MEDITECH Home Health
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Culture, Product
We can see invoices with MEDITECH Home Health Financials. We can look back and see at different...
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Product
I would change MEDITECH Home Health Financials to look more at the episodes rather than the visits....
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Relationship
MEDITECH could improve their support by getting back to people. If they address a question from a...
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Product
The strength of MEDITECH Home Health EHR is the ease with which I can get around and navigate...
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Product
If MEDITECH could combine the vital signs and the pulse oximeter readings in MEDITECH Home Health...
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Culture, Relationship
We went through a very in-depth process to choose the solution. We asked about several different...
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Loyalty, Value
Recently, we looked at a product that would give us better financial data. Incorporating that...
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Product
The product is not home-health friendly or user friendly to the point that we have lost staff...
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Product
The reports that we run out of the product generally are not very accurate, and MEDITECH will say...
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Relationship, Product
Nothing makes me very happy about the system. However, the OASIS submissions are fairly simple and...
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Loyalty, Product
MEDITECH is working on mobile solutions, but only for home-health aides. That makes sense because...
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Loyalty, Product
We are leaving MEDITECH mainly because of billing issues and overall compliance issues. The system...
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Product
We can do limited charting with the mobile application, but it is very limited and only for certain...
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Operations
The people we work with at MEDITECH have some empowerment, but they can't make all the decisions....
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Relationship
MEDITECH jumps in and tries to help, so that is positive. If they know of something other customers...
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Relationship
The vendor’s customer support team is very good. They listen to their customers.
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Loyalty, Operations, Product
The platform is not as user friendly as it needs to be. It is so complex. The process of navigating...
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Product
I would recommend the product to a friend if they were with a MEDITECH hospital, as that seems to be...
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Product, Product
It would be nice to not have to do the synchronization, which is something that MEDITECH said they...
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Relationship, Relationship, Product, Product
The product’s updates cover regulatory changes in a timely manner. The vendor does a good job of...
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Relationship, Relationship
We don't have any direct communication with the vendor anymore.
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Product, Product
The product has a ton of reports available, but there sometimes isn't the exact information in one...
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Loyalty, Operations
The clinicians' complaints about the onboarding time in MEDITECH's solution have been a thorn in our...
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Operations
If we ask for training, MEDITECH will give it to us. And most of the time, the training is of...
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Relationship
MEDITECH tells us how the system is supposed to work, and we don't like the way it works. I don't...
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Product, Value
From the executive side of things, I can't live without data, and the MEDITECH reporting system is...
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Product
We began to outgrow the scheduling piece functionality because of the size of the home health side...
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Product, Value
We had a very difficult time interfacing the MEDITECH EHR with any other software. MEDITECH said...
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Product
We haven't had a lot of medical reviews because it takes so much work to get to that level with the...
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Relationship
We were with MEDITECH when they bought Patient Care Technologies, and I feel like MEDITECH forgot...
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Loyalty, Relationship, Product
MEDITECH needs to do a lot of work to make MEDITECH Home Health Financials work in long-term care.
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Relationship, Product
MEDITECH doesn't really offer senior living or memory care options, but I would love it if they did.
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Relationship
MEDITECH’s support team is very engaging. They have been delivering custom enhancements, and I have...
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Relationship
With any bugs that are identified in the system or anything like that, MEDITECH is good about...
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Product
We have trouble with the solution's interfaces, but we have set up a transfer of information with...
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Relationship, Product
MEDITECH is good about giving us updates and timelines for things, but their timelines are usually...
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Relationship, Operations
When we do upgrades, it is never a question of whether there will be a problem. Instead, the...
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Relationship, Product
When it comes to functionality, the system isn't great. MEDITECH is responsive and good at trying to...
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Product
With functionality and workflow best practices, it is almost like we are in a trial-and-error type...
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Relationship
The customer support team is fairly quick in responsiveness. They do a lot to support us and get...
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Relationship, Product
There are times when MEDITECH is really good at sharing information with us. If we try to ask for a...
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Operations
We wouldn't buy MEDITECH's system again because of the functionality issues that we have run into....
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Relationship
MEDITECH doesn't like to deliver best practices when we ask for them. Instead, they direct us to a...
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Relationship, Product
I have run into instances where issues haven't been fully investigated before MEDITECH has given me...
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Relationship
MEDITECH has had some turnover, and their support hasn't been as good as in the past.
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Relationship, Product
One of MEDITECH’s strengths is communication.
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Relationship
MEDITECH’s strength is that they listen to us as a customer and continually provide software that...
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Product
With MEDITECH Home Health EHR, I would like to incorporate messaging and tasking with our acute...
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Product, Value
We have had a learning curve with the product. We have seen home care systems that have been easier...
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Product
It is easy to send out claims and post payments. It is not easy to pull information regarding...
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Product, Value
I would suggest looking for something else if I had the option. The system is cumbersome sometimes.
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Product
We can easily find nursing information, such as nursing notes or patient information, through the EHR....
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Relationship, Product
MEDITECH has a tighter hand on MEDITECH Home Health EHR than on some of their other products....
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Relationship
Our upper management team meets with MEDITECH regularly to try and make sure things are where they...
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Relationship, Product
I like MEDITECH Home Health EHR’s billing piece. I like the navigation in the accounts. I can call...
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Product
There are always ways to get around the system better. Viewing the accounts in a different way could...
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Operations
It is very difficult to train new people on MEDITECH Home Health EHR. There are a lot of resources,...
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Relationship
MEDITECH is good with customer support, and if I reach out with a question, the support team will...
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Loyalty
It took my head a while to wrap around the task-based system, but since I accepted that, it has...
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Relationship
MEDITECH’s customer support team is pretty responsive. They respond to us in a timely manner, and...
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Loyalty, Product
We would like the vendor to make more filters available for all the reports so that we can customize...
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Loyalty, Product
One improvement we would like to see with MEDITECH’s system would be better medication integration...
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Relationship
I would like to see the vendor improve their response times to ideas or concerns that customers have...
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Loyalty, Product
Part of me would buy MEDITECH's system again because it interfaces with our hospital's system. The...
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Culture, Relationship
MEDITECH's timeliness with keeping their promises is a bit of an issue at times. Some things take...
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Relationship, Product
We can get someone on the phone from MEDITECH, even in a critical situation. That is helpful. We...
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Product
Sometimes when we want to add an enhancement to the EHR, we are told that the vendor can't do that...
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Relationship
My support person is excellent. That person looks at and monitors our tasks. If something is...
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Operations, Product
If I were to choose an EHR system, I would probably look to see whether there were a system outside...
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Relationship, Operations
MEDITECH just tells us they are doing an update, and then they do it. I have regular calls with a...
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Relationship, Operations
We really don't have ongoing training with MEDITECH, but if I have questions about something new, my...
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Loyalty, Product
The EHR isn’t integrated with anything. We talked about integrating some things before the COVID-19...
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Product
The EHR has room for improvement. My staff complains about things that the product doesn't do or...
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Product
I don’t work a lot with MEDITECH Home Health Financials, but my staff members do complain about...
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Product
My staff members use laptops in the field. They can sync information when they have an internet...
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Operations, Product
I would like to be able to access different items in the system more easily. I feel like I am...
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Product
We have a lot of questions when we investigate the system or try to make changes. Recently, we asked...
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Product
MEDITECH Home Health EHR is not a user-friendly program. It is click heavy and only partially...
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Product
We have an interface between MEDITECH's system and our hospital's system as long as the hospital...
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Relationship
The vendor's support team is not always able to answer our questions. Sometimes my billers feel like...
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Operations, Product
MEDITECH does upgrade the system, but I am not always sure what they are upgrading. The vendor...
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Relationship
The service from MEDITECH is not as good as I would like. We have monthly phone calls, and the...
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