C/S Enterprise Medical Record v.5 and v.6
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Coray Tate
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User Commentary

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Director

Functionality and Upgrades

MEDITECH's system is very cumbersome, and it has been for a while now. Our IT people do a good job...

Nov 2022
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Director

Relationship

MEDITECH should be more hands-on with their involvement. We have to make our own changes to the...

Nov 2022
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Director

Implementation and Training

Our implementation of the system was very long and drawn out. Every time we do an upgrade with...

Nov 2022
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Director

Interfacing and Integration

Apparently, we have to buy middleware to interface any type of equipment with MEDITECH's software....

Nov 2022
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Manager

Service and Support

MEDITECH is pretty timely with my tickets. If there is an issue, they research it, and if they can’t...

Nov 2022
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Director

Functionality and Upgrades

I would have some reservations about buying MEDITECH's system again, but I haven’t really worked...

Nov 2022
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Director

Functionality and Upgrades

MEDITECH has done some things with the lab portion of the system that have made things very...

Nov 2022
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Director

Other Observations & Comments

MEDITECH does okay with upgrades. Sometimes they will implement something that works, but it will...

Nov 2022
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Director

Implementation and Training

MEDITECH’s training is pretty good. Before COVID-19, MEDITECH used to have several meetings a year...

Nov 2022
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Director

Other Observations & Comments

With our current system, if we want interoperability, we have to buy interfaces. So the product...

Nov 2022
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Director

Functionality and Upgrades

MEDITECH is trying to deliver new technology. For the most part, the product works, but if someone...

Nov 2022
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Director

Functionality and Upgrades

MEDITECH tries to keep their promises, but they don’t keep all of them. The vendor does not deliver...

Nov 2022
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Director

Functionality and Upgrades

MEDITECH has changed some names for things over time. The names we use for tests have been modified...

Nov 2022
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Director

Functionality and Upgrades

MEDITECH doesn’t have a category for molecular testing yet with their proprietary naming system....

Nov 2022
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Director

Functionality and Upgrades

We would like MEDITECH to implement things related to regulatory requirements and necessary changes...

Oct 2022
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Director

Service and Support

MEDITECH's response is good when we get them on the phone. When the vendor needs to repair...

Oct 2022
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Director

Technology

The system's report-writing features give us a lot of flexibility. We can write our own SQL reports...

Oct 2022
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Director

Service and Support

The main thing that I don’t like about MEDITECH's support team is that to get issues resolved, we...

Oct 2022
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Director

Relationship

MEDITECH does try to be proactive, and they send us issues and other information to keep up with.

Oct 2022
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Manager

Implementation and Training

MEDITECH usually doesn’t do any training. They just send us the training manuals. We have to go...

Oct 2022
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Manager

ROI / Cost (care and feeding)

All of the upgrades are free of cost, and the product's pricing is really good compared to the...

Oct 2022
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Manager

Lessons Learned

MEDITECH came up with a new product called Expanse, and that product was better than MEDITECH's...

Oct 2022
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Manager

Lessons Learned

An organization needs to have more staff members than they initially anticipate to implement the...

Oct 2022
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Manager

Other Observations & Comments

I had many discussions with the executives at MEDITECH. I told the executives that they should at...

Oct 2022
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Manager

Functionality and Upgrades

A recent upgrade brought a lot of issues. Every time our facilities go through an upgrade, we...

Oct 2022
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CMIO

Service and Support

MEDITECH seems to have a huge turnover in their support teams, and that is really frustrating. We...

Oct 2022
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CMIO

Relationship

There are things that we have requested that MEDITECH could put in development, but they are not...

Oct 2022
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CMIO

Service and Support

We have regular calls with our lead person, and those calls are good. When we get into the...

Oct 2022
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CMIO

Implementation and Training

MEDITECH will put out announcements, and there are plenty of documents that show how the customer...

Oct 2022
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CMIO

Interfacing and Integration

It is easy to get things out of the MEDITECH system, but it is hard to get things back into the...

Oct 2022
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CMIO

ROI / Cost (care and feeding)

If our physicians could work in the MEDITECH system every day, they would be much happier than...

Oct 2022
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CMIO

Future Outlook

If I had the money, I would not buy the product again because MEDITECH promised that certain things...

Oct 2022
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Manager

Functionality and Upgrades

I don’t use the product as our main users do. But for what I use it for, finding and printing...

Sep 2022
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CIO

Relationship

MEDITECH goes above and beyond to work for us more than any other ambulatory vendor out there....

Sep 2022
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CIO

Functionality and Upgrades

We have a group of end users who have grown up with access to technology, so the version of the...

Sep 2022
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CIO

Functionality and Upgrades

MEDITECH’s attention to regulatory requirements is lacking. Oftentimes, we find that things for...

Sep 2022
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CMO

ROI / Cost (care and feeding)

The most positive and perhaps the only real thing I can say about C/S Enterprise Medical Record is...

Aug 2022
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CNO

ROI / Cost (care and feeding)

When I came to this organization, there was not a provider or a frontline staff member that was...

Aug 2022
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CNO

Service and Support

We have requested that we have MEDITECH personnel on-site to help troubleshoot. We feel like when we...

Aug 2022
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CNO

Relationship

I have not seen the innovation at all. But that doesn’t mean that it hasn't been offered from an IT...

Aug 2022
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CNO

Interfacing and Integration

MEDITECH needs to be advancing their integration with other modalities. One thing I found with...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

MEDITECH's solution seems like a cost-effective and solid product. We are pretty happy with it. In...

Aug 2022
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Analyst/Coordinator

Relationship

We primarily use MEDITECH's website for support tickets, and the vendor's people are pretty...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH keeps up with technology and regulations. They are also involved when we do updates. The...

Aug 2022
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Director

Implementation and Training

I would rate MEDITECH highly in regard to training because of the vendor's online education, video...

Aug 2022
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Director

Functionality and Upgrades

One of the things that I feel MEDITECH has a lot of opportunities to improve on is their customer...

Aug 2022
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Director

Relationship

We had a high-level executive from the vendor come on-site to meet with one of our leaders because...

Aug 2022
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Director

Relationship

I feel that the support is pretty good. Anytime we have had issues with the product, MEDITECH has...

Aug 2022
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Manager

Functionality and Upgrades

We are extremely happy with MEDITECH. Their product is amazing.

Jul 2022
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Director

Functionality and Upgrades

I am not a fan of MEDITECH's system. I can't get an Excel report out of it. The report that I can...

Jul 2022
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Director

Other Observations & Comments

We are kind of stuck with MEDITECH's solution.

Jul 2022
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Director

Service and Support

We will sometimes reach out to MEDITECH with questions, but they won't get back to us for a month....

Jul 2022
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CIO

Functionality and Upgrades

I have been involved with MEDITECH for many years, and they are doing a good job. I have been very...

Jul 2022
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CIO

Functionality and Upgrades

The biggest improvement MEDITECH can make is in terms of communication coordination between their...

Jul 2022
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Analyst/Coordinator

Future Outlook

C/S Enterprise Medical Record is working well. The functionality is getting better and better. We...

Jun 2022
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Analyst/Coordinator

Service and Support

MEDITECH’s customer service through their online ticket system does really well for the most part....

Jun 2022
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Analyst/Coordinator

Service and Support

There are a lot of things that I think MEDITECH should improve. There are also a lot of things that...

Jun 2022
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Analyst/Coordinator

Service and Support

We have to wait a long time to hear from the support people at MEDITECH.

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH’s system is great to have, and I know how to do reports out of the system. I do a lot of...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The client/server is not being enhanced anymore, and it has worked very well for us. I am sure there...

Jun 2022
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Director

Other Observations & Comments

We wouldn't buy the product again because MEDITECH has a newer product out now.

Jun 2022
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Director

Service and Support

We have many tasks open with the vendor. Some of those tasks have been sitting out for a while...

Jun 2022
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Director

ROI / Cost (care and feeding)

We have to pay a lot of money to get interfaces for the product, even if the vendor has already...

Jun 2022
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Director

Implementation and Training

We recently did an upgrade, and the vendor supported that upgrade well for the most part. We still...

Jun 2022
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Director

Service and Support

The vendor can integrate the system, but right now, some of the system's functionalities aren't...

Jun 2022
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Director

Service and Support

We had an issue with our system, and we went back and forth with the vendor to try to figure it out....

Jun 2022
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Director

Relationship

If the vendor is going to support the product, then they need to actually support it. MEDITECH has...

Jun 2022
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Analyst/Coordinator

Service and Support

If something needs to be fixed or we find a problem or something, the vendor will go in and fix it....

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

We have a feed from MEDITECH's system to another solution we use. From the payroll system, we send...

Jun 2022
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Analyst/Coordinator

Relationship

MEDITECH's system has been great. We have had issues, but we would have had issues no matter what...

Jun 2022
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CIO

Relationship

We have been partners with MEDITECH for a very long time. They are a great vendor to work with....

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

We are talking about moving to Expanse. We are working on what we could do better here now and...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

In the last couple of years, most of the updates we have taken have been based on requirements and...

Jun 2022
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Analyst/Coordinator

Service and Support

A lot of the people from the vendor who support the modules, such as the lab, order entry, or...

Jun 2022
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Manager

Functionality and Upgrades

MEDITECH's EMR system works like it is supposed to, but people don't always use the system...

Jun 2022
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Manager

Service and Support

If we need an answer to something or need something fixed, we have to open a task with MEDITECH. It...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We pay for MEDITECH's software, but if we need anything extra, the vendor always charges extra.

Jun 2022
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Manager

Service and Support

Having the right support contact makes a huge difference in the type of care that we get from...

Jun 2022
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Manager

Implementation and Training

MEDITECH excels at defining a best practice and then providing the road map to implement the best...

May 2022
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Manager

Functionality and Upgrades

MEDITECH has addressed things that we want in the Expanse platform. With the version we are on, we...

May 2022
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Director

Implementation and Training

MEDITECH supplied fantastic education. They had people come on-site for education for each of the...

May 2022
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Director

Service and Support

MEDITECH’s online customer service site has a bit of a learning curve. It took us a while to really...

May 2022
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Director

Service and Support

If I ever have something that is urgent, there is a phone line that I can call. That support team is...

May 2022
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Director

Functionality and Upgrades

I don’t hear the same feedback from users across the board, but when we are onboarding new hires, we...

May 2022
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Director

Functionality and Upgrades

There is no perfect EHR. There are certainly things in MEDITECH's system that I do not like. There...

May 2022
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Director

Functionality and Upgrades

There are things that I wish the product could offer. For those of us in the field that use it from...

May 2022
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Director

ROI / Cost (care and feeding)

We have to pay for every little interface. The system is very expensive.

May 2022
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Manager

Interfacing and Integration

Our biggest issue with the MEDITECH EMR is that we have so many different programs that don't talk...

May 2022
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Manager

Implementation and Training

We look at the quality and effectiveness of the implementation services, and MEDITECH does pretty...

May 2022
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Director

Service and Support

In the past, the vendor's salespeople promised us that if we moved to another version of the...

May 2022
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Director

Implementation and Training

For any newer prospective customer, the upgrade cycle is not clearly defined. We have to be very...

May 2022
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Director

Functionality and Upgrades

The vendor could improve the product's ease of use, especially for administrator or analyst-type...

May 2022
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Director

ROI / Cost (care and feeding)

The product functionally does what it needs to, but as we get more integrations with other vendors...

May 2022
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Manager

Future Outlook

At this point, we don’t have any plans to leave the system. We know Expanse is out there, but that...

Mar 2022
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Manager

ROI / Cost (care and feeding)

MEDITECH has recently begun charging for more items than they did in the past. Everything related to...

Mar 2022
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Manager

Implementation and Training

MEDITECH has a lot of training information on their website, but the training information is not...

Mar 2022
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Manager

Functionality and Upgrades

There could be improvements within the system. Recently, I struggled to get a provider to understand...

Mar 2022
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Manager

Service and Support

MEDITECH has trained their more experienced analysts on their Expanse product and has moved them...

Mar 2022
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Nurse

Functionality and Upgrades

MEDITECH's product has been good for us in terms of usability. We looked at another MEDITECH...

Mar 2022
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Nurse

ROI / Cost (care and feeding)

We have a yearly charge for MEDITECH's product, but when we need to add on another module, we have...

Mar 2022
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Nurse

Service and Support

We have had a long-term relationship with MEDITECH, and we are usually able to work things out....

Mar 2022
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Nurse

Service and Support

Sometimes, we must talk with MEDITECH about certain things because tasks sit there for a bit, and...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The MEDITECH system is the product I am the most familiar with, and I am not sure what to compare it...

Mar 2022
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Analyst/Coordinator

Service and Support

I don't have full ownership of the interfaces. There are a lot of things I have to talk to the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

With the past few upgrades we have had, there has always been an issue that nobody saw coming. We do...

Mar 2022
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CIO

Functionality and Upgrades

I don’t have interoperability with the system because the portal is patient specific, so I can’t do...

Mar 2022
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CIO

Functionality and Upgrades

We are at a point now where we are not going to get a lot of upgrades in terms of functionality....

Mar 2022
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CIO

Other Observations & Comments

MEDITECH keeps their promises, but they don’t make very many.

Mar 2022
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Director

Lessons Learned

The product is good for its price. However, there are some things that MEDITECH could do better. One...

Feb 2022
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Director

Relationship

We have had some great representatives from MEDITECH who were very responsive, but we have also had...

Feb 2022
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Director

Implementation and Training

I would rate some parts of our implementation higher than other parts. MEDITECH had some turnover...

Feb 2022
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Manager

Service and Support

We don't really have a lot of support from MEDITECH at all. I have been battling some issues with...

Feb 2022
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Manager

Service and Support

I have literally no contact with anyone from MEDITECH, but I do have to give them the benefit of the...

Feb 2022
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Manager

Functionality and Upgrades

Our nurses absolutely hate MEDITECH's system, and so do the providers. One thing that is frustrating...

Feb 2022
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Manager

Interfacing and Integration

Modules do not speak to each other in C/S Enterprise Medical Record. For example, the module that...

Feb 2022
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Manager

ROI / Cost (care and feeding)

MEDITECH sells software at prices that small places can afford, and the software is functional.

Feb 2022
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Manager

Functionality and Upgrades

MEDITECH has to comply with other software and with state requirements, and MEDITECH is good about that....

Feb 2022
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Manager

Functionality and Upgrades

At this point, the system has been around for so long that our end users are familiar with it.

Feb 2022
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Manager

Functionality and Upgrades

My organization got MEDITECH's system years ago, and my organization had no idea what they bought or...

Feb 2022
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Manager

Service and Support

When we communicate with MEDITECH about service issues, they respond. Some of the support people...

Feb 2022
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Director

Functionality and Upgrades

From a computer IT standpoint, MEDITECH's system is a lot more difficult than other products. It is...

Jan 2022
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VP/Other Executive

Technology

We work in the product’s care management module, and we still had to build our own version for case...

Jan 2022
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VP/Other Executive

Implementation and Training

The implementations are so time consuming, and I don't see any real training from MEDITECH. We have...

Jan 2022
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VP/Other Executive

Service and Support

I don't know whether I have ever seen any proactive service from MEDITECH. Getting somebody who can...

Jan 2022
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VP/Other Executive

Interfacing and Integration

The biggest barrier with the product is that the modules don't integrate. We have to go in and out...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

MEDITECH promotes nurses to use interventions rather than documenting notes, and that has impacted...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The system’s problem lists are major issues. We have patients with many diagnoses, and physicians...

Jan 2022
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Director

Relationship

I know exactly who the vendor executives from MEDITECH are, and I can go to them. I have heard from...

Jan 2022
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Director

Functionality and Upgrades

Things with MEDITECH have been just fine. We have been with them for a long time, and we have...

Jan 2022
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Director

Implementation and Training

The upgrades and updates are very well planned out. MEDITECH is ahead of the game. We have plenty of...

Jan 2022
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Director

ROI / Cost (care and feeding)

MEDITECH has been very transparent about pricing. They are always trying to upsell us, but that is...

Dec 2021
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Director

Relationship

MEDITECH has been a good partner to us over the years. Our vendor relationships are always...

Dec 2021
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Director

Functionality and Upgrades

The product works the way that it was designed to work. Its scope is limited, but the vendor doesn't...

Dec 2021
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Director

Functionality and Upgrades

Overall, the solution's integration abilities are very good. However, there have been a couple of...

Dec 2021
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Director

Service and Support

I have never had issues with MEDITECH's support people getting back to us. They are good about...

Dec 2021
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Director

Lessons Learned

It would be hard for us to recommend MEDITECH to others because we are too big for MEDITECH. Early...

Dec 2021
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