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Expanse Ambulatory EHR
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User Commentary

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Analyst/Coordinator

Relationship

I wish MEDITECH would get their product maps and development team to move up their timelines or add...

Aug 2023
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Analyst/Coordinator

Relationship

MEDITECH’S technical support at night is off the charts. The technical support team is one team that...

Aug 2023
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Analyst/Coordinator

Relationship

We do have frequent discussions with MEDITECH’s executives, and we go over our current issues.

Aug 2023
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Analyst/Coordinator

Product, Value

I would buy MEDITECH's system again for our organization because of the size. We are not big, but we...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship

On the road map, MEDITECH keeps their promises. They have seminars a couple of times a year that we...

Aug 2023
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Analyst/Coordinator

Operations, Product

The system does a fairly solid job, and the vendor is getting better on the ambulatory side. There...

Aug 2023
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Analyst/Coordinator

Product

The biggest issues I have basically are just the shortcomings of interfacing and other vendor...

Aug 2023
||
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CIO

Product

There is complexity in the integration when we start getting into some of the clinical things....

Aug 2023
||
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CIO

Operations

MEDITECH put all the training online, so it is pretty good. And they give webinars.

Aug 2023
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Manager

Culture, Operations

Expanse Ambulatory EHR wasn't completely built when we went live on it. MEDITECH could improve by...

Jul 2023
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Manager

Product

If I were to choose an EHR again, I would have to evaluate a little before going with Expanse...

Jul 2023
||
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Manager

Relationship, Product

I like the front-office abilities in Expanse Ambulatory EHR, and I like some of the automation. For...

Jul 2023
||
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Manager

Loyalty, Product

I hope that MEDITECH will improve the system by enhancing its workflows and taking some of our...

Jul 2023
||
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Manager

Relationship

We have regular communication with one of MEDITECH’s executives. The vendor comes on-site, and our...

Jul 2023
||
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Manager

Loyalty, Product

I have seen other patient portals that are more user friendly, intuitive, and appealing and that...

Jul 2023
||
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CIO

Relationship

The benefit of using MEDITECH’s services is that the vendor has a direct line to the programmers and...

Jul 2023
||
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CIO

Loyalty, Relationship

We engaged MEDITECH, and we had one of their physician champions provide a lot of insight. That...

Jul 2023
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CIO

Relationship, Product

We have run into issues with MEDITECH. The system had some code, value, or algorithm issues, and...

Jul 2023
||
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CMIO

Product

There is one aspect of Expanse Ambulatory EHR where providers can’t enter orders for something, so...

Jul 2023
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CMIO

Loyalty, Relationship, Operations

MEDITECH has had a lot of turnover in staff, as all businesses have, and they have also changed to a...

Jul 2023
||
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CMIO

Relationship

MEDITECH does a good job of letting us know about problems that they have identified, and I have an...

Jul 2023
||
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CMIO

Product

Working with MEDITECH on one certain integration project has been a fantastic experience so far, and...

Jul 2023
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Analyst/Coordinator

Relationship, Operations

MEDITECH usually does a pretty good job with our upgrades, and there are usually upgrades that we...

Jul 2023
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Analyst/Coordinator

Relationship

MEDITECH's support for the system struggles a little with things being sent back and forth between...

Jul 2023
||
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Analyst/Coordinator

Operations

I would tell someone who was implementing the system to make sure that they did training with their...

Jul 2023
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Analyst/Coordinator

Operations, Product

There isn't a lot of training for the system, and the system doesn't do everything that we want it...

Jul 2023
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Analyst/Coordinator

Product, Value

The system is a huge help for us when it comes to getting everyone onto one medical record. The...

Jul 2023
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Manager

Operations, Operations

MEDITECH doesn’t train. We have to look up best practices for our workflow. The vendor has websites...

Jun 2023
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Manager

Product, Product

Expanse Ambulatory EHR’s functionality is limited to how MEDITECH does their document builds and...

Jun 2023
||
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Manager

Product, Product

Before a recent upgrade, we had the ability in Expanse Ambulatory EHR to require attestation...

Jun 2023
||
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Manager

Loyalty, Loyalty

Expanse Ambulatory EHR doesn’t help reduce any issues. We find so many workarounds that even...

Jun 2023
||
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CMIO

Loyalty

I am happy with Expanse Ambulatory EHR, and I would choose to go with the system again. I think that...

Jun 2023
||
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CMIO

Operations

MEDITECH could do a better job of training from a consultant standpoint. Our training for our...

Jun 2023
||
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CMIO

Relationship, Operations

MEDITECH has been a great partner for us. They have been very receptive to questions and concerns...

Jun 2023
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Director

Operations

I don't really have ongoing training for Expanse Ambulatory EHR. That could be an area of...

Jun 2023
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Director

Loyalty, Product

Expanse Ambulatory EHR is a necessary evil. Theoretically, if it did everything we really wanted it...

Jun 2023
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Director

Operations, Product

I honestly think the product is pretty easy to use, but there are a lot of clicks to get anywhere....

Jun 2023
||
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Director

Value

Expanse Ambulatory EHR is definitely a less costly product than other products would be, but I don't...

Jun 2023
||
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Director

Relationship, Product

MEDITECH does upgrades that seem to respond to thoughts and recommendations. They are flexible and...

Jun 2023
||
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Director

Product

I would love to see the vendor make the product slicker. I don't know whether our problem is because...

Jun 2023
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CIO

Loyalty, Product

Working with Expanse Ambulatory EHR is a challenge, but things are getting better every day. That is...

Jun 2023
||
(0)
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Nurse

Operations

MEDITECH has worked to get some of the training we have needed and to correct some of the things...

May 2023
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Analyst/Coordinator

Operations

There is a lot of training to do, and we have to do it ourselves. That can be hard for an end user...

May 2023
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Analyst/Coordinator

Product

Expanse Ambulatory EHR is pretty straightforward from a lab perspective. Everything goes into the...

May 2023
||
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Director

Operations

MEDITECH’s service staff is pretty knowledgeable, but the implementation staff needs additional...

May 2023
||
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Manager

Relationship

MEDITECH does not keep their promises related to service. Their ticket system is terrible, and they...

May 2023
||
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Analyst/Coordinator

Operations

MEDITECH's trainings were good. I asked for training guides because I usually teach myself off of...

Apr 2023
||
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Analyst/Coordinator

Relationship

There's a task list thing on MEDITECH’s website, and they get back to us really quickly most of the...

Apr 2023
||
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CIO

Relationship, Relationship, Operations, Operations

Converting some of our affiliated medical practices over to Expanse Ambulatory EHR was rough even...

Apr 2023
||
(0)
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CIO

Product, Product

The product is not as well baked as MEDITECH made it sound like it was. In some places, the...

Apr 2023
||
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CIO

Product, Product, Value, Value

Even though we have issues with Expanse Ambulatory EHR, its price point isn't terrible, and MEDITECH...

Apr 2023
||
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CIO

Product, Product

MEDITECH should make the product more user friendly and less clicky and make the workflow more intuitive....

Apr 2023
||
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CIO

Relationship, Relationship, Product, Product

MEDITECH does a lot. They do quality tracking for clinical quality measures. The tool isn't bad, but...

Apr 2023
||
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CIO

Value, Value

MEDITECH doesn’t charge us for every little thing, but they charge us for more than I would like to...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

One nice upcoming edition of Expanse Ambulatory EHR will include the AI component of the virtual...

Apr 2023
||
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Analyst/Coordinator

Relationship

There tend to be some times when we feel like we are beating a dead horse by testing things, sending...

Apr 2023
||
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Analyst/Coordinator

Product

One pain point with Expanse Ambulatory EHR is the integration of the different account types at our...

Apr 2023
||
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Analyst/Coordinator

Product

Some of Expanse Ambulatory EHR’s pharmacy, lab, and imaging pieces don't function as well in the web...

Apr 2023
||
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Analyst/Coordinator

Relationship, Product

Overall, the speed of Expanse Ambulatory EHR’s web platform seems to be okay, and it looks and feels...

Apr 2023
||
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Analyst/Coordinator

Operations

We don't get a lot of training for Expanse Ambulatory EHR. We do get some with our big updates, but...

Apr 2023
||
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Manager

Product

Like most solutions that aren't specialized for the ambulatory space, there are things that are...

Apr 2023
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CMIO

Product

We have a few things in the works in terms of enhancements. Problem-list management is something the...

Mar 2023
||
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CMIO

Product

I love the single record. Having access to images and labs wherever they were done is amazing. I...

Mar 2023
||
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Director

Operations

MEDITECH doesn't really train us unless it is for a new build.

Mar 2023
||
(0)
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Director

Operations, Product

MEDITECH's system is very intuitive. It is a great product. We have some doctors who are outsourced....

Mar 2023
||
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Director

Relationship

We receive many annoying messages about how MEDITECH has found a patient safety issue and we need to...

Mar 2023
||
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Analyst/Coordinator

Loyalty

When we were looking to go to the MEDITECH system, we looked at other vendors to see whether we...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

Our recent experience with training was unfortunately during the COVID-19 pandemic, so we did...

Mar 2023
||
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Analyst/Coordinator

Relationship

MEDITECH is pretty good at keeping up with all the regulatory things. They also send out DTS to us...

Mar 2023
||
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CIO

Product

MEDITECH's system is really lacking on the clinical side. I hear complaints from the doctors all the...

Mar 2023
||
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CIO

Product

There is no integration between Expanse Ambulatory EHR and other EHRs. They don’t really talk to one...

Mar 2023
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Nurse

Loyalty, Product

MEDITECH said the electronic prescription authorization was going to be streamlined, and it really...

Feb 2023
||
(0)
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Nurse

Product

We didn't even have support with the latest upgrades because we had already been live with the solution....

Feb 2023
||
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Nurse

Product

Expanse Ambulatory EHR does pretty well with reporting, but there are some areas where the vendor...

Feb 2023
||
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Nurse

Loyalty, Product, Value

In the Expanse world, we are getting a lot of enhancements with enhanced functionality.

Feb 2023
||
(0)
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Nurse

Relationship

The customer support from MEDITECH is doing pretty well.

Feb 2023
||
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Nurse

Operations, Product

The reporting could be better. We need a lot of flexibility with cosigners and supervising...

Feb 2023
||
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Director

Product

I like the entire EMR from beginning to end. MEDITECH is one of the only vendors that support things...

Feb 2023
||
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Director

Product

MEDITECH offers video visits in their module. With Expanse Ambulatory EHR, we have the ability to...

Jan 2023
||
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Director

Operations

When we were getting the system, we thought that our whole world was going to change. However, it...

Jan 2023
||
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Director

Operations, Product, Value

We can work with the system through an API. That makes things a little better for us. We started to...

Jan 2023
||
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Director

Operations

It takes a while to get responses from the vendor's support people. During our implementation, we...

Jan 2023
||
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Director

Product

Our clinicians' experiences with Expanse Ambulatory EHR have involved more clicks. Things take a...

Jan 2023
||
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Director

Product, Value

With Expanse Ambulatory EHR, we are integrated across all of our inpatient and outpatient areas....

Jan 2023
||
(0)
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Director

Product

The vendor is offering things in terms of new technology. Our adoption of the system is a little...

Jan 2023
||
(0)
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Director

Operations

MEDITECH really needs to provide training. They provide training on building the product but not...

Jan 2023
||
(0)
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Director

Operations, Product

When we first took Expanse Ambulatory EHR, it did not have a reference lab integration. That had to...

Jan 2023
||
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Director

Product

I would tell other potential customers that Expanse Ambulatory EHR is very comprehensive and has the...

Jan 2023
||
(0)
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Director

Relationship

MEDITECH has kept their promises. Our end users wouldn’t agree, but that is because they have...

Jan 2023
||
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Manager

Culture

Expanse Ambulatory EHR is a quality product. It has the tools to get the job done and is fairly good...

Jan 2023
||
(0)
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Manager

Operations, Product

Expanse Ambulatory EHR is always challenging for new users. That is true with any new software, but...

Jan 2023
||
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Manager

Relationship

MEDITECH’s support is variable by module. Some of the analysts are very good and have quick...

Jan 2023
||
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Manager

Relationship, Product

Clients can subscribe to MEDITECH’s newsletter where the vendor sends out alerts and information...

Jan 2023
||
(0)
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Manager

Relationship

We have calls with our MEDITECH account manager on a regular, frequent basis. That person is great....

Jan 2023
||
(0)
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Director

Product

I like some of the customization options that providers have in their documentation in Expanse...

Jan 2023
||
(0)
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Director

Product

The health management routine is very confusing and difficult to use in Expanse Ambulatory EHR. The...

Jan 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

MEDITECH does not keep their promises regarding their development process and the delivery of...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations

MEDITECH is not great at delivering training. Most of the things we learn, we have to dig through...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

Expanse Ambulatory EHR is a good solution for hospital systems that are already using MEDITECH...

Jan 2023
||
(0)
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Director

Relationship

MEDITECH is engaged with us. They listen to what we are looking for and try to get to those things...

Dec 2022
||
(0)
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Director

Product

The product works very well for primary care clinics and urgent care facilities, but it falls short...

Dec 2022
||
(0)
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Director

Relationship

The quality of the vendor's support depends on who we work with. We could have an analyst who is...

Dec 2022
||
(0)
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Manager

Product

There is an interface between the ambulatory and acute care systems, but there are still two...

Dec 2022
||
(0)
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Manager

Product

The providers are generally happy with the system because of how everyone accesses the EHR from the...

Dec 2022
||
(0)
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Manager

Loyalty

We had an outpatient specialty group that wanted to move to Expanse Ambulatory EHR, and MEDITECH...

Dec 2022
||
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CIO

Product

A lot of MEDITECH's standard reports are good enough for small, critical-access hospitals. But we...

Dec 2022
||
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Manager

Product

I have a really great account representative who works well with me. It is the system functionality...

Dec 2022
||
(0)
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CIO

Relationship, Product

Our MEDITECH product certainly has holes, and it is hard to move the development teams at MEDITECH...

Dec 2022
||
(0)
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Director

Operations, Product

The product is not intuitive. For some of its aspects, people simply need to know how things work....

Dec 2022
||
(0)
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Director

Relationship, Product

All of our regulatory options and requirements are being met. We are not lacking anything from...

Dec 2022
||
(0)
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Director

Relationship

We get frequent road map presentations from MEDITECH in which we learn about everything that is...

Dec 2022
||
(0)
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Director

Relationship, Product

MEDITECH has come a long way in terms of keeping their product up and running. The vendor has pushed...

Dec 2022
||
(0)
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Manager

Relationship

I have been seeing the executives more at conferences, and they send out blogs and email updates....

Dec 2022
||
(0)
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Manager

Relationship, Product

MEDITECH has best practices, but I don't believe they have good reporting currently to help prove...

Dec 2022
||
(0)
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Manager

Culture

The salespeople sometimes make things seem a bit better than they are, but for the majority of...

Dec 2022
||
(0)
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Manager

Value

We don't get charged for updates or any regulatory enhancements. We just always have to pay for big...

Dec 2022
||
(0)
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Manager

Operations, Product

The system is easy to use, but I am computer literate. For most of our end users, there is a pretty...

Dec 2022
||
(0)
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Manager

Relationship

MEDITECH does a good job. They send out patient safety event notifications, and they do those...

Dec 2022
||
(0)
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Manager

Relationship

MEDITECH does a fairly good job of keeping up with regulatory requirements. Usually, there is a time...

Dec 2022
||
(0)
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Manager

Loyalty

Our acute side will be moving toward the Expanse version, so hopefully our satisfaction is even...

Dec 2022
||
(0)
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CIO

Product

The system still needs some things to be a better product. It is a bit difficult to get the...

Nov 2022
||
(0)
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CIO

Relationship

MEDITECH is pretty good about letting us know things. They don't reach out to us unless they need...

Nov 2022
||
(0)
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Director

Product

The ambulatory product is much better than the acute product. The ambulatory product has a lot more...

Nov 2022
||
(0)
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 or  to see details.

Director

Relationship

I think MEDITECH tries to deliver what they promise. A lot of the things that MEDITECH is promising...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Once someone has been using the system for a year, has data, and has been through the conversion,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH’s user interface needs some work. There are some annoying design decisions from a user...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Our physicians love being on one system. The results go immediately through the tasking feature, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

On the front end, what we see in registration on the acute side isn’t consistent with what we see on...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

MEDITECH has very good marketing and salespeople that don't really understand what the software does...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We tend to have issues with updates with Expanse Ambulatory EHR. We get training documents or...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We are highly satisfied with MEDITECH’s integration. We have Expanse Ambulatory EHR across all of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

MEDITECH could improve the quality and effectiveness of the implementation services and how well...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Our organization is strategically looking at growing the ambulatory space. We have selected the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Although the product could be a lot better with ease of use, the different pieces integrate very...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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