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Napier HIS (Global) (Middle East/Africa) Commentary
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Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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VP/Other Executive

Product

The healthcare industry is always growing, and it is dynamic. However, it is difficult to change...

Feb 2024
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VP/Other Executive

Value

Napier Healthcare charges for everything, and that is a problem. Even for change requests, they...

Feb 2024
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VP/Other Executive

Product

Since the product is an HIS, it is complex and generates a lot of issues. We wanted to do an upgrade...

Feb 2024
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VP/Other Executive

Relationship

The vendor doesn't alert us about problems. Most of the time, we are the ones alerting them. Napier...

Feb 2024
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VP/Other Executive

Loyalty

We gave the vendor chances, but they failed to consider things from our perspective. That is why...

Feb 2024
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