Medigate IoMT Solutions
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
User Commentary
We have a great relationship with Medigate. They are very up front with their products, and they...
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We experience excellent support from Medigate. The vendor communicates very well with us and...
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One success we have had with Medigate is the internal visibility in our network. We can see everyone...
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One success we have had with Medigate is being able to determine the risk of medical devices and...
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The one issue I can think of that is irritating with Medigate's system is that the alerts are too...
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I am highly satisfied with the Medigate product. Medigate is proactive about new releases and...
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My reason for choosing Medigate was the way their system identified medical equipment on the...
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Medigate is willing to be open and adjust things based on customer feedback. I had a lot of feedback...
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The problem we had had over the years was that we knew our servers, and we unofficially knew where...
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Within the first week of the product running, we classified and discovered a lot of our problems....
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Medigate continues to impress me. I haven't found in the system that I can nit-pick. I feel like my...
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We like Medigate's product a lot, but we also really like the vendor's mind-set. Medigate is really...
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Medigate's integration piece was a big deal for us. We have a lot of standalone systems, and if...
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We have put a lot of things into the system, and we haven't had to downgrade anything. We have a...
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The solution's interface is what we expected from a GUI interface. It is like a pie chart with a...
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Medigate's system has been an ongoing and evolving benefit for both the clinical engineering and IT...
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We didn't have any problems with the product's implementation. The vendor made good on everything...
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The vendor's training was good, but the product is new, so Medigate is still working out some kinks...
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The product is not 100% hardwired into our processes yet, but it is giving us a lot of helpful...
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The vendor has done an upgrade every week. We get an email along with an update that has a summary...
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Someone doesn't have to sit down and go through extensive training to use the product. It is...
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There was a small issue in the past with some communication snafus. Someone from the vendor said...
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We have been able to get good value from the product on a lot of fronts, but it isn't 100% automated...
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In the future, we are going to be more satisfied with the product for a few reasons. One reason is...
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Medigate does not charge for everything. We send them a lot of idle requests, and the vendor just...
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The one thing that really stands out for me is that Medigate's system is able to have open APIs and...
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Medigate can do slightly better on the IoT aspect of the visibility end because they do a very good...
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If Medigate could beef up the support staff they have, that would be helpful during the...
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Medigate could be more proactive in terms of having touchpoints with their customers so that they...
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Right now when we need the vendor, they are there. I can reach out to their CEO very easily, so that...
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Before we had this solution, every time there was a vulnerability with a medical device, we would...
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The product serves its purpose exceedingly well. Additionally, it brings information and knowledge...
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The deployment process is where Medigate really shines. Their deployment teams are incredibly well...
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Medigate has gone out and established relationships with other vendors that are maybe niche players...
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The biggest outcome is the actual implementation of our network-segmentation strategy. The product...
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We have seen value in the clinical space. We were actually able to correct some inventory...
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The system is facilitating our progression toward a certain networking model. The Medigate...
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We have a tool that sits there and does what it is supposed to do, but we don't have enough people...
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The vendor is proactive about the product's ongoing development. It is apparent that they get input...
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Over the last year, we have noticed that Medigate is still engaged with us, but we haven't heard...
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I continue to be impressed by Medigate's developments for the product. They haven't slowed down on...
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We had one or two issues last year where the vendor's support people could have been better, but we...
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I wish Medigate had more executive reporting. I would like an API to pull into some of our other...
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So far, I am very impressed with the vendor’s development process. They do a two-week update cycle...
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When I joined the organization, one of my first initiatives was to do a proof of concept and get an...
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Medigate has a good customer success process set up, and there was a good handoff between the...
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The cost of the device is quite high. Medigate worked with us somewhat on the pricing, but I have...
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One of the things that is somewhat lagging is documentation of the features. However, the ease of...
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Our desktop support group and our networking group have found the integration and device locator...
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The product really has matured in the past year or so. It was really helpful and functional before...
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Medigate is very engaged. We have calls with them on a regular basis, and one of their things is to...
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We can see mobile devices and a lot of data in the console, and it is an easy place to access. There...
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There was a lot of executive involvement from the vendor in the beginning before we were onboarded,...
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I have not heard any concerns about the ongoing support. My team handles that, and I would have...
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The vendor has such a robust goal. Their product delivered something that we couldn't do. The vendor...
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The software has features that make it very easy to use. It doesn't really require training. It is...
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What really draws us to Medigate over all other vendors is the profiles they create of the clinical...
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Medigate's software is expensive, and there is a gap with training. Besides an hour-long webinar we...
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The downside of Medigate is they have not kept their promise around the integration with our...
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We were looking to tag devices with Medigate's software and utilize integrations with our firewall...
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Medigate is completely passive around devices changing IP addresses, so they need to gather enough...
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Medigate is great at not nickel-and-diming us. We have been very impressed with the product and what...
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Mostly due to the resources on our side, the implementation of Medigate's IoMT Solutions took us a...
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The biggest win we have seen from Medigate has been around asset tracking, identifying systems, and...
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I would ask that Medigate continue to improve the system's ability to use Full Packet Capture (FPC)....
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Medigate was flexible about the way they licensed their product for us, and the system is great. We...
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The Medigate system operates exactly the way the vendor sold it. With added features, how well it...
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The vendor has done training multiple times, and we have divided it. The vendor actually worked with...
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Medigate has a really great product. The UI interface is very nice and user friendly. The product...
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From a security standpoint, I wanted to see where we stood from a vulnerability perspective on the...
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I really am excited about the product. It is probably one of the best tools and one of the most fun...
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We haven’t been live for long. But so far, everything Medigate has delivered has met our needs....
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Medigate's customer service is excellent. They come to us with enhancements and ask us for our...
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I have had a couple of systems that I have used to try to prioritize our risk management, and...
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We went from having virtually zero visibility to having great visibility on the medical devices in...
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We have to have a robust knowledge inventory in the platform so that we can associate the attributes...
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I have had no complaints about Medigate or their support.
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Medigate's solution is a game changer. It does what I need it to do and more. First and foremost, it...
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Medigate's ability to manage our IoMT environment is top rate. They are shedding light in dark...
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Medigate's out-of-the-box functionality is amazing, but where Medigate also stands apart from other...
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Medigate's service is proactive. They are really aggressive in terms of wanting to be customer...
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Medigate isn't static, and that is refreshing. They are evolving and doing a lot of neat things....
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Operational efficiency and utilization are where this tool beats all the others. Medigate's system...
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We are seeing real, tangible benefits from Medigate now, but in another 6 or 12 months, we will be...
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Medigate is absolutely part of our long-term plans. Their solution is a game changer. The security...
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The value proposition with Medigate is not just with the technology but also with the people, from...
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Even though we didn't do in-person training, the training that Medigate provided was very hands on...
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Part of the meetings that we have is we go through any questions we may have and any answers or...
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We basically have things set up so that new versions automatically release regularly. We want the...
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We are trying to do additional integrations of systems, and Medigate has that integration...
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Medigate sends us some documentation, and if we have any questions, they log in and take a look at...
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The only thing I would like to see would be a 24/7 web chat option with perhaps a very limited login...
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The solution is very unique. Nothing else that I have looked at in the medical world comes close to...
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Initially, I had problems installing the solution. However, Medigate absolutely came through and...
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Medigate definitely doesn't nickel-and-dime me. I have one contract, and it hasn't changed since day...
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On the quality side, we deployed the appliance that Medigate sent us, and it ended up having issues....
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Medigate is threatening to triple their prices in the next year. If that happens, it will reduce my...
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My team really likes the solution. They can report and see what is going on in the network. We are...
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I would like to have more information about new things that are coming out. I would like to see some...
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We have been very successful with the solution. The security pieces function very well. We like the...
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There are some other minor customizations that Medigate has that they could improve on. My biggest...
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Medigate is strengthening their vulnerability and alerting. I am pretty happy with that.
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With some of the other IoT sensors out there, we have a little bit more ownership over our own...
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I have no buyers’ remorse. Everyone that I have trained and brought into the Medigate tool has...
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We have three physical sensors in-house. If I spun up a new site and said I needed to add a new...
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Medigate has some room for improvement on support. They are doing really well. Once they build out...
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We just recently got involved with Medigate’s quarterly progress meeting, which is something they...
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For one of our outcomes, we have used the Medigate tool to help us discover some legacy naming...
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There are some things Medigate is telling us they are going to do this next quarter, and I don’t...
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Our hope is that, within the next six months to a year, we can get our supply chain access to the...
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We have gotten a lot of use out of the tool. A lot of these old alerts are going to our security...
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Medigate has made wonderful strides in the area of vulnerability management and alert tracking. We...
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Medigate has opened up a new integration with imaging. We were in discussion with members of our...
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Medigate is starting to expand their customer experience department. That is an area they are...
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I will soon be asked to look at some of the competent products and do a comparison and see whether...
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We have had the sensor in place and in production for over a year now, and we still have weekly...
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Medigate is making some wonderful strides for customization within the product. They are getting...
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Our goals were very ambitious because we did not have the data to classify any of the machines in...
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We compared Medigate to their competitors, and Medigate's focus was on providing the most accurate...
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One of our systems is very niche, and Medigate has gone in with both feet to integrate their system...
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Medigate has kept their promises exceptionally well. Anytime we have requested functionality,...
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Medigate has done a lot of upgrades, and that is nice. They are constantly improving. The solution...
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We can navigate and do a lot of things intuitively in the product, but then there are just some...
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There are some instant wins with Medigate that we have had with some other workflows that are not...
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I am always hesitant to give anybody a perfect score. Medigate is not perfect, but they are really...
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The decision to go with Medigate was because they had a slightly better asset discovery piece than...
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Medigate has had some time delay from a support perspective. The current technical support is in...
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We would get Medigate's system again because it leads in the asset discovery, the research around...
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Medigate’s pricing for their solution is a little confusing. It is based off of a medical device...
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Medigate could have had better planning and timeline understanding during the implementation. They...
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Medigate just rolls upgrades right out. Every week or every other week, we get an email with all the...
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I would recommend that Medigate have quarterly meetings. We used to have those. A lot of the issue...
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Going from spreadsheets to having information always on a database was pretty damning. We rolled out...
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Our satisfaction with Medigate will stay the same in the future, unless something changes. I think...
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Medigate’s acuity stands out. Their user interface was more like ServiceNow’s than other vendors we...
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After we implemented Medigate’s solution, we had multiple months of data validation with clinical...
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There is always room for improvement, but generally, when there is an issue, Medigate does have...
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We have seen Medigate mature over the past few years. It is like buying a base car that has got a...
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When Medigate releases new features, they have videos that go over how to use them. The software is...
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We have an email address, so Medigate is still a small enough company that we have a named person...
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Medigate is proactive in the alerts category. If there are vulnerabilities, Medigate alerts us to...
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My experience has been pretty straightforward. The Medigate team has been really good and...
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Even as different vulnerabilities popped up along the way, I have reached out to Medigate and said...
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The system has a very straightforward interface. I get a lot of good feedback that the system was...
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Medigate has been very proactive at making sure that we understand the tool, use it, and get the...
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