Homecare, Homecare Advisor, & myUnity (Home Health) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
I hear that Netsmart is slow to respond, and their answers are very basic. Their answers are things...
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Operations
There is no continued training with Netsmart. They do webinars, but we are left to figure out a lot...
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Product
Netsmart's system has a connection with Carequality's system, but that connection doesn't work well....
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Loyalty
We have utilized Homecare Advisor for over 20 years; historically, the vendor and product have met...
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Product
When compared to a previous product that we had, myUnity Essentials hasn't had many issues with...
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Product
The reports in myUnity Essentials are inconsistent. We have had to make custom reports in order to...
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Product
The application on the clinical side has been great in the sense that it has been one of the very...
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Value
Netsmart charges for everything. We had our own database before, but now they host us. As soon as we...
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Loyalty
We are anticipating a lot of changes in regard to HIPAA standards. We are also anticipating changes...
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Product
When it comes to the system's financial reporting, there are still a lot of things that we have to...
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Operations, Product
Netsmart's system is a challenge for clinical users because it requires multiple clicks. When it...
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Product
The system's financial reporting options could be better. We use data from the system, but for the...
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Relationship
The vendor's support is improving. A previous resource who was assigned to work with us was awful....
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Loyalty
We want to switch to a new vendor. In the last couple of years, the number of system issues that we...
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Culture, Loyalty
We want to move away from Netsmart because our clinicians don't like Netsmart. One big pain point of...
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Loyalty, Relationship
Our biggest struggle with Netsmart is the fact that they bought our package from the previous...
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Product
I haven't seen a whole lot of movement on the financial side of Homecare Advisor. I know Netsmart...
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Loyalty
One thing that is holding Netsmart back now is that they have been working on a new solution for a...
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Loyalty, Value
We have been happy with the time we have been with the vendor. We would very highly consider...
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Relationship
Sometimes Netsmart lags behind with regard to their promises, but with the industry changing every...
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Culture, Value
I don't know whether I would say Netsmart avoids charging for every little thing. We usually push...
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Relationship
Netsmart knows they have some challenges with Homecare Advisor. But they never leave us hanging. If...
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Product, Value
Sometimes Homecare Advisor takes a little tweaking for mobile solutions, but we usually get there....
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