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Merge PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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CEO/President

Operations

We recently attended the Merative user conference at the home office and found it to be informative....

Jan 2025
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CEO/President

Loyalty, Relationship

There was a time when we were starting to look around and I thought our Merge PACS days would be...

Jan 2025
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CEO/President

Relationship, Product

Merge PACS is good, and Merative has done a few things to improve the breast imaging tools. We have...

Jan 2025
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Manager

Product

Merative needs to work on integration with third parties. Based on the way the market is going, the...

Dec 2024
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Manager

Product

The viewer is Merative's strong suit. I think it is a really good product, and it offers a lot of...

Dec 2024
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Analyst/Coordinator

Product

I particularly like the color features that Merge PACS has, but I know other people like...

Nov 2024
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Analyst/Coordinator

Product

It would be nice if it were easier to assign the blocks in Merge PACS for facilities so that we...

Nov 2024
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CIO

Relationship

Merative is in their second year of owning the company, and we have not had a whole lot of...

Oct 2024
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CIO

Operations

If someone were considering going with Merge PACS, my advice would be to sit down with their...

Oct 2024
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CIO

Relationship, Operations

I would like Merative to put a training program in place for customers. That way, if a customer...

Oct 2024
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CIO

Loyalty, Product

Merge PACS is fairly reliable. We have been using it for years. But it feels dated. There is a lot...

Oct 2024
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CIO

Operations

Training has been condensed since the vendor became Merative. It is incredibly basic and short and...

Oct 2024
||
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CIO

Loyalty, Value

I like how configurable Merge PACS is. We almost fully support it ourselves. We have been using it...

Oct 2024
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(0)
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Manager

Relationship

There are many good leaders who have been with the vendor for a long time, and I am happy about...

Sep 2024
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(0)
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Manager

Relationship

The vendor's team has been proactive about reaching out and checking in. Merative's support team has...

Sep 2024
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Manager

Operations

We recently did a strong upgrade with training that matched our processes. I think it was the best...

Sep 2024
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Manager

Relationship

The vendor's support is getting better, and we feel like some of the newer people who the vendor has...

Sep 2024
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Manager

Operations, Product

We recently did an upgrade. It was the best upgrade we have done since we started with Merge PACS....

Sep 2024
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Manager

Relationship

We have seen some changes recently. One thing I will credit the vendor with is that they try to fix...

Sep 2024
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Manager

Product

Once we got used to the workflow in Merge PACS, the work lists and the solution itself became fairly...

Sep 2024
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Manager

Product

I don't know whether this has anything particularly to do with our setup or whether this just...

Sep 2024
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Manager

Relationship

Merative could do further investigation into issues. This might not be even specific to Merge PACS,...

Sep 2024
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(0)
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Manager

Operations

It would probably be helpful to have more knowledgeable implementation specialists. I know that...

Sep 2024
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(0)
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Manager

Operations

The planning and implementation for Merge PACS are all pretty quick and precise. Merative has been...

Jul 2024
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Manager

Loyalty, Product

Merge PACS has been great. It has been very responsive. We have rarely had any downtime. We get our...

Jul 2024
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Manager

Relationship

Merative’s support is very proactive. A lot of times they are resolving things that I haven't had...

Jul 2024
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Manager

Product

We reviewed a few new PACS solutions. There is a little more simplicity to some of the newer ones. I...

Jul 2024
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(0)
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Manager

Product

Merge PACS integrates with our RIS system, but it is the same vendor. It is integrated with the AI...

Jul 2024
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Manager

Value

Merative avoids charging for every little thing. They have been very good to work with, and they...

Jul 2024
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Manager

Product, Value

I like that Merge PACS is customizable for radiology and hemodynamics. Merative has done a great job...

Jun 2024
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Manager

Operations, Product

With ease of use, there are some slight nuances that come with Merge PACS. I equate it to an iPhone...

Jun 2024
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(0)
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Manager

Operations

The vendor is very hands on with upgrades. We are going through an implementation, and it is taking...

Jun 2024
||
(0)
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Manager

Relationship, Product

Merge PACS is an excellent product, and Merative is a great company to work with.

May 2024
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(0)
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Manager

Product, Value

Things have been going pretty smoothly since we upgraded Merge PACS. We haven't really had a whole...

May 2024
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Manager

Relationship

Overall, the support seems to have gone down a little. A lot of times during the day, we call in,...

May 2024
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Manager

Loyalty, Product

With Merge PACS, the only issue we have that is kind of not resolved is an interface with our...

May 2024
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(0)
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Manager

Product

One of the holdups for our movement to the cloud is that Merative omitted a few items we needed...

May 2024
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Manager

Relationship

We have a pretty good relationship with the people from Merative who are assigned to us. We talk to...

May 2024
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(0)
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Manager

Product

Merge PACS is solid for a particular specialty, and the providers in that specialty seem to love it....

Apr 2024
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(0)
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Manager

Product

Merge PACS is not the best solution for a larger organization with a lot of practices, but it is a...

Apr 2024
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(0)
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Manager

Operations

Merative needs to do more discovery with their implementation process. They failed to notice that we...

Apr 2024
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(0)
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Manager

Relationship

A couple of times when we were in crisis, Merative only had a few available analysts. It is very...

Apr 2024
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Director

Loyalty, Relationship

Merative has been a partner for us for a while. We have actually utilized them for a lot. We...

Mar 2024
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Director

Operations

Things were a little negative during the first migration or upgrade to our hardware with Merative....

Mar 2024
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(0)
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Director

Operations

Merative had an on-site trainer with us, and they traveled to multiple sites and worked with...

Mar 2024
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(0)
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Director

Loyalty, Value

We are interested in cloud-based solutions, so a cloud-based PACS is a wish-list item in a way....

Mar 2024
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(0)
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Manager

Product, Value

Launching an application takes time, so providers want more and more time where they are productive...

Mar 2024
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(0)
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Manager

Product

I like the freedom and flexibility of being able to change things in Merge PACS and customize them...

Mar 2024
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