MEDITECH Home Health
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Implementation and Training
The clinicians' complaints about the onboarding time in MEDITECH's solution have been a thorn in our...
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Implementation and Training
If we ask for training, MEDITECH will give it to us. And most of the time, the training is of...
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Service and Support
MEDITECH tells us how the system is supposed to work, and we don't like the way it works. I don't...
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Functionality and Upgrades
From the executive side of things, I can't live without data, and the MEDITECH reporting system is...
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Functionality and Upgrades
We began to outgrow the scheduling piece functionality because of the size of the home health side...
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Interfacing and Integration
We had a very difficult time interfacing the MEDITECH EHR with any other software. MEDITECH said...
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Technology
We haven't had a lot of medical reviews because it takes so much work to get to that level with the...
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Service and Support
We were with MEDITECH when they bought Patient Care Technologies, and I feel like MEDITECH forgot...
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Functionality and Upgrades
MEDITECH needs to do a lot of work to make MEDITECH Home Health Financials work in long-term care.
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Functionality and Upgrades
MEDITECH doesn't really offer senior living or memory care options, but I would love it if they did.
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Relationship
MEDITECH’s support team is very engaging. They have been delivering custom enhancements, and I have...
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Relationship
With any bugs that are identified in the system or anything like that, MEDITECH is good about...
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Interfacing and Integration
We have trouble with the solution's interfaces, but we have set up a transfer of information with...
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Relationship
MEDITECH is good about giving us updates and timelines for things, but their timelines are usually...
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Service and Support
When we do upgrades, it is never a question of whether there will be a problem. Instead, the...
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Relationship
When it comes to functionality, the system isn't great. MEDITECH is responsive and good at trying to...
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Functionality and Upgrades
With functionality and workflow best practices, it is almost like we are in a trial-and-error type...
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Service and Support
The customer support team is fairly quick in responsiveness. They do a lot to support us and get...
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Service and Support
There are times when MEDITECH is really good at sharing information with us. If we try to ask for a...
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Lessons Learned
We wouldn't buy MEDITECH's system again because of the functionality issues that we have run into....
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Relationship
MEDITECH doesn't like to deliver best practices when we ask for them. Instead, they direct us to a...
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Service and Support
I have run into instances where issues haven't been fully investigated before MEDITECH has given me...
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Service and Support
MEDITECH has had some turnover, and their support hasn't been as good as in the past.
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Relationship
One of MEDITECH’s strengths is communication.
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Relationship
MEDITECH’s strength is that they listen to us as a customer and continually provide software that...
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Other Observations & Comments
With MEDITECH Home Health EHR, I would like to incorporate messaging and tasking with our acute...
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Functionality and Upgrades
We have had a learning curve with the product. We have seen home care systems that have been easier...
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Functionality and Upgrades
It is easy to send out claims and post payments. It is not easy to pull information regarding...
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Functionality and Upgrades
I would suggest looking for something else if I had the option. The system is cumbersome sometimes.
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Functionality and Upgrades
We can easily find nursing information, such as nursing notes or patient information, through the EHR....
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Service and Support
MEDITECH has a tighter hand on MEDITECH Home Health EHR than on some of their other products....
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Service and Support
Our upper management team meets with MEDITECH regularly to try and make sure things are where they...
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Service and Support
I like MEDITECH Home Health EHR’s billing piece. I like the navigation in the accounts. I can call...
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Functionality and Upgrades
There are always ways to get around the system better. Viewing the accounts in a different way could...
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Implementation and Training
It is very difficult to train new people on MEDITECH Home Health EHR. There are a lot of resources,...
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Service and Support
MEDITECH is good with customer support, and if I reach out with a question, the support team will...
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Other Observations & Comments
It took my head a while to wrap around the task-based system, but since I accepted that, it has...
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Service and Support
MEDITECH’s customer support team is pretty responsive. They respond to us in a timely manner, and...
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Functionality and Upgrades
We would like the vendor to make more filters available for all the reports so that we can customize...
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Future Outlook
One improvement we would like to see with MEDITECH’s system would be better medication integration...
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Relationship
I would like to see the vendor improve their response times to ideas or concerns that customers have...
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Lessons Learned
Part of me would buy MEDITECH's system again because it interfaces with our hospital's system. The...
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Sales and Contracting
MEDITECH's timeliness with keeping their promises is a bit of an issue at times. Some things take...
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Service and Support
We can get someone on the phone from MEDITECH, even in a critical situation. That is helpful. We...
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ROI / Cost
Sometimes when we want to add an enhancement to the EHR, we are told that the vendor can't do that...
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Service and Support
My support person is excellent. That person looks at and monitors our tasks. If something is...
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Functionality and Upgrades
If I were to choose an EHR system, I would probably look to see whether there were a system outside...
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Relationship
MEDITECH just tells us they are doing an update, and then they do it. I have regular calls with a...
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Service and Support
We really don't have ongoing training with MEDITECH, but if I have questions about something new, my...
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Other Observations & Comments
The EHR isn’t integrated with anything. We talked about integrating some things before the COVID-19...
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Functionality and Upgrades
The EHR has room for improvement. My staff complains about things that the product doesn't do or...
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Functionality and Upgrades
I don’t work a lot with MEDITECH Home Health Financials, but my staff members do complain about...
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Functionality and Upgrades
My staff members use laptops in the field. They can sync information when they have an internet...
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Functionality and Upgrades
I would like to be able to access different items in the system more easily. I feel like I am...
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Service and Support
We have a lot of questions when we investigate the system or try to make changes. Recently, we asked...
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Functionality and Upgrades
MEDITECH Home Health EHR is not a user-friendly program. It is click heavy and only partially...
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Interfacing and Integration
We have an interface between MEDITECH's system and our hospital's system as long as the hospital...
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Service and Support
The vendor's support team is not always able to answer our questions. Sometimes my billers feel like...
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Functionality and Upgrades
MEDITECH does upgrade the system, but I am not always sure what they are upgrading. The vendor...
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Service and Support
The service from MEDITECH is not as good as I would like. We have monthly phone calls, and the...
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Functionality and Upgrades
We really like how task-driven the system is. The solution's workflows have really streamlined our...
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Functionality and Upgrades
MEDITECH's last quarterly update caused some issues with the billing aspect of their product, and it...
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Interfacing and Integration
MEDITECH's system doesn't have good interoperability, and that makes the system very difficult to...
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Technology
MEDITECH Home Health EHR does a really good job from a documentation perspective, but the system has...
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Service and Support
MEDITECH is not responsive. They have so many new people coming in and out that we never get a good,...
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Relationship
MEDITECH always seems to run in cycles. They receive some feedback that they are dipping in certain...
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Functionality and Upgrades
We really like the reports that come out of MEDITECH’s EHR. They are really easy to read and come...
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Other Observations & Comments
One thing that MEDITECH could add is functionality that lets us see multiple people's schedules in...
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Service and Support
The vendor is extremely responsive. We log cases online, and the vendor can get back to us within an...
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Functionality and Upgrades
The product isn't intuitive at all. It is very cumbersome. It requires a lot of clicking and has a...
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Functionality and Upgrades
With medications being such a huge thing in the home-health realm, there isn't a good process for...
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Functionality and Upgrades
The vendor strives to improve their product. However, part of the issue is that some things aren't...
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Future Outlook
We are moving to another product because we partnered with another organization that is using that product....
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Future Outlook
We are currently looking for a new EHR to replace MEDITECH's system. It takes too much work to make...
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ROI / Cost
MEDITECH will charge for interfaces, but we get what we pay for. They do not charge things unexpectedly....
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Implementation and Training
MEDITECH will do the implementation, but their training isn't great. They don't check back to make...
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Service and Support
We can’t get MEDITECH to promise to address problems. The vendor’s services are not what we need....
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Sales and Contracting
The software is crappy. The system does give us what we expected as far as functionality goes, but...
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ROI / Cost
The EHR requires so much time for documenting a typical visit. It can take 45 minutes to an hour to...
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ROI / Cost
The reporting is horrible. We can't pull any reports out that are useful. There is no way to...
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Functionality and Upgrades
The one thing I do like about the system is the communication feature. It will allow us to...
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Service and Support
MEDITECH is slow in delivering new technology. They are coming out with more streamlined...
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ROI / Cost
Our outcomes are horrible. The software doesn't help at all when it comes to showing improvement or...
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Service and Support
The customer service and the people that are working at MEDITECH help us on a daily basis. Those...
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ROI / Cost
We have a maintenance agreement with MEDITECH, but I don't think they charge us for every little...
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Interfacing and Integration
MEDITECH offers a lot of integration and interfaces for supporting transitions of care, handoff...
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Service and Support
MEDITECH Home Health EHR meets most of our needs in the home health world. The system is very...
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Relationship
MEDITECH's support is excellent. The vendor is constantly taking their customers' feedback and input...
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Functionality and Upgrades
The EHR’s ease of use is getting better. It could still improve for the clinicians if MEDITECH made...
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Future Outlook
In a year, our satisfaction with MEDITECH Home Health EHR will be better. MEDITECH is being very...
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Lessons Learned
If I were a free-standing agency, I personally would not buy MEDITECH Home Health EHR. It is DOS...
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Interfacing and Integration
We are MEDITECH based, and the integration is wonderful. MEDITECH Home Health EHR aligns with what...
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Other Observations & Comments
MEDITECH eventually keeps all their promises. Things sometimes take a long time, and I wish they...
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Relationship
MEDITECH could improve by presenting any changes in the system to us and helping to integrate those...
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Functionality and Upgrades
There are a few things I do differently in the system, but for the most part, MEDITECH Home Health...
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Future Outlook
I saw some new things related to making charting easier that MEDITECH has coming down the pike....
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Functionality and Upgrades
MEDITECH's system does a good job in terms of documentation, and for the most part, the system...
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Functionality and Upgrades
Sometimes, MEDITECH's system is a bit cumbersome. MEDITECH's system is not a bad program; the system...
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Service and Support
I have had meetings with some of the MEDITECH folks that assist us with making the program more user...
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