IntelleChartPRO EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Product
The shared knowledge base makes IntelleChartPRO EHR fast to implement; however, managing content in...
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Relationship
The support was easy to summon by phone if needed. The support staff had a long tenure and...
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Relationship
The vendor should have more consistent and timely support responses. They need to see the issues...
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Relationship, Operations
Nextech has further integrated their solutions together, so there is just one login. We can be in...
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Product
There was some functionality that got lost when Nextech integrated their EHR with their other...
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Relationship
We don't necessarily always get a resolution by calling tech support. I do have an assigned client...
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Product
The charting is set up well in this solution. It integrates well with our different diagnostic...
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Product
IntelleChartPRO EHR has good basics, but we have had horrible problems with its HL7 interface with...
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Relationship
We have not been super happy with Nextech's customer support. The support people don’t solve our...
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Relationship, Product
I’m not sure whether I would buy IntelleChartPRO EHR again. It would depend on my other options....
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Operations
Our initial training from Nextech was very short and rushed for the number of things that needed to...
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Operations, Value
If we want ongoing training from Nextech, we have to pay for it. So, I can't really talk about the...
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Culture, Value
Nextech absolutely does not avoid charging. It is quite the opposite, especially because we need to...
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Relationship
If we open a ticket, Nextech’s support gets back to us pretty quickly. But it is not like they...
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Product
I have used other software programs, and there was one I really loved because it was connected to...
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Product, Value
We haven't been able to communicate with any other software programs or clinics. I don't know...
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Loyalty, Product
The only reason I won't give Nextech the top score for driving outcomes is because I wish the...
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Culture, Relationship, Operations
Overall, we are very happy with the software, and it works as promoted. Sometimes when we make a...
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Loyalty, Product
I have worked in healthcare and ophthalmology for a long time and have used several other systems,...
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Operations
I wish they had a bit more training, but my needs might be a little different than the average...
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Operations, Product
Once users learn the system and get past the learning curve, the ease of use is high. The learning...
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Relationship, Product
If I had to identify something that Nextech could improve, I would say that I wish they managed...
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Value
We upgraded to myPatientVisit Pro, and it has been a little frustrating because patients can now pay...
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Relationship
Nextech had a serious problem a few years ago, and they were very proactive at getting it resolved....
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Loyalty, Relationship
The support has improved significantly over the last year. I have worked with Nextech since before I...
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Value
The Nextech system is a little expensive, but I have used less expensive software in the past, and...
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Product
Sometimes when our providers use the chart, they find things that aren't as easy as they used to be....
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Relationship
Nextech could just have better communication. None of us have had a good experience with Nextech’s...
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Relationship, Product
For the longest time, the doctors asked Nextech to improve the drawing, and they really just made an...
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Relationship
The vendor isn't the greatest when it comes to support. I don’t get immediate action on my problems....
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Relationship
I like that Nextech listens to us, even if they do things a little slower than we want. They add...
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Loyalty, Relationship, Operations
There were some questions for a while on whether Nextech was part of our long-term plan, but I think...
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Operations, Product
It is tough to say how the vendor could make the system easier to use because there are so many...
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Loyalty, Relationship, Product
Nextech tends to overpromise. They often say that something is coming in an update, and then they...
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Culture, Relationship, Operations
I was disappointed to find out about new features that I was not aware of. Nextech needs better...
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Product
IntelleChartPRO EHR is very easy to navigate and learn. There are not a lot of click boxes. It just...
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Product, Value
This solution has made documentation easier for our doctors. It has cut down a lot of time. They...
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Relationship
In terms of whether Nextech is a vendor or a partner, they are a vendor. Their support is fine, but...
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Loyalty
One of our people wants to look at other EMR systems to see what is out there. We just haven't...
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Product
The only thing we aren't thrilled with is that the EHR and our practice management solution don't...
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Product
Our users actually like the product. It is pretty easy for them to use. They don't mind it at all....
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Culture, Product
There are some features that Nextech promises will work a lot more smoothly than they actually end...
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Relationship
Nextech could improve their response to feedback. Sometimes Nextech’s support people just aren't as...
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Product
I love the way that people throughout the practice can use IntelleChartPRO EHR to communicate with...
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Loyalty
IntelleChartPRO EHR will be part of our long-term plans unless Nextech gets bought by another...
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Product
If I had better options, I wouldn’t buy IntelleChartPRO EHR again. The software was designed as a...
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Product
The refraction screen in IntelleChartPRO EHR is horrible, and follow-up is tricky. When I do...
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Relationship
Nextech’s support is pretty good; it is way better than our other vendor’s. If we have an issue, we...
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Value
When I got IntelleChartPRO EHR set up, I was annoyed by how much it cost. Nextech doesn’t...
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Product
I like having everything on one page in IntelleChartPRO EHR. I like the scheduling and having the...
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Operations
Nextech could be a little more proactive with training. It would be nice to have a point person come...
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Relationship
If we request something from Nextech, it gets done quickly. But we can't mess with systems too much...
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Operations, Product
IntelleChartPRO EHR is reliable. Sometimes data doesn't make it through for some reason. We see that...
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Operations, Product
IntelleChartPRO EHR is easy to use when people are familiar with it, but it isn't as easy as our...
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Operations, Product
Any tool is only as good as the user. No EMR will prevent bad documentation; that is the user's...
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Relationship, Product
When Nextech is working with outside vendors, Nextech doesn't really care about getting data into...
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Product
It would be nice if IntelleChartPRO EHR had good imaging. It doesn’t have a PACS at all. Nextech...
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Operations, Product
IntelleChartPRO EHR is promoted as being the best for ophthalmology, and that makes it easy to use....
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Relationship
When there are issues with our software or our clinic flow, Nextech never informs us. We have to...
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Product
IntelleChartPRO EHR doesn't meet my requirements. There is a database where we can pull things, but...
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Relationship
We don't see enough vision or delivery from Nextech. Someone actually reached out to us to get our...
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Product
When we print out exams in IntelleChartPRO EHR, they look good and have a nice format. I like the...
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Loyalty, Product
Something that really irks me about Nextech is that their image viewer is terrible. It isn't user...
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Value
Nextech charges us to integrate our software with another solution. They try to charge us too much....
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Operations, Product
IntelleChartPRO EHR is very user friendly and very intuitive. There isn't a lot of searching for...
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Product
Nextech could probably add DICOM interfacing abilities with diagnostic equipment to the system. That...
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Operations
The upgrades for the system are seamless, and Nextech provides great training and tools. We have...
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Product
IntelleChartPRO EHR has some built-in features. For example, our business has a lot of digital...
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Value
Nextech makes a lot of promises. They have a lot going on, but they are continuing to do everything...
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Loyalty, Product
Right now, I don't see any reason to change our EHR. We are an ophthalmology practice, and one of...
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Product, Value
Something unique to Nextech is that IntelleChartPRO EHR is an ophthalmology-specific solution. That...
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Relationship
One thing that I wish Nextech could be a bit better about is the system's ease of use with...
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Relationship
In the past, we really hoped for a bit more responsiveness from Nextech. I think the vendor's people...
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Relationship
I have always liked IntelleChartPRO EHR. In the past, I have been happy with it; however, recently I...
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Product
The system is good with its reports, but I would personally like some kind of reporting mechanism...
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Product
Nextech does a pretty good job of supporting our integration goals. We have changed practice...
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Product
I don't know whether certain issues could ever be resolved. Obviously, whenever we use an EMR, we...
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Operations
The vendor has an online portal for training, but I don't know that more training is coming. I know...
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Relationship
The vendor always answers when it comes to support. Someone will get back to me. If we have a...
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Product, Value
The product is very user friendly. Its workflows are specifically designed for our practice. We are...
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Operations
One thing that annoys me is that Nextech has made changes where we can purchase a service where they...
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Operations, Product
Every time we do an update, we find a glitch. For some reason, in our last big update, our doctors...
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Loyalty, Relationship
When we call Nextech, if we have urgent issues, they will get right on it. The system's problems...
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Product
Nextech works with a certain vendor that we aren't happy with. We have had issues with that since...
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Operations, Product
Nextech does a lot of things well, but there are some things that I am not happy with, like general...
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Operations, Product
Based on what we do in the system, our general workflows, and how the system's screen is laid out, I...
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Operations
The system's training is better now because Nextech is putting out videos and announcements that...
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Loyalty, Product
Our experience with IntelleChartPRO EHR has been great because we have been able to say yes to...
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Loyalty
We collect a very detailed health history compared to our clinic when it comes to previous...
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Relationship
We have had Nextech at our site, and those visits have been very fruitful. We have been able to tell...
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Product
There is from for growth with IntelleChartPRO EHR. IntelleChartPRO EHR is different on its...
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Product
IntelleChartPRO EHR has many forms and paperwork, but I would like it to have more specific...
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Operations
With newer sites, things can be very different when Nextech is going over things versus when we are...
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Relationship
Nextech's support has room for improvement. The vendor has two different ways to report issues. If...
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Product
When we went live with the system in our ambulatory surgery center (ASC), we worked with Nextech to...
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Operations, Operations, Product, Product
This is the only EHR system I know. The other practice that I worked at did everything by hand. It...
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Product
Nextech does a very poor job in the communications module for communicating within the office and...
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Relationship, Operations, Product
With web support, product features just have very poor documentation. They are very complicated...
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Product
As it has always been with Nextech, the core charting functionality is very strong. They use a...
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Value
Nextech does a very poor job in the integration with prescription management. Their biggest...
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Relationship, Value
Since the private equity acquisition of Nextech, there has been a definite decrease in the customer...
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Value
There are charges for extra faxes. Nextech uses a separate clearinghouse, so we get nickel-and-dimed...
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Relationship
We work with people who are empowered to solve our problem but only if we demand to speak with...
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Loyalty, Operations
Up until a couple of weeks ago, I would have said the product was definitely part of my long-term...
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Relationship
While we appreciate the opening of a premier support line for enterprise clients, there is much work...
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Product
IntelleChartPRO EHR has a market lead in retina practices because it was created by a retina doctor....
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Value
Nextech knows that the system doesn't have all of the bells, whistles, or capabilities that other...
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Operations, Product
All practices should be coding the drugs we use for Medicare in a certain way, but for some reason,...
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Relationship
Nextech's support is good. The vendor is responsive, and they get back to us really quickly. We had...
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Product
IntelleChartPRO EHR's reporting capabilities aren't the greatest. The vendor updated some things...
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Product
I would recommend that Nextech revamp IntelleChartPRO EHR and start from scratch to make sure that...
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Product
In IntelleChartPRO EHR, if I wanted to quickly identify all of my patients who had a specific...
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Loyalty, Value
Nextech charges for every little thing, and that has been occurring since they sold the company to...
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Culture, Loyalty, Value
Compared to the competition, Nextech has fallen a little behind, and they are trying to catch up....
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Relationship
The quality of the ongoing phone and web support has gone downhill in the last year and a half....
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Relationship, Value
The EMR system performs as it is supposed to. I'm pleased with that in comparing it to what we had...
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Culture, Loyalty, Relationship
IntelleChartPRO EHR is part of my long-term plans unless Nextech makes me mad. They can be...
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Relationship
We showed Nextech an issue, and we had to break it down to simple things just so they could...
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Product, Value
We still have our records from patients from years ago, and that is great. IntelleChartPRO EHR keeps...
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Product
For someone specialized in the retina, I would not really recommend IntellChartPRO EHR. But for...
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Operations
It is very nice that Nextech has training for how to use the program. They have video training....
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Relationship, Operations
Nextech definitely doesn’t keep all their promises. With the most recent update, we weren't given...
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Culture, Relationship
Since we have been on IntelleChartPRO EHR for as long as we have been on it, Nextech’s customer...
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Product
IntelleFile uploads photos and a diagnostic into IntelleChartPRO EHR. Nextech had an issue where...
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Relationship
The Nextech support wait times and turnaround times are very slow. Usually, the support team wants...
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Product
IntelleChartPRO EHR is an easy program to use because there are not a lot of drop-down boxes. The...
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Operations, Value
Nextech will give us the data that they have made changes to or upgraded, but the vendor doesn't...
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Relationship
Years ago, the vendor's support was better. But now, it is hard to get somebody directly on the...
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Culture, Value
The vendor does avoid little charges. The cost is pretty much whatever our subscription fees are....
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Value
The product isn't cheap, but no EMR is cheap. I don't think anybody feels they are getting their...
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Product
If there is any function I would improve in the system, it would be the surgical plans feature. The...
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Loyalty, Product
The reason I want to keep the product is that the product is pretty easy to onboard new staff and...
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Operations
Training is available, but I don't really think ongoing training is necessarily required since the...
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Loyalty
We will probably be less satisfied in the future, because with the new owners running the vendor...
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Product
I've recommended the product to some of our closest practice friends. Nextech has really focused on...
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Relationship
We have had no problem with any promise Nextech has made. The support team is excellent, and I have...
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Product
The diagnostic codes are not updated as quickly as I feel they could be in IntelleChartPRO EHR.
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Operations, Product
The product is very detailed, and it is very easy to use. But the ease of use also depends on the...
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Relationship
Before buying IntelleChartPRO EHR, I would say that no matter what, a customer should review the...
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Relationship
Nextech has met all our needs and has even adjusted to us. If there is a diagnosis that I want to...
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Relationship, Value
We have regularly scheduled calls with Nextech, and they keep us updated and tell us how we are...
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Product
I would like the vendor to have more integration options on the PM side with their vendor partners...
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Operations
Our implementation and training went pretty well. We are still dealing with little things we didn't...
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Relationship
So far, the things I have really liked about Nextech have been their people and their support. We...
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Loyalty, Relationship
Nextech needs to invest in some additional automation and upgrades on the system's PM side. However,...
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Relationship
Nextech really needs to make some improvements to their system. They really try, but they have a big...
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Relationship, Operations, Product, Value
Nextech recently made it possible for us to build our own patient populations and upload them, and...
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Value
The system seems to be pretty all inclusive. The vendor has a couple of different packages, and we...
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Operations
The vendor is just super slow at delivering new technology. They are doing it, but the technology is...
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Loyalty, Product, Value
We are able to monitor outcomes and look at surveys and things like that in real time. We are...
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Product
The world of MIPS is getting worse only because of healthcare and the government. So IntelleChartPRO...
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Relationship
There are certain things that we get a very quick response from the Nextech support staff on. But if...
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Culture, Relationship
Nextech doesn’t have regular meetings with us to discuss any new developments or any suggestions we...
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Relationship, Operations
If Nextech implements something, they don't set up a call to have a webinar or have a client success...
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Relationship
Nextech does not provide any access to the executive branch. We had a client success manager, and...
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Operations
Nextech doesn't keep all of their promises. Their implementation process is lacking. I have worked...
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Operations
Nextech set up their training so that there wasn't really any wiggle room with goals and time...
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Product
The product is cloud based. That is great. We don't have a lot of responsibility when it comes to...
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Relationship
Nextech is proactive. They reach out to us through the system. The system has pop-ups that will...
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Loyalty, Product
The reporting abilities on the EPM side of the system aren't as robust as they were in our previous...
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Relationship, Operations
Nextech has a lot of training online. We do that with new staff members so that they can see what...
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Product
The staff and doctors like the features in IntelleChartPRO EHR. We haven't had anything else....
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Loyalty, Product
IntelleChartPRO EHR does what we need it to do. We would like some small things about it changed and...
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Value
I think Nextech charges for every little thing. We recently added a third-party interface, and that...
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Relationship
IntelleChartPRO EHR is good when it works, but we have to get things to work how we want. Our...
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Relationship
We recently had an integration issue where the other vendor made some changes and didn't let Nextech...
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