Merge PACS Commentary
Filtered view: (Large - 300K+ Studies)

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Operations

As far as the implementation goes, I don't think Merge's project management is very strong. I feel...

Jul 2025
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Manager

Relationship

What I don't like about Merge is the support because when we have issues or downtime, we need Merge...

Jul 2025
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Manager

Relationship

Overall, for the quality of the product, my team says there are some tools that come standard with...

Jul 2025
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Manager

Loyalty, Product

I do like that we have Merge PACS stable right now. The product is good. All PACS products are going...

Jul 2025
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Manager

Value

I do feel like we are charged for every little thing. If Merge looks at the system, we get a bill...

Jul 2025
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CIO

Loyalty, Relationship

Merge has been very slow to innovate to the latest functionality around platform, single viewers,...

Jul 2025
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Manager

Product

I would not buy Merge PACS again. The vendor is locking themselves into a model that makes things...

Jul 2025
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Manager

Loyalty

We have used Merge PACS for years, and it works, but the vendor from years ago is not the vendor of...

Jul 2025
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Manager

Loyalty, Value

To score Merge higher for return on investment, I would need to see them give us some functionality...

Jul 2025
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Manager

Operations

With Merge's implementations across the board when we were going live, we have not had smooth...

Jun 2025
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Manager

Product

Merge PACS does a good job of having good workflows, and that helps us a lot. There are a lot of...

Jun 2025
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Manager

Relationship

Merge has really been quite responsive. I like where their new product manager is. We have a good...

Jun 2025
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Manager

Loyalty

Our radiologists really dislike Merge PACS. We have a new product manager for Merge PACS who is...

Jun 2025
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Manager

Loyalty

Merge was picked as our standard PACS vendor, so we will be moving everyone over to Merge PACS....

May 2025
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Manager

Loyalty, Relationship

I would rate Merge's support as being just above neutral because they have a lot of really solid...

May 2025
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Manager

Operations

During our last upgrade for the system, we had a great partnership with Merge. Merge did a good job...

May 2025
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Manager

Culture, Product

I would rate the product a little lower in terms of working as promoted due to its scalability. It...

May 2025
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Manager

Relationship

We have had a very positive experience with Merge overall. Merge has been a really good partner for...

May 2025
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Manager

Operations, Product

Before, when we upgraded with Merge, the system would be down. Part of that was on us, and we worked...

May 2025
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Manager

Loyalty

We are planning on going to the cloud, but our platform is currently stable, so there is no urgency...

May 2025
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Manager

Relationship

For overseas support, there is a communication barrier that makes things difficult. If we get on a...

Jan 2025
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Manager

Relationship

The vendor has onshore support and overnight, offshore support. The onshore support people are...

Jan 2025
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Manager

Loyalty, Product

We just upgraded Merge PACS. The main reason that we have Merge PACS is for integrations. Merge PACS...

Jan 2025
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Manager

Loyalty

There are still features we need for Merge PACS that the vendor hasn’t released, including something...

Jan 2025
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Director

Loyalty

Things are going really well with Merative, and it feels like things are moving forward again for...

Dec 2024
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Director

Operations

The training from Merative has been getting better and feels more focused on our needs. I like...

Dec 2024
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Director

Relationship

Merative's support has been improving, and we see the quality and knowledge of the team improving.

Dec 2024
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Director

Product

Merge PACS is stable, and I can't think of any unplanned downtime in the last year or more. We have...

Dec 2024
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Director

Product, Value

With the architecture of Merge PACS, we had, across all of our systems, just several minutes of...

Dec 2024
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Director

Relationship

Merative needs to be proactive instead of reactive. I would like to have dashboards and systems that...

Dec 2024
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Director

Operations

Merative's training is awesome. They actually provided free training. For most vendors, we get a...

Dec 2024
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Manager

Operations, Product

We have projects that are ongoing with Merative, and they are trying to push these projects through....

Nov 2024
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Manager

Loyalty, Product

There are definitely some limitations with mammography and 3D mammograms in Merge PACS. Essentially,...

Nov 2024
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Manager

Relationship

We have some frustrations with Merative. They are definitely not proactive; they are sort of...

Nov 2024
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Director

Relationship

Merative has a solid partnership and executive presence.

Nov 2024
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Manager

Relationship

I would not buy Merge PACS again. I don't like Merative's system. I have worked in other systems,...

Sep 2024
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Manager

Operations

I don't have a lot of praise for Merge PACS. Part of that could be due to how it was designed here,...

Sep 2024
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Manager

Relationship

We have frequent calls with one of Merative's managers to discuss our issues. They are great about...

Sep 2024
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Manager

Product

There are no issues with Merge PACS in terms of the quality of the studies. There are minimum...

Sep 2024
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Manager

Culture

When Merge PACS was with Merge, it was terrible. That was a disaster, and the PACS was nothing like...

Aug 2024
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Manager

Value

Doctors have asked for a million things, and we have a level of customization in Merge PACS that is...

Aug 2024
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Manager

Product

Merative straightened themselves out over the last few years, and Merge PACS got a lot better. The...

Aug 2024
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Manager

Product

Merge PACS is on the decline because they aren't handling tomosynthesis very well. Merative needs to...

Aug 2024
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Manager

Value

There is a lot more functionality to Merge PACS that we don't need, but I don't know whether the...

Aug 2024
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Manager

Relationship

Merative has gotten better people on phone support, and while we haven’t had a big issue lately, we...

Aug 2024
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Manager

Product

Merative sometimes pulls upgrades off without a hitch, and sometimes they do not. Sometimes, things...

Aug 2024
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Manager

Product

Merge PACS has gotten a lot better, but if I were going to build a PACS from scratch, I wouldn’t...

Aug 2024
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Manager

Relationship

Merge has good support once we get to the right people. I don't know whether the vendor is...

Aug 2024
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Manager

Loyalty, Product

Merative has been adding some new features to the latest version of the PACS, so that has been good....

Aug 2024
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Manager

Relationship, Operations

On our last update, it felt like Merge was spread thin. Things were not as organized as they had...

Aug 2024
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Manager

Product

Merge PACS is reliable, stable, and easy for us to use. It is also fairly easy for our team to...

Jul 2024
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Manager

Loyalty

One thing we have appreciated about Merative is that they are keeping an open mind about AI and how...

Jul 2024
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Manager

Loyalty, Product

While we see Merge PACS as being a good product, we would like to see more development. It feels...

Jul 2024
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Director

Relationship

The support we have gotten from the vendor's team has been good, and the vendor's people are always...

Jul 2024
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Director

Relationship

The leaders who have been with Merative for a long time and who are still there are great. They work...

Jul 2024
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Director

Loyalty, Relationship

We have been using Merge PACS for quite a while now, and we have been through all of its phases and...

Jul 2024
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Director

Loyalty, Relationship

It feels like the vendor's team is under a lot of pressure to hit certain numbers, and that always...

Jul 2024
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Director

Relationship, Product

We saw some improvement with Merative once they broke off from IBM, but now we are starting to feel...

Jul 2024
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Director

Relationship

Merative's support team is good. They have people who want to do the right thing and help us....

Jul 2024
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