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User Commentary
Product
We would like to see improvements in the user interface and the interoperability with other programs....
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Product
The product does what it is supposed to; it is just there in the background. It is actually pretty...
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Relationship
MEDITECH should increase their customer service and be more responsive to tickets. They should also...
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Loyalty
We know that we are never going to get all the benefits we can unless we have the new platform. We...
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Relationship, Product
We have been using MEDITECH's system for some time, and most people are not having too much trouble....
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Product
A lot of MEDITECH’s things go to development and never come around. MEDITECH could make enhancements...
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Product
We can customize the MEDITECH solution in the way we need to in the facility. The product is user friendly....
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Product
The product has outdated functionality for access to information, report writing, and scheduling,...
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Operations
The implementation has been very cumbersome. We have had issues with trainer competence and...
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Product
There is easy access to information across the enterprise, and the report-writing analytics are excellent....
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Loyalty
We are leaving the system because the current version lacks integration, and that makes us...
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Culture, Product
The product is on par with a lot of solutions. MEDITECH does basically what they say they are going...
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Relationship
Communicating with MEDITECH is frustrating; the vendor isn't proactive, and they don't connect the...
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Relationship
The frontline support people can tackle most but not all of the calls. Some things have been out for...
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Loyalty
MEDITECH’s product may not be in our long-term plans because MEDITECH will not be further enhancing...
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Operations
MEDITECH has a lot of literature online for training.
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Product
The product is not bad; it is intuitive. But some of the code changes are slow.
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Relationship, Operations
MEDITECH keeps their promises, but getting them to do that requires a hard push sometimes. The...
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Product, Value
I would not buy the system again because it is a bit outdated for the technology that we have now,...
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Operations, Product
MEDITECH has some upgrades every now and then, but they aren't earth-shattering. The upgrades are...
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Product
The system doesn’t really have integration into some of our other platforms. The system just does...
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Operations, Product
The system is pretty self-explanatory, so there is not really much of a learning curve.
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Relationship
MEDITECH’s support people are always very responsive. We can put in tickets or cases and hear back...
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Relationship
I don't see much communication from MEDITECH about any kind of potential problems. We have to figure...
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Value
The system is pretty basic, and I feel like we pay a pretty fair price for it.
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Loyalty, Operations, Product
I think that there are some updates coming for the system, but I don't know what kind of updates...
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Loyalty
The system's ease of use is low, especially for anybody born after 1990. We have been stagnant for...
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Product
MEDITECH meets the needs of our hospital. The biggest win is that MEDITECH technology serves as our...
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Operations, Product
MEDITECH's training has become poor. Their system isn't interoperable, and it doesn't solve some of...
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Relationship
MEDITECH's executive involvement is pretty much nonexistent, but that might just be because my role...
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Loyalty, Operations
We have learned things along the way, and if I could go back, I would make sure that we were...
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Operations
We need a bit more ongoing training. I think about different ways of doing things, but we don't know...
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Product
I wish it were easier to pull data. The data is in the system, but it is hard to get the data back out....
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Loyalty, Product
I know that MEDITECH has another version of their software called Expanse, but we are not on that....
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Product
I like that C/S Enterprise Medical Record communicates with the whole facility. It can be used for...
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Relationship
I don't ever meet with my representative from MEDITECH, and it is hard to get through to our support...
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Product, Product
The product offers a full service from start to finish from the EHR perspective. I have dealt with a...
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Loyalty, Loyalty, Product, Product
We get small upgrades for regulatory things, but MEDITECH is not doing a whole lot of other things...
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Relationship, Relationship
The vendor doesn’t help us unless we are having issues. We have to find the problem and then work to...
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Relationship, Relationship, Product, Product
We have an escalation process with MEDITECH, so we can try to run problems up the chain if we are...
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Relationship, Product
MEDITECH’s ability to stay current with the changing regulatory landscape and communicate things to...
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Loyalty, Product
The vendor has an analytics product, but for a variety of reasons, we have chosen not to invest in...
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Relationship
There are so many things that I don't get answers for. I have to go through our IT team to put in a...
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Product
I like all the information being there with just a click. I like the functionality and knowing where...
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Loyalty, Product
There are more things that MEDITECH’s system should do. I don't have everything I need, and...
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Operations, Product
I don't think the system is very user friendly. We have to switch and click back and forth between a...
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Product
The product doesn't work well with our ambulatory EMR, so our staff has to put a lot of hours into...
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Relationship, Product
The vendor keeps up fairly well with the software updates, and they keep everything up-to-date.
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Operations, Product
For the most part, the product is easy for our providers to use.
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Operations
For MEDITECH, not everyone has access to the training; only certain people have access. It is not as...
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Product
It is nice that C/S Enterprise Medical Record allows different parts of our hospital to communicate....
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Product
I do like that C/S Enterprise Medical Record is very customizable. We can pretty much build whatever...
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Relationship, Operations
MEDITECH’s support lacks quite a bit. The vendor just moved over to a new ticketing system for...
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Operations, Product
MEDITECH’s system is easy to understand while navigating and using it as an end user. We can teach...
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Loyalty, Product
There is a newer version of the system that is out that has more bells and whistles, but MEDITECH is...
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Relationship
MEDITECH has a great interaction task system for support. The company is easy to work with.
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Loyalty
MEDITECH is part of our long-term plans, but the product isn’t. We want to upgrade to Expanse Acute...
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Loyalty, Product
When physicians and nurses are in the product, the data exchange is seamless throughout the system....
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Product
MEDITECH updates the product for regulations, but all of the vendor's R&D is going into their other...
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Operations
MEDITECH provides training online using videos and things. The product upgrades are very smooth, and...
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Value
MEDITECH doesn’t charge us for things that are part of our regular maintenance.
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Product
MEDITECH has a gap between the software that they use and the language that they use. The...
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Product
There are some nuances to the new version of the system, and those nuances make things a little...
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Relationship
Instead of just answering occasional questions as they come up, the vendor needs to communicate...
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Loyalty
The solution has very limited interoperability. That is why we have to go outside of the program....
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Product
The product is very user friendly. We can customize it by updating dictionaries. The ongoing updates...
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Relationship
Whenever we have had any issues with the product, MEDITECH has always responded in a timely manner....
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Loyalty, Operations, Product
MEDITECH's system is very cumbersome, and it has been for a while now. Our IT people do a good job...
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Relationship
MEDITECH should be more hands-on with their involvement. We have to make our own changes to the...
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Operations
Our implementation of the system was very long and drawn out. Every time we do an upgrade with...
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Culture, Value
Apparently, we have to buy middleware to interface any type of equipment with MEDITECH's software....
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Relationship
MEDITECH is pretty timely with my tickets. If there is an issue, they research it, and if they can’t...
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Loyalty, Product
I would have some reservations about buying MEDITECH's system again, but I haven’t really worked...
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Product
MEDITECH has done some things with the lab portion of the system that have made things very...
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Product
MEDITECH does okay with upgrades. Sometimes they will implement something that works, but it will...
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Operations
MEDITECH’s training is pretty good. Before COVID-19, MEDITECH used to have several meetings a year...
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Loyalty, Product
With our current system, if we want interoperability, we have to buy interfaces. So the product...
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Relationship, Product
MEDITECH is trying to deliver new technology. For the most part, the product works, but if someone...
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Relationship, Operations, Product
MEDITECH tries to keep their promises, but they don’t keep all of them. The vendor does not deliver...
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Product
MEDITECH has changed some names for things over time. The names we use for tests have been modified...
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Loyalty, Product
MEDITECH doesn’t have a category for molecular testing yet with their proprietary naming system....
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Relationship, Product
We would like MEDITECH to implement things related to regulatory requirements and necessary changes...
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Relationship
MEDITECH's response is good when we get them on the phone. When the vendor needs to repair...
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Product
The system's report-writing features give us a lot of flexibility. We can write our own SQL reports...
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Relationship
The main thing that I don’t like about MEDITECH's support team is that to get issues resolved, we...
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Relationship
MEDITECH does try to be proactive, and they send us issues and other information to keep up with.
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Operations
MEDITECH usually doesn’t do any training. They just send us the training manuals. We have to go...
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Culture, Value
All of the upgrades are free of cost, and the product's pricing is really good compared to the...
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Loyalty
MEDITECH came up with a new product called Expanse, and that product was better than MEDITECH's...
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Operations, Product, Value
An organization needs to have more staff members than they initially anticipate to implement the...
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Culture, Relationship
I had many discussions with the executives at MEDITECH. I told the executives that they should at...
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Loyalty, Operations, Product
A recent upgrade brought a lot of issues. Every time our facilities go through an upgrade, we...
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Relationship
MEDITECH seems to have a huge turnover in their support teams, and that is really frustrating. We...
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Relationship, Product
There are things that we have requested that MEDITECH could put in development, but they are not...
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Relationship
We have regular calls with our lead person, and those calls are good. When we get into the...
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Operations
MEDITECH will put out announcements, and there are plenty of documents that show how the customer...
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Relationship, Product
It is easy to get things out of the MEDITECH system, but it is hard to get things back into the...
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Value
If our physicians could work in the MEDITECH system every day, they would be much happier than...
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Culture, Value
If I had the money, I would not buy the product again because MEDITECH promised that certain things...
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