IntelleChartPRO EHR Commentary

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IntelleChartPRO EHR is good. The billing and the deception that always seems to be in the vendor's...

Nextech has turnover with their client success managers. I know it's very hard to get good employees....

One positive thing I have to say about Nextech is their support. When we call the support team, they...

When one of our doctors retired, I asked our Nextech client success manager when we should...

Nextech institutes new fees and changes protocols or policies without communication. After the...

We’ve had to use IntelleChartPRO EHR because switching EHRs is a very difficult and painful thing to...

Nextech does have training programs, and they will train us on how to use IntelleChartPRO EHR. It’s...

Nextech’s communication overall is terrible. There’s a lot of back-and-forth, and it’s hard to get...

We have a lot of additional tools we’ve created to do things that IntelleChartPRO EHR normally...

From an EHR perspective, we really like IntelleChartPRO EHR. One of the biggest features is that it...

I've always said Nextech bites off more than they can chew. I feel like they've gotten so big over...

Nextech needs to beef up their analytical reporting. They need to have staff trained to be able to...

Nextech is fairly easy to work with as a company. We're assigned an account manager who is easily...

Nextech needs to update their protocols. They have a Nextech community portal for all of our...

IntelleChartPRO EHR works really well with our workflow. We're able to document everything. The...

I do not have an issue with any of Nextech’s support. Their communication is spot on, depending on...

Nextech’s reporting platform is terrible. To make it better, they need a more robust platform that...

Nextech’s account managers don't take the time to review the accounts. Early on, we had an account...

We recently switched products, and we had a massive issue with our implementation. Nextech knew we...

We have a lot of open tickets. A lot of vendors assume we can find workarounds. The volume we see on...

We are limited by the initial setup. Once the initial setup is in place, everything else just falls...

I see the vision, and that is why we have stayed with the product. It just takes a very long time to...

Nextech is definitely comparable. They have good price value, and they are trying to provide...

My biggest takeaway is that people who work for Nextech know their product well enough to be a good...

IntelleChartPRO EHR is wonderful when it is working correctly. However, every time Nextech upgrades...

We don't have a significant relationship with the sales team from Nextech. We are looking to get...

Most people at our company would not recommend IntelleChartPRO EHR, particularly for our specialty....

For our specialty, the partnership with Nextech is adequate but limited in terms of resolving...

We experienced significant frustration during the transition to IntelleChartPRO EHR. While...

The service meets our basic needs, and we make it work. While new functionality is limited and not...

When we contact Nextech's support team about issues, speaking directly with someone to troubleshoot...

Many items were discussed during our sales calls as we worked to align our facilities. We were told...

There was no formal training plan from Nextech for a certain type of facility we have, and we did...

I wouldn’t purchase IntelleChartPRO EHR again because of numerous billing challenges. Even basic...

From a business partnership perspective, Nextech is okay. We have had to purchase multiple add-on...

There are areas where the system performs well. One thing we really value is the ability to set...

Regarding patient communication and portal functionality in IntelleChartPRO EHR, we keep patient...

On the billing side, training is a major gap with IntelleChartPRO EHR. I saw this firsthand. The...

Nextech frequently talks about upcoming enhancements around patient balances and communication. At...

We can’t get someone on the phone from Nextech. We have to submit a ticket and then go back and...

With IntelleChartPRO EHR, the server performance has to improve so that large remittances for big...

The training for Nextech was a mess. My technicians were sent to another office, but I had no idea...

I don’t have anyone to contact at Nextech generally. I went to a conference and had a one-on-one...

We would like to make some changes in IntelleChartPRO EHR. We need a little more dedication to some...

I have always been with Nextech, and I do like the support that we have, but there are definitely...

IntellechartPRO EHR gets the billing done, but it could be more serviceable, a little more...

There have been times when I have had to go back to Nextech's customer support and reiterate or...

Nextech IntellechartPRO EHR has actually streamlined my job a little. It is so easy for the doctors...

Training is where Nextech falls short. Access to regular training is limited, and compared to other...

Nextech’s support is inconsistent and often depends on how loudly and how often we complain. We need...

IntelleChartPRO EHR has the functionalities we need, but that is both the benefit and the problem....

The road map keeps changing, and the overall vision is unclear with Nextech. The latest promise is...

There is nothing else even close to IntelleChartPRO EHR. IntelleChartPRO EHR is still as good a...

As our practice has grown, it has become more challenging to make changes or get questions answered....

Over time, the solution has become more expensive and less useful to us. Updates routinely create...

Nextech did a great job with training. Our transition went wonderfully. Nextech does a great job for...

For support, we turn in a ticket, and the vendor tries to close the ticket too soon before they...

There are a few things in IntelleChartPRO EHR that we have been begging Nextech to address, but they...

I would absolutely recommend IntelleChartPRO EHR. It is great for our subspecialty and is easy to...

I wish Nextech could be more transparent with their charges. They will nickel-and-dime us for every...

IntelleChartPRO EHR is much more fluid than other EHRs. I highly recommend it for private practices....

Nextech is heavily promoting AI and new add-on features, but I don’t want additional costs when the...

I do not feel Nextech is fair or transparent with pricing. There have been multiple pricing issues,...

I’m unsure about Nextech's system as a long-term solution, especially since we don’t truly own our...

The system is difficult to use, and there is no easy way to see what I am being billed for. That...

The training program has been excellent, and when I submit support tickets, the support people are...

The setup for the solution was very good. However, the trainer we had from Nextech during our...

IntelleChartPRO EHR is highly customizable at the physician level, and that makes a significant...

The positive aspect of Nextech's support is that I can usually reach a support person quickly by...

There are a few gaps in IntelleChartPRO EHR that are frankly mind-boggling; it is missing features...

I’m supposed to have a Nextech customer success manager. The first one was very unresponsive. Things...

Nextech is fairly transparent with pricing, but provider deactivation takes too long. During that...

IntelleChartPRO EHR is a horrible program. Everyone should stay away from it. Nextech did a horrible...

When we did a demo and met with the Nextech sales team, we were under the impression that certain...

We use Nextech’s PM solution. Converting to it was a difficult transition, and it isn't a perfect...

Our doctors are looking into having ambient listening so that the doctor can dictate and the system...

The system's capabilities are getting there for reports, but we are unable to pull accurate reports....

It would be helpful if incoming referrals came in digitally in the system. They still come in by...

With the system education, it would be great if it could be emailed to the patient so that we only...

I like the support that we get from Nextech. We have subscribed to receive some support for a...

The initial training for IntelleChartPRO EHR was a little frustrating because the particular person...

Sometimes when we put in a ticket with Nextech for something to be fixed, it takes quite a long...

IntelleChartPRO EHR is customizable, user-friendly, and easy to navigate. We have pretty accurate...

IntelleChartPRO EHR is very expensive. It is one of the biggest things in our budget.

There is something called concurrent charting where two people can be in the chart at the same time,...

IntelleChartPRO EHR is a great improvement from paper charts, and there are a lot of positives with...

Nextech has a ticket system, but they don't always get back to us or push the follow-up, and that is...

IntelleChartPRO EHR is about as flexible as a steel rod. Sometimes we check intraocular pressure. We...

Nextech’s letters are horrendous. Their prescription-writing program, which is from a third party,...

Nextech’s service stinks. It depends on the issue. When the system crashes, they are pretty good at...

Our system before was so bad that we abandoned it after a few months. And when we finally decided,...

It has been a long time since we did training, but initially, Nextech didn't let us put in our...

There is very little benefit to EMRs, but the one benefit is that it is easier to bill, read, and...

Nextech is evolving with industry standards and regulatory requirements. The solution is reasonably...

Based on my experience in a large practice, Nextech’s back-end tracking is not ideal. We...

IntelleChartPRO EHR historically offered a community portal with training resources, including a...

There are several areas in IntelleChartPRO EHR that could be more user-friendly, and that may point...

Nextech’s support has improved over time. In the past, we experienced significant delays, largely...

Our customer support manager is excellent and consistently does their best to advocate for us and...

IntelleChartPRO EHR is getting better, but it still feels cumbersome with a lot of clicking and...

Ophthalmologists across the board seem very pleased with IntelleChartPRO EHR. Hands down, they all...

I do have a client service person from Nextech, but the vendor has a high turnover rate and does not...

One upgrade we did for the system was a disaster. Nextech didn't tell us that we wouldn't be able to...

Our implementation with Nextech was very poor, and I hope that when I go to the vendor's conference,...

Nextech's provider representatives don't keep promises. They say that they can fix things, but they...

There are things in IntelleChartPRO EHR that we can't do ourselves, like adding in CPT codes. We use...

The system does its job, but it is not very user friendly. It requires a lot of clicks. There is no...

When we set e-faxes, it is cumbersome just to manage lists in the system. Even when we restrict...

Nextech could improve the system by providing better documents. The system's management side speaks...

IntelleChartPRO EHR is okay. It is somewhat easy to do charting in it. I would like users to be able...

I wouldn't buy IntelleChartPRO EHR again due to the vendor's lack of knowledgeable representatives....

Nextech's support people could improve their speed of response. They could also have more defined...

IntelleChartPRO EHR is a solid enough product. I would encourage others to evaluate the landscape....

Nextech is not that responsive when it comes to individualizing the product. We have to work around...

The product is pretty solid. One interesting thing is that Nextech has a module for a surgery...

The one thing that irked me at one point was that Nextech raised our rate. It went up quite a bit in...

Nextech needs to make the system easier to use for general ophthalmology; they have never really...

Nextech could improve their management of cases. If a user puts in a support case, the management of...

IntelleChartPRO EHR makes sense for ophthalmology, and it is easy to follow. It is easy to train new...

With Nextech's service, some issues need to be addressed in a wide sense. Nextech has a community...

Whether we adopt AI in the future will depend on Nextech. I know that they are working on it. I have...

Nextech recently added a charge for our faxes. They used to grant us a certain number of free pages...

Nextech has really updated their coding. They have kept up on all of the coding regulations and...

Nextech doesn't always keep their promises. I would say that is more about the timelines they give...

When I spoke with the administrator, one of the main selling points Nextech gave us was that they...

We work with someone at Nextech who genuinely tries to help and address our needs. We have a main...

Nextech sometimes focuses on technical features, and the real needs of users can get lost. Some...

Overall, the vendor's support team does a decent job, but some issues seem to disappear into a pit....

We noticed something when uploading files. The process of uploading files was working, but the...

Nextech tends to upgrade the product faster than they can keep the training updated. The training...

Nextech is a very young company, and their product is also in the early stages. Even though there...

Obtaining good MIPS reporting is easy. As we go through each chart, the system flags items we may...

One minor complaint is that the company and the software go by so many names, including Nextech,...

The vendor includes a lot of screenshots in their training materials, and those are helpful for...

Overall, I think Nextech is a great company and very knowledgeable. My doctors are constantly...

Nextech is always up-to-date on technology. I have never talked with anyone at the company who...

The system is very user-friendly, and the team is always diligent about keeping things up-to-date....

Nextech has served me well.

We work with someone on our training. That person is brilliant. They can figure anything out. They...

There are many things that Nextech works on before we even know about them, like upgrades and...

I feel like the world is open to me and that I can ask for anything and make it happen with Nextech....

There are some things about the system that are super tedious, especially its reports. Part of that...

We had a ton of changes within our practice due to mergers with other hospitals, and therefore, we...

We built an integration between IntelleChartPRO EHR and Epic's systems because we had a partnering...

I like the bubble clicking in IntelleChartPRO EHR. Our ability to customize things and save bubbles...

I still think IntelleChartPRO EHR is one of the best solutions out there for ophthalmology. It has...

Nextech’s training is average. They could provide periodic live human reviews and give feedback. The...

Nextech hasn’t said they are going to do something that they haven't done. They are constantly...

There could be some more clinical reporting availability rather than business reporting out of the...

IntelleChartPRO EHR is often very easy to use. The doctors generally like the flow and ease of use,...

We have had many changes to our support people, including our sales and customer success manager....

There are some bugs that don't get fixed when they are known about, or the bugs get minimized in...

Our physicians like IntelleChartPRO EHR. However, the EHR is not as technologically advanced as...

Nextech's customer service is low. Sometimes, the tech person we get isn't knowledgeable and doesn't...

A lot of Nextech's training videos either aren't updated or are old and have terrible default...

We were promised that IntelleChartPRO EHR was the best option for ophthalmology, but it is not. The...

Nextech has gotten better at being proactive. Now, we are getting little updates.

IntelleChartPRO EHR is lacking a lot of customization options. When we point that out to Nextech,...