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Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

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C/S Enterprise Medical Record v.5 and v.6 Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The vendor does help with interoperability, but with integration, we are kind of stuck at the...

Jan 2021
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Analyst/Coordinator

Implementation and Training

The vendor is not the best at communicating. The vendor is good about saying there are seminars out...

Jan 2021
(0)
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Analyst/Coordinator

Future Outlook

The vendor has upgraded small things in the system here and there. We have talked to other hospitals...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I would not buy the same particular version of the system again. When the vendor came in, they did a...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

When we got the product, we lost a lot of integration. There is a lot of intuitiveness that is...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

The functionality and ease of use are great. The system is easy to use and connect with other...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

We use the system as a data warehouse as well, and the interfaces work very well for that.

Jan 2021
(0)
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CIO

Other Observations & Comments

In terms of effort, MEDITECH does all of the work. Our effort is really just saying that we want to...

Jan 2021
(0)
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CIO

Functionality and Upgrades

We are on the C/S platform, and we know that that is a dead-end street at the end of the day. My...

Jan 2021
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

MEDITECH has a good product that works. We have felt confident and comfortable with it, and people...

Jan 2021
(0)
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CEO/President

Service and Support

MEDITECH's services are good. If we have an issue or something, we can get a good response from...

Jan 2021
(0)
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CEO/President

Functionality and Upgrades

The ease of use of the product is actually pretty good once people are oriented and trained. I don’t...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

Should there ever be any issues with MEDITECH's system, those get handed off to our information...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH's system is easy to use. It is easy to view the charts and lab results, and when we are...

Jan 2021
(0)
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Director

Interfacing and Integration

MEDITECH's ongoing support is pretty good. The system is also very integrated. That is one thing...

Jan 2021
(0)
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Director

Functionality and Upgrades

The system's modules are all easy to use, but we are moving off of this platform to another MEDITECH...

Jan 2021
(0)
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Director

Implementation and Training

I would rate the vendor's ongoing training low. Customers have to go out and get their own training....

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

We have had a handful of issues that we are trying to get fixed with our current workflows, but for...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

The support people from MEDITECH are really quick to respond. We usually don't get support from...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The most important attributes for the vendor to focus on would be ease of use, basic product...

Dec 2020
(0)
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Manager

Service and Support

The vendor's implementation support and readiness were fantastic, but moving the whole hospital...

Dec 2020
(0)
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Manager

Relationship

We have certainly had a journey on the system, but overall, things are good. It would be great to...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

We have about 85% of the modules and functionalities that MEDITECH offers right now with our current...

Dec 2020
(0)
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Nurse

Service and Support

We can always get ahold of someone on the vendor's support team or talk to a specialist. The...

Dec 2020
(0)
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Nurse

Relationship

We don’t interact with a lot of the vendor executives, but we do have a CIO who has had to get on...

Dec 2020
(0)
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Nurse

ROI / Cost (care and feeding)

We get a good value for the product. We realize that no system is perfect, but a lot of systems cost...

Dec 2020
(0)
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Nurse

Future Outlook

I see my satisfaction increasing a year from now. We make the system a little better every year, and...

Dec 2020
(0)
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Nurse

ROI / Cost (care and feeding)

I would probably buy the product again. I am not the one in charge of purchasing at our facility,...

Dec 2020
(0)
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Nurse

Relationship

The vendor does not keep their promises. We were promised a little more integration between the...

Dec 2020
(0)
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Nurse

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing unless something is new or a custom build. We...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

There have been some program fixes and a little more careful analysis and readiness from the vendor....

Dec 2020
(0)
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Nurse

Implementation and Training

The vendor offers webinars and in-person things, though not as much is in person now with COVID-19....

Dec 2020
(0)
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Nurse

Functionality and Upgrades

We have so many needs, so meeting all of our needs is a big job. Some of the needs that are not...

Dec 2020
(0)
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Nurse

Service and Support

MEDITECH could have improved their speed during the COVID-19 crisis. We had a lot of things...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

I would advise the vendor to involve staff members who are using the system and get more feedback...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The system is currently part of our long-term plans. I am not sure when we will go to the Expanse...

Dec 2020
(0)
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Manager

Other Observations & Comments

We have a really good relationship with MEDITECH, and we have to do an upgrade at some point....

Dec 2020
(0)
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Manager

Service and Support

We always say that we are always going to have things we don't like no matter what EMR we have....

Dec 2020
(0)
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Manager

Service and Support

A lot of MEDITECH's things right now are geared toward their Expanse product line. I like the round...

Dec 2020
(0)
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Physician

Functionality and Upgrades

For a hospital of our size, we would buy the MEDITECH EMR again. If we were a bigger hospital...

Dec 2020
(0)
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Physician

Service and Support

Nobody is perfect, but I think MEDITECH keeps their promises. We like the support that we receive....

Dec 2020
(0)
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Physician

ROI / Cost (care and feeding)

I don't see any nickel-and-diming from MEDITECH, but I don't know their financials. From what I...

Dec 2020
(0)
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Director

Future Outlook

I don't know whether we had much to change in our EMR as a result of COVID-19. Our MEDITECH EMR has...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I would recommend this product but with a caveat. Our biggest beef with the vendor is around the...

Nov 2020
(0)
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Manager

Service and Support

The vendor keeps all of their promises, but they don't move quite as fast as we would like them to....

Nov 2020
(0)
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Manager

Other Observations & Comments

We do all the training on the system ourselves. The vendor doesn't really train that much.

Nov 2020
(0)
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Manager

Service and Support

The vendor's support is hit or miss. If we get a decent person who is over the module, we can have...

Nov 2020
(0)
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Manager

Other Observations & Comments

The vendor has been pushing for us. They want to get everyone to the web platform, and they are...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The product could be better at driving tangible outcomes on the physician side. The product just...

Nov 2020
(0)
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CMO

Service and Support

Because of the version we are on, we didn't necessarily have everything ready and available to roll...

Nov 2020
(0)
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CMO

Relationship

We struggle with questions or concerns regarding upgrades; we feel that our concerns go into a void....

Nov 2020
(0)
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CMO

Implementation and Training

The training is very much a train-the-trainer model, so I don’t necessarily feel like MEDITECH has...

Nov 2020
(0)
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CMO

Functionality and Upgrades

I think the system is pretty easy to use. I work with medical students, and their experiences vary....

Nov 2020
(0)
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CMO

Functionality and Upgrades

MEDITECH has done a good job. They have not been quite as agile, but they are pushing out some...

Nov 2020
(0)
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CIO

Service and Support

MEDITECH is giving us their virtual care platform to use during the COVID-19 crisis at no cost.

Nov 2020
(0)
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CIO

Functionality and Upgrades

New MEDITECH customers get a lot of things prebuilt. Those of us that have been with them for a long...

Nov 2020
(0)
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CIO

ROI / Cost (care and feeding)

We need to purchase another module to get more of what we are looking for. There is an application...

Nov 2020
(0)
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CIO

Service and Support

A lot of MEDITECH’s support people are new. Their more experienced people get promoted or move on to...

Nov 2020
(0)
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CIO

Relationship

The executives are visible, and I have seen them at different events. If I need to, I can escalate...

Nov 2020
(0)
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CIO

ROI / Cost (care and feeding)

MEDITECH’s system is a very good value for the price. It is interoperable, so we can get a lot of...

Nov 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor has done very well supporting us during the COVID-19 crisis. They did offer telehealth...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I would give the system a high rating for the ease of use for end users. Some providers would maybe...

Nov 2020
(0)
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Manager

Implementation and Training

The ongoing training is good. MEDITECH provides it. They have webinars that we can sign up for.

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The ease of use is very good. The functionality is good in terms of meeting our needs. We are not...

Nov 2020
(0)
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Manager

Relationship

MEDITECH has an easy process when it comes to ongoing support. They are proactive. As far as...

Nov 2020
(0)
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Manager

Functionality and Upgrades

If someone asked me about MEDITECH, I would say that sometimes we have limitations with the system....

Nov 2020
(0)
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CIO

Relationship

For our organization, MEDITECH's system is a very good fit, so we would buy it again. It works, and...

Nov 2020
(0)
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 or  to see details.

Nurse

Service and Support

MEDITECH has instructions for a toolkit for COVID-19. I think as an organization, they have reviewed...

Nov 2020
(0)
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 or  to see details.

Nurse

Other Observations & Comments

I know and like the product. But if the decision were up to me, I would probably consider other...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

MEDITECH provides initial training to analysts, but as a user that knows the system already, I...

Nov 2020
(0)
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Nurse

Service and Support

Once an organization has the MEDITECH product and the implementation is over, MEDITECH doesn't take...

Nov 2020
(0)
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Nurse

Lessons Learned

I would probably rate the MEDITECH system better than most end users would because I know how it is...

Nov 2020
(0)
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 or  to see details.

Nurse

Future Outlook

We haven't adopted any new technology yet because of the pandemic. MEDITECH has been working on new...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

I would say MEDITECH is pretty proactive. A lot of times they send us information about things that...

Nov 2020
(0)
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Manager

Functionality and Upgrades

MEDITECH takes a little longer to get back to us, but they do get things squared away whenever we...

Nov 2020
(0)
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 or  to see details.

CMO

Functionality and Upgrades

The product is interoperable. With the version we are on, we are very limited in our ability to...

Oct 2020
(0)
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CMO

Functionality and Upgrades

Driving tangible outcomes is a limitation of the program. For example, when we are creating orders,...

Oct 2020
(0)
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CMO

Relationship

Our clinical informaticists run interference and handle a lot of the support issues. I can't say...

Oct 2020
(0)
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CMO

Functionality and Upgrades

MEDITECH keeps their promises within the limitations of the program. Unfortunately, for many of our...

Oct 2020
(0)
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Director

Interfacing and Integration

In most cases, we have to use a third-party product to transfer data to and from the MEDITECH...

Oct 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

I think that MEDITECH's long-term strategy will work. But instead of moving toward greater...

Oct 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

MEDITECH doesn't nickel-and-dime. They have been pretty good. When we tell them there are some...

Oct 2020
(0)
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 or  to see details.

Director

Implementation and Training

Sometimes MEDITECH's documents on what we need to do for upgrades are weak. Sometimes there are over...

Oct 2020
(0)
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Director

Implementation and Training

MEDITECH’s initial training could have been better. MEDITECH has a lot of young kids working there...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The MEDITECH system does a lot of things fine, but when we try to manipulate things, that can get...

Oct 2020
(0)
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Director

Other Observations & Comments

I have never known MEDITECH’s CEO to reach out. The company is big, so I don’t expect him to reach...

Oct 2020
(0)
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Director

Functionality and Upgrades

Some of the things MEDITECH is doing and has recommended are going to have an impact down the line...

Oct 2020
(0)
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Director

Technology

We are looking to go to the Expanse system if we can figure out a way to afford it. On the surface,...

Oct 2020
(0)
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Nurse

Future Outlook

C/S Enterprise Medical Record is our inpatient EHR right now. We are moving to MEDITECH's Expanse...

Oct 2020
(0)
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 or  to see details.

Nurse

Functionality and Upgrades

Physicians coming into our hospital have told us that MEDITECH's ease of use is helpful. The...

Oct 2020
(0)
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Nurse

Functionality and Upgrades

We can't manipulate everything in the system to meet our needs when we are doing something a little...

Oct 2020
(0)
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 or  to see details.

Director

Relationship

The product was solid. We didn't have to go to MEDITECH very much to get support for COVID-19, but...

Oct 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

MEDITECH is probably not part of our organization's plans for the future. We have some merger...

Oct 2020
(0)
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 or  to see details.

Director

Implementation and Training

MEDITECH offers good training classes, conferences, and webinars. We don't take advantage of these...

Oct 2020
(0)
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Director

Functionality and Upgrades

There is a utilization review module, but it is not that functional. I hear that the Expanse...

Oct 2020
(0)
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Director

Interfacing and Integration

MEDITECH’s system doesn’t integrate with the other systems that I use. The Expanse platform can integrate....

Oct 2020
(0)
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Director

Functionality and Upgrades

The system was designed to be an accounting system, but MEDITECH pretends to have an EMR on top of...

Oct 2020
(0)
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Director

Functionality and Upgrades

I don’t know how much we pay for the system. Maybe other people who use it think it is awesome...

Oct 2020
(0)
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Director

Functionality and Upgrades

When we output the legal record, it is so confusing how it is compiled. It makes absolutely no...

Oct 2020
(0)
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Director

Other Observations & Comments

When we purchased the product, it was very customizable, and we made changes to mimic our workflow...

Oct 2020
(0)
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Director

Interfacing and Integration

MEDITECH sold us a fully integrated solution. The reality is that there are two different languages,...

Oct 2020
(0)
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Director

Lessons Learned

The MEDITECH system struggles with interoperability. In the last year, it has gotten better. We are...

Oct 2020
(0)
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Director

Functionality and Upgrades

MEDITECH is pretty good about the update process. Most of the time, updates are scheduled on a...

Oct 2020
(0)
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Director

Functionality and Upgrades

Most of the time, MEDITECH is not very helpful about prioritizing what needs to be tested before an...

Oct 2020
(0)
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Director

Service and Support

MEDITECH's support people try, but they just don't get it. We are a couple of years removed from...

Oct 2020
(0)
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Director

Relationship

When I raise flags, the vendor executives pay attention.

Oct 2020
(0)
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Director

Relationship

MEDITECH isn't terrible. They are a viable company. It is hard to recommend the company when we are...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor doesn't keep all of their promises. I am a little disappointed in the vendor's...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH's product has been our main EHR. Everything is pretty much downstream. I would like the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have seen some people really struggle using the system, and I have seen other people that don't...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH really needs to make their reports more user friendly and not so stagnant. We can't do...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

MEDITECH has really improved their ticketing responses in my opinion. I don't deal with tickets on a...

Oct 2020
(0)
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CIO

Functionality and Upgrades

MEDITECH’s support during the COVID-19 crisis was probably one of the reasons that our board was...

Sep 2020
(0)
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CIO

Sales and Contracting

MEDITECH has changed their model somewhat. They no longer charge for travel when they send folks out...

Sep 2020
(0)
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CIO

Functionality and Upgrades

We have certainly done a great job making the tool work. But increasingly, MEDITECH comes to us and...

Sep 2020
(0)
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CIO

Relationship

I emailed an executive because I was frustrated about their pricing practices where they announce...

Sep 2020
(0)
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CIO

ROI / Cost (care and feeding)

The vendor doesn't avoid charging for every little thing. They seem to be nickel-and-diming us more...

Sep 2020
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CIO

Implementation and Training

When we implemented the product, the vendor wasn't doing their own implementations. They used...

Sep 2020
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CIO

Functionality and Upgrades

The vendor is in the middle of the road. The gaps in the system are with the maturity of the web...

Sep 2020
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Manager

Service and Support

For COVID-19, MEDITECH has provided some best practices. They have made some tracking available. I...

Aug 2020
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Manager

Functionality and Upgrades

We have struggled with the latest requirements, especially for meaningful use and incorporating...

Aug 2020
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Manager

Service and Support

MEDITECH has excellent support for the EMR module. The platform is flexible, and that is both good...

Aug 2020
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Manager

Functionality and Upgrades

I like that the EMR incorporates both the inpatient and outpatient settings as well as home health...

Aug 2020
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Manager

Functionality and Upgrades

One thing that I do not like about the EMR is there is not an ability to stop anyone from printing....

Aug 2020
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Director

Service and Support

MEDITECH's support through the COVID-19 crisis has been good. We have been able to easily update...

Jul 2020
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Director

Other Observations & Comments

MEDITECH isn't really doing anything with the Client Service platform any longer. Everything is...

Jul 2020
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Analyst/Coordinator

Service and Support

When we have issues or have to put in a ticket, MEDITECH is very responsive and helpful. MEDITECH is...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH has been pretty good about anything that we have needed with upgrades and implementations....

Jul 2020
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Analyst/Coordinator

Implementation and Training

I don't know of many new products from MEDITECH. MEDITECH is helpful with their trainings, but it is...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

It is a little bit difficult to integrate MEDITECH's system with new programs. The updates are a...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Generally, MEDITECH's system has been a great product for our revenue cycle. Other EMRs are more...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

MEDITECH is pretty good about not charging us unless we need something custom, but we knew that...

Jul 2020
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VP/Other Executive

Future Outlook

We haven't taken an upgrade in a long time intentionally. MEDITECH isn't the greatest at integration...

Jul 2020
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VP/Other Executive

Service and Support

MEDITECH has always been pretty responsive with their support. MEDITECH is very straightforward....

Jul 2020
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VP/Other Executive

Interfacing and Integration

MEDITECH's system is lacking some functionality on the clinical side. Another EMR has a lot of...

Jul 2020
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Director

Future Outlook

The product is not part of our long-term plans, but I don’t think anything is going to happen in the...

Jun 2020
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Director

Interfacing and Integration

The vendor is making strides toward our integration and interoperability goals, and the product is...

Jun 2020
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Director

Technology

We have a very old version of the product, so it does what it was designed to do. But now we are in...

Jun 2020
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Director

Service and Support

I think the vendor does the best they can with the old platform. The fact that they are supporting...

Jun 2020
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Director

Lessons Learned

For what we initially bought the product for, the vendor does a good job of delivering. I would...

Jun 2020
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Manager

Other Observations & Comments

I would recommend MEDITECH's system over some EMRs but not all. I hope that the Expanse platform...

Jun 2020
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Manager

Functionality and Upgrades

We have had a lot of issues, but we have made the product work, and after many years, we are used to...

Jun 2020
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Manager

Functionality and Upgrades

It has been a long time since we have gotten any ongoing training. The product pretty much stays the...

Jun 2020
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Manager

Other Observations & Comments

The vendor tends not to oversell anything. When we ask for something, they usually say that they...

Jun 2020
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Manager

Functionality and Upgrades

We had some issues with the system. We were typing information in some fields, and there were only...

Jun 2020
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Manager

Other Observations & Comments

The vendor hasn't done anything related to COVID-19 that I am aware of. There is a banner at the top...

Jun 2020
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Manager

Service and Support

MEDITECH gave us order sets and templates for physician documentation to support us through COVID-19....

Jun 2020
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Manager

Future Outlook

We probably aren't going to change vendors and move away from MEDITECH. We are part of a health...

Jun 2020
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Manager

Functionality and Upgrades

MEDITECH has improved a lot over the years. I don't have a lot of experience with other EMRs. When...

Jun 2020
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Manager

Other Observations & Comments

MEDITECH tries to keep all of their promises, but sometimes it takes a long time for the promises to...

Jun 2020
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Manager

Functionality and Upgrades

There are always issues. Our biggest problem is not having a good downtime viewer. We don't have a...

Jun 2020
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Manager

Other Observations & Comments

We can customize the MEDITECH EMR, so we have certain things that we want to stress in the training...

Jun 2020
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Manager

Functionality and Upgrades

MEDITECH is meeting all of our standards. We have a third-party vendor that helps us with some...

Jun 2020
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Manager

ROI / Cost (care and feeding)

There are some things that we would like the system to be able to do, but it just can't do those...

Jun 2020
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Manager

Functionality and Upgrades

Our biggest wins with MEDITECH are the ePrescribing piece for controlled substances and the PDMP....

Jun 2020
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Manager

ROI / Cost (care and feeding)

Sometimes interfaces are kind of a big thing with MEDITECH. They want to charge for every little...

Jun 2020
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Manager

Relationship

We have a close relationship with MEDITECH's executive team, so when we have any problems, we have...

Jun 2020
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Manager

Interfacing and Integration

I like the integration between the different modules in MEDITECH's system. We don't have to farm out...

Jun 2020
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Nurse

Functionality and Upgrades

MEDITECH’s support is great. MEDITECH has a good system for supporting each of the specific modules....

Jun 2020
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Nurse

Functionality and Upgrades

We do get reports of the system being a little antiquated compared to others, but pretty much all...

Jun 2020
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Nurse

Implementation and Training

I give the vendor a high rating for their ongoing training. They have great resources.

Jun 2020
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Nurse

Other Observations & Comments

I predict our satisfaction will stay the same over the next year. We are supposed to go up with the...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

People who are looking at MEDITECH need to look at the entire product. It isn't a best-of-breed...

Jun 2020
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Analyst/Coordinator

Service and Support

MEDITECH has been exceptional at supporting us during COVID-19. A few weeks after the pandemic hit,...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH knew that once we got hooked on the virtual package, we would be likely to keep it. We will...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

The product is an integrated enterprise system between the ambulatory and acute areas. We have one...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

There are some bugs in the software, and either MEDITECH will help us with those, or we will create...

Jun 2020
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Director

Service and Support

MEDITECH is listening better now than they were before. I think that they were forced to start...

Jun 2020
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Manager

Other Observations & Comments

We are in the process of going to the Expanse environment, and we are trying to make a lot of...

Jun 2020
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Manager

Technology

The system's ease of use is good, and MEDITECH delivers new technology to meet our needs. They are...

Jun 2020
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Manager

Service and Support

MEDITECH could improve their turnaround time. Sometimes we have tasks that just sit there for a long...

Jun 2020
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Manager

Service and Support

With COVID-19, MEDITECH was great. They were on top of things and quickly tried to get what we...

Jun 2020
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Manager

Relationship

MEDITECH's support is actually pretty good. We have an account manager that comes on-site fairly...

Jun 2020
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Director

Lessons Learned

I personally hate the MEDITECH product. It is not very user friendly. If I had the choice, I would...

Jun 2020
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Director

Functionality and Upgrades

MEDITECH says that their product is going to be great, and then when we try to use it, it really is...

Jun 2020
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Director

Service and Support

The support people at MEDITECH are very responsive. Even if we need help in the middle of the night,...

Jun 2020
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Director

Service and Support

MEDITECH tries to drive outcomes for us, and they put things out. MEDITECH gave us a new COVID-19...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

From an analyst perspective, MEDITECH has a lot of capabilities in terms of customization. The...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is intuitive. MEDITECH calls the upgrades priority packs. We get those pretty regularly,...

Jun 2020
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Analyst/Coordinator

Service and Support

The vendor has a pretty robust ticket system. We have a dedicated specialist too, and that person is...

Jun 2020
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Analyst/Coordinator

Service and Support

The service sometimes depends on the specialist we have because there are good ones and bad ones....

Jun 2020
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Analyst/Coordinator

Service and Support

I have to commend MEDITECH for not sunsetting a lot of their products, but I think they have spread...

Jun 2020
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Analyst/Coordinator

Service and Support

MEDITECH is very good about notifying us of priority events. If the vendor finds something in the...

Jun 2020
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Analyst/Coordinator

Relationship

We have had executive interactions with the vendor at events. I know the executives have been...

Jun 2020
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Nurse

Functionality and Upgrades

For right now, MEDITECH's solution is alright. It is not my favorite EMR that I have used. We might...

Jun 2020
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Nurse

Lessons Learned

I am not sure how the initial training for the product went, but we have been trying to keep up with...

Jun 2020
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Manager

Interfacing and Integration

It is hard to get interfaces to work with MEDITECH's system. That is where our issues arise because...

Jun 2020
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Manager

Functionality and Upgrades

MEDITECH is constantly upgrading and sending out DTS sets for updates. When I request a DTS or an...

Jun 2020
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Manager

Functionality and Upgrades

The product is a little cumbersome. The interventions are hard to use in the current pharmacy...

Jun 2020
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Director

Interfacing and Integration

MEDITECH is generally pretty cumbersome to deal with. We are trying to get different peripheral...

Jun 2020
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Director

Service and Support

I don’t know what MEDITECH’s promises are; I just know that we use their system daily, and it...

Jun 2020
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Director

Technology

When we have downtime, MEDITECH takes the whole system down. We go on manual documentation for 24–48...

Jun 2020
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Director

Implementation and Training

MEDITECH should give more support to the IT teams on the ground here. They need to give more...

Jun 2020
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Director

Technology

We are pleased with the technology in the product. Granted, there are always things we would like to...

Jun 2020
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Director

Functionality and Upgrades

The clinicians don’t like the process of changing the dosage on a medication. They can’t just change...

Jun 2020
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Director

Service and Support

We have had some really good specialists who have done a really good job. But it seems like we...

Jun 2020
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Director

Service and Support

MEDITECH has supported us well during the COVID-19 crisis. We pushed out the virtual visits with...

Jun 2020
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Nurse

Functionality and Upgrades

We have had MEDITECH's system in our hospital for as long as I can remember. We have had v.6 for a...

May 2020
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Nurse

Interfacing and Integration

I have a personal problem with MEDITECH's v.6 system because it doesn't work great in my specialty...

May 2020
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CIO

Service and Support

We have been disappointed with MEDITECH during the COVID-19 crisis. The vendor said they had changes...

May 2020
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CIO

Relationship

I am just really burnt out on MEDITECH’s culture and the way they do business. I always found the...

May 2020
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CIO

Functionality and Upgrades

We have a lot of experience with the vendor, and we find the tool incredibly useful for new customers....

May 2020
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CIO

Service and Support

The vendor support has been pretty good. I am not happy with the product, but the support is as good...

May 2020
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CIO

Relationship

I wouldn’t purchase from MEDITECH again. I am avoiding buying things from the vendor. I would maybe...

May 2020
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VP/Other Executive

Relationship

I have been a strong supporter of MEDITECH. We have a good relationship with them, and MEDITECH is a...

May 2020
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VP/Other Executive

Service and Support

There are fewer enhancements happening on our version of the system, but MEDITECH isn't hindering...

May 2020
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Manager

Functionality and Upgrades

The solution doesn't get good reviews from users. I don't mind the system, but anybody who has used...

May 2020
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CMIO

Other Observations & Comments

In the last few years, MEDITECH has been willing to change, remake themselves, address some of their...

May 2020
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CMIO

Future Outlook

For acute care, the system is great. I still think it is better than other solutions for acute care....

May 2020
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CMIO

Relationship

MEDITECH keeps their promises without a doubt. That should be to their credit. We got a fantastic...

May 2020
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CMIO

ROI / Cost (care and feeding)

MEDITECH avoids charging for every little thing. We worked with another company that doesn't do...

May 2020
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CMIO

Functionality and Upgrades

MEDITECH did a very nice job with their implementation services. We are going with their new system,...

May 2020
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CIO

Relationship

When it comes to the COVID-19 crisis, MEDITECH has helped us with the best practices on certain...

Apr 2020
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CIO

Service and Support

The vendor offered their module for virtual visits for the COVID-19 crisis. They offered the module...

Apr 2020
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CIO

Functionality and Upgrades

When the new version of the system was coming out, we were told that anything done in the new...

Apr 2020
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Manager

Service and Support

MEDITECH has a wonderful tool, and there are a lot of opportunities with MEDITECH that we have not...

Apr 2020
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CIO

Functionality and Upgrades

The system has been a very serviceable EMR that has met our needs. We have grown, and MEDITECH has...

Apr 2020
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CIO

Technology

Some of the processes in the web ambulatory product have increased substantially. MEDITECH has...

Apr 2020
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CIO

Functionality and Upgrades

Younger physicians are pretty content with the system in the clinic. We had a physician join us from...

Apr 2020
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