Expanse Ambulatory EHR Comments

 
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Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018: Decision Insights Report
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018:
Decision Insights Report
January 2019
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CIO

Interfacing and Integration

It is nice to have everything on one integrated record between the hospital and clinics. I expect...

Jan 2021
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CIO

Functionality and Upgrades

There are some things that take us more time in Expanse Ambulatory EHR than they took us in our...

Jan 2021
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CMIO

Implementation and Training

I really think that MEDITECH could do better when it comes to the speed of the implementation. I...

Dec 2020
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CMIO

Functionality and Upgrades

Expanse Ambulatory EHR is fairly user friendly. The system is continually improving, and things are...

Dec 2020
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CMIO

Service and Support

I would like to see MEDITECH head issues that they know are present without us having to ask about them....

Dec 2020
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CIO

Service and Support

We can do priority lists and escalate things when we need to, and MEDITECH's support people seem to...

Dec 2020
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CIO

ROI / Cost (care and feeding)

Getting MEDITECH's Expanse platform has really allowed us to take advantage of the different...

Dec 2020
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CMIO

Functionality and Upgrades

It would be helpful if there were an easier way to print labs. We want to be able to view both...

Dec 2020
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CMIO

Functionality and Upgrades

The patient portal for Expanse Ambulatory EHR is a vast improvement. The access is easier, and the...

Dec 2020
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CMIO

Functionality and Upgrades

The organization of information has improved, especially in relation to finding and visualizing...

Dec 2020
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CMIO

Functionality and Upgrades

The system has added a significant number of clicks to the clinician documentation. We have...

Dec 2020
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Director

Implementation and Training

It is not easy to arrange training with MEDITECH, especially throughout the year. If training is...

Dec 2020
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CIO

Functionality and Upgrades

We had some issues with quality control on a recent Expanse Ambulatory EHR release. The last...

Dec 2020
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Nurse

Service and Support

I feel like MEDITECH is swamped with service. Their response time is slower, and there are a lot of...

Dec 2020
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Nurse

Other Observations & Comments

Overall, our implementation went pretty well. When COVID-19 hit, a lot of people got laid off, so...

Dec 2020
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Analyst/Coordinator

Technology

One thing that MEDITECH does well is provide web-based access. The system is really easy to support...

Dec 2020
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CMIO

Implementation and Training

MEDITECH should have provided more individual services based on the practice and on our specific...

Dec 2020
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CMIO

Functionality and Upgrades

MEDITECH is really flexible in allowing us to do things our way. We can set up documentation and...

Dec 2020
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CMIO

Other Observations & Comments

MEDITECH keeps their promises but maybe not on the timeline that they say they are going to. Across...

Dec 2020
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CMIO

Service and Support

I like MEDITECH's approachability. They are really willing to try to help us. We have the ability to...

Dec 2020
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CIO

Functionality and Upgrades

The ease of use depends on the end users. The system is all web based, so it is easy to use. The...

Dec 2020
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CIO

Implementation and Training

We have had to do quite a bit of extra training within our learning management system in order to...

Dec 2020
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CIO

Future Outlook

MEDITECH struggled with the size of our hospital system. I am not sure that the problem was totally...

Dec 2020
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CIO

Service and Support

We were having some major problems with downtime and the revenue cycle piece, and MEDITECH really...

Dec 2020
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CIO

Functionality and Upgrades

We have completely migrated to the Expanse platform. Using it has been a good experience. Obviously,...

Dec 2020
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CIO

Functionality and Upgrades

The efficiency and provider satisfaction are huge outcomes. We have also enhanced patient care...

Dec 2020
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Director

Future Outlook

Expanse Ambulatory EHR is a great system and makes our lives a lot easier. Our satisfaction remains...

Dec 2020
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Director

Implementation and Training

The training provided by MEDITECH was great. They were on-site and did really well. All of our...

Dec 2020
 Helpful

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CIO

Functionality and Upgrades

MEDITECH's solution will not be going away any time soon. I think it works pretty well for what we...

Dec 2020
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CIO

Service and Support

I would like MEDITECH to focus on the quality of their service and support because we have changed...

Dec 2020
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CIO

Relationship

When we went with the system, MEDITECH showed us a certain product, and it was just fantastic. It...

Dec 2020
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CIO

Functionality and Upgrades

On the MEDITECH side, we often take upgrades or updates that have bugs in them. MEDITECH is aware of...

Dec 2020
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CIO

Implementation and Training

MEDITECH really doesn’t do much training. They do some webinars that show us new products and things...

Dec 2020
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CIO

Interfacing and Integration

MEDITECH has been very good at supporting interoperability, but there is an extra cost. MEDITECH has...

Dec 2020
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CIO

Relationship

If we have a big issue, MEDITECH gets on it. We just have to call them to make sure they do it. They...

Dec 2020
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CIO

Functionality and Upgrades

MEDITECH's solution is not bad at driving outcomes. It is getting better because we are starting to...

Dec 2020
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CMIO

Functionality and Upgrades

MEDITECH is good overall. The tool is very customizable. I can’t say that they are better in one...

Nov 2020
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CMIO

Functionality and Upgrades

The tool is strong for documenting. It has worked and been doable for all of our specialties. I...

Nov 2020
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CMIO

Other Observations & Comments

Some companies have decided to be very customized and have different templates for all the different...

Nov 2020
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CMIO

Technology

I go to MEDITECH, and I can see that things are coming. I always want MEDITECH to work on...

Nov 2020
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CMIO

Other Observations & Comments

Technically, we aren't on Expanse Ambulatory EHR, but we are on something very similar. We are on...

Nov 2020
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CMIO

Relationship

MEDITECH keeps most of their promises, but I can’t say that every single promise has been kept.

Nov 2020
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CMIO

ROI / Cost (care and feeding)

From what I have gathered, MEDITECH doesn’t nickel-and-dime and charge for everything.

Nov 2020
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CMIO

Interfacing and Integration

The system works really well, and it is user friendly. Part of the training is that we don’t have to...

Nov 2020
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CMIO

Service and Support

The tool does a really good job, but there will always be things that we can enhance, and the tool...

Nov 2020
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CMIO

Service and Support

MEDITECH could improve their support by having a bit more communication. We request changes, or they...

Nov 2020
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CMIO

Functionality and Upgrades

I would tell others that MEDITECH is ahead of the curve. I see the things they are working on, and I...

Nov 2020
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CMIO

Functionality and Upgrades

The issue with the EHR is that we don’t have everything implemented when it comes to the patient...

Nov 2020
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CMIO

Functionality and Upgrades

MEDITECH has a lot of products that we have not gone fully live with. They do have some capabilities...

Nov 2020
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CMIO

Functionality and Upgrades

I am pretty satisfied with the product. It is so much better than what we had before. The things...

Nov 2020
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CMIO

Interfacing and Integration

We have been having issues with our interface to our HIE in our state. I think most of that has been...

Nov 2020
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CMIO

Implementation and Training

We want MEDITECH to focus on our relationship and guidance. When going through the implementation...

Nov 2020
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Physician

Technology

The main issue we have with MEDITECH’s product is the speed. The chart-load times are frustrating,...

Nov 2020
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Physician

Functionality and Upgrades

I am happy with most of what the product does. The system functions well. There are specific things...

Nov 2020
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Physician

Functionality and Upgrades

Upgrades from MEDITECH are usually good. Occasionally, something breaks with an upgrade. In terms of...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The top things I would like to see the vendor work on are ease of use and basic functionality. As...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

For most of us in our specialties, the vendor does offer a pretty good array of abilities to meet...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

Over the course of time that we have been working in the system, there have been things that the...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

For the most part, we did the implementation of the product ourselves. We didn’t really get to...

Nov 2020
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Analyst/Coordinator

Implementation and Training

We technically didn’t receive any training because we did the training ourselves, but in terms of...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor has been known to push out things that haven't been completely tested. From our...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The services and things we have from MEDITECH are actually far better than what other hospitals have...

Nov 2020
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Analyst/Coordinator

Lessons Learned

I would recommend either professional services or consultants that are not affiliated with the...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is new. There is a lot of learning going on. MEDITECH is learning with us. I think the...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

We have regular calls with account managers that influence change. MEDITECH definitely helps us meet...

Oct 2020
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CIO

Functionality and Upgrades

Things are going well with Expanse Ambulatory EHR. I don’t think a lot has changed recently, other...

Oct 2020
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CIO

Functionality and Upgrades

What we continue to hear from physicians is that the system is too clicky. We have to go from screen...

Oct 2020
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CIO

Functionality and Upgrades

Expanse Ambulatory EHR does not give us great provider efficiency. There are some tools on the...

Oct 2020
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Analyst/Coordinator

Implementation and Training

There needs to be more training on new things that are coming up. We just have a manual to read...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The recent upgrade was okay. There is always calm before the storm, so day one was really quiet, and...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

There are just a lot of things that could mesh a little better. If we really need something to work...

Oct 2020
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Analyst/Coordinator

Service and Support

The ongoing support is sometimes lacking. Sometimes we get people that don’t really understand the...

Oct 2020
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Analyst/Coordinator

Relationship

I wouldn’t necessarily say MEDITECH has proactive service. We really have to go to them if we have...

Oct 2020
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CMIO

Service and Support

I think that MEDITECH keeps their promises. There may be a delay in getting to where they say they...

Oct 2020
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CMIO

Win/Loss - Why they were selected (by current clients)

When we were exploring EMRs, we had several different vendors who presented to us. We chose...

Oct 2020
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CMIO

Service and Support

I don't personally deal with knowledge base and technical support. I delegate that to our IT and IS...

Oct 2020
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CMIO

ROI / Cost (care and feeding)

MEDITECH driving tangible outcomes would be the vendor allowing me to pause my registries to get the...

Oct 2020
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CMIO

Lessons Learned

I would do a demonstration for any peer or friend who was considering the MEDITECH system, and then...

Oct 2020
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CMIO

ROI / Cost (care and feeding)

If a patient comes to me for a visit, I spend something like 1 minute on the technology piece and 15...

Oct 2020
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Director

Interfacing and Integration

MEDITECH has everything we need for chronic care management regarding the integration with the acute...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

Some of the content could be improved. The system has basic content. With the shift to value-based...

Sep 2020
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Director

Other Observations & Comments

I am pretty satisfied with a lot of the things MEDITECH helps us with. I would say MEDITECH could...

Sep 2020
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Director

Functionality and Upgrades

In terms of areas where the vendor could improve, the first would be driving tangible outcomes, the...

Sep 2020
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Director

Functionality and Upgrades

We are satisfied with the product's functionality, but everyone has room for improvement. MEDITECH...

Sep 2020
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Director

Other Observations & Comments

My long-term plan is to use every MEDITECH Expanse module that has a functionality that we can...

Aug 2020
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Director

Other Observations & Comments

Whether I would buy the system again is a loaded question. I have seen Epic’s product at another...

Aug 2020
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Director

Other Observations & Comments

MEDITECH’s systems are not too bad in terms of interoperability. We are working with the vendor on...

Aug 2020
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Director

Service and Support

We put in requests for bug fixes and program changes to the support people, and they put in updates....

Aug 2020
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CIO

Service and Support

The vendor gave us more than we actually thought we would get; they were very gracious. When we had...

Jun 2020
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CIO

Functionality and Upgrades

The solution isn't a very mature product on the acute side, and there are still some minor issues...

Jun 2020
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Director

Functionality and Upgrades

We are much better off than we were when we went live the first time. We were early customers of the...

Jun 2020
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Director

Functionality and Upgrades

The biggest gap for MEDITECH is how everything they have provided requires the portal. When a...

Jun 2020
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CMIO

Implementation and Training

The transition for ambulatory was actually incredibly smooth in the larger scheme of things....

Jun 2020
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CMIO

Functionality and Upgrades

We continue to struggle with workflows and needs as well as the transition from ambulatory to acute...

Jun 2020
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CISO

Other Observations & Comments

Originally when we went to Expanse Ambulatory EHR, our ambulatory practice was on a different...

May 2020
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CISO

Technology

In terms of optimization, there are many things that we can do within MEDITECH's system, especially...

May 2020
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CISO

Other Observations & Comments

I think the vendor tries to keep promises. I think it would be too strong to call them liars. They...

May 2020
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VP/Other Executive

Service and Support

MEDITECH has been fabulous in supporting us through this COVID-19 crisis. They were sending us...

May 2020
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VP/Other Executive

Implementation and Training

MEDITECH knows their products, and they train about them well. They have people on-site as well as...

May 2020
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VP/Other Executive

Interfacing and Integration

When we talk about integration, there are really two layers. The data layer is obvious; data is...

May 2020
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VP/Other Executive

Functionality and Upgrades

Upgrades have been exactly what we have needed. When we have wanted more, MEDITECH has put those...

May 2020
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VP/Other Executive

Functionality and Upgrades

There are other vendors out there whose systems have more functionality and more bells and whistles,...

May 2020
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VP/Other Executive

Functionality and Upgrades

We sat down with MEDITECH and told them what we needed, and we have now turned a corner where those...

May 2020
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VP/Other Executive

Technology

MEDITECH is not out on the leading edge with some of the other vendors that have brand-new things....

May 2020
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Director

Service and Support

MEDITECH nickel-and-dimes on the ambulatory side. They explained the reason for that, but we were a...

Apr 2020
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Director

Relationship

I generally have to wrangle the executives when necessary. I don't really have to go that far,...

Apr 2020
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Director

Interfacing and Integration

The system integration is excellent. It is integrated very well in our ambulatory clinics and urgent...

Apr 2020
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CIO

Other Observations & Comments

The ambulatory product has a very similar look and feel to the acute product, but the underlying...

Apr 2020
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CIO

Other Observations & Comments

Something that bit us is that our organization first started with just the acute system, and the...

Apr 2020
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CIO

Other Observations & Comments

MEDITECH is catching up with the big vendors. They have very good momentum. On the technology side,...

Apr 2020
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CIO

Interfacing and Integration

Only Expanse Ambulatory EHR has a web interface available for nonproviders. We can use a browser...

Mar 2020
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CIO

Functionality and Upgrades

The platform is so new. MEDITECH is still trying to fix the bugs. Growing pains are natural, and we...

Mar 2020
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CIO

Functionality and Upgrades

MEDITECH is making progress. During the last update, our providers were very happy with the...

Mar 2020
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Nurse

Technology

The web EHR from MEDITECH is a little glitchy. We have more problems on the clinic side compared to...

Mar 2020
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Nurse

Other Observations & Comments

The web part just wasn’t really ready to launch. There were just so many glitches and errors, and we...

Mar 2020
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Nurse

Service and Support

We don’t usually have any issues with upgrades. If we do, MEDITECH gets those fixed quickly. But the...

Mar 2020
 Helpful

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Nurse

Service and Support

I would not purchase the web version again. We have had so many issues. It is just not what it...

Mar 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

MEDITECH has not kept all their promises, and their staff doesn’t know enough about the system....

Mar 2020
 Helpful

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Nurse

Technology

The biggest issues with the web version are that none of the labs roll over appropriately and that...

Mar 2020
 Helpful

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Nurse

Service and Support

I don't see my overall satisfaction changing. A lot of what I value and base my ratings on is the...

Mar 2020
 Helpful

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CIO

Functionality and Upgrades

Expanse Ambulatory EHR is pretty easy to use. I think some of our users might disagree, but a lot of...

Jan 2020
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CIO

Relationship

We have regular calls with our representative from MEDITECH to give us a heads up on things....

Jan 2020
 Helpful

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CIO

Functionality and Upgrades

Pretty much everything is in the MEDITECH system. I don’t see any glaring shortfalls in functionality....

Jan 2020
 Helpful

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CIO

Implementation and Training

A few of the modules probably would have been better served with some stronger specialist...

Jan 2020
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Related Reports View All Reports

Interoperability 2018: Real Progress with Patient-Record Sharing via CommonWell and Carequality
December 2018
Ambulatory EHR (11+ Physicians) 2018: Decision Insights Report
October 2018



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