MEDITECH Home Health
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Paul Hess
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User Commentary

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CEO/President

Implementation and Training

The clinicians' complaints about the onboarding time in MEDITECH's solution have been a thorn in our...

Mar 2023
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CEO/President

Implementation and Training

If we ask for training, MEDITECH will give it to us. And most of the time, the training is of...

Mar 2023
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CEO/President

Service and Support

MEDITECH tells us how the system is supposed to work, and we don't like the way it works. I don't...

Mar 2023
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CEO/President

Functionality and Upgrades

From the executive side of things, I can't live without data, and the MEDITECH reporting system is...

Mar 2023
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CEO/President

Functionality and Upgrades

We began to outgrow the scheduling piece functionality because of the size of the home health side...

Mar 2023
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CEO/President

Interfacing and Integration

We had a very difficult time interfacing the MEDITECH EHR with any other software. MEDITECH said...

Mar 2023
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CEO/President

Technology

We haven't had a lot of medical reviews because it takes so much work to get to that level with the...

Mar 2023
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CEO/President

Service and Support

We were with MEDITECH when they bought Patient Care Technologies, and I feel like MEDITECH forgot...

Mar 2023
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CIO

Functionality and Upgrades

MEDITECH needs to do a lot of work to make MEDITECH Home Health Financials work in long-term care.

Mar 2023
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CIO

Functionality and Upgrades

MEDITECH doesn't really offer senior living or memory care options, but I would love it if they did.

Mar 2023
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CIO

Relationship

MEDITECH’s support team is very engaging. They have been delivering custom enhancements, and I have...

Mar 2023
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Analyst/Coordinator

Relationship

With any bugs that are identified in the system or anything like that, MEDITECH is good about...

Mar 2023
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Analyst/Coordinator

Interfacing and Integration

We have trouble with the solution's interfaces, but we have set up a transfer of information with...

Mar 2023
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Analyst/Coordinator

Relationship

MEDITECH is good about giving us updates and timelines for things, but their timelines are usually...

Mar 2023
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Analyst/Coordinator

Service and Support

When we do upgrades, it is never a question of whether there will be a problem. Instead, the...

Mar 2023
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Analyst/Coordinator

Relationship

When it comes to functionality, the system isn't great. MEDITECH is responsive and good at trying to...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

With functionality and workflow best practices, it is almost like we are in a trial-and-error type...

Mar 2023
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Analyst/Coordinator

Service and Support

The customer support team is fairly quick in responsiveness. They do a lot to support us and get...

Mar 2023
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Analyst/Coordinator

Service and Support

There are times when MEDITECH is really good at sharing information with us. If we try to ask for a...

Mar 2023
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Analyst/Coordinator

Lessons Learned

We wouldn't buy MEDITECH's system again because of the functionality issues that we have run into....

Mar 2023
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Analyst/Coordinator

Relationship

MEDITECH doesn't like to deliver best practices when we ask for them. Instead, they direct us to a...

Mar 2023
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Analyst/Coordinator

Service and Support

I have run into instances where issues haven't been fully investigated before MEDITECH has given me...

Mar 2023
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Director

Service and Support

MEDITECH has had some turnover, and their support hasn't been as good as in the past.

Mar 2023
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Director

Relationship

One of MEDITECH’s strengths is communication.

Mar 2023
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Analyst/Coordinator

Relationship

MEDITECH’s strength is that they listen to us as a customer and continually provide software that...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

With MEDITECH Home Health EHR, I would like to incorporate messaging and tasking with our acute...

Mar 2023
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Director

Functionality and Upgrades

We have had a learning curve with the product. We have seen home care systems that have been easier...

Mar 2023
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Manager

Functionality and Upgrades

It is easy to send out claims and post payments. It is not easy to pull information regarding...

Feb 2023
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Manager

Functionality and Upgrades

I would suggest looking for something else if I had the option. The system is cumbersome sometimes.

Feb 2023
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Manager

Functionality and Upgrades

We can easily find nursing information, such as nursing notes or patient information, through the EHR....

Feb 2023
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Director

Service and Support

MEDITECH has a tighter hand on MEDITECH Home Health EHR than on some of their other products....

Dec 2022
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Director

Service and Support

Our upper management team meets with MEDITECH regularly to try and make sure things are where they...

Dec 2022
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Analyst/Coordinator

Service and Support

I like MEDITECH Home Health EHR’s billing piece. I like the navigation in the accounts. I can call...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

There are always ways to get around the system better. Viewing the accounts in a different way could...

Dec 2022
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Director

Implementation and Training

It is very difficult to train new people on MEDITECH Home Health EHR. There are a lot of resources,...

Dec 2022
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Director

Service and Support

MEDITECH is good with customer support, and if I reach out with a question, the support team will...

Dec 2022
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Director

Other Observations & Comments

It took my head a while to wrap around the task-based system, but since I accepted that, it has...

Dec 2022
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Director

Service and Support

MEDITECH’s customer support team is pretty responsive. They respond to us in a timely manner, and...

Dec 2022
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Nurse

Functionality and Upgrades

We would like the vendor to make more filters available for all the reports so that we can customize...

Oct 2022
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Nurse

Future Outlook

One improvement we would like to see with MEDITECH’s system would be better medication integration...

Oct 2022
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Nurse

Relationship

I would like to see the vendor improve their response times to ideas or concerns that customers have...

Oct 2022
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Nurse

Lessons Learned

Part of me would buy MEDITECH's system again because it interfaces with our hospital's system. The...

Oct 2022
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Nurse

Sales and Contracting

MEDITECH's timeliness with keeping their promises is a bit of an issue at times. Some things take...

Oct 2022
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Nurse

Service and Support

We can get someone on the phone from MEDITECH, even in a critical situation. That is helpful. We...

Oct 2022
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Director

ROI / Cost

Sometimes when we want to add an enhancement to the EHR, we are told that the vendor can't do that...

Oct 2022
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Director

Service and Support

My support person is excellent. That person looks at and monitors our tasks. If something is...

Oct 2022
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Director

Functionality and Upgrades

If I were to choose an EHR system, I would probably look to see whether there were a system outside...

Oct 2022
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Director

Relationship

MEDITECH just tells us they are doing an update, and then they do it. I have regular calls with a...

Oct 2022
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Director

Service and Support

We really don't have ongoing training with MEDITECH, but if I have questions about something new, my...

Oct 2022
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Director

Other Observations & Comments

The EHR isn’t integrated with anything. We talked about integrating some things before the COVID-19...

Oct 2022
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Director

Functionality and Upgrades

The EHR has room for improvement. My staff complains about things that the product doesn't do or...

Oct 2022
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Director

Functionality and Upgrades

I don’t work a lot with MEDITECH Home Health Financials, but my staff members do complain about...

Oct 2022
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Director

Functionality and Upgrades

My staff members use laptops in the field. They can sync information when they have an internet...

Oct 2022
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Director

Functionality and Upgrades

I would like to be able to access different items in the system more easily. I feel like I am...

Oct 2022
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Director

Service and Support

We have a lot of questions when we investigate the system or try to make changes. Recently, we asked...

Oct 2022
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Director

Functionality and Upgrades

MEDITECH Home Health EHR is not a user-friendly program. It is click heavy and only partially...

Oct 2022
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Director

Interfacing and Integration

We have an interface between MEDITECH's system and our hospital's system as long as the hospital...

Oct 2022
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Director

Service and Support

The vendor's support team is not always able to answer our questions. Sometimes my billers feel like...

Oct 2022
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Director

Functionality and Upgrades

MEDITECH does upgrade the system, but I am not always sure what they are upgrading. The vendor...

Oct 2022
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Director

Service and Support

The service from MEDITECH is not as good as I would like. We have monthly phone calls, and the...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We really like how task-driven the system is. The solution's workflows have really streamlined our...

Sep 2022
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Director

Functionality and Upgrades

MEDITECH's last quarterly update caused some issues with the billing aspect of their product, and it...

Aug 2022
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Director

Interfacing and Integration

MEDITECH's system doesn't have good interoperability, and that makes the system very difficult to...

Aug 2022
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Director

Technology

MEDITECH Home Health EHR does a really good job from a documentation perspective, but the system has...

Aug 2022
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Director

Service and Support

MEDITECH is not responsive. They have so many new people coming in and out that we never get a good,...

Aug 2022
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Director

Relationship

MEDITECH always seems to run in cycles. They receive some feedback that they are dipping in certain...

Aug 2022
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Director

Functionality and Upgrades

We really like the reports that come out of MEDITECH’s EHR. They are really easy to read and come...

Jun 2022
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Director

Other Observations & Comments

One thing that MEDITECH could add is functionality that lets us see multiple people's schedules in...

Jun 2022
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Analyst/Coordinator

Service and Support

The vendor is extremely responsive. We log cases online, and the vendor can get back to us within an...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The product isn't intuitive at all. It is very cumbersome. It requires a lot of clicking and has a...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

With medications being such a huge thing in the home-health realm, there isn't a good process for...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor strives to improve their product. However, part of the issue is that some things aren't...

Jun 2022
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Analyst/Coordinator

Future Outlook

We are moving to another product because we partnered with another organization that is using that product....

Jun 2022
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Director

Future Outlook

We are currently looking for a new EHR to replace MEDITECH's system. It takes too much work to make...

Jun 2022
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Director

ROI / Cost

MEDITECH will charge for interfaces, but we get what we pay for. They do not charge things unexpectedly....

Jun 2022
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Director

Implementation and Training

MEDITECH will do the implementation, but their training isn't great. They don't check back to make...

Jun 2022
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Director

Service and Support

We can’t get MEDITECH to promise to address problems. The vendor’s services are not what we need....

Jun 2022
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Director

Sales and Contracting

The software is crappy. The system does give us what we expected as far as functionality goes, but...

Jun 2022
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Director

ROI / Cost

The EHR requires so much time for documenting a typical visit. It can take 45 minutes to an hour to...

Jun 2022
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Director

ROI / Cost

The reporting is horrible. We can't pull any reports out that are useful. There is no way to...

Jun 2022
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Director

Functionality and Upgrades

The one thing I do like about the system is the communication feature. It will allow us to...

Jun 2022
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Director

Service and Support

MEDITECH is slow in delivering new technology. They are coming out with more streamlined...

Jun 2022
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Director

ROI / Cost

Our outcomes are horrible. The software doesn't help at all when it comes to showing improvement or...

Jun 2022
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Director

Service and Support

The customer service and the people that are working at MEDITECH help us on a daily basis. Those...

Jun 2022
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Analyst/Coordinator

ROI / Cost

We have a maintenance agreement with MEDITECH, but I don't think they charge us for every little...

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

MEDITECH offers a lot of integration and interfaces for supporting transitions of care, handoff...

Jun 2022
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Analyst/Coordinator

Service and Support

MEDITECH Home Health EHR meets most of our needs in the home health world. The system is very...

Jun 2022
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Analyst/Coordinator

Relationship

MEDITECH's support is excellent. The vendor is constantly taking their customers' feedback and input...

Jun 2022
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Director

Functionality and Upgrades

The EHR’s ease of use is getting better. It could still improve for the clinicians if MEDITECH made...

Apr 2022
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Director

Future Outlook

In a year, our satisfaction with MEDITECH Home Health EHR will be better. MEDITECH is being very...

Apr 2022
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Director

Lessons Learned

If I were a free-standing agency, I personally would not buy MEDITECH Home Health EHR. It is DOS...

Apr 2022
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Director

Interfacing and Integration

We are MEDITECH based, and the integration is wonderful. MEDITECH Home Health EHR aligns with what...

Apr 2022
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Director

Other Observations & Comments

MEDITECH eventually keeps all their promises. Things sometimes take a long time, and I wish they...

Apr 2022
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Director

Relationship

MEDITECH could improve by presenting any changes in the system to us and helping to integrate those...

Apr 2022
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Director

Functionality and Upgrades

There are a few things I do differently in the system, but for the most part, MEDITECH Home Health...

Apr 2022
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Manager

Future Outlook

I saw some new things related to making charting easier that MEDITECH has coming down the pike....

Apr 2022
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Manager

Functionality and Upgrades

MEDITECH's system does a good job in terms of documentation, and for the most part, the system...

Apr 2022
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Manager

Functionality and Upgrades

Sometimes, MEDITECH's system is a bit cumbersome. MEDITECH's system is not a bad program; the system...

Apr 2022
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Manager

Service and Support

I have had meetings with some of the MEDITECH folks that assist us with making the program more user...

Apr 2022
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