VIVACE MV PACS (Global) (Mostly Brazil) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Culture, Value
We struggle with the delivery of new technology. We have an older version of MV for EMR and PACS,...
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Loyalty, Product
VIVACE MV PACS is a good product. It attends to our needs well, and our users like it in general. MV...
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Relationship
MV keeps their promises, but it takes time. My complaint is about their response time.
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Value
The tools are working. We had a process to stop printing exams on paper, and we have started...
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Operations
In terms of training on an update or a new tool, we as employees here could also receive training...
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Relationship
I think there is a need for a stronger connection and a stronger force with customers because MV has...
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Relationship
The ticket opening process and MV's communication feedback work very well, and in terms of support,...
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Product
The meter data analytics (MDA) with AWS are used in the viewer. MV promised improvements in this...
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Product
We don’t see a lot of innovation with VIVACE MV PACS. I know the vendor has made improvements to...
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Relationship
Support for VIVACE MV PACS is actually good and is better than MV's general support. The PACS team...
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Relationship
The support for the PACS product is okay but also not ideal for what we need in terms of resolution...
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Product
Little by little, we have been incorporating some functionalities. Currently, we have not reached...
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Operations
VIVACE MV PACS is a good product. It has a lot of interesting features. We use a lot of the most...
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Relationship
We have good contact with the vendor. The interactions are not proactive or continuous, but when we...
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Loyalty
We have both SOUL MV and VIVACE MV PACS, and it is practical for us to have more than one product...
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Culture, Operations
What the vendor showed to us initially was actually what we had with the product after the...
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Relationship
The vendor is not very proactive, though they always respond to our requests. Sometimes when...
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Value
I received an email from the vendor about some price increases, so I don't know whether we will...
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Culture, Product
The vendor doesn't fulfill all their promises. When I bought the product, they told me I had a...
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