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User Commentary
Relationship
I wish MEDITECH would get their product maps and development team to move up their timelines or add...
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Relationship
MEDITECH’S technical support at night is off the charts. The technical support team is one team that...
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Relationship
We do have frequent discussions with MEDITECH’s executives, and we go over our current issues.
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Product, Value
I would buy MEDITECH's system again for our organization because of the size. We are not big, but we...
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Loyalty, Relationship
On the road map, MEDITECH keeps their promises. They have seminars a couple of times a year that we...
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Operations, Product
The system does a fairly solid job, and the vendor is getting better on the ambulatory side. There...
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Product
The biggest issues I have basically are just the shortcomings of interfacing and other vendor...
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Product
There is complexity in the integration when we start getting into some of the clinical things....
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Operations
MEDITECH put all the training online, so it is pretty good. And they give webinars.
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Culture, Operations
Expanse Ambulatory EHR wasn't completely built when we went live on it. MEDITECH could improve by...
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Product
If I were to choose an EHR again, I would have to evaluate a little before going with Expanse...
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Relationship, Product
I like the front-office abilities in Expanse Ambulatory EHR, and I like some of the automation. For...
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Loyalty, Product
I hope that MEDITECH will improve the system by enhancing its workflows and taking some of our...
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Relationship
We have regular communication with one of MEDITECH’s executives. The vendor comes on-site, and our...
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Loyalty, Product
I have seen other patient portals that are more user friendly, intuitive, and appealing and that...
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Relationship
The benefit of using MEDITECH’s services is that the vendor has a direct line to the programmers and...
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Loyalty, Relationship
We engaged MEDITECH, and we had one of their physician champions provide a lot of insight. That...
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Relationship, Product
We have run into issues with MEDITECH. The system had some code, value, or algorithm issues, and...
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Product
There is one aspect of Expanse Ambulatory EHR where providers can’t enter orders for something, so...
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Loyalty, Relationship, Operations
MEDITECH has had a lot of turnover in staff, as all businesses have, and they have also changed to a...
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Relationship
MEDITECH does a good job of letting us know about problems that they have identified, and I have an...
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Product
Working with MEDITECH on one certain integration project has been a fantastic experience so far, and...
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Relationship, Operations
MEDITECH usually does a pretty good job with our upgrades, and there are usually upgrades that we...
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Relationship
MEDITECH's support for the system struggles a little with things being sent back and forth between...
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Operations
I would tell someone who was implementing the system to make sure that they did training with their...
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Operations, Product
There isn't a lot of training for the system, and the system doesn't do everything that we want it...
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Product, Value
The system is a huge help for us when it comes to getting everyone onto one medical record. The...
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Operations, Operations
MEDITECH doesn’t train. We have to look up best practices for our workflow. The vendor has websites...
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Product, Product
Expanse Ambulatory EHR’s functionality is limited to how MEDITECH does their document builds and...
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Product, Product
Before a recent upgrade, we had the ability in Expanse Ambulatory EHR to require attestation...
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Loyalty, Loyalty
Expanse Ambulatory EHR doesn’t help reduce any issues. We find so many workarounds that even...
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Loyalty
I am happy with Expanse Ambulatory EHR, and I would choose to go with the system again. I think that...
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Operations
MEDITECH could do a better job of training from a consultant standpoint. Our training for our...
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Relationship, Operations
MEDITECH has been a great partner for us. They have been very receptive to questions and concerns...
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Operations
I don't really have ongoing training for Expanse Ambulatory EHR. That could be an area of...
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Loyalty, Product
Expanse Ambulatory EHR is a necessary evil. Theoretically, if it did everything we really wanted it...
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Operations, Product
I honestly think the product is pretty easy to use, but there are a lot of clicks to get anywhere....
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Value
Expanse Ambulatory EHR is definitely a less costly product than other products would be, but I don't...
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Relationship, Product
MEDITECH does upgrades that seem to respond to thoughts and recommendations. They are flexible and...
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Product
I would love to see the vendor make the product slicker. I don't know whether our problem is because...
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Loyalty, Product
Working with Expanse Ambulatory EHR is a challenge, but things are getting better every day. That is...
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Operations
MEDITECH has worked to get some of the training we have needed and to correct some of the things...
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Operations
There is a lot of training to do, and we have to do it ourselves. That can be hard for an end user...
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Product
Expanse Ambulatory EHR is pretty straightforward from a lab perspective. Everything goes into the...
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Operations
MEDITECH’s service staff is pretty knowledgeable, but the implementation staff needs additional...
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Relationship
MEDITECH does not keep their promises related to service. Their ticket system is terrible, and they...
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Operations
MEDITECH's trainings were good. I asked for training guides because I usually teach myself off of...
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Relationship
There's a task list thing on MEDITECH’s website, and they get back to us really quickly most of the...
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Relationship, Relationship, Operations, Operations
Converting some of our affiliated medical practices over to Expanse Ambulatory EHR was rough even...
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Product, Product
The product is not as well baked as MEDITECH made it sound like it was. In some places, the...
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Product, Product, Value, Value
Even though we have issues with Expanse Ambulatory EHR, its price point isn't terrible, and MEDITECH...
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Product, Product
MEDITECH should make the product more user friendly and less clicky and make the workflow more intuitive....
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Relationship, Relationship, Product, Product
MEDITECH does a lot. They do quality tracking for clinical quality measures. The tool isn't bad, but...
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Value, Value
MEDITECH doesn’t charge us for every little thing, but they charge us for more than I would like to...
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Loyalty, Product
One nice upcoming edition of Expanse Ambulatory EHR will include the AI component of the virtual...
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Relationship
There tend to be some times when we feel like we are beating a dead horse by testing things, sending...
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Product
One pain point with Expanse Ambulatory EHR is the integration of the different account types at our...
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Product
Some of Expanse Ambulatory EHR’s pharmacy, lab, and imaging pieces don't function as well in the web...
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Relationship, Product
Overall, the speed of Expanse Ambulatory EHR’s web platform seems to be okay, and it looks and feels...
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Operations
We don't get a lot of training for Expanse Ambulatory EHR. We do get some with our big updates, but...
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Product
Like most solutions that aren't specialized for the ambulatory space, there are things that are...
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Product
We have a few things in the works in terms of enhancements. Problem-list management is something the...
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Product
I love the single record. Having access to images and labs wherever they were done is amazing. I...
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Operations
MEDITECH doesn't really train us unless it is for a new build.
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Operations, Product
MEDITECH's system is very intuitive. It is a great product. We have some doctors who are outsourced....
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Relationship
We receive many annoying messages about how MEDITECH has found a patient safety issue and we need to...
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Loyalty
When we were looking to go to the MEDITECH system, we looked at other vendors to see whether we...
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Operations
Our recent experience with training was unfortunately during the COVID-19 pandemic, so we did...
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Relationship
MEDITECH is pretty good at keeping up with all the regulatory things. They also send out DTS to us...
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Product
MEDITECH's system is really lacking on the clinical side. I hear complaints from the doctors all the...
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Product
There is no integration between Expanse Ambulatory EHR and other EHRs. They don’t really talk to one...
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Loyalty, Product
MEDITECH said the electronic prescription authorization was going to be streamlined, and it really...
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Product
We didn't even have support with the latest upgrades because we had already been live with the solution....
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Product
Expanse Ambulatory EHR does pretty well with reporting, but there are some areas where the vendor...
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Loyalty, Product, Value
In the Expanse world, we are getting a lot of enhancements with enhanced functionality.
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Relationship
The customer support from MEDITECH is doing pretty well.
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Operations, Product
The reporting could be better. We need a lot of flexibility with cosigners and supervising...
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Product
I like the entire EMR from beginning to end. MEDITECH is one of the only vendors that support things...
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Product
MEDITECH offers video visits in their module. With Expanse Ambulatory EHR, we have the ability to...
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Operations
When we were getting the system, we thought that our whole world was going to change. However, it...
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Operations, Product, Value
We can work with the system through an API. That makes things a little better for us. We started to...
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Operations
It takes a while to get responses from the vendor's support people. During our implementation, we...
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Product
Our clinicians' experiences with Expanse Ambulatory EHR have involved more clicks. Things take a...
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Product, Value
With Expanse Ambulatory EHR, we are integrated across all of our inpatient and outpatient areas....
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Product
The vendor is offering things in terms of new technology. Our adoption of the system is a little...
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Operations
MEDITECH really needs to provide training. They provide training on building the product but not...
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Operations, Product
When we first took Expanse Ambulatory EHR, it did not have a reference lab integration. That had to...
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Product
I would tell other potential customers that Expanse Ambulatory EHR is very comprehensive and has the...
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Relationship
MEDITECH has kept their promises. Our end users wouldn’t agree, but that is because they have...
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Culture
Expanse Ambulatory EHR is a quality product. It has the tools to get the job done and is fairly good...
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Operations, Product
Expanse Ambulatory EHR is always challenging for new users. That is true with any new software, but...
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Relationship
MEDITECH’s support is variable by module. Some of the analysts are very good and have quick...
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Relationship, Product
Clients can subscribe to MEDITECH’s newsletter where the vendor sends out alerts and information...
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Relationship
We have calls with our MEDITECH account manager on a regular, frequent basis. That person is great....
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Product
I like some of the customization options that providers have in their documentation in Expanse...
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Product
The health management routine is very confusing and difficult to use in Expanse Ambulatory EHR. The...
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Culture, Relationship
MEDITECH does not keep their promises regarding their development process and the delivery of...
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Operations
MEDITECH is not great at delivering training. Most of the things we learn, we have to dig through...
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Product
Expanse Ambulatory EHR is a good solution for hospital systems that are already using MEDITECH...
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Relationship
MEDITECH is engaged with us. They listen to what we are looking for and try to get to those things...
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Product
The product works very well for primary care clinics and urgent care facilities, but it falls short...
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Relationship
The quality of the vendor's support depends on who we work with. We could have an analyst who is...
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Product
There is an interface between the ambulatory and acute care systems, but there are still two...
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Product
The providers are generally happy with the system because of how everyone accesses the EHR from the...
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Loyalty
We had an outpatient specialty group that wanted to move to Expanse Ambulatory EHR, and MEDITECH...
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Product
A lot of MEDITECH's standard reports are good enough for small, critical-access hospitals. But we...
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Product
I have a really great account representative who works well with me. It is the system functionality...
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Relationship, Product
Our MEDITECH product certainly has holes, and it is hard to move the development teams at MEDITECH...
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Operations, Product
The product is not intuitive. For some of its aspects, people simply need to know how things work....
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Relationship, Product
All of our regulatory options and requirements are being met. We are not lacking anything from...
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Relationship
We get frequent road map presentations from MEDITECH in which we learn about everything that is...
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Relationship, Product
MEDITECH has come a long way in terms of keeping their product up and running. The vendor has pushed...
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Relationship
I have been seeing the executives more at conferences, and they send out blogs and email updates....
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Relationship, Product
MEDITECH has best practices, but I don't believe they have good reporting currently to help prove...
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Culture
The salespeople sometimes make things seem a bit better than they are, but for the majority of...
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Value
We don't get charged for updates or any regulatory enhancements. We just always have to pay for big...
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Operations, Product
The system is easy to use, but I am computer literate. For most of our end users, there is a pretty...
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Relationship
MEDITECH does a good job. They send out patient safety event notifications, and they do those...
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Relationship
MEDITECH does a fairly good job of keeping up with regulatory requirements. Usually, there is a time...
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Loyalty
Our acute side will be moving toward the Expanse version, so hopefully our satisfaction is even...
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Product
The system still needs some things to be a better product. It is a bit difficult to get the...
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Relationship
MEDITECH is pretty good about letting us know things. They don't reach out to us unless they need...
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Product
The ambulatory product is much better than the acute product. The ambulatory product has a lot more...
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Relationship
I think MEDITECH tries to deliver what they promise. A lot of the things that MEDITECH is promising...
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Product
Once someone has been using the system for a year, has data, and has been through the conversion,...
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Product
MEDITECH’s user interface needs some work. There are some annoying design decisions from a user...
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Product
Our physicians love being on one system. The results go immediately through the tasking feature, and...
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Loyalty, Product
On the front end, what we see in registration on the acute side isn’t consistent with what we see on...
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Culture
MEDITECH has very good marketing and salespeople that don't really understand what the software does...
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Relationship, Operations
We tend to have issues with updates with Expanse Ambulatory EHR. We get training documents or...
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Product
We are highly satisfied with MEDITECH’s integration. We have Expanse Ambulatory EHR across all of...
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Operations
MEDITECH could improve the quality and effectiveness of the implementation services and how well...
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Loyalty
Our organization is strategically looking at growing the ambulatory space. We have selected the...
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Product
Although the product could be a lot better with ease of use, the different pieces integrate very...
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