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C/S Enterprise Medical Record v.5 and v.6
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Coray Tate
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KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Director

MEDITECH has introduced different offerings and a new sales model. With the new model, they pretty...

Nov 2021
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Director

MEDITECH’s upgrades usually have tens of thousands of changes. MEDITECH is good at identifying...

Nov 2021
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Director

MEDITECH allows customers to configure the EMR the way they want it. From that perspective, MEDITECH...

Nov 2021
||
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Director

We are at a crossroads as to whether we will reinvest in MEDITECH, but if we are investing in them,...

Nov 2021
||
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CIO

I like the integration of the products, specifically the ambulatory products along with products for...

Nov 2021
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CIO

All of the improvement efforts are being put toward the Expanse software and not the C/S product....

Nov 2021
||
(0)
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Manager

We considered changing systems a couple of years back, but we are still stuck with this system. I...

Oct 2021
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Manager

The vendor tries to help us. It sometimes takes us two days to a week to get support from the...

Oct 2021
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Manager

We did an interface so that our accounts payable team could receive invoices through the system....

Oct 2021
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Manager

It has been very hard to integrate things with MEDITECH's system. It took us months to get a clean...

Oct 2021
||
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Analyst/Coordinator

We are in the process of trying to figure out where we want to go from here with MEDITECH since I...

Sep 2021
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Analyst/Coordinator

In terms of an EMR, the product does do pretty well. Overall, for our needs currently, the MEDITECH...

Sep 2021
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Analyst/Coordinator

The system very much seems outdated. MEDITECH's other product, the Expanse system, is an...

Sep 2021
||
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Director

I think that the solution is very worth the investment. It has some of the best results for its...

Aug 2021
||
(0)
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Director

We were a little disappointed by the implementation of our version of the product. We felt that the...

Aug 2021
||
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Director

I do not feel nickel-and-dimed by the vendor. MEDITECH does a lot of things with their support. When...

Aug 2021
||
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Director

We had to push a go-live date several times, and we had issues getting our providers on board. That...

Aug 2021
||
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Director

MEDITECH is really good at integration. Their solutions have a lot of integration options, and the...

Aug 2021
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Director

As frustrated as we have been with MEDITECH in the past, they have really pulled themselves...

Aug 2021
||
(0)
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Director

MEDITECH forces everything into a ticketing system that isn't transparent to end users. It is hard...

Aug 2021
||
(0)
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Director

It took us a while to get to where we wanted to be with the solution, but we were able to work with...

Aug 2021
||
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VP/Other Executive

We would love to be able to do everything in our EHR. MEDITECH doesn't have the ability to integrate...

Aug 2021
||
(0)
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CEO/President

MEDITECH is moving away from the system we are using, so if we stay with them, we will have to shift...

Aug 2021
||
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CEO/President

By and large, MEDITECH avoids charging us for every little thing, but we occasionally get nickel-and-dimed....

Aug 2021
||
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CEO/President

MEDITECH's system is less complicated than the competing products. It is easier to modify.

Aug 2021
||
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CEO/President

MEDITECH's system is a weak product at the end of the day. It doesn't meet our needs across the...

Aug 2021
||
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CEO/President

The accessibility of MEDITECH’s leadership is good.

Aug 2021
||
(0)
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Analyst/Coordinator

MEDITECH's system keeps plugging away, and it is meeting our needs. We are excited to move to...

Aug 2021
||
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Analyst/Coordinator

Overall, MEDITECH is meeting our needs, and working with them has really been a good experience....

Aug 2021
||
(0)
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Director

Overall, this system is a good product, and the interaction between the different modules is good....

Jul 2021
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Director

MEDITECH's support is good. The vendor has staff members who they have retained and maintained for...

Jul 2021
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(0)
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Director

It is very easy to customize the system and deploy new changes in it. We have been able to easily...

Jul 2021
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(0)
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Director

The system is easy to use. Users just look up their patients, place an order, and put in their...

Jul 2021
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(0)
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Director

The vendor and the healthcare field in general aren't innovative enough. I can have a conversation...

Jul 2021
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(0)
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Manager

The only reason that I won't rate MEDITECH's system higher on ease of use is that some of the ease...

Jul 2021
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(0)
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Manager

MEDITECH's big focus is the Expanse platform, so right now, their other software solutions are only...

Jul 2021
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(0)
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Manager

A reason that I like MEDITECH is their customer service. MEDITECH has a task system for support, and...

Jul 2021
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Manager

MEDITECH does a good job of trying to stop on top of hot topics that customers need to know. When...

Jul 2021
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Manager

We have an integrated EMR, and we try to get as much from MEDITECH as we can so that we don't have...

Jul 2021
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Director

I would say that MEDITECH doesn’t keep all of their promises because I have issues with their...

Jul 2021
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(0)
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Director

I don't have an issue with the cost of the MEDITECH product at all. We get charged for new...

Jul 2021
||
(0)
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Director

In my current version, there are a lot of things that I need that MEDITECH has always said will be...

Jul 2021
||
(0)
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Director

With the older version of the product, we sometimes can't use our standard code, but we can create...

Jul 2021
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(0)
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CIO

We have had this system for a long time. We realize it is old technology and that we need to move...

Jun 2021
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(0)
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CMIO

MEDITECH is certainly trying to keep this system going and active. But their headspace, development,...

Jun 2021
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(0)
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CMIO

I don’t necessarily see that MEDITECH is nickel-and-diming us if we have a particular question or...

Jun 2021
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(0)
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CMIO

Interoperability is a pretty big disappointment for us. The way that our CCDs and outside...

Jun 2021
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(0)
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CMIO

MEDITECH's system lacks fetal monitoring. We have a lot of things that the system does not do that...

Jun 2021
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(0)
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CMIO

I am trying to give MEDITECH the benefit of the doubt. I am going to give them a pretty low ranking...

Jun 2021
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(0)
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CMIO

For MEDITECH, it is just hard for the company to say that they are going to sunset their system in...

Jun 2021
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(0)
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CMIO

MEDITECH’s phone support is good. Their website is terrible though, and they agree. They have been...

Jun 2021
||
(0)
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CMIO

The executive involvement is great. We have a relationship with them, and they know us. I can reach...

Jun 2021
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(0)
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CMIO

The system does not really function well with outpatient things, same-day surgery, or quick...

Jun 2021
||
(0)
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CMIO

I have providers who are frustrated with older technology. On the other hand, now some providers...

Jun 2021
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(0)
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CIO

MEDITECH is not proactive at all. In terms of executive involvement, they talk a lot, but they don’t...

May 2021
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(0)
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CIO

We are not paying that much for MEDITECH's system, and we get what we pay for at a certain point.

May 2021
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(0)
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CIO

I want to be measured according to my foundation and get reports to see how close I am to using the...

May 2021
||
(0)
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CIO

When it comes to the GUI, all the vendors we are looking at are pretty close. The services that are...

May 2021
||
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CIO

MEDITECH has kept their promises. They are a fair vendor, and they try to be honest.

May 2021
||
(0)
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CIO

The fact that MEDITECH doesn’t have a prescriptive model is an issue because when I have requested...

May 2021
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(0)
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Director

I understand that there are messaging platforms out there that exist outside of the EMR, but the...

Apr 2021
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(0)
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Director

I really like how the Expanse platform is web based, and we experienced part of that in the v.6...

Apr 2021
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(0)
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Director

The system is relatively easy to use, it is highly customizable, and it can be made to work for any...

Apr 2021
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(0)
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Director

I would like to see some specific improvements. Medication reconciliation has always been a pain...

Apr 2021
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(0)
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Director

The general reporting could be improved, especially the canned reports. Obviously, with just about...

Apr 2021
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(0)
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Director

I do not have any experience with other EMRs, but I have seen some of another vendor’s documentation...

Apr 2021
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(0)
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Director

MEDITECH's system serves its purpose as an EMR. It is just that sometimes the information is...

Apr 2021
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(0)
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Director

There are always things MEDITECH can improve. There are things I wish the system could do....

Feb 2021
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(0)
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Director

We probably get more bang for our buck because we are a smaller facility. I know other EMR vendors'...

Feb 2021
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(0)
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Director

There are things we should have been taught in training about how to correct an error and how...

Feb 2021
||
(0)
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Director

MEDITECH stays up on top of things, like promoting interoperability and building reports. I don't...

Feb 2021
||
(0)
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Analyst/Coordinator

The information display could be easier to understand. That is what I would like MEDITECH to improve....

Feb 2021
||
(0)
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Analyst/Coordinator

I like the easy communication and responsiveness that I get from the vendor.

Feb 2021
||
(0)
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Analyst/Coordinator

MEDITECH has been extremely proactive with all of the COVID-19 things. MEDITECH has resources and...

Feb 2021
||
(0)
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Analyst/Coordinator

I would tell others that MEDITECH's system can be as complicated or as simple as users want it to...

Feb 2021
||
(0)
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Analyst/Coordinator

I don't know whether there is a perfect EMR or company, but comparatively speaking, MEDITECH and...

Feb 2021
||
(0)
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Manager

I would like the vendor to focus on the ease of use and functionality of the system. The vendor also...

Jan 2021
||
(0)
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Manager

If the decision were up to me, I would move to the latest version of the product. We have received...

Jan 2021
||
(0)
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Director

The MEDITECH system's reports are not nearly as comprehensive as our previous vendor's system was....

Jan 2021
||
(0)
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Director

We went to the MEDITECH system because our organization wanted us to standardize the system....

Jan 2021
||
(0)
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Director

MEDITECH's implementation and training were virtual because of COVID-19. We didn't get a whole lot...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor does help with interoperability, but with integration, we are kind of stuck at the...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor is not the best at communicating. The vendor is good about saying there are seminars out...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor has upgraded small things in the system here and there. We have talked to other hospitals...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I would not buy the same particular version of the system again. When the vendor came in, they did a...

Jan 2021
||
(0)
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Analyst/Coordinator

When we got the product, we lost a lot of integration. There is a lot of intuitiveness that is...

Jan 2021
||
(0)
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Analyst/Coordinator

The functionality and ease of use are great. The system is easy to use and connect with other...

Jan 2021
||
(0)
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Analyst/Coordinator

We use the system as a data warehouse as well, and the interfaces work very well for that.

Jan 2021
||
(0)
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CIO

In terms of effort, MEDITECH does all of the work. Our effort is really just saying that we want to...

Jan 2021
||
(0)
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CIO

We are on the C/S platform, and we know that that is a dead-end street at the end of the day. My...

Jan 2021
||
(0)
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CEO/President

MEDITECH has a good product that works. We have felt confident and comfortable with it, and people...

Jan 2021
||
(0)
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CEO/President

MEDITECH's services are good. If we have an issue or something, we can get a good response from...

Jan 2021
||
(0)
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CEO/President

The ease of use of the product is actually pretty good once people are oriented and trained. I don’t...

Jan 2021
||
(0)
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Analyst/Coordinator

Should there ever be any issues with MEDITECH's system, those get handed off to our information...

Jan 2021
||
(0)
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Analyst/Coordinator

MEDITECH's system is easy to use. It is easy to view the charts and lab results, and when we are...

Jan 2021
||
(0)
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Director

MEDITECH's ongoing support is pretty good. The system is also very integrated. That is one thing...

Jan 2021
||
(0)
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Director

The system's modules are all easy to use, but we are moving off of this platform to another MEDITECH...

Jan 2021
||
(0)
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Director

I would rate the vendor's ongoing training low. Customers have to go out and get their own training....

Jan 2021
||
(0)
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Analyst/Coordinator

We have had a handful of issues that we are trying to get fixed with our current workflows, but for...

Dec 2020
||
(0)
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Analyst/Coordinator

The support people from MEDITECH are really quick to respond. We usually don't get support from...

Dec 2020
||
(0)
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Manager

The most important attributes for the vendor to focus on would be ease of use, basic product...

Dec 2020
||
(0)
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Manager

The vendor's implementation support and readiness were fantastic, but moving the whole hospital...

Dec 2020
||
(0)
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Manager

We have certainly had a journey on the system, but overall, things are good. It would be great to...

Dec 2020
||
(0)
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Nurse

We have about 85% of the modules and functionalities that MEDITECH offers right now with our current...

Dec 2020
||
(0)
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Nurse

We can always get ahold of someone on the vendor's support team or talk to a specialist. The...

Dec 2020
||
(0)
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Nurse

We don’t interact with a lot of the vendor executives, but we do have a CIO who has had to get on...

Dec 2020
||
(0)
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Nurse

We get a good value for the product. We realize that no system is perfect, but a lot of systems cost...

Dec 2020
||
(0)
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Nurse

I see my satisfaction increasing a year from now. We make the system a little better every year, and...

Dec 2020
||
(0)
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Nurse

I would probably buy the product again. I am not the one in charge of purchasing at our facility,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor does not keep their promises. We were promised a little more integration between the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor does avoid charging for every little thing unless something is new or a custom build. We...

Dec 2020
||
(0)
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 or  to see details.

Nurse

There have been some program fixes and a little more careful analysis and readiness from the vendor....

Dec 2020
||
(0)
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 or  to see details.

Nurse

The vendor offers webinars and in-person things, though not as much is in person now with COVID-19....

Dec 2020
||
(0)
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 or  to see details.

Nurse

We have so many needs, so meeting all of our needs is a big job. Some of the needs that are not...

Dec 2020
||
(0)
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 or  to see details.

Nurse

MEDITECH could have improved their speed during the COVID-19 crisis. We had a lot of things...

Dec 2020
||
(0)
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Nurse

I would advise the vendor to involve staff members who are using the system and get more feedback...

Dec 2020
||
(0)
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Manager

The system is currently part of our long-term plans. I am not sure when we will go to the Expanse...

Dec 2020
||
(0)
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Manager

We have a really good relationship with MEDITECH, and we have to do an upgrade at some point....

Dec 2020
||
(0)
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Manager

We always say that we are always going to have things we don't like no matter what EMR we have....

Dec 2020
||
(0)
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Manager

A lot of MEDITECH's things right now are geared toward their Expanse product line. I like the round...

Dec 2020
||
(0)
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Director

I don't know whether we had much to change in our EMR as a result of COVID-19. Our MEDITECH EMR has...

Dec 2020
||
(0)
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