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Expanse Ambulatory EHR Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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CIO

The biggest thing MEDITECH should focus on is the ability to connect with other entities easily....

May 2021
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CIO

I really like MEDITECH as a vendor. They have good customer service and are very good partners....

May 2021
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CIO

MEDITECH charges appropriately. I don’t have any complaints in that area. MEDITECH has a very...

May 2021
||
(0)
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CIO

Our implementation was good. MEDITECH had training. I am lucky that my staff is really strong with...

May 2021
||
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CIO

The product does work exactly as promoted. I would say that it is perfect. The product is as...

May 2021
||
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CIO

With delivering new technology, MEDITECH does priority packs. Those have become much easier for us...

May 2021
||
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Director

We need better integration with Expanse Ambulatory EHR’s order to schedule. The integration piece...

Apr 2021
||
(0)
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Director

Expanse Ambulatory EHR was very rough to get implemented. The consultants told us we were the best...

Apr 2021
||
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Director

The web-based platform is definitely what stands out to us. That is very convenient. We can use the...

Apr 2021
||
(0)
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Director

MEDITECH gives us release update emails. A couple of specialists have reached out to us with...

Apr 2021
||
(0)
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Director

Everybody is always looking for the perfect EHR, and I don't think that there is such a thing as a...

Apr 2021
||
(0)
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Director

I would recommend Expanse Ambulatory EHR to a peer over any other product I have seen. I was with an...

Apr 2021
||
(0)
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Director

I am a big fan of MEDITECH, but they are the only vendor I have worked with for many years. For me,...

Apr 2021
||
(0)
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Director

MEDITECH hired a consulting firm for the implementation, so the consultants did a lot of the...

Apr 2021
||
(0)
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Analyst/Coordinator

Our physicians can get through the day, but Expanse Ambulatory EHR is not as intuitive as we think...

Mar 2021
||
(0)
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Analyst/Coordinator

We have made a lot of progress with Expanse Ambulatory EHR compared to where we were with previous systems....

Mar 2021
||
(0)
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CIO

Coming off of a mature, niche ambulatory practice EHR and going to a web-based ambulatory solution...

Mar 2021
||
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CIO

I would not hesitate to buy this solution again. Obviously, that could change as time goes on. The...

Mar 2021
||
(0)
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CIO

It is nice to have everything on one integrated record between the hospital and clinics. I expect...

Jan 2021
||
(0)
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CIO

There are some things that take us more time in Expanse Ambulatory EHR than they took us in our...

Jan 2021
||
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CMIO

I really think that MEDITECH could do better when it comes to the speed of the implementation. I...

Dec 2020
||
(0)
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CMIO

Expanse Ambulatory EHR is fairly user friendly. The system is continually improving, and things are...

Dec 2020
||
(0)
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CMIO

I would like to see MEDITECH head issues that they know are present without us having to ask about them....

Dec 2020
||
(0)
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CIO

We can do priority lists and escalate things when we need to, and MEDITECH's support people seem to...

Dec 2020
||
(0)
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CIO

Getting MEDITECH's Expanse platform has really allowed us to take advantage of the different...

Dec 2020
||
(0)
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CMIO

It would be helpful if there were an easier way to print labs. We want to be able to view both...

Dec 2020
||
(0)
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CMIO

The patient portal for Expanse Ambulatory EHR is a vast improvement. The access is easier, and the...

Dec 2020
||
(0)
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CMIO

The organization of information has improved, especially in relation to finding and visualizing...

Dec 2020
||
(0)
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CMIO

The system has added a significant number of clicks to the clinician documentation. We have...

Dec 2020
||
(0)
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Director

It is not easy to arrange training with MEDITECH, especially throughout the year. If training is...

Dec 2020
||
(0)
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CIO

We had some issues with quality control on a recent Expanse Ambulatory EHR release. The last...

Dec 2020
||
(0)
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Nurse

I feel like MEDITECH is swamped with service. Their response time is slower, and there are a lot of...

Dec 2020
||
(0)
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Nurse

Overall, our implementation went pretty well. When COVID-19 hit, a lot of people got laid off, so...

Dec 2020
||
(0)
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Analyst/Coordinator

One thing that MEDITECH does well is provide web-based access. The system is really easy to support...

Dec 2020
||
(0)
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CMIO

MEDITECH should have provided more individual services based on the practice and on our specific...

Dec 2020
||
(0)
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CMIO

MEDITECH is really flexible in allowing us to do things our way. We can set up documentation and...

Dec 2020
||
(0)
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CMIO

MEDITECH keeps their promises but maybe not on the timeline that they say they are going to. Across...

Dec 2020
||
(0)
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CMIO

I like MEDITECH's approachability. They are really willing to try to help us. We have the ability to...

Dec 2020
||
(0)
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CIO

The ease of use depends on the end users. The system is all web based, so it is easy to use. The...

Dec 2020
||
(0)
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CIO

We have had to do quite a bit of extra training within our learning management system in order to...

Dec 2020
||
(0)
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CIO

MEDITECH struggled with the size of our hospital system. I am not sure that the problem was totally...

Dec 2020
||
(0)
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CIO

We were having some major problems with downtime and the revenue cycle piece, and MEDITECH really...

Dec 2020
||
(0)
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CIO

We have completely migrated to the Expanse platform. Using it has been a good experience. Obviously,...

Dec 2020
||
(0)
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CIO

The efficiency and provider satisfaction are huge outcomes. We have also enhanced patient care...

Dec 2020
||
(0)
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Director

Expanse Ambulatory EHR is a great system and makes our lives a lot easier. Our satisfaction remains...

Dec 2020
||
(0)
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Director

The training provided by MEDITECH was great. They were on-site and did really well. All of our...

Dec 2020
||
(0)
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CIO

MEDITECH's solution will not be going away any time soon. I think it works pretty well for what we...

Dec 2020
||
(0)
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CIO

I would like MEDITECH to focus on the quality of their service and support because we have changed...

Dec 2020
||
(0)
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CIO

When we went with the system, MEDITECH showed us a certain product, and it was just fantastic. It...

Dec 2020
||
(0)
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CIO

On the MEDITECH side, we often take upgrades or updates that have bugs in them. MEDITECH is aware of...

Dec 2020
||
(0)
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CIO

MEDITECH really doesn’t do much training. They do some webinars that show us new products and things...

Dec 2020
||
(0)
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CIO

MEDITECH has been very good at supporting interoperability, but there is an extra cost. MEDITECH has...

Dec 2020
||
(0)
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CIO

If we have a big issue, MEDITECH gets on it. We just have to call them to make sure they do it. They...

Dec 2020
||
(0)
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CIO

MEDITECH's solution is not bad at driving outcomes. It is getting better because we are starting to...

Dec 2020
||
(0)
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CMIO

MEDITECH is good overall. The tool is very customizable. I can’t say that they are better in one...

Nov 2020
||
(0)
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CMIO

The tool is strong for documenting. It has worked and been doable for all of our specialties. I...

Nov 2020
||
(0)
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CMIO

Some companies have decided to be very customized and have different templates for all the different...

Nov 2020
||
(0)
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CMIO

I go to MEDITECH, and I can see that things are coming. I always want MEDITECH to work on...

Nov 2020
||
(0)
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CMIO

Technically, we aren't on Expanse Ambulatory EHR, but we are on something very similar. We are on...

Nov 2020
||
(0)
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CMIO

MEDITECH keeps most of their promises, but I can’t say that every single promise has been kept.

Nov 2020
||
(0)
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CMIO

From what I have gathered, MEDITECH doesn’t nickel-and-dime and charge for everything.

Nov 2020
||
(0)
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CMIO

The system works really well, and it is user friendly. Part of the training is that we don’t have to...

Nov 2020
||
(0)
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CMIO

The tool does a really good job, but there will always be things that we can enhance, and the tool...

Nov 2020
||
(0)
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CMIO

MEDITECH could improve their support by having a bit more communication. We request changes, or they...

Nov 2020
||
(0)
 Thank you  Helpful

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CMIO

I would tell others that MEDITECH is ahead of the curve. I see the things they are working on, and I...

Nov 2020
||
(0)
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 or  to see details.

CMIO

The issue with the EHR is that we don’t have everything implemented when it comes to the patient...

Nov 2020
||
(0)
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CMIO

MEDITECH has a lot of products that we have not gone fully live with. They do have some capabilities...

Nov 2020
||
(0)
 Thank you  Helpful

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CMIO

I am pretty satisfied with the product. It is so much better than what we had before. The things...

Nov 2020
||
(0)
 Thank you  Helpful

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CMIO

We have been having issues with our interface to our HIE in our state. I think most of that has been...

Nov 2020
||
(0)
 Thank you  Helpful

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CMIO

We want MEDITECH to focus on our relationship and guidance. When going through the implementation...

Nov 2020
||
(0)
 Thank you  Helpful

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Physician

The main issue we have with MEDITECH’s product is the speed. The chart-load times are frustrating,...

Nov 2020
||
(0)
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Physician

I am happy with most of what the product does. The system functions well. There are specific things...

Nov 2020
||
(0)
 Thank you  Helpful

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Physician

Upgrades from MEDITECH are usually good. Occasionally, something breaks with an upgrade. In terms of...

Nov 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The top things I would like to see the vendor work on are ease of use and basic functionality. As...

Nov 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

For most of us in our specialties, the vendor does offer a pretty good array of abilities to meet...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Over the course of time that we have been working in the system, there have been things that the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the most part, we did the implementation of the product ourselves. We didn’t really get to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We technically didn’t receive any training because we did the training ourselves, but in terms of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has been known to push out things that haven't been completely tested. From our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The services and things we have from MEDITECH are actually far better than what other hospitals have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would recommend either professional services or consultants that are not affiliated with the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is new. There is a lot of learning going on. MEDITECH is learning with us. I think the...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We have regular calls with account managers that influence change. MEDITECH definitely helps us meet...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Things are going well with Expanse Ambulatory EHR. I don’t think a lot has changed recently, other...

Oct 2020
||
(0)
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 or  to see details.

CIO

What we continue to hear from physicians is that the system is too clicky. We have to go from screen...

Oct 2020
||
(0)
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CIO

Expanse Ambulatory EHR does not give us great provider efficiency. There are some tools on the...

Oct 2020
||
(0)
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Analyst/Coordinator

There needs to be more training on new things that are coming up. We just have a manual to read...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The recent upgrade was okay. There is always calm before the storm, so day one was really quiet, and...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

There are just a lot of things that could mesh a little better. If we really need something to work...

Oct 2020
||
(0)
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Analyst/Coordinator

The ongoing support is sometimes lacking. Sometimes we get people that don’t really understand the...

Oct 2020
||
(0)
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Analyst/Coordinator

I wouldn’t necessarily say MEDITECH has proactive service. We really have to go to them if we have...

Oct 2020
||
(0)
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 or  to see details.

CMIO

I think that MEDITECH keeps their promises. There may be a delay in getting to where they say they...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

When we were exploring EMRs, we had several different vendors who presented to us. We chose...

Oct 2020
||
(0)
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CMIO

I don't personally deal with knowledge base and technical support. I delegate that to our IT and IS...

Oct 2020
||
(0)
 Thank you  Helpful

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CMIO

MEDITECH driving tangible outcomes would be the vendor allowing me to pause my registries to get the...

Oct 2020
||
(0)
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CMIO

I would do a demonstration for any peer or friend who was considering the MEDITECH system, and then...

Oct 2020
||
(0)
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CMIO

If a patient comes to me for a visit, I spend something like 1 minute on the technology piece and 15...

Oct 2020
||
(0)
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Director

MEDITECH has everything we need for chronic care management regarding the integration with the acute...

Sep 2020
||
(0)
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Director

Some of the content could be improved. The system has basic content. With the shift to value-based...

Sep 2020
||
(0)
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 or  to see details.

Director

I am pretty satisfied with a lot of the things MEDITECH helps us with. I would say MEDITECH could...

Sep 2020
||
(0)
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Director

In terms of areas where the vendor could improve, the first would be driving tangible outcomes, the...

Sep 2020
||
(0)
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Director

We are satisfied with the product's functionality, but everyone has room for improvement. MEDITECH...

Sep 2020
||
(0)
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 or  to see details.

Director

My long-term plan is to use every MEDITECH Expanse module that has a functionality that we can...

Aug 2020
||
(0)
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 or  to see details.

Director

Whether I would buy the system again is a loaded question. I have seen Epic’s product at another...

Aug 2020
||
(0)
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 or  to see details.

Director

MEDITECH’s systems are not too bad in terms of interoperability. We are working with the vendor on...

Aug 2020
||
(0)
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Director

We put in requests for bug fixes and program changes to the support people, and they put in updates....

Aug 2020
||
(0)
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CIO

The vendor gave us more than we actually thought we would get; they were very gracious. When we had...

Jun 2020
||
(0)
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CIO

The solution isn't a very mature product on the acute side, and there are still some minor issues...

Jun 2020
||
(0)
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Director

We are much better off than we were when we went live the first time. We were early customers of the...

Jun 2020
||
(0)
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Director

The biggest gap for MEDITECH is how everything they have provided requires the portal. When a...

Jun 2020
||
(0)
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CMIO

The transition for ambulatory was actually incredibly smooth in the larger scheme of things....

Jun 2020
||
(0)
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CMIO

We continue to struggle with workflows and needs as well as the transition from ambulatory to acute...

Jun 2020
||
(0)
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