Merge Universal Viewer Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Relationship, Product

In the past, we have asked Merative for enhancements for Merge Universal Viewer, and we haven't seen...

Jan 2025
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Analyst/Coordinator

Product

Merge Universal Viewer works well for us. I can't complain. I have seen other universal viewers...

Jan 2025
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Manager

Relationship

The support for each of our Merge products comes from different teams, and the experience is usually...

Jan 2025
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Manager

Product

We don't do a lot of integrations with Merge Universal Viewer. However, we integrate it into all our...

Jan 2025
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Manager

Loyalty

We have upgraded our test environment, and within the next little while we will be going to the...

Jan 2025
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Manager

Relationship, Product

I have been very happy with Merative’s support.

Jan 2025
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CEO/President

Relationship

Merative's support is good, and it feels like the team is in sync with one another. Some of the...

Jan 2025
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CEO/President

Loyalty, Relationship

Merative has started to put more effort into Merge Universal Viewer's technology, but there are...

Jan 2025
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VP/Other Executive

Relationship

Our journey with Merge Universal Viewer has been long. Merative does not keep all their promises. I...

Dec 2024
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VP/Other Executive

Loyalty, Product, Value

I wouldn't buy the version of Merge Universal Viewer we are on again. There are advantages to Merge...

Dec 2024
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Director

Operations

Merge has done a nice job of tightening up their upgrade process and putting more thought into their...

Dec 2024
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Director

Product

Merge Universal Viewer is great because it encapsulates radiology, cardiology, and all the ologies....

Dec 2024
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Manager

Operations

Merative’s training stuff was all right. There is not much ongoing training, but the initial...

Dec 2024
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Manager

Product

The ease of use for Merge Universal Viewer is actually pretty good. Its strength is its simplicity....

Dec 2024
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Manager

Relationship, Product

We have noticed a drop-off in the ability to support Merative’s product and in the quality of the...

Dec 2024
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Manager

Culture, Loyalty

With the Merge Universal Viewer, we have not been happy with the functionality of the product. If we...

Dec 2024
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Manager

Relationship

Support is definitely a sensitive subject. There are two separate factors there. The daytime,...

Nov 2024
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Manager

Product

The team for Merge Universal Viewer has been great. The product is really good, does exactly what we...

Nov 2024
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Manager

Product

We get regular feedback about some limitations for the system's diagnostic tools in the system...

Nov 2024
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Manager

Relationship

The Merative leadership team is great. I am a smaller customer, but I can get in touch with anyone,...

Sep 2024
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Manager

Operations

The recent training for our upgrade was good, and the overall process was excellent. The upgrade...

Sep 2024
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Manager

Product

We use Merge Universal Viewer for mostly referential work. There are a few things we are using it...

Sep 2024
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Manager

Relationship

The support is good, and we see improvement on the customer service side. We feel like the team...

Sep 2024
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Manager

Product

A viewer is a viewer, in my opinion. The radiologists are the main ones using Merge Universal...

Sep 2024
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Manager

Relationship

I guess Merative helps us drive tangible outcomes, but when we have issues, we have to keep pounding...

Sep 2024
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Manager

Product

There is one thing I can critique about Merge Universal Viewer. At least in our current version,...

Sep 2024
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VP/Other Executive

Culture, Product

Merge Universal Viewer is functioning well for us. There was a point years ago when there were a lot...

Aug 2024
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Manager

Loyalty, Product

The recent upgrade we did for Merge Universal Viewer didn’t go that well for us. We are using an...

Jul 2024
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Manager

Product

Ease of use for end users is one of the good things about the Merge Universal Viewer. Overall, it...

Jul 2024
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Manager

Relationship

We have had a tough time with Merative. I have been around for a long time with this vendor. We have...

Jul 2024
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Manager

Relationship

The vendor absolutely keeps their promises and more. Also, one of our executives is in constant...

Jun 2024
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Manager

Product

Merge Universal Viewer is tied into our EMR. Basically, when any general provider or general...

Jun 2024
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Manager

Loyalty, Product

Merative's next iteration is their push to make their universal viewer be their diagnostic solution...

Jun 2024
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Manager

Loyalty, Product

We just upgraded to the latest version of Merge Universal Viewer, which does have the ability to do...

Jun 2024
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Director

Relationship

Merge Universal Viewer has a very good uptime for the most part. Also, Merative’s proactive service...

May 2024
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Manager

Relationship, Product

Things with Merative have been good. We have not had any serious issues with contacting the vendor.

Apr 2024
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Manager

Relationship

Merative will sit down with us one-on-one to go through installations, customizations, and things...

Feb 2024
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Manager

Value

I know what we pay for Merative's system, and its cost makes it competitive with basically all of...

Feb 2024
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