VIVACE MV PACS (Global) (Mostly Brazil) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
The product is widely used in other healthcare facilities, and it works properly.
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Product
I would like to see the vendor broaden the tool's usability across other healthcare institutions.
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Relationship
The vendor's biggest opportunities to improve the product are with support, implementation,...
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Relationship
When we request customizations, even if those are not on the vendor’s road map, they treat the...
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Product
We often talk about structural updates, like upgrading versions to improve reporting and...
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Operations, Product
The system is very intuitive. The doctors like that. It helps a lot with the implementation. I lose...
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Value
With the latest version, the vendor avoids charging for every little thing. They did charge us...
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Product
Because the doctors today already have their own vendor workstations, there aren’t bottlenecks at...
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Loyalty
Our physicians have asked to switch PACS a few times, but we have managed to convince them to stay....
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Value
We get an ROI from VIVACE MV PACS, but the system's cost is quite high. I have seen MV's AI work. We...
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Product
It usually takes a few months for us to do an update to VIVACE MV PACS, but historically, it was...
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Value
These days, we don’t do anything without a business case. We analyze returns on investments and...
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Relationship
MV is more engaged than other vendors because we were an early client in our area, so there were...
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Product
MV's system still works as we expected it to, but it hasn’t had any new features. However, there...
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Loyalty
Our staff members really don’t like the MV solution, and we are far from what was expected. That is...
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