Expanse Ambulatory EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CIO

Loyalty, Product

Expanse Ambulatory EHR is getting there in terms of maturity. The solution is doing what it is...

Feb 2024
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CIO

Relationship, Product

One thing MEDITECH needs to continue to improve on is their infrastructure, like servers, storage,...

Feb 2024
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CIO

Relationship

The MEDITECH customer service people do really well. We don’t have to escalate issues to our...

Feb 2024
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Manager

Relationship, Operations

The best practices that MEDITECH has are typically not the best practices. Guidance from them was...

Jan 2024
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Manager

Relationship, Operations

With our last update, we had a ton more resources from MEDITECH, which helped us.

Jan 2024
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CNO

Relationship, Product

Overall, we have been very satisfied with the product. It gives us what we are looking for. We have...

Jan 2024
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CNO

Relationship

The vendor is very open to new ideas. We have been able to bring some things to them and ask for...

Jan 2024
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Director

Product

Expanse Ambulatory EHR has become a more stable product, and the difference is night and day. The...

Dec 2023
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Director

Product

One of Expanse Ambulatory EHR’s downfalls is speed related; we still have an ongoing struggle with...

Dec 2023
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Manager

Operations, Product

The good news is there is a fairly short time until the rollout. The bad news is that there are many...

Dec 2023
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Director

Value

MEDITECH does tend to nickel-and-dime a bit, but I feel like the prices are still fair.

Dec 2023
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Director

Relationship

MEDITECH’s specialists for Expanse Ambulatory EHR are extremely lacking right now. The vendor has a...

Dec 2023
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Director

Relationship

We have calls with some high-level folks at MEDITECH where we can work through our priority list of...

Dec 2023
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Director

Relationship, Product

It seems like every priority pack we take with an update in Expanse Ambulatory EHR causes something...

Dec 2023
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Director

Operations

For training in Expanse Ambulatory EHR, MEDITECH does a road map series; they provide education and...

Dec 2023
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Director

Operations

MEDITECH’s training for Expanse Ambulatory EHR is usually a little late. Sometimes they do webinars...

Dec 2023
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Director

Product

Some of the basic functionality in Expanse Ambulatory EHR does not work effectively. There is not a...

Dec 2023
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Director

Product, Value

We have been able to partner with other organizations through Expanse Ambulatory EHR, so we have a...

Dec 2023
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Director

Loyalty, Product

A lot of the new items that MEDITECH is adding to Expanse Ambulatory EHR really fit into our vision....

Dec 2023
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Director

Relationship, Product

The ease of use is hard to determine with MEDITECH's EHR. I'm computer-literate, so I think Expanse...

Dec 2023
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Director

Relationship

MEDITECH’s support team could always use some improvement, and they have a long turnaround. I'm...

Dec 2023
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Director

Operations, Product

Once someone learns the product, it is pretty easy to use and pretty easy to learn. We get comments...

Nov 2023
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Director

Relationship

We can work with anyone at MEDITECH. We escalate things if we need to and bring them to our account...

Nov 2023
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Director

Product

The product is easy to use. It is easy to flip between the acute side and the ambulatory side. The...

Nov 2023
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Director

Operations, Product

We would like health management in Expanse Ambulatory to be better. Also, registries have always...

Nov 2023
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Director

Product

We can do documentation very quickly in Expanse Ambulatory EHR. The system's customization options...

Nov 2023
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Director

Product

The vendor's ambulatory orders are better than their acute orders, but I still don't think they are...

Nov 2023
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Director

Product

We would like to have the ability to automate more things in the system, like barcode scanners. We...

Nov 2023
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Director

Operations, Product

MEDITECH could provide better instructional videos or more details that are specific to user...

Nov 2023
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Director

Product, Value

A lot of the efficiencies that we see in the system with ordering and chart-navigation could be more...

Nov 2023
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Director

Loyalty, Relationship, Product

I suspect that MEDITECH will go through a bit of a downgrade because we have seen a lot of other EHR...

Nov 2023
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CMIO

Operations, Product

I would like the vendor to get the solution coded for the problem evolution so we can use it. I...

Oct 2023
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CMIO

Product

The product is really easy for physicians to use, and the physicians can really modify it to fit...

Oct 2023
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Director

Product

Some of the stuff in the EHR is just not intuitive, especially some of the reporting stuff. With...

Oct 2023
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Director

Relationship

MEDITECH has an idea function in their task system, and ideas don't necessarily come to fruition...

Oct 2023
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Director

Relationship, Product

MEDITECH has promised some things for several years, and they just really haven't delivered on those...

Oct 2023
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Director

Product

The thing about the EHR is that it is great for primary care stuff that really feeds into inpatient...

Oct 2023
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CMIO

Operations

When we went live with MEDITECH's system, we exceeded efficiency expectations a lot sooner than we...

Sep 2023
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CMIO

Product

MEDITECH’s web-based product is very good, and the user interface is very user friendly and can be...

Sep 2023
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CMIO

Relationship

We can call and tell MEDITECH if a feature doesn't work exactly the way we want it to, and then they...

Sep 2023
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CMIO

Loyalty, Operations, Product

What is unique about MEDITECH's system is the amount of provider input the vendor allows. I have not...

Sep 2023
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Analyst/Coordinator

Product

We have been having speed issues with every update we take from MEDITECH. After we take the update,...

Sep 2023
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Manager

Product

There are always little hiccups with the product that could be a little smoother. However, I am very...

Sep 2023
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Manager

Relationship, Value

We are a small organization, but MEDITECH has treated us very fairly, helping with resources and a...

Sep 2023
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Manager

Operations

I didn't get a lot of training from MEDITECH because I didn't feel like I needed it. The product was...

Sep 2023
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Analyst/Coordinator

Relationship

MEDITECH needs to be quicker with their responses to our open cases.

Sep 2023
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Analyst/Coordinator

Product

There are so many components in Expanse Ambulatory EHR for a new end user to learn. We could use...

Sep 2023
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Analyst/Coordinator

Relationship, Product

For our meaningful use and MIPS reporting, we often have to build things ourselves and report on...

Sep 2023
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Analyst/Coordinator

Relationship

I wish MEDITECH would get their product maps and development team to move up their timelines or add...

Aug 2023
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Analyst/Coordinator

Relationship

MEDITECH’S technical support at night is off the charts. The technical support team is one team that...

Aug 2023
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Analyst/Coordinator

Relationship

We do have frequent discussions with MEDITECH’s executives, and we go over our current issues.

Aug 2023
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Analyst/Coordinator

Product, Value

I would buy MEDITECH's system again for our organization because of the size. We are not big, but we...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

On the road map, MEDITECH keeps their promises. They have seminars a couple of times a year that we...

Aug 2023
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Analyst/Coordinator

Operations, Product

The system does a fairly solid job, and the vendor is getting better on the ambulatory side. There...

Aug 2023
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Analyst/Coordinator

Product

The biggest issues I have basically are just the shortcomings of interfacing and other vendor...

Aug 2023
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CIO

Product

There is complexity in the integration when we start getting into some of the clinical things....

Aug 2023
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CIO

Operations

MEDITECH put all the training online, so it is pretty good. And they give webinars.

Aug 2023
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Manager

Culture, Operations

Expanse Ambulatory EHR wasn't completely built when we went live on it. MEDITECH could improve by...

Jul 2023
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Manager

Product

If I were to choose an EHR again, I would have to evaluate a little before going with Expanse...

Jul 2023
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Manager

Relationship, Product

I like the front-office abilities in Expanse Ambulatory EHR, and I like some of the automation. For...

Jul 2023
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Manager

Loyalty, Product

I hope that MEDITECH will improve the system by enhancing its workflows and taking some of our...

Jul 2023
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Manager

Relationship

We have regular communication with one of MEDITECH’s executives. The vendor comes on-site, and our...

Jul 2023
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Manager

Loyalty, Product

I have seen other patient portals that are more user friendly, intuitive, and appealing and that...

Jul 2023
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CIO

Relationship

The benefit of using MEDITECH’s services is that the vendor has a direct line to the programmers and...

Jul 2023
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CIO

Loyalty, Relationship

We engaged MEDITECH, and we had one of their physician champions provide a lot of insight. That...

Jul 2023
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CIO

Relationship, Product

We have run into issues with MEDITECH. The system had some code, value, or algorithm issues, and...

Jul 2023
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CMIO

Product

There is one aspect of Expanse Ambulatory EHR where providers can’t enter orders for something, so...

Jul 2023
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CMIO

Loyalty, Relationship, Operations

MEDITECH has had a lot of turnover in staff, as all businesses have, and they have also changed to a...

Jul 2023
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CMIO

Relationship

MEDITECH does a good job of letting us know about problems that they have identified, and I have an...

Jul 2023
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CMIO

Product

Working with MEDITECH on one certain integration project has been a fantastic experience so far, and...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

MEDITECH usually does a pretty good job with our upgrades, and there are usually upgrades that we...

Jul 2023
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Analyst/Coordinator

Relationship

MEDITECH's support for the system struggles a little with things being sent back and forth between...

Jul 2023
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Analyst/Coordinator

Operations

I would tell someone who was implementing the system to make sure that they did training with their...

Jul 2023
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Analyst/Coordinator

Operations, Product

There isn't a lot of training for the system, and the system doesn't do everything that we want it...

Jul 2023
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Analyst/Coordinator

Product, Value

The system is a huge help for us when it comes to getting everyone onto one medical record. The...

Jul 2023
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Manager

Operations, Operations

MEDITECH doesn’t train. We have to look up best practices for our workflow. The vendor has websites...

Jun 2023
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Manager

Product, Product

Expanse Ambulatory EHR’s functionality is limited to how MEDITECH does their document builds and...

Jun 2023
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Manager

Product, Product

Before a recent upgrade, we had the ability in Expanse Ambulatory EHR to require attestation...

Jun 2023
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Manager

Loyalty, Loyalty

Expanse Ambulatory EHR doesn’t help reduce any issues. We find so many workarounds that even...

Jun 2023
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CMIO

Loyalty

I am happy with Expanse Ambulatory EHR, and I would choose to go with the system again. I think that...

Jun 2023
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CMIO

Operations

MEDITECH could do a better job of training from a consultant standpoint. Our training for our...

Jun 2023
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CMIO

Relationship, Operations

MEDITECH has been a great partner for us. They have been very receptive to questions and concerns...

Jun 2023
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Director

Operations

I don't really have ongoing training for Expanse Ambulatory EHR. That could be an area of...

Jun 2023
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Director

Loyalty, Product

Expanse Ambulatory EHR is a necessary evil. Theoretically, if it did everything we really wanted it...

Jun 2023
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Director

Operations, Product

I honestly think the product is pretty easy to use, but there are a lot of clicks to get anywhere....

Jun 2023
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Director

Value

Expanse Ambulatory EHR is definitely a less costly product than other products would be, but I don't...

Jun 2023
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Director

Relationship, Product

MEDITECH does upgrades that seem to respond to thoughts and recommendations. They are flexible and...

Jun 2023
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Director

Product

I would love to see the vendor make the product slicker. I don't know whether our problem is because...

Jun 2023
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CIO

Loyalty, Product

Working with Expanse Ambulatory EHR is a challenge, but things are getting better every day. That is...

Jun 2023
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Nurse

Operations

MEDITECH has worked to get some of the training we have needed and to correct some of the things...

May 2023
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Analyst/Coordinator

Operations

There is a lot of training to do, and we have to do it ourselves. That can be hard for an end user...

May 2023
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Analyst/Coordinator

Product

Expanse Ambulatory EHR is pretty straightforward from a lab perspective. Everything goes into the...

May 2023
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Director

Operations

MEDITECH’s service staff is pretty knowledgeable, but the implementation staff needs additional...

May 2023
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Manager

Relationship

MEDITECH does not keep their promises related to service. Their ticket system is terrible, and they...

May 2023
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VP/Other Executive

Product

Expanse Ambulatory EHR has always been great for how I use it. It has never given me any issues, and...

May 2023
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Analyst/Coordinator

Operations

MEDITECH's trainings were good. I asked for training guides because I usually teach myself off of...

Apr 2023
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Analyst/Coordinator

Relationship

There's a task list thing on MEDITECH’s website, and they get back to us really quickly most of the...

Apr 2023
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CIO

Relationship, Relationship, Operations, Operations

Converting some of our affiliated medical practices over to Expanse Ambulatory EHR was rough even...

Apr 2023
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(0)
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CIO

Product, Product

The product is not as well baked as MEDITECH made it sound like it was. In some places, the...

Apr 2023
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(0)
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CIO

Product, Product, Value, Value

Even though we have issues with Expanse Ambulatory EHR, its price point isn't terrible, and MEDITECH...

Apr 2023
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(0)
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CIO

Product, Product

MEDITECH should make the product more user friendly and less clicky and make the workflow more intuitive....

Apr 2023
||
(0)
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CIO

Relationship, Relationship, Product, Product

MEDITECH does a lot. They do quality tracking for clinical quality measures. The tool isn't bad, but...

Apr 2023
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CIO

Value, Value

MEDITECH doesn’t charge us for every little thing, but they charge us for more than I would like to...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

One nice upcoming edition of Expanse Ambulatory EHR will include the AI component of the virtual...

Apr 2023
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Analyst/Coordinator

Relationship

There tend to be some times when we feel like we are beating a dead horse by testing things, sending...

Apr 2023
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(0)
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Analyst/Coordinator

Product

One pain point with Expanse Ambulatory EHR is the integration of the different account types at our...

Apr 2023
||
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Analyst/Coordinator

Product

Some of Expanse Ambulatory EHR’s pharmacy, lab, and imaging pieces don't function as well in the web...

Apr 2023
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Analyst/Coordinator

Relationship, Product

Overall, the speed of Expanse Ambulatory EHR’s web platform seems to be okay, and it looks and feels...

Apr 2023
||
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Analyst/Coordinator

Operations

We don't get a lot of training for Expanse Ambulatory EHR. We do get some with our big updates, but...

Apr 2023
||
(0)
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Manager

Product

Like most solutions that aren't specialized for the ambulatory space, there are things that are...

Apr 2023
||
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CMIO

Product

We have a few things in the works in terms of enhancements. Problem-list management is something the...

Mar 2023
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CMIO

Product

I love the single record. Having access to images and labs wherever they were done is amazing. I...

Mar 2023
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Director

Operations

MEDITECH doesn't really train us unless it is for a new build.

Mar 2023
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(0)
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Director

Operations, Product

MEDITECH's system is very intuitive. It is a great product. We have some doctors who are outsourced....

Mar 2023
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Director

Relationship

We receive many annoying messages about how MEDITECH has found a patient safety issue and we need to...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty

When we were looking to go to the MEDITECH system, we looked at other vendors to see whether we...

Mar 2023
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(0)
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Analyst/Coordinator

Operations

Our recent experience with training was unfortunately during the COVID-19 pandemic, so we did...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

MEDITECH is pretty good at keeping up with all the regulatory things. They also send out DTS to us...

Mar 2023
||
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CIO

Product

MEDITECH's system is really lacking on the clinical side. I hear complaints from the doctors all the...

Mar 2023
||
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CIO

Product

There is no integration between Expanse Ambulatory EHR and other EHRs. They don’t really talk to one...

Mar 2023
||
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