Merge PACS Commentary
Filtered view: (Large - 300K+ Studies)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Loyalty
We have no intentions of replacing Merge by Merative from a radiology or VNA perspective. We want to...
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Value
Merge has one of the lower price points in the market; they are still below a lot of comparable...
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Relationship
We have had a good relationship and a pretty good deployment with Merge. The only thing Merge PACS...
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Product
We do a lot of remote work. Merge PACS has made this possible. Our previous solution would not allow...
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Relationship, Product
Overall, it's been really good working with Merge. I get good responses from their support group, so...
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Relationship
We are very happy with Merge PACS. Our success and partnership with Merge are extremely helpful....
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Product
Merge PACS is a very user-friendly application that allows for a lot of flexibility while not...
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Loyalty
I’m not very happy with Merge PACS. But I know that our corporate IT team certainly has the solution...
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Loyalty, Value
I sure as hell hope Merge PACS is not part of our long-term plans. But I don't know because there...
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Product
Merge PACS is not straightforward with anything, literally. I can't describe how much the solution...
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Loyalty, Operations
I know Merge did an installation somewhere and had to undo it, at least temporarily. I know that...
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Loyalty, Operations
I am desperately trying to get us to switch PACS solutions because it has been miserable. Merge PACS...
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Relationship
The support and service can be hit and miss. In some areas and transitions, it is good, and there...
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Culture, Relationship
We have a really good account representative who is fair and very transparent. They will give us...
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Relationship
The support is good when we get to the right person. Our biggest issue is getting to the right...
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Culture, Relationship
When it comes to partnership, we feel differently about different areas. If I could rate my...
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Relationship, Product
I feel like Merge by Merative is very ahead of things in terms of their mammography capabilities. We...
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Product
I would love to see more granular cache capabilities and more openness to that. I would also like to...
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Relationship
When we've discussed things around adding providers on our side, which adds business to Merge by...
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Loyalty
We started off with Merge just in our mammo department years ago, and as they developed and had a...
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Operations
Merge by Merative has always had a dedicated training team, which is helpful. I think the team...
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Loyalty, Value
We are currently fully on premises for our PACS and VNA solutions, but we've recently seen a lot of...
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Loyalty
We are early with AI and are using a third party for strokes now, but we do have plans to expand AI...
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Relationship
There was a functionality that we used and thought was standard. One day, Merge by Merative told us...
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Value
When it comes to Merge by Merative being fair and transparent with ongoing charges, that is a loaded...
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Loyalty
Merge by Merative has done a good job at expanding their PACS and other imaging solutions, so we...
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Operations
Merge by Merative has some stuff we can read for training; we had a new person start, and they could...
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Relationship, Product
There is no cloud version of Merge PACS. The vendor knows that their customer base wants to go to...
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Value
Merge's support has been better this year. I have also noticed that Merge isn't nickel-and-diming...
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Operations
Our user groups are back, and our team has enjoyed the participation and education. We also...
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Relationship
The vendor's executives are involved, and they seem to have a handle on how things are operating....
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Loyalty, Relationship
I think Merge has good technology. They seem to be a bit behind, but they are working to catch up...
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Loyalty, Relationship
We have been working with Merge on our strategy and talking through cloud, AI, and overall...
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Relationship
Merge by Merative has been having a better presence in building back the user group community. We...
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Loyalty
We are making a small shift to the cloud but are taking our time to do it. We are a large...
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Loyalty
We have been talking with Merge leaders about their strategies and road maps for moving to the cloud...
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Loyalty, Product
While we see Merge putting thought into moving to the cloud and integrating AI, we don't see a lot...
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Relationship
Merge seems to be tightening their belt, and that often means an acquisition is coming. I don't know...
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Relationship, Product
Merge PACS is stable, and we rarely have any issues or incidents of downtime. Merge has really...
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Relationship
Merge's support team is good. It feels like the team is more stable and better trained than in the...
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Culture, Value
For us, the biggest issue with Merge is the cost involved in doing any project with them. Merge...
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Product
Merge PACS doesn't operate like a dedicated mammography viewer. It cannot automatically distribute...
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Relationship
Merge's off-hours support is offshore, and the offshore staff members aren't as knowledgeable about...
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Product
Merge PACS has an excellent worklist configuration. It allows a large amount of flexibility for...
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Operations
Merge's training runs over a multiple-day period for PACS administrators. Then, organizations have...
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Loyalty
The main reason I wouldn't buy Merge PACS again is that it has two separate databases. One is for...
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Operations
I feel comfortable with the implementations that we do for Merge PACS. The system is very strong and...
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Operations
I would like to see Merge change their number of trainers for implementations. We do so much that we...
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Product
The quality of Merge PACS' product is quite high. The vendor has a couple of opportunities with how...
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Relationship
Merge usually tries to get ahead of things. Every once in a while, we will wish that they had done...
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Loyalty, Value
We have strategically moved on to Merge's platform because it meets a series of needs. In...
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Product
There is nothing that I specifically like about the PACS off the top of my head. It is an okay PACS....
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Operations
The implementation was very much less than perfect. I don't know whether that really reflects on the...
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Relationship
Due to our type of organization, we are constantly asking for changes and requesting different...
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Relationship
There are so many pieces to the PACS. Something is failing constantly. There is just always...
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Relationship
To improve the system’s functionality, Merge by Merative could listen to the customer. There are...
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Relationship
The vendor could be better prepared. When they plan downtime, they need to be more accurate on their...
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Product
Coming from another vendor's product, there are some extremely quirky things about Merge PACS that...
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Operations
We don't have any training. Something that drives me crazy is that Merge just sends product release...
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Culture, Relationship
Merge absolutely doesn't keep all of their promises with Merge PACS. There were a lot of promises...
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Relationship
If I were asked whether I would buy Merge PACS again several years ago, I would have said absolutely...
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Product
Caching in the system is a huge issue that we deal with on a regular basis. Users have to have...
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Product
Right now, everything from Merge works fine. Their products do what they need to do.
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Product
There are a lot of things that I like about Merge PACS, like how we can customize its worklists and...
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Product
When we are bringing up priors in Merge PACS, we have to base them on a body-part rule. A previous...
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Product
There are a couple of things that we had in a previous version of Merge PACS that we lost in this...
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Relationship
I think things are going very well. I believe my PACS team feels that the support is very good....
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Product
Merge PACS is pretty stable, and it does its job well enough. It meets our needs.
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Product
Our techs have issues with navigating Merge PACS.
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Operations
When we implemented Merge PACS, we went fast, and the vendor brought in a lot of people who gave us...
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Operations
Merge has done a good job with the implementation of Merge PACS. We have gone through a couple of...
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Product
Merge has done a really nice job with the integration of Merge PACS. The solution works well with...
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Product
We did a PACS upgrade in one of our environments awhile ago. And we just discovered something with...
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Relationship
When we ask Merge by Merative for new technology, they open up a ticket or a request to go to their...
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Operations
Merge by Merative is not great with training. It is challenging to get PACS training for the PACS...
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Relationship
We do have Merge by Merative monitoring things. I would give them a pretty good score for their...
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Product
I can't recommend Merge PACS. I'm not a fan of the PACS. There are other products that are tied to...
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Loyalty, Product
I don't think Merge by Merative's technology has kept up with the current state of technology. It is...
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Relationship, Product
For the PACS, Merge by Merative is a pain point. They don't reduce pain points. In one of our...
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Product
The interoperability with Merge PACS works as expected. And the PACS is pretty intuitive.
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Operations
The vendor's implementation team needs to know Merge PACS well enough to be able to highlight the...
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Operations
We are still early on in the implementation of Merge PACS, and there was a lot of change introduced...
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Loyalty, Relationship
In the initial discussion we had with the vendor, there were things that we heard Merge PACS could...
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Relationship, Product
With Merge PACS, we like the fact that our IT department can make changes to worklist configurations...
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Product
Merge PACS is a little easier to support than other Merge products. The vendor's monitoring system...
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Loyalty, Product
There is an assignment engine in the system that looks at credentialing, location, and things like...
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Loyalty, Product
Merge now claims to have a much larger test environment. We are excited about that upgrade. The...
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Loyalty, Relationship, Product
All across the board, Merge PACS has most of the tools we need, and the vendor is actively...
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Product
Right now, we have to be reactive to the point that we have staff members refreshing multiple pages...
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Relationship, Product
When comparing the abilities of vendors in this space, I would say that Merge by Merative is up...
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Value
I like that the product is inexpensive and still on premises. Since I don't run my own radiologists,...
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Value
We bought computers from Merge because the PACS is a special beast. We assumed that if we bought...
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Relationship, Product
Merge needs to do better blocking and tackling. Merge also won't fix the things that were broken in...
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Relationship, Operations, Product
We consistently have something that doesn't work right. The vendor is generally available. When we...
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Product, Value
The product is becoming a utility as opposed to something that is of strategic value to us. We...
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Relationship, Operations
As far as the implementation goes, I don't think Merge's project management is very strong. I feel...
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Relationship
What I don't like about Merge is the support because when we have issues or downtime, we need Merge...
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Relationship
Overall, for the quality of the product, my team says there are some tools that come standard with...
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Loyalty, Product
I do like that we have Merge PACS stable right now. The product is good. All PACS products are going...
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Value
I do feel like we are charged for every little thing. If Merge looks at the system, we get a bill...
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Loyalty, Relationship
Merge has been very slow to innovate to the latest functionality around platform, single viewers,...
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Product
I would not buy Merge PACS again. The vendor is locking themselves into a model that makes things...
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Loyalty
We have used Merge PACS for years, and it works, but the vendor from years ago is not the vendor of...
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Loyalty, Value
To score Merge higher for return on investment, I would need to see them give us some functionality...
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Operations
With Merge's implementations across the board when we were going live, we have not had smooth...
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Product
Merge PACS does a good job of having good workflows, and that helps us a lot. There are a lot of...
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Relationship
Merge has really been quite responsive. I like where their new product manager is. We have a good...
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Loyalty
Our radiologists really dislike Merge PACS. We have a new product manager for Merge PACS who is...
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Commentary Summary
Comment Type Breakout