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Expanse Ambulatory EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Culture, Value

With Expanse Ambulatory EHR, the vendor doesn't necessarily charge us for everything, but everything...

Apr 2024
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Director

Operations

We train ourselves on the system, but I don't know whether we really need ongoing training at this...

Apr 2024
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Director

Culture, Loyalty, Product

Expanse Ambulatory EHR works as promoted, but there are a few things there. I will probably never be...

Apr 2024
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Director

Relationship

MEDITECH does really well with support. They are very receptive and available. I don't work with the...

Apr 2024
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CIO

Loyalty, Operations, Product

We implemented the Expanse EHR pretty early on, and it has come along some in the last few years. I...

Apr 2024
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CISO

Relationship, Product

There are a few challenges with MEDITECH. One is the proprietary nature of the database. That makes...

Apr 2024
||
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CMIO

Loyalty, Operations

We went with MEDITECH because they were the cheapest and they didn't have any required training....

Apr 2024
||
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CMIO

Relationship, Operations

My experience with MEDITECH is that they are overwhelmed by our size and technical expertise. They...

Apr 2024
||
(0)
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CMIO

Product

The product is simple. It is highly integrated with the hospital's system, but it is not very...

Apr 2024
||
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Nurse

Relationship

Some of the vendor's support people are really good and some are not. I think the world has been so...

Apr 2024
||
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Nurse

Relationship

The vendor has helped us with meeting all of the many things we have to report for CMS.

Apr 2024
||
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Director

Relationship, Product

Even just overall with MEDITECH’s support, I sometimes seem to have to escalate cases a little more...

Mar 2024
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Director

Value

For the most part, MEDITECH does avoid charging for every little thing. It is really interfaces and...

Mar 2024
||
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Director

Operations, Product

One of the challenges is that MEDITECH has a lot of standard content that they talk about, but the...

Mar 2024
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Director

Operations

MEDITECH does have a lot of tutorials; they are just not always up-to-date. The vendor has things...

Mar 2024
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Director

Loyalty, Product, Value

We are definitely getting to a higher satisfaction level with Expanse Ambulatory EHR; things have...

Mar 2024
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Analyst/Coordinator

Product

One area of improvement I would like to see is a better capability to associate lab tests or...

Mar 2024
||
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Analyst/Coordinator

Value

The cost aspect is what makes MEDITECH stand out. They offer a bundle. From the front door to the...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

There are some flaws with the product in terms of extra clicks and integration, but the product has...

Mar 2024
||
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CIO

Loyalty, Operations, Product

We have had huge problems with the upgrades. If we look at other vendors, their typical downtime...

Mar 2024
||
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CIO

Relationship

MEDITECH has one extremely proactive person, but I don't see that from the rest of the organization....

Mar 2024
||
(0)
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CMIO

Product

The interoperability between each care setting is a strength, and the system is very easy to use. It...

Mar 2024
||
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CMIO

Product

I would like the portal to allow me to send and receive documents. I can receive a PDF document and...

Mar 2024
||
(0)
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CIO

Loyalty, Product

Expanse Ambulatory EHR is getting there in terms of maturity. The solution is doing what it is...

Feb 2024
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CIO

Relationship, Product

One thing MEDITECH needs to continue to improve on is their infrastructure, like servers, storage,...

Feb 2024
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CIO

Relationship

The MEDITECH customer service people do really well. We don’t have to escalate issues to our...

Feb 2024
||
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Manager

Relationship, Operations

The best practices that MEDITECH has are typically not the best practices. Guidance from them was...

Jan 2024
||
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Manager

Relationship, Operations

With our last update, we had a ton more resources from MEDITECH, which helped us.

Jan 2024
||
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CNO

Relationship, Product

Overall, we have been very satisfied with the product. It gives us what we are looking for. We have...

Jan 2024
||
(0)
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CNO

Relationship

The vendor is very open to new ideas. We have been able to bring some things to them and ask for...

Jan 2024
||
(0)
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Director

Product

Expanse Ambulatory EHR has become a more stable product, and the difference is night and day. The...

Dec 2023
||
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Director

Product

One of Expanse Ambulatory EHR’s downfalls is speed related; we still have an ongoing struggle with...

Dec 2023
||
(0)
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Manager

Operations, Product

The good news is there is a fairly short time until the rollout. The bad news is that there are many...

Dec 2023
||
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Director

Value

MEDITECH does tend to nickel-and-dime a bit, but I feel like the prices are still fair.

Dec 2023
||
(0)
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Director

Relationship

MEDITECH’s specialists for Expanse Ambulatory EHR are extremely lacking right now. The vendor has a...

Dec 2023
||
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Director

Relationship

We have calls with some high-level folks at MEDITECH where we can work through our priority list of...

Dec 2023
||
(0)
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Director

Relationship, Product

It seems like every priority pack we take with an update in Expanse Ambulatory EHR causes something...

Dec 2023
||
(0)
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Director

Operations

For training in Expanse Ambulatory EHR, MEDITECH does a road map series; they provide education and...

Dec 2023
||
(0)
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Director

Operations

MEDITECH’s training for Expanse Ambulatory EHR is usually a little late. Sometimes they do webinars...

Dec 2023
||
(0)
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Director

Product

Some of the basic functionality in Expanse Ambulatory EHR does not work effectively. There is not a...

Dec 2023
||
(0)
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Director

Product, Value

We have been able to partner with other organizations through Expanse Ambulatory EHR, so we have a...

Dec 2023
||
(0)
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Director

Loyalty, Product

A lot of the new items that MEDITECH is adding to Expanse Ambulatory EHR really fit into our vision....

Dec 2023
||
(0)
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Director

Relationship, Product

The ease of use is hard to determine with MEDITECH's EHR. I'm computer-literate, so I think Expanse...

Dec 2023
||
(0)
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Director

Relationship

MEDITECH’s support team could always use some improvement, and they have a long turnaround. I'm...

Dec 2023
||
(0)
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Director

Operations, Product

Once someone learns the product, it is pretty easy to use and pretty easy to learn. We get comments...

Nov 2023
||
(0)
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Director

Relationship

We can work with anyone at MEDITECH. We escalate things if we need to and bring them to our account...

Nov 2023
||
(0)
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Director

Product

The product is easy to use. It is easy to flip between the acute side and the ambulatory side. The...

Nov 2023
||
(0)
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Director

Operations, Product

We would like health management in Expanse Ambulatory to be better. Also, registries have always...

Nov 2023
||
(0)
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Director

Product

We can do documentation very quickly in Expanse Ambulatory EHR. The system's customization options...

Nov 2023
||
(0)
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Director

Product

The vendor's ambulatory orders are better than their acute orders, but I still don't think they are...

Nov 2023
||
(0)
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Director

Product

We would like to have the ability to automate more things in the system, like barcode scanners. We...

Nov 2023
||
(0)
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Director

Operations, Product

MEDITECH could provide better instructional videos or more details that are specific to user...

Nov 2023
||
(0)
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Director

Product, Value

A lot of the efficiencies that we see in the system with ordering and chart-navigation could be more...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Product

I suspect that MEDITECH will go through a bit of a downgrade because we have seen a lot of other EHR...

Nov 2023
||
(0)
 Thank you  Helpful

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CMIO

Operations, Product

I would like the vendor to get the solution coded for the problem evolution so we can use it. I...

Oct 2023
||
(0)
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CMIO

Product

The product is really easy for physicians to use, and the physicians can really modify it to fit...

Oct 2023
||
(0)
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Director

Product

Some of the stuff in the EHR is just not intuitive, especially some of the reporting stuff. With...

Oct 2023
||
(0)
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Director

Relationship

MEDITECH has an idea function in their task system, and ideas don't necessarily come to fruition...

Oct 2023
||
(0)
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Director

Relationship, Product

MEDITECH has promised some things for several years, and they just really haven't delivered on those...

Oct 2023
||
(0)
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Director

Product

The thing about the EHR is that it is great for primary care stuff that really feeds into inpatient...

Oct 2023
||
(0)
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CMIO

Operations

When we went live with MEDITECH's system, we exceeded efficiency expectations a lot sooner than we...

Sep 2023
||
(0)
 Thank you  Helpful

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CMIO

Product

MEDITECH’s web-based product is very good, and the user interface is very user friendly and can be...

Sep 2023
||
(0)
 Thank you  Helpful

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CMIO

Relationship

We can call and tell MEDITECH if a feature doesn't work exactly the way we want it to, and then they...

Sep 2023
||
(0)
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CMIO

Loyalty, Operations, Product

What is unique about MEDITECH's system is the amount of provider input the vendor allows. I have not...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

We have been having speed issues with every update we take from MEDITECH. After we take the update,...

Sep 2023
||
(0)
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Manager

Product

There are always little hiccups with the product that could be a little smoother. However, I am very...

Sep 2023
||
(0)
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Manager

Relationship, Value

We are a small organization, but MEDITECH has treated us very fairly, helping with resources and a...

Sep 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

I didn't get a lot of training from MEDITECH because I didn't feel like I needed it. The product was...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

MEDITECH needs to be quicker with their responses to our open cases.

Sep 2023
||
(0)
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Analyst/Coordinator

Product

There are so many components in Expanse Ambulatory EHR for a new end user to learn. We could use...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

For our meaningful use and MIPS reporting, we often have to build things ourselves and report on...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

I wish MEDITECH would get their product maps and development team to move up their timelines or add...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

MEDITECH’S technical support at night is off the charts. The technical support team is one team that...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

We do have frequent discussions with MEDITECH’s executives, and we go over our current issues.

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

I would buy MEDITECH's system again for our organization because of the size. We are not big, but we...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

On the road map, MEDITECH keeps their promises. They have seminars a couple of times a year that we...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

The system does a fairly solid job, and the vendor is getting better on the ambulatory side. There...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The biggest issues I have basically are just the shortcomings of interfacing and other vendor...

Aug 2023
||
(0)
 Thank you  Helpful

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CIO

Product

There is complexity in the integration when we start getting into some of the clinical things....

Aug 2023
||
(0)
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CIO

Operations

MEDITECH put all the training online, so it is pretty good. And they give webinars.

Aug 2023
||
(0)
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Manager

Culture, Operations

Expanse Ambulatory EHR wasn't completely built when we went live on it. MEDITECH could improve by...

Jul 2023
||
(0)
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Manager

Product

If I were to choose an EHR again, I would have to evaluate a little before going with Expanse...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

I like the front-office abilities in Expanse Ambulatory EHR, and I like some of the automation. For...

Jul 2023
||
(0)
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Manager

Loyalty, Product

I hope that MEDITECH will improve the system by enhancing its workflows and taking some of our...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

We have regular communication with one of MEDITECH’s executives. The vendor comes on-site, and our...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

I have seen other patient portals that are more user friendly, intuitive, and appealing and that...

Jul 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

The benefit of using MEDITECH’s services is that the vendor has a direct line to the programmers and...

Jul 2023
||
(0)
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CIO

Loyalty, Relationship

We engaged MEDITECH, and we had one of their physician champions provide a lot of insight. That...

Jul 2023
||
(0)
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CIO

Relationship, Product

We have run into issues with MEDITECH. The system had some code, value, or algorithm issues, and...

Jul 2023
||
(0)
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CMIO

Product

There is one aspect of Expanse Ambulatory EHR where providers can’t enter orders for something, so...

Jul 2023
||
(0)
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CMIO

Loyalty, Relationship, Operations

MEDITECH has had a lot of turnover in staff, as all businesses have, and they have also changed to a...

Jul 2023
||
(0)
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CMIO

Relationship

MEDITECH does a good job of letting us know about problems that they have identified, and I have an...

Jul 2023
||
(0)
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CMIO

Product

Working with MEDITECH on one certain integration project has been a fantastic experience so far, and...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations

MEDITECH usually does a pretty good job with our upgrades, and there are usually upgrades that we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MEDITECH's support for the system struggles a little with things being sent back and forth between...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

I would tell someone who was implementing the system to make sure that they did training with their...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

There isn't a lot of training for the system, and the system doesn't do everything that we want it...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product, Value

The system is a huge help for us when it comes to getting everyone onto one medical record. The...

Jul 2023
||
(0)
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Manager

Operations, Operations

MEDITECH doesn’t train. We have to look up best practices for our workflow. The vendor has websites...

Jun 2023
||
(0)
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Manager

Product, Product

Expanse Ambulatory EHR’s functionality is limited to how MEDITECH does their document builds and...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product, Product

Before a recent upgrade, we had the ability in Expanse Ambulatory EHR to require attestation...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Loyalty

Expanse Ambulatory EHR doesn’t help reduce any issues. We find so many workarounds that even...

Jun 2023
||
(0)
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 or  to see details.

CMIO

Loyalty

I am happy with Expanse Ambulatory EHR, and I would choose to go with the system again. I think that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

MEDITECH could do a better job of training from a consultant standpoint. Our training for our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

MEDITECH has been a great partner for us. They have been very receptive to questions and concerns...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I don't really have ongoing training for Expanse Ambulatory EHR. That could be an area of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Expanse Ambulatory EHR is a necessary evil. Theoretically, if it did everything we really wanted it...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I honestly think the product is pretty easy to use, but there are a lot of clicks to get anywhere....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Expanse Ambulatory EHR is definitely a less costly product than other products would be, but I don't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

MEDITECH does upgrades that seem to respond to thoughts and recommendations. They are flexible and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would love to see the vendor make the product slicker. I don't know whether our problem is because...

Jun 2023
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Product

Working with Expanse Ambulatory EHR is a challenge, but things are getting better every day. That is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

MEDITECH has worked to get some of the training we have needed and to correct some of the things...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

There is a lot of training to do, and we have to do it ourselves. That can be hard for an end user...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Expanse Ambulatory EHR is pretty straightforward from a lab perspective. Everything goes into the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH’s service staff is pretty knowledgeable, but the implementation staff needs additional...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

MEDITECH does not keep their promises related to service. Their ticket system is terrible, and they...

May 2023
||
(0)
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VP/Other Executive

Product

Expanse Ambulatory EHR has always been great for how I use it. It has never given me any issues, and...

May 2023
||
(0)
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Physician Burnout and Virtual Scribes - Arch Collaborative Summit
28 July 21    |   Dylan Kettering
During the recent Arch Collaborative Summit, UW Health and AQuity Solutions presented on their partnership that addressed the administrative burden on physicians.
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Midsize/Large Ambulatory EMR 2022
05 July 22    |   Aaron Gleave and Alex McIntosh
Technology needs are constantly evolving in healthcare, yet vendor development efforts may not always align with provider organizations’ top priorities. To better understand what these priorities are in midsize and large ambulatory practices (11+ physicians), KLAS interviewed over 500 respondents from such organizations regarding the areas most in need of improvement from their EMR vendor.
Performance
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EMR-Centric Virtual Care Platforms 2021
24 June 21    |   Aaron Gleave and Alex McIntosh
Though many ambulatory and acute care EMR vendors already had plans pre-COVID to create, acquire, or expand virtual care capabilities, the emergence of the pandemic obviously necessitated an accelerated development pace. Based 100% on vendor-provided information (not yet validated by KLAS), this report explores what virtual care capabilities are available from EMR vendors and how these solutions are being deployed. Many EMR vendors were invited to participate in this report; those who responded are included in the charts below. Part two of this report (scheduled for release later in 2021) will explore the actual customer experience for as many of these solutions as possible, regardless of vendor participation. Note: For information on the broader telehealth ecosystem (including telehealth technology from non-EMR vendors), see KLAS’ recent  Telehealth Ecosystem 2021 report .



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