Home chevron icon Imaging Systems chevron icon Imaging Software chevron icon PACS

Merge PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Imaging in the Cloud 2024: Which Vendors Are Perceived as Ready for the Cloud?
Imaging in the Cloud 2024:
Which Vendors Are Perceived as Ready for the Cloud?
June 2024
View Report
PACS 2022: Changing Market Leads to Volatility among Large- to Small-Volume Organizations
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CIO

Relationship

Merative is in their second year of owning the company, and we have not had a whole lot of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

If someone were considering going with Merge PACS, my advice would be to sit down with their...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

I would like Merative to put a training program in place for customers. That way, if a customer...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Merge PACS is fairly reliable. We have been using it for years. But it feels dated. There is a lot...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Training has been condensed since the vendor became Merative. It is incredibly basic and short and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

I like how configurable Merge PACS is. We almost fully support it ourselves. We have been using it...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are many good leaders who have been with the vendor for a long time, and I am happy about...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's team has been proactive about reaching out and checking in. Merative's support team has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We recently did a strong upgrade with training that matched our processes. I think it was the best...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's support is getting better, and we feel like some of the newer people who the vendor has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We recently did an upgrade. It was the best upgrade we have done since we started with Merge PACS....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have seen some changes recently. One thing I will credit the vendor with is that they try to fix...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Once we got used to the workflow in Merge PACS, the work lists and the solution itself became fairly...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I don't know whether this has anything particularly to do with our setup or whether this just...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Merative could do further investigation into issues. This might not be even specific to Merge PACS,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

It would probably be helpful to have more knowledgeable implementation specialists. I know that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The planning and implementation for Merge PACS are all pretty quick and precise. Merative has been...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Merge PACS has been great. It has been very responsive. We have rarely had any downtime. We get our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Merative’s support is very proactive. A lot of times they are resolving things that I haven't had...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We reviewed a few new PACS solutions. There is a little more simplicity to some of the newer ones. I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merge PACS integrates with our RIS system, but it is the same vendor. It is integrated with the AI...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Merative avoids charging for every little thing. They have been very good to work with, and they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I like that Merge PACS is customizable for radiology and hemodynamics. Merative has done a great job...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

With ease of use, there are some slight nuances that come with Merge PACS. I equate it to an iPhone...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor is very hands on with upgrades. We are going through an implementation, and it is taking...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Merge PACS is an excellent product, and Merative is a great company to work with.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Things have been going pretty smoothly since we upgraded Merge PACS. We haven't really had a whole...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, the support seems to have gone down a little. A lot of times during the day, we call in,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

With Merge PACS, the only issue we have that is kind of not resolved is an interface with our...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One of the holdups for our movement to the cloud is that Merative omitted a few items we needed...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a pretty good relationship with the people from Merative who are assigned to us. We talk to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merge PACS is solid for a particular specialty, and the providers in that specialty seem to love it....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Merge PACS is not the best solution for a larger organization with a lot of practices, but it is a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Merative needs to do more discovery with their implementation process. They failed to notice that we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A couple of times when we were in crisis, Merative only had a few available analysts. It is very...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Merative has been a partner for us for a while. We have actually utilized them for a lot. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Things were a little negative during the first migration or upgrade to our hardware with Merative....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Merative had an on-site trainer with us, and they traveled to multiple sites and worked with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We are interested in cloud-based solutions, so a cloud-based PACS is a wish-list item in a way....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Launching an application takes time, so providers want more and more time where they are productive...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the freedom and flexibility of being able to change things in Merge PACS and customize them...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The blue thumbtacks in the system need to stand out more so that they don't get accidentally...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system has flaws in terms of pulling similar studies when different organizations call a study...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When there is an upgrade for the system, nothing should change for users, but the users should be...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product, Value

Since I'm on an older version of the product, it doesn't have all the new bells and whistles that...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We like the PACS, but we don't like that Merative charges us quite a bit. The vendor charges...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We like Merge PACS as a product, but the support has been mediocre and on and off. Things have been...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We recently met with the vendor's team, and we were happy that things were getting back to the good...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

The vendor has been good to work with when it comes to third-party AI vendors. Merative has proven...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor's support is getting better. Merative is getting into their rhythm and sorting out their...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

Merative's executives and leaders are good. They listen to us. We appreciate the changes that they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

Merge PACS has been a good PACS. It is reliable. We saw a dip in the vendor's support and innovation...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The mammo piece of the product is a little hard to use, but that is probably because we are not on...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor meets with us regularly, and they talk to us about all their products. They talk to us...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Some of the low points of working with Merative are their application architecture and their ability...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In general, things are okay with the system, but we are still waiting for someone to build a better...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The projects we do with Merative drag on forever, and the vendor's project management leaves a lot...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We are always scared to do upgrades; the vendor fixes a couple of issues but breaks several other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Since the company moved from IBM to Merative, the support has been less than desirable

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
PACS—Finding the Perfect Fit
09 July 20    |   Monique Rasband and Lauren Barton
Imaging is critical in healthcare. Images provide power behind the diagnosis as well as insight into progress monitoring. Providers rely on having a PACS and other imaging systems to give them access
Article
KLAS article icon
Achieving Success in the PACS Market
03 December 18    |   Katie Brooks
Since 2016, KLAS Research has been gathering data from vendors and providers about their PACS solutions. The resulting PACS 2018 report paints a picture of the current PACS market.
Article
KLAS article icon
Looking at the Life Cycle of PACS
27 November 18    |   Jared Jeffery
Which PACS solutions are being purchased the most, and for what reasons? As KLAS speaks with providers, we find that a vendor’s reputation is a driving factor.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​