C/S Enterprise Medical Record v.5 and v.6 Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Product, Value
C/S Enterprise Medical Record hasn't had the same degree of malware, cyberattacks, and failures that...
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Value
MEDITECH doesn't make many promises, but when they do, they keep them. We have our own resources...
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Product
We would like MEDITECH to improve the system's user interface, availability, and ease of use. We...
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Product
Asking whether we would buy C/S Enterprise Medical Record again is like asking whether we would buy...
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Loyalty
MEDITECH is decreasing service on older versions of the solution to force customers to upgrade to...
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Operations
The solution is not very user friendly. It is very difficult, especially for providers. We don't...
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Product
One big, frustrating thing about the solution is that billing is not easy. It would be nice if...
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Product
We have had the solution for a long time, so I'm used to it. The system, or at least the version we...
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Loyalty, Product
MEDITECH has spent a lot of time rebuilding pieces of the EHR system, but they haven't done the...
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Loyalty, Product
We are still looking for some of the rules that change on a regular basis throughout the year to...
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Operations, Product
MEDITECH provides development tracking systems for upgrades, and we have to go through the process...
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Operations, Product
A recent MEDITECH upgrade went pretty well. It was a bigger upgrade than normal because we were...
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Relationship, Product
We have a pretty good relationship with MEDITECH. And C/S Enterprise Medical Record has not been...
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Loyalty, Operations
We are looking at EMRs right now. We are ready to make things better in the EMR environment....
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Product
The platform is old, outdated, and not flashy. However, MEDITECH isn't supporting it much anymore;...
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Relationship
Locally, our teams have to do a lot of work, but MEDITECH provides the appropriate third party....
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Relationship, Operations
With MEDITECH, we don't know about anything that is coming unless we read it in the vendor's...
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Relationship, Product
MEDITECH has done well with promoting interoperability and making sure we are meeting federal and...
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Value
We pay a lot for MEDITECH's system. Users buy the product, and whenever they need a solution for a...
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Relationship
MEDITECH's support has started using a system for all of their tickets called Circle. I am not...
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Relationship, Value
If we have to escalate something to MEDITECH's support people, those people will usually follow...
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Product
Something that works for us is that within MEDITECH, we have an eChart. That is a legal record, and...
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Product
The recent upgrade we did was probably one of the smoothest ones we have had in a while. From an EHR...
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Relationship
MEDITECH could have better support. If we have an issue, we put in a ticket, but we might wait days...
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Loyalty, Product
If we were to do an upgrade or a conversion, we would probably go straight to the Expanse suite...
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Product
We are a few big versions behind, and MEDITECH has taken the liberty to go through and put more...
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Value
We pay a flat fee for support and maintenance, so we don't get nickel-and-dimed. We pay a lump sum...
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Relationship
Concerning problems with MEDITECH, we have people that we work with there. Anytime I have called any...
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Product
The product is easy to use, especially since I have been exposed more and more to another solution....
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Relationship, Product
MEDITECH does a lot of updating to keep us as current as possible. We don't have a lot of problems...
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Culture, Loyalty
We have a wish list of things with MEDITECH, and some of our wishes are to move the product up to...
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Loyalty, Relationship
MEDITECH has made it clear to us that they are moving away from supporting this solution with the...
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Loyalty, Product
Other platforms are way better than C/S Enterprise Medical Record, such as the Expanse platform, in...
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Product
C/S Enterprise Medical Record doesn’t integrate well with products we have from external vendors;...
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Relationship
MEDITECH could have quicker response times for support, mainly via the web. The initial response is...
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Relationship, Product
C/S Enterprise Medical Record is a good, stable platform, and the support works pretty well compared...
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