IntelleChartPRO EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations, Product
IntelleChartPRO EHR is promoted as being the best for ophthalmology, and that makes it easy to use....
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Relationship
When there are issues with our software or our clinic flow, Nextech never informs us. We have to...
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Product
IntelleChartPRO EHR doesn't meet my requirements. There is a database where we can pull things, but...
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Relationship
We don't see enough vision or delivery from Nextech. Someone actually reached out to us to get our...
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Product
When we print out exams in IntelleChartPRO EHR, they look good and have a nice format. I like the...
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Loyalty, Product
Something that really irks me about Nextech is that their image viewer is terrible. It isn't user...
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Value
Nextech charges us to integrate our software with another solution. They try to charge us too much....
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Operations, Product
IntelleChartPRO EHR is very user friendly and very intuitive. There isn't a lot of searching for...
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Product
Nextech could probably add DICOM interfacing abilities with diagnostic equipment to the system. That...
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Operations
The upgrades for the system are seamless, and Nextech provides great training and tools. We have...
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Product
IntelleChartPRO EHR has some built-in features. For example, our business has a lot of digital...
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Value
Nextech makes a lot of promises. They have a lot going on, but they are continuing to do everything...
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Loyalty, Product
Right now, I don't see any reason to change our EHR. We are an ophthalmology practice, and one of...
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Product, Value
Something unique to Nextech is that IntelleChartPRO EHR is an ophthalmology-specific solution. That...
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Relationship
One thing that I wish Nextech could be a bit better about is the system's ease of use with...
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Relationship
In the past, we really hoped for a bit more responsiveness from Nextech. I think the vendor's people...
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Relationship
I have always liked IntelleChartPRO EHR. In the past, I have been happy with it; however, recently I...
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Product
The system is good with its reports, but I would personally like some kind of reporting mechanism...
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Product
Nextech does a pretty good job of supporting our integration goals. We have changed practice...
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Product
I don't know whether certain issues could ever be resolved. Obviously, whenever we use an EMR, we...
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Operations
The vendor has an online portal for training, but I don't know that more training is coming. I know...
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Relationship
The vendor always answers when it comes to support. Someone will get back to me. If we have a...
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Product, Value
The product is very user friendly. Its workflows are specifically designed for our practice. We are...
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Operations
One thing that annoys me is that Nextech has made changes where we can purchase a service where they...
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Operations, Product
Every time we do an update, we find a glitch. For some reason, in our last big update, our doctors...
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Loyalty, Relationship
When we call Nextech, if we have urgent issues, they will get right on it. The system's problems...
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Product
Nextech works with a certain vendor that we aren't happy with. We have had issues with that since...
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Operations, Product
Nextech does a lot of things well, but there are some things that I am not happy with, like general...
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Operations, Product
Based on what we do in the system, our general workflows, and how the system's screen is laid out, I...
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Operations
The system's training is better now because Nextech is putting out videos and announcements that...
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Loyalty, Product
Our experience with IntelleChartPRO EHR has been great because we have been able to say yes to...
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Loyalty
We collect a very detailed health history compared to our clinic when it comes to previous...
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Relationship
We have had Nextech at our site, and those visits have been very fruitful. We have been able to tell...
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Product
There is from for growth with IntelleChartPRO EHR. IntelleChartPRO EHR is different on its...
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Product
IntelleChartPRO EHR has many forms and paperwork, but I would like it to have more specific...
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Operations
With newer sites, things can be very different when Nextech is going over things versus when we are...
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Relationship
Nextech's support has room for improvement. The vendor has two different ways to report issues. If...
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Product
When we went live with the system in our ambulatory surgery center (ASC), we worked with Nextech to...
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Operations, Operations, Product, Product
This is the only EHR system I know. The other practice that I worked at did everything by hand. It...
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Product
Nextech does a very poor job in the communications module for communicating within the office and...
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Relationship, Operations, Product
With web support, product features just have very poor documentation. They are very complicated...
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Product
As it has always been with Nextech, the core charting functionality is very strong. They use a...
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Value
Nextech does a very poor job in the integration with prescription management. Their biggest...
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Relationship, Value
Since the private equity acquisition of Nextech, there has been a definite decrease in the customer...
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Value
There are charges for extra faxes. Nextech uses a separate clearinghouse, so we get nickel-and-dimed...
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Relationship
We work with people who are empowered to solve our problem but only if we demand to speak with...
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Loyalty, Operations
Up until a couple of weeks ago, I would have said the product was definitely part of my long-term...
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Relationship
While we appreciate the opening of a premier support line for enterprise clients, there is much work...
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Product
IntelleChartPRO EHR has a market lead in retina practices because it was created by a retina doctor....
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Value
Nextech knows that the system doesn't have all of the bells, whistles, or capabilities that other...
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Operations, Product
All practices should be coding the drugs we use for Medicare in a certain way, but for some reason,...
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Relationship
Nextech's support is good. The vendor is responsive, and they get back to us really quickly. We had...
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Product
IntelleChartPRO EHR's reporting capabilities aren't the greatest. The vendor updated some things...
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Product
I would recommend that Nextech revamp IntelleChartPRO EHR and start from scratch to make sure that...
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Product
In IntelleChartPRO EHR, if I wanted to quickly identify all of my patients who had a specific...
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Loyalty, Value
Nextech charges for every little thing, and that has been occurring since they sold the company to...
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Culture, Loyalty, Value
Compared to the competition, Nextech has fallen a little behind, and they are trying to catch up....
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Relationship
The quality of the ongoing phone and web support has gone downhill in the last year and a half....
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Relationship, Value
The EMR system performs as it is supposed to. I'm pleased with that in comparing it to what we had...
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Culture, Loyalty, Relationship
IntelleChartPRO EHR is part of my long-term plans unless Nextech makes me mad. They can be...
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Relationship
We showed Nextech an issue, and we had to break it down to simple things just so they could...
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Product, Value
We still have our records from patients from years ago, and that is great. IntelleChartPRO EHR keeps...
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Product
For someone specialized in the retina, I would not really recommend IntellChartPRO EHR. But for...
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Operations
It is very nice that Nextech has training for how to use the program. They have video training....
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Relationship, Operations
Nextech definitely doesn’t keep all their promises. With the most recent update, we weren't given...
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Culture, Relationship
Since we have been on IntelleChartPRO EHR for as long as we have been on it, Nextech’s customer...
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Product
IntelleFile uploads photos and a diagnostic into IntelleChartPRO EHR. Nextech had an issue where...
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Relationship
The Nextech support wait times and turnaround times are very slow. Usually, the support team wants...
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Product
IntelleChartPRO EHR is an easy program to use because there are not a lot of drop-down boxes. The...
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Operations, Value
Nextech will give us the data that they have made changes to or upgraded, but the vendor doesn't...
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Relationship
Years ago, the vendor's support was better. But now, it is hard to get somebody directly on the...
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Culture, Value
The vendor does avoid little charges. The cost is pretty much whatever our subscription fees are....
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Value
The product isn't cheap, but no EMR is cheap. I don't think anybody feels they are getting their...
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Product
If there is any function I would improve in the system, it would be the surgical plans feature. The...
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Loyalty, Product
The reason I want to keep the product is that the product is pretty easy to onboard new staff and...
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Operations
Training is available, but I don't really think ongoing training is necessarily required since the...
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Loyalty
We will probably be less satisfied in the future, because with the new owners running the vendor...
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Product
I've recommended the product to some of our closest practice friends. Nextech has really focused on...
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Relationship
We have had no problem with any promise Nextech has made. The support team is excellent, and I have...
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Product
The diagnostic codes are not updated as quickly as I feel they could be in IntelleChartPRO EHR.
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Operations, Product
The product is very detailed, and it is very easy to use. But the ease of use also depends on the...
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Relationship
Before buying IntelleChartPRO EHR, I would say that no matter what, a customer should review the...
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Relationship
Nextech has met all our needs and has even adjusted to us. If there is a diagnosis that I want to...
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Relationship, Value
We have regularly scheduled calls with Nextech, and they keep us updated and tell us how we are...
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Product
I would like the vendor to have more integration options on the PM side with their vendor partners...
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Operations
Our implementation and training went pretty well. We are still dealing with little things we didn't...
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Relationship
So far, the things I have really liked about Nextech have been their people and their support. We...
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Loyalty, Relationship
Nextech needs to invest in some additional automation and upgrades on the system's PM side. However,...
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Relationship
Nextech really needs to make some improvements to their system. They really try, but they have a big...
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Relationship, Operations, Product, Value
Nextech recently made it possible for us to build our own patient populations and upload them, and...
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Value
The system seems to be pretty all inclusive. The vendor has a couple of different packages, and we...
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Operations
The vendor is just super slow at delivering new technology. They are doing it, but the technology is...
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Loyalty, Product, Value
We are able to monitor outcomes and look at surveys and things like that in real time. We are...
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Product
The world of MIPS is getting worse only because of healthcare and the government. So IntelleChartPRO...
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Relationship
There are certain things that we get a very quick response from the Nextech support staff on. But if...
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Culture, Relationship
Nextech doesn’t have regular meetings with us to discuss any new developments or any suggestions we...
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Relationship, Operations
If Nextech implements something, they don't set up a call to have a webinar or have a client success...
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Relationship
Nextech does not provide any access to the executive branch. We had a client success manager, and...
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Operations
Nextech doesn't keep all of their promises. Their implementation process is lacking. I have worked...
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Operations
Nextech set up their training so that there wasn't really any wiggle room with goals and time...
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Product
The product is cloud based. That is great. We don't have a lot of responsibility when it comes to...
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Relationship
Nextech is proactive. They reach out to us through the system. The system has pop-ups that will...
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Loyalty, Product
The reporting abilities on the EPM side of the system aren't as robust as they were in our previous...
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Relationship, Operations
Nextech has a lot of training online. We do that with new staff members so that they can see what...
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Product
The staff and doctors like the features in IntelleChartPRO EHR. We haven't had anything else....
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Loyalty, Product
IntelleChartPRO EHR does what we need it to do. We would like some small things about it changed and...
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Value
I think Nextech charges for every little thing. We recently added a third-party interface, and that...
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Relationship
IntelleChartPRO EHR is good when it works, but we have to get things to work how we want. Our...
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Relationship
We recently had an integration issue where the other vendor made some changes and didn't let Nextech...
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