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Commentary Summary
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User Commentary
CIO
Interfacing and Integration
It is nice to have everything on one integrated record between the hospital and clinics. I expect...
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CIO
Functionality and Upgrades
There are some things that take us more time in Expanse Ambulatory EHR than they took us in our...
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CMIO
Implementation and Training
I really think that MEDITECH could do better when it comes to the speed of the implementation. I...
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CMIO
Functionality and Upgrades
Expanse Ambulatory EHR is fairly user friendly. The system is continually improving, and things are...
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CMIO
Service and Support
I would like to see MEDITECH head issues that they know are present without us having to ask about them....
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CIO
Service and Support
We can do priority lists and escalate things when we need to, and MEDITECH's support people seem to...
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CIO
ROI / Cost (care and feeding)
Getting MEDITECH's Expanse platform has really allowed us to take advantage of the different...
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CMIO
Functionality and Upgrades
It would be helpful if there were an easier way to print labs. We want to be able to view both...
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CMIO
Functionality and Upgrades
The patient portal for Expanse Ambulatory EHR is a vast improvement. The access is easier, and the...
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CMIO
Functionality and Upgrades
The organization of information has improved, especially in relation to finding and visualizing...
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CMIO
Functionality and Upgrades
The system has added a significant number of clicks to the clinician documentation. We have...
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Director
Implementation and Training
It is not easy to arrange training with MEDITECH, especially throughout the year. If training is...
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CIO
Functionality and Upgrades
We had some issues with quality control on a recent Expanse Ambulatory EHR release. The last...
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Nurse
Service and Support
I feel like MEDITECH is swamped with service. Their response time is slower, and there are a lot of...
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Nurse
Other Observations & Comments
Overall, our implementation went pretty well. When COVID-19 hit, a lot of people got laid off, so...
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Analyst/Coordinator
Technology
One thing that MEDITECH does well is provide web-based access. The system is really easy to support...
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CMIO
Implementation and Training
MEDITECH should have provided more individual services based on the practice and on our specific...
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CMIO
Functionality and Upgrades
MEDITECH is really flexible in allowing us to do things our way. We can set up documentation and...
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CMIO
Other Observations & Comments
MEDITECH keeps their promises but maybe not on the timeline that they say they are going to. Across...
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CMIO
Service and Support
I like MEDITECH's approachability. They are really willing to try to help us. We have the ability to...
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CIO
Functionality and Upgrades
The ease of use depends on the end users. The system is all web based, so it is easy to use. The...
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CIO
Implementation and Training
We have had to do quite a bit of extra training within our learning management system in order to...
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CIO
Future Outlook
MEDITECH struggled with the size of our hospital system. I am not sure that the problem was totally...
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CIO
Service and Support
We were having some major problems with downtime and the revenue cycle piece, and MEDITECH really...
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CIO
Functionality and Upgrades
We have completely migrated to the Expanse platform. Using it has been a good experience. Obviously,...
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CIO
Functionality and Upgrades
The efficiency and provider satisfaction are huge outcomes. We have also enhanced patient care...
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Director
Future Outlook
Expanse Ambulatory EHR is a great system and makes our lives a lot easier. Our satisfaction remains...
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Director
Implementation and Training
The training provided by MEDITECH was great. They were on-site and did really well. All of our...
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CIO
Functionality and Upgrades
MEDITECH's solution will not be going away any time soon. I think it works pretty well for what we...
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CIO
Service and Support
I would like MEDITECH to focus on the quality of their service and support because we have changed...
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CIO
Relationship
When we went with the system, MEDITECH showed us a certain product, and it was just fantastic. It...
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CIO
Functionality and Upgrades
On the MEDITECH side, we often take upgrades or updates that have bugs in them. MEDITECH is aware of...
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CIO
Implementation and Training
MEDITECH really doesn’t do much training. They do some webinars that show us new products and things...
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CIO
Interfacing and Integration
MEDITECH has been very good at supporting interoperability, but there is an extra cost. MEDITECH has...
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CIO
Relationship
If we have a big issue, MEDITECH gets on it. We just have to call them to make sure they do it. They...
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CIO
Functionality and Upgrades
MEDITECH's solution is not bad at driving outcomes. It is getting better because we are starting to...
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CMIO
Functionality and Upgrades
MEDITECH is good overall. The tool is very customizable. I can’t say that they are better in one...
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CMIO
Functionality and Upgrades
The tool is strong for documenting. It has worked and been doable for all of our specialties. I...
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CMIO
Other Observations & Comments
Some companies have decided to be very customized and have different templates for all the different...
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CMIO
Technology
I go to MEDITECH, and I can see that things are coming. I always want MEDITECH to work on...
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CMIO
Other Observations & Comments
Technically, we aren't on Expanse Ambulatory EHR, but we are on something very similar. We are on...
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CMIO
Relationship
MEDITECH keeps most of their promises, but I can’t say that every single promise has been kept.
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CMIO
ROI / Cost (care and feeding)
From what I have gathered, MEDITECH doesn’t nickel-and-dime and charge for everything.
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CMIO
Interfacing and Integration
The system works really well, and it is user friendly. Part of the training is that we don’t have to...
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CMIO
Service and Support
The tool does a really good job, but there will always be things that we can enhance, and the tool...
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CMIO
Service and Support
MEDITECH could improve their support by having a bit more communication. We request changes, or they...
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CMIO
Functionality and Upgrades
I would tell others that MEDITECH is ahead of the curve. I see the things they are working on, and I...
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CMIO
Functionality and Upgrades
The issue with the EHR is that we don’t have everything implemented when it comes to the patient...
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CMIO
Functionality and Upgrades
MEDITECH has a lot of products that we have not gone fully live with. They do have some capabilities...
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CMIO
Functionality and Upgrades
I am pretty satisfied with the product. It is so much better than what we had before. The things...
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CMIO
Interfacing and Integration
We have been having issues with our interface to our HIE in our state. I think most of that has been...
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CMIO
Implementation and Training
We want MEDITECH to focus on our relationship and guidance. When going through the implementation...
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Physician
Technology
The main issue we have with MEDITECH’s product is the speed. The chart-load times are frustrating,...
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Physician
Functionality and Upgrades
I am happy with most of what the product does. The system functions well. There are specific things...
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Physician
Functionality and Upgrades
Upgrades from MEDITECH are usually good. Occasionally, something breaks with an upgrade. In terms of...
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Analyst/Coordinator
Functionality and Upgrades
The top things I would like to see the vendor work on are ease of use and basic functionality. As...
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Analyst/Coordinator
Other Observations & Comments
For most of us in our specialties, the vendor does offer a pretty good array of abilities to meet...
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Analyst/Coordinator
Other Observations & Comments
Over the course of time that we have been working in the system, there have been things that the...
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Analyst/Coordinator
Functionality and Upgrades
For the most part, we did the implementation of the product ourselves. We didn’t really get to...
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Analyst/Coordinator
Implementation and Training
We technically didn’t receive any training because we did the training ourselves, but in terms of...
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Analyst/Coordinator
Other Observations & Comments
The vendor has been known to push out things that haven't been completely tested. From our...
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Analyst/Coordinator
Functionality and Upgrades
The services and things we have from MEDITECH are actually far better than what other hospitals have...
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Analyst/Coordinator
Lessons Learned
I would recommend either professional services or consultants that are not affiliated with the...
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Analyst/Coordinator
Functionality and Upgrades
The system is new. There is a lot of learning going on. MEDITECH is learning with us. I think the...
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Analyst/Coordinator
Functionality and Upgrades
We have regular calls with account managers that influence change. MEDITECH definitely helps us meet...
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CIO
Functionality and Upgrades
Things are going well with Expanse Ambulatory EHR. I don’t think a lot has changed recently, other...
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CIO
Functionality and Upgrades
What we continue to hear from physicians is that the system is too clicky. We have to go from screen...
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CIO
Functionality and Upgrades
Expanse Ambulatory EHR does not give us great provider efficiency. There are some tools on the...
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Analyst/Coordinator
Implementation and Training
There needs to be more training on new things that are coming up. We just have a manual to read...
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Analyst/Coordinator
Functionality and Upgrades
The recent upgrade was okay. There is always calm before the storm, so day one was really quiet, and...
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Analyst/Coordinator
Functionality and Upgrades
There are just a lot of things that could mesh a little better. If we really need something to work...
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Analyst/Coordinator
Service and Support
The ongoing support is sometimes lacking. Sometimes we get people that don’t really understand the...
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Analyst/Coordinator
Relationship
I wouldn’t necessarily say MEDITECH has proactive service. We really have to go to them if we have...
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CMIO
Service and Support
I think that MEDITECH keeps their promises. There may be a delay in getting to where they say they...
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CMIO
Win/Loss - Why they were selected (by current clients)
When we were exploring EMRs, we had several different vendors who presented to us. We chose...
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CMIO
Service and Support
I don't personally deal with knowledge base and technical support. I delegate that to our IT and IS...
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CMIO
ROI / Cost (care and feeding)
MEDITECH driving tangible outcomes would be the vendor allowing me to pause my registries to get the...
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CMIO
Lessons Learned
I would do a demonstration for any peer or friend who was considering the MEDITECH system, and then...
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CMIO
ROI / Cost (care and feeding)
If a patient comes to me for a visit, I spend something like 1 minute on the technology piece and 15...
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Director
Interfacing and Integration
MEDITECH has everything we need for chronic care management regarding the integration with the acute...
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Director
Functionality and Upgrades
Some of the content could be improved. The system has basic content. With the shift to value-based...
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Director
Other Observations & Comments
I am pretty satisfied with a lot of the things MEDITECH helps us with. I would say MEDITECH could...
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Director
Functionality and Upgrades
In terms of areas where the vendor could improve, the first would be driving tangible outcomes, the...
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Director
Functionality and Upgrades
We are satisfied with the product's functionality, but everyone has room for improvement. MEDITECH...
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Director
Other Observations & Comments
My long-term plan is to use every MEDITECH Expanse module that has a functionality that we can...
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Director
Other Observations & Comments
Whether I would buy the system again is a loaded question. I have seen Epic’s product at another...
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Director
Other Observations & Comments
MEDITECH’s systems are not too bad in terms of interoperability. We are working with the vendor on...
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Director
Service and Support
We put in requests for bug fixes and program changes to the support people, and they put in updates....
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CIO
Service and Support
The vendor gave us more than we actually thought we would get; they were very gracious. When we had...
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CIO
Functionality and Upgrades
The solution isn't a very mature product on the acute side, and there are still some minor issues...
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Director
Functionality and Upgrades
We are much better off than we were when we went live the first time. We were early customers of the...
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Director
Functionality and Upgrades
The biggest gap for MEDITECH is how everything they have provided requires the portal. When a...
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CMIO
Implementation and Training
The transition for ambulatory was actually incredibly smooth in the larger scheme of things....
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CMIO
Functionality and Upgrades
We continue to struggle with workflows and needs as well as the transition from ambulatory to acute...
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CISO
Other Observations & Comments
Originally when we went to Expanse Ambulatory EHR, our ambulatory practice was on a different...
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CISO
Technology
In terms of optimization, there are many things that we can do within MEDITECH's system, especially...
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CISO
Other Observations & Comments
I think the vendor tries to keep promises. I think it would be too strong to call them liars. They...
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VP/Other Executive
Service and Support
MEDITECH has been fabulous in supporting us through this COVID-19 crisis. They were sending us...
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VP/Other Executive
Implementation and Training
MEDITECH knows their products, and they train about them well. They have people on-site as well as...
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VP/Other Executive
Interfacing and Integration
When we talk about integration, there are really two layers. The data layer is obvious; data is...
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VP/Other Executive
Functionality and Upgrades
Upgrades have been exactly what we have needed. When we have wanted more, MEDITECH has put those...
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VP/Other Executive
Functionality and Upgrades
There are other vendors out there whose systems have more functionality and more bells and whistles,...
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VP/Other Executive
Functionality and Upgrades
We sat down with MEDITECH and told them what we needed, and we have now turned a corner where those...
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VP/Other Executive
Technology
MEDITECH is not out on the leading edge with some of the other vendors that have brand-new things....
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Director
Service and Support
MEDITECH nickel-and-dimes on the ambulatory side. They explained the reason for that, but we were a...
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Director
Relationship
I generally have to wrangle the executives when necessary. I don't really have to go that far,...
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Director
Interfacing and Integration
The system integration is excellent. It is integrated very well in our ambulatory clinics and urgent...
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CIO
Other Observations & Comments
The ambulatory product has a very similar look and feel to the acute product, but the underlying...
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CIO
Other Observations & Comments
Something that bit us is that our organization first started with just the acute system, and the...
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CIO
Other Observations & Comments
MEDITECH is catching up with the big vendors. They have very good momentum. On the technology side,...
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CIO
Interfacing and Integration
Only Expanse Ambulatory EHR has a web interface available for nonproviders. We can use a browser...
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CIO
Functionality and Upgrades
The platform is so new. MEDITECH is still trying to fix the bugs. Growing pains are natural, and we...
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CIO
Functionality and Upgrades
MEDITECH is making progress. During the last update, our providers were very happy with the...
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Nurse
Technology
The web EHR from MEDITECH is a little glitchy. We have more problems on the clinic side compared to...
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Nurse
Other Observations & Comments
The web part just wasn’t really ready to launch. There were just so many glitches and errors, and we...
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Nurse
Service and Support
We don’t usually have any issues with upgrades. If we do, MEDITECH gets those fixed quickly. But the...
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Nurse
Service and Support
I would not purchase the web version again. We have had so many issues. It is just not what it...
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Nurse
ROI / Cost (care and feeding)
MEDITECH has not kept all their promises, and their staff doesn’t know enough about the system....
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Nurse
Technology
The biggest issues with the web version are that none of the labs roll over appropriately and that...
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Nurse
Service and Support
I don't see my overall satisfaction changing. A lot of what I value and base my ratings on is the...
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CIO
Functionality and Upgrades
Expanse Ambulatory EHR is pretty easy to use. I think some of our users might disagree, but a lot of...
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CIO
Relationship
We have regular calls with our representative from MEDITECH to give us a heads up on things....
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CIO
Functionality and Upgrades
Pretty much everything is in the MEDITECH system. I don’t see any glaring shortfalls in functionality....
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CIO
Implementation and Training
A few of the modules probably would have been better served with some stronger specialist...
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