Expanse Ambulatory EHR Comments

 

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Commentary Summary

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User Commentary

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CIO

Functionality and Upgrades

Things are going well with Expanse Ambulatory EHR. I don’t think a lot has changed recently, other...

Oct 2020
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CIO

Functionality and Upgrades

What we continue to hear from physicians is that the system is too clicky. We have to go from screen...

Oct 2020
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CIO

Functionality and Upgrades

Expanse Ambulatory EHR does not give us great provider efficiency. There are some tools on the...

Oct 2020
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Analyst/Coordinator

Implementation and Training

There needs to be more training on new things that are coming up. We just have a manual to read...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The recent upgrade was okay. There is always calm before the storm, so day one was really quiet, and...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

There are just a lot of things that could mesh a little better. If we really need something to work...

Oct 2020
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Analyst/Coordinator

Service and Support

The ongoing support is sometimes lacking. Sometimes we get people that don’t really understand the...

Oct 2020
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Analyst/Coordinator

Relationship

I wouldn’t necessarily say MEDITECH has proactive service. We really have to go to them if we have...

Oct 2020
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CMIO

Service and Support

I think that MEDITECH keeps their promises. There may be a delay in getting to where they say they...

Oct 2020
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CMIO

Win/Loss - Why they were selected (by current clients)

When we were exploring EMRs, we had several different vendors who presented to us. We chose...

Oct 2020
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CMIO

Service and Support

I don't personally deal with knowledge base and technical support. I delegate that to our IT and IS...

Oct 2020
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CMIO

ROI / Cost (care and feeding)

MEDITECH driving tangible outcomes would be the vendor allowing me to pause my registries to get the...

Oct 2020
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CMIO

Lessons Learned

I would do a demonstration for any peer or friend who was considering the MEDITECH system, and then...

Oct 2020
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CMIO

ROI / Cost (care and feeding)

If a patient comes to me for a visit, I spend 1 minute on the technology piece and 29 minutes with...

Oct 2020
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Director

Interfacing and Integration

MEDITECH has everything we need for chronic care management regarding the integration with the acute...

Sep 2020
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Director

Functionality and Upgrades

Some of the content could be improved. The system has basic content. With the shift to value-based...

Sep 2020
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Director

Other Observations & Comments

I am pretty satisfied with a lot of the things MEDITECH helps us with. I would say MEDITECH could...

Sep 2020
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Director

Functionality and Upgrades

In terms of areas where the vendor could improve, the first would be driving tangible outcomes, the...

Sep 2020
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Director

Functionality and Upgrades

We are satisfied with the product's functionality, but everyone has room for improvement. MEDITECH...

Sep 2020
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Director

Other Observations & Comments

My long-term plan is to use every MEDITECH Expanse module that has a functionality that we can...

Aug 2020
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Director

Other Observations & Comments

Whether I would buy the system again is a loaded question. I have seen Epic’s product at another...

Aug 2020
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Director

Other Observations & Comments

MEDITECH’s systems are not too bad in terms of interoperability. We are working with the vendor on...

Aug 2020
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Director

Service and Support

We put in requests for bug fixes and program changes to the support people, and they put in updates....

Aug 2020
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CIO

Service and Support

The vendor gave us more than we actually thought we would get; they were very gracious. When we had...

Jun 2020
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CIO

Functionality and Upgrades

The solution isn't a very mature product on the acute side, and there are still some minor issues...

Jun 2020
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Director

Functionality and Upgrades

We are much better off than we were when we went live the first time. We were early customers of the...

Jun 2020
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Director

Functionality and Upgrades

The biggest gap for MEDITECH is how everything they have provided requires the portal. When a...

Jun 2020
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CMIO

Implementation and Training

The transition for ambulatory was actually incredibly smooth in the larger scheme of things....

Jun 2020
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CMIO

Functionality and Upgrades

We continue to struggle with workflows and needs as well as the transition from ambulatory to acute...

Jun 2020
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CISO

Other Observations & Comments

Originally when we went to Expanse Ambulatory EHR, our ambulatory practice was on a different...

May 2020
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CISO

Technology

In terms of optimization, there are many things that we can do within MEDITECH's system, especially...

May 2020
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CISO

Other Observations & Comments

I think the vendor tries to keep promises. I think it would be too strong to call them liars. They...

May 2020
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VP/Other Executive

Service and Support

MEDITECH has been fabulous in supporting us through this COVID-19 crisis. They were sending us...

May 2020
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VP/Other Executive

Implementation and Training

MEDITECH knows their products, and they train about them well. They have people on-site as well as...

May 2020
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VP/Other Executive

Interfacing and Integration

When we talk about integration, there are really two layers. The data layer is obvious; data is...

May 2020
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VP/Other Executive

Functionality and Upgrades

Upgrades have been exactly what we have needed. When we have wanted more, MEDITECH has put those...

May 2020
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VP/Other Executive

Functionality and Upgrades

There are other vendors out there whose systems have more functionality and more bells and whistles,...

May 2020
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VP/Other Executive

Functionality and Upgrades

We sat down with MEDITECH and told them what we needed, and we have now turned a corner where those...

May 2020
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VP/Other Executive

Technology

MEDITECH is not out on the leading edge with some of the other vendors that have brand-new things....

May 2020
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Director

Service and Support

MEDITECH nickel-and-dimes on the ambulatory side. They explained the reason for that, but we were a...

Apr 2020
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Director

Relationship

I generally have to wrangle the executives when necessary. I don't really have to go that far,...

Apr 2020
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Director

Interfacing and Integration

The system integration is excellent. It is integrated very well in our ambulatory clinics and urgent...

Apr 2020
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CIO

Other Observations & Comments

The ambulatory product has a very similar look and feel to the acute product, but the underlying...

Apr 2020
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CIO

Other Observations & Comments

Something that bit us is that our organization first started with just the acute system, and the...

Apr 2020
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CIO

Other Observations & Comments

MEDITECH is catching up with the big vendors. They have very good momentum. On the technology side,...

Apr 2020
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CIO

Interfacing and Integration

Only Expanse Ambulatory EHR has a web interface available for nonproviders. We can use a browser...

Mar 2020
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CIO

Functionality and Upgrades

The platform is so new. MEDITECH is still trying to fix the bugs. Growing pains are natural, and we...

Mar 2020
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CIO

Functionality and Upgrades

MEDITECH is making progress. During the last update, our providers were very happy with the...

Mar 2020
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Nurse

Technology

The web EHR from MEDITECH is a little glitchy. We have more problems on the clinic side compared to...

Mar 2020
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Nurse

Other Observations & Comments

The web part just wasn’t really ready to launch. There were just so many glitches and errors, and we...

Mar 2020
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Nurse

Service and Support

We don’t usually have any issues with upgrades. If we do, MEDITECH gets those fixed quickly. But the...

Mar 2020
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Nurse

Service and Support

I would not purchase the web version again. We have had so many issues. It is just not what it...

Mar 2020
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Nurse

ROI / Cost (care and feeding)

MEDITECH has not kept all their promises, and their staff doesn’t know enough about the system....

Mar 2020
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Nurse

Technology

The biggest issues with the web version are that none of the labs roll over appropriately and that...

Mar 2020
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Nurse

Service and Support

I don't see my overall satisfaction changing. A lot of what I value and base my ratings on is the...

Mar 2020
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CIO

Functionality and Upgrades

Expanse Ambulatory EHR is pretty easy to use. I think some of our users might disagree, but a lot of...

Jan 2020
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CIO

Relationship

We have regular calls with our representative from MEDITECH to give us a heads up on things....

Jan 2020
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CIO

Functionality and Upgrades

Pretty much everything is in the MEDITECH system. I don’t see any glaring shortfalls in functionality....

Jan 2020
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CIO

Implementation and Training

A few of the modules probably would have been better served with some stronger specialist...

Jan 2020
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CMIO

Functionality and Upgrades

There are some things that I would like to see the vendor do differently with problem lists. I would...

Dec 2019
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CMIO

Interfacing and Integration

The vendor tends to not be responsive to integrating a third-party software that we want to...

Dec 2019
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CMIO

Service and Support

MEDITECH gave us a lot of resources. They made multiple trips out to our site. They have developed...

Dec 2019
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CMIO

Functionality and Upgrades

The one issue I have is that the system is not as fast as I would like it to be.

Dec 2019
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CIO

Functionality and Upgrades

MEDITECH has combined their test and in-production environments, so whenever we think we are going...

Dec 2019
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CIO

Service and Support

MEDITECH's support people are a mixed bag. They are honest, communicative, and responsive, and they...

Dec 2019
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CIO

Other Observations & Comments

Our physicians from the family practice and cardiology areas have been very positive about the...

Dec 2019
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Director

Technology

Expanse Ambulatory EHR's performance isn't great. Sometimes users click on things and see a spinning...

Dec 2019
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Director

Functionality and Upgrades

Expanse Ambulatory EHR is definitely easier to use. It used to be less intuitive and harder to...

Dec 2019
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Director

Lessons Learned

Customers using an old version of MEDITECH's platform have much to gain from moving to Expanse...

Dec 2019
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Director

Future Outlook

Our satisfaction with Expanse Ambulatory EHR will increase when we upgrade our hospital side to use...

Dec 2019
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Director

Functionality and Upgrades

MEDITECH could definitely improve their documentation, and they could improve the on-screen real...

Dec 2019
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Director

Interfacing and Integration

One of the greatest strengths of Expanse Ambulatory EHR is its integration. It really helps to have...

Dec 2019
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Director

Functionality and Upgrades

Expanse Ambulatory EHR offers us care coordination and communication, and it helps make ordering...

Dec 2019
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Director

Technology

We like the mobile platform for Expanse Ambulatory EHR. We like that we can use it from a web...

Dec 2019
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Nurse

Relationship

MEDITECH helps bridge the gap for meaningful use and reporting. We still have some requests that...

Nov 2019
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CIO

Relationship

I don’t think MEDITECH nickel-and-dimes. They really stepped up and corrected a lot of things that...

Nov 2019
(1)
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CIO

Win/Loss - Why they were selected (by current clients)

I think we would buy the system again today. It wasn’t really available two or three years ago, so...

Nov 2019
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CIO

Service and Support

We made a significant investment initially. Fully upgrading to the next version, will add another...

Nov 2019
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CIO

Functionality and Upgrades

MEDITECH’s development backlog is probably pretty deep, especially with adding features and...

Nov 2019
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CMO

Lessons Learned

We have been contacted by other small hospitals that were considering MEDITECH's product, and we...

Nov 2019