C/S Enterprise Medical Record v.5 and v.6
Filtered view: All
Subject Expert
Coray Tate
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
MEDITECH's system is very cumbersome, and it has been for a while now. Our IT people do a good job...
Login or Create an Account to see details.
Relationship
MEDITECH should be more hands-on with their involvement. We have to make our own changes to the...
Login or Create an Account to see details.
Implementation and Training
Our implementation of the system was very long and drawn out. Every time we do an upgrade with...
Login or Create an Account to see details.
Interfacing and Integration
Apparently, we have to buy middleware to interface any type of equipment with MEDITECH's software....
Login or Create an Account to see details.
Service and Support
MEDITECH is pretty timely with my tickets. If there is an issue, they research it, and if they can’t...
Login or Create an Account to see details.
Functionality and Upgrades
I would have some reservations about buying MEDITECH's system again, but I haven’t really worked...
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH has done some things with the lab portion of the system that have made things very...
Login or Create an Account to see details.
Other Observations & Comments
MEDITECH does okay with upgrades. Sometimes they will implement something that works, but it will...
Login or Create an Account to see details.
Implementation and Training
MEDITECH’s training is pretty good. Before COVID-19, MEDITECH used to have several meetings a year...
Login or Create an Account to see details.
Other Observations & Comments
With our current system, if we want interoperability, we have to buy interfaces. So the product...
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH is trying to deliver new technology. For the most part, the product works, but if someone...
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH tries to keep their promises, but they don’t keep all of them. The vendor does not deliver...
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH has changed some names for things over time. The names we use for tests have been modified...
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH doesn’t have a category for molecular testing yet with their proprietary naming system....
Login or Create an Account to see details.
Functionality and Upgrades
We would like MEDITECH to implement things related to regulatory requirements and necessary changes...
Login or Create an Account to see details.
Service and Support
MEDITECH's response is good when we get them on the phone. When the vendor needs to repair...
Login or Create an Account to see details.
Technology
The system's report-writing features give us a lot of flexibility. We can write our own SQL reports...
Login or Create an Account to see details.
Service and Support
The main thing that I don’t like about MEDITECH's support team is that to get issues resolved, we...
Login or Create an Account to see details.
Relationship
MEDITECH does try to be proactive, and they send us issues and other information to keep up with.
Login or Create an Account to see details.
Implementation and Training
MEDITECH usually doesn’t do any training. They just send us the training manuals. We have to go...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
All of the upgrades are free of cost, and the product's pricing is really good compared to the...
Login or Create an Account to see details.
Lessons Learned
MEDITECH came up with a new product called Expanse, and that product was better than MEDITECH's...
Login or Create an Account to see details.
Lessons Learned
An organization needs to have more staff members than they initially anticipate to implement the...
Login or Create an Account to see details.
Other Observations & Comments
I had many discussions with the executives at MEDITECH. I told the executives that they should at...
Login or Create an Account to see details.
Functionality and Upgrades
A recent upgrade brought a lot of issues. Every time our facilities go through an upgrade, we...
Login or Create an Account to see details.
Service and Support
MEDITECH seems to have a huge turnover in their support teams, and that is really frustrating. We...
Login or Create an Account to see details.
Relationship
There are things that we have requested that MEDITECH could put in development, but they are not...
Login or Create an Account to see details.
Service and Support
We have regular calls with our lead person, and those calls are good. When we get into the...
Login or Create an Account to see details.
Implementation and Training
MEDITECH will put out announcements, and there are plenty of documents that show how the customer...
Login or Create an Account to see details.
Interfacing and Integration
It is easy to get things out of the MEDITECH system, but it is hard to get things back into the...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
If our physicians could work in the MEDITECH system every day, they would be much happier than...
Login or Create an Account to see details.
Future Outlook
If I had the money, I would not buy the product again because MEDITECH promised that certain things...
Login or Create an Account to see details.
Functionality and Upgrades
I don’t use the product as our main users do. But for what I use it for, finding and printing...
Login or Create an Account to see details.
Relationship
MEDITECH goes above and beyond to work for us more than any other ambulatory vendor out there....
Login or Create an Account to see details.
Functionality and Upgrades
We have a group of end users who have grown up with access to technology, so the version of the...
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH’s attention to regulatory requirements is lacking. Oftentimes, we find that things for...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The most positive and perhaps the only real thing I can say about C/S Enterprise Medical Record is...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
When I came to this organization, there was not a provider or a frontline staff member that was...
Login or Create an Account to see details.
Service and Support
We have requested that we have MEDITECH personnel on-site to help troubleshoot. We feel like when we...
Login or Create an Account to see details.
Relationship
I have not seen the innovation at all. But that doesn’t mean that it hasn't been offered from an IT...
Login or Create an Account to see details.
Interfacing and Integration
MEDITECH needs to be advancing their integration with other modalities. One thing I found with...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
MEDITECH's solution seems like a cost-effective and solid product. We are pretty happy with it. In...
Login or Create an Account to see details.
Relationship
We primarily use MEDITECH's website for support tickets, and the vendor's people are pretty...
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH keeps up with technology and regulations. They are also involved when we do updates. The...
Login or Create an Account to see details.
Implementation and Training
I would rate MEDITECH highly in regard to training because of the vendor's online education, video...
Login or Create an Account to see details.
Functionality and Upgrades
One of the things that I feel MEDITECH has a lot of opportunities to improve on is their customer...
Login or Create an Account to see details.
Relationship
We had a high-level executive from the vendor come on-site to meet with one of our leaders because...
Login or Create an Account to see details.
Relationship
I feel that the support is pretty good. Anytime we have had issues with the product, MEDITECH has...
Login or Create an Account to see details.
Functionality and Upgrades
We are extremely happy with MEDITECH. Their product is amazing.
Login or Create an Account to see details.
Functionality and Upgrades
I am not a fan of MEDITECH's system. I can't get an Excel report out of it. The report that I can...
Login or Create an Account to see details.
Other Observations & Comments
We are kind of stuck with MEDITECH's solution.
Login or Create an Account to see details.
Service and Support
We will sometimes reach out to MEDITECH with questions, but they won't get back to us for a month....
Login or Create an Account to see details.
Functionality and Upgrades
I have been involved with MEDITECH for many years, and they are doing a good job. I have been very...
Login or Create an Account to see details.
Functionality and Upgrades
The biggest improvement MEDITECH can make is in terms of communication coordination between their...
Login or Create an Account to see details.
Future Outlook
C/S Enterprise Medical Record is working well. The functionality is getting better and better. We...
Login or Create an Account to see details.
Service and Support
MEDITECH’s customer service through their online ticket system does really well for the most part....
Login or Create an Account to see details.
Service and Support
There are a lot of things that I think MEDITECH should improve. There are also a lot of things that...
Login or Create an Account to see details.
Service and Support
We have to wait a long time to hear from the support people at MEDITECH.
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH’s system is great to have, and I know how to do reports out of the system. I do a lot of...
Login or Create an Account to see details.
Functionality and Upgrades
The client/server is not being enhanced anymore, and it has worked very well for us. I am sure there...
Login or Create an Account to see details.
Other Observations & Comments
We wouldn't buy the product again because MEDITECH has a newer product out now.
Login or Create an Account to see details.
Service and Support
We have many tasks open with the vendor. Some of those tasks have been sitting out for a while...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have to pay a lot of money to get interfaces for the product, even if the vendor has already...
Login or Create an Account to see details.
Implementation and Training
We recently did an upgrade, and the vendor supported that upgrade well for the most part. We still...
Login or Create an Account to see details.
Service and Support
The vendor can integrate the system, but right now, some of the system's functionalities aren't...
Login or Create an Account to see details.
Service and Support
We had an issue with our system, and we went back and forth with the vendor to try to figure it out....
Login or Create an Account to see details.
Relationship
If the vendor is going to support the product, then they need to actually support it. MEDITECH has...
Login or Create an Account to see details.
Service and Support
If something needs to be fixed or we find a problem or something, the vendor will go in and fix it....
Login or Create an Account to see details.
Interfacing and Integration
We have a feed from MEDITECH's system to another solution we use. From the payroll system, we send...
Login or Create an Account to see details.
Relationship
MEDITECH's system has been great. We have had issues, but we would have had issues no matter what...
Login or Create an Account to see details.
Relationship
We have been partners with MEDITECH for a very long time. They are a great vendor to work with....
Login or Create an Account to see details.
Other Observations & Comments
We are talking about moving to Expanse. We are working on what we could do better here now and...
Login or Create an Account to see details.
Functionality and Upgrades
In the last couple of years, most of the updates we have taken have been based on requirements and...
Login or Create an Account to see details.
Service and Support
A lot of the people from the vendor who support the modules, such as the lab, order entry, or...
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH's EMR system works like it is supposed to, but people don't always use the system...
Login or Create an Account to see details.
Service and Support
If we need an answer to something or need something fixed, we have to open a task with MEDITECH. It...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We pay for MEDITECH's software, but if we need anything extra, the vendor always charges extra.
Login or Create an Account to see details.
Service and Support
Having the right support contact makes a huge difference in the type of care that we get from...
Login or Create an Account to see details.
Implementation and Training
MEDITECH excels at defining a best practice and then providing the road map to implement the best...
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH has addressed things that we want in the Expanse platform. With the version we are on, we...
Login or Create an Account to see details.
Implementation and Training
MEDITECH supplied fantastic education. They had people come on-site for education for each of the...
Login or Create an Account to see details.
Service and Support
MEDITECH’s online customer service site has a bit of a learning curve. It took us a while to really...
Login or Create an Account to see details.
Service and Support
If I ever have something that is urgent, there is a phone line that I can call. That support team is...
Login or Create an Account to see details.
Functionality and Upgrades
I don’t hear the same feedback from users across the board, but when we are onboarding new hires, we...
Login or Create an Account to see details.
Functionality and Upgrades
There is no perfect EHR. There are certainly things in MEDITECH's system that I do not like. There...
Login or Create an Account to see details.
Functionality and Upgrades
There are things that I wish the product could offer. For those of us in the field that use it from...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have to pay for every little interface. The system is very expensive.
Login or Create an Account to see details.
Interfacing and Integration
Our biggest issue with the MEDITECH EMR is that we have so many different programs that don't talk...
Login or Create an Account to see details.
Implementation and Training
We look at the quality and effectiveness of the implementation services, and MEDITECH does pretty...
Login or Create an Account to see details.
Service and Support
In the past, the vendor's salespeople promised us that if we moved to another version of the...
Login or Create an Account to see details.
Implementation and Training
For any newer prospective customer, the upgrade cycle is not clearly defined. We have to be very...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor could improve the product's ease of use, especially for administrator or analyst-type...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The product functionally does what it needs to, but as we get more integrations with other vendors...
Login or Create an Account to see details.
Future Outlook
At this point, we don’t have any plans to leave the system. We know Expanse is out there, but that...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
MEDITECH has recently begun charging for more items than they did in the past. Everything related to...
Login or Create an Account to see details.
Implementation and Training
MEDITECH has a lot of training information on their website, but the training information is not...
Login or Create an Account to see details.
Functionality and Upgrades
There could be improvements within the system. Recently, I struggled to get a provider to understand...
Login or Create an Account to see details.
Service and Support
MEDITECH has trained their more experienced analysts on their Expanse product and has moved them...
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH's product has been good for us in terms of usability. We looked at another MEDITECH...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We have a yearly charge for MEDITECH's product, but when we need to add on another module, we have...
Login or Create an Account to see details.
Service and Support
We have had a long-term relationship with MEDITECH, and we are usually able to work things out....
Login or Create an Account to see details.
Service and Support
Sometimes, we must talk with MEDITECH about certain things because tasks sit there for a bit, and...
Login or Create an Account to see details.
Functionality and Upgrades
The MEDITECH system is the product I am the most familiar with, and I am not sure what to compare it...
Login or Create an Account to see details.
Service and Support
I don't have full ownership of the interfaces. There are a lot of things I have to talk to the...
Login or Create an Account to see details.
Functionality and Upgrades
With the past few upgrades we have had, there has always been an issue that nobody saw coming. We do...
Login or Create an Account to see details.
Functionality and Upgrades
I don’t have interoperability with the system because the portal is patient specific, so I can’t do...
Login or Create an Account to see details.
Functionality and Upgrades
We are at a point now where we are not going to get a lot of upgrades in terms of functionality....
Login or Create an Account to see details.
Other Observations & Comments
MEDITECH keeps their promises, but they don’t make very many.
Login or Create an Account to see details.
Lessons Learned
The product is good for its price. However, there are some things that MEDITECH could do better. One...
Login or Create an Account to see details.
Relationship
We have had some great representatives from MEDITECH who were very responsive, but we have also had...
Login or Create an Account to see details.
Implementation and Training
I would rate some parts of our implementation higher than other parts. MEDITECH had some turnover...
Login or Create an Account to see details.
Service and Support
We don't really have a lot of support from MEDITECH at all. I have been battling some issues with...
Login or Create an Account to see details.
Service and Support
I have literally no contact with anyone from MEDITECH, but I do have to give them the benefit of the...
Login or Create an Account to see details.
Functionality and Upgrades
Our nurses absolutely hate MEDITECH's system, and so do the providers. One thing that is frustrating...
Login or Create an Account to see details.
Interfacing and Integration
Modules do not speak to each other in C/S Enterprise Medical Record. For example, the module that...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
MEDITECH sells software at prices that small places can afford, and the software is functional.
Login or Create an Account to see details.
Functionality and Upgrades
MEDITECH has to comply with other software and with state requirements, and MEDITECH is good about that....
Login or Create an Account to see details.
Functionality and Upgrades
At this point, the system has been around for so long that our end users are familiar with it.
Login or Create an Account to see details.
Functionality and Upgrades
My organization got MEDITECH's system years ago, and my organization had no idea what they bought or...
Login or Create an Account to see details.
Service and Support
When we communicate with MEDITECH about service issues, they respond. Some of the support people...
Login or Create an Account to see details.
Functionality and Upgrades
From a computer IT standpoint, MEDITECH's system is a lot more difficult than other products. It is...
Login or Create an Account to see details.
Technology
We work in the product’s care management module, and we still had to build our own version for case...
Login or Create an Account to see details.
Implementation and Training
The implementations are so time consuming, and I don't see any real training from MEDITECH. We have...
Login or Create an Account to see details.
Service and Support
I don't know whether I have ever seen any proactive service from MEDITECH. Getting somebody who can...
Login or Create an Account to see details.
Interfacing and Integration
The biggest barrier with the product is that the modules don't integrate. We have to go in and out...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
MEDITECH promotes nurses to use interventions rather than documenting notes, and that has impacted...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The system’s problem lists are major issues. We have patients with many diagnoses, and physicians...
Login or Create an Account to see details.
Relationship
I know exactly who the vendor executives from MEDITECH are, and I can go to them. I have heard from...
Login or Create an Account to see details.
Functionality and Upgrades
Things with MEDITECH have been just fine. We have been with them for a long time, and we have...
Login or Create an Account to see details.
Implementation and Training
The upgrades and updates are very well planned out. MEDITECH is ahead of the game. We have plenty of...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
MEDITECH has been very transparent about pricing. They are always trying to upsell us, but that is...
Login or Create an Account to see details.
Relationship
MEDITECH has been a good partner to us over the years. Our vendor relationships are always...
Login or Create an Account to see details.
Functionality and Upgrades
The product works the way that it was designed to work. Its scope is limited, but the vendor doesn't...
Login or Create an Account to see details.
Functionality and Upgrades
Overall, the solution's integration abilities are very good. However, there have been a couple of...
Login or Create an Account to see details.
Service and Support
I have never had issues with MEDITECH's support people getting back to us. They are good about...
Login or Create an Account to see details.
Lessons Learned
It would be hard for us to recommend MEDITECH to others because we are too big for MEDITECH. Early...
Login or Create an Account to see details.
Featured Reports
Preferences