Nextech EHR (Dermatology) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Value

The product is a good one overall, but the price tag is really high, and the user license fees can...

Nov 2023
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Manager

Culture, Relationship

The customer service seems to have really improved. There was a period of time when it went way...

Nov 2023
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Manager

Operations

Our implementation of Nextech EHR was a bit of a miss. Nextech had some personnel changes, and that...

Nov 2023
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Manager

Relationship, Product

It seems like we know about an outage before Nextech does, but I assume that is not actually the...

Nov 2023
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Manager

Relationship

Sometimes Nextech will say they are going to do X, and they don’t end up doing X. They were going to...

Nov 2023
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Manager

Value

Nextech has nickel-and-dimed us for the devices historically, and that has been annoying. They are...

Nov 2023
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Manager

Product

Nextech EHR is very flexible in that it is very customizable. That, of course, is also always an...

Nov 2023
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Manager

Loyalty, Product

We want Nextech to add a touch or face ID for mobile devices so we can get into the application...

Nov 2023
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Manager

Product, Value

We have been using Nextech EHR for a long time, and it has worked well for us. If somebody were...

Nov 2023
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Manager

Value

There are line-item charges for every type of service, so I don't think Nextech avoids charging for...

Nov 2023
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Manager

Loyalty, Product

The functionality in Nextech EHR works well, and people pick it up quickly. Nextech is continually...

Nov 2023
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Manager

Operations, Product

An improvement Nextech could make would be the ability to upload data to the portal, which is easier...

Nov 2023
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Manager

Product

In Nextech EHR, we can't easily upload patient notes to the portal. That is a very cumbersome...

Nov 2023
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Manager

Product

Nextech EHR is just a great EHR for dermatology. It is easy to work with and is user friendly.

Oct 2023
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Manager

Relationship

Nextech’s support team is easy to get ahold of, and every time I have had an issue, it has been...

Oct 2023
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Physician

Culture, Relationship

When we have an idea for the EHR, Nextech tells us to submit it through their client portal website....

Sep 2023
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Physician

Product

I know I'm not the only person who has an issue with the portal. When a patient sends a portal...

Sep 2023
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Physician

Product

Nextech seems to consistently avoid fixing some of the issues that we have seen and reported. I...

Sep 2023
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Physician

Product

The prescription refills within the product don’t work in the way they should when we identify...

Sep 2023
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Physician

Relationship

I like the access I have to the help desk team; we almost never have to sit on hold for more than a...

Sep 2023
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Physician

Product

I like the flexibility of the templates, but they are a bit cumbersome and old school. Overall, the...

Sep 2023
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Manager

Culture, Product

When we purchased the product, we were promised that we would be able to submit a certain type of...

Sep 2023
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Manager

Relationship, Value

I have asked for years for certain functionality to be added. We pay for tech support, so the vendor...

Sep 2023
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Manager

Value

We are nickel-and-dimed for everything, and that is very frustrating.

Sep 2023
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Manager

Relationship, Product

The system works well for our needs. The support is quick and proactive. The system is easy to use...

Sep 2023
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Director

Relationship

The best part is the excellent customer service line. They walk us through reports and issues until...

Sep 2023
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Director

Product

The reporting capability is excellent. Right now, we don't have any complaints. It is easy for us to...

Sep 2023
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Analyst/Coordinator

Operations, Product

Nextech's system is very smart and updated, but it takes a long time for us to know what we are...

Jun 2023
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Analyst/Coordinator

Relationship

We can get connected with people at Nextech immediately, and they can help us. They can either fix...

Jun 2023
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Analyst/Coordinator

Product

Nextech's system is good and ever changing. There isn't anything that we feel we are really missing...

Jun 2023
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Analyst/Coordinator

Value

Nextech has several extra charges for a lot of functions.

Jun 2023
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Analyst/Coordinator

Operations, Product

There have been a lot of complaints about how the system's learning curve was so long with Nextech....

Jun 2023
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Manager

Product

Overall, most of the product's functions meet our needs. We would like to see better financial...

Apr 2023
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Manager

Operations

We don't get any training from Nextech. With some of the newer things that Nextech comes out with,...

Apr 2023
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Manager

Product

Nextech EHR is trying to be a little more cutting edge and stay up with some of the other EHR...

Apr 2023
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Manager

Loyalty, Product

Nextech is on the cusp of offering some internal text-messaging services as well as true online...

Apr 2023
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Manager

Relationship

We have really great service and support from Nextech. We have a great relationship with them. We...

Apr 2023
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Manager

Relationship

In the past little while, especially since we went cloud based, Nextech has been a bit more...

Apr 2023
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Manager

Relationship

If there is a system-wide issue, the vendor is pretty good at notifying us and sharing the projected...

Apr 2023
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Manager

Relationship, Operations

The vendor could improve in their timeliness in communicating whether there are any additional steps...

Apr 2023
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Manager

Operations, Product

The product is made up of a lot of point-and-click things. The setup was a pain, but the...

Apr 2023
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Manager

Relationship

Nextech’s support team is pretty on the ball, so we don't usually have ongoing problems. We have...

Apr 2023
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Manager

Operations, Value

We have to pay extra for the MIPS training and support, but that is because the training is specific...

Apr 2023
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Manager

Relationship

I would suggest that Nextech have relationships with more companies so that we can figure out a way...

Apr 2023
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Manager

Relationship

When we call for phone support, someone answers within a minute or two of going through the phone...

Apr 2023
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Manager

Product

Most of the time when we get direct messaging from our EMR, the messages are not readable, so we...

Apr 2023
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Manager

Operations

The training videos that Nextech has on their website and in their community portal are not always...

Apr 2023
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Manager

Product

We like that Nextech EHR is an all-in-one platform. Our patient database is there, our schedules are...

Apr 2023
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Manager

Product

Nextech could improve by having a good system or process in place for identifying patients that need...

Apr 2023
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Manager

Operations

Our implementation and go-live process with Nextech was fantastic. Our trainers were great and gave...

Apr 2023
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Director

Operations

My recommendations to Nextech are to have follow-up calls to ensure everything is going smoothly and...

Mar 2023
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Director

Operations

Nextech pretty much stayed on track regarding the go-live timeline. I liked the separate training...

Mar 2023
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Director

Loyalty

We decided to go with Nextech. Both vendors we looked at were very close in what they offered....

Mar 2023
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Director

Product

In dermatology, we take a ton of pictures, and it is simple for providers to take pictures, upload...

Mar 2023
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Director

Relationship, Operations, Product

We had some issues with scanning for our main check-in person, and it took a little while to get...

Mar 2023
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Director

Relationship, Operations, Product

When updates are coming up, a pop-up appears and tells us right away, and we can read about every...

Mar 2023
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