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C/S Enterprise Medical Record v.5 and v.6 Comments
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User Commentary

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Analyst/Coordinator

MEDITECH's system keeps plugging away, and it is meeting our needs. We are excited to move to...

Aug 2021
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(0)
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Analyst/Coordinator

Overall, MEDITECH is meeting our needs, and working with them has really been a good experience....

Aug 2021
||
(0)
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Director

Overall, this system is a good product, and the interaction between the different modules is good....

Jul 2021
||
(0)
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Director

MEDITECH's support is good. The vendor has staff members who they have retained and maintained for...

Jul 2021
||
(0)
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Director

It is very easy to customize the system and deploy new changes in it. We have been able to easily...

Jul 2021
||
(0)
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Director

The system is easy to use. Users just look up their patients, place an order, and put in their...

Jul 2021
||
(0)
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Director

The vendor and the healthcare field in general aren't innovative enough. I can have a conversation...

Jul 2021
||
(0)
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Manager

The only reason that I won't rate MEDITECH's system higher on ease of use is that some of the ease...

Jul 2021
||
(0)
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Manager

MEDITECH's big focus is the Expanse platform, so right now, their other software solutions are only...

Jul 2021
||
(0)
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Manager

A reason that I like MEDITECH is their customer service. MEDITECH has a task system for support, and...

Jul 2021
||
(0)
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Manager

MEDITECH does a good job of trying to stop on top of hot topics that customers need to know. When...

Jul 2021
||
(0)
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Manager

We have an integrated EMR, and we try to get as much from MEDITECH as we can so that we don't have...

Jul 2021
||
(0)
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Director

I would say that MEDITECH doesn’t keep all of their promises because I have issues with their...

Jul 2021
||
(0)
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Director

I don't have an issue with the cost of the MEDITECH product at all. We get charged for new...

Jul 2021
||
(0)
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 or  to see details.

Director

In my current version, there are a lot of things that I need that MEDITECH has always said will be...

Jul 2021
||
(0)
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Director

With the older version of the product, we sometimes can't use our standard code, but we can create...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had this system for a long time. We realize it is old technology and that we need to move...

Jun 2021
||
(0)
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CMIO

MEDITECH is certainly trying to keep this system going and active. But their headspace, development,...

Jun 2021
||
(0)
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CMIO

I don’t necessarily see that MEDITECH is nickel-and-diming us if we have a particular question or...

Jun 2021
||
(0)
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CMIO

Interoperability is a pretty big disappointment for us. The way that our CCDs and outside...

Jun 2021
||
(0)
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CMIO

MEDITECH's system lacks fetal monitoring. We have a lot of things that the system does not do that...

Jun 2021
||
(0)
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CMIO

I am trying to give MEDITECH the benefit of the doubt. I am going to give them a pretty low ranking...

Jun 2021
||
(0)
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CMIO

For MEDITECH, it is just hard for the company to say that they are going to sunset their system in...

Jun 2021
||
(0)
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CMIO

MEDITECH’s phone support is good. Their website is terrible though, and they agree. They have been...

Jun 2021
||
(0)
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CMIO

The executive involvement is great. We have a relationship with them, and they know us. I can reach...

Jun 2021
||
(0)
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CMIO

The system does not really function well with outpatient things, same-day surgery, or quick...

Jun 2021
||
(0)
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CMIO

I have providers who are frustrated with older technology. On the other hand, now some providers...

Jun 2021
||
(0)
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CIO

MEDITECH is not proactive at all. In terms of executive involvement, they talk a lot, but they don’t...

May 2021
||
(0)
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CIO

We are not paying that much for MEDITECH's system, and we get what we pay for at a certain point.

May 2021
||
(0)
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CIO

I want to be measured according to my foundation and get reports to see how close I am to using the...

May 2021
||
(0)
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CIO

When it comes to the GUI, all the vendors we are looking at are pretty close. The services that are...

May 2021
||
(0)
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CIO

MEDITECH has kept their promises. They are a fair vendor, and they try to be honest.

May 2021
||
(0)
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CIO

The fact that MEDITECH doesn’t have a prescriptive model is an issue because when I have requested...

May 2021
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(0)
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Director

I understand that there are messaging platforms out there that exist outside of the EMR, but the...

Apr 2021
||
(0)
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Director

I really like how the Expanse platform is web based, and we experienced part of that in the v.6...

Apr 2021
||
(0)
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Director

The system is relatively easy to use, it is highly customizable, and it can be made to work for any...

Apr 2021
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(0)
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Director

I would like to see some specific improvements. Medication reconciliation has always been a pain...

Apr 2021
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(0)
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Director

The general reporting could be improved, especially the canned reports. Obviously, with just about...

Apr 2021
||
(0)
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Director

I do not have any experience with other EMRs, but I have seen some of another vendor’s documentation...

Apr 2021
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(0)
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Director

MEDITECH's system serves its purpose as an EMR. It is just that sometimes the information is...

Apr 2021
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(0)
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Director

There are always things MEDITECH can improve. There are things I wish the system could do....

Feb 2021
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(0)
 Thank you  Helpful

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Director

We probably get more bang for our buck because we are a smaller facility. I know other EMR vendors'...

Feb 2021
||
(0)
 Thank you  Helpful

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Director

There are things we should have been taught in training about how to correct an error and how...

Feb 2021
||
(0)
 Thank you  Helpful

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Director

MEDITECH stays up on top of things, like promoting interoperability and building reports. I don't...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The information display could be easier to understand. That is what I would like MEDITECH to improve....

Feb 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

I like the easy communication and responsiveness that I get from the vendor.

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

MEDITECH has been extremely proactive with all of the COVID-19 things. MEDITECH has resources and...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I would tell others that MEDITECH's system can be as complicated or as simple as users want it to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don't know whether there is a perfect EMR or company, but comparatively speaking, MEDITECH and...

Feb 2021
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(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like the vendor to focus on the ease of use and functionality of the system. The vendor also...

Jan 2021
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(0)
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 or  to see details.

Manager

If the decision were up to me, I would move to the latest version of the product. We have received...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The MEDITECH system's reports are not nearly as comprehensive as our previous vendor's system was....

Jan 2021
||
(0)
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Director

We went to the MEDITECH system because our organization wanted us to standardize the system....

Jan 2021
||
(0)
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 or  to see details.

Director

MEDITECH's implementation and training were virtual because of COVID-19. We didn't get a whole lot...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor does help with interoperability, but with integration, we are kind of stuck at the...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor is not the best at communicating. The vendor is good about saying there are seminars out...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor has upgraded small things in the system here and there. We have talked to other hospitals...

Jan 2021
||
(0)
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Analyst/Coordinator

I would not buy the same particular version of the system again. When the vendor came in, they did a...

Jan 2021
||
(0)
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Analyst/Coordinator

When we got the product, we lost a lot of integration. There is a lot of intuitiveness that is...

Jan 2021
||
(0)
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Analyst/Coordinator

The functionality and ease of use are great. The system is easy to use and connect with other...

Jan 2021
||
(0)
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Analyst/Coordinator

We use the system as a data warehouse as well, and the interfaces work very well for that.

Jan 2021
||
(0)
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CIO

In terms of effort, MEDITECH does all of the work. Our effort is really just saying that we want to...

Jan 2021
||
(0)
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CIO

We are on the C/S platform, and we know that that is a dead-end street at the end of the day. My...

Jan 2021
||
(0)
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 or  to see details.

CEO/President

MEDITECH has a good product that works. We have felt confident and comfortable with it, and people...

Jan 2021
||
(0)
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 or  to see details.

CEO/President

MEDITECH's services are good. If we have an issue or something, we can get a good response from...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The ease of use of the product is actually pretty good once people are oriented and trained. I don’t...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Should there ever be any issues with MEDITECH's system, those get handed off to our information...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MEDITECH's system is easy to use. It is easy to view the charts and lab results, and when we are...

Jan 2021
||
(0)
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 or  to see details.

Director

MEDITECH's ongoing support is pretty good. The system is also very integrated. That is one thing...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

The system's modules are all easy to use, but we are moving off of this platform to another MEDITECH...

Jan 2021
||
(0)
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Director

I would rate the vendor's ongoing training low. Customers have to go out and get their own training....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had a handful of issues that we are trying to get fixed with our current workflows, but for...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The support people from MEDITECH are really quick to respond. We usually don't get support from...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The most important attributes for the vendor to focus on would be ease of use, basic product...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's implementation support and readiness were fantastic, but moving the whole hospital...

Dec 2020
||
(0)
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 or  to see details.

Manager

We have certainly had a journey on the system, but overall, things are good. It would be great to...

Dec 2020
||
(0)
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 or  to see details.

Nurse

We have about 85% of the modules and functionalities that MEDITECH offers right now with our current...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We can always get ahold of someone on the vendor's support team or talk to a specialist. The...

Dec 2020
||
(0)
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 or  to see details.

Nurse

We don’t interact with a lot of the vendor executives, but we do have a CIO who has had to get on...

Dec 2020
||
(0)
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 or  to see details.

Nurse

We get a good value for the product. We realize that no system is perfect, but a lot of systems cost...

Dec 2020
||
(0)
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 or  to see details.

Nurse

I see my satisfaction increasing a year from now. We make the system a little better every year, and...

Dec 2020
||
(0)
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 or  to see details.

Nurse

I would probably buy the product again. I am not the one in charge of purchasing at our facility,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor does not keep their promises. We were promised a little more integration between the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor does avoid charging for every little thing unless something is new or a custom build. We...

Dec 2020
||
(0)
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Nurse

There have been some program fixes and a little more careful analysis and readiness from the vendor....

Dec 2020
||
(0)
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Nurse

The vendor offers webinars and in-person things, though not as much is in person now with COVID-19....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have so many needs, so meeting all of our needs is a big job. Some of the needs that are not...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

MEDITECH could have improved their speed during the COVID-19 crisis. We had a lot of things...

Dec 2020
||
(0)
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Nurse

I would advise the vendor to involve staff members who are using the system and get more feedback...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is currently part of our long-term plans. I am not sure when we will go to the Expanse...

Dec 2020
||
(0)
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 or  to see details.

Manager

We have a really good relationship with MEDITECH, and we have to do an upgrade at some point....

Dec 2020
||
(0)
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Manager

We always say that we are always going to have things we don't like no matter what EMR we have....

Dec 2020
||
(0)
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Manager

A lot of MEDITECH's things right now are geared toward their Expanse product line. I like the round...

Dec 2020
||
(0)
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 or  to see details.

Director

I don't know whether we had much to change in our EMR as a result of COVID-19. Our MEDITECH EMR has...

Dec 2020
||
(0)
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Manager

I would recommend this product but with a caveat. Our biggest beef with the vendor is around the...

Nov 2020
||
(0)
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Manager

The vendor keeps all of their promises, but they don't move quite as fast as we would like them to....

Nov 2020
||
(0)
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 or  to see details.

Manager

We do all the training on the system ourselves. The vendor doesn't really train that much.

Nov 2020
||
(0)
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 or  to see details.

Manager

The vendor's support is hit or miss. If we get a decent person who is over the module, we can have...

Nov 2020
||
(0)
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Manager

The vendor has been pushing for us. They want to get everyone to the web platform, and they are...

Nov 2020
||
(0)
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Manager

The product could be better at driving tangible outcomes on the physician side. The product just...

Nov 2020
||
(0)
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 or  to see details.

CMO

Because of the version we are on, we didn't necessarily have everything ready and available to roll...

Nov 2020
||
(0)
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CMO

We struggle with questions or concerns regarding upgrades; we feel that our concerns go into a void....

Nov 2020
||
(0)
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CMO

The training is very much a train-the-trainer model, so I don’t necessarily feel like MEDITECH has...

Nov 2020
||
(0)
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CMO

I think the system is pretty easy to use. I work with medical students, and their experiences vary....

Nov 2020
||
(0)
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CMO

MEDITECH has done a good job. They have not been quite as agile, but they are pushing out some...

Nov 2020
||
(0)
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CIO

MEDITECH is giving us their virtual care platform to use during the COVID-19 crisis at no cost.

Nov 2020
||
(0)
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CIO

New MEDITECH customers get a lot of things prebuilt. Those of us that have been with them for a long...

Nov 2020
||
(0)
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CIO

We need to purchase another module to get more of what we are looking for. There is an application...

Nov 2020
||
(0)
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CIO

A lot of MEDITECH’s support people are new. Their more experienced people get promoted or move on to...

Nov 2020
||
(0)
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CIO

The executives are visible, and I have seen them at different events. If I need to, I can escalate...

Nov 2020
||
(0)
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CIO

MEDITECH’s system is a very good value for the price. It is interoperable, so we can get a lot of...

Nov 2020
||
(0)
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Manager

The vendor has done very well supporting us during the COVID-19 crisis. They did offer telehealth...

Nov 2020
||
(0)
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Manager

I would give the system a high rating for the ease of use for end users. Some providers would maybe...

Nov 2020
||
(0)
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Manager

The ongoing training is good. MEDITECH provides it. They have webinars that we can sign up for.

Nov 2020
||
(0)
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Manager

The ease of use is very good. The functionality is good in terms of meeting our needs. We are not...

Nov 2020
||
(0)
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Manager

MEDITECH has an easy process when it comes to ongoing support. They are proactive. As far as...

Nov 2020
||
(0)
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Manager

If someone asked me about MEDITECH, I would say that sometimes we have limitations with the system....

Nov 2020
||
(0)
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CIO

For our organization, MEDITECH's system is a very good fit, so we would buy it again. It works, and...

Nov 2020
||
(0)
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Nurse

MEDITECH has instructions for a toolkit for COVID-19. I think as an organization, they have reviewed...

Nov 2020
||
(0)
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Nurse

I know and like the product. But if the decision were up to me, I would probably consider other...

Nov 2020
||
(0)
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Nurse

MEDITECH provides initial training to analysts, but as a user that knows the system already, I...

Nov 2020
||
(0)
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Nurse

Once an organization has the MEDITECH product and the implementation is over, MEDITECH doesn't take...

Nov 2020
||
(0)
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Nurse

I would probably rate the MEDITECH system better than most end users would because I know how it is...

Nov 2020
||
(0)
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Nurse

We haven't adopted any new technology yet because of the pandemic. MEDITECH has been working on new...

Nov 2020
||
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Nurse

I would say MEDITECH is pretty proactive. A lot of times they send us information about things that...

Nov 2020
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Manager

MEDITECH takes a little longer to get back to us, but they do get things squared away whenever we...

Nov 2020
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(0)
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CMO

The product is interoperable. With the version we are on, we are very limited in our ability to...

Oct 2020
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(0)
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CMO

Driving tangible outcomes is a limitation of the program. For example, when we are creating orders,...

Oct 2020
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(0)
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CMO

Our clinical informaticists run interference and handle a lot of the support issues. I can't say...

Oct 2020
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(0)
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CMO

MEDITECH keeps their promises within the limitations of the program. Unfortunately, for many of our...

Oct 2020
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Director

In most cases, we have to use a third-party product to transfer data to and from the MEDITECH...

Oct 2020
||
(0)
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Director

I think that MEDITECH's long-term strategy will work. But instead of moving toward greater...

Oct 2020
||
(0)
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Director

MEDITECH doesn't nickel-and-dime. They have been pretty good. When we tell them there are some...

Oct 2020
||
(0)
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Director

Sometimes MEDITECH's documents on what we need to do for upgrades are weak. Sometimes there are over...

Oct 2020
||
(0)
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Director

MEDITECH’s initial training could have been better. MEDITECH has a lot of young kids working there...

Oct 2020
||
(0)
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Director

The MEDITECH system does a lot of things fine, but when we try to manipulate things, that can get...

Oct 2020
||
(0)
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Director

I have never known MEDITECH’s CEO to reach out. The company is big, so I don’t expect him to reach...

Oct 2020
||
(0)
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Director

Some of the things MEDITECH is doing and has recommended are going to have an impact down the line...

Oct 2020
||
(0)
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Director

We are looking to go to the Expanse system if we can figure out a way to afford it. On the surface,...

Oct 2020
||
(0)
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Nurse

C/S Enterprise Medical Record is our inpatient EHR right now. We are moving to MEDITECH's Expanse...

Oct 2020
||
(0)
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Nurse

Physicians coming into our hospital have told us that MEDITECH's ease of use is helpful. The...

Oct 2020
||
(0)
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Nurse

We can't manipulate everything in the system to meet our needs when we are doing something a little...

Oct 2020
||
(0)
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Director

The product was solid. We didn't have to go to MEDITECH very much to get support for COVID-19, but...

Oct 2020
||
(0)
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Director

MEDITECH is probably not part of our organization's plans for the future. We have some merger...

Oct 2020
||
(0)
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Director

MEDITECH offers good training classes, conferences, and webinars. We don't take advantage of these...

Oct 2020
||
(0)
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Director

There is a utilization review module, but it is not that functional. I hear that the Expanse...

Oct 2020
||
(0)
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Director

MEDITECH’s system doesn’t integrate with the other systems that I use. The Expanse platform can integrate....

Oct 2020
||
(0)
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Director

The system was designed to be an accounting system, but MEDITECH pretends to have an EMR on top of...

Oct 2020
||
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Director

I don’t know how much we pay for the system. Maybe other people who use it think it is awesome...

Oct 2020
||
(0)
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Director

When we output the legal record, it is so confusing how it is compiled. It makes absolutely no...

Oct 2020
||
(0)
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Director

When we purchased the product, it was very customizable, and we made changes to mimic our workflow...

Oct 2020
||
(0)
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Director

MEDITECH sold us a fully integrated solution. The reality is that there are two different languages,...

Oct 2020
||
(0)
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Director

The MEDITECH system struggles with interoperability. In the last year, it has gotten better. We are...

Oct 2020
||
(0)
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Director

MEDITECH is pretty good about the update process. Most of the time, updates are scheduled on a...

Oct 2020
||
(0)
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Director

Most of the time, MEDITECH is not very helpful about prioritizing what needs to be tested before an...

Oct 2020
||
(0)
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Director

MEDITECH's support people try, but they just don't get it. We are a couple of years removed from...

Oct 2020
||
(0)
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Director

When I raise flags, the vendor executives pay attention.

Oct 2020
||
(0)
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Director

MEDITECH isn't terrible. They are a viable company. It is hard to recommend the company when we are...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor doesn't keep all of their promises. I am a little disappointed in the vendor's...

Oct 2020
||
(0)
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Analyst/Coordinator

MEDITECH's product has been our main EHR. Everything is pretty much downstream. I would like the...

Oct 2020
||
(0)
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Analyst/Coordinator

I have seen some people really struggle using the system, and I have seen other people that don't...

Oct 2020
||
(0)
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Analyst/Coordinator

MEDITECH really needs to make their reports more user friendly and not so stagnant. We can't do...

Oct 2020
||
(0)
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Analyst/Coordinator

MEDITECH has really improved their ticketing responses in my opinion. I don't deal with tickets on a...

Oct 2020
||
(0)
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CIO

MEDITECH’s support during the COVID-19 crisis was probably one of the reasons that our board was...

Sep 2020
||
(0)
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CIO

MEDITECH has changed their model somewhat. They no longer charge for travel when they send folks out...

Sep 2020
||
(0)
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CIO

We have certainly done a great job making the tool work. But increasingly, MEDITECH comes to us and...

Sep 2020
||
(0)
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CIO

I emailed an executive because I was frustrated about their pricing practices where they announce...

Sep 2020
||
(0)
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CIO

The vendor doesn't avoid charging for every little thing. They seem to be nickel-and-diming us more...

Sep 2020
||
(0)
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CIO

When we implemented the product, the vendor wasn't doing their own implementations. They used...

Sep 2020
||
(0)
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CIO

The vendor is in the middle of the road. The gaps in the system are with the maturity of the web...

Sep 2020
||
(0)
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Manager

For COVID-19, MEDITECH has provided some best practices. They have made some tracking available. I...

Aug 2020
||
(0)
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Manager

We have struggled with the latest requirements, especially for meaningful use and incorporating...

Aug 2020
||
(0)
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Manager

MEDITECH has excellent support for the EMR module. The platform is flexible, and that is both good...

Aug 2020
||
(0)
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Manager

I like that the EMR incorporates both the inpatient and outpatient settings as well as home health...

Aug 2020
||
(0)
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Manager

One thing that I do not like about the EMR is there is not an ability to stop anyone from printing....

Aug 2020
||
(0)
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