Merge Universal Viewer Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
The vendor's support has been steadily improving, and we usually get to the right people in a short...
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Product
We use our Merge Universal Viewer for a mix of diagnostic and referential viewing in a variety of...
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Relationship
Merge by Merative’s support service is pretty good. They are very helpful. We talk to them so much...
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Operations, Product
The universal viewer works well. I like it. It is super helpful. It has been easy to adapt and was...
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Relationship
I don't know that Merge by Merative has ever really reached out to me about Merge Universal Viewer.
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Product
There are some things that Merge Universal Viewer offers, but because of our information security...
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Product
We don't have to work with the vendor a lot for Merge Universal Viewer. It is pretty straightforward....
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Operations
We have done upgrades, and I haven't really had any issues with Merge by Merative. I don't think I...
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Product
Merge by Merative’s system hasn't worked with everything in terms of interoperability, but it has...
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Relationship
If our system has an issue, it emails us and lets us know. The vendor is fairly proactive with that....
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Product
Merge Universal Viewer has a lot of potential, but I see some architectural challenges with image...
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Operations, Product
Merge Universal Viewer implementations have been easy. There have been a few little niggles, but...
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Operations, Product
With Merge Universal Viewer, there probably needs to be a little more product development around...
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Loyalty, Operations, Product
Merge Universal Viewer's basic use is so intuitive that we don't even need to train people for it....
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Value
Merge definitely avoids charging for every little thing. We do not see nickel-and-diming at all. And...
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Loyalty
We are still on an older version of Merge Universal Viewer. It is actually the enterprise viewer....
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Product
Merge Universal Viewer is just a basic viewer, so we don't have a lot of requests or needs for it....
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Relationship
Monday through Friday, Merge's support team rates high. After hours, I would rate them much lower,...
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Culture, Relationship
We can usually email our sales director or management from Merge, and they are available; they do...
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Loyalty
We have heard talk that Merge is going to eventually use Merge Universal Viewer as their viewer for...
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Relationship, Operations
Merge has ongoing weekly trainings that are excellent where they go over different things. They also...
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Product
I like a lot of the changes that Merge has made in recent times. We can right-click and either...
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Product
Merge by Merative's system is absolutely wonderful. It is a zero-footprint viewer. I like the...
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Product
Merge by Merative's universal viewer needs hanging protocols. They need to have a tech be able to...
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Operations, Value
Merge by Merative doesn’t train us on anything; we don’t have ongoing training. We can do training,...
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Operations
I don't think we have done any implementations with Merge for a while. I just know that they...
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Product
Merge Universal Viewer is very reliable. I am very happy with it. I have a lot of faith in Merge by...
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Relationship, Product
I get some comments from nonradiology providers who just don't like Merge Universal Viewer. A few...
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Relationship, Product
Merge Universal Viewer has come a long way. We have done a lot of development with the vendor, and...
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Relationship
Merge does executive engagement very well. We have our regular customer success manager, but we also...
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Value
The system's cost is good, but Merge tends to overcharge on services. The system's cost is...
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Relationship
Merge is pretty supportive when it comes to integration. They are pretty responsive.
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Product
Merge Universal Viewer is used primarily for referential viewing. The solution is not complicated.
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Product
Merge Universal Viewer is just not user-friendly. Even though it can do what we need, the solution...
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Product
Merge Universal Viewer has a strong zero-footprint design. The biggest challenge we face is with...
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Loyalty, Product
The Merge Universal Viewer is the biggest area where I would like to see significant changes. Merge...
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Product
We still have quite a few problems with the system. Our techs get disconnected from the server a lot...
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Loyalty, Relationship
We will talk with Merge about something that the system won't do, and they will either tell us that...
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Relationship
Merge’s products haven't changed since we started supporting them in the last few years. I like the...
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Product
Merge Universal Viewer works pretty well. We have no issues there. It works as expected. The product...
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Product
We haven't run into issues with Merge Universal Viewer. I like the ease of use for our end users....
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Product
Merge's system works. We don't have frequent problems with it. The system's upgrades are easy. The...
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Product
Merge by Merative wants to make the Merge Universal Viewer their go-forward diagnostic platform, so...
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Product
With Merge Universal Viewer, we like the zero plug-in, and the vendor has changed the menu to make...
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Loyalty
Integration was the number-one reason we went with Merge by Merative. We have done a lot of...
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Product
Merge by Merative has a monitoring system, but I have never had to use it for Merge Universal...
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Relationship, Product
We are having an issue multiple times a week or day in Merge Universal Viewer; sometimes we have a...
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Loyalty, Product
As a whole, using Merge Universal Viewer as a reference viewer instead of a diagnostic viewer has...
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Operations
Merge's training is definitely good. The vendor's support people are very helpful when it comes to...
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Product
We are not using the product in the sense of a universal viewer. It does make the process more...
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Loyalty, Product
The product actually fixes some of our previous issues where we wanted our providers to be able to...
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Loyalty, Relationship, Product
For the longest time, we didn't adopt the product because of the feature parity and some other...
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Product
Everything is fine with Merge Universal Viewer. We are happy with the updates and the continued...
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Product
The technology is there in Merge Universal Viewer, but it just seems like features and benefits are...
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Loyalty, Relationship
The most important thing that I look for in a vendor is that they are going to be a reliable...
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Product
We have Merge Universal Viewer set up as our patient portal so that patients can view images in the...
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Product
Merge Universal Viewer is great for a light viewer for most of our computers, and it can run on...
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Product
I would buy Merge Universal Viewer again because I like Merge. The system has its flaws, but I am...
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Operations
It has been a while since we did any training, but we are okay right now. We don't have a lot of new...
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Loyalty, Product
The product meets all our needs. There are probably things that we don't know about, but we are not...
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Value
I would rate my likelihood to recommend Merge a little lower because I have seen other applications...
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Loyalty
Merge Universal Viewer is a good product, but it is a bit of a duplicate application for us because...
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Operations
I don't have a lot of concerns about Merge’s training. It is pretty good. For the providers that use...
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Relationship
During business hours, Merge’s stateside support team is good and satisfactory. If it is a minute...
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Product
Merge's universal viewer is good. It is a zero-footprint system, and it launches immediately. If I...
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Relationship, Operations
Merge holds regular webinars, and we gain a lot of information there. The vendor has a limited video...
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Relationship
We have a really good relationship with Merge. They give us some of their top people. We haven't...
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Culture, Loyalty
We are likely going to go to an RFP, but Merge will definitely be one of the vendors that we...
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Loyalty
Based on some of the road-map presentations we have seen from the vendor, we will probably still be...
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Product
The universal viewer is the main viewer that we use connected to our EMR, so if someone is in a...
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Product
With Merge Universal Viewer, our clinical providers can view imaging on their patients and make...
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Culture
Merge just takes every opportunity to suck up as much money as they can. We discussed bringing more...
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Relationship
Merge by Merative is very responsive when it comes to support. I actually praise them because they...
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Value
Generally, Merative only charges us when we have a project or when we want to enhance the system,...
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Culture, Operations
The vendor doesn't promise much, so I would say they do keep their promises. I have not heard of...
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Value
The vendor avoids charging for every little thing because they hit us up so big at the start. Merge...
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Operations
Training from the vendor was on-site to begin with, and then it became web based with different...
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Relationship
We can contact the vendor and eventually find the right person when we have a problem, but the...
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Culture, Relationship
The vendor's service is proactive sometimes, but they are not very proactive. Occasionally they will...
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Loyalty
Most of these universal viewer systems are very similar. We are trying to basically have a viewer...
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Relationship, Product
In the past, we have asked Merative for enhancements for Merge Universal Viewer, and we haven't seen...
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Product
Merge Universal Viewer works well for us. I can't complain. I have seen other universal viewers...
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Relationship
The support for each of our Merge products comes from different teams, and the experience is usually...
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Product
We don't do a lot of integrations with Merge Universal Viewer. However, we integrate it into all our...
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Loyalty
We have upgraded our test environment, and within the next little while we will be going to the...
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Relationship, Product
I have been very happy with Merative’s support.
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Relationship
Merative's support is good, and it feels like the team is in sync with one another. Some of the...
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Loyalty, Relationship
Merative has started to put more effort into Merge Universal Viewer's technology, but there are...
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Relationship
Our journey with Merge Universal Viewer has been long. Merative does not keep all their promises. I...
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Loyalty, Product, Value
I wouldn't buy the version of Merge Universal Viewer we are on again. There are advantages to Merge...
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Operations
Merge has done a nice job of tightening up their upgrade process and putting more thought into their...
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