Expanse Ambulatory EHR
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
I always have access to whoever I need from MEDITECH. MEDITECH has been a terrific partner.
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The system is a solid product, and it functions well. It is customizable, and we haven't had any...
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The way that the system is programmed does not facilitate times when we have complex billing...
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I haven’t had any issues with MEDITECH not meeting a timeline. When it was still early with the...
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MEDITECH provides the tools needed for regulatory report tracking and quality surveillance, so we do...
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I don't care for the fact that most of MEDITECH's training is web based and self-paced, though...
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MEDITECH makes up the difference from being a cheap EHR option with their support department. We are...
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One thing that drives a client to Expanse Ambulatory EHR is the fact that it is one of the least...
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The MEDITECH executives have been involved. We have an executive assigned to our account. They want...
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I have been a fair proponent of MEDITECH's ambulatory product because I have thought that the vendor...
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I would buy MEDITECH’s product again because of the integration it gives us. Before, we were on...
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MEDITECH absolutely avoids nickel-and-diming. They absolutely are a very good fiscal partner. We...
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If a vendor is proactive, they meet my needs before I ask for things. But that isn’t the case with...
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MEDITECH hasn't charged us for anything except for when we have asked to partner with a third-party...
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MEDITECH doesn’t do any ongoing training with us. They give us the priority-pack schedule and give...
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Some of the providers feel that there are too many clicks in the EHR, but that is a drawback for...
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We like that we now have everything on one EHR with MEDITECH's product. Before, we had two systems,...
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MEDITECH could enhance and optimize their specialty applications quite a bit. We had a new user who...
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MEDITECH’s implementation services were really good. They have a habit of hiring very young, fresh...
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There is no perfect EHR, but I think Expanse Ambulatory EHR is the best one. I expect our...
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MEDITECH promises to resolve concerns within a reasonable time frame, but sometimes those concerns...
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Expanse Ambulatory EHR was what we expected it to be. It was delivered within the timeline and...
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Because I use the software every day, I am used to it. The most surprising thing for me is when I...
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MEDITECH doesn't charge us for updates or anything like that. But if a new product line came out,...
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We have grown with Expanse Ambulatory EHR. The solution still has a ways to go before it is mature....
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MEDITECH is more proactive than they used to be.
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MEDITECH does a great job of capturing data, but then the use of that data can get complicated. Some...
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MEDITECH keeps us updated. I get a lot of emails when something is going on. I get blast emails from...
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We are very well integrated. The integration is seamless. The process for moving patients between...
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I would recommend MEDITECH to another institution wholeheartedly. But the implementation has to be...
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When our executive wanted to talk to executive-level people at MEDITECH, things had to go through...
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I am responsible for all the training for the clinicians, and I think I am doing something right in...
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We are pretty good at solving most issues in-house. MEDITECH gave us a lot of support at the...
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I want the system to be faster. Sometimes I stare at a blue circle going around and around too much....
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The vendor’s support isn’t responsive or always extremely helpful. It seems like every couple of...
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The solution is now web based, so we can get to it more easily. I really like that we can use...
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The implementation was pretty good. We had a lot of training. The vendor did a really good job of...
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After going live, Expanse Ambulatory EHR wasn't working out of the box the way we wanted it to, but...
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The vendor schedules priority pack updates, which deliver fixes and changes to the functionality and...
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When MEDITECH knows there will be downtime, they are good at letting us know ahead of time. We...
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The system isn't cheap. No EHR is cheap, but the system is definitely worth our money.
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The first week was tough with the system stability. MEDITECH was very responsive and figured out the...
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MEDITECH's marketing is pretty good, but their actual delivery in some areas is not what was...
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In its current state, the web portion of Expanse Ambulatory EHR is still a little clunky with how it...
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There isn't a lot of training. Unfortunately, some of our users are more versed in the system than...
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The vendor has a vision, but they aren't necessarily delivering in the best way that they described....
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The system is fine for basic things. With any of the specialty things, it is more complicated. The...
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The system has been slow from the beginning. The vendor said they were going to figure that out, but...
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MEDITECH has a maintenance fee, but we know what we are getting into with that. The vendor has some...
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The biggest benefits of Expanse Ambulatory EHR are its interoperability and the fact that we can...
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MEDITECH needs to continue to build on what they have. They have voice-command navigation that can...
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MEDITECH has been very customer focused over the years as we have presented them with things that we...
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MEDITECH is very good about development road maps. They are very good about listening to customer...
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MEDITECH's latest EHR is an absolutely massive upgrade from their previous work. We had the older...
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We praise MEDITECH for their customization options, but there are some decisions that MEDITECH makes...
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In general, MEDITECH's acute product could be better in terms of communicating with the ambulatory...
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We had significant issues with our launch just from a server and stability issue. We are not quite...
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We are a multispecialty organization, and the product’s one chart functionality where everything is...
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A lot of the functionality with Expanse Ambulatory EHR improves after a patient has been seen for a...
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The biggest things we wish MEDITECH would focus on are the speed and performance of the product and...
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MEDITECH definitely will improve their ambulatory product. It will take years, but MEDITECH slowly...
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The support structure MEDITECH has in place is really good. They should definitely keep that up.
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Maintenance of the MEDITECH system is very time intensive compared to other EHRs that I have worked...
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MEDITECH's solution is very clunky. In our prior experience with other EMRs, for the most part, we...
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The biggest issue isn’t what the EHR can do. The problem is really the way the system does...
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Most of the time when we need MEDITECH, we just call the main phone number. We always get a live...
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The MEDITECH ambulatory product is not very mature, so they have a lot of development to still put...
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Two things I like about Expanse Ambulatory EHR are the favorites list and compatibility with our...
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When we are starting medications, there are a lot of pop-ups and an excess of passwords, and we...
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MEDITECH is responsive. They have dedicated one of their executives to be a primary contact. When I...
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When I send an order for surgery from the ambulatory side to the acute care side, the system...
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MEDITECH's IT people are experts in one specific area, but I want them to be able to provide...
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MEDITECH needs to focus on improving intramodular interoperability. The interoperability doesn't...
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MEDITECH could increase their support and knowledge around upgrades. MEDITECH could always do better...
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We don't have as much integration between our acute care and ambulatory systems as we had hoped. We...
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We have had a lot of issues with support. We have support people assigned to us who aren't very...
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MEDITECH's training leaves a lot to be desired. We learn more after the fact, unfortunately, than we...
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We get our money's worth. Of course, all EHRs are too damn expensive. However, I would say that...
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In the past, MEDITECH was probably like other EHR vendors. MEDITECH was scrambling to keep up with...
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MEDITECH offers up the best of intentions, but they fail occasionally when it comes to keeping...
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I have been locked in with this product for years, and I haven't been offered any new technology....
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Bringing on providers who have used other standalone ambulatory products has been a challenge. Those...
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We knew what we were buying, we knew the price point, and we were very satisfied with another...
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We have had a number of significant challenges. One of MEDITECH's greatest strengths is that they...
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MEDITECH was able to do a virtual implementation for us with no one on-site, and it actually went...
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We are very happy with the solution. Its speed is sometimes an issue, but in general, it is pretty...
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We have multiple specialties that use the solution, but one of our specialties is a bit weaker with...
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MEDITECH's executive involvement has been outstanding. I can pick up the phone and talk to any of...
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Our conversions to Expanse Ambulatory EHR have gone well. They have been pretty uneventful. There...
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If there is anything that MEDITECH needs to work on, it is having specialized documentation and more...
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Expanse Ambulatory EHR has definitely met our needs. From a patient-centered perspective, MEDITECH...
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Expanse Ambulatory EHR needs to have a better partnership with the hardware. MEDITECH needs more...
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Having the acute care part of the solution is a huge win for us. If we didn't have the acute care...
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The ordering process is intuitive. The system is easy for end users; they can easily accomplish...
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We got stuck in a really awkward position with MEDITECH. They were locked down on what we could do...
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We would like some of the functionality in the workload to be improved. We had some functionality in...
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The real estate on the screen is a little hard to navigate sometimes. The system doesn't always make...
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I can get anyone on the phone. They do return calls and respond quickly.
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There could be some room for improvement with MEDITECH's ambulatory solution. We find that Expanse...
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MEDITECH has sent people in, and the system still winds up being overly manual.
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We feel that Expanse Ambulatory EHR is in its early state and is still immature, but we do expect...
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I like the solution's user interface. It is easy to navigate.
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I would like to have the integrated ability to do virtual visits in the system.
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The vendor could improve their responsiveness. We still have a number of outstanding issues that...
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When we went live with Expanse Ambulatory EHR, we were an early adopter. I think MEDITECH just...
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Expanse Ambulatory EHR does what it is supposed to do. It is more integrated than our previous EMR...
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The providers are really struggling with using Expanse Ambulatory EHR. I don't know whether there is...
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We have a database throughout the state, and the files of patients who receive controlled substances...
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We are planning to use Expanse Ambulatory EHR across multiple provider spaces. The solution makes us...
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MEDITECH could improve by sharing their product road map with us. Before the COVID-19 pandemic, they...
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MEDITECH's support and billing are fine. They make themselves available. They have 24/7 support when...
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Expanse Ambulatory EHR works very well. We don’t have any real struggles with it. There are some...
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When we upgraded the system, everything was completely new. That was a struggle. We had some issues...
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I would like to see the vendor put more emphasis on some of the functionalities that our customers...
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It is hard to keep customers happy all the time, but the vendor does a good job. They are very...
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