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Interfacing and Integration
Medigate IoMT Solutions aggregates with other components of our technology structure. If we have a...
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ROI / Cost
Medigate IoMT Solutions is definitely meeting our needs. It has actually gone a bit above our needs...
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Functionality and Upgrades
We have never had any issues with upgrades or the quality of the product. Especially with recent...
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Relationship
We get outcomes from Medigate IoMT Solutions because of how we leverage it. It takes a while for the...
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Relationship
Medigate was acquired in the past year, and the transition has been smooth. We did have a change in...
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Service and Support
We always get results quickly with Medigate’s support. We haven’t had much need for executive...
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ROI / Cost
With the product, we can look at how devices are used in a different light. We can see how often a...
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Other Observations & Comments
If I could speak to the vendor, I would say that the issue is not a matter of doing better but of...
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Relationship
The vendor is an exceptional partner. They are not just a vendor; they are a partner who is aware of...
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Service and Support
The vendor's support is fantastic. The support staff is exceptionally responsive and proactive.
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Functionality and Upgrades
Medigate IoMT Solutions gives us vision into devices sitting on our network that we heretofore...
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Future Outlook
I am a strong supporter of the solution, and the vendor's recent acquisition will only make things...
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Relationship
The vendor's team is a pleasure to work with. They consistently underpromise and overdeliver. I...
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Interfacing and Integration
The vendor is trying to get a lot of initiatives off the ground and build some bridges with...
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Relationship
The vendor is a strong integration player. They have committed to working with anyone on anything....
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ROI / Cost
There is only so much that the vendor can do because there are a lot of moving parts required to get...
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Relationship
In the last few years, we have used a few different vendors, and Medigate by Claroty is better than...
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Future Outlook
The vendor has talked about trying to build a library where they could single-source vulnerability...
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Relationship
Medigate has the most foresight. They are agile and competent technically, and their business owners...
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Sales and Contracting
For the most part, Medigate keeps their promises. Their development cycle is rather regular, so they...
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Win/Loss - Why they were selected (by current clients)
There are several parts to the platform, and the parts that we are using work as they were promoted....
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Functionality and Upgrades
We haven’t had the ability to use certain pieces of Medigate's solution. We have certain parts, but...
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ROI / Cost
There are module feature charges, but we buy the whole package. The physical appliances come free as...
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Implementation and Training
During training, Medigate has regular touchpoints, and then they follow up with additional online...
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Relationship
I have met with Medigate’s top executives. Medigate is really good about having frequent meetings...
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Future Outlook
Since we are using the device-discovery part of Medigate's product, there are other added benefits...
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Implementation and Training
The system really is supporting our integration and interoperability goals. We have complete...
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Interfacing and Integration
The vendor is not static, and that is refreshing to see. Businesses can’t just put a product out...
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Service and Support
The vendor's phone and web support are really good. They reach out to us to check in and see whether...
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Future Outlook
I would be absolutely shocked if the vendor was not still at a nine in my scoring a year from now....
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Relationship
The real value proposition is not just the system but also the vendor's people. From the CEO to the...
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Implementation and Training
The training experience we got with the vendor was very hands on. They were accommodating to our...
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ROI / Cost
This product is absolutely part of our long-term plans. It has been a game changer. Those of us in...
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Relationship
The functionality of the system out of the box is amazing. The vendor stands out in their ability to...
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Relationship
Medigate is fabulous. We regularly meet with an executive, and the vendor wants to know how things...
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Other Observations & Comments
I am neutral about the acquisition for now. As long as the CEO is still there, my feelings will be...
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Functionality and Upgrades
The product’s tap-and-go functionality and EPCS work as expected, but the identity governance...
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Functionality and Upgrades
Medigate's product is so easy. It gets rid of all the technical jargon and verbiage that we see in...
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ROI / Cost
I would 1,000% buy Medigate again. Medigate's product is cloud based, so I can access it anywhere....
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Service and Support
The only problem I have with Medigate is their enhancements. Medigate's weekly newsletter and...
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Implementation and Training
During our implementation, Medigate's preparation, project management, communication, and...
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Functionality and Upgrades
We are getting information in a single pane of glass with Medigate's IoMT system, and that is what...
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Service and Support
I haven't heard any complaints from the team about the vendor's support. Medigate does updates and...
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Win/Loss - Why they were selected (by current clients)
The impetus for everybody in medical IoT to take action was the WannaCry virus. Before, we all...
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Interfacing and Integration
I am able to operationalize the Medigate data into my foundational data in another system. From...
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Implementation and Training
Medigate is a little slow to deliver new technology. But they are pretty good at implementing...
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Functionality and Upgrades
I would like to see some type of certification campaign with biomedical device manufacturers that...
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Service and Support
Medigate has very good customer support.
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ROI / Cost
Medigate has produced a new foray into what they call operational efficiencies. We are looking...
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Relationship
Medigate has been very vocal about the acquisition from Claroty. In terms of customer service and...
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ROI / Cost
Medigate doesn’t nickel-and-dime. In fact, Medigate is one of the better vendors in this space.
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Functionality and Upgrades
Medigate IoMT Solutions is a cloud-based solution, so it is fairly easy for Medigate to monitor the...
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Technology
Medigate does a tremendous amount of research and development in their product to give us as many...
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Relationship
Medigate sits with their customers to talk and take their feedback. Medigate listens to their...
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Functionality and Upgrades
The platform is really nice. The vendor did a really good job with the interface. There is a lot of...
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Service and Support
Our account manager does a tremendous job following up. They are very easy to work with. They set us...
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Technology
We can submit feedback for enhancements, and the vendor incorporates that feedback into the product....
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