VIVACE MV PACS (Global) (Mostly Brazil) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Loyalty
I don't have a plan to turn away from VIVACE MV PACS because we want the integration. As much as I...
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Loyalty
I am optimistic that I will be more satisfied in the future because some implementations are coming...
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Product
The PACS itself is not bad. What I see as a big problem is also the simplest part, which is the RIS....
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Value
MV charges with VIVACE MV PACS only if the fix is something that is going to change a lot of...
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Product
VIVACE MV PACS doesn't integrate with a third party. It is fully integrated with MV. The usability...
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Product
Our medical director always complains about the quality because when they look at a different...
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Relationship, Product
The people at MV for VIVACE MV PACS are calmer when it comes to one-off corrections and...
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Product
I don't have much of a problem with VIVACE MV PACS. I'm only not giving a top rating for my overall...
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Product
VIVACE MV PACS is a more mature system than SOUL MV. The people at MV are experienced and can...
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Operations
My impression is that MV has grown exponentially. I don't think they can give us support. They have...
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Relationship
Sometimes MV takes a little while to answer. But they have a good setup in terms of their support...
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Relationship, Product
MV is not very innovative. In the last few years, I haven't seen any difference. VIVACE MV PACS is...
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Loyalty, Product
With the PACS, the vendor could innovate along the lines of intelligence algorithms. They need a...
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Relationship
There is a trade fair solely for the imaging sector, and MV usually attends and brings innovations.
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Value
VIVACE MV PACS is a system that complements MV SOUL. In terms of care, the PACS adds a lot, and it...
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Relationship
We sometimes have difficulties with support. MV needs to review a lot of things. A person analyzes...
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Product
Due to integration, the entire process of the report is done in the VIVACE MV PACS tool and not the...
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Product
I like VIVACE MV PACS a lot. It is very good. I work with other competitors, but I like the product.
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Product
The synchronization with VIVACE MV PACS should not be optional. PACS is a database integration tool....
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Operations
Since we have a good partnership with MV, we always receive training when we need it. Some of the...
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Product
VIVACE MV PACS doesn't usually give us any problems when we update it. Also, the usability is very...
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Relationship
MV’s support is excellent. The support people don’t solve everything, but they do get back to us on...
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Loyalty, Product
I use VIVACE MV PACS in the department I work in to monitor post-discharge patients with certain...
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Relationship
The level of executive involvement from MV depends a lot on the type of partnership. I’m biased...
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Value
We were charged for VIVACE MV PACS from the beginning because it was a new tool. To put in the PACS,...
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Product
It is very rare for VIVACE MV PACS to go down. We have a very well-structured contingency plan that...
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Culture, Value
We struggle with the delivery of new technology. We have an older version of MV for EMR and PACS,...
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Loyalty, Product
VIVACE MV PACS is a good product. It attends to our needs well, and our users like it in general. MV...
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Relationship
MV keeps their promises, but it takes time. My complaint is about their response time.
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Value
The tools are working. We had a process to stop printing exams on paper, and we have started...
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Operations
In terms of training on an update or a new tool, we as employees here could also receive training...
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Relationship
I think there is a need for a stronger connection and a stronger force with customers because MV has...
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Relationship
The ticket opening process and MV's communication feedback work very well, and in terms of support,...
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Product
The meter data analytics (MDA) with AWS are used in the viewer. MV promised improvements in this...
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Product
We don’t see a lot of innovation with VIVACE MV PACS. I know the vendor has made improvements to...
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Relationship
Support for VIVACE MV PACS is actually good and is better than MV's general support. The PACS team...
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Relationship
The support for the PACS product is okay but also not ideal for what we need in terms of resolution...
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Product
Little by little, we have been incorporating some functionalities. Currently, we have not reached...
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Operations
VIVACE MV PACS is a good product. It has a lot of interesting features. We use a lot of the most...
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Relationship
We have good contact with the vendor. The interactions are not proactive or continuous, but when we...
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Loyalty
We have both SOUL MV and VIVACE MV PACS, and it is practical for us to have more than one product...
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Culture, Operations
What the vendor showed to us initially was actually what we had with the product after the...
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Relationship
The vendor is not very proactive, though they always respond to our requests. Sometimes when...
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Value
I received an email from the vendor about some price increases, so I don't know whether we will...
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Culture, Product
The vendor doesn't fulfill all their promises. When I bought the product, they told me I had a...
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