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Expanse Ambulatory EHR
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I like the aesthetics of Expanse Ambulatory EHR and the chart organization. I have full diagnostics...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

When a provider is in a chart, they can only add one code per visit. I think that is a little...

Sep 2022
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Physician

Win/Loss - Why they were selected (by current clients)

We switched to MEDITECH's system a few years ago because we wanted to have uniformity across our...

Sep 2022
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CIO

Functionality and Upgrades

We don't like anything about the Expanse product. Our providers hate it. I can't get all my...

Sep 2022
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CIO

Functionality and Upgrades

The system looks nice, but it requires too many clicks when a provider is using it. The workflow is...

Sep 2022
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CIO

Implementation and Training

With implementations, people don't know what they don't know. At the end of the implementation, we...

Sep 2022
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CIO

Lessons Learned

I cannot recommend MEDITECH Web Ambulatory at all. It is not a good system. If a health system...

Sep 2022
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(0)
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Physician

Functionality and Upgrades

MEDITECH has made some advancements to their system over the last few months. I think that the...

Sep 2022
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Physician

Other Observations & Comments

We had a pretty tough first year after we started on the solution. Looking back on it, we had a lot...

Sep 2022
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Physician

Functionality and Upgrades

MEDITECH's system could be improved in a lot of ways. We wish that it were more user friendly than...

Sep 2022
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Physician

Implementation and Training

MEDITECH provides initial training to our build people, and that training is very high quality. Our...

Sep 2022
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Physician

Service and Support

MEDITECH has a very slow research and development side, and that is my biggest complaint. When it...

Sep 2022
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Analyst/Coordinator

Implementation and Training

MEDITECH's training resources are scattered. The vendor has helpful webinars available and has...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

MEDITECH's system does a great job with interfacing, and I would definitely recommend it to anyone....

Sep 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our time with the Expanse Ambulatory EHR has been awesome. We have been happy with our experience.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We love Expanse Ambulatory EMR because we aren’t always stuck in the development hell where we never...

Sep 2022
||
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Analyst/Coordinator

Relationship

Some MEDITECH executives have come down to the level of my managers and talked with them, and I...

Sep 2022
||
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Analyst/Coordinator

Relationship

MEDITECH has a lot of user requests that come from a lot of places. While they do an amazing job...

Sep 2022
||
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CMIO

Interfacing and Integration

Expanse Ambulatory EHR does not yet integrate as well with Expanse Acute Care EMR as would be ideal...

Aug 2022
||
(0)
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CMIO

Functionality and Upgrades

What I would like to see from MEDITECH is a continued focus on making provider workflows that are...

Aug 2022
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CMIO

Technology

I am very pleased with the fact that Expanse Ambulatory EHR allows us to implement new service lines...

Aug 2022
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CMIO

Future Outlook

Expanse Ambulatory EHR has a whole lot of potential because it is web based and mobile. The system...

Aug 2022
||
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CMIO

Relationship

I don't see MEDITECH as proactive. MEDITECH is often aware of issues but doesn't let us know about...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Expanse Ambulatory EHR doesn't flag medical necessity within the product so that we can see it clearly....

Jul 2022
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Analyst/Coordinator

Implementation and Training

MEDITECH doesn't provide much training. They pretty much make the users come up with their own training....

Jul 2022
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CIO

Lessons Learned

Sometimes what the vendor promised and what we expected for the product were different things, so I...

Jul 2022
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CIO

Implementation and Training

We are still picking up a lot of blood and glass from the go-live. We started to match people with...

Jul 2022
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CIO

Functionality and Upgrades

One area we noticed that needs to be fixed is the process for doing chart prep and preparing a...

Jul 2022
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CIO

Future Outlook

The biggest challenges we have had have been with our ambulatory environment. MEDITECH's ambulatory...

Jul 2022
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Manager

Relationship

It would have been nice to have an online education option that we could pull up to see what was new...

Jun 2022
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Manager

Functionality and Upgrades

Expanse Ambulatory EHR does what it is supposed to do. Some of the tasks, like faxing health...

Jun 2022
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Director

Relationship

The EHR is click heavy, but the vendor is listening and is trying to improve functionality.

Jun 2022
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Director

Functionality and Upgrades

The EHR is very user friendly. Our providers across the continuum can easily understand where their...

Jun 2022
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Director

Service and Support

We still have an account lead with the vendor, and they are very proactive. We still have frequent...

Jun 2022
||
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Manager

Functionality and Upgrades

There are things about the system that I absolutely do not like. I don't like that what I see as a...

Jun 2022
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Manager

Implementation and Training

The implementation went fairly smoothly. There was an adjustment period, but that is probably...

Jun 2022
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Manager

Implementation and Training

The vendor's training definitely needs improvement. There needs to be more training on all that the...

Jun 2022
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Director

Functionality and Upgrades

MEDITECH doesn't keep all of their promises. We can't get certain financial reports out of the...

May 2022
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Manager

Functionality and Upgrades

With some of the patient pieces, there are not quite as many interfaces with Expanse Ambulatory EHR...

May 2022
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Manager

Functionality and Upgrades

The system is meeting our needs. With the new web-based solution, MEDITECH has allowed for a lot of...

May 2022
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Manager

Service and Support

We have questions that come up from our clinics, and we have been very happy with MEDITECH's...

May 2022
||
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Manager

Functionality and Upgrades

MEDITECH has made the system very user friendly. When we have new providers come in, they work out...

May 2022
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Manager

Service and Support

We need more enhanced documentation that meets quality and regulatory requirements to improve our...

May 2022
||
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CIO

Relationship

I always have access to whoever I need from MEDITECH. MEDITECH has been a terrific partner.

Apr 2022
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(0)
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CIO

Functionality and Upgrades

The system is a solid product, and it functions well. It is customizable, and we haven't had any...

Apr 2022
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CIO

Functionality and Upgrades

The way that the system is programmed does not facilitate times when we have complex billing...

Apr 2022
||
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Analyst/Coordinator

Implementation and Training

I haven’t had any issues with MEDITECH not meeting a timeline. When it was still early with the...

Mar 2022
||
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH provides the tools needed for regulatory report tracking and quality surveillance, so we do...

Mar 2022
||
(0)
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Director

Implementation and Training

I don't care for the fact that most of MEDITECH's training is web based and self-paced, though...

Mar 2022
||
(0)
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Director

Service and Support

MEDITECH makes up the difference from being a cheap EHR option with their support department. We are...

Mar 2022
||
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Director

ROI / Cost (care and feeding)

One thing that drives a client to Expanse Ambulatory EHR is the fact that it is one of the least...

Mar 2022
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CMIO

Relationship

The MEDITECH executives have been involved. We have an executive assigned to our account. They want...

Mar 2022
||
(0)
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CMIO

Functionality and Upgrades

I have been a fair proponent of MEDITECH's ambulatory product because I have thought that the vendor...

Mar 2022
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CMIO

Interfacing and Integration

I would buy MEDITECH’s product again because of the integration it gives us. Before, we were on...

Mar 2022
||
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CMIO

ROI / Cost (care and feeding)

MEDITECH absolutely avoids nickel-and-diming. They absolutely are a very good fiscal partner. We...

Mar 2022
||
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CMIO

Service and Support

If a vendor is proactive, they meet my needs before I ask for things. But that isn’t the case with...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

MEDITECH hasn't charged us for anything except for when we have asked to partner with a third-party...

Mar 2022
||
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Director

Implementation and Training

MEDITECH doesn’t do any ongoing training with us. They give us the priority-pack schedule and give...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

Some of the providers feel that there are too many clicks in the EHR, but that is a drawback for...

Mar 2022
||
(0)
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Director

Interfacing and Integration

We like that we now have everything on one EHR with MEDITECH's product. Before, we had two systems,...

Mar 2022
||
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Director

Functionality and Upgrades

MEDITECH could enhance and optimize their specialty applications quite a bit. We had a new user who...

Mar 2022
||
(0)
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Director

Implementation and Training

MEDITECH’s implementation services were really good. They have a habit of hiring very young, fresh...

Mar 2022
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(0)
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Director

Future Outlook

There is no perfect EHR, but I think Expanse Ambulatory EHR is the best one. I expect our...

Mar 2022
||
(0)
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Director

Relationship

MEDITECH promises to resolve concerns within a reasonable time frame, but sometimes those concerns...

Mar 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

Expanse Ambulatory EHR was what we expected it to be. It was delivered within the timeline and...

Mar 2022
||
(0)
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CMIO

Functionality and Upgrades

Because I use the software every day, I am used to it. The most surprising thing for me is when I...

Mar 2022
||
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CMIO

ROI / Cost (care and feeding)

MEDITECH doesn't charge us for updates or anything like that. But if a new product line came out,...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

We have grown with Expanse Ambulatory EHR. The solution still has a ways to go before it is mature....

Feb 2022
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Director

Service and Support

MEDITECH is more proactive than they used to be.

Feb 2022
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Manager

Functionality and Upgrades

MEDITECH does a great job of capturing data, but then the use of that data can get complicated. Some...

Jan 2022
||
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CMIO

Service and Support

MEDITECH keeps us updated. I get a lot of emails when something is going on. I get blast emails from...

Jan 2022
||
(0)
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CMIO

Interfacing and Integration

We are very well integrated. The integration is seamless. The process for moving patients between...

Jan 2022
||
(0)
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CMIO

Lessons Learned

I would recommend MEDITECH to another institution wholeheartedly. But the implementation has to be...

Jan 2022
||
(0)
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CMIO

Relationship

When our executive wanted to talk to executive-level people at MEDITECH, things had to go through...

Jan 2022
||
(0)
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CMIO

Lessons Learned

I am responsible for all the training for the clinicians, and I think I am doing something right in...

Jan 2022
||
(0)
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CMIO

Service and Support

We are pretty good at solving most issues in-house. MEDITECH gave us a lot of support at the...

Jan 2022
||
(0)
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CMIO

Technology

I want the system to be faster. Sometimes I stare at a blue circle going around and around too much....

Jan 2022
||
(0)
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Manager

Service and Support

The vendor’s support isn’t responsive or always extremely helpful. It seems like every couple of...

Jan 2022
||
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Manager

Functionality and Upgrades

The solution is now web based, so we can get to it more easily. I really like that we can use...

Jan 2022
||
(0)
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Manager

Implementation and Training

The implementation was pretty good. We had a lot of training. The vendor did a really good job of...

Jan 2022
||
(0)
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Manager

Service and Support

After going live, Expanse Ambulatory EHR wasn't working out of the box the way we wanted it to, but...

Jan 2022
||
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Manager

Functionality and Upgrades

The vendor schedules priority pack updates, which deliver fixes and changes to the functionality and...

Jan 2022
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Manager

Service and Support

When MEDITECH knows there will be downtime, they are good at letting us know ahead of time. We...

Jan 2022
||
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Manager

ROI / Cost (care and feeding)

The system isn't cheap. No EHR is cheap, but the system is definitely worth our money.

Jan 2022
||
(0)
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Manager

Future Outlook

The first week was tough with the system stability. MEDITECH was very responsive and figured out the...

Jan 2022
||
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Analyst/Coordinator

Sales and Contracting

MEDITECH's marketing is pretty good, but their actual delivery in some areas is not what was...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

In its current state, the web portion of Expanse Ambulatory EHR is still a little clunky with how it...

Jan 2022
||
(0)
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Director

Implementation and Training

There isn't a lot of training. Unfortunately, some of our users are more versed in the system than...

Jan 2022
||
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Director

Technology

The vendor has a vision, but they aren't necessarily delivering in the best way that they described....

Jan 2022
||
(0)
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Director

Service and Support

The system is fine for basic things. With any of the specialty things, it is more complicated. The...

Jan 2022
||
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Director

Technology

The system has been slow from the beginning. The vendor said they were going to figure that out, but...

Jan 2022
||
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Nurse

ROI / Cost (care and feeding)

MEDITECH has a maintenance fee, but we know what we are getting into with that. The vendor has some...

Dec 2021
||
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Nurse

Interfacing and Integration

The biggest benefits of Expanse Ambulatory EHR are its interoperability and the fact that we can...

Dec 2021
||
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Nurse

Other Observations & Comments

MEDITECH needs to continue to build on what they have. They have voice-command navigation that can...

Dec 2021
||
(0)
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Nurse

Relationship

MEDITECH has been very customer focused over the years as we have presented them with things that we...

Dec 2021
||
(0)
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Manager

Technology

MEDITECH is very good about development road maps. They are very good about listening to customer...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

MEDITECH's latest EHR is an absolutely massive upgrade from their previous work. We had the older...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

We praise MEDITECH for their customization options, but there are some decisions that MEDITECH makes...

Dec 2021
||
(0)
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Manager

Interfacing and Integration

In general, MEDITECH's acute product could be better in terms of communicating with the ambulatory...

Dec 2021
||
(0)
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Manager

Technology

We had significant issues with our launch just from a server and stability issue. We are not quite...

Dec 2021
||
(0)
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Manager

Interfacing and Integration

We are a multispecialty organization, and the product’s one chart functionality where everything is...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

A lot of the functionality with Expanse Ambulatory EHR improves after a patient has been seen for a...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The biggest things we wish MEDITECH would focus on are the speed and performance of the product and...

Dec 2021
||
(0)
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Analyst/Coordinator

Future Outlook

MEDITECH definitely will improve their ambulatory product. It will take years, but MEDITECH slowly...

Dec 2021
||
(0)
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Analyst/Coordinator

Service and Support

The support structure MEDITECH has in place is really good. They should definitely keep that up.

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Maintenance of the MEDITECH system is very time intensive compared to other EHRs that I have worked...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MEDITECH's solution is very clunky. In our prior experience with other EMRs, for the most part, we...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The biggest issue isn’t what the EHR can do. The problem is really the way the system does...

Dec 2021
||
(0)
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Analyst/Coordinator

Service and Support

Most of the time when we need MEDITECH, we just call the main phone number. We always get a live...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The MEDITECH ambulatory product is not very mature, so they have a lot of development to still put...

Dec 2021
||
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Director

Functionality and Upgrades

Two things I like about Expanse Ambulatory EHR are the favorites list and compatibility with our...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

When we are starting medications, there are a lot of pop-ups and an excess of passwords, and we...

Dec 2021
||
(0)
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CIO

Relationship

MEDITECH is responsive. They have dedicated one of their executives to be a primary contact. When I...

Oct 2021
||
(0)
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CMIO

Functionality and Upgrades

When I send an order for surgery from the ambulatory side to the acute care side, the system...

Sep 2021
||
(0)
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CMIO

Service and Support

MEDITECH's IT people are experts in one specific area, but I want them to be able to provide...

Sep 2021
||
(0)
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CMIO

Functionality and Upgrades

MEDITECH needs to focus on improving intramodular interoperability. The interoperability doesn't...

Sep 2021
||
(0)
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Director

Implementation and Training

MEDITECH could increase their support and knowledge around upgrades. MEDITECH could always do better...

Sep 2021
||
(0)
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Director

Interfacing and Integration

We don't have as much integration between our acute care and ambulatory systems as we had hoped. We...

Sep 2021
||
(0)
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Director

Service and Support

We have had a lot of issues with support. We have support people assigned to us who aren't very...

Sep 2021
||
(0)
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How Epic Is Working with the Arch Collaborative - Arch Summit 2021
27 August 21    |   Melanie Consolo
Epic’s work with KLAS has helped them learn the prime importance of personalization, shared governance, and training.
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Nurse Onboarding: Starting with Success in Mind
20 August 21    |   Dylan Kettering
I was intrigued by an Arch Collaborative Summit breakout session where Franciscan Health shared how they created a training program for their nursing staff.
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Physician Burnout and Virtual Scribes - Arch Collaborative Summit
28 July 21    |   Dylan Kettering
During the recent Arch Collaborative Summit, UW Health and AQuity Solutions presented on their partnership that addressed the administrative burden on physicians.



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