Mytonomy Cloud for Healthcare Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Mytonomy is our vendor of choice for patient engagement. We like the print material and...
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Relationship
Mytonomy's product is very good, and their responsiveness is good. However, their executive is very...
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Product
Mytonomy delivers on their product. It is probably not as easily installed as promised. Also,...
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Relationship
Mytonomy is certainly involved. We are in a transactional type of relationship with Mytonomy. They...
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Product, Value
I would definitely recommend Mytonomy. Mytonomy Cloud for Healthcare is not cheap, but it is very...
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Loyalty
Mytonomy is our patient education vendor. We are fully live, but we are not fully optimized yet, so...
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Value
Even though Mytonomy Cloud for Healthcare is expensive, the vendor doesn't nickel-and-dime us to...
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Loyalty, Product, Value
We have increased our patient engagement with Mytonomy Cloud for Healthcare, and that has been...
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Relationship, Operations, Value
Mytonomy has their executives on our calls. Mytonomy has partnered with us to help with some of our...
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Operations
From Mytonomy, I don't know that we had a lot of vendor training, so I have to go with a low score...
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Product
The biggest improvement from Mytonomy is that I would like them to come out of the gate with...
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Product
For the patients using Mytonomy Cloud for Healthcare, some patients are not really tech savvy. I do...
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Product
Mytonomy Cloud for Healthcare has an advantage over other solutions in the way its libraries are...
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Relationship, Operations
Mytonomy has been a great partner, and we have done lots of innovative things together. The vendor...
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Relationship
Mytonomy is a younger, newer, growing company, and they try to upsell us a lot. They are responsive,...
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Value
I think Mytonomy's charges are fine and expected. And if they want to push us to develop more in the...
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Product
I would rate the system's ease of use for the patient slightly below the top of the scale because...
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Relationship
Mytonomy is a good partner. They are responsive. I think they are pushy, but their product is good....
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Product, Value
With Mytonomy's system, we are experiencing a good uptake from our patient users. Mytonomy's product...
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Loyalty, Operations
We struggled with Patient Experience Cloud post-implementation. We chose to do some customization of...
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Relationship
For new development, if something is broken or if something that is expected to work stops working,...
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Operations
Mytonomy very much to some degree was still inventing workflows on the fly as we moved through the...
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Product, Value
The content that is in the solution is very good. We have gotten a lot of good feedback from our...
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Relationship
Mytonomy’s organizational structure is pretty flat. On the off chance that somebody is not meeting...
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Culture, Relationship, Operations
We had a couple of times when we found things that the vendor should have found, but they didn't...
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Culture, Value
There are some features that we really feel like they nickel-and-dimed us for, but I think those...
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Operations, Product
A lot of the difficulties with the solution relate to some of the language setup. We want to make...
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Product, Value
As a result of using Mytonomy Cloud for Healthcare, we have seen a decrease in hospitalizations and...
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Relationship, Operations
Our Mytonomy representative is really great. They took the lead in our implementation and had a...
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Product
One big thing that could help us would be having the ability to change the videos that we are able...
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Value
Mytonomy's system is a very high-expense solution. Even with what we are paying, we can't pick out...
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Product
With Mytonomy Cloud for Healthcare in the outpatient space, the problem is the lack of content. The...
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Culture, Value
Mytonomy is good about not charging for everything; we have a contract deal. Additionally, Mytonomy...
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Relationship
Mytonomy has kept their promises, and they have worked with us. They are working with us because...
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Relationship, Operations
Mytonomy’s initial project go-live is fine, but ongoing support and what is new in the versions is...
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Culture, Product
A gap with Mytonomy Cloud for Healthcare is the language. Everything is only in English or Spanish...
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Loyalty, Product
We are not happy with Mytonomy, so we are looking at other vendors already. But we are in a...
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Relationship
I adore the people who I work with at Mytonomy. We have a product manager who has experience with...
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Relationship
I think that we have missed a couple of deadlines with Mytonomy, but I don't think those show the...
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Relationship
The vendor could improve their responsiveness and support. I don't feel that Mytonomy is engaged...
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Product
Mytonomy's technical structure means that they will upgrade their live environment and then...
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Value
I don't pay for the system, so it is all gold to me. I think we are getting what we pay for though....
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Loyalty
Mytonomy's system has a fairly high patent engagement rate compared to our previous vendor's...
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Culture, Value
Because of the type of relationship we have with the vendor, our price has been kept lower, and with...
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Relationship
The vendor's service could be more proactive because sometimes we have to ask for a little more from...
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Loyalty
Hopefully, we will be more satisfied in the future. In 12 months, I will have a full catalog, as...
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Product
For the patients using the product, the menus are a little wonky sometimes. But overall, the system...
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Relationship
The vendor has had a bit of a switch in some of their staff, so things have been a little delayed....
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Operations
We signed on with Mytonomy, and I'm happy about that because we have access to videos, and that way,...
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