Navigant Revenue Cycle Outsourcing Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 6:00:30 PM and Model.EvProductId = 53372

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User Commentary

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Director

ROI and Cost

Some of our practices want to outsource their billing collections, which are a huge pain in terms of...

Aug 2020
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Director

ROI and Cost

We have pretty standard rates. Each rate is a percentage and depends on the specialty. Some areas,...

Aug 2020
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Director

Tools and Methodology

Exceeded is a strong word. Navigant has met our expectations for sure. I have to look at things from...

Aug 2020
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Director

People and Knowledge

The quality of Navigant's staff is phenomenal. The vendor definitely works on being a good partner....

Aug 2020
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Director

Tools and Methodology

There isn't much strategy. Navigant just told us what we would get and what we wouldn't get. They...

Aug 2020
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Director

Tools and Methodology

We do have to do implementations in coordination with Navigant. They need to know what we are...

Aug 2020
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Director

Project Results

Navigant is working really hard. The practices that use Navigant's services are stabilized. There...

Aug 2020
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Director

Lessons Learned

I don't think Navigant was doing a fantastic job in the past. They were going through a lot of...

Aug 2020
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Director

People and Knowledge

We do have practices that are going to come off of Navigant's services, but that is natural. At some...

Aug 2020
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CFO

Other Observations

Navigant met expectations. It would be somewhat unfair to say that they didn’t exceed expectations;...

Nov 2019
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CFO

Future Outlook

Navigant was doing the back-office work, registration, and patient access. We got to a point after a...

Nov 2019
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CFO

Project Results

Navigant had depth; they were able to stand up the process really quickly. They obviously had...

Nov 2019
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CFO

Tools and Methodology

Just like any large company with a national footprint, Navigant had a tendency at times to try to...

Nov 2019
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CFO

ROI and Cost

There is an advantage to outsourcing and having a partner that has seen how things are done in other...

Nov 2019
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CFO

Other Observations

If we were to outsource again, I would bring Navigant back to the table. We would still want to go...

Nov 2019
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Director

Tools and Methodology

I would assess Navigant as good. I would not assess them as excellent. Navigant came in initially...

Nov 2019
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Director

ROI and Cost

I don’t feel like Navigant nickel-and-dimes. I am pretty transparent with them if I think we should...

Nov 2019
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Director

Tools and Methodology

I think Navigant’s patient financial services are pretty strong. I really like that Navigant acts...

Nov 2019
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Director

Tools and Methodology

Navigant's revenue integrity isn't the strongest I have ever seen by any stretch.

Nov 2019
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Director

Other Observations

We need to stop being reactive, and we need to be more strategic. I want to be on the offense and to...

Nov 2019
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Director

Tools and Methodology

Navigant is innovative because they let me pick things. I can tell Navigant that I want something,...

Nov 2019
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Director

Relationship

The Navigant senior executives were very involved in the whole negotiation process. They had basic...

Nov 2019
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Director

ROI and Cost

We negotiated the price, so we feel like we receive our money's worth.

Nov 2019
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CFO

Project Results

Given the circumstances, I would buy Navigant’s services again. I don’t have a lot of direct...

Oct 2019
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CFO

Relationship

Navigant is an earnest partner, especially the representative we work with. When we need help,...

Oct 2019
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CFO

Tools and Methodology

There is room for improvement with Navigant for sure. Part of their challenge was taking on a new...

Oct 2019
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CFO

Tools and Methodology

Customer service is a strength of Navigant. Despite the challenges, there is no lack of effort on...

Oct 2019
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CFO

People and Knowledge

We only have one Navigant person that we deal with. I don't even know the other Navigant people...

Oct 2019
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CFO

Relationship

The vendor is now more Navigant than Cymetrix. Navigant wants to retain contracts so that they can...

Oct 2019
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CFO

Other Observations

Things with Navigant are going okay. They provided a new director of revenue, and that person is...

Oct 2019
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CFO

Relationship

I am concerned about gaps. Navigant uses a lot of offshore resources for billing and coding work....

Oct 2019
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CFO

Tools and Methodology

Navigant has done nothing new or innovative in the last year, and that is a concern. They are a...

Oct 2019
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CFO

Relationship

We are focused on automation and the patient experience, but Navigant is more focused on maximizing...

Oct 2019
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CFO

Sales and Contracting

We tried to get some changes to the contract so that it better aligned with our organization, but we...

Oct 2019
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CFO

Other Observations

At this point, I am indifferent to Navigant being bought by Veritas Capital. It is too early to tell...

Oct 2019
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CFO

ROI and Cost

In terms of nickel-and-diming, if we had a small number of additional claims, Navigant would want a...

Oct 2019
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CFO

Tools and Methodology

If we were starting over, we wouldn't go with Navigant. We would do things differently based on...

Oct 2019
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Director

Lessons Learned

I am not a fan of Navigant. I am not a fan of any outsourcing. They do what is easy. They take the...

Aug 2019
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Director

Tools and Methodology

My administration gave me more people in the office to help work denials because I found that...

Aug 2019
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Director

Other Observations

Navigant meets our needs but does not exceed them. They are better than our previous vendor, but...

Aug 2019
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Director

Other Observations

I would tell Navigant's people to keep being as forward thinking as possible. They are very good at...

Mar 2019
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Director

Relationship

At the executive level, Navigant meets with us on a regular basis.

Mar 2019
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Director

ROI and Cost

The pricing is very much what is best for both of us. Navigant is very good about not charging for...

Mar 2019
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Director

People and Knowledge

Navigant's people are learning about our particular organization type, and that has been a little...

Mar 2019
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Director

People and Knowledge

Navigant brings good, strategic expertise. When most of our folks have been here for many years, we...

Mar 2019
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Director

Tools and Methodology

Navigant brought technology to the table, and that was part of the deal. They have a relationship...

Mar 2019
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Director

Project Results

We get a little behind on certain things, but in general, Navigant does a great job. We don't really...

Mar 2019
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Director

Project Results

We certainly haven't stepped back in many ways. We are certainly doing better, although maybe not as...

Mar 2019
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Director

Project Results

Navigant has been able to recruit and bring some good subject matter experts to the table. They have...

Mar 2019
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COO

People and Knowledge

Navigant is very proactive in providing visibility on their performance. We sit down with their...

Feb 2019
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COO

Tools and Methodology

Navigant has been more aggressive; they have been reviewing write-offs much more aggressively than...

Feb 2019
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COO

Tools and Methodology

With our payment models, we have put a line in the contract saying that when there is a significant...

Feb 2019
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COO

Project Results

Things have been going pretty well with Navigant. We are pleased. In the beginning, we really didn't...

Feb 2019
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COO

Project Results

We are collecting more than we were before our engagement with Navigant. Our costs as a percentage...

Feb 2019
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COO

Project Results

In driving patient outcomes, Navigant has helped us redesign our invoice to clarify the statements....

Feb 2019
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COO

Other Observations

Navigant has done a good job. One of the biggest challenges was we had many people who didn’t want...

Feb 2019
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VP/Other Executive

Future Outlook

We plan to continue working with Navigant. Overall, things are going well. Our revenue cycle...

Feb 2019
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VP/Other Executive

People and Knowledge

Navigant's resources are experts in the field. They are always collaborating and sharing ideas.

Feb 2019
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VP/Other Executive

Tools and Methodology

There has been a lot of flexibility in the way that we structure our relationship. That was...

Feb 2019
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VP/Other Executive

Project Results

Navigant has reduced denials. We might have more opportunities on the self-pay side, but things are...

Feb 2019
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VP/Other Executive

Project Results

Navigant is a fully functioning member of our management and leadership structure. They participate...

Feb 2019
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VP/Other Executive

Other Observations

In the revenue cycle world, payers change the rules a lot. Processes have to be redesigned...

Feb 2019
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Director

Project Results

We assign Navigant to our accounts, which they scrub to identify any additional opportunities....

Jun 2018
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VP/Other Executive

Project Results

Navigant is performing at the expected level, but they haven't provided as much information on key...

Jan 2018
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VP/Other Executive

Project Results

Navigant did a good job with our implementation. We brought the firm in later on in the...

Jan 2018
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VP/Other Executive

Tools and Methodology

We haven't seen anything innovative from Navigant. They haven't shared any insights on the tools...

Jan 2018
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VP/Other Executive

Other Observations

Navigant has performed at an average level. Part of their performance is due to their inability to...

Jan 2018
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Director

Project Results

Navigant has definitely brought the additional expertise we were looking for. They also have the...

Dec 2017
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Director

Win/Loss - Why they were selected (by current clients)

Our biggest resource from Navigant is their knowledge, but we have found some areas where we just...

Dec 2017
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Director

Lessons Learned

Most of Navigant’s resources are able to come in and do what we need them to do. We are a large...

Dec 2017
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Director

Tools and Methodology

Navigant brings some technology to the table. They are investing in a tool to drive the workflow and...

Dec 2017
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Director

Sales and Contracting

We negotiated with Navigant to set some good incentives. We do not pay Navigant if they do not hit...

Dec 2017
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Director

Future Outlook

Things with Navigant will be better during the next year because we have a better understanding of...

Dec 2017
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Director

Tools and Methodology

There are some areas where Navigant brings a lot of expertise to the table, and that has been...

Dec 2017
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Director

Relationship

We had a few stumbles, but Navigant has been very engaged. I am very optimistic about what we are...

Dec 2017
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VP/Other Executive

Lessons Learned

As with any significant transition, there were bumps in the road in our project with Navigant. It...

Dec 2017
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VP/Other Executive

People and Knowledge

Navigant is very focused on driving outcomes, measures, and KPIs. We only outsource to them for...

Dec 2017
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VP/Other Executive

Other Observations

Navigant needs to consider that completely in-house revenue-cycle teams may participate in...

Dec 2017
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CFO

Sales and Contracting

The Navigant team has been great to work with. Our original agreement with Navigant was too generous...

Dec 2017
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CFO

Other Observations

Navigant has been pretty successful in collecting money. We have had some challenges in reconciling...

Dec 2017
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CFO

Other Observations

The distant nature of our agreement has created some problems. We do not have an on-site resource...

Dec 2017
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