Nextech EHR (Dermatology) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Nextech's PM system is excellent, but the iPad EHR is very poorly designed. The UX of the patient...
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Value
Having a charge for every little add-on is excessive.
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Loyalty, Product
The one thing that I’m hoping Nextech is going to work on is the ease of being able to work with...
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Operations
Nextech is really good about responding to us, and training has been really helpful, especially as...
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Product
One of the biggest things with Nextech EHR is the ease of it. In our office, we don't just use the...
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Loyalty, Relationship
We have been with Nextech for a while, and as we have grown, I also think that they have matured as...
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Loyalty
If someone was looking to acquire an EHR that would work well with dermatology, I would encourage...
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Product, Value
We like the ease of being able to effectively record notes. Uploading high-quality photos into the...
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Operations
With Nextech, we thought we were getting more support, and that just didn't happen. Also, the vendor...
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Relationship, Product
When it comes to the integration for making images available, other dermatology vendors have all...
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Loyalty
I anticipate that we will be less satisfied with Nextech in the future because the other EMRs are...
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Value
Nextech's system is by far my least favorite dermatology EMR. It is not a great product. The...
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Operations, Product
The advice I would give to others looking at Nextech EHR is to just know that there are a lot of...
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Loyalty
Nextech EHR is not part of my long-term plans unless the vendor starts to make some more dramatic...
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Product, Value
The overall product quality of Nextech EHR is on the lower side given the specialization, the strong...
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Loyalty
I would say overall, I hope we can get higher satisfaction from Nextech EHR in the next little...
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Loyalty, Product
Our providers really love Nextech EHR because it is built for dermatology and cosmetic surgery, and...
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Loyalty, Product, Value
Nextech EHR is expensive, but we use it every day. I would recommend it. I haven't researched some...
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Relationship, Product
Nextech doesn’t keep all their promises, like with tweaks to the system. Maybe they will eventually....
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Operations, Value
I don’t feel nickel-and-dimed by Nextech. However, they put out new features, and we always have to...
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Relationship
Nextech has come very far in their support over the years. They went through a bad time several...
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Loyalty, Operations, Product
Something I am not so thrilled with is that Nextech EHR doesn't have the best setup, but part of it...
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Product
Nextech EHR is not the easiest or prettiest EHR. It can separate charts, but the charts are still...
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Operations
To improve training, Nextech could just reach out. They have a lot of turnover with representatives....
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Culture, Value
I would say Nextech keeps the majority of their promises. It is not like Nextech charges for...
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Loyalty
Because we have been using Nextech EHR for so long, we won't change it. But there are always newer...
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Relationship, Operations
We can go to Nextech's community portal, and they have all the training guides there. The portal is...
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Product
Nextech EHR gets better and better. Nextech evolves, and they implement a couple of new things that...
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Product
Nextech EHR is user friendly. I have been at other practices. I have seen other EHRs. Compared to...
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Relationship, Value
MIPS has saved us, and the vendor’s extra MIPS support is amazing. The outcome we have seen is...
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Product
I would love to be able to see where the vendor has integration so that we can see reports from...
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Culture, Value
For the most part, there are little charges if we add additional features. Nextech does charge for...
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Relationship
Essentially, we have been so stable. If we ever have support issues, Nextech is right on them. Their...
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Relationship
Nextech’s web support is absolutely excellent. My overall satisfaction is with the support team, not...
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Loyalty, Product
Nextech has excellent support for reports, but the customization is difficult. That just could be...
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Product
With Nextech, it is hard to make transitions digitally. We don't know everything we will need as we...
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Value
Nextech is not as bad about charging for every little add-on as others are, but if there is a...
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Value
Sometimes Nextech will put in value-added stuff to polish something that is already in the system,...
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Loyalty, Relationship
Anything that Nextech has added and calls new isn't necessarily new. It is something that other EMRs...
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Relationship
Nextech's phone and ticketing system is extremely good. Nextech is really good at being proactive...
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Loyalty, Operations
It was a hard-fought battle to get ourselves set up on Nextech EHR because we had such a terrible...
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Operations
Nextech has been working on their training. When we first went with them, the training was a little...
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Product
For somebody who has never worked with an EHR, Nextech EHR is daunting. It is pretty complex because...
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Value
We are overall happy, but we feel there is a cost associated with any little thing. That would be...
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