Navigant Extended Business Office Comments

 

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User Commentary

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Director

Relationship

Due to COVID-19, we have coordinated with Navigant to have a softer touch with our patients....

Jul 2020
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VP/Other Executive

Project Results

We are very impressed with Navigant's work, and they are responsive. If there is an issue, Navigant...

Jun 2020
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VP/Other Executive

ROI and Cost

Navigant has a costing model. I don't know whether part of our license fee includes all of the...

Jun 2020
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CFO

Tools and Methodology

Navigant was very understanding about the direction we were moving in. They worked well with us.

Apr 2020
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CFO

Tools and Methodology

One of the benefits of working with Navigant is their level of understanding about different state...

Apr 2020
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CFO

ROI and Cost

I have worked with some consultants that I really like. Navigant is a high quality company, but...

Apr 2020
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Manager

Relationship

We have worked with the vendor for a long time, and that is a testament to how they are doing. They...

Feb 2020
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Manager

People and Knowledge

We aren't around Navigant's culture because everything is remote. We haven't seen many changes with...

Feb 2020
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Manager

Tools and Methodology

The vendor communicates well with us. Navigant answers us very quickly when we have questions. I...

Feb 2020
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VP/Other Executive

Relationship

Navigant absolutely exceeded my expectations. They have done really well at driving tangible...

Jan 2020
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VP/Other Executive

People and Knowledge

The quality of Navigant's staff members is excellent. The firm has smart people who are trying to...

Jan 2020
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Director

Relationship

Navigant shocked me. I had low expectations, and Navigant more than fulfilled the need I had for...

Aug 2019
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Director

Other Observations

Having more local account management would be helpful; almost all of the support is remote. Our...

Aug 2019
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Director

Tools and Methodology

My highest producing physician sees a higher volume of patients than a lot of other physicians do,...

Aug 2019
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Director

People and Knowledge

Navigant has a couple of people who are shining stars, and when we get a bit of their attention,...

Aug 2019
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Director

Project Results

Navigant was able to significantly improve our collections and maintain them at that higher level....

Aug 2019
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Director

Tools and Methodology

Navigant really came in strong and helped train our billing staff. Going on a new system usually...

Aug 2019
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Director

Tools and Methodology

I would like to see more reporting from Navigant. I want to see the areas where they have improved...

Aug 2019
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VP/Other Executive

Tools and Methodology

We know what Navigant's traditional output is for any particular project. We have historical...

Jul 2019
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VP/Other Executive

People and Knowledge

The representatives at Navigant are extremely responsive. We send them issues that we find, and they...

Jul 2019
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VP/Other Executive

Tools and Methodology

I would not buy Navigant's services again because of the work that is occurring in certain areas and...

Jul 2019
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VP/Other Executive

Tools and Methodology

Navigant didn’t exceed our expectations. We were hoping they would come in and identify...

Jul 2019
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VP/Other Executive

Tools and Methodology

Navigant has struggled a little to keep up with performance metrics for the collection rate, but...

Apr 2019
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VP/Other Executive

Relationship

Navigant does listen to our business needs. They adjust and change processes so that they can help...

Apr 2019
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VP/Other Executive

Tools and Methodology

I would like to see Navigant be more proactive about helping us improve the quality review process...

Apr 2019
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VP/Other Executive

Relationship

Navigant’s executive involvement is very low.

Mar 2019
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VP/Other Executive

Project Results

Navigant is currently performing well. They have been willing to work with us. We appreciate the...

Mar 2019
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VP/Other Executive

Tools and Methodology

The difficulty with the service is that unless we are closely watching the performance, it...

Mar 2019
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Manager

Sales and Contracting

We can work with Navigant a little bit more on the fees and commission structure, particularly about...

Mar 2019
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Manager

Project Results

Navigant is performing well. They meet our expectations for collections goals. The cost to collect...

Mar 2019
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Manager

Tools and Methodology

Navigant reacts well to our requests. I would like to see them be more proactive in their engagement...

Mar 2019
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Manager

Tools and Methodology

I would like to see Navigant be more aggressive in their follow-up with insurance companies. There...

Mar 2019
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Manager

Tools and Methodology

I hardly hear from their executive team. I deal with the day-to-day operations team. The people on...

Mar 2019
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Manager

People and Knowledge

Navigant's response times to our issues and questions are within a day, which is excellent. Their...

Feb 2019
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Manager

Tools and Methodology

Navigant is very good at letting us know when there are trends for denials so that we can light a...

Feb 2019
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Manager

Tools and Methodology

Navigant has been pretty transparent about their performance. They don't seem to be hiding anything...

Feb 2019
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Manager

Tools and Methodology

Navigant has a good system. Anytime that I need any data or report from them, they can send it to me...

Feb 2019
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Manager

Project Results

I have been pushing our organization to clean up our aged credit inventory. Navigant has helped with...

Feb 2019
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Manager

People and Knowledge

Navigant has a couple of lead people that are really good, but when there is a new person, there is...

Feb 2019
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Director

Project Results

Customer service is really important to us. Navigant handles our patients very well, and we get very...

Oct 2018
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Director

Other Observations

We haven’t really seen much innovation from Navigant. We want to know about what they can roll out....

Oct 2018
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Director

Tools and Methodology

I would tell Navigant to keep representing academic medical centers in a professional manner, like...

Oct 2018
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Director

Relationship

Throughout the years, we have always had a good connection with the executives. One executive right...

Oct 2018
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VP/Other Executive

Project Results

We have struggled with Navigant. We have had to go and work accounts behind their staff. I have...

Sep 2018
 Helpful

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Manager

Project Results

Navigant struggled a little bit with meeting our metrics during the initial stages of the contract,...

Jun 2018
 Helpful

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Manager

Relationship

Navigant probably hasn’t received their money’s worth, but we have. They are a good organization to...

Jun 2018
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CFO

Tools and Methodology

We partner with Navigant for help with billing at our independent practices. We set up the...

May 2018
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CFO

Project Results

Things are pretty good with Navigant. I am pretty happy. I think our new contract is working as it...

Feb 2018
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CFO

People and Knowledge

Navigant changed out all the management staff and the executive that works with our organization. I...

Feb 2018
 Helpful

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CFO

Project Results

Navigant is doing everything that other vendors are doing in the revenue cycle space. They are able...

Feb 2018
 Helpful

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CFO

Relationship

The Navigant executives have always been great to work with. They are very responsive. I am happy...

Feb 2018
 Helpful

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VP/Other Executive

Relationship

Navigant is not as engaged or responsive as some of our other vendors, and we just haven’t been able...

Feb 2018
 Helpful

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VP/Other Executive

Project Results

I really haven’t seen Navigant make any kind of push to be more strategic in where we are going and...

Feb 2018
 Helpful

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VP/Other Executive

Relationship

I feel that Navigant is really an extension of our business office. They work through processes and...

Jan 2018
 Helpful

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VP/Other Executive

Project Results

Navigant could be more consistent in maintaining quality. In running audits, we find that Navigant's...

Jan 2018
 Helpful

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VP/Other Executive

ROI and Cost

Working with Navigant has streamlined our collections efforts. We have reduced charge review by...

Jan 2018
 Helpful

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Director

Relationship

Navigant has been wonderful. They continue to be attentive. They are willing to hear about our...

Jan 2018
 Helpful

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VP/Other Executive

Project Results

Navigant handles our follow-up denials, underpaid accounts, and other accounts that need resolution....

Dec 2017
 Helpful

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VP/Other Executive

Relationship

Things have been very positive. Any outsourcing arrangement is rocky at times because every element...

Dec 2017
 Helpful

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VP/Other Executive

Project Results

We are in a really good spot with Navigant. The progress of the plans and commitments in place has...

Dec 2017
 Helpful

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CFO

Other Observations

For commercial accounts, Navigant does zero-balance work for us. They scrub claims and look at them...

Oct 2017
 Helpful

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CFO

Relationship

We used to have great support from Cymetrix. However, since Navigant acquired the firm, we haven't...

Oct 2017
 Helpful

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