MEDITECH Home Health Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
The product's biggest drawback is its lack of customization. I understand that most computer...
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Operations, Product
We are doing some training on a new version of the software, and the clinical documentation flow for...
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Product, Value
I don't think I would buy the product again simply because there are things that I would like to...
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Operations
The vendor has training modules available, but they don't really do live training. They expect that...
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Operations, Product
The system doesn't flow well. To get into places, we have to get out of one place and drill into...
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Relationship
The support people at MEDITECH are extremely helpful and excellent at their jobs. They do try to do...
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Product
We have to do a lot of stuff to get the financial reporting information we need from MEDITECH Home...
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Relationship
MEDITECH tries to keep their promises and works with us very diligently. The customer support is the...
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Relationship, Product
MEDITECH is now more friendly in listening to users, so the user group has more of a voice. MEDITECH...
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Loyalty
I'm not opposed to recommending MEDITECH Home Health EHR to others. I think some things could be...
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Operations, Product
For the financial reporting in MEDITECH Home Health EHR, I would like to be able to slice and dice...
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Relationship, Value
MEDITECH has been very helpful with pricing. When we added another program, they allowed us to add...
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Relationship
The things that stand out about MEDITECH from the positive side are that they are responsive, have...
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Product
MEDITECH has kept up with regulatory requirements fairly well. Things are doable. MEDITECH is not...
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Loyalty, Product, Value
If I had a clean slate and wasn't attached to a MEDITECH hospital, I probably would not buy MEDITECH...
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Product
Integrating medications in MEDITECH Home Health EHR is a challenge, but I’m not sure whether that is...
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Loyalty, Product
MEDITECH could use some work regarding outcomes. The business analytics need to go to another level,...
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Relationship
MEDITECH provides excellent customer support and gives quick responses to problems or issues, even...
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Product
The data flow between MEDITECH Home Health EHR and other MEDITECH systems in our organization has...
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Product
When I have to get reports in MEDITECH Home Health EHR for financial things, I feel like it is a...
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Relationship, Product
MEDITECH’s updates don't usually affect a lot of things we are doing in terms of documentation on...
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Product
We have had a lot of difficulty with our mobile aid for MEDITECH working correctly with our iPads.
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Relationship
If there are significant changes, we don't necessarily get the best communication or training from...
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Relationship, Product
We have an issue where MEDITECH requires the EHR to have an updated plan of care with every new...
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Relationship, Product
There are some communication issues with the updates from MEDITECH. Recently, we were told that the...
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Product
MEDITECH’s EHR is very click happy. I make a lot of clicks to do one thing. We have to go to a lot...
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Product, Value
MEDITECH Home Health EHR does pretty well. For the most part, MEDITECH Home Health EHR meets all of...
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Product
I wouldn’t buy the product again. We just find it to be not very smooth, and it doesn't integrate...
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Loyalty
We have just adapted to the product, so we can make it work. As we do upgrades, there are concerns...
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Relationship
The vendor could improve on customer support or tech support. When I put in a ticket, I don't feel...
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Relationship, Product
I like all of the remittance stuff in MEDITECH Home Health Financials. With all of the changes that...
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Product
If I were to change anything in MEDITECH Home Health Financials, I would like for there to be fewer...
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Product
I like how easy it is to read notes in MEDITECH Home Health EHR.
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Relationship
For the home health EHR side, MEDITECH seems to be more responsive to things. They are a little more...
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Loyalty, Product
The only benefit of buying MEDITECH's system is that it interfaces with our hospital. If not for...
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Product
It is nice to be able to access our patients' hospital charts in the system and to be able to take...
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Relationship
MEDITECH eventually keeps all of their promises. Sometimes, things take a bit longer than the vendor...
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Product
Our director struggles with the accuracy of the system's reports and with manipulating their data....
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Operations, Product
When testing the system's software on a smartphone, we weren't happy with it because of its size. We...
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Culture, Product
We can see invoices with MEDITECH Home Health Financials. We can look back and see at different...
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Product
I would change MEDITECH Home Health Financials to look more at the episodes rather than the visits....
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Relationship
MEDITECH could improve their support by getting back to people. If they address a question from a...
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Product
The strength of MEDITECH Home Health EHR is the ease with which I can get around and navigate...
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Product
If MEDITECH could combine the vital signs and the pulse oximeter readings in MEDITECH Home Health...
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Culture, Relationship
We went through a very in-depth process to choose the solution. We asked about several different...
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Loyalty, Value
Recently, we looked at a product that would give us better financial data. Incorporating that...
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Product
The product is not home-health friendly or user friendly to the point that we have lost staff...
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Product
The reports that we run out of the product generally are not very accurate, and MEDITECH will say...
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Relationship, Product
Nothing makes me very happy about the system. However, the OASIS submissions are fairly simple and...
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Loyalty, Product
MEDITECH is working on mobile solutions, but only for home-health aides. That makes sense because...
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Loyalty, Product
We are leaving MEDITECH mainly because of billing issues and overall compliance issues. The system...
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Product
We can do limited charting with the mobile application, but it is very limited and only for certain...
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Operations
The people we work with at MEDITECH have some empowerment, but they can't make all the decisions....
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Relationship
MEDITECH jumps in and tries to help, so that is positive. If they know of something other customers...
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Relationship
The vendor’s customer support team is very good. They listen to their customers.
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Loyalty, Operations, Product
The platform is not as user friendly as it needs to be. It is so complex. The process of navigating...
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Product
I would recommend the product to a friend if they were with a MEDITECH hospital, as that seems to be...
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