Nextech EHR (Dermatology) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Value
Our only complaint is that Nextech charges for every little additional feature.
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Relationship
With Nextech, we can go on their website and file a case or we can get on the phone. The people that...
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Culture
Nextech is not doing things fast enough. They had a feature that they brought out that I was very...
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Product
Nextech is not proactive. We had tablets, and Nextech EHR was broken every week; we couldn’t upload...
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Value
If I could find another solution for Nextech EHR, I would. Nextech charges by provider, and I don’t...
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Relationship
I can't even explain the number of different representatives that I have had through Nextech. I get...
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Culture, Value
I would like Nextech to adjust their pricing. When we took some people off and added a new person,...
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Loyalty, Product, Value
The system's templates are outdated. Getting any assistance for an update requires additional funds....
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Operations
Our office received on-site training that was in-depth. The vendor's customer service and technical...
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Loyalty, Product
Nextech has integrated a little bit of AI into Nextech EHR now, but apparently, there is going to be...
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Relationship
I get messages when there is some sort of glitch going on in Nextech EHR that Nextech has found out...
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Culture, Value
If we need to add something in, there is always a charge. I think there has been only one thing that...
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Operations
We used to have a person who would actually come and do training sessions with us, but we lost that...
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Product
Nextech EHR is so deep and wide that we are not even using all of it. Part of that is because we...
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Relationship
If I have any problem with Nextech’s integration and interoperability, their support team can jump...
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Loyalty
We would definitely buy Nextech EHR again, and we would definitely recommend Nextech EHR to others....
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Operations
If someone is not computer savvy, Nextech EHR is going to be difficult for them, but it is not...
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Loyalty, Product
One of the things that intrigues me about Nextech’s competition is that they are incorporating more...
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Product
The product has worked well for our integration goals because we have integration with various other...
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Relationship, Operations
Through Nextech’s website, we can put in suggestions for changes or new features, and then those get...
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Operations
Nextech offers lots of opportunities to participate in online training. They have resources that are...
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Loyalty
When we purchased Nextech EHR, it was one of the leading offerings for dermatology. I don't think...
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Product
The E/M tab in Nextech EHR tells us what criteria we need for the different levels of coding. But...
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Relationship
The support from Nextech has always been great. Every time I call, I get someone who can help me.
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Product
The staff picks up Nextech EHR pretty fast. It is definitely better than Epic's system. It is pretty...
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Operations
There is no ongoing training with Nextech. If they change something majorly about the way we move...
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Product
I don’t know whether this is a me problem, but I can't get my reports to print on my home printer in...
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Product
Nextech EHR captures the note. But when we print out a note to send to the insurance company or to...
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Relationship
There have been a couple of things that we have asked about that Nextech has not been able to do. I...
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Value
Nextech does not avoid charging for every little thing. We did have an issue where Nextech continued...
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Relationship, Product
We haven't tried to get any new technology. I didn't know that we could make requests. I always have...
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Relationship
I don't have to really contact Nextech. I occasionally have to put in tickets for new users or...
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Operations, Product
I'm partial to Nextech EHR because I have been on it for a while, but the solution is very...
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Product
Sometimes, I'm not sure that we are utilizing Nextech EHR to the best of our ability. I think that...
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Relationship, Operations
Nextech could improve communication with staff members who are actually using Nextech EHR. I do feel...
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Operations
We recently updated some of our templates and things in Nextech EHR because the IT person who...
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Product
I like that Nextech has an integrated system. I really like that they have integrated with...
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Product
Nextech's system is a little cumbersome. We think that we can just go in and do a lot of the things...
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Relationship
I have had a couple of special projects where I have asked Nextech if we could tweak something, and...
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Product
Nextech EHR is difficult to customize. Too many features are linked, making updating for...
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Product, Value
Nextech EHR is not as expensive as Epic's solutions, and our payments don’t fluctuate very much, but...
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Operations
We have been on the solution for so long that we don’t get much training anymore, but we can train...
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Culture, Value
Everybody charges for every little thing, but Nextech gives us the option to elect to take on new...
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Product
We are able to meet all of our MIPS requirements with this solution, and that is pretty good....
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Product
We are very interested in the integration of AI scribes. We would like to have a demo.
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Relationship
I feel like we don't hear when Nextech is doing something in the background that might affect our...
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Product
I like the fact that we can take a photo and then stamp exactly where something is on the body and...
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Product
This solution is much more user friendly than other solutions I have used. It is geared towards...
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Value
My likelihood to recommend Nextech EHR rates at the top of the scale because there are only a couple...
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Loyalty, Product, Value
I would rate Nextech EHR's ability to drive tangible outcomes slightly below the middle of the road....
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Product
I have seen notes from a competitor's product. When users print out a medical record for that...
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Operations, Product
It took me a couple of years to realize that Nextech had some of the MIPS measures in Nextech EHR...
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Operations, Product
We have not asked Nextech for enhancements. We have just asked for clarifications of stuff. We have...
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Relationship
Someone in our organization had a bunch of questions and was on for hours with some people at...
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Product
Nextech's PM system is excellent, but the iPad EHR is very poorly designed. The UX of the patient...
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