EMA Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

ModMed has a lot of work to do on the patient side. As a patient of other medical offices, things...

Mar 2024
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Manager

Relationship, Product

ModMed has to work on the admin side. The admin login interface is kind of a mess. There are 50...

Mar 2024
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Manager

Relationship

ModMed’s support has taken a dive. The people on the phone don't seem to know as much, and also the...

Mar 2024
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Manager

Culture

There was a change in my ModMed salesperson. I had a really amazing salesperson, and there was stuff...

Mar 2024
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Manager

Relationship

ModMed does a decent job of empowering people to make decisions, and if someone is not the person I...

Mar 2024
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Manager

Value

I might not be as happy with EMA if I added on a mid-level provider who was a PA that I had to pay a...

Mar 2024
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Manager

Product

ModMed has got to be in everyone's set of considerations. I would recommend looking at them. I'm not...

Mar 2024
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Manager

Product

If I were looking at a product, I would look really hard for something that meets my needs better...

Mar 2024
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Manager

Product, Value

With EMA, we struggle with the patient-facing side. I have all of ModMed’s stuff, and I buy pretty...

Mar 2024
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Manager

Product

I like EMA’s reporting. We can get a lot of data and export it into Excel. I wish that there were...

Mar 2024
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Manager

Operations

ModMed has a really annoying thing where if we buy training hours, they expire after six months, and...

Mar 2024
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Manager

Relationship

It felt like I was pulling teeth to get the information I needed to make the decision about whether...

Mar 2024
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Manager

Product

There is always room for development. EMA is our one true source. Everything in our schedule flows...

Mar 2024
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Manager

Relationship, Product

ModMed is exceptional at beta testing things. Right now, they are beta testing AI integrations into...

Mar 2024
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Manager

Product

We have never found anything that we couldn't integrate with ModMed's systems. Our whole...

Mar 2024
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Manager

Relationship, Operations

After an organization goes live on a ModMed system, the vendor's support team will maintain their...

Mar 2024
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Manager

Product, Value

EMA is extremely user friendly, efficient, and intuitive. It allows our office to stay patient...

Mar 2024
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Manager

Operations

Training is like a warm glove on a cold day. I hate to sound cheesy, but one of the vendor's strong...

Mar 2024
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Manager

Culture, Value

ModMed has worked on our behalf to keep things efficient, feasible, and streamlined. They aren't...

Mar 2024
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Manager

Relationship

The vendor's support in general is extremely good. We rarely need support. We have had some tickets...

Mar 2024
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Manager

Relationship, Operations, Product

ModMed develops their programs with their users in mind. They promote a community user setting where...

Mar 2024
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Manager

Operations

ModMed is really good about organizing, supporting, and implementing steps to make us feel...

Mar 2024
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Director

Relationship

We get relatively good responses from ModMed when we need assistance. ModMed is quick and willing to...

Mar 2024
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Director

Relationship, Operations

I had some experience with EMA in the past, so I was able to tell ModMed's trainers what would...

Mar 2024
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Director

Culture, Product

EMA's quoting feature doesn't pull facility fees. It only works on the professional side, and we...

Mar 2024
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Director

Product

I love EMA. It is the best platform that I have used. The vendor has added a ton of features since I...

Mar 2024
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Director

Operations

ModMed has an old training model. They are working on a new one, but they train billing teams last....

Mar 2024
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Manager

Relationship, Product

There are always things my clinicians want to see improved, so we send enhancement requests to the...

Feb 2024
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Manager

Operations

When we implemented ModMed's PM system, it was very overwhelming. They turned on the admin side and...

Feb 2024
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Manager

Operations

The vendor sends out invites every year to MOMENTUM, which is their once-a-year conference. During...

Feb 2024
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Manager

Relationship, Product

Whenever there is an issue, like the product not connecting, my staff has to go back to handwritten...

Feb 2024
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Manager

Culture, Relationship

I don't know whether we have an account manager assigned to us or whether that person follows up...

Feb 2024
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Manager

Product

I found out on my own that ModMed had faxing capability in their system. I was upset because they...

Feb 2024
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Manager

Value

The vendor charges for a lot of things. The product is very expensive, and we get a high bill. For...

Feb 2024
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CEO/President

Product

We have been pleased overall with ModMed. They seem to have enhancements they push out regularly in...

Dec 2023
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CEO/President

Product

I have been really impressed with the system; it is a giant step up from other EHR systems that I...

Dec 2023
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CEO/President

Relationship

My experience with the vendor's customer service team has so far been really good. If I ever have an...

Dec 2023
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CEO/President

Product

We came from an old-generation system that was hosted on premises. It required a lot of IT...

Dec 2023
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CEO/President

Product

ModMed has a sandbox, but that sandbox is very limited because it doesn't have patient data. The one...

Dec 2023
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CEO/President

Product

I would like to see some minimal ability to customize the product. There are some programs where our...

Dec 2023
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CEO/President

Product

If I'm documenting findings in one data field and the system at some other point is asking for that...

Dec 2023
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CEO/President

Relationship, Product

I love the fact that ModMed includes solo doctor practices in addition to giant practices in their...

Dec 2023
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CEO/President

Operations

The initial training for the product was really thorough. We probably don’t spend enough time in...

Dec 2023
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Manager

Product

Our doctors like EMA. It is user friendly. Scribing in it is amazing, and the charting is super...

Dec 2023
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Manager

Product

We have had a good experience with EMA. Sometimes, it goes down for a little while, but then the...

Dec 2023
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Manager

Relationship, Operations, Product

The vendor is constantly doing updates. They found an issue that we didn't know about.

Dec 2023
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Manager

Culture

We had a different EMR system previously, and we had to purchase the licenses for each physician. If...

Dec 2023
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Manager

Relationship, Operations

In the beginning, we had regular meetings for about a year. Ever since, there has been no on-site...

Dec 2023
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Manager

Operations, Value

Whether we would buy the product again would depend on the options available. ModMed's system was...

Dec 2023
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Manager

Product

ModMed doesn't allow integration. Some of the integrations that I'm paying for only allow bits and...

Dec 2023
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Manager

Relationship

I don't use ModMed’s support team much, but if I call to get help, I normally get help. However, I...

Dec 2023
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Manager

Relationship

ModMed lets us know when they are having problems. They send us emails to let us know that problems...

Dec 2023
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Manager

Loyalty, Product

I would recommend ModMed depending on what someone is looking for. There is some good stuff. I don't...

Dec 2023
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Manager

Product

EMA is obviously modern. It is way more efficient than another system we use.

Nov 2023
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Physician

Culture, Value

ModMed really is a nickel-and-diming kind of company. They start off with a package, but over the...

Nov 2023
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Physician

Relationship

ModMed’s support is mediocre at best, like with many EMR vendors. ModMed has terrible response...

Nov 2023
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Physician

Product

EMA integrates seamlessly with the kiosk.

Nov 2023
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Physician

Relationship, Product

When EMA had a catastrophic problem, ModMed never pushed out notices, but now they have started to...

Nov 2023
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Physician

Operations

ModMed has training videos that are pretty good, but there is no great way to access them. The...

Nov 2023
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Manager

Culture, Relationship, Operations

ModMed has been fantastic to work with in getting the system set up and the EDI contracts going. But...

Nov 2023
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Manager

Product

I could not ask for an easier, more user-friendly system than EMA. There is only one drawback, and...

Nov 2023
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Manager

Culture, Relationship

We would tell a customer vetting ModMed to make sure that any promises are made in writing via...

Nov 2023
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Manager

Product

The reports we had in our previous system were a lot more flexible to dive into than the reports in...

Nov 2023
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Manager

Product

There are additional things that EMA offers that our previous solution did not. We can see staff...

Nov 2023
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CEO/President

Operations, Product

EHRs are very hard, and out of all the bad ones, EMA is not so bad. It was hard to start with EMA,...

Nov 2023
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CEO/President

Relationship, Product

Sometimes when we get the equipment in our office and try to integrate it with EMA, that doesn't...

Nov 2023
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CEO/President

Product

EMA reduces pain points, meets regulations, and automates processes, so it is working great. I don't...

Nov 2023
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CEO/President

Value

I assume we are getting our money’s worth with EMA. I have my biller working on things, and I...

Nov 2023
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CEO/President

Loyalty

If somebody asked me whether they should go with EMA, I would wholeheartedly say they should. A few...

Nov 2023
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Manager

Operations

ModMed’s technicians only really understand the system and not the medical scope. During training,...

Nov 2023
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Manager

Operations

From a technician standpoint, the training was pretty decent from ModMed. We walked away from the...

Nov 2023
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Manager

Operations, Product

Sometimes with the upgrades, we will have a day where the system is just not functioning properly;...

Nov 2023
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Manager

Relationship, Product

ModMed is friendly and helpful, but there are things that they just can’t fix. For example, we can't...

Nov 2023
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Manager

Loyalty, Operations

Overall, things have been going pretty well with ModMed. The system has had its hiccups. One of the...

Nov 2023
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Manager

Operations

From an ongoing training perspective, ModMed has told us a handful of times that they will give us...

Nov 2023
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Manager

Culture

In terms of the integrations from EMA, there were a lot of miscommunications. We won't say that the...

Nov 2023
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Manager

Culture, Value

ModMed does not avoid charging for every little thing. Every time we need to do something, there is...

Nov 2023
||
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Manager

Relationship

ModMed is pretty good at listening because they are trying to identify weaknesses. They also have a...

Oct 2023
||
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Manager

Loyalty, Relationship

Sometimes we get a little frustrated with ModMed because changes don't happen quickly enough. But...

Oct 2023
||
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Manager

Relationship, Product

There are some issues with the integration. It is good, but it is not perfect. The integration...

Oct 2023
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Manager

Product

ModMed is number one in ophthalmology, and there is really no competition for them. EMA helps us to...

Oct 2023
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Physician

Operations, Product

The customization was sorely lacking in the product. We would get a very large, bloated note with...

Oct 2023
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Physician

Product

The vendor makes it sound like we can finish a note super quickly, and sometimes we can. EMA has one...

Oct 2023
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Physician

Operations

We typically went to the annual UGM, and every time, we would talk about how we just still couldn't...

Oct 2023
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Physician

Loyalty, Value

ModMed started nickel-and-diming for every little feature and function. That was one reason we...

Oct 2023
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Physician

Product

After years of trying to make ModMed's product work for our clinical flow and trying to maintain our...

Oct 2023
||
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Physician

Operations

Much of our training with ModMed was supposed to be at the beginning of the pandemic. We tried to...

Oct 2023
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Physician

Relationship

The vendor’s phone support is hit or miss; some people are better than others. We have had the...

Oct 2023
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Physician

Operations, Product

The product is user friendly. I am an Apple person, so I always compare things to Apple software. A...

Oct 2023
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Physician

Culture

ModMed offers packages that include different things, so we never pay for every little item....

Oct 2023
||
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Director

Relationship, Product

We added ModMed’s patient portal, but it has been a nightmare to get there. It hasn't been an easy...

Aug 2023
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Director

Value

ModMed nickel-and-dimes us to death to add stuff on, and then they support us. With ModMed, we have...

Aug 2023
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Director

Product

EMA is a great product, but the reporting system is hard to learn. It has a lot of filter options

Aug 2023
||
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Director

Value

EMA is way too expensive. I wish companies were more transparent. I don't get how ModMed comes up...

Aug 2023
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Director

Product

I don't like the system's schedule very much. I wish that we could tweak it a little more to suit...

Jun 2023
||
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Director

Culture, Value

Everything is in a package, and we aren't charged extra for anything. If a customer doesn't want to...

Jun 2023
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Director

Product

ModMed's support is wonderful. We went from paper charts directly to EMA. Everything is streamlined,...

Jun 2023
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Manager

Relationship, Product

ModMed is pretty good at keeping us up-to-date with all the updates that they have, and I don't have...

Jun 2023
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Manager

Product

We like that EMA is an all-in-one system. From revenue cycle management to practice management,...

Jun 2023
||
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Manager

Relationship, Product

On the revenue cycle management side, ModMed tends to outsource things, and the outsourced people...

Jun 2023
||
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