C/S Enterprise Medical Record v.5 and v.6 Comments

 
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User Commentary

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CIO

Functionality and Upgrades

MEDITECH’s support during the COVID-19 crisis was probably one of the reasons that our board was...

Sep 2020
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CIO

Sales and Contracting

MEDITECH has changed their model somewhat. They no longer charge for travel when they send folks out...

Sep 2020
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CIO

Functionality and Upgrades

We have certainly done a great job making the tool work. But increasingly, MEDITECH comes to us and...

Sep 2020
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CIO

Relationship

I emailed an executive because I was frustrated about their pricing practices where they announce...

Sep 2020
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CIO

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. They seem to be nickel-and-diming us more...

Sep 2020
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CIO

Implementation and Training

When we implemented the product, the vendor wasn't doing their own implementations. They used...

Sep 2020
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CIO

Functionality and Upgrades

The vendor is in the middle of the road. The gaps in the system are with the maturity of the web...

Sep 2020
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Manager

Service and Support

For COVID-19, MEDITECH has provided some best practices. They have made some tracking available. I...

Aug 2020
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Manager

Functionality and Upgrades

We have struggled with the latest requirements, especially for meaningful use and incorporating...

Aug 2020
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Manager

Service and Support

MEDITECH has excellent support for the EMR module. The platform is flexible, and that is both good...

Aug 2020
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Manager

Functionality and Upgrades

I like that the EMR incorporates both the inpatient and outpatient settings as well as home health...

Aug 2020
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Manager

Functionality and Upgrades

One thing that I do not like about the EMR is there is not an ability to stop anyone from printing....

Aug 2020
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Director

Service and Support

MEDITECH's support through the COVID-19 crisis has been good. We have been able to easily update...

Jul 2020
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Director

Other Observations & Comments

MEDITECH isn't really doing anything with the Client Service platform any longer. Everything is...

Jul 2020
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Analyst/Coordinator

Service and Support

When we have issues or have to put in a ticket, MEDITECH is very responsive and helpful. MEDITECH is...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH has been pretty good about anything that we have needed with upgrades and implementations....

Jul 2020
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Analyst/Coordinator

Implementation and Training

I don't know of many new products from MEDITECH. MEDITECH is helpful with their trainings, but it is...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

It is a little bit difficult to integrate MEDITECH's system with new programs. The updates are a...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Generally, MEDITECH's system has been a great product for our revenue cycle. Other EMRs are more...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

MEDITECH is pretty good about not charging us unless we need something custom, but we knew that...

Jul 2020
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VP/Other Executive

Future Outlook

We haven't taken an upgrade in a long time intentionally. MEDITECH isn't the greatest at integration...

Jul 2020
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VP/Other Executive

Service and Support

MEDITECH has always been pretty responsive with their support. MEDITECH is very straightforward....

Jul 2020
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VP/Other Executive

Interfacing and Integration

MEDITECH's system is lacking some functionality on the clinical side. Another EMR has a lot of...

Jul 2020
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Director

Future Outlook

The product is not part of our long-term plans, but I don’t think anything is going to happen in the...

Jun 2020
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Director

Interfacing and Integration

The vendor is making strides toward our integration and interoperability goals, and the product is...

Jun 2020
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Director

Technology

We have a very old version of the product, so it does what it was designed to do. But now we are in...

Jun 2020
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Director

Service and Support

I think the vendor does the best they can with the old platform. The fact that they are supporting...

Jun 2020
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Director

Lessons Learned

For what we initially bought the product for, the vendor does a good job of delivering. I would...

Jun 2020
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Manager

Other Observations & Comments

I would recommend MEDITECH's system over some EMRs but not all. I hope that the Expanse platform...

Jun 2020
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Manager

Functionality and Upgrades

We have had a lot of issues, but we have made the product work, and after many years, we are used to...

Jun 2020
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Manager

Functionality and Upgrades

It has been a long time since we have gotten any ongoing training. The product pretty much stays the...

Jun 2020
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Manager

Other Observations & Comments

The vendor tends not to oversell anything. When we ask for something, they usually say that they...

Jun 2020
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Manager

Functionality and Upgrades

We had some issues with the system. We were typing information in some fields, and there were only...

Jun 2020
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Manager

Other Observations & Comments

The vendor hasn't done anything related to COVID-19 that I am aware of. There is a banner at the top...

Jun 2020
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Manager

Service and Support

MEDITECH gave us order sets and templates for physician documentation to support us through COVID-19....

Jun 2020
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Manager

Future Outlook

We probably aren't going to change vendors and move away from MEDITECH. We are part of a health...

Jun 2020
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Manager

Functionality and Upgrades

MEDITECH has improved a lot over the years. I don't have a lot of experience with other EMRs. When...

Jun 2020
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Manager

Other Observations & Comments

MEDITECH tries to keep all of their promises, but sometimes it takes a long time for the promises to...

Jun 2020
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Manager

Functionality and Upgrades

There are always issues. Our biggest problem is not having a good downtime viewer. We don't have a...

Jun 2020
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Manager

Other Observations & Comments

We can customize the MEDITECH EMR, so we have certain things that we want to stress in the training...

Jun 2020
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Manager

Functionality and Upgrades

MEDITECH is meeting all of our standards. We have a third-party vendor that helps us with some...

Jun 2020
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Manager

ROI / Cost (care and feeding)

There are some things that we would like the system to be able to do, but it just can't do those...

Jun 2020
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Manager

Functionality and Upgrades

Our biggest wins with MEDITECH are the ePrescribing piece for controlled substances and the PDMP....

Jun 2020
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Manager

ROI / Cost (care and feeding)

Sometimes interfaces are kind of a big thing with MEDITECH. They want to charge for every little...

Jun 2020
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Manager

Relationship

We have a close relationship with MEDITECH's executive team, so when we have any problems, we have...

Jun 2020
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Manager

Interfacing and Integration

I like the integration between the different modules in MEDITECH's system. We don't have to farm out...

Jun 2020
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Nurse

Functionality and Upgrades

MEDITECH’s support is great. MEDITECH has a good system for supporting each of the specific modules....

Jun 2020
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Nurse

Functionality and Upgrades

We do get reports of the system being a little antiquated compared to others, but pretty much all...

Jun 2020
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Nurse

Implementation and Training

I give the vendor a high rating for their ongoing training. They have great resources.

Jun 2020
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Nurse

Other Observations & Comments

I predict our satisfaction will stay the same over the next year. We are supposed to go up with the...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

People who are looking at MEDITECH need to look at the entire product. It isn't a best-of-breed...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

MEDITECH has been exceptional at supporting us during COVID-19. A few weeks after the pandemic hit,...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH knew that once we got hooked on the virtual package, we would be likely to keep it. We will...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

The product is an integrated enterprise system between the ambulatory and acute areas. We have one...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

There are some bugs in the software, and either MEDITECH will help us with those, or we will create...

Jun 2020
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Director

Service and Support

MEDITECH is listening better now than they were before. I think that they were forced to start...

Jun 2020
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Manager

Other Observations & Comments

We are in the process of going to the Expanse environment, and we are trying to make a lot of...

Jun 2020
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Manager

Technology

The system's ease of use is good, and MEDITECH delivers new technology to meet our needs. They are...

Jun 2020
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Manager

Service and Support

MEDITECH could improve their turnaround time. Sometimes we have tasks that just sit there for a long...

Jun 2020
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Manager

Service and Support

With COVID-19, MEDITECH was great. They were on top of things and quickly tried to get what we...

Jun 2020
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Manager

Relationship

MEDITECH's support is actually pretty good. We have an account manager that comes on-site fairly...

Jun 2020
 Helpful

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Director

Lessons Learned

I personally hate the MEDITECH product. It is not very user friendly. If I had the choice, I would...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

MEDITECH says that their product is going to be great, and then when we try to use it, it really is...

Jun 2020
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Director

Service and Support

The support people at MEDITECH are very responsive. Even if we need help in the middle of the night,...

Jun 2020
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Director

Service and Support

MEDITECH tries to drive outcomes for us, and they put things out. MEDITECH gave us a new COVID-19...

Jun 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

From an analyst perspective, MEDITECH has a lot of capabilities in terms of customization. The...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is intuitive. MEDITECH calls the upgrades priority packs. We get those pretty regularly,...

Jun 2020
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Analyst/Coordinator

Service and Support

The vendor has a pretty robust ticket system. We have a dedicated specialist too, and that person is...

Jun 2020
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Analyst/Coordinator

Service and Support

The service sometimes depends on the specialist we have because there are good ones and bad ones....

Jun 2020
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Analyst/Coordinator

Service and Support

I have to commend MEDITECH for not sunsetting a lot of their products, but I think they have spread...

Jun 2020
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Analyst/Coordinator

Service and Support

MEDITECH is very good about notifying us of priority events. If the vendor finds something in the...

Jun 2020
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Analyst/Coordinator

Relationship

We have had executive interactions with the vendor at events. I know the executives have been...

Jun 2020
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Nurse

Functionality and Upgrades

For right now, MEDITECH's solution is alright. It is not my favorite EMR that I have used. We might...

Jun 2020
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Nurse

Lessons Learned

I am not sure how the initial training for the product went, but we have been trying to keep up with...

Jun 2020
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Manager

Interfacing and Integration

It is hard to get interfaces to work with MEDITECH's system. That is where our issues arise because...

Jun 2020
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Manager

Functionality and Upgrades

MEDITECH is constantly upgrading and sending out DTS sets for updates. When I request a DTS or an...

Jun 2020
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Manager

Functionality and Upgrades

The product is a little cumbersome. The interventions are hard to use in the current pharmacy...

Jun 2020
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Director

Interfacing and Integration

MEDITECH is generally pretty cumbersome to deal with. We are trying to get different peripheral...

Jun 2020
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Director

Service and Support

I don’t know what MEDITECH’s promises are; I just know that we use their system daily, and it...

Jun 2020
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Director

Technology

When we have downtime, MEDITECH takes the whole system down. We go on manual documentation for 24–48...

Jun 2020
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Director

Implementation and Training

MEDITECH should give more support to the IT teams on the ground here. They need to give more...

Jun 2020
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Director

Technology

We are pleased with the technology in the product. Granted, there are always things we would like to...

Jun 2020
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