EMA Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
I love how efficient the program is, but I absolutely hate how many clicks I have to make to do one...
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Product
Most of my lower satisfaction with the functionality has to do with the solution's integration with...
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Relationship, Product
This might be out of the vendor’s hands a bit, but an improvement would be to have more support on...
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Loyalty, Product
I like how intuitive EMA is for all users, including technicians, front desk people, and providers....
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Product
The frequency of ModMed's releases has increased, and they release them during the week. ModMed...
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Product
EMA's single sign-on is very helpful. There is also improved integration between Klara and EMA.
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Relationship, Product
We typically submit issues through ModMed's portal and wait for a response. This process isn't...
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Culture, Value
We have to pay an extra fee for providers to be licensed within EMA for controlled substances, and I...
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Relationship
Over the past few years, ModMed has had a significant turnover in their customer support. As they...
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Product
EMA could be improved by having more clarity on the back end. We have had a lot of compliance...
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Operations, Product
There are a lot of errors after upgrades are completed for EMA. We find ourselves having to do...
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Product
When ModMed does any sort of upgrade, if that upgrade has glitches, our charges get impacted. We end...
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Product
Whether I would recommend EMA to someone else would depend on what that person's integration needs were....
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Relationship
Our relationship with ModMed is getting better, but I don't think we are getting the same level of...
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Product
EMA isn't a bad system when it comes to quality. It is a very user-friendly system. That is why our...
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Operations
When it comes to training, ModMed's answer to everything is typically that they won't do what we...
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Value
I wouldn't buy EMA again because it is extremely expensive and isn't worth the money. Technology has...
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Loyalty, Product
We use ModMed's systems for our ambulatory surgery centers and our clinics, but ModMed can't...
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Product
We could use better reporting options and reminders in the system. We have a problem with doctors...
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Product
ModMed has a lot of work to do on the patient side. As a patient of other medical offices, things...
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Relationship, Product
ModMed has to work on the admin side. The admin login interface is kind of a mess. There are 50...
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Relationship
ModMed’s support has taken a dive. The people on the phone don't seem to know as much, and also the...
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Culture
There was a change in my ModMed salesperson. I had a really amazing salesperson, and there was stuff...
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Relationship
ModMed does a decent job of empowering people to make decisions, and if someone is not the person I...
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Value
I might not be as happy with EMA if I added on a mid-level provider who was a PA that I had to pay a...
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Product
ModMed has got to be in everyone's set of considerations. I would recommend looking at them. I'm not...
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Product
If I were looking at a product, I would look really hard for something that meets my needs better...
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Product, Value
With EMA, we struggle with the patient-facing side. I have all of ModMed’s stuff, and I buy pretty...
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Product
I like EMA’s reporting. We can get a lot of data and export it into Excel. I wish that there were...
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Operations
ModMed has a really annoying thing where if we buy training hours, they expire after six months, and...
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Relationship
It felt like I was pulling teeth to get the information I needed to make the decision about whether...
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Product
There is always room for development. EMA is our one true source. Everything in our schedule flows...
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Relationship, Product
ModMed is exceptional at beta testing things. Right now, they are beta testing AI integrations into...
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Product
We have never found anything that we couldn't integrate with ModMed's systems. Our whole...
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Relationship, Operations
After an organization goes live on a ModMed system, the vendor's support team will maintain their...
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Product, Value
EMA is extremely user friendly, efficient, and intuitive. It allows our office to stay patient...
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Operations
Training is like a warm glove on a cold day. I hate to sound cheesy, but one of the vendor's strong...
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Culture, Value
ModMed has worked on our behalf to keep things efficient, feasible, and streamlined. They aren't...
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Relationship
The vendor's support in general is extremely good. We rarely need support. We have had some tickets...
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Relationship, Operations, Product
ModMed develops their programs with their users in mind. They promote a community user setting where...
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Operations
ModMed is really good about organizing, supporting, and implementing steps to make us feel...
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Relationship
We get relatively good responses from ModMed when we need assistance. ModMed is quick and willing to...
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Relationship, Operations
I had some experience with EMA in the past, so I was able to tell ModMed's trainers what would...
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Culture, Product
EMA's quoting feature doesn't pull facility fees. It only works on the professional side, and we...
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Product
I love EMA. It is the best platform that I have used. The vendor has added a ton of features since I...
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Operations
ModMed has an old training model. They are working on a new one, but they train billing teams last....
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Relationship, Product
There are always things my clinicians want to see improved, so we send enhancement requests to the...
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Operations
When we implemented ModMed's PM system, it was very overwhelming. They turned on the admin side and...
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Operations
The vendor sends out invites every year to MOMENTUM, which is their once-a-year conference. During...
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Relationship, Product
Whenever there is an issue, like the product not connecting, my staff has to go back to handwritten...
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Culture, Relationship
I don't know whether we have an account manager assigned to us or whether that person follows up...
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Product
I found out on my own that ModMed had faxing capability in their system. I was upset because they...
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Value
The vendor charges for a lot of things. The product is very expensive, and we get a high bill. For...
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Product
We have been pleased overall with ModMed. They seem to have enhancements they push out regularly in...
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Product
I have been really impressed with the system; it is a giant step up from other EHR systems that I...
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Relationship
My experience with the vendor's customer service team has so far been really good. If I ever have an...
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Product
We came from an old-generation system that was hosted on premises. It required a lot of IT...
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Product
ModMed has a sandbox, but that sandbox is very limited because it doesn't have patient data. The one...
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Product
I would like to see some minimal ability to customize the product. There are some programs where our...
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Product
If I'm documenting findings in one data field and the system at some other point is asking for that...
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Relationship, Product
I love the fact that ModMed includes solo doctor practices in addition to giant practices in their...
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Operations
The initial training for the product was really thorough. We probably don’t spend enough time in...
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