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C/S Enterprise Medical Record v.5 and v.6 Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Product

The recent upgrade we did was probably one of the smoothest ones we have had in a while. From an EHR...

Apr 2024
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Director

Relationship

MEDITECH could have better support. If we have an issue, we put in a ticket, but we might wait days...

Apr 2024
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Director

Loyalty, Product

If we were to do an upgrade or a conversion, we would probably go straight to the Expanse suite...

Apr 2024
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Director

Product

We are a few big versions behind, and MEDITECH has taken the liberty to go through and put more...

Apr 2024
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Director

Value

We pay a flat fee for support and maintenance, so we don't get nickel-and-dimed. We pay a lump sum...

Apr 2024
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Nurse

Relationship

Concerning problems with MEDITECH, we have people that we work with there. Anytime I have called any...

Mar 2024
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Nurse

Product

The product is easy to use, especially since I have been exposed more and more to another solution....

Mar 2024
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Nurse

Relationship, Product

MEDITECH does a lot of updating to keep us as current as possible. We don't have a lot of problems...

Mar 2024
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Nurse

Culture, Loyalty

We have a wish list of things with MEDITECH, and some of our wishes are to move the product up to...

Mar 2024
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CIO

Loyalty, Relationship

MEDITECH has made it clear to us that they are moving away from supporting this solution with the...

Mar 2024
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Nurse

Loyalty, Product

Other platforms are way better than C/S Enterprise Medical Record, such as the Expanse platform, in...

Feb 2024
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Nurse

Product

C/S Enterprise Medical Record doesn’t integrate well with products we have from external vendors;...

Feb 2024
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Nurse

Relationship

MEDITECH could have quicker response times for support, mainly via the web. The initial response is...

Feb 2024
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Nurse

Relationship, Product

C/S Enterprise Medical Record is a good, stable platform, and the support works pretty well compared...

Feb 2024
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Director

Relationship, Product

The system doesn't interface with many of our other products, and it is not up-to-date with the...

Nov 2023
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VP/Other Executive

Culture

I enjoy working with MEDITECH. They are easy to work with. They never sunset versions, so we don't...

Nov 2023
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VP/Other Executive

Relationship

MEDITECH still supports the product when we call them. If the system is down or if we have a...

Nov 2023
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CMO

Product

We would like to see improvements in the user interface and the interoperability with other programs....

Aug 2023
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CMO

Product

The product does what it is supposed to; it is just there in the background. It is actually pretty...

Aug 2023
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Director

Relationship

On the side of acute care, we have seen reasonable improvements. MEDITECH has made some changes to...

Jul 2023
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Director

Product, Value

The system is very easy to use. I have used several EHRs in my career, and I can only think of one...

Jul 2023
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Director

Culture, Relationship

I have heard stories of MEDITECH not keeping their promises in the past. But MEDITECH has changed...

Jul 2023
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Director

Culture, Value

In v.6 of the product as well as in the Expanse suite, we pay for just about everything. We don't...

Jul 2023
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Director

Relationship

The current representative that comes out and does materials management for our MEDITECH as a...

Jul 2023
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Director

Operations

The vendor has improved their implementation services. MEDITECH uses a product called MedPower,...

Jul 2023
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Director

Culture

When MEDITECH is selling the product to people, the vendor is selling a Cadillac and all of the bits...

Jul 2023
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Director

Operations, Product

Typically, the updates are very stable. The problem is that we are dependent on reading the...

Jul 2023
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Director

Loyalty, Relationship

There are some things in the product that the vendor can work on. MEDITECH is working toward the...

Jul 2023
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Director

Relationship

The support is getting better. MEDITECH doesn't have a lot of experts with their old products....

Jul 2023
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Director

Loyalty, Value

One of our leaders says the product costs way too much money, but one of the other leaders says it...

Jul 2023
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Director

Loyalty, Operations

One thing the vendor needs to work on is their ability to implement things for facilities with...

Jul 2023
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Director

Relationship

MEDITECH should increase their customer service and be more responsive to tickets. They should also...

Jun 2023
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CEO/President

Loyalty

We know that we are never going to get all the benefits we can unless we have the new platform. We...

Jun 2023
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CEO/President

Relationship, Product

We have been using MEDITECH's system for some time, and most people are not having too much trouble....

Jun 2023
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Director

Product

A lot of MEDITECH’s things go to development and never come around. MEDITECH could make enhancements...

Jun 2023
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Director

Product

We can customize the MEDITECH solution in the way we need to in the facility. The product is user friendly....

Jun 2023
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Director

Product

The product has outdated functionality for access to information, report writing, and scheduling,...

Jun 2023
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Director

Operations

The implementation has been very cumbersome. We have had issues with trainer competence and...

Jun 2023
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Director

Product

There is easy access to information across the enterprise, and the report-writing analytics are excellent....

Jun 2023
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Director

Loyalty

We are leaving the system because the current version lacks integration, and that makes us...

Jun 2023
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Director

Culture, Product

The product is on par with a lot of solutions. MEDITECH does basically what they say they are going...

Jun 2023
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Director

Relationship

Communicating with MEDITECH is frustrating; the vendor isn't proactive, and they don't connect the...

Jun 2023
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Director

Relationship

The frontline support people can tackle most but not all of the calls. Some things have been out for...

Jun 2023
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Director

Loyalty

MEDITECH’s product may not be in our long-term plans because MEDITECH will not be further enhancing...

Jun 2023
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Director

Operations

MEDITECH has a lot of literature online for training.

Jun 2023
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Analyst/Coordinator

Product

The product is not bad; it is intuitive. But some of the code changes are slow.

May 2023
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Analyst/Coordinator

Relationship, Operations

MEDITECH keeps their promises, but getting them to do that requires a hard push sometimes. The...

May 2023
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Analyst/Coordinator

Product, Value

I would not buy the system again because it is a bit outdated for the technology that we have now,...

May 2023
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Analyst/Coordinator

Operations, Product

MEDITECH has some upgrades every now and then, but they aren't earth-shattering. The upgrades are...

May 2023
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Analyst/Coordinator

Product

The system doesn’t really have integration into some of our other platforms. The system just does...

May 2023
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Analyst/Coordinator

Operations, Product

The system is pretty self-explanatory, so there is not really much of a learning curve.

May 2023
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Analyst/Coordinator

Relationship

MEDITECH’s support people are always very responsive. We can put in tickets or cases and hear back...

May 2023
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Analyst/Coordinator

Relationship

I don't see much communication from MEDITECH about any kind of potential problems. We have to figure...

May 2023
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Analyst/Coordinator

Value

The system is pretty basic, and I feel like we pay a pretty fair price for it.

May 2023
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(0)
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Analyst/Coordinator

Loyalty, Operations, Product

I think that there are some updates coming for the system, but I don't know what kind of updates...

May 2023
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(0)
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CIO

Loyalty

The system's ease of use is low, especially for anybody born after 1990. We have been stagnant for...

May 2023
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(0)
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CIO

Product

MEDITECH meets the needs of our hospital. The biggest win is that MEDITECH technology serves as our...

May 2023
||
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CEO/President

Operations, Product

MEDITECH's training has become poor. Their system isn't interoperable, and it doesn't solve some of...

May 2023
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(0)
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CEO/President

Relationship

MEDITECH's executive involvement is pretty much nonexistent, but that might just be because my role...

May 2023
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(0)
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Director

Loyalty, Operations

We have learned things along the way, and if I could go back, I would make sure that we were...

May 2023
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(0)
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Director

Operations

We need a bit more ongoing training. I think about different ways of doing things, but we don't know...

May 2023
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Director

Product

I wish it were easier to pull data. The data is in the system, but it is hard to get the data back out....

May 2023
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Manager

Loyalty, Product

I know that MEDITECH has another version of their software called Expanse, but we are not on that....

Apr 2023
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Manager

Product

I like that C/S Enterprise Medical Record communicates with the whole facility. It can be used for...

Apr 2023
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Manager

Relationship

I don't ever meet with my representative from MEDITECH, and it is hard to get through to our support...

Apr 2023
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