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Medigate IoMT Solutions Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Relationship
I met the owner of Medigate after a conference. I don't really know how involved that person is. The...
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Director
Service and Support
Medigate has been very receptive throughout COVID-19. The only issue is that the really smart people...
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Director
Relationship
I have referred a lot of people to Medigate and have done some calls with potential customers. I...
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Director
Technology
Medigate has a database and knows about manufacturer disclosure statements. They have done their...
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Director
Sales and Contracting
We had a good experience with the proof of concept that we started out with the vendor. Medigate...
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Director
Functionality and Upgrades
We don't do a lot of training. We meet with Medigate regularly to discuss new releases. Generally,...
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Director
Interfacing and Integration
Medigate is very active when it comes to our interoperability goals and tries to promote...
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Director
Service and Support
Medigate's support people are very responsive when we have any kind of problem.
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Director
Functionality and Upgrades
I originally bought the solution to segment our network and for the security aspect with the ability...
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CISO
Functionality and Upgrades
Medigate IoMT Solutions identifies and keeps currency, so we think of the system as a dictionary,...
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CISO
Lessons Learned
Medigate IoMT Solutions isn't a cheap solution at all. When making the investment, people have to...
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Manager
Relationship
I actually haven't had any executive involvement from Medigate, but they have been pretty helpful...
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Manager
Lessons Learned
We haven't really had any negative experiences with Medigate. Some people on my team have told me...
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Analyst/Coordinator
Service and Support
The Medigate system is absolutely part of our long-term plans because there aren't a lot of other...
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Analyst/Coordinator
Functionality and Upgrades
If I had the choice, I would probably purchase the product again. It fills a very big niche in...
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Analyst/Coordinator
Service and Support
So far, Medigate has been good at keeping their promises. We haven't had any problems with that. The...
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Analyst/Coordinator
Implementation and Training
I haven't had any formal training from Medigate, but they are happy to show us things. We have...
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Manager
ROI / Cost (care and feeding)
The vendor has absolutely avoided charging us for every little thing. A lot of the things we got...
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Manager
Implementation and Training
I would give the vendor the highest rating for their implementation services. The vendor’s initial...
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Manager
Other Observations & Comments
The vendor could improve the false positives, but they are doing a lot to avoid those.
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Manager
Sales and Contracting
I would give the vendor a high rating for delivering new technology that meets our needs. They are...
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Analyst/Coordinator
Future Outlook
We find little glitches here and there. Something might be missing, and the vendor figures out the...
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Analyst/Coordinator
Functionality and Upgrades
Overall, the product is very high quality. I see a lot of cloud-based products in security, and some...
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Analyst/Coordinator
Relationship
When we talk to the support people on the phone or have meetings, Medigate makes us feel like we are...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I don't now what we paid for the product, but we are praising the product, so I feel like we are...
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Manager
Relationship
I have really enjoyed working with Medigate. They have implemented some of my suggestions into the...
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Manager
Functionality and Upgrades
The strengths of the system are its ease of use and its medical device profiling. Some of the other...
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Manager
Relationship
We feel more like a partner with Medigate than a customer. During the proof of concept, I offered...
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CISO
ROI / Cost (care and feeding)
I really haven’t had to justify an ROI from Medigate. I don’t think it would be difficult to do...
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CISO
Functionality and Upgrades
There have been a number of times when the system has told us where our vulnerable devices were...
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CISO
Relationship
Medigate absolutely keep all promises. Medigate is awesome. I have had no cause to regret the...
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CISO
Functionality and Upgrades
The end users are the IT staff members, and the system is very easy to use. Our data people are...
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Manager
Service and Support
We have a model where we have regular working sessions with the vendor, so I never use the vendor’s...
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Manager
ROI / Cost (care and feeding)
Medical devices are so expensive, and having visibility and being able to see our utilization are...
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CISO
Service and Support
We still have regular calls with Medigate. Those are part of their ongoing methodology, not just...
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CISO
Functionality and Upgrades
Based on what my understanding of the current industry, there are other players that offer great...
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CISO
ROI / Cost (care and feeding)
Medigate absolutely does not nickel-and-dime. They have not come back to me for one additional penny...
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CISO
Functionality and Upgrades
Medigate’s performance hasn’t slipped at all. If anything, it seems that moving developers home...
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CISO
Service and Support
Medigate exceeds in terms of delivering new technology. They are coming up with things regularly...
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CISO
Relationship
I would recommend Medigate without any hesitation. People ask me whether I am on their payroll. I...
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Manager
Functionality and Upgrades
We selected Medigate’s product because the data that was displayed on the dashboard was 100%...
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Manager
Relationship
Medigate is truly engaged in our business, and they understand our architecture. They understand...
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Manager
Functionality and Upgrades
When we looked at Medigate, we looked at another vendor as well, and they had a good product that...
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Manager
Functionality and Upgrades
We have a lot of items that we need to take inventory of. Medigate’s system identifies...
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Manager
Functionality and Upgrades
Vendors sometimes come back and say that they aren’t vulnerable when Medigate’s system identifies...
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Manager
Relationship
We have asked Medigate for things, and we have gotten those things a few minutes later. The vendor...
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Director
Service and Support
When I ask the vendor for a special report outside or something else that is off the cuff, the...
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Director
ROI / Cost (care and feeding)
I have already recommended this product to my peers. Of course, I want everything to be cheaper,...
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Director
Future Outlook
The vendor has some work to do. We are past the stages of dating or being engaged. We are married...
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Director
Functionality and Upgrades
I would like to have more visibility. We are a large organization. I expected a third-party provider...
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Director
Service and Support
I would rate the vendor's phone and web support high. We meet with them frequently, and the phone...
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Director
Other Observations & Comments
The vendor is fairly new to healthcare, and their background isn't as much around medical device...
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Director
Relationship
The vendor executives are very involved. We pretty much have them on speed dial. We don't have to...
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CISO
Functionality and Upgrades
We have gotten a ton out of what we hoped to get out of the product. The next big thing is making...
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CISO
Functionality and Upgrades
I have absolutely no regrets about our selection of the Medigate product. The vendor has absolutely...
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Manager
Relationship
It might be too early to tell whether we have an ROI for sure. With COVID-19 happening, all of our...
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Manager
Relationship
I can’t think of anything else Medigate could do better, and I can’t imagine our satisfaction going...
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Manager
Implementation and Training
We haven’t really done any training. Medigate should have pursued it with us. There is a little bit...
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Manager
Other Observations & Comments
The content in the report was good, but it went back and forth a lot. The vendor was young in terms...
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Manager
Functionality and Upgrades
The product definitely works. Medigate touts the solution as a biomedical security platform, but it...
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Manager
Interfacing and Integration
The integration is really strong, and that is why the system adds to an ecosystem of products. The...
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Manager
Functionality and Upgrades
The system works for people that really want it to work in a clinical environment, and the vendor...
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Manager
Functionality and Upgrades
We are using the product for more than just medical devices. We are using it to identify other IoT...
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Director
Other Observations & Comments
Medigate has been impactful in regard to COVID-19 but not highly impactful. They are bringing out...
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Director
Interfacing and Integration
We are trying to reallocate our resources and move things closer to where our patient load is. And...
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Director
Functionality and Upgrades
The system augments my tracking because the fingerprinting is specific to the medical devices; that...
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Director
Functionality and Upgrades
In Medigate’s system, the list is prioritized and tells me things that I cannot scan. So a...
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Director
Technology
The system does not give us a hard ROI. It is a soft ROI that is difficult to measure. The system is...
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Director
Implementation and Training
Medigate delivered a team to our location during the implementation. The team sat with us and did...
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Director
Relationship
When it comes to support, sometimes we have to probe Medigate, but we always get answers. I have had...
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Director
Technology
In terms of the ease of use for my staff, the system is very intuitive. I couldn’t give the vendor a...
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Director
Functionality and Upgrades
We had a SPAN port available, and that helped us collect the data. If we didn’t have that, we would...
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Director
Functionality and Upgrades
Compared to other vendors, Medigate was more focused on IoT but wasn't as healthcare specific....
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Director
Other Observations & Comments
I asked my primary engineer that is working with the system whether it could tell us anything...
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Director
Functionality and Upgrades
Medigate sends us messages every so often with enhancements, but I haven’t kept up with those. When...
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Director
Functionality and Upgrades
We figured we could quickly tie the solution to our firewall to basically block internet...
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Director
Functionality and Upgrades
The solution was easy to turn on, and the nontechnical users are able to benefit from the system. We...
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Director
Relationship
So far, everything has been really good. Medigate’s leaders are fairly young. They want to talk to...
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Director
Functionality and Upgrades
The system has links and information that tells us that devices are vulnerable. The vendor...
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Director
Functionality and Upgrades
When I looked into the console, I noticed that we use a temperature monitoring system. There are a...
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Director
Relationship
We have plugged in the system, and it works, but the value is going to be in integrating with other...
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Director
Future Outlook
Other than just coming up with something magic, there is nothing I could recommend to the vendor to...
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Manager
Functionality and Upgrades
I had quite a bit of a blind spot in terms of the medical devices that were put on the network, so I...
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Manager
Interfacing and Integration
The solution has the ability to integrate with our Firewall solution. Once Medigate’s solution...
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Manager
Service and Support
The vendor has a reputation of doing a lot of hand-holding during the setup process, so in that...
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Manager
Interfacing and Integration
The interface is really self-explanatory, especially for somebody who is working in information...
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