C/S Enterprise Medical Record v.5 and v.6
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Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Director

In the past, the vendor's salespeople promised us that if we moved to another version of the...

May 2022
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Director

For any newer prospective customer, the upgrade cycle is not clearly defined. We have to be very...

May 2022
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Director

The vendor could improve the product's ease of use, especially for administrator or analyst-type...

May 2022
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Director

The product functionally does what it needs to, but as we get more integrations with other vendors...

May 2022
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Manager

At this point, we don’t have any plans to leave the system. We know Expanse is out there, but that...

Mar 2022
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Manager

MEDITECH has recently begun charging for more items than they did in the past. Everything related to...

Mar 2022
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Manager

MEDITECH has a lot of training information on their website, but the training information is not...

Mar 2022
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Manager

There could be improvements within the system. Recently, I struggled to get a provider to understand...

Mar 2022
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Manager

MEDITECH has trained their more experienced analysts on their Expanse product and has moved them...

Mar 2022
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Nurse

MEDITECH's product has been good for us in terms of usability. We looked at another MEDITECH...

Mar 2022
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Nurse

We have a yearly charge for MEDITECH's product, but when we need to add on another module, we have...

Mar 2022
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Nurse

We have had a long-term relationship with MEDITECH, and we are usually able to work things out....

Mar 2022
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Nurse

Sometimes, we must talk with MEDITECH about certain things because tasks sit there for a bit, and...

Mar 2022
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Analyst/Coordinator

The MEDITECH system is the product I am the most familiar with, and I am not sure what to compare it...

Mar 2022
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Analyst/Coordinator

I don't have full ownership of the interfaces. There are a lot of things I have to talk to the...

Mar 2022
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Analyst/Coordinator

With the past few upgrades we have had, there has always been an issue that nobody saw coming. We do...

Mar 2022
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CIO

I don’t have interoperability with the system because the portal is patient specific, so I can’t do...

Mar 2022
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CIO

We are at a point now where we are not going to get a lot of upgrades in terms of functionality....

Mar 2022
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CIO

MEDITECH keeps their promises, but they don’t make very many.

Mar 2022
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Director

The product is good for its price. However, there are some things that MEDITECH could do better. One...

Feb 2022
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Director

We have had some great representatives from MEDITECH who were very responsive, but we have also had...

Feb 2022
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Director

I would rate some parts of our implementation higher than other parts. MEDITECH had some turnover...

Feb 2022
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Manager

We don't really have a lot of support from MEDITECH at all. I have been battling some issues with...

Feb 2022
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Manager

I have literally no contact with anyone from MEDITECH, but I do have to give them the benefit of the...

Feb 2022
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Manager

Our nurses absolutely hate MEDITECH's system, and so do the providers. One thing that is frustrating...

Feb 2022
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Manager

Modules do not speak to each other in C/S Enterprise Medical Record. For example, the module that...

Feb 2022
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Manager

MEDITECH sells software at prices that small places can afford, and the software is functional.

Feb 2022
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Manager

MEDITECH has to comply with other software and with state requirements, and MEDITECH is good about that....

Feb 2022
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Manager

At this point, the system has been around for so long that our end users are familiar with it.

Feb 2022
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Manager

My organization got MEDITECH's system years ago, and my organization had no idea what they bought or...

Feb 2022
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Manager

When we communicate with MEDITECH about service issues, they respond. Some of the support people...

Feb 2022
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Director

From a computer IT standpoint, MEDITECH's system is a lot more difficult than other products. It is...

Jan 2022
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VP/Other Executive

We work in the product’s care management module, and we still had to build our own version for case...

Jan 2022
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VP/Other Executive

The implementations are so time consuming, and I don't see any real training from MEDITECH. We have...

Jan 2022
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VP/Other Executive

I don't know whether I have ever seen any proactive service from MEDITECH. Getting somebody who can...

Jan 2022
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VP/Other Executive

The biggest barrier with the product is that the modules don't integrate. We have to go in and out...

Jan 2022
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VP/Other Executive

MEDITECH promotes nurses to use interventions rather than documenting notes, and that has impacted...

Jan 2022
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VP/Other Executive

The system’s problem lists are major issues. We have patients with many diagnoses, and physicians...

Jan 2022
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Director

I know exactly who the vendor executives from MEDITECH are, and I can go to them. I have heard from...

Jan 2022
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Director

Things with MEDITECH have been just fine. We have been with them for a long time, and we have...

Jan 2022
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Director

The upgrades and updates are very well planned out. MEDITECH is ahead of the game. We have plenty of...

Jan 2022
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Director

MEDITECH has been very transparent about pricing. They are always trying to upsell us, but that is...

Dec 2021
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Director

MEDITECH has been a good partner to us over the years. Our vendor relationships are always...

Dec 2021
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Director

The product works the way that it was designed to work. Its scope is limited, but the vendor doesn't...

Dec 2021
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Director

Overall, the solution's integration abilities are very good. However, there have been a couple of...

Dec 2021
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Director

I have never had issues with MEDITECH's support people getting back to us. They are good about...

Dec 2021
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Director

It would be hard for us to recommend MEDITECH to others because we are too big for MEDITECH. Early...

Dec 2021
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Director

MEDITECH has introduced different offerings and a new sales model. With the new model, they pretty...

Nov 2021
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Director

MEDITECH’s upgrades usually have tens of thousands of changes. MEDITECH is good at identifying...

Nov 2021
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Director

MEDITECH allows customers to configure the EMR the way they want it. From that perspective, MEDITECH...

Nov 2021
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Director

We are at a crossroads as to whether we will reinvest in MEDITECH, but if we are investing in them,...

Nov 2021
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CIO

I like the integration of the products, specifically the ambulatory products along with products for...

Nov 2021
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CIO

All of the improvement efforts are being put toward the Expanse software and not the C/S product....

Nov 2021
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Manager

We considered changing systems a couple of years back, but we are still stuck with this system. I...

Oct 2021
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Manager

The vendor tries to help us. It sometimes takes us two days to a week to get support from the...

Oct 2021
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Manager

We did an interface so that our accounts payable team could receive invoices through the system....

Oct 2021
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Manager

It has been very hard to integrate things with MEDITECH's system. It took us months to get a clean...

Oct 2021
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Analyst/Coordinator

We are in the process of trying to figure out where we want to go from here with MEDITECH since I...

Sep 2021
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Analyst/Coordinator

In terms of an EMR, the product does do pretty well. Overall, for our needs currently, the MEDITECH...

Sep 2021
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Analyst/Coordinator

The system very much seems outdated. MEDITECH's other product, the Expanse system, is an...

Sep 2021
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Director

I think that the solution is very worth the investment. It has some of the best results for its...

Aug 2021
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Director

We were a little disappointed by the implementation of our version of the product. We felt that the...

Aug 2021
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Director

I do not feel nickel-and-dimed by the vendor. MEDITECH does a lot of things with their support. When...

Aug 2021
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Director

We had to push a go-live date several times, and we had issues getting our providers on board. That...

Aug 2021
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Director

MEDITECH is really good at integration. Their solutions have a lot of integration options, and the...

Aug 2021
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Director

As frustrated as we have been with MEDITECH in the past, they have really pulled themselves...

Aug 2021
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Director

MEDITECH forces everything into a ticketing system that isn't transparent to end users. It is hard...

Aug 2021
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Director

It took us a while to get to where we wanted to be with the solution, but we were able to work with...

Aug 2021
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VP/Other Executive

We would love to be able to do everything in our EHR. MEDITECH doesn't have the ability to integrate...

Aug 2021
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CEO/President

MEDITECH is moving away from the system we are using, so if we stay with them, we will have to shift...

Aug 2021
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CEO/President

By and large, MEDITECH avoids charging us for every little thing, but we occasionally get nickel-and-dimed....

Aug 2021
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CEO/President

MEDITECH's system is less complicated than the competing products. It is easier to modify.

Aug 2021
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CEO/President

MEDITECH's system is a weak product at the end of the day. It doesn't meet our needs across the...

Aug 2021
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CEO/President

The accessibility of MEDITECH’s leadership is good.

Aug 2021
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Analyst/Coordinator

MEDITECH's system keeps plugging away, and it is meeting our needs. We are excited to move to...

Aug 2021
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Analyst/Coordinator

Overall, MEDITECH is meeting our needs, and working with them has really been a good experience....

Aug 2021
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Director

Overall, this system is a good product, and the interaction between the different modules is good....

Jul 2021
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Director

MEDITECH's support is good. The vendor has staff members who they have retained and maintained for...

Jul 2021
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Director

It is very easy to customize the system and deploy new changes in it. We have been able to easily...

Jul 2021
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Director

The system is easy to use. Users just look up their patients, place an order, and put in their...

Jul 2021
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Director

The vendor and the healthcare field in general aren't innovative enough. I can have a conversation...

Jul 2021
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Manager

The only reason that I won't rate MEDITECH's system higher on ease of use is that some of the ease...

Jul 2021
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Manager

MEDITECH's big focus is the Expanse platform, so right now, their other software solutions are only...

Jul 2021
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Manager

A reason that I like MEDITECH is their customer service. MEDITECH has a task system for support, and...

Jul 2021
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Manager

MEDITECH does a good job of trying to stop on top of hot topics that customers need to know. When...

Jul 2021
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Manager

We have an integrated EMR, and we try to get as much from MEDITECH as we can so that we don't have...

Jul 2021
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Director

I would say that MEDITECH doesn’t keep all of their promises because I have issues with their...

Jul 2021
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Director

I don't have an issue with the cost of the MEDITECH product at all. We get charged for new...

Jul 2021
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Director

In my current version, there are a lot of things that I need that MEDITECH has always said will be...

Jul 2021
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Director

With the older version of the product, we sometimes can't use our standard code, but we can create...

Jul 2021
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CIO

We have had this system for a long time. We realize it is old technology and that we need to move...

Jun 2021
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CMIO

MEDITECH is certainly trying to keep this system going and active. But their headspace, development,...

Jun 2021
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CMIO

I don’t necessarily see that MEDITECH is nickel-and-diming us if we have a particular question or...

Jun 2021
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CMIO

Interoperability is a pretty big disappointment for us. The way that our CCDs and outside...

Jun 2021
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CMIO

MEDITECH's system lacks fetal monitoring. We have a lot of things that the system does not do that...

Jun 2021
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CMIO

I am trying to give MEDITECH the benefit of the doubt. I am going to give them a pretty low ranking...

Jun 2021
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CMIO

For MEDITECH, it is just hard for the company to say that they are going to sunset their system in...

Jun 2021
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CMIO

MEDITECH’s phone support is good. Their website is terrible though, and they agree. They have been...

Jun 2021
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CMIO

The executive involvement is great. We have a relationship with them, and they know us. I can reach...

Jun 2021
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CMIO

The system does not really function well with outpatient things, same-day surgery, or quick...

Jun 2021
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CMIO

I have providers who are frustrated with older technology. On the other hand, now some providers...

Jun 2021
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