EMA Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Value
ModMed didn’t keep all of their promises when they launched the product in terms of what it would be...
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Product
ModMed has differentiated themselves by being super siloed with specialties. They started with...
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Operations
ModMed could have done better with the implementation of new add-ons we have done over the years. I...
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Operations
ModMed allows us to buy training hours, and the system for buying and booking those training hours...
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Product
None of our patients can ever figure EMA out. Everyone gets so confused by it. I personally have...
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Culture, Relationship
I used to be extremely satisfied with the proactiveness of the service from ModMed; however, that...
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Loyalty, Product, Value
I like the analytics in EMA. ModMed has a lot of canned reports. I don't use any of them, but I like...
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Loyalty
We chose to go with ModMed because they had a platform for our specialty. There are things...
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Product, Value
From a standpoint of the thoroughness of our provider charting, our notes have improved drastically...
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Product
I think there is a component of the system that is a little antiquated. The big foundation for one...
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Relationship
ModMed is a good vendor to work with. They have a customer portal, and if we submit a case, they...
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Relationship
If we have to identify something in the system and we speak to ModMed specifically, they will...
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Relationship, Product
There is something meaningful to us in every update that we get. We also like the collaborative way...
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Relationship, Operations, Value
ModMed pushes out all of the content that comes with an update, and they give it to us in a timely...
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Product
EMA is integrated with everything that we have, and that is what I love about the solution. It...
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Relationship, Product
There are usually some tradeoffs with any solution where some things are great but something else is...
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Relationship
If we have any issues at all, we usually just open a ticket with the support team, and the response...
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Relationship, Product
There are some things already in development with ModMed, specifically with AI, that I'm interested...
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Product, Value
We have had extremely successful revenue streams, claims processing, claims capture, follow-up, and...
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Operations
With ModMed’s training, we have to pay for either in-house or live Zoom training. They have ModMed...
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Operations, Product
There is a huge learning curve for EMA until end users get to learn it. EMA is pretty sophisticated....
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Loyalty
ModMed's system is like a Mercedes-Benz, but if someone doesn't really want a Mercedes-Benz, I don't...
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Relationship
ModMed’s executive involvement is high. The vendor tries really hard. They are always willing. I...
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Relationship
ModMed is a little slow in being proactive probably because they are in a different time zone. We...
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Product
ModMed comes up with an idea, and they release something, and it is great, but they always get in a...
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Loyalty, Product, Value
I don't think we integrated anything with EMA. I don't know why my leadership chose that method. We...
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Value
All software is expensive, but ModMed nickel-and-dimes us for every little thing, and there are...
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Product
EMA works fairly well for the doctors, nurses, MAs, and clinical staff members. We got a new...
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Operations, Product
All the upgrades for EMA have been positive. The upgrades haven't all been perfect, but they have...
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Loyalty, Product
ModMed has purchased other products and rolled them out to us. They purchased a product from a...
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Operations, Product
We have been with ModMed for a long time. However, many things in EMA weren't set up properly...
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Product
I love how efficient the program is, but I absolutely hate how many clicks I have to make to do one...
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Product
Most of my lower satisfaction with the functionality has to do with the solution's integration with...
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Relationship, Product
This might be out of the vendor’s hands a bit, but an improvement would be to have more support on...
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Loyalty, Product
I like how intuitive EMA is for all users, including technicians, front desk people, and providers....
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Product
The frequency of ModMed's releases has increased, and they release them during the week. ModMed...
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Product
EMA's single sign-on is very helpful. There is also improved integration between Klara and EMA.
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Relationship, Product
We typically submit issues through ModMed's portal and wait for a response. This process isn't...
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Culture, Value
We have to pay an extra fee for providers to be licensed within EMA for controlled substances, and I...
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Relationship
Over the past few years, ModMed has had a significant turnover in their customer support. As they...
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Product
EMA could be improved by having more clarity on the back end. We have had a lot of compliance...
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Operations, Product
There are a lot of errors after upgrades are completed for EMA. We find ourselves having to do...
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Product
When ModMed does any sort of upgrade, if that upgrade has glitches, our charges get impacted. We end...
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Product
Whether I would recommend EMA to someone else would depend on what that person's integration needs were....
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Relationship
Our relationship with ModMed is getting better, but I don't think we are getting the same level of...
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Product
EMA isn't a bad system when it comes to quality. It is a very user-friendly system. That is why our...
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Operations
When it comes to training, ModMed's answer to everything is typically that they won't do what we...
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Value
I wouldn't buy EMA again because it is extremely expensive and isn't worth the money. Technology has...
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Loyalty, Product
We use ModMed's systems for our ambulatory surgery centers and our clinics, but ModMed can't...
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Product
We could use better reporting options and reminders in the system. We have a problem with doctors...
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