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Merge PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Value

Merge's support has been better this year. I have also noticed that Merge isn't nickel-and-diming...

Dec 2025
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Manager

Operations

Our user groups are back, and our team has enjoyed the participation and education. We also...

Dec 2025
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Manager

Relationship

The vendor's executives are involved, and they seem to have a handle on how things are operating....

Dec 2025
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Manager

Loyalty, Relationship

I think Merge has good technology. They seem to be a bit behind, but they are working to catch up...

Dec 2025
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Manager

Loyalty, Relationship

We have been working with Merge on our strategy and talking through cloud, AI, and overall...

Dec 2025
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Director

Relationship

Merge by Merative has been having a better presence in building back the user group community. We...

Nov 2025
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Director

Loyalty

We are making a small shift to the cloud but are taking our time to do it. We are a large...

Nov 2025
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VP/Other Executive

Loyalty

We have been talking with Merge leaders about their strategies and road maps for moving to the cloud...

Nov 2025
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VP/Other Executive

Loyalty, Product

While we see Merge putting thought into moving to the cloud and integrating AI, we don't see a lot...

Nov 2025
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(0)
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VP/Other Executive

Relationship

Merge seems to be tightening their belt, and that often means an acquisition is coming. I don't know...

Nov 2025
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VP/Other Executive

Relationship, Product

Merge PACS is stable, and we rarely have any issues or incidents of downtime. Merge has really...

Nov 2025
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VP/Other Executive

Relationship

Merge's support team is good. It feels like the team is more stable and better trained than in the...

Nov 2025
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Manager

Culture, Value

For us, the biggest issue with Merge is the cost involved in doing any project with them. Merge...

Nov 2025
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Manager

Product

Merge PACS doesn't operate like a dedicated mammography viewer. It cannot automatically distribute...

Nov 2025
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Manager

Relationship

Merge's off-hours support is offshore, and the offshore staff members aren't as knowledgeable about...

Nov 2025
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Manager

Product

Merge PACS has an excellent worklist configuration. It allows a large amount of flexibility for...

Nov 2025
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Manager

Operations

Merge's training runs over a multiple-day period for PACS administrators. Then, organizations have...

Nov 2025
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Manager

Loyalty

The main reason I wouldn't buy Merge PACS again is that it has two separate databases. One is for...

Nov 2025
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Manager

Operations

I feel comfortable with the implementations that we do for Merge PACS. The system is very strong and...

Nov 2025
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Manager

Operations

I would like to see Merge change their number of trainers for implementations. We do so much that we...

Nov 2025
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Manager

Product

The quality of Merge PACS' product is quite high. The vendor has a couple of opportunities with how...

Nov 2025
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Manager

Relationship

Merge usually tries to get ahead of things. Every once in a while, we will wish that they had done...

Nov 2025
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Manager

Loyalty, Value

We have strategically moved on to Merge's platform because it meets a series of needs. In...

Nov 2025
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Manager

Product

There is nothing that I specifically like about the PACS off the top of my head. It is an okay PACS....

Nov 2025
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Manager

Operations

The implementation was very much less than perfect. I don't know whether that really reflects on the...

Nov 2025
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Manager

Relationship

Due to our type of organization, we are constantly asking for changes and requesting different...

Nov 2025
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Manager

Relationship

There are so many pieces to the PACS. Something is failing constantly. There is just always...

Nov 2025
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Manager

Relationship

To improve the system’s functionality, Merge by Merative could listen to the customer. There are...

Nov 2025
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Manager

Relationship

The vendor could be better prepared. When they plan downtime, they need to be more accurate on their...

Nov 2025
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(0)
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Analyst/Coordinator

Product

Coming from another vendor's product, there are some extremely quirky things about Merge PACS that...

Nov 2025
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(0)
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Analyst/Coordinator

Operations

We don't have any training. Something that drives me crazy is that Merge just sends product release...

Nov 2025
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Analyst/Coordinator

Culture, Relationship

Merge absolutely doesn't keep all of their promises with Merge PACS. There were a lot of promises...

Nov 2025
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Analyst/Coordinator

Relationship

If I were asked whether I would buy Merge PACS again several years ago, I would have said absolutely...

Nov 2025
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Analyst/Coordinator

Product

Caching in the system is a huge issue that we deal with on a regular basis. Users have to have...

Nov 2025
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Analyst/Coordinator

Product

Right now, everything from Merge works fine. Their products do what they need to do.

Nov 2025
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Manager

Product

There are a lot of things that I like about Merge PACS, like how we can customize its worklists and...

Nov 2025
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Manager

Product

When we are bringing up priors in Merge PACS, we have to base them on a body-part rule. A previous...

Nov 2025
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Manager

Product

There are a couple of things that we had in a previous version of Merge PACS that we lost in this...

Nov 2025
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CMIO

Relationship

I think things are going very well. I believe my PACS team feels that the support is very good....

Oct 2025
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(0)
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Manager

Product

Merge PACS is pretty stable, and it does its job well enough. It meets our needs.

Sep 2025
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(0)
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Manager

Product

Our techs have issues with navigating Merge PACS.

Sep 2025
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(0)
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Manager

Operations

When we implemented Merge PACS, we went fast, and the vendor brought in a lot of people who gave us...

Sep 2025
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Physician

Operations

Merge has done a good job with the implementation of Merge PACS. We have gone through a couple of...

Sep 2025
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(0)
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Physician

Product

Merge has done a really nice job with the integration of Merge PACS. The solution works well with...

Sep 2025
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(0)
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Manager

Product

We did a PACS upgrade in one of our environments awhile ago. And we just discovered something with...

Sep 2025
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Manager

Relationship

When we ask Merge by Merative for new technology, they open up a ticket or a request to go to their...

Sep 2025
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Manager

Operations

Merge by Merative is not great with training. It is challenging to get PACS training for the PACS...

Sep 2025
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(0)
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Manager

Relationship

We do have Merge by Merative monitoring things. I would give them a pretty good score for their...

Sep 2025
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(0)
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Manager

Product

I can't recommend Merge PACS. I'm not a fan of the PACS. There are other products that are tied to...

Sep 2025
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(0)
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Manager

Loyalty, Product

I don't think Merge by Merative's technology has kept up with the current state of technology. It is...

Sep 2025
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(0)
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Manager

Relationship, Product

For the PACS, Merge by Merative is a pain point. They don't reduce pain points. In one of our...

Sep 2025
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Manager

Product

The interoperability with Merge PACS works as expected. And the PACS is pretty intuitive.

Sep 2025
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(0)
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Director

Operations

The vendor's implementation team needs to know Merge PACS well enough to be able to highlight the...

Aug 2025
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(0)
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Director

Operations

We are still early on in the implementation of Merge PACS, and there was a lot of change introduced...

Aug 2025
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(0)
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Director

Loyalty, Relationship

In the initial discussion we had with the vendor, there were things that we heard Merge PACS could...

Aug 2025
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(0)
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Manager

Relationship, Product

With Merge PACS, we like the fact that our IT department can make changes to worklist configurations...

Aug 2025
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(0)
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Manager

Product

Merge PACS is a little easier to support than other Merge products. The vendor's monitoring system...

Aug 2025
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(0)
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Manager

Loyalty, Product

There is an assignment engine in the system that looks at credentialing, location, and things like...

Aug 2025
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(0)
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Manager

Loyalty, Product

Merge now claims to have a much larger test environment. We are excited about that upgrade. The...

Aug 2025
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Manager

Loyalty, Relationship, Product

All across the board, Merge PACS has most of the tools we need, and the vendor is actively...

Aug 2025
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(0)
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Manager

Product

Right now, we have to be reactive to the point that we have staff members refreshing multiple pages...

Aug 2025
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(0)
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Manager

Relationship, Product

When comparing the abilities of vendors in this space, I would say that Merge by Merative is up...

Aug 2025
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(0)
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Director

Value

I like that the product is inexpensive and still on premises. Since I don't run my own radiologists,...

Aug 2025
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(0)
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Director

Value

We bought computers from Merge because the PACS is a special beast. We assumed that if we bought...

Aug 2025
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(0)
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Director

Relationship, Product

Merge needs to do better blocking and tackling. Merge also won't fix the things that were broken in...

Aug 2025
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(0)
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Director

Relationship, Operations, Product

We consistently have something that doesn't work right. The vendor is generally available. When we...

Aug 2025
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(0)
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Director

Product, Value

The product is becoming a utility as opposed to something that is of strategic value to us. We...

Aug 2025
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(0)
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Manager

Relationship, Operations

As far as the implementation goes, I don't think Merge's project management is very strong. I feel...

Jul 2025
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(0)
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Manager

Relationship

What I don't like about Merge is the support because when we have issues or downtime, we need Merge...

Jul 2025
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(0)
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Manager

Relationship

Overall, for the quality of the product, my team says there are some tools that come standard with...

Jul 2025
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(0)
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Manager

Loyalty, Product

I do like that we have Merge PACS stable right now. The product is good. All PACS products are going...

Jul 2025
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(0)
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Manager

Value

I do feel like we are charged for every little thing. If Merge looks at the system, we get a bill...

Jul 2025
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(0)
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CIO

Loyalty, Relationship

Merge has been very slow to innovate to the latest functionality around platform, single viewers,...

Jul 2025
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(0)
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Manager

Product

I would not buy Merge PACS again. The vendor is locking themselves into a model that makes things...

Jul 2025
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(0)
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Manager

Loyalty

We have used Merge PACS for years, and it works, but the vendor from years ago is not the vendor of...

Jul 2025
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(0)
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Manager

Loyalty, Value

To score Merge higher for return on investment, I would need to see them give us some functionality...

Jul 2025
||
(0)
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Manager

Operations

With Merge's implementations across the board when we were going live, we have not had smooth...

Jun 2025
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(0)
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Manager

Product

Merge PACS does a good job of having good workflows, and that helps us a lot. There are a lot of...

Jun 2025
||
(0)
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Manager

Relationship

Merge has really been quite responsive. I like where their new product manager is. We have a good...

Jun 2025
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(0)
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Manager

Loyalty

Our radiologists really dislike Merge PACS. We have a new product manager for Merge PACS who is...

Jun 2025
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(0)
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Manager

Operations, Product

Before, when we upgraded with Merge, the system would be down. Part of that was on us, and we worked...

May 2025
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(0)
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Manager

Loyalty

We are planning on going to the cloud, but our platform is currently stable, so there is no urgency...

May 2025
||
(0)
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Manager

Relationship

For overseas support, there is a communication barrier that makes things difficult. If we get on a...

Jan 2025
||
(0)
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Manager

Relationship

The vendor has onshore support and overnight, offshore support. The onshore support people are...

Jan 2025
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(0)
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Manager

Loyalty, Product

We just upgraded Merge PACS. The main reason that we have Merge PACS is for integrations. Merge PACS...

Jan 2025
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(0)
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Manager

Loyalty

There are still features we need for Merge PACS that the vendor hasn’t released, including something...

Jan 2025
||
(0)
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Director

Loyalty

Things are going really well with Merative, and it feels like things are moving forward again for...

Dec 2024
||
(0)
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Director

Operations

The training from Merative has been getting better and feels more focused on our needs. I like...

Dec 2024
||
(0)
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Director

Relationship

Merative's support has been improving, and we see the quality and knowledge of the team improving.

Dec 2024
||
(0)
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Director

Product

Merge PACS is stable, and I can't think of any unplanned downtime in the last year or more. We have...

Dec 2024
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Related Reports
Perception
KLAS article icon
Imaging AI 2024
27 November 24    |   Jonathan Christensen and Monique Rasband
The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.
Perception
KLAS article icon
Imaging in the Cloud 2024
04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



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