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Merge PACS
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Monique Rasband
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User Commentary

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Manager

Culture, Product

Merge PACS works as advertised so far. It is fairly easy to use. One strength of Merge PACS is that...

Aug 2023
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CIO

Product

The mammography hanging protocols in Merge PACS do not work well. We have radiologists who are...

Jun 2023
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CIO

Product, Value

I like Merge PACS because I have full access to it and can do anything I want with it. It is highly...

Jun 2023
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CIO

Relationship

I have not talked to anybody at any level since Merative took over Merge PACS. Nobody at any level...

Jun 2023
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Manager

Relationship

I am happy with Merge PACS. The support is great. We can usually get someone the first time we call,...

Jun 2023
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(0)
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Manager

Loyalty, Product

Our providers just want a product that works. They don't want to have to customize a bunch of...

Jun 2023
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(0)
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Manager

Loyalty

We wouldn’t buy Merge PACS again, but that is only because we no longer need a full-blown PACS to do...

Jun 2023
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Manager

Loyalty, Operations, Product

The most recent upgrade had its challenges, but it went pretty smoothly. Like with any upgrade,...

Jun 2023
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(0)
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Manager

Product

We don't have a lot of issues with the PACS when it is up and going. That is a strong point. There...

Jun 2023
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(0)
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Manager

Relationship, Operations

During the whole transition to Merative, we worked with a few different teams, and we were told a...

Jun 2023
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(0)
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Manager

Relationship

It is really hard to get ahold of the customer support team during the day. Once we get somebody on...

Jun 2023
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Manager

Loyalty

Merge PACS is definitely a lot better than it used to be, and the future state seems promising. Our...

May 2023
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Manager

Relationship

We work pretty hand to hand with Merative. They are awesome. When we had an incident at our facility...

May 2023
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Manager

Loyalty, Product

There are a few things I would like to see in Merge PACS. Right now, it is tedious to search within...

May 2023
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Manager

Relationship

Merative’s support team is not on top of things at all, but then when we do reach out, they are very...

May 2023
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(0)
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Manager

Product, Value

There were some functionalities in Merge PACS that we expected to be normal, but Merative tells us...

May 2023
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Manager

Product

Interfacing Merge PACS with our other systems, including our EMR, is a lot of work. It can take...

May 2023
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Manager

Product

When we compare Merative to other vendors, Merative is not quite as innovative. Merge PACS doesn't...

May 2023
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Manager

Relationship

If we don’t have everything current, Merative should be communicating that with us and telling us...

May 2023
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Manager

Operations, Product

Upgrades in Merge PACS are not simple to implement or install, so they have to be planned in advance...

May 2023
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Manager

Loyalty

Merge PACS is not part of our long-term plans. With the growth that our organization is...

May 2023
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(0)
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Manager

Value

I have looked at a couple of other PACS, and the overall price per patient or price per year seems...

May 2023
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(0)
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Manager

Product, Value

The biggest benefit of Merge PACS is the ability to customize and make our own changes for our...

Apr 2023
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(0)
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Manager

Relationship

We have easy access to users within the Merative organization to be able to ask direct questions. We...

Apr 2023
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(0)
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Manager

Product

I am happy with the product. It is rock solid and does what it does. It is somewhat outdated, but it...

Apr 2023
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(0)
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Manager

Relationship

We don't call Merative's support people often, but we have had some struggles. I don't see the...

Apr 2023
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(0)
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VP/Other Executive

Loyalty

Merge PACS is very flexible. It can be customized however any company needs. There are a lot of...

Apr 2023
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(0)
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VP/Other Executive

Relationship

Merative has a phenomenal support team. We know every single one of them. They are very personable...

Apr 2023
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(0)
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Manager

Relationship

Merative doesn’t ever call us for anything. They are never proactive. Merative always waits for a...

Jan 2023
||
(0)
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Manager

Relationship

The support people have always been helpful. There have been times when I haven't gotten a phone...

Jan 2023
||
(0)
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Manager

Operations

I don't get any ongoing training from Merative. Users go to a training service for a week or two,...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

The vendor's support has been difficult and poor. It is not to the level of our satisfaction. And...

Dec 2022
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Analyst/Coordinator

Relationship, Operations, Product

We have had a lot of problems with latency with the processing of DICOM images across a WAN. That...

Dec 2022
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(0)
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Manager

Relationship

Merative’s support team has been excellent. When we have had a problem, we have gotten it resolved...

Dec 2022
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(0)
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Manager

Relationship

We have been very fortunate to have built a great relationship with Merative’s executives. We have...

Dec 2022
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(0)
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Manager

Product

We have Merge RIS, and the integration between that and the PACS product is always good. Merative...

Dec 2022
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(0)
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Manager

Operations

Merative’s implementations have been great. Our most recent upgrade was really easy and went very...

Dec 2022
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(0)
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Manager

Loyalty

The product has eliminated most of our pain points. We haven’t had any problems. However, the vendor...

Dec 2022
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(0)
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Manager

Product

Merge PACS is working wonderfully. It is not the easiest or flashiest PACS solution, but all in all,...

Dec 2022
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(0)
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Manager

Product

Merge PACS is pretty good, but it has room for improvement. The layout could be a bit easier.

Dec 2022
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(0)
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Manager

Operations

I was not very happy with some of the outcomes that came about with last year’s upgrade. We ran into...

Nov 2022
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Director

Operations

Our staff members who use Merge PACS are pretty knowledgeable, so we don’t require a lot of ongoing...

Oct 2022
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(0)
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Director

Product

Merge PACS’ ease of use is pretty solid across the board, but it is really hard for Merative to play...

Oct 2022
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(0)
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Director

Relationship

Recently, I went through some paperwork to make sure we were up-to-date on everything, and if I...

Oct 2022
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(0)
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Director

Value

Generally, there is always a high charge for pretty much any change we want to make in Merge PACS. I...

Oct 2022
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(0)
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Director

Loyalty

We are currently doing our due diligence on whether we will stay with Merge PACS or transition to...

Oct 2022
||
(0)
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Manager

Relationship

I am not sure that there have been any negatives or positives from the vendor's acquisition. There...

Oct 2022
||
(0)
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Manager

Relationship

Merative is definitely a partner. When we have tickets, we don't have to wait too much. The vendor...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The big challenge with any PACS vendor right now is with sharing data. The vendor has a product that...

Oct 2022
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(0)
 Thank you  Helpful

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Manager

Product

It seems like every time we do an upgrade, we face a new and different challenge. We can make sure...

Oct 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

Merge PACS isn’t up with the times as far as being thin and light. Our radiologists can't read from...

Oct 2022
||
(0)
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Analyst/Coordinator

Culture

Working with Merge Healthcare during any part of a project is tough. The vendor doesn't really shine...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

Getting support is very hard. During an upgrade, we expect to have somebody holding our hand all the...

Oct 2022
||
(0)
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Analyst/Coordinator

Value

We have a big issue with storage. We use a ton of storage, and the vendor hasn't come up with a...

Oct 2022
||
(0)
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Analyst/Coordinator

Culture, Relationship

Merge Healthcare will promise a lot of things that end up being not good or stable. They delivered...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty, Operations

We paid for an upgraded module within Merge PACS, and in order to get it, the vendor required us to...

Oct 2022
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