Mytonomy Cloud for Healthcare Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship
For new development, if something is broken or if something that is expected to work stops working,...
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Operations
Mytonomy very much to some degree was still inventing workflows on the fly as we moved through the...
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Product, Value
The content that is in the solution is very good. We have gotten a lot of good feedback from our...
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Relationship
Mytonomy’s organizational structure is pretty flat. On the off chance that somebody is not meeting...
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Culture, Relationship, Operations
We had a couple of times when we found things that the vendor should have found, but they didn't...
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Culture, Value
There are some features that we really feel like they nickel-and-dimed us for, but I think those...
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Operations, Product
A lot of the difficulties with the solution relate to some of the language setup. We want to make...
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Product, Value
As a result of using Mytonomy Cloud for Healthcare, we have seen a decrease in hospitalizations and...
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Relationship, Operations
Our Mytonomy representative is really great. They took the lead in our implementation and had a...
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Product
One big thing that could help us would be having the ability to change the videos that we are able...
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Value
Mytonomy's system is a very high-expense solution. Even with what we are paying, we can't pick out...
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Product
With Mytonomy Cloud for Healthcare in the outpatient space, the problem is the lack of content. The...
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Culture, Value
Mytonomy is good about not charging for everything; we have a contract deal. Additionally, Mytonomy...
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Relationship
Mytonomy has kept their promises, and they have worked with us. They are working with us because...
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Relationship, Operations
Mytonomy’s initial project go-live is fine, but ongoing support and what is new in the versions is...
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Culture, Product
A gap with Mytonomy Cloud for Healthcare is the language. Everything is only in English or Spanish...
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Loyalty, Product
We are not happy with Mytonomy, so we are looking at other vendors already. But we are in a...
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Relationship
I adore the people who I work with at Mytonomy. We have a product manager who has experience with...
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Relationship
I think that we have missed a couple of deadlines with Mytonomy, but I don't think those show the...
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Relationship
The vendor could improve their responsiveness and support. I don't feel that Mytonomy is engaged...
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Product
Mytonomy's technical structure means that they will upgrade their live environment and then...
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Value
I don't pay for the system, so it is all gold to me. I think we are getting what we pay for though....
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Loyalty
Mytonomy's system has a fairly high patent engagement rate compared to our previous vendor's...
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Culture, Value
Because of the type of relationship we have with the vendor, our price has been kept lower, and with...
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Relationship
The vendor's service could be more proactive because sometimes we have to ask for a little more from...
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Loyalty
Hopefully, we will be more satisfied in the future. In 12 months, I will have a full catalog, as...
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Product
For the patients using the product, the menus are a little wonky sometimes. But overall, the system...
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Relationship
The vendor has had a bit of a switch in some of their staff, so things have been a little delayed....
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Operations
We signed on with Mytonomy, and I'm happy about that because we have access to videos, and that way,...
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Loyalty, Operations, Product, Value
Due to the way we have chosen to use and configure the tool, we haven't gotten some of the outcomes...
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Operations, Product, Value
One outcome we have seen from the system has been the standardization of educational opportunities...
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Operations
Mytonomy needs to own the whole implementation plan more. Right now, I feel like a lot of it is on...
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Product
Mytonomy’s videos are phenomenal and easy to understand. Patients still have to log in, and...
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Product
The challenge is that unless the product is integrated with the EHR, there is a very manual process...
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Product, Value
From the provider and nursing side, some of the feedback we have heard is that Mytonomy Cloud for...
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Relationship, Operations, Product
With the way we have the product set up, if a person has an account with our patient portal, the...
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Loyalty, Operations
What we liked about Mytonomy's product was the microlearning for patients. Instead of having these...
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Product
We would buy the product again, but we would do it with a lot more information and clarifications....
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Operations
The product is very complex, but the IT department on our side and what we do as a company can make...
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Loyalty, Relationship
We are still in the infancy stage, and I think our rating of the vendor will go up once we get all...
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Product
So far, we have not heard any issues from the patients who are using the product. The system is very...
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Loyalty, Relationship
The vendor is getting compared to some of the top dogs, but Mytonomy is a growing company, so folks...
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Product
Mytonomy creates short videos called microlearnings, which are better for attention spans. Those...
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Operations
If I were giving advice to an organization planning to implement Mytonomy Cloud for Healthcare, I...
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Relationship
The vendor's support is pretty proactive. The vendor has a strong team and strong leadership. They...
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Product
We use Mytonomy Cloud for Healthcare a lot for preadmission preparation. Our patients are very...
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Loyalty
We chose Mytonomy Cloud for Healthcare because the platform was expandable, was easy to use, and...
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Product
With Mytonomy, there are two core areas. One is they provide us with a tool for microlearning in a...
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Relationship
We have never had a situation where we have asked for something from Mytonomy and we haven't been...
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Product
The capabilities that Mytonomy is bringing to the table for multiple languages are absolutely...
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Loyalty, Product
We were doing a replacement project, and we had an education system that was not integrated with our...
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Value
In terms of Mytonomy’s pricing model, there was some nickel-and-diming for integrations or custom...
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Relationship
I think because Mytonomy is a newer company, we get a lot of personal attention. The personal...
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Culture, Value
The vendor avoids nickel-and-diming. However, we have to keep within the parameters of our contract....
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Loyalty, Product
Mytonomy’s innovative approach to patient education was really what drew us to them. Mytonomy Cloud...
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Product
When we look through our HCAHPS results, our discharge information domain, and our care transitions...
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Loyalty, Relationship
Mytonomy's team connected with one of our higher-ups a long time ago, and Mytonomy is very...
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Loyalty, Operations
I would advise other customers to get the right stakeholders involved right from the beginning and...
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Relationship
One strength of Mytonomy is the content that they have. The content is packaged by Mytonomy, but we...
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Relationship
The vendor can be a little pushy at times, and that may be part of how they run their business. The...
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Product
We have a challenge because we can't really leverage Mytonomy’s written communication but we have a...
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Product
We have some older, technically challenged patients, but we haven’t had a lot of feedback about them...
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Operations, Product
We are more than impressed with the content that the vendor is putting out. The videos are by far...
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Loyalty
We implemented Mytonomy Cloud for Healthcare because we thought that the solution would be great for...
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Operations
Mytonomy has a great implementation plan. They make the implementation very easy, and they are more...
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Product
One of Mytonomy’s strengths is the delivery of highly customizable content to the patients. They...
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Operations
When Mytonomy was sending out email communications in the beginning, the emails were pretty short...
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Relationship, Product
I know that Mytonomy has a lot of data and is always really helpful when we ask them to look at it,...
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Product, Value
With the use of the product, our significant outcomes are increased consumer experience scores and...
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Loyalty
We started working with Mytonomy because every patient was coming into the facility and going...
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Product
Mytonomy's product can be kludgy for some patients, and that is because of the interoperability with...
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Operations
I would tell another customer implementing Mytonomy Cloud for Healthcare to be patient. It takes a...
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Relationship, Product
Mytonomy is easy to work with. We have driven the journey for our patients. We use the product as a...
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Value
For having a small portfolio of videos, Mytonomy Cloud for Healthcare is a pretty expensive platform...
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Loyalty, Relationship
We have evolved with Mytonomy over time. The overall satisfaction of our organization is good, but...
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Loyalty
If I were making the decision, I think I would buy the product again. Mytonomy is very innovative. I...
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Loyalty, Value
With Mytonomy's product, we expect improvements in some of our value-based care performance metrics...
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Operations
Mytonomy could improve on implementations and upgrades. My team has complained about some of...
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Loyalty, Value
With Mytonomy's system, we wanted to save people time, especially our clinicians. Instead of...
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Product
Mytonomy provides educational content on a wide range of medical conditions, procedures,...
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Relationship
We are using Mytonomy's system for patient education, and we have struggled internally with being...
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Loyalty, Product
Mytonomy gave us guidance to create more automation instead of our providers having to do their own...
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Operations, Product
The system is pretty easy to use. I like its short, microburst videos. Those are advantageous to end...
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Product
The system's customization options come with a lot of choices. I would like to see some of those...
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Operations, Value
We are still early enough in the implementation with Mytonomy that we haven't built a whole set of...
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Operations
Mytonomy provides video education content in small segments that promote patient engagement. They...
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Loyalty
The factors in our decision to go with Mytonomy were the quality of the content, the degree of...
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Operations
I would tell someone implementing this product to ensure that they have a high degree of engagement...
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Relationship, Operations
I have appreciated the high degree of engagement from both the Mytonomy leadership and the support...
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Loyalty, Relationship
Mytonomy is a young and ambitious company, and the pace of their interest in moving things forward...
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Operations, Product, Value
The system provides high-quality patient education videos on various healthcare topics. That has...
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Relationship
When we have asked Mytonomy to review some content to develop some new types of videos in the...
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Operations, Product
If a customer were implementing the system, I would tell them that they need to understand the...
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Product, Value
Mytonomy Cloud for Healthcare really brings us more into the digital age. We are trying to get our...
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Product
I would recommend Mytonomy Cloud for Healthcare, and I have. I have used Mytonomy Cloud for...
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Culture, Value
I pushed Mytonomy to not charge for every little thing. That was not their original proposal, but...
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Relationship
Mytonomy’s executives are very involved. Mytonomy is a small company, so their whole team joins in...
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Product, Value
Mytonomy does support our interoperability goals, but they don't have every solution we need for...
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Relationship, Product, Value
It takes a while to see benefits from Mytonomy Cloud for Healthcare. The outcome of getting our...
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Loyalty
There are not a lot of vendors in this particular space. There are a lot of products, and there is a...
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Product
I would tell others to make sure that Mytonomy Cloud for Healthcare integrates with their EHR and to...
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Relationship, Operations
Mytonomy wanted our organization to go faster than we were ready for. An opportunity would be for...
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Operations, Value
The main outcomes we expected to achieve were an increase in assignment and consumption of the...
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Product
The ease of use of Mytonomy Cloud for Healthcare depends on the demographic. More elderly patients...
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Relationship
There were times early on in our relationship with Mytonomy when the vendor lagged in getting things...
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Loyalty
As we roll Mytonomy Cloud for Healthcare out to other locations, better satisfaction with the...
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Relationship
I get the impression that Mytonomy is small but growing, and that means that their capacity to...
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Product
I would tell someone considering working with Mytonomy to make sure that to do their due diligence...
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Product
The breadth of Mytonomy’s education library is a strength. Mytonomy has a lot of timely topics that...
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Relationship
Mytonomy’s technical staff is normally pretty good to work with. We had some struggles initially...
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Operations, Product
Mytonomy really needs to make improvements in the process and timing of the development of custom...
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