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C/S Enterprise Medical Record v.5 and v.6 Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Functionality and Upgrades
The vendor does help with interoperability, but with integration, we are kind of stuck at the...
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Analyst/Coordinator
Implementation and Training
The vendor is not the best at communicating. The vendor is good about saying there are seminars out...
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Analyst/Coordinator
Future Outlook
The vendor has upgraded small things in the system here and there. We have talked to other hospitals...
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Analyst/Coordinator
Interfacing and Integration
I would not buy the same particular version of the system again. When the vendor came in, they did a...
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Analyst/Coordinator
Functionality and Upgrades
When we got the product, we lost a lot of integration. There is a lot of intuitiveness that is...
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Analyst/Coordinator
Functionality and Upgrades
The functionality and ease of use are great. The system is easy to use and connect with other...
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Analyst/Coordinator
Functionality and Upgrades
We use the system as a data warehouse as well, and the interfaces work very well for that.
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CIO
Other Observations & Comments
In terms of effort, MEDITECH does all of the work. Our effort is really just saying that we want to...
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CIO
Functionality and Upgrades
We are on the C/S platform, and we know that that is a dead-end street at the end of the day. My...
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CEO/President
Functionality and Upgrades
MEDITECH has a good product that works. We have felt confident and comfortable with it, and people...
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CEO/President
Service and Support
MEDITECH's services are good. If we have an issue or something, we can get a good response from...
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CEO/President
Functionality and Upgrades
The ease of use of the product is actually pretty good once people are oriented and trained. I don’t...
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Analyst/Coordinator
Service and Support
Should there ever be any issues with MEDITECH's system, those get handed off to our information...
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Analyst/Coordinator
Functionality and Upgrades
MEDITECH's system is easy to use. It is easy to view the charts and lab results, and when we are...
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Director
Interfacing and Integration
MEDITECH's ongoing support is pretty good. The system is also very integrated. That is one thing...
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Director
Functionality and Upgrades
The system's modules are all easy to use, but we are moving off of this platform to another MEDITECH...
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Director
Implementation and Training
I would rate the vendor's ongoing training low. Customers have to go out and get their own training....
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Analyst/Coordinator
Functionality and Upgrades
We have had a handful of issues that we are trying to get fixed with our current workflows, but for...
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Analyst/Coordinator
Service and Support
The support people from MEDITECH are really quick to respond. We usually don't get support from...
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Manager
Functionality and Upgrades
The most important attributes for the vendor to focus on would be ease of use, basic product...
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Manager
Service and Support
The vendor's implementation support and readiness were fantastic, but moving the whole hospital...
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Manager
Relationship
We have certainly had a journey on the system, but overall, things are good. It would be great to...
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Nurse
Functionality and Upgrades
We have about 85% of the modules and functionalities that MEDITECH offers right now with our current...
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Nurse
Service and Support
We can always get ahold of someone on the vendor's support team or talk to a specialist. The...
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Nurse
Relationship
We don’t interact with a lot of the vendor executives, but we do have a CIO who has had to get on...
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Nurse
ROI / Cost (care and feeding)
We get a good value for the product. We realize that no system is perfect, but a lot of systems cost...
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Nurse
Future Outlook
I see my satisfaction increasing a year from now. We make the system a little better every year, and...
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Nurse
ROI / Cost (care and feeding)
I would probably buy the product again. I am not the one in charge of purchasing at our facility,...
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Nurse
Relationship
The vendor does not keep their promises. We were promised a little more integration between the...
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Nurse
ROI / Cost (care and feeding)
The vendor does avoid charging for every little thing unless something is new or a custom build. We...
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Nurse
Functionality and Upgrades
There have been some program fixes and a little more careful analysis and readiness from the vendor....
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Nurse
Implementation and Training
The vendor offers webinars and in-person things, though not as much is in person now with COVID-19....
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Nurse
Functionality and Upgrades
We have so many needs, so meeting all of our needs is a big job. Some of the needs that are not...
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Nurse
Service and Support
MEDITECH could have improved their speed during the COVID-19 crisis. We had a lot of things...
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Nurse
Functionality and Upgrades
I would advise the vendor to involve staff members who are using the system and get more feedback...
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Manager
Functionality and Upgrades
The system is currently part of our long-term plans. I am not sure when we will go to the Expanse...
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Manager
Other Observations & Comments
We have a really good relationship with MEDITECH, and we have to do an upgrade at some point....
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Manager
Service and Support
We always say that we are always going to have things we don't like no matter what EMR we have....
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Manager
Service and Support
A lot of MEDITECH's things right now are geared toward their Expanse product line. I like the round...
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Physician
Functionality and Upgrades
For a hospital of our size, we would buy the MEDITECH EMR again. If we were a bigger hospital...
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Physician
Service and Support
Nobody is perfect, but I think MEDITECH keeps their promises. We like the support that we receive....
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Physician
ROI / Cost (care and feeding)
I don't see any nickel-and-diming from MEDITECH, but I don't know their financials. From what I...
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Director
Future Outlook
I don't know whether we had much to change in our EMR as a result of COVID-19. Our MEDITECH EMR has...
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Manager
Functionality and Upgrades
I would recommend this product but with a caveat. Our biggest beef with the vendor is around the...
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Manager
Service and Support
The vendor keeps all of their promises, but they don't move quite as fast as we would like them to....
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Manager
Other Observations & Comments
We do all the training on the system ourselves. The vendor doesn't really train that much.
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Manager
Service and Support
The vendor's support is hit or miss. If we get a decent person who is over the module, we can have...
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Manager
Other Observations & Comments
The vendor has been pushing for us. They want to get everyone to the web platform, and they are...
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Manager
Functionality and Upgrades
The product could be better at driving tangible outcomes on the physician side. The product just...
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CMO
Service and Support
Because of the version we are on, we didn't necessarily have everything ready and available to roll...
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CMO
Relationship
We struggle with questions or concerns regarding upgrades; we feel that our concerns go into a void....
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CMO
Implementation and Training
The training is very much a train-the-trainer model, so I don’t necessarily feel like MEDITECH has...
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CMO
Functionality and Upgrades
I think the system is pretty easy to use. I work with medical students, and their experiences vary....
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CMO
Functionality and Upgrades
MEDITECH has done a good job. They have not been quite as agile, but they are pushing out some...
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CIO
Service and Support
MEDITECH is giving us their virtual care platform to use during the COVID-19 crisis at no cost.
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CIO
Functionality and Upgrades
New MEDITECH customers get a lot of things prebuilt. Those of us that have been with them for a long...
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CIO
ROI / Cost (care and feeding)
We need to purchase another module to get more of what we are looking for. There is an application...
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CIO
Service and Support
A lot of MEDITECH’s support people are new. Their more experienced people get promoted or move on to...
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CIO
Relationship
The executives are visible, and I have seen them at different events. If I need to, I can escalate...
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CIO
ROI / Cost (care and feeding)
MEDITECH’s system is a very good value for the price. It is interoperable, so we can get a lot of...
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Manager
Service and Support
The vendor has done very well supporting us during the COVID-19 crisis. They did offer telehealth...
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Manager
Functionality and Upgrades
I would give the system a high rating for the ease of use for end users. Some providers would maybe...
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Manager
Implementation and Training
The ongoing training is good. MEDITECH provides it. They have webinars that we can sign up for.
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Manager
Functionality and Upgrades
The ease of use is very good. The functionality is good in terms of meeting our needs. We are not...
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Manager
Relationship
MEDITECH has an easy process when it comes to ongoing support. They are proactive. As far as...
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Manager
Functionality and Upgrades
If someone asked me about MEDITECH, I would say that sometimes we have limitations with the system....
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CIO
Relationship
For our organization, MEDITECH's system is a very good fit, so we would buy it again. It works, and...
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Nurse
Service and Support
MEDITECH has instructions for a toolkit for COVID-19. I think as an organization, they have reviewed...
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Nurse
Other Observations & Comments
I know and like the product. But if the decision were up to me, I would probably consider other...
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Nurse
Implementation and Training
MEDITECH provides initial training to analysts, but as a user that knows the system already, I...
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Nurse
Service and Support
Once an organization has the MEDITECH product and the implementation is over, MEDITECH doesn't take...
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Nurse
Lessons Learned
I would probably rate the MEDITECH system better than most end users would because I know how it is...
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Nurse
Future Outlook
We haven't adopted any new technology yet because of the pandemic. MEDITECH has been working on new...
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Nurse
Service and Support
I would say MEDITECH is pretty proactive. A lot of times they send us information about things that...
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Manager
Functionality and Upgrades
MEDITECH takes a little longer to get back to us, but they do get things squared away whenever we...
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CMO
Functionality and Upgrades
The product is interoperable. With the version we are on, we are very limited in our ability to...
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CMO
Functionality and Upgrades
Driving tangible outcomes is a limitation of the program. For example, when we are creating orders,...
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CMO
Relationship
Our clinical informaticists run interference and handle a lot of the support issues. I can't say...
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CMO
Functionality and Upgrades
MEDITECH keeps their promises within the limitations of the program. Unfortunately, for many of our...
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Director
Interfacing and Integration
In most cases, we have to use a third-party product to transfer data to and from the MEDITECH...
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Director
Interfacing and Integration
I think that MEDITECH's long-term strategy will work. But instead of moving toward greater...
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Director
ROI / Cost (care and feeding)
MEDITECH doesn't nickel-and-dime. They have been pretty good. When we tell them there are some...
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Director
Implementation and Training
Sometimes MEDITECH's documents on what we need to do for upgrades are weak. Sometimes there are over...
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Director
Implementation and Training
MEDITECH’s initial training could have been better. MEDITECH has a lot of young kids working there...
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Director
Functionality and Upgrades
The MEDITECH system does a lot of things fine, but when we try to manipulate things, that can get...
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Director
Other Observations & Comments
I have never known MEDITECH’s CEO to reach out. The company is big, so I don’t expect him to reach...
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Director
Functionality and Upgrades
Some of the things MEDITECH is doing and has recommended are going to have an impact down the line...
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Director
Technology
We are looking to go to the Expanse system if we can figure out a way to afford it. On the surface,...
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Nurse
Future Outlook
C/S Enterprise Medical Record is our inpatient EHR right now. We are moving to MEDITECH's Expanse...
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Nurse
Functionality and Upgrades
Physicians coming into our hospital have told us that MEDITECH's ease of use is helpful. The...
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Nurse
Functionality and Upgrades
We can't manipulate everything in the system to meet our needs when we are doing something a little...
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Director
Relationship
The product was solid. We didn't have to go to MEDITECH very much to get support for COVID-19, but...
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Director
Interfacing and Integration
MEDITECH is probably not part of our organization's plans for the future. We have some merger...
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Director
Implementation and Training
MEDITECH offers good training classes, conferences, and webinars. We don't take advantage of these...
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Director
Functionality and Upgrades
There is a utilization review module, but it is not that functional. I hear that the Expanse...
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Director
Interfacing and Integration
MEDITECH’s system doesn’t integrate with the other systems that I use. The Expanse platform can integrate....
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Director
Functionality and Upgrades
The system was designed to be an accounting system, but MEDITECH pretends to have an EMR on top of...
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Director
Functionality and Upgrades
I don’t know how much we pay for the system. Maybe other people who use it think it is awesome...
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Director
Functionality and Upgrades
When we output the legal record, it is so confusing how it is compiled. It makes absolutely no...
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Director
Other Observations & Comments
When we purchased the product, it was very customizable, and we made changes to mimic our workflow...
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Director
Interfacing and Integration
MEDITECH sold us a fully integrated solution. The reality is that there are two different languages,...
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Director
Lessons Learned
The MEDITECH system struggles with interoperability. In the last year, it has gotten better. We are...
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Director
Functionality and Upgrades
MEDITECH is pretty good about the update process. Most of the time, updates are scheduled on a...
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Director
Functionality and Upgrades
Most of the time, MEDITECH is not very helpful about prioritizing what needs to be tested before an...
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Director
Service and Support
MEDITECH's support people try, but they just don't get it. We are a couple of years removed from...
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Director
Relationship
When I raise flags, the vendor executives pay attention.
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Director
Relationship
MEDITECH isn't terrible. They are a viable company. It is hard to recommend the company when we are...
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Analyst/Coordinator
Functionality and Upgrades
The vendor doesn't keep all of their promises. I am a little disappointed in the vendor's...
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Analyst/Coordinator
Functionality and Upgrades
MEDITECH's product has been our main EHR. Everything is pretty much downstream. I would like the...
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Analyst/Coordinator
Functionality and Upgrades
I have seen some people really struggle using the system, and I have seen other people that don't...
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Analyst/Coordinator
Functionality and Upgrades
MEDITECH really needs to make their reports more user friendly and not so stagnant. We can't do...
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Analyst/Coordinator
Service and Support
MEDITECH has really improved their ticketing responses in my opinion. I don't deal with tickets on a...
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CIO
Functionality and Upgrades
MEDITECH’s support during the COVID-19 crisis was probably one of the reasons that our board was...
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CIO
Sales and Contracting
MEDITECH has changed their model somewhat. They no longer charge for travel when they send folks out...
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CIO
Functionality and Upgrades
We have certainly done a great job making the tool work. But increasingly, MEDITECH comes to us and...
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CIO
Relationship
I emailed an executive because I was frustrated about their pricing practices where they announce...
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CIO
ROI / Cost (care and feeding)
The vendor doesn't avoid charging for every little thing. They seem to be nickel-and-diming us more...
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CIO
Implementation and Training
When we implemented the product, the vendor wasn't doing their own implementations. They used...
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CIO
Functionality and Upgrades
The vendor is in the middle of the road. The gaps in the system are with the maturity of the web...
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Manager
Service and Support
For COVID-19, MEDITECH has provided some best practices. They have made some tracking available. I...
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Manager
Functionality and Upgrades
We have struggled with the latest requirements, especially for meaningful use and incorporating...
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Manager
Service and Support
MEDITECH has excellent support for the EMR module. The platform is flexible, and that is both good...
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Manager
Functionality and Upgrades
I like that the EMR incorporates both the inpatient and outpatient settings as well as home health...
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Manager
Functionality and Upgrades
One thing that I do not like about the EMR is there is not an ability to stop anyone from printing....
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Director
Service and Support
MEDITECH's support through the COVID-19 crisis has been good. We have been able to easily update...
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Director
Other Observations & Comments
MEDITECH isn't really doing anything with the Client Service platform any longer. Everything is...
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Analyst/Coordinator
Service and Support
When we have issues or have to put in a ticket, MEDITECH is very responsive and helpful. MEDITECH is...
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Analyst/Coordinator
Functionality and Upgrades
MEDITECH has been pretty good about anything that we have needed with upgrades and implementations....
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Analyst/Coordinator
Implementation and Training
I don't know of many new products from MEDITECH. MEDITECH is helpful with their trainings, but it is...
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Analyst/Coordinator
Interfacing and Integration
It is a little bit difficult to integrate MEDITECH's system with new programs. The updates are a...
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VP/Other Executive
Functionality and Upgrades
Generally, MEDITECH's system has been a great product for our revenue cycle. Other EMRs are more...
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VP/Other Executive
ROI / Cost (care and feeding)
MEDITECH is pretty good about not charging us unless we need something custom, but we knew that...
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VP/Other Executive
Future Outlook
We haven't taken an upgrade in a long time intentionally. MEDITECH isn't the greatest at integration...
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VP/Other Executive
Service and Support
MEDITECH has always been pretty responsive with their support. MEDITECH is very straightforward....
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VP/Other Executive
Interfacing and Integration
MEDITECH's system is lacking some functionality on the clinical side. Another EMR has a lot of...
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Director
Future Outlook
The product is not part of our long-term plans, but I don’t think anything is going to happen in the...
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Director
Interfacing and Integration
The vendor is making strides toward our integration and interoperability goals, and the product is...
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Director
Technology
We have a very old version of the product, so it does what it was designed to do. But now we are in...
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Director
Service and Support
I think the vendor does the best they can with the old platform. The fact that they are supporting...
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Director
Lessons Learned
For what we initially bought the product for, the vendor does a good job of delivering. I would...
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Manager
Other Observations & Comments
I would recommend MEDITECH's system over some EMRs but not all. I hope that the Expanse platform...
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Manager
Functionality and Upgrades
We have had a lot of issues, but we have made the product work, and after many years, we are used to...
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Manager
Functionality and Upgrades
It has been a long time since we have gotten any ongoing training. The product pretty much stays the...
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Manager
Other Observations & Comments
The vendor tends not to oversell anything. When we ask for something, they usually say that they...
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Manager
Functionality and Upgrades
We had some issues with the system. We were typing information in some fields, and there were only...
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Manager
Other Observations & Comments
The vendor hasn't done anything related to COVID-19 that I am aware of. There is a banner at the top...
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Manager
Service and Support
MEDITECH gave us order sets and templates for physician documentation to support us through COVID-19....
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Manager
Future Outlook
We probably aren't going to change vendors and move away from MEDITECH. We are part of a health...
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Manager
Functionality and Upgrades
MEDITECH has improved a lot over the years. I don't have a lot of experience with other EMRs. When...
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Manager
Other Observations & Comments
MEDITECH tries to keep all of their promises, but sometimes it takes a long time for the promises to...
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Manager
Functionality and Upgrades
There are always issues. Our biggest problem is not having a good downtime viewer. We don't have a...
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Manager
Other Observations & Comments
We can customize the MEDITECH EMR, so we have certain things that we want to stress in the training...
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Manager
Functionality and Upgrades
MEDITECH is meeting all of our standards. We have a third-party vendor that helps us with some...
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Manager
ROI / Cost (care and feeding)
There are some things that we would like the system to be able to do, but it just can't do those...
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Manager
Functionality and Upgrades
Our biggest wins with MEDITECH are the ePrescribing piece for controlled substances and the PDMP....
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Manager
ROI / Cost (care and feeding)
Sometimes interfaces are kind of a big thing with MEDITECH. They want to charge for every little...
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Manager
Relationship
We have a close relationship with MEDITECH's executive team, so when we have any problems, we have...
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Manager
Interfacing and Integration
I like the integration between the different modules in MEDITECH's system. We don't have to farm out...
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Nurse
Functionality and Upgrades
MEDITECH’s support is great. MEDITECH has a good system for supporting each of the specific modules....
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Nurse
Functionality and Upgrades
We do get reports of the system being a little antiquated compared to others, but pretty much all...
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Nurse
Implementation and Training
I give the vendor a high rating for their ongoing training. They have great resources.
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Nurse
Other Observations & Comments
I predict our satisfaction will stay the same over the next year. We are supposed to go up with the...
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Analyst/Coordinator
Interfacing and Integration
People who are looking at MEDITECH need to look at the entire product. It isn't a best-of-breed...
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Analyst/Coordinator
Service and Support
MEDITECH has been exceptional at supporting us during COVID-19. A few weeks after the pandemic hit,...
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Analyst/Coordinator
Functionality and Upgrades
MEDITECH knew that once we got hooked on the virtual package, we would be likely to keep it. We will...
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Analyst/Coordinator
Interfacing and Integration
The product is an integrated enterprise system between the ambulatory and acute areas. We have one...
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Analyst/Coordinator
Functionality and Upgrades
There are some bugs in the software, and either MEDITECH will help us with those, or we will create...
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Director
Service and Support
MEDITECH is listening better now than they were before. I think that they were forced to start...
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Manager
Other Observations & Comments
We are in the process of going to the Expanse environment, and we are trying to make a lot of...
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Manager
Technology
The system's ease of use is good, and MEDITECH delivers new technology to meet our needs. They are...
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Manager
Service and Support
MEDITECH could improve their turnaround time. Sometimes we have tasks that just sit there for a long...
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Manager
Service and Support
With COVID-19, MEDITECH was great. They were on top of things and quickly tried to get what we...
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Manager
Relationship
MEDITECH's support is actually pretty good. We have an account manager that comes on-site fairly...
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Director
Lessons Learned
I personally hate the MEDITECH product. It is not very user friendly. If I had the choice, I would...
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Director
Functionality and Upgrades
MEDITECH says that their product is going to be great, and then when we try to use it, it really is...
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Director
Service and Support
The support people at MEDITECH are very responsive. Even if we need help in the middle of the night,...
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Director
Service and Support
MEDITECH tries to drive outcomes for us, and they put things out. MEDITECH gave us a new COVID-19...
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Analyst/Coordinator
ROI / Cost (care and feeding)
From an analyst perspective, MEDITECH has a lot of capabilities in terms of customization. The...
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Analyst/Coordinator
Functionality and Upgrades
The product is intuitive. MEDITECH calls the upgrades priority packs. We get those pretty regularly,...
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Analyst/Coordinator
Service and Support
The vendor has a pretty robust ticket system. We have a dedicated specialist too, and that person is...
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Analyst/Coordinator
Service and Support
The service sometimes depends on the specialist we have because there are good ones and bad ones....
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Analyst/Coordinator
Service and Support
I have to commend MEDITECH for not sunsetting a lot of their products, but I think they have spread...
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Analyst/Coordinator
Service and Support
MEDITECH is very good about notifying us of priority events. If the vendor finds something in the...
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Analyst/Coordinator
Relationship
We have had executive interactions with the vendor at events. I know the executives have been...
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Nurse
Functionality and Upgrades
For right now, MEDITECH's solution is alright. It is not my favorite EMR that I have used. We might...
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Nurse
Lessons Learned
I am not sure how the initial training for the product went, but we have been trying to keep up with...
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Manager
Interfacing and Integration
It is hard to get interfaces to work with MEDITECH's system. That is where our issues arise because...
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Manager
Functionality and Upgrades
MEDITECH is constantly upgrading and sending out DTS sets for updates. When I request a DTS or an...
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Manager
Functionality and Upgrades
The product is a little cumbersome. The interventions are hard to use in the current pharmacy...
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Director
Interfacing and Integration
MEDITECH is generally pretty cumbersome to deal with. We are trying to get different peripheral...
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Director
Service and Support
I don’t know what MEDITECH’s promises are; I just know that we use their system daily, and it...
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Director
Technology
When we have downtime, MEDITECH takes the whole system down. We go on manual documentation for 24–48...
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Director
Implementation and Training
MEDITECH should give more support to the IT teams on the ground here. They need to give more...
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Director
Technology
We are pleased with the technology in the product. Granted, there are always things we would like to...
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Director
Functionality and Upgrades
The clinicians don’t like the process of changing the dosage on a medication. They can’t just change...
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Director
Service and Support
We have had some really good specialists who have done a really good job. But it seems like we...
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Director
Service and Support
MEDITECH has supported us well during the COVID-19 crisis. We pushed out the virtual visits with...
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Nurse
Functionality and Upgrades
We have had MEDITECH's system in our hospital for as long as I can remember. We have had v.6 for a...
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Nurse
Interfacing and Integration
I have a personal problem with MEDITECH's v.6 system because it doesn't work great in my specialty...
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CIO
Service and Support
We have been disappointed with MEDITECH during the COVID-19 crisis. The vendor said they had changes...
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CIO
Relationship
I am just really burnt out on MEDITECH’s culture and the way they do business. I always found the...
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CIO
Functionality and Upgrades
We have a lot of experience with the vendor, and we find the tool incredibly useful for new customers....
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CIO
Service and Support
The vendor support has been pretty good. I am not happy with the product, but the support is as good...
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CIO
Relationship
I wouldn’t purchase from MEDITECH again. I am avoiding buying things from the vendor. I would maybe...
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VP/Other Executive
Relationship
I have been a strong supporter of MEDITECH. We have a good relationship with them, and MEDITECH is a...
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VP/Other Executive
Service and Support
There are fewer enhancements happening on our version of the system, but MEDITECH isn't hindering...
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Manager
Functionality and Upgrades
The solution doesn't get good reviews from users. I don't mind the system, but anybody who has used...
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CMIO
Other Observations & Comments
In the last few years, MEDITECH has been willing to change, remake themselves, address some of their...
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CMIO
Future Outlook
For acute care, the system is great. I still think it is better than other solutions for acute care....
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CMIO
Relationship
MEDITECH keeps their promises without a doubt. That should be to their credit. We got a fantastic...
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CMIO
ROI / Cost (care and feeding)
MEDITECH avoids charging for every little thing. We worked with another company that doesn't do...
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CMIO
Functionality and Upgrades
MEDITECH did a very nice job with their implementation services. We are going with their new system,...
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CIO
Relationship
When it comes to the COVID-19 crisis, MEDITECH has helped us with the best practices on certain...
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CIO
Service and Support
The vendor offered their module for virtual visits for the COVID-19 crisis. They offered the module...
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CIO
Functionality and Upgrades
When the new version of the system was coming out, we were told that anything done in the new...
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Manager
Service and Support
MEDITECH has a wonderful tool, and there are a lot of opportunities with MEDITECH that we have not...
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CIO
Functionality and Upgrades
The system has been a very serviceable EMR that has met our needs. We have grown, and MEDITECH has...
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CIO
Technology
Some of the processes in the web ambulatory product have increased substantially. MEDITECH has...
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CIO
Functionality and Upgrades
Younger physicians are pretty content with the system in the clinic. We had a physician join us from...
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