Homecare, Homecare Advisor, & myUnity (Home Health) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
Home health is a very unique line of care, and Netsmart doesn’t quite understand the level of care....
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Loyalty, Relationship
We have so many problems right now with Netsmart; we are having meeting after meeting trying to get...
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Loyalty
Netsmart is going to change the name of myUnity Enterprise again; it is going to be called myUnity...
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Culture, Product
Homecare isn't hard to use. Homecare works as promoted, but it is an old system. Netsmart isn't...
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Relationship, Operations
Netsmart’s support is not bad. However, they aren't doing any training anymore. We could probably...
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Loyalty
Homecare is not part of our long-term plans. We are replacing them with a different vendor. First of...
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Relationship
We have had a long history with Netsmart. We have tried to reengage them and get things fixed, and...
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Loyalty
We are going to replace Netsmart's product with another vendor's EHR that our organization is moving...
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Relationship
Netsmart is aware of the changes that we will be making, but they continue to provide the same kind...
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Culture, Value
I can understand that Netsmart charges for each time we do something in this application as a...
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Product
We have an auxiliary application called Mobile Advisor that works on iPhones, but it doesn't do...
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Loyalty, Product, Value
Homecare Advisor meets all of our needs, and tangible outcomes are part of those needs, so I would...
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Relationship
I hear that Netsmart is slow to respond, and their answers are very basic. Their answers are things...
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Operations
There is no continued training with Netsmart. They do webinars, but we are left to figure out a lot...
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Product
Netsmart's system has a connection with Carequality's system, but that connection doesn't work well....
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Loyalty
We have utilized Homecare Advisor for over 20 years; historically, the vendor and product have met...
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Product
When compared to a previous product that we had, myUnity Essentials hasn't had many issues with...
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Product
The reports in myUnity Essentials are inconsistent. We have had to make custom reports in order to...
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Product
The application on the clinical side has been great in the sense that it has been one of the very...
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Value
Netsmart charges for everything. We had our own database before, but now they host us. As soon as we...
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Loyalty
We are anticipating a lot of changes in regard to HIPAA standards. We are also anticipating changes...
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Product
When it comes to the system's financial reporting, there are still a lot of things that we have to...
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Operations, Product
Netsmart's system is a challenge for clinical users because it requires multiple clicks. When it...
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