Expanse Ambulatory EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
Initially, MEDITECH offered training when we were building the system. However, for every update or...
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Product
The referral manager in Expanse Ambulatory EHR is not quite up to where it should be. The acute...
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Relationship
We can't imagine using anybody but MEDITECH. They have been a great partner for us. MEDITECH is...
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Product
Expanse Ambulatory EHR could be a little more user friendly. We hear about Epic's system being...
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Relationship, Product
MEDITECH is always great for regulatory interoperability and any interfacing that we need to do....
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Loyalty, Product
I would love to see more AI integration from MEDITECH. Maybe that is on the road map, but we just...
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Product, Value
If I were talking to somebody who was thinking about implementing Expanse Ambulatory EHR, I would...
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Operations
I would love to see more ongoing training from MEDITECH. I would like online training, specifically...
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Culture, Relationship, Product
I don't think anybody keeps all of their promises just because that is the nature of the software....
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Product
I would like to be able to see in Expanse Ambulatory EHR all instances of care and what happened to...
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Product, Value
If we want to integrate Expanse Ambulatory EHR with something else, most of the time, that cost is...
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Operations, Product
We do updates regularly for Expanse Ambulatory EHR, and the upgrades generally go pretty well. At...
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Culture, Loyalty, Product
We don't have a lot of major issues with Expanse Ambulatory EHR. It is fairly reliable. It does what...
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Operations
We do a lot of training on Expanse Ambulatory EHR with people when they first start, and we don't...
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Loyalty
There is some ambient AI stuff that is part of Expanse Ambulatory EHR, and that stuff is also part...
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Relationship
The support from MEDITECH is definitely not perfect. We have some issues that take a while to...
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Relationship, Product
With Expanse Ambulatory EHR, MEDITECH could do a little better with the tangible outcomes, but we...
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Value
MEDITECH doesn't directly charge for every little thing. We can get one-off charges, but because of...
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Product, Value
Expanse Ambulatory EHR meets all of our daily needs, but we have put a lot of time and money into...
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Product, Value
I would probably recommend against getting Expanse Ambulatory EHR just because MEDITECH built this...
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Relationship
MEDITECH is slow to respond to tickets, and that is a big problem. We have a regular call with our...
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Relationship, Product
MEDITECH doesn’t do a lot of hand-holding or walking us through priority pack upgrades. The vendor...
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Relationship, Product
MEDITECH has been really good about trying to help us get to our interoperability goals, but it can...
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Product
Timelines always seem slow. It feels like MEDITECH is slower to come out with new functionalities....
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Product
As much as the inpatient side and the outpatient side have come closer, there are still some...
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Value
We have not invested in our EHR, so we don't pay a ton to MEDITECH, and we haven't really invested...
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Product
For a smaller hospital, Expanse Ambulatory EHR is good. The ambulatory platform is strong. We hear a...
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Relationship
I don't call MEDITECH'S support as often, but when we escalate things, they are generally pretty...
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Relationship, Product
We host Expanse Ambulatory EHR, so it is an on-premises solution. There have been a few times in the...
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Operations
MEDITECH will provide documentation about best practices and a lot of times, those documents are...
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Operations
The implementation of Expanse Ambulatory EHR was really rough for the organization. I wasn’t here...
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Loyalty, Operations, Product
Some nuances in MEDITECH's system seem clunky. The system is not as user-friendly as our previous...
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Relationship
Expanse Ambulatory EHR doesn’t have everything, so MEDITECH has a lot of third-party partners that...
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Relationship
Expanse Ambulatory EHR has been really great for our facility, but as we grow, that is where I have...
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Product
MEDITECH's workflows are new. The vendor hasn't spent a lot of time working on them, so a lot of the...
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Loyalty
Some of the MEDITECH applications are on older programming versions, and they need to bring those up...
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Product, Value
MEDITECH works best for our organization. They are just a bit more cost conscious, and Expanse...
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Operations
MEDITECH does a pretty good job of staying on top of things. MEDITECH continuously rolls out new...
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Value
MEDITECH charges for quite a bit. Any time we want a new piece, it costs. Like if we want a new...
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Relationship
Customer service from MEDITECH is good. We can send in a ticket and get things taken care of. We are...
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Loyalty, Value
We made a huge investment in MEDITECH years ago. MEDITECH's solution does a great job for us; we...
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Value
One issue I have with MEDITECH is that they have a lot of third-party integrators, but they only...
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Product
Something that is lacking in Expanse Ambulatory EHR is sepsis monitoring. The system has a sepsis...
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Operations, Product
We went live with some facilities on Expanse Ambulatory EHR to test the waters and see how well it...
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Relationship
If anything, things have gotten worse with MEDITECH. Recently, we lost our primary MEDITECH contact....
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Relationship
We have projects with MEDITECH that are very behind and should have been delivered a while ago....
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Product, Value
Expanse Ambulatory EHR is fairly easy to use, and I don’t hear a lot of complaints from our nurses....
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Relationship, Product
I would like to see improved interoperability. I would like to see MEDITECH doing more work with...
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Product
A different vendor's system we used is a much easier system to use. We have made Expanse Ambulatory...
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Product
MEDITECH's ambulatory solution is not as strong as the acute solution. Even that probably isn't as...
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Operations
The vendor is very good with training, but they aren't stellar. I would like to see more...
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Product
I like that Expanse Ambulatory EHR is integrated with the facility EHR. There is a single system and...
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Relationship, Value
MEDITECH delivers high value and enables their customers to be efficient in a very competitive...
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Relationship
MEDITECH may be having staffing problems. They need more resources to dedicate more time to rapidly...
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Product
The upgrades that we see for Expanse Ambulatory EHR are helpful. We are going up a number of...
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Loyalty
Our satisfaction with Expanse Ambulatory EHR will likely start to go down because we are not...
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Relationship
We get good support from MEDITECH. When we call, we get good support. MEDITECH's executives are...
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Loyalty, Value
Expanse Ambulatory EHR is not part of our long-term plans. Because part of our organization has...
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Product
I like the fact that Expanse Ambulatory EHR is the same EHR that we have in our inpatient...
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Relationship, Product, Value
For MEDITECH, we absolutely want additional features or enhancements. They handle that by putting...
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Operations, Product
MEDITECH has certainly helped us with our goals, but the implementation was very difficult. There...
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Culture
MEDITECH was certainly around during the sales process, but I haven't seen them since.
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Product
Anyone who needs the Expanse Ambulatory EHR product needs to look at the number of bolt-on products...
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Product
MEDITECH needs better tools to help manage incoming faxes and data from other organizations. They...
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Culture, Loyalty, Product
MEDITECH has promised some things that they cannot deliver. They tried to create an outpatient EHR,...
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Operations
MEDITECH outsources training to consulting firms that do training. That is not something that...
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Relationship
MEDITECH is trying to deliver new technology, or at least they are working with partners. They need...
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Operations
One of the areas where MEDITECH is sorely lacking is a structured, regimented training process for...
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Operations
Typically MEDITECH does pretty well with integrations, but there were interfaces and various things...
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Loyalty, Relationship, Product
With the market and the industry in general, MEDITECH is unfortunately in kind of a bad spot. If I...
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Culture
Once we got the solution fully implemented, Expanse Ambulatory EHR pretty much worked as promoted....
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Relationship, Operations, Product
I would like to see MEDITECH get better automation tools and also improve the ease of use of the...
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Relationship
MEDITECH’s support team does an adequate job. I have to escalate things regularly. I can't really...
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Operations
We definitely had some challenges with MEDITECH keeping their promises, and it required some very...
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Culture, Product
There is a lack of content in Expanse Ambulatory EHR for our specialty. We have had a heart-to-heart...
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Product
If a critical access hospital is looking into the solution, I would give them a thumbs up. If a...
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Product
The biggest change for us lately is the stability of Expanse Ambulatory EHR; it has been a lot...
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Loyalty, Product
The system's interface is user friendly. I think MEDITECH has put a lot of work into making the...
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Relationship, Operations
We have had to contact MEDITECH several times to get certain things figured out. If one organization...
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Product
In terms of things that I would try to improve in the system, there are some medication ordering...
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Relationship, Operations
Working with MEDITECH has been good. MEDITECH is really good at holding conferences and getting...
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Relationship, Operations
We are still trying to learn Expanse Ambulatory EHR because it is new to us, so it needs some...
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Product
Expanse Ambulatory EHR does not have a lot of functionality for multispecialty groups. I don't know...
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Operations, Product
I like the view of Expanse Ambulatory EHR. It is easy to maneuver, so it is user friendly. It is...
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Product
For my satisfaction with Expanse Ambulatory EHR to increase, we would need more engagement and...
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Value
MEDITECH charges more for things that I think are basic. If there is a referral dashboard that we...
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Relationship
We have someone assigned to us, but that person clearly has no power. The vendor calls that person...
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Operations, Product, Value
The system is very good for people who know how to use it. MEDITECH provides very good value when it...
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Culture, Operations
When the vendor's salespeople come to us and tell us about all of the great things that the system...
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Operations, Product
I wasn't here for the initial go-live of the product, but when we did the upgrades, MEDITECH was...
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Operations, Product
The current functionality in Expanse Ambulatory EHR is not the greatest, but that is not all...
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Relationship
Sometimes it is difficult to get MEDITECH support representatives on the phone. They are in that...
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Loyalty, Relationship
We will stick with MEDITECH. We have had a great relationship and have been with them for many...
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Loyalty, Relationship
For us, MEDITECH is a truly integrated one-stop shop. MEDITECH is pretty competitive with the three...
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Loyalty, Operations, Product
Expanse Ambulatory EHR is the newer platform, so when we first went live with it, our physicians...
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Product
Right now, when a patient comes in and has lab orders that our providers order, we have Expanse...
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Loyalty, Product
With Expanse Ambulatory EHR, we can customize so much and get the workflow to how we want it because...
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Operations, Product
I probably would look at Epic just for the ambulatory side. I have heard some things about them...
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Operations, Product
Expanse Ambulatory EHR is a very robust system, and it takes quite a bit to train end users. There...
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Product
MEDITECH is challenging at times. My biggest frustration with them is the lack of usable APIs. Their...
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Product
Something that would be really helpful with MEDITECH is integration between modules. The integration...
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Product
MEDITECH really hasn't done much in the ambulatory space around some of their core functionality,...
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Loyalty, Product
The system is pretty easy to use. Once we know how to use it, there are not a lot of surprises, and...
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Product
If I were a standalone community hospital and I needed a decent EMR, I would choose MEDITECH’s...
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Culture, Value
With Expanse Ambulatory EHR, the vendor doesn't necessarily charge us for everything, but everything...
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Operations
We train ourselves on the system, but I don't know whether we really need ongoing training at this...
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Culture, Loyalty, Product
Expanse Ambulatory EHR works as promoted, but there are a few things there. I will probably never be...
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Relationship
MEDITECH does really well with support. They are very receptive and available. I don't work with the...
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Loyalty, Operations, Product
We implemented the Expanse EHR pretty early on, and it has come along some in the last few years. I...
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Relationship, Product
There are a few challenges with MEDITECH. One is the proprietary nature of the database. That makes...
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Loyalty, Operations
We went with MEDITECH because they were the cheapest and they didn't have any required training....
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Relationship, Operations
My experience with MEDITECH is that they are overwhelmed by our size and technical expertise. They...
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Product
The product is simple. It is highly integrated with the hospital's system, but it is not very...
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Relationship
Some of the vendor's support people are really good and some are not. I think the world has been so...
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Relationship
The vendor has helped us with meeting all of the many things we have to report for CMS.
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Relationship, Product
Even just overall with MEDITECH’s support, I sometimes seem to have to escalate cases a little more...
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Value
For the most part, MEDITECH does avoid charging for every little thing. It is really interfaces and...
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Operations, Product
One of the challenges is that MEDITECH has a lot of standard content that they talk about, but the...
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Operations
MEDITECH does have a lot of tutorials; they are just not always up-to-date. The vendor has things...
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Loyalty, Product, Value
We are definitely getting to a higher satisfaction level with Expanse Ambulatory EHR; things have...
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