xDome (formerly Medigate) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Claroty does a lot around prioritizing risk and enhancing risk scores. If I get a clearer and more...
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Loyalty
We are moving away from xDome because we will get access to another product, which will make xDome...
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Relationship, Product
xDome gives us what we need, but the outcomes are not there because of internal processes. That is...
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Product
There are no functionality gaps in xDome that I can identify, and the vendor pushes us and stays on...
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Loyalty, Product
xDome is a great product. We haven't found too many flaws in it. We have become so wedded to xDome,...
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Relationship
We started using xDome when Claroty had a small number of customers. We have always been very close...
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Product
The functionality gap in xDome is the strength of another IoT security solution we use. xDome is a...
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Product
We have talked to Claroty about the solution's ability to consult other sources so that we can make...
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Operations
Claroty's implementation services are really good. Claroty is really good at integration. I really...
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Product, Value
I would recommend xDome. xDome is one of the best products that we have, and it is doing exactly...
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Relationship
Claroty is a very good partner with us. We have a customer success manager with Claroty. Our...
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Product
The biggest struggle that we have with xDome is that when we install sensor applications in our...
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Value
I feel like we have invested in an expensive solution, and the return we receive is mostly on us. I...
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Relationship, Product
Claroty obviously puts a lot into their R&D, so they are constantly improving things. Claroty has a...
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Relationship
Claroty has gone above what we would consider their responsibility to assist us with some things....
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Relationship, Value
xDome is expensive, but it meets our needs and more. I don't have anything negative to say about it....
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Product
I wish there were a better way to get data out without extracting it to Excel. Claroty has talked...
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Relationship, Value
In general, Claroty really knows the space. They know what we are after, and the tool works. It is...
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Product, Value
xDome is our backbone when it comes to creating segmentation around medical devices. It is just...
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Operations
I wouldn't mind if Claroty had a more structured training program. I walk people through xDome, and...
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Loyalty, Product
Claroty is building out their network visibility. They are building out graphs that show...
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Product
xDome is very medical-device focused. I don't know that it is as strong with its focus on nonmedical...
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Relationship, Value
Claroty does a phenomenal job. I am very happy with them. They do the exact opposite of...
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Relationship, Product
We have some issues with device profiling. So many devices are being added to the network. There is...
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Relationship, Product
Claroty is a leader in the market. They are ahead in a lot of ways. Claroty has been very receptive...
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Operations
For people who don't understand the network, this solution is a little difficult. The tool is meant...
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Product
The vendor has done a really good job with a lot of functions. The initial beauty of their tool was...
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Operations, Product
The differences between our last product and xDome are vast. The issue could have just been our...
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Operations, Product
Implementations are tough because our folks internally have made some interesting decisions on...
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Loyalty, Product
Now that we have all this information that we never had before, the question is how we build...
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Relationship
When I was with our previous vendor, we were having to raise things up to the executive level all...
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Operations
Once we got to a certain point, the vendor switched the person on our account, and the new person...
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Loyalty, Product
A tool like xDome is mostly passive. There are going to be limitations there inherently. There is...
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Relationship, Product
Claroty has put a lot of work into their GUI. That has been very intentional. Claroty is also...
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Relationship, Product
We have things we have to get done that the vendor provides for us. We need to have medical device...
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Product
The risk side of things is something we are still building processes around for things like device...
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Product
With xDome, we get these appliances, and we literally just plug them into our network. With Dynamic...
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Product
At this point, we are in a phase of ramping up, carving up the data, and creating pipelines to other...
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Loyalty, Product
We are doing very minimal active scanning today. I see that being the future of a platform like...
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Product
Claroty has things that we haven't been able to integrate, but that is not their fault. The issue is...
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Product
Sometimes the xDome website can be a little slow when loading things. It spins for a while,...
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Product
There are no functionality gaps with xDome. Also, we have looked at other solutions, and they are...
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Operations
One of the problems that we have had is that we train people on internet security, and then they get...
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Relationship
I don't really use the phone and web support with Claroty. I just go directly to the representatives...
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Loyalty, Product
Something that we have been interested in from Claroty’s road map is the ability to more actively...
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Relationship, Product
xDome is a great solution. In the years that I have been here, it is the only solution that I have...
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Relationship
Claroty’s support continues to be amazing. I have nothing but good things to say about their support...
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Product
I have seen some issues with device profiles dropping off in the xDome product. We don't really...
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Product
xDome gives us all the information that we will ever need to locate a device, and the solution also...
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Loyalty, Product
We need xDome to integrate with our security vendor's solution because there are asset management...
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Relationship, Product
Claroty's launching of new functionality has been pretty good. The new functionality we have seen...
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Product
I really struggled with integration with xDome. My sole interests are its inventory capability,...
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Product
If xDome was going to be considered the source of truth, then all the xDome data had to be accurate....
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Product
xDome is a great product. Every time I open it, it says there is a new version available and that an...
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Relationship
Claroty has a regular meeting that I used to participate in with whoever wants to participate on our...
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Loyalty, Product
The capability in the vendor’s road map that I’m interested in is vulnerability management. Granted,...
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Loyalty, Product
I would recommend that the vendor just continue to build out interfaces with other products. I don't...
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Relationship, Product
The biggest positive I could give for the product would just be its continued evolution and...
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Loyalty, Product
The system will occasionally misclassify something, so that slows us down a bit because we have to...
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Loyalty, Product
A feature or a functionality that would be helpful is patching. If the Claroty system had a...
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Relationship
Claroty's support is great. I really appreciate that they are proactive and stay engaged. They are...
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Relationship
Claroty’s support responds very quickly and gets me to the right people. We meet with our support...
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Relationship, Product
What makes the product good is its flexibility and the support of the Claroty team. I like that we...
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Value
I got some resistance when we first brought the product in because it isn't exactly cheap and we...
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Operations
Claroty’s training is very good. They built a lot of knowledge into the product, but if we have any...
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Relationship, Product
xDome is a web app, so it is seamless delivery; we just log in. I don't have to deal with updates....
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Culture
We negotiated a contract at expiration, and that was that. I think Claroty’s pricing is based on...
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Product
We have a fair amount of integration with other systems sharing data back and forth, so that has...
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Relationship, Product
My biggest suggestion would be to have some sort of public change control. We have asked for certain...
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Product
Claroty has improved the product quality. The first few years, it was a little sluggish, and that is...
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Relationship, Operations
Claroty does not have phone support, but their web support is great. I have people's phone numbers,...
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Loyalty, Product
There are no functionality gaps in the product. The gaps are mostly due to our not taking advantage...
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Product
There is no comparable product. The amount of work that goes into building this does not make it...
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Product
I rate Claroty a little lower on how easy it is to do interventions based on their report and...
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Product
We are just starting to get into vulnerability. With xDome, we have actually done a bit of a...
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Operations
In terms of training, Claroty prompts me by asking to show us how to do something. I don't do it,...
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Relationship
Claroty's leadership comes on-site about annually. That is impressive. If I could give them more...
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Loyalty, Product
I honestly don't think xDome has any functionality gaps. Claroty is actively extending their...
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Culture, Relationship
Our relationship with Claroty has been very positive. Claroty is pretty up front and transparent in...
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Product
It would be helpful if the identification and classification of devices were a little more...
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Product
Working with Claroty's system has been very positive for us. At the end of the day, a comprehensive...
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Relationship
Claroty is very innovative. They have a research arm that is working on certain things with us. They...
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Relationship
Claroty has a very strong customer success team. Our customer success manager from Claroty has...
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Operations, Product
Medigate is a tool that we can get used to, but we need training to figure out what we need. There...
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Relationship, Product
There are a lot of vendors out there that truly understand how complex the marketplace is from a...
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Loyalty, Relationship, Product
There are actually quite a few things on Claroty’s road map that interest me. The vendor has tons of...
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Loyalty, Product
The gaps that exist in Claroty's product are more around integration. There are a lot of net new...
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Loyalty
When we selected Medigate a few years ago, we looked at the quality of the vendor's identification...
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Relationship
The people we work with at Claroty are excellent. We do regular calls where we review our continuous...
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Relationship, Product, Value
We are very happy with xDome. It is finding good value for us and has really good capabilities for...
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Product
A gap in xDome is its ability to detect device data accurately and keeping it up-to-date. Claroty...
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Culture, Value
The vendor avoids charging us for every little thing because we worked that into our contract. So...
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Relationship, Product, Value
I like that I can track and see things in the system. My team manages the solution, but we aren't...
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Product
I like that we are able to use a lot of the graphics in the system's reports because we have to send...
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Operations, Product
My team members are great at using the system, but we are in it every day. We have to train some...
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Operations
When Claroty started up, they had some videos on YouTube and the support portal that were really...
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Product
There is a lot of functionality in xDome. Claroty is working on most of the functionality gaps that...
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Loyalty, Product
The latest thing that Claroty is improving is the user classification ability. That lets me actually...
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Value
Claroty is still up there when it comes to receiving my money's worth since a lot of our problems...
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Relationship
Claroty does keep all promises to my organization. In fact, they end up waiting on us more than we...
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Relationship
We have regular meetings with Claroty, and our regional representative still comes to those...
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Loyalty
I'm very excited because my network engineering team has gotten confident enough that we are going...
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Product
Everything is there in xDome's report and dashboard information, and I see those things. I need to...
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Loyalty, Product
I know that the goals that are in place to prepare for cyber events and outages are definitely...
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Relationship
I have a really good representative and tech person that I can absolutely talk to, and they help...
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Relationship, Value
There are three main reasons that Claroty is so great to work with. The first thing is the product...
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Loyalty, Operations
I’m going to ding Claroty a bit when it comes to training. The vendor still needs to mature a little...
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Loyalty
All is going well. We are still using Medigate and still loving it. It is a very good product. The...
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Relationship, Operations
Claroty has always shined in our very solid relationship with them. We have been a client of theirs...
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Product
Medigate is now Claroty xDome. To tell the truth, I think the new label likely has a moderate amount...
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Relationship
I had concerns when Medigate was being acquired by Claroty because I wasn't sure how the product...
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Operations, Value
Claroty never charges for anything. They really took care of us during our last upgrade and even...
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Product
Claroty does a really good job of delivering technology that meets our needs, especially with the...
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Relationship
Claroty has been the most pleasant and perfect vendor I have worked with, and they truly are. They...
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Loyalty, Product
I actually have Claroty’s system set up so I can watch my guest network. The really nice thing about...
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Relationship, Operations, Product
I love having the ability to look up anything I want to in the system. We have regularly scheduled...
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Culture, Value
The system has done everything the vendor said it would, and we have gotten more out of the system...
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Product
I would love to see almost every medical vendor include the serial numbers of devices. Right now,...
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Product
We can only put so many taps in the system, and since we are doing passive scanning, depending on...
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Product
We use the system's data for more than just medical. We also use it for IT, IoT, and operational...
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Culture, Value
Based on everything Claroty has told me about what they are doing and the things I have seen in the...
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Relationship
Claroty's support is Johnny-on-the-spot. I wish more of my vendors were that good. If I send...
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Loyalty, Product
Claroty is adding certain functionalities. Looking at their modules, they already have anomaly...
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Relationship, Product
I highly recommend Medigate. If an organization understands their network and where to set their...
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Product, Value
One thing that is not something that Claroty sells as a point for this system but is valuable is...
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Product
One of the issues that we see is we don't have 100% visibility of all of our network traffic. With...
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Operations
The implementation team is very good. The training is very in depth. The vendor is doing such a good...
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Product, Value
The system is great and really powerful. It has helped us. We needed to get our medical device IS...
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Loyalty, Relationship, Product
The vendor has outlined improvements in identifying software versions on devices. So now they...
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Relationship, Product
Things with Medigate by Claroty are going well. Things have worked pretty much as expected, and...
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Product
There is still a gap. I am not sure how the vendor would remedy that. We match the devices that they...
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Loyalty, Relationship, Product
We have been working with the vendor to get another product integrated so that we can better...
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Product
Medigate by Claroty is an awesome product. We could not live without it. The tool is one of our...
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Relationship, Operations
Our experience is great. Claroty keeps their promises. They are in contact with us. They are always...
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Relationship, Product
We have had the product for a while now, and from day one to now, Claroty has made so many...
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Loyalty, Product
What brought about this platform was that we were trying to identify the medical devices all across...
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Loyalty, Product
The platform we do on our premises is segmented. The platform will provide us with the access...
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Product, Value
The threat monitoring part of Medigate was added as a full trial. But there was a particular part of...
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Loyalty, Product
Over the period that we have been using Claroty, there has been a lot of improvement and innovation....
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Loyalty, Relationship
I don't know what the vendor has in the future. I'm okay with what we have currently been using, but...
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Loyalty, Product
The vendor has improved. Before, when we had a vulnerability and it was remediated or taken care of,...
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Loyalty
My broad satisfaction with the vendor will still be high next year. The only reason my overall...
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Relationship, Product
Claroty has been talking about expanding the databases for users and user data that has been logged...
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Culture, Value
When we originally signed on with Claroty, we assumed that we only had a certain number of medical...
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Product
I would tell a peer that Medigate by Claroty captures and provides cybersecurity and IT information...
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Relationship
I have regular support meetings with Claroty. They are always in touch and are always prompt. I'm...
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Loyalty
We have had a change in management. The management team that brought in Medigate by Claroty was all...
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Operations, Product
Medigate by Claroty is such a vast and complex database with so many tabs we can use and with so...
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Culture
We adopted the system a while ago, and Claroty has kept their licensing agreement with us. That has...
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Operations
Claroty does a pretty good job with implementations. Because of the way the system is in our...
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Loyalty, Product
We are doing some really cool stuff with Medigate by Claroty. We integrated in a test-environment...
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Product
The gap in Claroty’s product is just the nontraditional IT callouts to be able to load clients on...
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Relationship
Claroty is really good about getting us the functionality we ask for, so I don't think there are any...
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Loyalty, Product
I am interested in having a mobile app for Medigate by Claroty, and that is on the vendor’s road...
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Product
I would tell a peer that Medigate by Claroty is a great solution that can manage and detect multiple...
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Product
Claroty had some failures around upgrades and quality. Sometimes, we had to justify the risk numbers...
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Value
To get tangible outcomes from the product, there must be a certain adoption structure within an...
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Relationship, Product
Network segmentation is an area where we have seen some false starts. Users have to work really...
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Product
We haven't found any functionality gaps in Claroty's product at this point. However, there are...
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Relationship
Whenever we asked Claroty for something, they were able to do it. We have recurring meetings with...
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Product
Claroty's system has really good integration options. However, those integrations aren't at the top...
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Product
Interventions around risks based on our IoT products are a weak part of the system. I rely on the...
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Product
Some of my coworkers have had a slightly different experience using the system. Part of that has to...
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Relationship, Product
There are some things that have to do with network communication that we have been asking for from...
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Culture
Claroty has started to develop and change their pricing model depending on what we need. For...
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Loyalty
With any IoT solution, things depend on who is using it and what the use case is for the individual...
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Relationship, Product
Claroty does send out periodic updates. They push them out to all the clients at the same time, and...
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Product
Because of my background, I have a large number of Excel spreadsheets with data and everything else....
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Relationship
I predominantly use the web interface for support. Claroty has a simple option to create a ticket,...
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Loyalty, Product
There are two different directions to approaching the IoT solution. One is from a vulnerability...
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Loyalty, Operations, Product
I'm very happy with the solution. Our team uses it daily. We have various support teams using the...
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Product
One of the biggest drawbacks of the solution is its reporting abilities. Those are an ongoing sore...
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Relationship, Operations
I am not sure that any vendor can really keep all of their promises. For the most part, Claroty goes...
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Loyalty, Product
We were using the system to track things on our network initially, but our scope changed once we saw...
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Product
Claroty is a strong organization, and Medigate's products were built for IoMT. Claroty is taking the...
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Loyalty, Product
The Medigate by Claroty product is awesome at what it does. It has a very well-designed UI. As a...
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Relationship
Claroty’s resources are very engaged and very proactive. The vendor meets with us regularly. They...
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Product
Medigate by Claroty does a great job at integrations. But that is a two-way street, and some of the...
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Relationship, Product
There are small gaps in the product because Claroty can only move as fast as the environment that...
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Product
We have never had a product of this caliber that does what Medigate does and allows all the...
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Operations
There could be a little more proactiveness with training on the Claroty side to reach out to the...
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Product
I would have given Claroty a lower score last year on product quality, but now, they have worked out...
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Product
Medigate gives us visibility for devices that even our own teams can't see. The way the collection...
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Relationship
I don't have anything negative to say. All I have is praise for Medigate and Claroty as a whole. The...
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