C/S Enterprise Medical Record v.5 and v.6 Commentary
Filtered view: All

Subject Expert
Coray Tate
SRU Manager
KLAS SRU Manager - Coray Tate
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CMIO

Product

The platform is old, outdated, and not flashy. However, MEDITECH isn't supporting it much anymore;...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Locally, our teams have to do a lot of work, but MEDITECH provides the appropriate third party....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

With MEDITECH, we don't know about anything that is coming unless we read it in the vendor's...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

MEDITECH has done well with promoting interoperability and making sure we are meeting federal and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We pay a lot for MEDITECH's system. Users buy the product, and whenever they need a solution for a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MEDITECH's support has started using a system for all of their tickets called Circle. I am not...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

If we have to escalate something to MEDITECH's support people, those people will usually follow...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Something that works for us is that within MEDITECH, we have an eChart. That is a legal record, and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The recent upgrade we did was probably one of the smoothest ones we have had in a while. From an EHR...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH could have better support. If we have an issue, we put in a ticket, but we might wait days...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

If we were to do an upgrade or a conversion, we would probably go straight to the Expanse suite...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are a few big versions behind, and MEDITECH has taken the liberty to go through and put more...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We pay a flat fee for support and maintenance, so we don't get nickel-and-dimed. We pay a lump sum...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Concerning problems with MEDITECH, we have people that we work with there. Anytime I have called any...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The product is easy to use, especially since I have been exposed more and more to another solution....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

MEDITECH does a lot of updating to keep us as current as possible. We don't have a lot of problems...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Loyalty

We have a wish list of things with MEDITECH, and some of our wishes are to move the product up to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

MEDITECH has made it clear to us that they are moving away from supporting this solution with the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

Other platforms are way better than C/S Enterprise Medical Record, such as the Expanse platform, in...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

C/S Enterprise Medical Record doesn’t integrate well with products we have from external vendors;...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

MEDITECH could have quicker response times for support, mainly via the web. The initial response is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

C/S Enterprise Medical Record is a good, stable platform, and the support works pretty well compared...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The system doesn't interface with many of our other products, and it is not up-to-date with the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

I enjoy working with MEDITECH. They are easy to work with. They never sunset versions, so we don't...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

MEDITECH still supports the product when we call them. If the system is down or if we have a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

We would like to see improvements in the user interface and the interoperability with other programs....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

The product does what it is supposed to; it is just there in the background. It is actually pretty...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

On the side of acute care, we have seen reasonable improvements. MEDITECH has made some changes to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The system is very easy to use. I have used several EHRs in my career, and I can only think of one...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

I have heard stories of MEDITECH not keeping their promises in the past. But MEDITECH has changed...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

In v.6 of the product as well as in the Expanse suite, we pay for just about everything. We don't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The current representative that comes out and does materials management for our MEDITECH as a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor has improved their implementation services. MEDITECH uses a product called MedPower,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

When MEDITECH is selling the product to people, the vendor is selling a Cadillac and all of the bits...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Typically, the updates are very stable. The problem is that we are dependent on reading the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

There are some things in the product that the vendor can work on. MEDITECH is working toward the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support is getting better. MEDITECH doesn't have a lot of experts with their old products....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

One of our leaders says the product costs way too much money, but one of the other leaders says it...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

One thing the vendor needs to work on is their ability to implement things for facilities with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH should increase their customer service and be more responsive to tickets. They should also...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We know that we are never going to get all the benefits we can unless we have the new platform. We...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

We have been using MEDITECH's system for some time, and most people are not having too much trouble....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

A lot of MEDITECH’s things go to development and never come around. MEDITECH could make enhancements...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can customize the MEDITECH solution in the way we need to in the facility. The product is user friendly....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product has outdated functionality for access to information, report writing, and scheduling,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation has been very cumbersome. We have had issues with trainer competence and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is easy access to information across the enterprise, and the report-writing analytics are excellent....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are leaving the system because the current version lacks integration, and that makes us...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

The product is on par with a lot of solutions. MEDITECH does basically what they say they are going...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Communicating with MEDITECH is frustrating; the vendor isn't proactive, and they don't connect the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The frontline support people can tackle most but not all of the calls. Some things have been out for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

MEDITECH’s product may not be in our long-term plans because MEDITECH will not be further enhancing...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH has a lot of literature online for training.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles