Home chevron icon Inpatient Clinical Care chevron icon EHR Solutions chevron icon Acute Care EHR

C/S Enterprise Medical Record v.5 and v.6
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Information Blocking: Flash Insights Report 2021
Information Blocking:
Flash Insights Report 2021
May 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CMO

Product

We would like to see improvements in the user interface and the interoperability with other programs....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

The product does what it is supposed to; it is just there in the background. It is actually pretty...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH should increase their customer service and be more responsive to tickets. They should also...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We know that we are never going to get all the benefits we can unless we have the new platform. We...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

We have been using MEDITECH's system for some time, and most people are not having too much trouble....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

A lot of MEDITECH’s things go to development and never come around. MEDITECH could make enhancements...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can customize the MEDITECH solution in the way we need to in the facility. The product is user friendly....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product has outdated functionality for access to information, report writing, and scheduling,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation has been very cumbersome. We have had issues with trainer competence and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is easy access to information across the enterprise, and the report-writing analytics are excellent....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are leaving the system because the current version lacks integration, and that makes us...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

The product is on par with a lot of solutions. MEDITECH does basically what they say they are going...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Communicating with MEDITECH is frustrating; the vendor isn't proactive, and they don't connect the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The frontline support people can tackle most but not all of the calls. Some things have been out for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

MEDITECH’s product may not be in our long-term plans because MEDITECH will not be further enhancing...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH has a lot of literature online for training.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is not bad; it is intuitive. But some of the code changes are slow.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

MEDITECH keeps their promises, but getting them to do that requires a hard push sometimes. The...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I would not buy the system again because it is a bit outdated for the technology that we have now,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

MEDITECH has some upgrades every now and then, but they aren't earth-shattering. The upgrades are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system doesn’t really have integration into some of our other platforms. The system just does...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The system is pretty self-explanatory, so there is not really much of a learning curve.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MEDITECH’s support people are always very responsive. We can put in tickets or cases and hear back...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I don't see much communication from MEDITECH about any kind of potential problems. We have to figure...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The system is pretty basic, and I feel like we pay a pretty fair price for it.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

I think that there are some updates coming for the system, but I don't know what kind of updates...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

The system's ease of use is low, especially for anybody born after 1990. We have been stagnant for...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

MEDITECH meets the needs of our hospital. The biggest win is that MEDITECH technology serves as our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

MEDITECH's training has become poor. Their system isn't interoperable, and it doesn't solve some of...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

MEDITECH's executive involvement is pretty much nonexistent, but that might just be because my role...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

We have learned things along the way, and if I could go back, I would make sure that we were...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We need a bit more ongoing training. I think about different ways of doing things, but we don't know...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish it were easier to pull data. The data is in the system, but it is hard to get the data back out....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I know that MEDITECH has another version of their software called Expanse, but we are not on that....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that C/S Enterprise Medical Record communicates with the whole facility. It can be used for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't ever meet with my representative from MEDITECH, and it is hard to get through to our support...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The product offers a full service from start to finish from the EHR perspective. I have dealt with a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Product, Product

We get small upgrades for regulatory things, but MEDITECH is not doing a whole lot of other things...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The vendor doesn’t help us unless we are having issues. We have to find the problem and then work to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

We have an escalation process with MEDITECH, so we can try to run problems up the chain if we are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

MEDITECH’s ability to stay current with the changing regulatory landscape and communicate things to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The vendor has an analytics product, but for a variety of reasons, we have chosen not to invest in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There are so many things that I don't get answers for. I have to go through our IT team to put in a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like all the information being there with just a click. I like the functionality and knowing where...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

There are more things that MEDITECH’s system should do. I don't have everything I need, and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I don't think the system is very user friendly. We have to switch and click back and forth between a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product doesn't work well with our ambulatory EMR, so our staff has to put a lot of hours into...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor keeps up fairly well with the software updates, and they keep everything up-to-date.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

For the most part, the product is easy for our providers to use.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

For MEDITECH, not everyone has access to the training; only certain people have access. It is not as...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

It is nice that C/S Enterprise Medical Record allows different parts of our hospital to communicate....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I do like that C/S Enterprise Medical Record is very customizable. We can pretty much build whatever...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

MEDITECH’s support lacks quite a bit. The vendor just moved over to a new ticketing system for...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

MEDITECH’s system is easy to understand while navigating and using it as an end user. We can teach...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

There is a newer version of the system that is out that has more bells and whistles, but MEDITECH is...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

MEDITECH has a great interaction task system for support. The company is easy to work with.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

MEDITECH is part of our long-term plans, but the product isn’t. We want to upgrade to Expanse Acute...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

When physicians and nurses are in the product, the data exchange is seamless throughout the system....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

MEDITECH updates the product for regulations, but all of the vendor's R&D is going into their other...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

MEDITECH provides training online using videos and things. The product upgrades are very smooth, and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value

MEDITECH doesn’t charge us for things that are part of our regular maintenance.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH has a gap between the software that they use and the language that they use. The...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some nuances to the new version of the system, and those nuances make things a little...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Instead of just answering occasional questions as they come up, the vendor needs to communicate...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

The solution has very limited interoperability. That is why we have to go outside of the program....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is very user friendly. We can customize it by updating dictionaries. The ongoing updates...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Whenever we have had any issues with the product, MEDITECH has always responded in a timely manner....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

MEDITECH's system is very cumbersome, and it has been for a while now. Our IT people do a good job...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH should be more hands-on with their involvement. We have to make our own changes to the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation of the system was very long and drawn out. Every time we do an upgrade with...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Apparently, we have to buy middleware to interface any type of equipment with MEDITECH's software....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MEDITECH is pretty timely with my tickets. If there is an issue, they research it, and if they can’t...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I would have some reservations about buying MEDITECH's system again, but I haven’t really worked...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH has done some things with the lab portion of the system that have made things very...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH does okay with upgrades. Sometimes they will implement something that works, but it will...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH’s training is pretty good. Before COVID-19, MEDITECH used to have several meetings a year...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

With our current system, if we want interoperability, we have to buy interfaces. So the product...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

MEDITECH is trying to deliver new technology. For the most part, the product works, but if someone...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

MEDITECH tries to keep their promises, but they don’t keep all of them. The vendor does not deliver...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH has changed some names for things over time. The names we use for tests have been modified...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

MEDITECH doesn’t have a category for molecular testing yet with their proprietary naming system....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We would like MEDITECH to implement things related to regulatory requirements and necessary changes...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH's response is good when we get them on the phone. When the vendor needs to repair...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system's report-writing features give us a lot of flexibility. We can write our own SQL reports...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The main thing that I don’t like about MEDITECH's support team is that to get issues resolved, we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH does try to be proactive, and they send us issues and other information to keep up with.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

MEDITECH usually doesn’t do any training. They just send us the training manuals. We have to go...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

All of the upgrades are free of cost, and the product's pricing is really good compared to the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

MEDITECH came up with a new product called Expanse, and that product was better than MEDITECH's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

An organization needs to have more staff members than they initially anticipate to implement the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I had many discussions with the executives at MEDITECH. I told the executives that they should at...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

A recent upgrade brought a lot of issues. Every time our facilities go through an upgrade, we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

MEDITECH seems to have a huge turnover in their support teams, and that is really frustrating. We...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

There are things that we have requested that MEDITECH could put in development, but they are not...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We have regular calls with our lead person, and those calls are good. When we get into the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

MEDITECH will put out announcements, and there are plenty of documents that show how the customer...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

It is easy to get things out of the MEDITECH system, but it is hard to get things back into the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

If our physicians could work in the MEDITECH system every day, they would be much happier than...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Value

If I had the money, I would not buy the product again because MEDITECH promised that certain things...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Top Trends in EMR Market Share
09 June 21    |   Coray Tate and Paul Warburton
To our surprise, and despite COVID-19, we saw decisions in all levels of the US EMR market in 2020—including small hospitals and big IDNs.
Article
KLAS article icon
Information Blocking in 2021: New Rule in School
21 May 21    |   Coray Tate and Paul Warburton
The 21st Century Cures Act with its new regulations on information blocking and interoperability went into effect in April. Its impact is already being felt.
Article
KLAS article icon
The Current State of Healthcare Interoperability
26 March 21    |   Coray Tate and Emily Paxman
A lot has changed in healthcare interoperability in the last few years, as KLAS takes another look, we feel like we’re on the cusp of a huge leap forward!
Article
KLAS article icon
Pandemic Performance Part I – Vendors Stepping Up
19 August 20    |   Taylor Davis
Now months into the COVID-19 crisis, we have been able to reach out to our provider friends to see how well their vendor partners have supported them throughout the pandemic. We are excited to share t



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​