EMA Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Product
My team likes the virtual sticky notes in EMA. On each patient’s chart, there is a sticky note that...
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Product, Value
We do procedures that do and don't require insurance coverage. We haven’t found a good way within...
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Product
I would like EMA to be more patient friendly. Another EMR we use is super patient friendly, and I...
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Relationship
The responsiveness has gotten a lot slower from ModMed’s customer support team. We had one issue...
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Loyalty, Product
The two main positives of EMA are the protocols and the reporting. Our people really like the...
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Product
EMA doesn’t serve us as well for a certain area of our facility. We are so siloed by the verticals;...
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Value
EMA feels expensive. We brought on an employee to help us, but if we were to set them up as an...
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Loyalty
ModMed needs to improve the dictation component because my typing is essentially how I communicate,...
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Product
I recommend EMA often. It is very physician-friendly and works well for providers who want a system...
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Operations
I need one-on-one training from ModMed. I am not someone who can just go online, check a website,...
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Loyalty
For now, EMA is part of our long-term plans, but that could change. We have had conversations about...
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Value
ModMed absolutely does not avoid charging for every little thing. They nickel-and-dime for faxes,...
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Operations
EMA is fairly easy to train most staff members on. It does meet the needs of the clinical staff....
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Relationship
I use ModMed’s phone support team. I do not put in tickets. Customers who rely on putting in tickets...
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Product
There are things that we can do on the desktop version of EMA that we can't do on iPads. There are...
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Culture
ModMed absolutely does not keep all of their promises. When they sell a product, they say that all...
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Operations, Product
I recommend EMA to people all the time. It is extremely user-friendly, and there are multiple ways...
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Product
EMA is still one of the best-quality EHRs that we have seen. EMA's technology is extremely...
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Product
Single screen was pushed really hard for a long time by ModMed. Vast improvements have only been...
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Product
The only thing ModMed does to help us with integration is accept the data once it is complete and...
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Culture, Operations
Things could have gone better with the implementation of EMA. There were things we didn't know we...
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Relationship, Operations
The support from ModMed has been terrific. Our project manager has been fantastic, and we had...
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Operations, Product
EMA is very intuitive, but we aren’t used to that, so it creates a lot more work when we are trying...
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Operations
ModMed does have a lot of training, and we did a lot of online training before the implementation....
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Commentary Summary
Comment Type Breakout