IntelleChartPRO EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
Training is where Nextech falls short. Access to regular training is limited, and compared to other...
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Relationship
Nextech’s support is inconsistent and often depends on how loudly and how often we complain. We need...
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Product
IntelleChartPRO EHR has the functionalities we need, but that is both the benefit and the problem....
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Loyalty
The road map keeps changing, and the overall vision is unclear with Nextech. The latest promise is...
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Product
There is nothing else even close to IntelleChartPRO EHR. IntelleChartPRO EHR is still as good a...
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Relationship
As our practice has grown, it has become more challenging to make changes or get questions answered....
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Value
Over time, the solution has become more expensive and less useful to us. Updates routinely create...
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Operations
Nextech did a great job with training. Our transition went wonderfully. Nextech does a great job for...
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Relationship
For support, we turn in a ticket, and the vendor tries to close the ticket too soon before they...
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Product
There are a few things in IntelleChartPRO EHR that we have been begging Nextech to address, but they...
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Product
I would absolutely recommend IntelleChartPRO EHR. It is great for our subspecialty and is easy to...
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Culture, Value
I wish Nextech could be more transparent with their charges. They will nickel-and-dime us for every...
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Value
IntelleChartPRO EHR is much more fluid than other EHRs. I highly recommend it for private practices....
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Product, Value
Nextech is heavily promoting AI and new add-on features, but I don’t want additional costs when the...
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Culture
I do not feel Nextech is fair or transparent with pricing. There have been multiple pricing issues,...
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Loyalty
I’m unsure about Nextech's system as a long-term solution, especially since we don’t truly own our...
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Product
The system is difficult to use, and there is no easy way to see what I am being billed for. That...
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Relationship, Operations
The training program has been excellent, and when I submit support tickets, the support people are...
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Operations
The setup for the solution was very good. However, the trainer we had from Nextech during our...
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Product
IntelleChartPRO EHR is highly customizable at the physician level, and that makes a significant...
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Relationship
The positive aspect of Nextech's support is that I can usually reach a support person quickly by...
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Product
There are a few gaps in IntelleChartPRO EHR that are frankly mind-boggling; it is missing features...
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Relationship
I’m supposed to have a Nextech customer success manager. The first one was very unresponsive. Things...
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Culture
Nextech is fairly transparent with pricing, but provider deactivation takes too long. During that...
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Operations
IntelleChartPRO EHR is a horrible program. Everyone should stay away from it. Nextech did a horrible...
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Culture
When we did a demo and met with the Nextech sales team, we were under the impression that certain...
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Loyalty, Product
We use Nextech’s PM solution. Converting to it was a difficult transition, and it isn't a perfect...
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Loyalty, Value
Our doctors are looking into having ambient listening so that the doctor can dictate and the system...
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Relationship, Product
The system's capabilities are getting there for reports, but we are unable to pull accurate reports....
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Product
It would be helpful if incoming referrals came in digitally in the system. They still come in by...
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Operations, Product, Value
With the system education, it would be great if it could be emailed to the patient so that we only...
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Relationship, Operations
I like the support that we get from Nextech. We have subscribed to receive some support for a...
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Operations
The initial training for IntelleChartPRO EHR was a little frustrating because the particular person...
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Relationship
Sometimes when we put in a ticket with Nextech for something to be fixed, it takes quite a long...
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Product, Value
IntelleChartPRO EHR is customizable, user-friendly, and easy to navigate. We have pretty accurate...
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Value
IntelleChartPRO EHR is very expensive. It is one of the biggest things in our budget.
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Product
There is something called concurrent charting where two people can be in the chart at the same time,...
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Product
IntelleChartPRO EHR is a great improvement from paper charts, and there are a lot of positives with...
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Operations
Nextech has a ticket system, but they don't always get back to us or push the follow-up, and that is...
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Product
IntelleChartPRO EHR is about as flexible as a steel rod. Sometimes we check intraocular pressure. We...
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Product
Nextech’s letters are horrendous. Their prescription-writing program, which is from a third party,...
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Relationship
Nextech’s service stinks. It depends on the issue. When the system crashes, they are pretty good at...
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Loyalty, Value
Our system before was so bad that we abandoned it after a few months. And when we finally decided,...
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Operations
It has been a long time since we did training, but initially, Nextech didn't let us put in our...
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Product, Value
There is very little benefit to EMRs, but the one benefit is that it is easier to bill, read, and...
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Relationship, Value
Nextech is evolving with industry standards and regulatory requirements. The solution is reasonably...
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Product
Based on my experience in a large practice, Nextech’s back-end tracking is not ideal. We...
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Operations, Product
IntelleChartPRO EHR historically offered a community portal with training resources, including a...
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Product
There are several areas in IntelleChartPRO EHR that could be more user-friendly, and that may point...
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Relationship
Nextech’s support has improved over time. In the past, we experienced significant delays, largely...
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Relationship
Our customer support manager is excellent and consistently does their best to advocate for us and...
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Product
IntelleChartPRO EHR is getting better, but it still feels cumbersome with a lot of clicking and...
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Product
Ophthalmologists across the board seem very pleased with IntelleChartPRO EHR. Hands down, they all...
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Relationship
I do have a client service person from Nextech, but the vendor has a high turnover rate and does not...
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Operations
One upgrade we did for the system was a disaster. Nextech didn't tell us that we wouldn't be able to...
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Operations
Our implementation with Nextech was very poor, and I hope that when I go to the vendor's conference,...
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Culture, Relationship
Nextech's provider representatives don't keep promises. They say that they can fix things, but they...
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Product
There are things in IntelleChartPRO EHR that we can't do ourselves, like adding in CPT codes. We use...
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Operations, Product, Value
The system does its job, but it is not very user friendly. It requires a lot of clicks. There is no...
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Product
When we set e-faxes, it is cumbersome just to manage lists in the system. Even when we restrict...
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Relationship, Product
Nextech could improve the system by providing better documents. The system's management side speaks...
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Product
IntelleChartPRO EHR is okay. It is somewhat easy to do charting in it. I would like users to be able...
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Relationship
I wouldn't buy IntelleChartPRO EHR again due to the vendor's lack of knowledgeable representatives....
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Relationship
Nextech's support people could improve their speed of response. They could also have more defined...
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Product, Value
IntelleChartPRO EHR is a solid enough product. I would encourage others to evaluate the landscape....
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Relationship
Nextech is not that responsive when it comes to individualizing the product. We have to work around...
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Loyalty, Relationship, Product
The product is pretty solid. One interesting thing is that Nextech has a module for a surgery...
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Value
The one thing that irked me at one point was that Nextech raised our rate. It went up quite a bit in...
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Product
Nextech needs to make the system easier to use for general ophthalmology; they have never really...
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Relationship
Nextech could improve their management of cases. If a user puts in a support case, the management of...
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Product
IntelleChartPRO EHR makes sense for ophthalmology, and it is easy to follow. It is easy to train new...
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Relationship
With Nextech's service, some issues need to be addressed in a wide sense. Nextech has a community...
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Loyalty
Whether we adopt AI in the future will depend on Nextech. I know that they are working on it. I have...
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Culture, Value
Nextech recently added a charge for our faxes. They used to grant us a certain number of free pages...
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Product
Nextech has really updated their coding. They have kept up on all of the coding regulations and...
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Culture
Nextech doesn't always keep their promises. I would say that is more about the timelines they give...
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Culture, Value
When I spoke with the administrator, one of the main selling points Nextech gave us was that they...
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Relationship
We work with someone at Nextech who genuinely tries to help and address our needs. We have a main...
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Product
Nextech sometimes focuses on technical features, and the real needs of users can get lost. Some...
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Relationship
Overall, the vendor's support team does a decent job, but some issues seem to disappear into a pit....
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Loyalty, Product
We noticed something when uploading files. The process of uploading files was working, but the...
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Operations
Nextech tends to upgrade the product faster than they can keep the training updated. The training...
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Loyalty, Relationship
Nextech is a very young company, and their product is also in the early stages. Even though there...
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Product
Obtaining good MIPS reporting is easy. As we go through each chart, the system flags items we may...
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Relationship
One minor complaint is that the company and the software go by so many names, including Nextech,...
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Operations
The vendor includes a lot of screenshots in their training materials, and those are helpful for...
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Relationship
Overall, I think Nextech is a great company and very knowledgeable. My doctors are constantly...
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Relationship
Nextech is always up-to-date on technology. I have never talked with anyone at the company who...
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Product
The system is very user-friendly, and the team is always diligent about keeping things up-to-date....
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Relationship
Nextech has served me well.
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Operations
We work with someone on our training. That person is brilliant. They can figure anything out. They...
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Product
There are many things that Nextech works on before we even know about them, like upgrades and...
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Relationship
I feel like the world is open to me and that I can ask for anything and make it happen with Nextech....
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Product
There are some things about the system that are super tedious, especially its reports. Part of that...
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Relationship, Operations
We had a ton of changes within our practice due to mergers with other hospitals, and therefore, we...
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Relationship, Operations, Product
We built an integration between IntelleChartPRO EHR and Epic's systems because we had a partnering...
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Product
I like the bubble clicking in IntelleChartPRO EHR. Our ability to customize things and save bubbles...
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Loyalty, Product
I still think IntelleChartPRO EHR is one of the best solutions out there for ophthalmology. It has...
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Operations
Nextech’s training is average. They could provide periodic live human reviews and give feedback. The...
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Relationship
Nextech hasn’t said they are going to do something that they haven't done. They are constantly...
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Product
There could be some more clinical reporting availability rather than business reporting out of the...
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Operations, Product
IntelleChartPRO EHR is often very easy to use. The doctors generally like the flow and ease of use,...
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Culture, Relationship
We have had many changes to our support people, including our sales and customer success manager....
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Relationship, Product
There are some bugs that don't get fixed when they are known about, or the bugs get minimized in...
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Product
Our physicians like IntelleChartPRO EHR. However, the EHR is not as technologically advanced as...
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Relationship
Nextech's customer service is low. Sometimes, the tech person we get isn't knowledgeable and doesn't...
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Operations
A lot of Nextech's training videos either aren't updated or are old and have terrible default...
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Culture, Product
We were promised that IntelleChartPRO EHR was the best option for ophthalmology, but it is not. The...
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Relationship
Nextech has gotten better at being proactive. Now, we are getting little updates.
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Relationship, Product
IntelleChartPRO EHR is lacking a lot of customization options. When we point that out to Nextech,...
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Loyalty
IntelleChartPRO EHR is just a charting system. Nextech is still having issues with integration. As...
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Culture, Value
At this point, Nextech hasn't charged us for any extra things that they have had to do to stay...
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Operations, Product
IntelleChartPRO EHR's ease of use for new employees really depends on the person and how willing...
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Product, Value
The practice management in Nextech is very weak. It is not an enterprise solution for our volume....
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Product
The solution does not play very well with others. It might be easier to integrate on the EHR side....
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Product
IntelleChartPRO EHR is just clunky and manual, and it is not intuitive for new users. For example,...
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Loyalty, Relationship
Nextech is really doing some investments. They have indicated that they have done a lot of hiring,...
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Relationship
Our providers love IntelleChartPRO EHR. Nextech has incredibly good customer service; we have a...
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Relationship
Support is lacking from Nextech. We have been told about many improvements being made in the...
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Relationship, Product
One improvement we have experienced is that Nextech has gotten much better with their broadcasted...
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Loyalty, Relationship
Nextech is working on an ambient listening tool that they have launched in beta, but I am not sure...
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Product
We are trying to do a lot of things with AI, but the AI tools that we are trying to implement always...
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Relationship
The vendor's people take a significant amount of time to get back to us. I think it takes them...
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Culture, Relationship
We talk to someone monthly, and that person is responsive. I would give them a positive score for...
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Value
The system isn't expensive, but we aren't sure whether it is worth what we are paying for it. I...
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Product
We are not big fans of the system, but it gets the job done. Right now, with our other priorities,...
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Value
Nextech charges for every little thing. IntelleChartPRO EHR needs a lot of connections to third...
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Product
It is kind of a running joke that every upgrade will break the system. After an upgrade, existing...
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Loyalty, Product
Honestly, I would just scrap the existing IntelleChartPRO EHR and create a whole new platform....
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Product, Value
I would tell others that the system is an option, but I wouldn't recommend it.
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Product
The product doesn't seem to do what our doctors were told it could. Our doctors are sort of resigned...
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Product
We have a strong CSM because we have a strong tool, but the tool isn't strong because of them.
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Relationship
I would give the vendor a middle score for delivering new tech because they are making an effort,...
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Value
I don't feel like we are getting our money's worth from the system.
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Loyalty
I don't think the vendor is going to change anything in the next 12 months.
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Value
Nextech charges for every little thing. I don't feel like I'm being overcharged. The solution is...
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Product
The biggest strength of Nextech is that they have a dominant share in the rental market. That is a...
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Product
All the EHR vendors always promote their programs as the best, but they are not. IntelleChartPRO EHR...
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Culture, Relationship
Nextech is limited in what they can do. It isn't like they can't keep a promise; it is that they...
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Product
One of the big complaints about IntelleChartPRO EHR is that the server-side stuff can be slow and...
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Product, Value
Some of the feature upgrades that we have discussed with Nextech have not been implemented. The...
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Relationship
There are a lot of things that I would recommend that Nextech improve. I would suggest that Nextech...
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Relationship, Product
The last couple of months have been rough, so I wouldn't recommend IntelleChartPRO EHR right now. We...
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Culture, Operations
We definitely want to see more AI items. Nextech has been advertising those for the last couple of...
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Relationship
The fact that IntelleChartPRO EHR was originally designed by a retina specialist means that the...
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Value
Nextech doesn’t avoid charging for things like part-time providers. Nextech has different fees for a...
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Product
IntelleChartPRO EHR is somewhat intuitive. If there is an error when the doctor or one of the techs...
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Relationship
Nextech’s support is outstanding. We don't have to wait long; the wait could be anywhere from two to...
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Loyalty, Product
I would like Nextech to get more involved with AI. At their most recent user conference, they talked...
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Relationship
Nextech currently has a couple of glitches. Their turnaround on internal glitches isn't immediate,...
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Value
IntelleChartPRO EHR is a fantastic product, but I do know of other products that are constantly...
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Value
I would buy IntelleChartPRO EHR again, but I would investigate other systems too. Nextech keeps...
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