Nextech EHR (Dermatology) Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Product
In Nextech EHR, when we want to message someone, we create a to-do item, but it is too easy to...
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Product
One thing that would be really nice in Nextech EHR, especially in the pathology area, would be the...
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Relationship, Product
Nextech is relatively easy to work with. There was an issue recently where an update caused problems...
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Loyalty
The practice management side integrates well with the EMR, which was one of the reasons we chose...
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Culture, Value
We needed a new system to integrate with Nextech EHR, and Nextech was not helpful at all. Nextech...
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Culture
We had many problems with incorrect invoices. We also had trouble getting help from their accounting...
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Culture
The pricing isn't transparent. Different invoices show different prices for the same service, and...
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Culture
We got a quote to add another provider. We told Nextech we were going to hold off, and when we came...
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Relationship
When working on integration with Nextech, Nextech was wholly unhelpful. They didn't respond in a...
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Operations
When we onboarded a physician, we wanted to buy some training, but the vendor didn't have it...
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Product
Where the solution falters is that charting can be clunky. All of the drop-down menus have all the...
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Loyalty, Relationship
Nextech is a good partner, and they are easy to communicate with. I call their support people fairly...
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Product
Nextech EHR is great for dermatology.
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Culture, Value
Nextech was not up-front about the additional costs associated with their software. I was told the...
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Relationship
Nextech’s support team has been very good. That is one of the areas we have been most pleased with....
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Product
The biggest operational issue with Nextech EHR is the check-in process. It significantly slows...
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Product
The biggest benefit of Nextech EHR for me is the ability to take photos of everything. I primarily...
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Product, Value
Like other EHRs, Nextech EHR slows providers down and generates notes that are lengthy and generic,...
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Operations, Product, Value
Nextech EHR's patient portal is a negative, although that may be partly on our end, since we do not...
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Relationship
We call Nextech from time to time, and almost always, we are the ones to tell them that there is a...
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Product
I would like to be able to automate some stuff in Nextech EHR. I would like to integrate some of the...
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Operations, Value
One of the big problems with Nextech is that organizations sign up for Nextech EHR with the promise...
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Value
I pay a lot of money for Nextech EHR, and for the amount I pay, it should work better. The solution...
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Relationship
It is very difficult to try to fix problems on our own in Nextech EHR. There is no central place...
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Value
Nextech bundles a lot of stuff that we can’t unbundle. They charge us for a lot of stuff that we...
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Relationship, Product
I find that the EHR is user-friendly and easy to navigate. I believe that we are pleased with the service....
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Product
Reports take a long time to run and do not always pull the selected fields. Certain reports should...
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Relationship
The vendor's support is lacking. It can take months to resolve functionality issues, and some issues...
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Loyalty, Relationship, Operations
I have tried with Nextech. I do not know if we are going to stay partnered with other groups; some...
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Relationship
There is still a lot Nextech needs to work on. There are many issues in Nextech EHR, some of which...
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Product
Nextech EHR has a feature where, when we receive electronic payments from Medicare or other...
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Product
Encounters are difficult to edit because we cannot simply change a location or code; we have to void...
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Relationship, Product
For the past few months, Nextech EHR has had an issue where, after a certain time, it moves...
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Relationship, Product
Nextech has different support tiers, but since starting to use the program, I already know what tier...
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Product
The cons of Nextech EHR are that there are too many steps in the point-of-service system when...
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Relationship
A certain provider's schedule broke. Nextech EHR had that person working seven days a week at a...
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Loyalty, Product
I do not know if the old version is any better. I just know that, for how fast-paced we are, the...
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Relationship, Product
There are a lot of functionality issues in Nextech EHR, some of which have not been resolved in over...
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Product
The pros of Nextech EHR are insurance verification when it works, EOB availability with ERA, and...
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Value
Our only complaint is that Nextech charges for every little additional feature.
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Relationship
With Nextech, we can go on their website and file a case or we can get on the phone. The people that...
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Culture
Nextech is not doing things fast enough. They had a feature that they brought out that I was very...
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Product
Nextech is not proactive. We had tablets, and Nextech EHR was broken every week; we couldn’t upload...
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Value
If I could find another solution for Nextech EHR, I would. Nextech charges by provider, and I don’t...
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Relationship
I can't even explain the number of different representatives that I have had through Nextech. I get...
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Culture, Value
I would like Nextech to adjust their pricing. When we took some people off and added a new person,...
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Loyalty, Product, Value
The system's templates are outdated. Getting any assistance for an update requires additional funds....
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Operations
Our office received on-site training that was in-depth. The vendor's customer service and technical...
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Loyalty, Product
Nextech has integrated a little bit of AI into Nextech EHR now, but apparently, there is going to be...
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Relationship
I get messages when there is some sort of glitch going on in Nextech EHR that Nextech has found out...
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Culture, Value
If we need to add something in, there is always a charge. I think there has been only one thing that...
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Operations
We used to have a person who would actually come and do training sessions with us, but we lost that...
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Product
Nextech EHR is so deep and wide that we are not even using all of it. Part of that is because we...
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Relationship
If I have any problem with Nextech’s integration and interoperability, their support team can jump...
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Loyalty
We would definitely buy Nextech EHR again, and we would definitely recommend Nextech EHR to others....
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Operations
If someone is not computer savvy, Nextech EHR is going to be difficult for them, but it is not...
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Loyalty, Product
One of the things that intrigues me about Nextech’s competition is that they are incorporating more...
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Product
The product has worked well for our integration goals because we have integration with various other...
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Relationship, Operations
Through Nextech’s website, we can put in suggestions for changes or new features, and then those get...
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Operations
Nextech offers lots of opportunities to participate in online training. They have resources that are...
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Loyalty
When we purchased Nextech EHR, it was one of the leading offerings for dermatology. I don't think...
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Product
The E/M tab in Nextech EHR tells us what criteria we need for the different levels of coding. But...
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Relationship
The support from Nextech has always been great. Every time I call, I get someone who can help me.
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Product
The staff picks up Nextech EHR pretty fast. It is definitely better than Epic's system. It is pretty...
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Operations
There is no ongoing training with Nextech. If they change something majorly about the way we move...
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Product
I don’t know whether this is a me problem, but I can't get my reports to print on my home printer in...
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Product
Nextech EHR captures the note. But when we print out a note to send to the insurance company or to...
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Relationship
There have been a couple of things that we have asked about that Nextech has not been able to do. I...
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Value
Nextech does not avoid charging for every little thing. We did have an issue where Nextech continued...
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Relationship, Product
We haven't tried to get any new technology. I didn't know that we could make requests. I always have...
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Relationship
I don't have to really contact Nextech. I occasionally have to put in tickets for new users or...
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Operations, Product
I'm partial to Nextech EHR because I have been on it for a while, but the solution is very...
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Product
Sometimes, I'm not sure that we are utilizing Nextech EHR to the best of our ability. I think that...
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Relationship, Operations
Nextech could improve communication with staff members who are actually using Nextech EHR. I do feel...
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Operations
We recently updated some of our templates and things in Nextech EHR because the IT person who...
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Product
I like that Nextech has an integrated system. I really like that they have integrated with...
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Product
Nextech's system is a little cumbersome. We think that we can just go in and do a lot of the things...
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Relationship
I have had a couple of special projects where I have asked Nextech if we could tweak something, and...
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Product
Nextech EHR is difficult to customize. Too many features are linked, making updating for...
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Commentary Summary
Comment Type Breakout