EMA Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
ModMed has a lot of work to do on the patient side. As a patient of other medical offices, things...
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Relationship, Product
ModMed has to work on the admin side. The admin login interface is kind of a mess. There are 50...
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Relationship
ModMed’s support has taken a dive. The people on the phone don't seem to know as much, and also the...
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Culture
There was a change in my ModMed salesperson. I had a really amazing salesperson, and there was stuff...
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Relationship
ModMed does a decent job of empowering people to make decisions, and if someone is not the person I...
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Value
I might not be as happy with EMA if I added on a mid-level provider who was a PA that I had to pay a...
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Product
ModMed has got to be in everyone's set of considerations. I would recommend looking at them. I'm not...
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Product
If I were looking at a product, I would look really hard for something that meets my needs better...
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Product, Value
With EMA, we struggle with the patient-facing side. I have all of ModMed’s stuff, and I buy pretty...
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Product
I like EMA’s reporting. We can get a lot of data and export it into Excel. I wish that there were...
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Operations
ModMed has a really annoying thing where if we buy training hours, they expire after six months, and...
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Relationship
It felt like I was pulling teeth to get the information I needed to make the decision about whether...
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Product
There is always room for development. EMA is our one true source. Everything in our schedule flows...
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Relationship, Product
ModMed is exceptional at beta testing things. Right now, they are beta testing AI integrations into...
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Product
We have never found anything that we couldn't integrate with ModMed's systems. Our whole...
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Relationship, Operations
After an organization goes live on a ModMed system, the vendor's support team will maintain their...
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Product, Value
EMA is extremely user friendly, efficient, and intuitive. It allows our office to stay patient...
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Operations
Training is like a warm glove on a cold day. I hate to sound cheesy, but one of the vendor's strong...
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Culture, Value
ModMed has worked on our behalf to keep things efficient, feasible, and streamlined. They aren't...
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Relationship
The vendor's support in general is extremely good. We rarely need support. We have had some tickets...
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Relationship, Operations, Product
ModMed develops their programs with their users in mind. They promote a community user setting where...
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Operations
ModMed is really good about organizing, supporting, and implementing steps to make us feel...
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Relationship
We get relatively good responses from ModMed when we need assistance. ModMed is quick and willing to...
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Relationship, Operations
I had some experience with EMA in the past, so I was able to tell ModMed's trainers what would...
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Culture, Product
EMA's quoting feature doesn't pull facility fees. It only works on the professional side, and we...
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Product
I love EMA. It is the best platform that I have used. The vendor has added a ton of features since I...
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Operations
ModMed has an old training model. They are working on a new one, but they train billing teams last....
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Relationship, Product
There are always things my clinicians want to see improved, so we send enhancement requests to the...
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Operations
When we implemented ModMed's PM system, it was very overwhelming. They turned on the admin side and...
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Operations
The vendor sends out invites every year to MOMENTUM, which is their once-a-year conference. During...
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Relationship, Product
Whenever there is an issue, like the product not connecting, my staff has to go back to handwritten...
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Culture, Relationship
I don't know whether we have an account manager assigned to us or whether that person follows up...
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Product
I found out on my own that ModMed had faxing capability in their system. I was upset because they...
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Value
The vendor charges for a lot of things. The product is very expensive, and we get a high bill. For...
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Product
We have been pleased overall with ModMed. They seem to have enhancements they push out regularly in...
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Product
I have been really impressed with the system; it is a giant step up from other EHR systems that I...
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Relationship
My experience with the vendor's customer service team has so far been really good. If I ever have an...
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Product
We came from an old-generation system that was hosted on premises. It required a lot of IT...
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Product
ModMed has a sandbox, but that sandbox is very limited because it doesn't have patient data. The one...
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Product
I would like to see some minimal ability to customize the product. There are some programs where our...
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Product
If I'm documenting findings in one data field and the system at some other point is asking for that...
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Relationship, Product
I love the fact that ModMed includes solo doctor practices in addition to giant practices in their...
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Operations
The initial training for the product was really thorough. We probably don’t spend enough time in...
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Product
Our doctors like EMA. It is user friendly. Scribing in it is amazing, and the charting is super...
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Product
We have had a good experience with EMA. Sometimes, it goes down for a little while, but then the...
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Relationship, Operations, Product
The vendor is constantly doing updates. They found an issue that we didn't know about.
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Culture
We had a different EMR system previously, and we had to purchase the licenses for each physician. If...
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Relationship, Operations
In the beginning, we had regular meetings for about a year. Ever since, there has been no on-site...
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Operations, Value
Whether we would buy the product again would depend on the options available. ModMed's system was...
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Product
ModMed doesn't allow integration. Some of the integrations that I'm paying for only allow bits and...
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Relationship
I don't use ModMed’s support team much, but if I call to get help, I normally get help. However, I...
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Relationship
ModMed lets us know when they are having problems. They send us emails to let us know that problems...
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Loyalty, Product
I would recommend ModMed depending on what someone is looking for. There is some good stuff. I don't...
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Product
EMA is obviously modern. It is way more efficient than another system we use.
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Culture, Value
ModMed really is a nickel-and-diming kind of company. They start off with a package, but over the...
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Relationship
ModMed’s support is mediocre at best, like with many EMR vendors. ModMed has terrible response...
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Product
EMA integrates seamlessly with the kiosk.
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Relationship, Product
When EMA had a catastrophic problem, ModMed never pushed out notices, but now they have started to...
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Operations
ModMed has training videos that are pretty good, but there is no great way to access them. The...
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Culture, Relationship, Operations
ModMed has been fantastic to work with in getting the system set up and the EDI contracts going. But...
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Product
I could not ask for an easier, more user-friendly system than EMA. There is only one drawback, and...
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Culture, Relationship
We would tell a customer vetting ModMed to make sure that any promises are made in writing via...
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Product
The reports we had in our previous system were a lot more flexible to dive into than the reports in...
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Product
There are additional things that EMA offers that our previous solution did not. We can see staff...
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Operations, Product
EHRs are very hard, and out of all the bad ones, EMA is not so bad. It was hard to start with EMA,...
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Relationship, Product
Sometimes when we get the equipment in our office and try to integrate it with EMA, that doesn't...
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Product
EMA reduces pain points, meets regulations, and automates processes, so it is working great. I don't...
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Value
I assume we are getting our money’s worth with EMA. I have my biller working on things, and I...
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Loyalty
If somebody asked me whether they should go with EMA, I would wholeheartedly say they should. A few...
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Operations
ModMed’s technicians only really understand the system and not the medical scope. During training,...
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Operations
From a technician standpoint, the training was pretty decent from ModMed. We walked away from the...
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Operations, Product
Sometimes with the upgrades, we will have a day where the system is just not functioning properly;...
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Relationship, Product
ModMed is friendly and helpful, but there are things that they just can’t fix. For example, we can't...
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Loyalty, Operations
Overall, things have been going pretty well with ModMed. The system has had its hiccups. One of the...
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Operations
From an ongoing training perspective, ModMed has told us a handful of times that they will give us...
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Culture
In terms of the integrations from EMA, there were a lot of miscommunications. We won't say that the...
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Culture, Value
ModMed does not avoid charging for every little thing. Every time we need to do something, there is...
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Relationship
ModMed is pretty good at listening because they are trying to identify weaknesses. They also have a...
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Loyalty, Relationship
Sometimes we get a little frustrated with ModMed because changes don't happen quickly enough. But...
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Relationship, Product
There are some issues with the integration. It is good, but it is not perfect. The integration...
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Product
ModMed is number one in ophthalmology, and there is really no competition for them. EMA helps us to...
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Operations, Product
The customization was sorely lacking in the product. We would get a very large, bloated note with...
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Product
The vendor makes it sound like we can finish a note super quickly, and sometimes we can. EMA has one...
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Operations
We typically went to the annual UGM, and every time, we would talk about how we just still couldn't...
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Loyalty, Value
ModMed started nickel-and-diming for every little feature and function. That was one reason we...
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Product
After years of trying to make ModMed's product work for our clinical flow and trying to maintain our...
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Operations
Much of our training with ModMed was supposed to be at the beginning of the pandemic. We tried to...
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Relationship
The vendor’s phone support is hit or miss; some people are better than others. We have had the...
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Operations, Product
The product is user friendly. I am an Apple person, so I always compare things to Apple software. A...
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Culture
ModMed offers packages that include different things, so we never pay for every little item....
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Relationship, Product
We added ModMed’s patient portal, but it has been a nightmare to get there. It hasn't been an easy...
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Value
ModMed nickel-and-dimes us to death to add stuff on, and then they support us. With ModMed, we have...
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Product
EMA is a great product, but the reporting system is hard to learn. It has a lot of filter options
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Value
EMA is way too expensive. I wish companies were more transparent. I don't get how ModMed comes up...
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Product
I don't like the system's schedule very much. I wish that we could tweak it a little more to suit...
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Culture, Value
Everything is in a package, and we aren't charged extra for anything. If a customer doesn't want to...
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Product
ModMed's support is wonderful. We went from paper charts directly to EMA. Everything is streamlined,...
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Relationship, Product
ModMed is pretty good at keeping us up-to-date with all the updates that they have, and I don't have...
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Product
We like that EMA is an all-in-one system. From revenue cycle management to practice management,...
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Relationship, Product
On the revenue cycle management side, ModMed tends to outsource things, and the outsourced people...
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Product
There has been talk of a built-in scribing system that helps the provider’s patient flow, but that...
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Relationship
The support people are always available. They are easy to get ahold of and quick to respond.
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Relationship, Operations, Product
I would let a peer know that the ease of use and the adaptability of EMA are simple. The system is...
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Product
The practice on the whole has been very happy with EMA. There are a lot of aspects that just help...
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Value
The things that set apart EMA are the layout, the way the system works, and the fact that the clicks...
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Operations
There have been additions to EMA and aspects that have been helpful and beneficial, but there isn't...
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Loyalty, Product
ModMed's system is better than any other EMR we have used, and we have used multiple EMRs. There is...
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Product
My two biggest complaints are the system's daily balancing and the things we have to do to make...
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Product
A lot of customers have made recommendations for how the vendor could make ModMed a better product....
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Product
ModMed needs to implement a way to pull in user-defined common surgical procedures. I can click on...
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Product
The pathology lab tool works well. We send labs out and get them back in the tool, and doctors can...
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Operations
During our implementation, the ModMed people were great, but things were hard. Not everyone has the...
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Product
I like the vendor’s data tool. They have a lot of canned reports that are pretty flexible. The only...
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Culture
Our main contact is more focused on selling us things than helping. They are supposed to tell us...
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Product
There is a module on the practice management side that is supposed to check whether a patient's...
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Relationship, Product
My dissatisfaction with EMA is related to the effort that it takes to assess what is available for...
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Relationship
I submit tickets when I run into something, but the quality of the vendor's services depends on who...
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Culture
The vendor promised us that we would be able to send a specific kind of image within the product,...
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Relationship
If I called ModMed right now, they would not pick up, and they haven't picked up for many months....
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Relationship
The vendor does a lot of things, and they do them well, but they don't do anything great. A lot of...
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Relationship, Product
A lot of times, ModMed tells us they are going to do something, but then it never happens. If we...
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Operations
When we implemented the EMA, we were not properly trained by the vendor, but we still had to go...
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Relationship
ModMed is very strategic when it comes to the teams they have built internally. I love that when I...
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Operations
I have been through software transitions before that were long, exhaustive, and painful. Those...
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Loyalty
One thing that drew me to ModMed was that they had extremely high marks in terms of their security...
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Product
The system's functionality is seamless. When we first engaged with ModMed, they still had some...
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Culture, Value
As we have grown and added devices, ModMed has never asked for more money to integrate new machines....
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Relationship
One of the great things about ModMed is that they constantly ask what they can do to improve. They...
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Loyalty, Relationship
ModMed has a great collaborative team. We have developed and grown alongside them. We are putting...
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Product, Value
The EMR side of EMA is extremely efficient. We have been pleased so far, and we have had no issues.
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Operations
ModMed’s online training was very good, and we didn't have any trouble adapting. When we went live,...
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Operations, Product
ModMed provides workbooks and materials, so when we bring on new employees, the employees can...
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Relationship
We had a couple of issues come up with the product, and there was a bit of a delay in ModMed’s...
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Loyalty, Product
Our experience with ModMed has been pretty good so far. We switched because of what our previous EMR...
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Loyalty, Product, Value
Since switching to EMA, we have had to reduce the patient schedule. We are still not back to fully...
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Relationship
ModMed’s customer support is sometimes slower than we would like it to be. We sometimes put tickets...
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Product
There is still some data that doesn't go over to EMA from another solution, like patient photos and...
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Relationship, Product
We have given ModMed suggestions, and they have said they can’t do some of them but have started...
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Operations
One thing that really hit us hard was MIPS. When ModMed did the formal training when we first got...
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Operations
When we went through the training from ModMed, we had to do a required number of training courses...
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Relationship, Product
ModMed is good at taking feedback from specific locations, getting down to the root of what is...
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Product
The ModMed platform is unique in that we can utilize the system in multiple ways and get the same...
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Product
Our biggest challenge at this point is with our MIPS reporting system or our data collection. One of...
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