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Nextech EHR (Dermatology) Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

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User Commentary

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Manager

We use the EHR's basic options, like scheduling, appointment reminders, patient records, and...

Comment Tone Negative
Pillars Product
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Manager

I'm missing something with Nextech EHR. If it had everything that another solution offered, Nextech...

Comment Tone Negative
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Manager

I would not recommend Nextech EHR. People have so much stuff to do right now with payers and...

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Manager

I like that I can make an appointment in Nextech EHR pretty easily. I like that the eligibility and...

Comment Tone Positive
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Physician

In Nextech EHR, when we want to message someone, we create a to-do item, but it is too easy to...

Comment Tone Negative
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Physician

One thing that would be really nice in Nextech EHR, especially in the pathology area, would be the...

Comment Tone Negative
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Physician

Nextech is relatively easy to work with. There was an issue recently where an update caused problems...

Comment Tone Negative
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Physician

The practice management side integrates well with the EMR, which was one of the reasons we chose...

Comment Tone Positive
Pillars Loyalty
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Physician

We needed a new system to integrate with Nextech EHR, and Nextech was not helpful at all. Nextech...

Comment Tone Negative
Pillars Culture, Value
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Physician

We had many problems with incorrect invoices. We also had trouble getting help from their accounting...

Comment Tone Negative
Pillars Culture
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Physician

The pricing isn't transparent. Different invoices show different prices for the same service, and...

Comment Tone Negative
Pillars Culture
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Physician

We got a quote to add another provider. We told Nextech we were going to hold off, and when we came...

Comment Tone Negative
Pillars Culture
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Physician

When working on integration with Nextech, Nextech was wholly unhelpful. They didn't respond in a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

When we onboarded a physician, we wanted to buy some training, but the vendor didn't have it...

Comment Tone Negative
Pillars Operations
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Manager

Where the solution falters is that charting can be clunky. All of the drop-down menus have all the...

Comment Tone Negative
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Manager

Nextech is a good partner, and they are easy to communicate with. I call their support people fairly...

Comment Tone Positive
Pillars Loyalty, Relationship
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Manager

Nextech EHR is great for dermatology.

Comment Tone Positive
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CEO/President

Nextech was not up-front about the additional costs associated with their software. I was told the...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Physician

Nextech’s support team has been very good. That is one of the areas we have been most pleased with....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

The biggest operational issue with Nextech EHR is the check-in process. It significantly slows...

Comment Tone Negative
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Physician

The biggest benefit of Nextech EHR for me is the ability to take photos of everything. I primarily...

Comment Tone Positive
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Physician

Like other EHRs, Nextech EHR slows providers down and generates notes that are lengthy and generic,...

Comment Tone Negative
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Physician

Nextech EHR's patient portal is a negative, although that may be partly on our end, since we do not...

Comment Tone Negative
Pillars Operations, Product, Value
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Physician

We call Nextech from time to time, and almost always, we are the ones to tell them that there is a...

Comment Tone Negative
Pillars Relationship
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Physician

I would like to be able to automate some stuff in Nextech EHR. I would like to integrate some of the...

Comment Tone Negative
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Physician

One of the big problems with Nextech is that organizations sign up for Nextech EHR with the promise...

Comment Tone Negative
Pillars Operations, Value
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Physician

I pay a lot of money for Nextech EHR, and for the amount I pay, it should work better. The solution...

Comment Tone Negative
Pillars Value
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Physician

It is very difficult to try to fix problems on our own in Nextech EHR. There is no central place...

Comment Tone Negative
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Physician

Nextech bundles a lot of stuff that we can’t unbundle. They charge us for a lot of stuff that we...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

I find that the EHR is user-friendly and easy to navigate. I believe that we are pleased with the service....

Comment Tone Positive
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Manager

Reports take a long time to run and do not always pull the selected fields. Certain reports should...

Comment Tone Negative
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Manager

The vendor's support is lacking. It can take months to resolve functionality issues, and some issues...

Comment Tone Negative
Pillars Relationship
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Manager

I have tried with Nextech. I do not know if we are going to stay partnered with other groups; some...

Comment Tone Negative
Pillars Loyalty, Relationship, Operations
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Manager

There is still a lot Nextech needs to work on. There are many issues in Nextech EHR, some of which...

Comment Tone Negative
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Manager

Nextech EHR has a feature where, when we receive electronic payments from Medicare or other...

Comment Tone Positive
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Manager

Encounters are difficult to edit because we cannot simply change a location or code; we have to void...

Comment Tone Negative
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Manager

For the past few months, Nextech EHR has had an issue where, after a certain time, it moves...

Comment Tone Negative
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Manager

Nextech has different support tiers, but since starting to use the program, I already know what tier...

Comment Tone Negative
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Manager

The cons of Nextech EHR are that there are too many steps in the point-of-service system when...

Comment Tone Negative
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Manager

A certain provider's schedule broke. Nextech EHR had that person working seven days a week at a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I do not know if the old version is any better. I just know that, for how fast-paced we are, the...

Comment Tone Negative
Pillars Loyalty, Product
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Manager

There are a lot of functionality issues in Nextech EHR, some of which have not been resolved in over...

Comment Tone Negative
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Manager

The pros of Nextech EHR are insurance verification when it works, EOB availability with ERA, and...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

Our only complaint is that Nextech charges for every little additional feature.

Comment Tone Negative
Pillars Value
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Manager

With Nextech, we can go on their website and file a case or we can get on the phone. The people that...

Comment Tone Negative
Pillars Relationship
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Manager

Nextech is not doing things fast enough. They had a feature that they brought out that I was very...

Comment Tone Negative
Pillars Culture
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Manager

Nextech is not proactive. We had tablets, and Nextech EHR was broken every week; we couldn’t upload...

Comment Tone Negative
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Manager

If I could find another solution for Nextech EHR, I would. Nextech charges by provider, and I don’t...

Comment Tone Negative
Pillars Value
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Manager

I can't even explain the number of different representatives that I have had through Nextech. I get...

Comment Tone Negative
Pillars Relationship
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Manager

I would like Nextech to adjust their pricing. When we took some people off and added a new person,...

Comment Tone Negative
Pillars Culture, Value
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Manager

The system's templates are outdated. Getting any assistance for an update requires additional funds....

Comment Tone Negative
Pillars Loyalty, Product, Value
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Manager

Our office received on-site training that was in-depth. The vendor's customer service and technical...

Comment Tone Positive
Pillars Operations
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Manager

Nextech has integrated a little bit of AI into Nextech EHR now, but apparently, there is going to be...

Comment Tone Positive
Pillars Loyalty, Product
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Manager

I get messages when there is some sort of glitch going on in Nextech EHR that Nextech has found out...

Comment Tone Positive
Pillars Relationship
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Manager

If we need to add something in, there is always a charge. I think there has been only one thing that...

Comment Tone Negative
Pillars Culture, Value
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Manager

We used to have a person who would actually come and do training sessions with us, but we lost that...

Comment Tone Negative
Pillars Operations
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Manager

Nextech EHR is so deep and wide that we are not even using all of it. Part of that is because we...

Comment Tone Positive
Pillars Product
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Manager

If I have any problem with Nextech’s integration and interoperability, their support team can jump...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We would definitely buy Nextech EHR again, and we would definitely recommend Nextech EHR to others....

Comment Tone Positive
Pillars Loyalty
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Manager

If someone is not computer savvy, Nextech EHR is going to be difficult for them, but it is not...

Comment Tone Negative
Pillars Operations
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Manager

One of the things that intrigues me about Nextech’s competition is that they are incorporating more...

Comment Tone Negative
Pillars Loyalty, Product
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Manager

The product has worked well for our integration goals because we have integration with various other...

Comment Tone Positive
Pillars Product
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Manager

Through Nextech’s website, we can put in suggestions for changes or new features, and then those get...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

Nextech offers lots of opportunities to participate in online training. They have resources that are...

Comment Tone Positive
Pillars Operations
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Manager

When we purchased Nextech EHR, it was one of the leading offerings for dermatology. I don't think...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

The E/M tab in Nextech EHR tells us what criteria we need for the different levels of coding. But...

Comment Tone Negative
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Evaluation Unrated

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Physician

The support from Nextech has always been great. Every time I call, I get someone who can help me.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

The staff picks up Nextech EHR pretty fast. It is definitely better than Epic's system. It is pretty...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

There is no ongoing training with Nextech. If they change something majorly about the way we move...

Comment Tone Negative
Pillars Operations
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Physician

I don’t know whether this is a me problem, but I can't get my reports to print on my home printer in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Nextech EHR captures the note. But when we print out a note to send to the insurance company or to...

Comment Tone Negative
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Evaluation Unrated

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Physician

There have been a couple of things that we have asked about that Nextech has not been able to do. I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

Nextech does not avoid charging for every little thing. We did have an issue where Nextech continued...

Comment Tone Positive
Pillars Value
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Physician

We haven't tried to get any new technology. I didn't know that we could make requests. I always have...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

I don't have to really contact Nextech. I occasionally have to put in tickets for new users or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I'm partial to Nextech EHR because I have been on it for a while, but the solution is very...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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