IntelleChartPRO EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Operations

Nextech doesn't keep all of their promises. Their implementation process is lacking. I have worked...

Feb 2024
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Manager

Operations

Nextech set up their training so that there wasn't really any wiggle room with goals and time...

Feb 2024
||
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Manager

Product

The product is cloud based. That is great. We don't have a lot of responsibility when it comes to...

Feb 2024
||
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Manager

Relationship

Nextech is proactive. They reach out to us through the system. The system has pop-ups that will...

Feb 2024
||
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Manager

Loyalty, Product

The reporting abilities on the EPM side of the system aren't as robust as they were in our previous...

Feb 2024
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Manager

Relationship, Operations

Nextech has a lot of training online. We do that with new staff members so that they can see what...

Feb 2024
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Manager

Product

The staff and doctors like the features in IntelleChartPRO EHR. We haven't had anything else....

Feb 2024
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Manager

Loyalty, Product

IntelleChartPRO EHR does what we need it to do. We would like some small things about it changed and...

Feb 2024
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Manager

Value

I think Nextech charges for every little thing. We recently added a third-party interface, and that...

Feb 2024
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(0)
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Manager

Relationship

IntelleChartPRO EHR is good when it works, but we have to get things to work how we want. Our...

Feb 2024
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Manager

Relationship

We recently had an integration issue where the other vendor made some changes and didn't let Nextech...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

I used to work at another practice that had much more user friendly software than IntelleChartPRO...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Nextech's support people have always been very helpful. However, it would seem that the vendor has...

Dec 2023
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Analyst/Coordinator

Product

I would recommend that anyone considering Nextech's system do a lot of research because there has to...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Product

The vendor should put all of the ICD-10 codes into their product. It is ridiculous that we have to...

Dec 2023
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(0)
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Analyst/Coordinator

Product

I like the way doses of medication can be prescribed in Nextech's product. That is very good. The...

Dec 2023
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Manager

Relationship

In general, there are a lot of different pieces of software on the market that have web-based...

Oct 2023
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Manager

Value

My impression is that IntelleChartPRO EHR costs a lot more now than when we first started. I feel...

Oct 2023
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Manager

Relationship

Nextech keeps all their promises but not always right away. There is a feature they talked about and...

Oct 2023
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Manager

Relationship

I have started to develop relationships. I like the fact that I was contacted after I responded to a...

Oct 2023
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Manager

Relationship, Product

I really like the fact that we don't have an in-house server anymore. There is a level of security...

Oct 2023
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Manager

Relationship

I have years of experience in dealing with this type of software. When we came into IntelleChartPRO...

Oct 2023
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Manager

Loyalty, Relationship

I almost feel like Nextech is working on the things that they need to to improve. Probably the...

Oct 2023
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(0)
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Manager

Operations

When Nextech updated the product to v.7 from v.6, there was no current training for the new version....

Oct 2023
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(0)
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Director

Product, Value

Nobody has anything like IntelleChartPRO EHR. In the system, we can see every patient in every...

Oct 2023
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Director

Product

The thing that has gone well with IntelleChartPRO EHR is the fact that it is an extremely...

Oct 2023
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Director

Relationship, Operations, Product

Nextech does a lot of updates to their system, and that is great, but it seems like every time they...

Oct 2023
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(0)
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Director

Relationship

MDI does stand out in their customer service compared to our practice management vendor. I can...

Oct 2023
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Director

Relationship, Product

Nextech is constantly staying up-to-date with new documentation requirements and regulations that...

Oct 2023
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Director

Value

Nextech’s pricing is more à la carte. That is fine. I don't think it is a bad thing that Nextech...

Oct 2023
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(0)
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Director

Loyalty, Product

We use IntelleChartPRO EHR for efficiency purposes to see more patients. Our staff was trained...

Oct 2023
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Director

Relationship

Nextech’s support team could improve by being more timely. If we put a support request into the...

Oct 2023
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Director

Relationship

Nextech’s support team is pretty good, and they solve pretty much everything we need. If we have an...

Oct 2023
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Manager

Product

We integrated Nextech with Practice Plus. Practice Plus is a practice management system that Nextech...

Oct 2023
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Manager

Relationship

Some of the tickets we submit to Nextech take quite a while to get resolved. Nextech sometimes has...

Oct 2023
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Manager

Operations

We don't have good access to training videos from Nextech that are current. If we have a new...

Oct 2023
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Manager

Culture, Relationship

Nextech eventually keeps their promises. Sometimes, it can take them a while to get to that point. I...

Oct 2023
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Manager

Value

In terms of charges from Nextech, we haven't had to change much, and the vendor hasn't really tacked...

Oct 2023
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(0)
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Manager

Operations, Product

Nextech's layout for encounters makes it easy for us to train people, even if they have no...

Oct 2023
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(0)
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Physician

Product, Value

Nextech's system has been much better than our last system. We are already faster with documenting...

Oct 2023
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(0)
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Physician

Product, Value

I very much like Nextech's ability to customize our notes. The customization has made our notes much...

Oct 2023
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(0)
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Physician

Culture, Operations

The training could have been a little better, but it was adequate. We had on-site trainers from...

Oct 2023
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Physician

Culture, Value

We have bundled costs, and so far, we haven't had any surprises. From the beginning, we knew what we...

Oct 2023
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Physician

Relationship

Nextech’s support has been very good. I have opened several support tickets so far, and the vendor...

Oct 2023
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(0)
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Manager

Relationship

I like Nextech overall. Usually, when there is an issue, they tend to respond to it and resolve it...

Oct 2023
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(0)
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Manager

Operations

I wish that when Nextech did live trainings over the internet, they could be a little more detailed....

Oct 2023
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(0)
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Manager

Operations, Product

We have found that anytime Nextech does an upgrade, a lot of our things change. Sometimes, it is...

Oct 2023
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Manager

Operations, Product

I am pretty happy with the system overall. I like how user friendly the system is. It is fairly easy...

Oct 2023
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(0)
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Manager

Relationship, Product

Sometimes with updates, Nextech changes one thing, and it messes up another thing. Some of the...

Sep 2023
||
(0)
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Manager

Operations

Some of the IntelleChartPRO EHR online training videos that are available are not necessarily...

Sep 2023
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(0)
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Manager

Operations, Product

IntelleChartPRO EHR is very user friendly and customizable. I have had a lot of new staff lately,...

Sep 2023
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(0)
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Manager

Relationship

There are some things I would like IntelleChartPRO EHR to do that it doesn't, but Nextech always...

Sep 2023
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(0)
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Analyst/Coordinator

Operations

Previously, whatever the organization already knew is what we were taught whether it was correct or...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

We are able to do day-in and day-out things, navigate IntelleChartPRO EHR, and do all the things...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I would really appreciate having the patient's photo on every single screen so that I could easily...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

It takes about two to three days to even get any sort of answer from Nextech’s support people. By...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I wish we could know more about the IntelleChartPRO EHR upgrades when they come out and could have...

Sep 2023
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(0)
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Manager

Relationship

Sometimes Nextech does updates and doesn't inform us, so they could improve by sending more emails...

Sep 2023
||
(0)
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Manager

Product

In IntelleChartPRO EHR, I like that we are able to view the patients and images and everything that...

Sep 2023
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(0)
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Manager

Product

In IntelleChartPRO EHR, the insurance information doesn't pull over in some of our different areas,...

Sep 2023
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(0)
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Physician

Relationship

Initially, of course, IntelleChartPRO EHR is difficult to start up because of all the setups and...

Sep 2023
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(0)
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Physician

Product

In terms of my daily function, the bulk of what the product does hasn't really changed a whole lot....

Sep 2023
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(0)
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Physician

Loyalty

I'm not sure the product is part of my long-term plans. I'm going to think about switching somewhere...

Sep 2023
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(0)
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Physician

Operations

The vendor hasn’t had recent training. I think the vendor could be doing training even now.

Sep 2023
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(0)
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Physician

Loyalty, Product

To increase my satisfaction over the next year, the vendor would need to have improvement on the...

Sep 2023
||
(0)
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CEO/President

Loyalty, Relationship, Product

Nextech tries really hard to keep all their promises. We are always on the most current version of...

Sep 2023
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(0)
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CEO/President

Operations

Once we got the product set up and running, I was asked whether we could change different things....

Sep 2023
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(0)
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CEO/President

Relationship, Operations

If I push an issue, I get some stuff accelerated up to people who are in the development area, and...

Sep 2023
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(0)
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CEO/President

Value

So far, the vendor has avoided charging for every little thing. I don't know where they are headed....

Sep 2023
||
(0)
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CEO/President

Loyalty, Relationship, Product

Nextech is working on a new way to import images, and they came out with an upgrade, but it didn't...

Sep 2023
||
(0)
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CEO/President

Loyalty

Nextech has a lot of innovations going on. Sometimes Nextech bites off a little more than they can...

Sep 2023
||
(0)
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CEO/President

Product

Nextech just came up with four or five elements that they have released into IntelleChartPRO EHR....

Sep 2023
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(0)
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CEO/President

Loyalty, Product

Ease of use is pretty important. Without it, we would get constant complaints from providers. I...

Sep 2023
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(0)
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Physician

Product

The design of IntelleChartPRO EHR is nice. We like the chart format. We like the ease of the summary...

Sep 2023
||
(0)
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Physician

Operations, Product

IntelleChartPRO EHR is easy to use, and it is very obvious how to use it. The only thing that is...

Sep 2023
||
(0)
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Physician

Relationship

Nextech’s support is really good. There is someone right away. The vendor is good at notifying us...

Sep 2023
||
(0)
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Physician

Relationship, Operations, Product

Nextech could improve their upgrade process by having a physician or a real ophthalmology practice...

Sep 2023
||
(0)
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Physician

Product

The reporting features in IntelleChartPRO EHR are outdated now. We cannot really use a lot of the...

Sep 2023
||
(0)
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Physician

Relationship, Operations, Product

We have had some issues with IntelleChartPRO EHR. For example, the imaging system that we had worked...

Sep 2023
||
(0)
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Physician

Operations

The vendor did a nice update for the consent form, and that was actually a good update. But the...

Sep 2023
||
(0)
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Physician

Operations, Product

When Nextech has releases, they have release days where we can register and watch the release. Some...

Sep 2023
||
(0)
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Manager

Loyalty

We are supposed to be going to another EHR sometime in the future, so IntelleChartPRO EHR will be...

Sep 2023
||
(0)
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Manager

Product

This might sound foolish, but the light and dark theme options in IntelleChartPRO EHR are pretty...

Sep 2023
||
(0)
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Manager

Product

IntelleChartPRO EHR does what it is supposed to do, and I can look at patient demographics, any...

Sep 2023
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(0)
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Manager

Product

With other solutions, if the doctor or another technician goes into a chart in the program, another...

Sep 2023
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(0)
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Manager

Relationship

Anytime I have had to call Nextech because their system was down or was just frozen, Nextech has...

Sep 2023
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(0)
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Manager

Product

When I'm in IntelleChartPRO EHR, there are drop-down boxes, but the drop-down menu lists so many...

Sep 2023
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(0)
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Manager

Product

Generally, I have no problems with IntelleChartPRO EHR. The only thing I would change would be...

Sep 2023
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(0)
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Manager

Product

I like IntelleChartPRO EHR, and if my organization ends up keeping the product, I'm going to be...

Sep 2023
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(0)
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COO

Loyalty, Operations

I am participating in some training, and my satisfaction will increase if Nextech gives me...

Sep 2023
||
(0)
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COO

Relationship

If Nextech solved everything instantly, I would be completely happy, but sometimes, they have to get...

Sep 2023
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(0)
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COO

Relationship

Nextech is always available and accessible. There have been a couple of things that have lasted way...

Sep 2023
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(0)
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COO

Relationship

It is nice to see the executives of Nextech go to conferences. If I have a certain request, I have...

Sep 2023
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(0)
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COO

Product

IntelleChartPRO EHR is the best system I have ever had. I love it. Nextech needs to keep up the good...

Sep 2023
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(0)
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COO

Product

There is more that Nextech could do for our specialty. We have to go to outside websites to file our...

Sep 2023
||
(0)
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COO

Loyalty, Product

We wish we had more integration offerings for IntelleChartPRO EHR. Nextech keeps making things...

Sep 2023
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(0)
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Manager

Product

When the patients come in, we can move them from location to location throughout the product, and we...

Aug 2023
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(0)
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Manager

Loyalty, Product

There is a lot of clicking in the product. Whenever we want to go from one visit to another, we have...

Aug 2023
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(0)
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Manager

Product

While most EHRs have a library to walk us through things step-by-step, I have never figured out...

Aug 2023
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(0)
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Manager

Operations, Product

The product has so many bugs, and it is difficult to get the vendor to fix something. The product is...

Aug 2023
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(0)
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Manager

Relationship

At other organizations, the vendor has stuff that uploads into the patient's charts, but our system...

Aug 2023
||
(0)
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Physician

Product

We want better integration between IntelleChartPRO EHR and another solution we use with regard to...

Aug 2023
||
(0)
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Physician

Relationship, Product

Things related to tasks and lab or test ordering need some attention.

Aug 2023
||
(0)
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COO

Product

The vendor needs to scrap the whole back-end code of the product and start over. A lot of their...

Jul 2023
||
(0)
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COO

Loyalty, Product

It feels like this product is the stepchild of Nextech and they don't invest as much in it. It would...

Jul 2023
||
(0)
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COO

Operations, Product

The only thing the product has going for it is that it was designed by an ophthalmologist for...

Jul 2023
||
(0)
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COO

Relationship, Product

The vendor’s response times could be significantly improved. It could be two or three days before...

Jul 2023
||
(0)
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Manager

Culture, Loyalty

We decided to go with Nextech because some of our staff members knew people who worked at the...

Jun 2023
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(0)
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Manager

Operations

We had a really tough transition to IntelleChartPRO EHR. The implementation was poor because the...

Jun 2023
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(0)
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Manager

Product, Value

In the system, the process of checking in and out is much smoother than the process in our previous...

Jun 2023
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(0)
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Manager

Product

I don’t like the functionality for scheduling appointments in IntelleChartPRO EHR. That...

Jun 2023
||
(0)
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Manager

Relationship

Because of the time difference between us and Nextech, sometimes we have issues because when we need...

Jun 2023
||
(0)
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Manager

Operations

There is not much training or anything that Nextech provides.

Jun 2023
||
(0)
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Manager

Value

Nextech charges for every single thing. If we want labs and x-ray results to automatically go into...

Jun 2023
||
(0)
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Manager

Product

IntelleChartPRO EHR is not the fanciest or nicest looking EHR. It is very archaic in a way. The...

Jun 2023
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(0)
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Manager

Product

I wish IntelleChartPRO EHR were more customizable. If the doctor wants to add something as a default...

May 2023
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(0)
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Manager

Relationship

It sometimes seems like Nextech doesn't have that much tech support available at certain hours, even...

May 2023
||
(0)
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Manager

Operations

Nextech is transparent with their training. There is a customer portal where we can access any...

May 2023
||
(0)
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Manager

Operations

When we first switched over to Nextech's product, it was new, and the training people from Nextech...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Nextech needs more employees. The vendor's Knowledge Base resource is backed up, and several tickets...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

We would like to have more integration points with our practice management solution.

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

We have been pretty satisfied with what we have done so far with Nextech. The customer service has...

Apr 2023
||
(0)
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Manager

Product, Product

IntelleChartPRO EHR is good for ophthalmologists. Some doctors have been doing things on paper for...

Apr 2023
||
(0)
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Manager

Relationship, Relationship, Operations, Operations

Nextech does what is needed to keep up to par. Because we report MIPS every year, the vendor has to...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

The vendor is good with support. We can either get ahold of them through email, the portal, or a...

Apr 2023
||
(0)
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Manager

Operations, Operations

When Nextech trained us, things were good. They came to the office and followed up. If there are any...

Apr 2023
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Manager

Culture, Culture, Value, Value

If we add a location or something like that, Nextech has a setup fee, but it is not high.

Apr 2023
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Manager

Operations

The initial training from the vendor was great. The ongoing training is nonexistent. We do not have...

Apr 2023
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Manager

Product

The few frustrations we have with IntelleChart PRO EHR are IT related. For example, we try to upload...

Apr 2023
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Manager

Relationship, Operations, Product

The vendor puts their updates in writing; we just have to read the updates all the way through to...

Apr 2023
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Manager

Product

Clinically, IntelleChart PRO EHR drives our outcomes, but the system fails when it comes to...

Apr 2023
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Manager

Relationship

Our relationship with the vendor is good. We had some hiccups with the practice management portion...

Apr 2023
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Manager

Operations, Value

We don't receive any ongoing training without a cost, and things can get pretty expensive. We do...

Apr 2023
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Manager

Product

Nextech tends to upgrade the system without our knowledge, and sometimes the upgrades don’t work....

Apr 2023
||
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Manager

Operations, Product

The product is very user friendly. I can train new staff members pretty quickly on it because of its...

Apr 2023
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Director

Product

I have had a very good experience with IntelleChartPRO EHR. The solution fits our needs well. It is...

Apr 2023
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Director

Relationship

Nextech is very receptive to input, and they are open to feedback on their development pathway.

Apr 2023
||
(0)
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Director

Relationship

Nextech’s support team is very good and receptive, and they escalate things appropriately.

Apr 2023
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Manager

Relationship

I never believe anybody keeps all their promises, but Nextech listens. I believe they acknowledge...

Mar 2023
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Manager

Product

The quality reports from Nextech are very good. Anybody from technicians to doctors can prove that...

Mar 2023
||
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Manager

Product

IntelleChartPRO EHR is very user friendly, and I like how I can see the entire workflow. I can see...

Mar 2023
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Manager

Relationship

Whatever I ask the vendor to do to improve the product from my practice, they go ahead and do it for...

Mar 2023
||
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Manager

Relationship, Product

I have been with Nextech for several years, and their improvements have been good. There have been...

Mar 2023
||
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Director

Relationship, Product

The reporting within IntelleChartPRO is horrible. We cannot do anything independently. We have to...

Mar 2023
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Director

Relationship

Nextech does a good job of keeping up-to-date with all of the MIPS regulations that go into effect....

Mar 2023
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Director

Relationship

I like that when I make a phone call over to Nextech, I can almost always get a person. When I send...

Mar 2023
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Manager

Relationship, Operations

When Nextech launches a new program, they really don't go into details explaining things as the new...

Mar 2023
||
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Manager

Relationship

It sometimes takes too long for us to hear back on the tickets or order numbers that we submit.

Mar 2023
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