Microsoft Azure AD (Access) Commentary
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Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
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User Commentary

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Manager

Loyalty, Product, Value

We are trying to implement ChatGPT on our internal document base. That is an extremely new area that...

Oct 2023
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Manager

Relationship, Product, Value

The system's strengths are the services Microsoft offers and the continual innovation that Microsoft...

Oct 2023
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Manager

Operations, Product

We have had success with getting onto Microsoft Azure AD, but it has been pretty challenging to get...

Oct 2023
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Manager

Operations

The vendor has a lot of free resources online. Those are helpful, but if an organization wants any...

Oct 2023
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Manager

Culture, Loyalty, Relationship

One of Microsoft's strengths is having a vision of where the product needs to go. The vendor is...

Oct 2023
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Manager

Relationship

Microsoft is so big that their support channels sometimes take time to resolve incidents.

Oct 2023
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Director

Relationship

Microsoft is so hard because they are not a good partner. If we need help implementing something, we...

Sep 2023
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Director

Relationship

I would like to see Microsoft be available to us. I would like to have a customer relationship...

Sep 2023
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Director

Product

We cannot customize the product much, but because it works out of the box, it is easy to use.

Aug 2023
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Director

Relationship

Microsoft ranks low for us in terms of customer identity management, but they are good with the...

Aug 2023
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CISO

Product

I would like Microsoft to own more of the HR aspect so that they are not expecting a high-fidelity...

Aug 2023
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CISO

Relationship

Microsoft oversells. We vote on priorities, but some of Microsoft’s execution is lacking....

Aug 2023
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CISO

Loyalty, Value

We will possibly consolidate other functionalities with Microsoft to get more bang for our buck....

Aug 2023
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Analyst/Coordinator

Loyalty, Product

We are continuing to make advancements with Microsoft. We are using the product from a multifactor...

Jul 2023
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Manager

Product

Everything integrates with Microsoft Azure AD, so we can get pretty granular with our conditional...

Jul 2023
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Manager

Value

The only downside of Microsoft Azure AD for our organization is the cost and how we have our...

Jul 2023
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Director

Culture, Value

It seems like we have to add a license every time we turn around. The vendor either demos the full...

May 2023
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Director

Relationship

It is hard to get support. If we need an upgrade or new services, it is extremely difficult to get...

May 2023
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Director

Culture

Microsoft is the giant everyone has to deal with. While everyone hates them, everyone still has to...

May 2023
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Director

Product

Microsoft Identity and Access Solutions is simple and straightforward, and it works. Microsoft’s...

May 2023
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Director

Loyalty, Relationship

Microsoft’s support has definitely degraded over the years. We were very unhappy with our support...

May 2023
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