Nextech EHR (Dermatology) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Value

Nextech is not as bad about charging for every little add-on as others are, but if there is a...

May 2024
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Manager

Value

Sometimes Nextech will put in value-added stuff to polish something that is already in the system,...

May 2024
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Manager

Loyalty, Relationship

Anything that Nextech has added and calls new isn't necessarily new. It is something that other EMRs...

May 2024
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Manager

Relationship

Nextech's phone and ticketing system is extremely good. Nextech is really good at being proactive...

May 2024
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Manager

Loyalty, Operations

It was a hard-fought battle to get ourselves set up on Nextech EHR because we had such a terrible...

May 2024
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Manager

Operations

Nextech has been working on their training. When we first went with them, the training was a little...

May 2024
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Manager

Product

For somebody who has never worked with an EHR, Nextech EHR is daunting. It is pretty complex because...

May 2024
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Manager

Value

We are overall happy, but we feel there is a cost associated with any little thing. That would be...

May 2024
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Manager

Value

The product is a good one overall, but the price tag is really high, and the user license fees can...

Nov 2023
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Manager

Culture, Relationship

The customer service seems to have really improved. There was a period of time when it went way...

Nov 2023
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Manager

Operations

Our implementation of Nextech EHR was a bit of a miss. Nextech had some personnel changes, and that...

Nov 2023
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Manager

Relationship, Product

It seems like we know about an outage before Nextech does, but I assume that is not actually the...

Nov 2023
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Manager

Relationship

Sometimes Nextech will say they are going to do X, and they don’t end up doing X. They were going to...

Nov 2023
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Manager

Value

Nextech has nickel-and-dimed us for the devices historically, and that has been annoying. They are...

Nov 2023
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Manager

Product

Nextech EHR is very flexible in that it is very customizable. That, of course, is also always an...

Nov 2023
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Manager

Loyalty, Product

We want Nextech to add a touch or face ID for mobile devices so we can get into the application...

Nov 2023
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Manager

Product, Value

We have been using Nextech EHR for a long time, and it has worked well for us. If somebody were...

Nov 2023
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Manager

Value

There are line-item charges for every type of service, so I don't think Nextech avoids charging for...

Nov 2023
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Manager

Loyalty, Product

The functionality in Nextech EHR works well, and people pick it up quickly. Nextech is continually...

Nov 2023
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Manager

Operations, Product

An improvement Nextech could make would be the ability to upload data to the portal, which is easier...

Nov 2023
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Manager

Product

In Nextech EHR, we can't easily upload patient notes to the portal. That is a very cumbersome...

Nov 2023
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Manager

Product

Nextech EHR is just a great EHR for dermatology. It is easy to work with and is user friendly.

Oct 2023
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Manager

Relationship

Nextech’s support team is easy to get ahold of, and every time I have had an issue, it has been...

Oct 2023
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Physician

Culture, Relationship

When we have an idea for the EHR, Nextech tells us to submit it through their client portal website....

Sep 2023
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Physician

Product

I know I'm not the only person who has an issue with the portal. When a patient sends a portal...

Sep 2023
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Physician

Product

Nextech seems to consistently avoid fixing some of the issues that we have seen and reported. I...

Sep 2023
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Physician

Product

The prescription refills within the product don’t work in the way they should when we identify...

Sep 2023
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Physician

Relationship

I like the access I have to the help desk team; we almost never have to sit on hold for more than a...

Sep 2023
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Physician

Product

I like the flexibility of the templates, but they are a bit cumbersome and old school. Overall, the...

Sep 2023
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Manager

Culture, Product

When we purchased the product, we were promised that we would be able to submit a certain type of...

Sep 2023
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Manager

Relationship, Value

I have asked for years for certain functionality to be added. We pay for tech support, so the vendor...

Sep 2023
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Manager

Value

We are nickel-and-dimed for everything, and that is very frustrating.

Sep 2023
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Manager

Relationship, Product

The system works well for our needs. The support is quick and proactive. The system is easy to use...

Sep 2023
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Director

Relationship

The best part is the excellent customer service line. They walk us through reports and issues until...

Sep 2023
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Director

Product

The reporting capability is excellent. Right now, we don't have any complaints. It is easy for us to...

Sep 2023
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