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Expanse Ambulatory EHR Comments
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Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Having the acute care part of the solution is a huge win for us. If we didn't have the acute care...
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Analyst/Coordinator
The ordering process is intuitive. The system is easy for end users; they can easily accomplish...
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Analyst/Coordinator
We got stuck in a really awkward position with MEDITECH. They were locked down on what we could do...
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Analyst/Coordinator
We would like some of the functionality in the workload to be improved. We had some functionality in...
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Analyst/Coordinator
The real estate on the screen is a little hard to navigate sometimes. The system doesn't always make...
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CIO
I can get anyone on the phone. They do return calls and respond quickly.
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Manager
There could be some room for improvement with MEDITECH's ambulatory solution. We find that Expanse...
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CIO
MEDITECH has sent people in, and the system still winds up being overly manual.
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CIO
We feel that Expanse Ambulatory EHR is in its early state and is still immature, but we do expect...
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CEO/President
I like the solution's user interface. It is easy to navigate.
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CEO/President
I would like to have the integrated ability to do virtual visits in the system.
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CEO/President
The vendor could improve their responsiveness. We still have a number of outstanding issues that...
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Manager
When we went live with Expanse Ambulatory EHR, we were an early adopter. I think MEDITECH just...
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Manager
Expanse Ambulatory EHR does what it is supposed to do. It is more integrated than our previous EMR...
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Manager
The providers are really struggling with using Expanse Ambulatory EHR. I don't know whether there is...
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Manager
We have a database throughout the state, and the files of patients who receive controlled substances...
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CIO
We are planning to use Expanse Ambulatory EHR across multiple provider spaces. The solution makes us...
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CIO
MEDITECH could improve by sharing their product road map with us. Before the COVID-19 pandemic, they...
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CIO
MEDITECH's support and billing are fine. They make themselves available. They have 24/7 support when...
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CIO
Expanse Ambulatory EHR works very well. We don’t have any real struggles with it. There are some...
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CIO
When we upgraded the system, everything was completely new. That was a struggle. We had some issues...
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CIO
I would like to see the vendor put more emphasis on some of the functionalities that our customers...
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CIO
It is hard to keep customers happy all the time, but the vendor does a good job. They are very...
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CIO
The biggest thing MEDITECH should focus on is the ability to connect with other entities easily....
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CIO
I really like MEDITECH as a vendor. They have good customer service and are very good partners....
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CIO
MEDITECH charges appropriately. I don’t have any complaints in that area. MEDITECH has a very...
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CIO
Our implementation was good. MEDITECH had training. I am lucky that my staff is really strong with...
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CIO
The product does work exactly as promoted. I would say that it is perfect. The product is as...
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CIO
With delivering new technology, MEDITECH does priority packs. Those have become much easier for us...
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Director
We need better integration with Expanse Ambulatory EHR’s order to schedule. The integration piece...
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Director
Expanse Ambulatory EHR was very rough to get implemented. The consultants told us we were the best...
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Director
The web-based platform is definitely what stands out to us. That is very convenient. We can use the...
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Director
MEDITECH gives us release update emails. A couple of specialists have reached out to us with...
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Director
Everybody is always looking for the perfect EHR, and I don't think that there is such a thing as a...
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Director
I would recommend Expanse Ambulatory EHR to a peer over any other product I have seen. I was with an...
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Director
I am a big fan of MEDITECH, but they are the only vendor I have worked with for many years. For me,...
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Director
MEDITECH hired a consulting firm for the implementation, so the consultants did a lot of the...
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Analyst/Coordinator
Our physicians can get through the day, but Expanse Ambulatory EHR is not as intuitive as we think...
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Analyst/Coordinator
We have made a lot of progress with Expanse Ambulatory EHR compared to where we were with previous systems....
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CIO
Coming off of a mature, niche ambulatory practice EHR and going to a web-based ambulatory solution...
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CIO
I would not hesitate to buy this solution again. Obviously, that could change as time goes on. The...
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CIO
It is nice to have everything on one integrated record between the hospital and clinics. I expect...
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CIO
There are some things that take us more time in Expanse Ambulatory EHR than they took us in our...
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CMIO
I really think that MEDITECH could do better when it comes to the speed of the implementation. I...
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CMIO
Expanse Ambulatory EHR is fairly user friendly. The system is continually improving, and things are...
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CMIO
I would like to see MEDITECH head issues that they know are present without us having to ask about them....
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CIO
We can do priority lists and escalate things when we need to, and MEDITECH's support people seem to...
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CIO
Getting MEDITECH's Expanse platform has really allowed us to take advantage of the different...
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CMIO
It would be helpful if there were an easier way to print labs. We want to be able to view both...
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CMIO
The patient portal for Expanse Ambulatory EHR is a vast improvement. The access is easier, and the...
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CMIO
The organization of information has improved, especially in relation to finding and visualizing...
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CMIO
The system has added a significant number of clicks to the clinician documentation. We have...
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Director
It is not easy to arrange training with MEDITECH, especially throughout the year. If training is...
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CIO
We had some issues with quality control on a recent Expanse Ambulatory EHR release. The last...
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Nurse
I feel like MEDITECH is swamped with service. Their response time is slower, and there are a lot of...
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Nurse
Overall, our implementation went pretty well. When COVID-19 hit, a lot of people got laid off, so...
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Analyst/Coordinator
One thing that MEDITECH does well is provide web-based access. The system is really easy to support...
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CMIO
MEDITECH should have provided more individual services based on the practice and on our specific...
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CMIO
MEDITECH is really flexible in allowing us to do things our way. We can set up documentation and...
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CMIO
MEDITECH keeps their promises but maybe not on the timeline that they say they are going to. Across...
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CMIO
I like MEDITECH's approachability. They are really willing to try to help us. We have the ability to...
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CIO
The ease of use depends on the end users. The system is all web based, so it is easy to use. The...
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CIO
We have had to do quite a bit of extra training within our learning management system in order to...
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CIO
MEDITECH struggled with the size of our hospital system. I am not sure that the problem was totally...
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CIO
We were having some major problems with downtime and the revenue cycle piece, and MEDITECH really...
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CIO
We have completely migrated to the Expanse platform. Using it has been a good experience. Obviously,...
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CIO
The efficiency and provider satisfaction are huge outcomes. We have also enhanced patient care...
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Director
Expanse Ambulatory EHR is a great system and makes our lives a lot easier. Our satisfaction remains...
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Director
The training provided by MEDITECH was great. They were on-site and did really well. All of our...
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CIO
MEDITECH's solution will not be going away any time soon. I think it works pretty well for what we...
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CIO
I would like MEDITECH to focus on the quality of their service and support because we have changed...
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CIO
When we went with the system, MEDITECH showed us a certain product, and it was just fantastic. It...
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CIO
On the MEDITECH side, we often take upgrades or updates that have bugs in them. MEDITECH is aware of...
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CIO
MEDITECH really doesn’t do much training. They do some webinars that show us new products and things...
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CIO
MEDITECH has been very good at supporting interoperability, but there is an extra cost. MEDITECH has...
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CIO
If we have a big issue, MEDITECH gets on it. We just have to call them to make sure they do it. They...
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CIO
MEDITECH's solution is not bad at driving outcomes. It is getting better because we are starting to...
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CMIO
MEDITECH is good overall. The tool is very customizable. I can’t say that they are better in one...
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CMIO
The tool is strong for documenting. It has worked and been doable for all of our specialties. I...
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CMIO
Some companies have decided to be very customized and have different templates for all the different...
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CMIO
I go to MEDITECH, and I can see that things are coming. I always want MEDITECH to work on...
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CMIO
Technically, we aren't on Expanse Ambulatory EHR, but we are on something very similar. We are on...
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CMIO
MEDITECH keeps most of their promises, but I can’t say that every single promise has been kept.
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CMIO
From what I have gathered, MEDITECH doesn’t nickel-and-dime and charge for everything.
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CMIO
The system works really well, and it is user friendly. Part of the training is that we don’t have to...
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CMIO
The tool does a really good job, but there will always be things that we can enhance, and the tool...
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CMIO
MEDITECH could improve their support by having a bit more communication. We request changes, or they...
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CMIO
I would tell others that MEDITECH is ahead of the curve. I see the things they are working on, and I...
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CMIO
The issue with the EHR is that we don’t have everything implemented when it comes to the patient...
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CMIO
MEDITECH has a lot of products that we have not gone fully live with. They do have some capabilities...
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CMIO
I am pretty satisfied with the product. It is so much better than what we had before. The things...
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CMIO
We have been having issues with our interface to our HIE in our state. I think most of that has been...
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CMIO
We want MEDITECH to focus on our relationship and guidance. When going through the implementation...
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Physician
The main issue we have with MEDITECH’s product is the speed. The chart-load times are frustrating,...
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Physician
I am happy with most of what the product does. The system functions well. There are specific things...
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Physician
Upgrades from MEDITECH are usually good. Occasionally, something breaks with an upgrade. In terms of...
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Analyst/Coordinator
The top things I would like to see the vendor work on are ease of use and basic functionality. As...
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Analyst/Coordinator
For most of us in our specialties, the vendor does offer a pretty good array of abilities to meet...
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Analyst/Coordinator
Over the course of time that we have been working in the system, there have been things that the...
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Analyst/Coordinator
For the most part, we did the implementation of the product ourselves. We didn’t really get to...
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Analyst/Coordinator
We technically didn’t receive any training because we did the training ourselves, but in terms of...
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Analyst/Coordinator
The vendor has been known to push out things that haven't been completely tested. From our...
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Analyst/Coordinator
The services and things we have from MEDITECH are actually far better than what other hospitals have...
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Analyst/Coordinator
I would recommend either professional services or consultants that are not affiliated with the...
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Analyst/Coordinator
The system is new. There is a lot of learning going on. MEDITECH is learning with us. I think the...
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Analyst/Coordinator
We have regular calls with account managers that influence change. MEDITECH definitely helps us meet...
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CIO
Things are going well with Expanse Ambulatory EHR. I don’t think a lot has changed recently, other...
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CIO
What we continue to hear from physicians is that the system is too clicky. We have to go from screen...
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CIO
Expanse Ambulatory EHR does not give us great provider efficiency. There are some tools on the...
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Analyst/Coordinator
There needs to be more training on new things that are coming up. We just have a manual to read...
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Analyst/Coordinator
The recent upgrade was okay. There is always calm before the storm, so day one was really quiet, and...
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Analyst/Coordinator
There are just a lot of things that could mesh a little better. If we really need something to work...
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Analyst/Coordinator
The ongoing support is sometimes lacking. Sometimes we get people that don’t really understand the...
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Analyst/Coordinator
I wouldn’t necessarily say MEDITECH has proactive service. We really have to go to them if we have...
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CMIO
I think that MEDITECH keeps their promises. There may be a delay in getting to where they say they...
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CMIO
When we were exploring EMRs, we had several different vendors who presented to us. We chose...
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CMIO
I don't personally deal with knowledge base and technical support. I delegate that to our IT and IS...
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CMIO
MEDITECH driving tangible outcomes would be the vendor allowing me to pause my registries to get the...
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CMIO
I would do a demonstration for any peer or friend who was considering the MEDITECH system, and then...
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CMIO
If a patient comes to me for a visit, I spend something like 1 minute on the technology piece and 15...
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Director
MEDITECH has everything we need for chronic care management regarding the integration with the acute...
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Director
Some of the content could be improved. The system has basic content. With the shift to value-based...
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Director
I am pretty satisfied with a lot of the things MEDITECH helps us with. I would say MEDITECH could...
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Director
In terms of areas where the vendor could improve, the first would be driving tangible outcomes, the...
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Director
We are satisfied with the product's functionality, but everyone has room for improvement. MEDITECH...
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Director
My long-term plan is to use every MEDITECH Expanse module that has a functionality that we can...
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Director
Whether I would buy the system again is a loaded question. I have seen Epic’s product at another...
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Director
MEDITECH’s systems are not too bad in terms of interoperability. We are working with the vendor on...
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Director
We put in requests for bug fixes and program changes to the support people, and they put in updates....
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