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User Commentary
Relationship, Product
In the past, we have asked Merative for enhancements for Merge Universal Viewer, and we haven't seen...
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Product
Merge Universal Viewer works well for us. I can't complain. I have seen other universal viewers...
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Relationship
The support for each of our Merge products comes from different teams, and the experience is usually...
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Product
We don't do a lot of integrations with Merge Universal Viewer. However, we integrate it into all our...
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Loyalty
We have upgraded our test environment, and within the next little while we will be going to the...
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Relationship, Product
I have been very happy with Merative’s support.
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Relationship
Merative's support is good, and it feels like the team is in sync with one another. Some of the...
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Loyalty, Relationship
Merative has started to put more effort into Merge Universal Viewer's technology, but there are...
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Relationship
Our journey with Merge Universal Viewer has been long. Merative does not keep all their promises. I...
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Loyalty, Product, Value
I wouldn't buy the version of Merge Universal Viewer we are on again. There are advantages to Merge...
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Operations
Merge has done a nice job of tightening up their upgrade process and putting more thought into their...
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Product
Merge Universal Viewer is great because it encapsulates radiology, cardiology, and all the ologies....
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Operations
Merative’s training stuff was all right. There is not much ongoing training, but the initial...
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Product
The ease of use for Merge Universal Viewer is actually pretty good. Its strength is its simplicity....
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Relationship, Product
We have noticed a drop-off in the ability to support Merative’s product and in the quality of the...
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Culture, Loyalty
With the Merge Universal Viewer, we have not been happy with the functionality of the product. If we...
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Relationship
Support is definitely a sensitive subject. There are two separate factors there. The daytime,...
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Product
The team for Merge Universal Viewer has been great. The product is really good, does exactly what we...
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Product
We get regular feedback about some limitations for the system's diagnostic tools in the system...
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Relationship
The Merative leadership team is great. I am a smaller customer, but I can get in touch with anyone,...
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Operations
The recent training for our upgrade was good, and the overall process was excellent. The upgrade...
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Product
We use Merge Universal Viewer for mostly referential work. There are a few things we are using it...
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Relationship
The support is good, and we see improvement on the customer service side. We feel like the team...
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Product
A viewer is a viewer, in my opinion. The radiologists are the main ones using Merge Universal...
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Relationship
I guess Merative helps us drive tangible outcomes, but when we have issues, we have to keep pounding...
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Product
There is one thing I can critique about Merge Universal Viewer. At least in our current version,...
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Culture, Product
Merge Universal Viewer is functioning well for us. There was a point years ago when there were a lot...
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Loyalty, Product
The recent upgrade we did for Merge Universal Viewer didn’t go that well for us. We are using an...
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Product
Ease of use for end users is one of the good things about the Merge Universal Viewer. Overall, it...
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Relationship
We have had a tough time with Merative. I have been around for a long time with this vendor. We have...
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Relationship
The vendor absolutely keeps their promises and more. Also, one of our executives is in constant...
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Product
Merge Universal Viewer is tied into our EMR. Basically, when any general provider or general...
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Loyalty, Product
Merative's next iteration is their push to make their universal viewer be their diagnostic solution...
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Loyalty, Product
We just upgraded to the latest version of Merge Universal Viewer, which does have the ability to do...
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Relationship
Merge Universal Viewer has a very good uptime for the most part. Also, Merative’s proactive service...
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Relationship, Product
Things with Merative have been good. We have not had any serious issues with contacting the vendor.
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Relationship
Merative will sit down with us one-on-one to go through installations, customizations, and things...
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Value
I know what we pay for Merative's system, and its cost makes it competitive with basically all of...
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