
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
For overseas support, there is a communication barrier that makes things difficult. If we get on a...
Login or Create an Account to see details.
Relationship
The vendor has onshore support and overnight, offshore support. The onshore support people are...
Login or Create an Account to see details.
Loyalty, Product
We just upgraded Merge PACS. The main reason that we have Merge PACS is for integrations. Merge PACS...
Login or Create an Account to see details.
Loyalty
There are still features we need for Merge PACS that the vendor hasn’t released, including something...
Login or Create an Account to see details.
Loyalty
Things are going really well with Merative, and it feels like things are moving forward again for...
Login or Create an Account to see details.
Operations
The training from Merative has been getting better and feels more focused on our needs. I like...
Login or Create an Account to see details.
Relationship
Merative's support has been improving, and we see the quality and knowledge of the team improving.
Login or Create an Account to see details.
Product
Merge PACS is stable, and I can't think of any unplanned downtime in the last year or more. We have...
Login or Create an Account to see details.
Product, Value
With the architecture of Merge PACS, we had, across all of our systems, less than several minutes of...
Login or Create an Account to see details.
Relationship
Merative needs to be proactive instead of reactive. I would like to have dashboards and systems that...
Login or Create an Account to see details.
Operations
Merative's training is awesome. They actually provided free training. For most vendors, we get a...
Login or Create an Account to see details.
Operations, Product
We have projects that are ongoing with Merative, and they are trying to push these projects through....
Login or Create an Account to see details.
Loyalty, Product
There are definitely some limitations with mammography and 3D mammograms in Merge PACS. Essentially,...
Login or Create an Account to see details.
Relationship
We have some frustrations with Merative. They are definitely not proactive; they are sort of...
Login or Create an Account to see details.
Relationship
Merative has a solid partnership and executive presence.
Login or Create an Account to see details.
Relationship
I would not buy Merge PACS again. I don't like Merative's system. I have worked in other systems,...
Login or Create an Account to see details.
Operations
I don't have a lot of praise for Merge PACS. Part of that could be due to how it was designed here,...
Login or Create an Account to see details.
Relationship
We have frequent calls with one of Merative's managers to discuss our issues. They are great about...
Login or Create an Account to see details.
Product
There are no issues with Merge PACS in terms of the quality of the studies. There are minimum...
Login or Create an Account to see details.
Culture
When Merge PACS was with Merge, it was terrible. That was a disaster, and the PACS was nothing like...
Login or Create an Account to see details.
Value
Doctors have asked for a million things, and we have a level of customization in Merge PACS that is...
Login or Create an Account to see details.
Product
Merative straightened themselves out over the last few years, and Merge PACS got a lot better. The...
Login or Create an Account to see details.
Product
Merge PACS is on the decline because they aren't handling tomosynthesis very well. Merative needs to...
Login or Create an Account to see details.
Value
There is a lot more functionality to Merge PACS that we don't need, but I don't know whether the...
Login or Create an Account to see details.
Relationship
Merative has gotten better people on phone support, and while we haven’t had a big issue lately, we...
Login or Create an Account to see details.
Product
Merative sometimes pulls upgrades off without a hitch, and sometimes they do not. Sometimes, things...
Login or Create an Account to see details.
Product
Merge PACS has gotten a lot better, but if I were going to build a PACS from scratch, I wouldn’t...
Login or Create an Account to see details.
Relationship
Merge has good support once we get to the right people. I don't know whether the vendor is...
Login or Create an Account to see details.
Loyalty, Product
Merative has been adding some new features to the latest version of the PACS, so that has been good....
Login or Create an Account to see details.
Relationship, Operations
On our last update, it felt like Merge was spread thin. Things were not as organized as they had...
Login or Create an Account to see details.
Product
Merge PACS is reliable, stable, and easy for us to use. It is also fairly easy for our team to...
Login or Create an Account to see details.
Loyalty
One thing we have appreciated about Merative is that they are keeping an open mind about AI and how...
Login or Create an Account to see details.
Loyalty, Product
While we see Merge PACS as being a good product, we would like to see more development. It feels...
Login or Create an Account to see details.
Relationship
The support we have gotten from the vendor's team has been good, and the vendor's people are always...
Login or Create an Account to see details.
Relationship
The leaders who have been with Merative for a long time and who are still there are great. They work...
Login or Create an Account to see details.
Loyalty, Relationship
We have been using Merge PACS for quite a while now, and we have been through all of its phases and...
Login or Create an Account to see details.
Loyalty, Relationship
It feels like the vendor's team is under a lot of pressure to hit certain numbers, and that always...
Login or Create an Account to see details.
Relationship, Product
We saw some improvement with Merative once they broke off from IBM, but now we are starting to feel...
Login or Create an Account to see details.
Relationship
Merative's support team is good. They have people who want to do the right thing and help us....
Login or Create an Account to see details.
Loyalty, Product
Merge PACS does handle our volume. That is one strength. That does rule out some other vendors in...
Login or Create an Account to see details.
Product
Reliability, data integrity, and accessibility would be the main things Merative could improve on....
Login or Create an Account to see details.
Operations, Product
Our radiologists, who are the primary users of Merge PACS, would say they can do everything they...
Login or Create an Account to see details.
Loyalty
Our radiologists were brought onto Merge PACS because that is the solution our organization already...
Login or Create an Account to see details.
Loyalty, Value
Merge PACS is part of our long-term plans. We haven't done an RFP anytime recently, so I don't know...
Login or Create an Account to see details.
Product
If anything, I would like to see functionality in Merge PACS to be able to follow up on problems...
Login or Create an Account to see details.
Relationship
I would tell someone considering Merative that Merge PACS is a very usable application and that...
Login or Create an Account to see details.
Value
Merative likes to charge us for everything. Sometimes, they end up charging us for support requests,...
Login or Create an Account to see details.
Relationship, Product
Merative is good at being proactive. I like the PACS a lot, especially compared to other PACS...
Login or Create an Account to see details.
Culture, Value
From my experience, sometimes Merative will try to sell us some promises that they can't hold up...
Login or Create an Account to see details.
Value
With Merge PACS, it seems like any customization is billable, and I don't run into that with a lot...
Login or Create an Account to see details.
Operations, Product
There is a learning curve with Merge PACS compared to other PACS environments. I would like to see...
Login or Create an Account to see details.
​
Featured Report
Preferences