Nextech EHR (Dermatology) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Value
MIPS has saved us, and the vendor’s extra MIPS support is amazing. The outcome we have seen is...
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Product
I would love to be able to see where the vendor has integration so that we can see reports from...
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Culture, Value
For the most part, there are little charges if we add additional features. Nextech does charge for...
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Relationship
Essentially, we have been so stable. If we ever have support issues, Nextech is right on them. Their...
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Relationship
Nextech’s web support is absolutely excellent. My overall satisfaction is with the support team, not...
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Loyalty, Product
Nextech has excellent support for reports, but the customization is difficult. That just could be...
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Product
With Nextech, it is hard to make transitions digitally. We don't know everything we will need as we...
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Value
Nextech is not as bad about charging for every little add-on as others are, but if there is a...
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Value
Sometimes Nextech will put in value-added stuff to polish something that is already in the system,...
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Loyalty, Relationship
Anything that Nextech has added and calls new isn't necessarily new. It is something that other EMRs...
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Relationship
Nextech's phone and ticketing system is extremely good. Nextech is really good at being proactive...
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Loyalty, Operations
It was a hard-fought battle to get ourselves set up on Nextech EHR because we had such a terrible...
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Operations
Nextech has been working on their training. When we first went with them, the training was a little...
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Product
For somebody who has never worked with an EHR, Nextech EHR is daunting. It is pretty complex because...
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Value
We are overall happy, but we feel there is a cost associated with any little thing. That would be...
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Value
The product is a good one overall, but the price tag is really high, and the user license fees can...
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Culture, Relationship
The customer service seems to have really improved. There was a period of time when it went way...
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Operations
Our implementation of Nextech EHR was a bit of a miss. Nextech had some personnel changes, and that...
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Relationship, Product
It seems like we know about an outage before Nextech does, but I assume that is not actually the...
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Relationship
Sometimes Nextech will say they are going to do X, and they don’t end up doing X. They were going to...
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Value
Nextech has nickel-and-dimed us for the devices historically, and that has been annoying. They are...
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Product
Nextech EHR is very flexible in that it is very customizable. That, of course, is also always an...
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Loyalty, Product
We want Nextech to add a touch or face ID for mobile devices so we can get into the application...
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Product, Value
We have been using Nextech EHR for a long time, and it has worked well for us. If somebody were...
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Value
There are line-item charges for every type of service, so I don't think Nextech avoids charging for...
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Loyalty, Product
The functionality in Nextech EHR works well, and people pick it up quickly. Nextech is continually...
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Operations, Product
An improvement Nextech could make would be the ability to upload data to the portal, which is easier...
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Product
In Nextech EHR, we can't easily upload patient notes to the portal. That is a very cumbersome...
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Product
Nextech EHR is just a great EHR for dermatology. It is easy to work with and is user friendly.
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Relationship
Nextech’s support team is easy to get ahold of, and every time I have had an issue, it has been...
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Culture, Relationship
When we have an idea for the EHR, Nextech tells us to submit it through their client portal website....
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Product
I know I'm not the only person who has an issue with the portal. When a patient sends a portal...
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Product
Nextech seems to consistently avoid fixing some of the issues that we have seen and reported. I...
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Product
The prescription refills within the product don’t work in the way they should when we identify...
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Relationship
I like the access I have to the help desk team; we almost never have to sit on hold for more than a...
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Product
I like the flexibility of the templates, but they are a bit cumbersome and old school. Overall, the...
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Culture, Product
When we purchased the product, we were promised that we would be able to submit a certain type of...
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Relationship, Value
I have asked for years for certain functionality to be added. We pay for tech support, so the vendor...
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Value
We are nickel-and-dimed for everything, and that is very frustrating.
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Relationship, Product
The system works well for our needs. The support is quick and proactive. The system is easy to use...
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Relationship
The best part is the excellent customer service line. They walk us through reports and issues until...
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Product
The reporting capability is excellent. Right now, we don't have any complaints. It is easy for us to...
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