Enterprise Medical Record 6.x and Expanse (Global) Commentary
Filtered view: (Canada)
Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
The system has a couple of displays that are very unintuitive. We are told that things are that way...
Login or Create an Account to see details.
Relationship
We have found challenges with MEDITECH's support. The vendor lacks flexibility. We have had a number...
Login or Create an Account to see details.
Loyalty, Product, Value
Expanse Acute Care EHR has done its job in terms of ticking boxes and allowing us to do certain...
Login or Create an Account to see details.
Loyalty, Product
Expanse Acute Care EHR is a good system. I don't think it has all the features we want. Every vendor...
Login or Create an Account to see details.
Culture, Relationship
Sometimes, when we are having an issue, MEDITECH will say they are going to deliver something, but...
Login or Create an Account to see details.
Relationship, Product
From a report writing perspective, MEDITECH has hundreds of customers to support. However, from...
Login or Create an Account to see details.
Operations, Product
I don't know how other vendors do their upgrades, but I find the process of MEDITECH's priority pack...
Login or Create an Account to see details.
Product, Value
I wouldn't buy Expanse Acute Care EHR again. I only know MEDITECH's systems, but when I speak to my...
Login or Create an Account to see details.
Relationship, Product
MEDITECH currently has limited FHIR-integration capabilities. Those capabilities are under...
Login or Create an Account to see details.
Product
MEDITECH lacks some integration opportunities to link patients to other online patient services.
Login or Create an Account to see details.
Relationship, Operations, Product
There is still some work that needs to be done to improve the usability. We get a lot of feedback on...
Login or Create an Account to see details.
Operations
Navigating MEDITECH’s training materials is a bit challenging sometimes. If I go to MEDITECH's...
Login or Create an Account to see details.
Relationship, Operations
MEDITECH did a pretty good job of trying to keep us on task for our implementation, but sometimes...
Login or Create an Account to see details.
Product
Our current version of Expanse Acute Care EHR is definitely better than previous versions, so there...
Login or Create an Account to see details.
Product
We would like to see some improvements and workflows that represent our needs within our reporting processes....
Login or Create an Account to see details.
Relationship, Product
We are able to capture most of what we need without customization or specialized things, but there...
Login or Create an Account to see details.
Relationship, Product
In terms of integration, my experience with MEDITECH is pretty good. We do a fair amount of...
Login or Create an Account to see details.
Loyalty, Product
Expanse Acute Care EHR is very cumbersome as far as design goes. But I don't have a lot of...
Login or Create an Account to see details.
Relationship, Product
We have a lot of local needs, and MEDITECH meets most of them. I feel like Expanse Acute Care EHR is...
Login or Create an Account to see details.
Product
MEDITECH could do a lot to improve how well the system meets our local needs. The RIS module is the...
Login or Create an Account to see details.
Value
MEDITECH tends to nickel-and-dime us where they can. They tell us all the time that things are...
Login or Create an Account to see details.
Value
I only represent a small piece of Expanse Acute Care EHR. There could be other modules that are...
Login or Create an Account to see details.
Operations, Product
We seem to do more patching with MEDITECH's system than upgrading. The patches and bug fixes go...
Login or Create an Account to see details.
Product
Even MEDITECH's standard content requires a large amount of reconfiguration for the Canadian...
Login or Create an Account to see details.
Loyalty
MEDITECH's system isn't necessarily part of our long-term plans. Our organization has a third party...
Login or Create an Account to see details.
Relationship
I haven't seen any proactive gestures from MEDITECH, and MEDITECH doesn't keep all of their...
Login or Create an Account to see details.
Operations
MEDITECH doesn't necessarily do a good job of providing training. We have found that our staff...
Login or Create an Account to see details.
Relationship
After a few escalations, the vendor keeps their promises. They are able to provide some guidance. In...
Login or Create an Account to see details.
Loyalty, Relationship
MEDITECH's attention to customer service has gone down. It seems like fixes take much longer than...
Login or Create an Account to see details.
Product
The range of end users for Expanse Acute Care EHR is broad. Our physicians have a different look and...
Login or Create an Account to see details.
Relationship
We have routine meetings with our account representative from MEDITECH who we escalate issues to....
Login or Create an Account to see details.
Loyalty, Relationship, Product
I am not necessarily looking for new product development, but MEDITECH needs to make sure that the...
Login or Create an Account to see details.
Product
When we did an upgrade months ago, we were told that that upgrade was supposed to make our processes...
Login or Create an Account to see details.
Relationship, Product
MEDITECH encourages us to integrate their system with other platforms, tools, and companies.
Login or Create an Account to see details.
Relationship, Product
A lot of MEDITECH's solutions are directed toward our friends in the US, so we have to consistently...
Login or Create an Account to see details.
Relationship, Product
MEDITECH's development times are really slow. Each hospital used to have to engage with MEDITECH...
Login or Create an Account to see details.
Operations
MEDITECH's implementation services are really good, but their operation support is lacking. Right...
Login or Create an Account to see details.
Relationship
If we escalate things, MEDITECH does what they say they will do. The vendor identifies issues and...
Login or Create an Account to see details.
Operations
MEDITECH used to have a lot of training seminars, but those are missing on the vendor's website now....
Login or Create an Account to see details.
Loyalty
There are some things that MEDITECH doesn't offer in their solution, like eSignatures. We are...
Login or Create an Account to see details.
Product
MEDITECH is redeveloping some of their legacy applications. That is great because we have had a lot...
Login or Create an Account to see details.
Culture, Relationship, Product
MEDITECH is a global company like everyone else. There is a pretty big market share in our region...
Login or Create an Account to see details.
Loyalty, Product
I wouldn't buy MEDITECH's product again because a lot of hospitals in our region are on Epic's...
Login or Create an Account to see details.
Relationship
We have several priority pack updates, and the vendor said they are going to fix things, but they...
Login or Create an Account to see details.
Value
If MEDITECH needs to make operational fixes, cost isn't an issue. If they need to do an integration...
Login or Create an Account to see details.
Relationship
MEDITECH recently changed their customer support website. When we open a case, it is like an email...
Login or Create an Account to see details.
Product
MEDITECH's system runs on two different platforms, which are NPR and MAT. Some of the modules are on...
Login or Create an Account to see details.
Product
In the nurses' eMAR, there is a list of medications that are active orders. The medications are...
Login or Create an Account to see details.
Relationship, Product
If any patient safety issues are identified, we do get notified quickly by MEDITECH.
Login or Create an Account to see details.
Product
There is no problem with Expanse Acute Care EHR's quality. It does what was promoted. There are a...
Login or Create an Account to see details.
Operations, Value
One nice thing about Expanse Acute Care EHR is it requires a much smaller support team for building...
Login or Create an Account to see details.
Relationship
I don't know of a single product or vendor, including a massive company like Microsoft or...
Login or Create an Account to see details.
Preferences