Enterprise Medical Record 6.x and Expanse (Global) Commentary
Filtered view: (Canada)
Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Operations
The current state of MEDITECH’s training program is not good. Where I struggle is that we used to...
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Product
Whether I would recommend MEDITECH depends on what someone is looking for and how things are done....
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Relationship
I find that the conversations with MEDITECH continue to be the same, and I don’t see a whole lot of...
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Relationship
MEDITECH thinks it is okay to wait a week on their response time for a critical issue. They are very...
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Relationship, Product
MEDITECH has done a really good job working with government entities to make our reporting go in a...
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Loyalty, Product
Our physicians would be happier with other options than MEDITECH's system. We would like to see more...
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Product
MEDITECH's system is very DIY. Our team has to spend a lot of time customizing and building, and we...
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Relationship, Product
If we come up with an idea for something we would like to do with MEDITECH, it is a huge struggle,...
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Value
There are times when we have to go back and ask for more clarity to justify MEDITECH’s charges or...
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Operations
MEDITECH has really gone downward on their training. They put in the effort, but it is just not good...
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Relationship, Operations
Back when I first started with MEDITECH, the service was very different. We used to have in-person...
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Relationship
Originally, the service level with MEDITECH was not great at all. Over the last year, things have...
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Loyalty
We are so invested in the product because we have so many facilities using it, and it is not easy...
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Relationship, Product
The ideas and development pieces are a total black hole for us. MEDITECH will say that they will...
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Relationship
MEDITECH attempts to do a pretty good job with engagement and road-map stuff. They host a number of...
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Relationship
The support is just not timely or acutely focused. If we escalate stuff, it goes on forever. There...
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Loyalty, Relationship, Product
MEDITECH is working on some AI solutions, and there are some cool things going on, but lots of areas...
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Relationship
In terms of partnership, I do find that MEDITECH is helpful, but a lot of escalation is required on...
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Relationship
There are inconsistencies with support across modules. Sometimes we get quick responses, and then we...
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Relationship, Product
With support, I do find that we end up with a solution that isn't necessarily what we need or that...
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Operations
There are training materials, but it is tough to find what we are looking for. In the past, we have...
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Operations
Every organization struggles with training. We do as well in terms of keeping up-to-date with all...
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Relationship
MEDITECH needs more proactive testing on their part. If they picked up that the quick dictionary...
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Culture
We would like a better pricing or packaging model. We end up having to purchase models individually....
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Culture, Value
I have been part of proposals for implementing new features or new modules, like the web ambulatory...
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Loyalty, Product
Certain things are good with MEDITECH's EHR, but I can't help but wonder what else is out there....
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Value
The solution only costs a certain amount, but I have to manage an entire environment. If I compare...
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Relationship
MEDITECH lacks vision in general in the market. They are a follower, and that isn't terrible because...
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Loyalty
MEDITECH is working on a project involving consuming patient data and having an AI digital front...
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Loyalty, Relationship, Product
MEDITECH is doing well with their focus on different markets. They have a development team tied to...
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Relationship, Product
MEDITECH has MEDITECH as a Service, and building that out and improving its success is key. Right...
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Value
I'm not happy with MEDITECH. It is harder to be on a MEDITECH instance than on an Epic one because...
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Loyalty, Relationship
MEDITECH has made some big changes in the last little while, and those have been really good. They...
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Loyalty, Relationship, Value
MEDITECH has been investing a lot in our country to make sure they are not just giving us the...
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Relationship, Product
MEDITECH has started to code some of the pieces of their application using AI-centric code. That...
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Relationship, Value
I wouldn’t buy Expanse Acute Care EHR again because MEDITECH hasn't been able to prove the value...
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Value
MEDITECH has lost a lot of market share in our country. It has been a fast decline, so we wonder...
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Product
For a larger hospital, I would consider EHR vendors other than MEDITECH. MEDITECH’s software may...
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Relationship, Product
Maybe I'm being harsh because I think MEDITECH could improve on the support side and the development...
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Product
I haven't seen Epic’s software in action, but from talking to colleagues and people at other...
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Loyalty
Expanse Acute Care EHR is part of our long-term plans because we are moving away from paper toward...
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Relationship
MEDITECH’s staff members are very involved.
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Product
From a PACS standpoint, the biggest challenge with Expanse Acute Care EHR for a radiologist is that...
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Culture, Loyalty, Value
Because of the economy, MEDITECH is now very conscious about charging for things. Compared to other...
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Product
Only some of the modules in Expanse Acute Care EHR have advanced. The system's imaging and...
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Loyalty, Value
Unfortunately, we are still using Expanse Acute Care EHR. Whether it is part of our long-term plans...
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Culture, Value
MEDITECH always threatens that they are going to charge us. Sometimes they do, and other times they...
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Relationship
I find MEDITECH's support to be problematic. The vendor isn't collaborative. When we open tickets...
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Operations, Product
Things are pretty simple because a lot of MEDITECH's solutions are integrated. They provide all the...
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Loyalty, Relationship, Product
MEDITECH has things on the road map, but some of our needs don't come in a timely manner. For...
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Relationship
The support is all in America. But MEDITECH does have a nice system. They call it MEDITECH Circle...
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Relationship, Product
We do an upgrade a couple of times a year with the priority packs or patches. More awareness of some...
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Relationship, Product
MEDITECH’s software is customizable. They are very on top of some of our regulatory needs and...
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Product
MEDITECH is leading the way in CCDs being exchanged and connecting with other EMRs.
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Product
We are a subspecialty, so the system doesn't always work for us, but it is pretty close. There is...
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Relationship, Product
MEDITECH can serve us by just keeping the patient in mind; being very patient-centric to ensure that...
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Relationship
Our experience with MEDITECH has been excellent. We are a smaller market for them, but they are very...
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Product
The system has a couple of displays that are very unintuitive. We are told that things are that way...
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Relationship
We have found challenges with MEDITECH's support. The vendor lacks flexibility. We have had a number...
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Loyalty, Product, Value
Expanse Acute Care EHR has done its job in terms of ticking boxes and allowing us to do certain...
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Loyalty, Product
Expanse Acute Care EHR is a good system. I don't think it has all the features we want. Every vendor...
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Culture, Relationship
Sometimes, when we are having an issue, MEDITECH will say they are going to deliver something, but...
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Relationship, Product
From a report writing perspective, MEDITECH has hundreds of customers to support. However, from...
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Operations, Product
I don't know how other vendors do their upgrades, but I find the process of MEDITECH's priority pack...
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Product, Value
I wouldn't buy Expanse Acute Care EHR again. I only know MEDITECH's systems, but when I speak to my...
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Relationship, Product
MEDITECH currently has limited FHIR-integration capabilities. Those capabilities are under...
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Product
MEDITECH lacks some integration opportunities to link patients to other online patient services.
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Relationship, Operations, Product
There is still some work that needs to be done to improve the usability. We get a lot of feedback on...
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Operations
Navigating MEDITECH’s training materials is a bit challenging sometimes. If I go to MEDITECH's...
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Relationship, Operations
MEDITECH did a pretty good job of trying to keep us on task for our implementation, but sometimes...
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Product
Our current version of Expanse Acute Care EHR is definitely better than previous versions, so there...
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Product
We would like to see some improvements and workflows that represent our needs within our reporting processes....
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Relationship, Product
We are able to capture most of what we need without customization or specialized things, but there...
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Relationship, Product
In terms of integration, my experience with MEDITECH is pretty good. We do a fair amount of...
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Loyalty, Product
Expanse Acute Care EHR is very cumbersome as far as design goes. But I don't have a lot of...
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Relationship, Product
We have a lot of local needs, and MEDITECH meets most of them. I feel like Expanse Acute Care EHR is...
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