IntelleChartPRO EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
Nextech's support people could improve their speed of response. They could also have more defined...
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Product, Value
IntelleChartPRO EHR is a solid enough product. I would encourage others to evaluate the landscape....
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Relationship
Nextech is not that responsive when it comes to individualizing the product. We have to work around...
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Loyalty, Relationship, Product
The product is pretty solid. One interesting thing is that Nextech has a module for a surgery...
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Value
The one thing that irked me at one point was that Nextech raised our rate. It went up quite a bit in...
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Product
Nextech needs to make the system easier to use for general ophthalmology; they have never really...
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Relationship
Nextech could improve their management of cases. If a user puts in a support case, the management of...
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Product
IntelleChartPRO EHR makes sense for ophthalmology, and it is easy to follow. It is easy to train new...
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Relationship
With Nextech's service, some issues need to be addressed in a wide sense. Nextech has a community...
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Loyalty
Whether we adopt AI in the future will depend on Nextech. I know that they are working on it. I have...
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Culture, Value
Nextech recently added a charge for our faxes. They used to grant us a certain number of free pages...
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Product
Nextech has really updated their coding. They have kept up on all of the coding regulations and...
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Culture
Nextech doesn't always keep their promises. I would say that is more about the timelines they give...
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Culture, Value
When I spoke with the administrator, one of the main selling points Nextech gave us was that they...
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Relationship
We work with someone at Nextech who genuinely tries to help and address our needs. We have a main...
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Product
Nextech sometimes focuses on technical features, and the real needs of users can get lost. Some...
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Relationship
Overall, the vendor's support team does a decent job, but some issues seem to disappear into a pit....
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Loyalty, Product
We noticed something when uploading files. The process of uploading files was working, but the...
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Operations
Nextech tends to upgrade the product faster than they can keep the training updated. The training...
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Loyalty, Relationship
Nextech is a very young company, and their product is also in the early stages. Even though there...
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Product
Obtaining good MIPS reporting is easy. As we go through each chart, the system flags items we may...
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Relationship
One minor complaint is that the company and the software go by so many names, including Nextech,...
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Operations
The vendor includes a lot of screenshots in their training materials, and those are helpful for...
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Relationship
Overall, I think Nextech is a great company and very knowledgeable. My doctors are constantly...
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Relationship
Nextech is always up-to-date on technology. I have never talked with anyone at the company who...
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Product
The system is very user-friendly, and the team is always diligent about keeping things up-to-date....
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Relationship
Nextech has served me well.
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Operations
We work with someone on our training. That person is brilliant. They can figure anything out. They...
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Product
There are many things that Nextech works on before we even know about them, like upgrades and...
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Relationship
I feel like the world is open to me and that I can ask for anything and make it happen with Nextech....
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Product
There are some things about the system that are super tedious, especially its reports. Part of that...
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Relationship, Operations
We had a ton of changes within our practice due to mergers with other hospitals, and therefore, we...
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Relationship, Operations, Product
We built an integration between IntelleChartPRO EHR and Epic's systems because we had a partnering...
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Product
I like the bubble clicking in IntelleChartPRO EHR. Our ability to customize things and save bubbles...
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Loyalty, Product
I still think IntelleChartPRO EHR is one of the best solutions out there for ophthalmology. It has...
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Operations
Nextech’s training is average. They could provide periodic live human reviews and give feedback. The...
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Relationship
Nextech hasn’t said they are going to do something that they haven't done. They are constantly...
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Product
There could be some more clinical reporting availability rather than business reporting out of the...
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Operations, Product
IntelleChartPRO EHR is often very easy to use. The doctors generally like the flow and ease of use,...
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Culture, Relationship
We have had many changes to our support people, including our sales and customer success manager....
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Relationship, Product
There are some bugs that don't get fixed when they are known about, or the bugs get minimized in...
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Product
Our physicians like IntelleChartPRO EHR. However, the EHR is not as technologically advanced as...
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Relationship
Nextech's customer service is low. Sometimes, the tech person we get isn't knowledgeable and doesn't...
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Operations
A lot of Nextech's training videos either aren't updated or are old and have terrible default...
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Culture, Product
We were promised that IntelleChartPRO EHR was the best option for ophthalmology, but it is not. The...
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Relationship
Nextech has gotten better at being proactive. Now, we are getting little updates.
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Relationship, Product
IntelleChartPRO EHR is lacking a lot of customization options. When we point that out to Nextech,...
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Loyalty
IntelleChartPRO EHR is just a charting system. Nextech is still having issues with integration. As...
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Culture, Value
At this point, Nextech hasn't charged us for any extra things that they have had to do to stay...
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Operations, Product
IntelleChartPRO EHR's ease of use for new employees really depends on the person and how willing...
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Product, Value
The practice management in Nextech is very weak. It is not an enterprise solution for our volume....
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Product
The solution does not play very well with others. It might be easier to integrate on the EHR side....
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Product
IntelleChartPRO EHR is just clunky and manual, and it is not intuitive for new users. For example,...
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Loyalty, Relationship
Nextech is really doing some investments. They have indicated that they have done a lot of hiring,...
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Relationship
Our providers love IntelleChartPRO EHR. Nextech has incredibly good customer service; we have a...
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Relationship
Support is lacking from Nextech. We have been told about many improvements being made in the...
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Relationship, Product
One improvement we have experienced is that Nextech has gotten much better with their broadcasted...
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Loyalty, Relationship
Nextech is working on an ambient listening tool that they have launched in beta, but I am not sure...
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Product
We are trying to do a lot of things with AI, but the AI tools that we are trying to implement always...
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Relationship
The vendor's people take a significant amount of time to get back to us. I think it takes them...
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Culture, Relationship
We talk to someone monthly, and that person is responsive. I would give them a positive score for...
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Value
The system isn't expensive, but we aren't sure whether it is worth what we are paying for it. I...
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Product
We are not big fans of the system, but it gets the job done. Right now, with our other priorities,...
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Value
Nextech charges for every little thing. IntelleChartPRO EHR needs a lot of connections to third...
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Product
It is kind of a running joke that every upgrade will break the system. After an upgrade, existing...
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Loyalty, Product
Honestly, I would just scrap the existing IntelleChartPRO EHR and create a whole new platform....
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Product, Value
I would tell others that the system is an option, but I wouldn't recommend it.
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Product
The product doesn't seem to do what our doctors were told it could. Our doctors are sort of resigned...
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Product
We have a strong CSM because we have a strong tool, but the tool isn't strong because of them.
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Relationship
I would give the vendor a middle score for delivering new tech because they are making an effort,...
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Value
I don't feel like we are getting our money's worth from the system.
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Loyalty
I don't think the vendor is going to change anything in the next 12 months.
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Value
Nextech charges for every little thing. I don't feel like I'm being overcharged. The solution is...
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Product
The biggest strength of Nextech is that they have a dominant share in the rental market. That is a...
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Product
All the EHR vendors always promote their programs as the best, but they are not. IntelleChartPRO EHR...
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Culture, Relationship
Nextech is limited in what they can do. It isn't like they can't keep a promise; it is that they...
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Product
One of the big complaints about IntelleChartPRO EHR is that the server-side stuff can be slow and...
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Product, Value
Some of the feature upgrades that we have discussed with Nextech have not been implemented. The...
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Relationship
There are a lot of things that I would recommend that Nextech improve. I would suggest that Nextech...
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Relationship, Product
The last couple of months have been rough, so I wouldn't recommend IntelleChartPRO EHR right now. We...
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Culture, Operations
We definitely want to see more AI items. Nextech has been advertising those for the last couple of...
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Relationship
The fact that IntelleChartPRO EHR was originally designed by a retina specialist means that the...
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Value
Nextech doesn’t avoid charging for things like part-time providers. Nextech has different fees for a...
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Product
IntelleChartPRO EHR is somewhat intuitive. If there is an error when the doctor or one of the techs...
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Relationship
Nextech’s support is outstanding. We don't have to wait long; the wait could be anywhere from two to...
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Loyalty, Product
I would like Nextech to get more involved with AI. At their most recent user conference, they talked...
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Relationship
Nextech currently has a couple of glitches. Their turnaround on internal glitches isn't immediate,...
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Value
IntelleChartPRO EHR is a fantastic product, but I do know of other products that are constantly...
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Value
I would buy IntelleChartPRO EHR again, but I would investigate other systems too. Nextech keeps...
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Relationship, Product
The shared knowledge base makes IntelleChartPRO EHR fast to implement; however, managing content in...
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Relationship
The support was easy to summon by phone if needed. The support staff had a long tenure and...
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Relationship
The vendor should have more consistent and timely support responses. They need to see the issues...
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Relationship, Operations
Nextech has further integrated their solutions together, so there is just one login. We can be in...
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Product
There was some functionality that got lost when Nextech integrated their EHR with their other...
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Relationship
We don't necessarily always get a resolution by calling tech support. I do have an assigned client...
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Product
The charting is set up well in this solution. It integrates well with our different diagnostic...
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Product
IntelleChartPRO EHR has good basics, but we have had horrible problems with its HL7 interface with...
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Relationship
We have not been super happy with Nextech's customer support. The support people don’t solve our...
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Relationship, Product
I’m not sure whether I would buy IntelleChartPRO EHR again. It would depend on my other options....
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Operations
Our initial training from Nextech was very short and rushed for the number of things that needed to...
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Operations, Value
If we want ongoing training from Nextech, we have to pay for it. So, I can't really talk about the...
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Culture, Value
Nextech absolutely does not avoid charging. It is quite the opposite, especially because we need to...
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Relationship
If we open a ticket, Nextech’s support gets back to us pretty quickly. But it is not like they...
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Product
I have used other software programs, and there was one I really loved because it was connected to...
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Product, Value
We haven't been able to communicate with any other software programs or clinics. I don't know...
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Loyalty, Product
The only reason I won't give Nextech the top score for driving outcomes is because I wish the...
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Culture, Relationship, Operations
Overall, we are very happy with the software, and it works as promoted. Sometimes when we make a...
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Loyalty, Product
I have worked in healthcare and ophthalmology for a long time and have used several other systems,...
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Operations
I wish they had a bit more training, but my needs might be a little different than the average...
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Operations, Product
Once users learn the system and get past the learning curve, the ease of use is high. The learning...
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Relationship, Product
If I had to identify something that Nextech could improve, I would say that I wish they managed...
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Value
We upgraded to myPatientVisit Pro, and it has been a little frustrating because patients can now pay...
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Relationship
Nextech had a serious problem a few years ago, and they were very proactive at getting it resolved....
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Loyalty, Relationship
The support has improved significantly over the last year. I have worked with Nextech since before I...
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Value
The Nextech system is a little expensive, but I have used less expensive software in the past, and...
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Product
Sometimes when our providers use the chart, they find things that aren't as easy as they used to be....
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Relationship
Nextech could just have better communication. None of us have had a good experience with Nextech’s...
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Relationship, Product
For the longest time, the doctors asked Nextech to improve the drawing, and they really just made an...
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Relationship
The vendor isn't the greatest when it comes to support. I don’t get immediate action on my problems....
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Relationship
I like that Nextech listens to us, even if they do things a little slower than we want. They add...
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Loyalty, Relationship, Operations
There were some questions for a while on whether Nextech was part of our long-term plan, but I think...
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Operations, Product
It is tough to say how the vendor could make the system easier to use because there are so many...
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Loyalty, Relationship, Product
Nextech tends to overpromise. They often say that something is coming in an update, and then they...
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Culture, Relationship, Operations
I was disappointed to find out about new features that I was not aware of. Nextech needs better...
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Product
IntelleChartPRO EHR is very easy to navigate and learn. There are not a lot of click boxes. It just...
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Product, Value
This solution has made documentation easier for our doctors. It has cut down a lot of time. They...
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Relationship
In terms of whether Nextech is a vendor or a partner, they are a vendor. Their support is fine, but...
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Loyalty
One of our people wants to look at other EMR systems to see what is out there. We just haven't...
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Product
The only thing we aren't thrilled with is that the EHR and our practice management solution don't...
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Product
Our users actually like the product. It is pretty easy for them to use. They don't mind it at all....
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Culture, Product
There are some features that Nextech promises will work a lot more smoothly than they actually end...
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Relationship
Nextech could improve their response to feedback. Sometimes Nextech’s support people just aren't as...
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Product
I love the way that people throughout the practice can use IntelleChartPRO EHR to communicate with...
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Loyalty
IntelleChartPRO EHR will be part of our long-term plans unless Nextech gets bought by another...
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Product
If I had better options, I wouldn’t buy IntelleChartPRO EHR again. The software was designed as a...
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Product
The refraction screen in IntelleChartPRO EHR is horrible, and follow-up is tricky. When I do...
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Relationship
Nextech’s support is pretty good; it is way better than our other vendor’s. If we have an issue, we...
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Value
When I got IntelleChartPRO EHR set up, I was annoyed by how much it cost. Nextech doesn’t...
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Product
I like having everything on one page in IntelleChartPRO EHR. I like the scheduling and having the...
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Operations
Nextech could be a little more proactive with training. It would be nice to have a point person come...
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Relationship
If we request something from Nextech, it gets done quickly. But we can't mess with systems too much...
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Operations, Product
IntelleChartPRO EHR is reliable. Sometimes data doesn't make it through for some reason. We see that...
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Operations, Product
IntelleChartPRO EHR is easy to use when people are familiar with it, but it isn't as easy as our...
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Operations, Product
Any tool is only as good as the user. No EMR will prevent bad documentation; that is the user's...
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Relationship, Product
When Nextech is working with outside vendors, Nextech doesn't really care about getting data into...
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Product
It would be nice if IntelleChartPRO EHR had good imaging. It doesn’t have a PACS at all. Nextech...
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