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NextGen Enterprise EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)

Subject Expert
Chris Clune
Engagement Partner
KLAS Engagement Partner - Chris Clune
 

Commentary Summary

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User Commentary

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Director

I would buy NextGen Enterprise EHR again because NextGen Healthcare has been good to us. But...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

NextGen Healthcare’s training program used to be more open and free, so I could have any of my team...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

NextGen Healthcare could improve things if they could have more onshore support rather than offshore...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

NextGen Enterprise EHR might be part of our long-term plans. We might consider other products. The...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

The ability we have to customize the solution is definitely NextGen Enterprise EHR's biggest...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

NextGen Enterprise EHR looks like it's been stuck in the 1980s, and it's cumbersome to access when...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We have really good account managers with NextGen Healthcare, and we do have pretty good...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

NextGen Enterprise EHR works so well for some organizations, but I think we’re just too big for it.

Comment Tone Positive
Pillars Product
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VP/Other Executive

With NextGen Enterprise EHR, we like the ease of documentation for office visits. The tasking is...

Comment Tone Positive
Pillars Product
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VP/Other Executive

I'd like easier customization with NextGen Enterprise EHR. We can do a lot with the solution, but it...

Comment Tone Negative
Pillars Product
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CIO

I would like NextGen Healthcare to develop an enterprise agreement that gives me access to every...

Comment Tone Negative
Pillars Culture, Product
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CIO

NextGen Enterprise EHR’s biggest strength is that it has a mix of the specialties and practices that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

NextGen Healthcare is going through an extensive change in architecture. As an application, the EHR...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We go into NextGen Healthcare's Success Community to help us with training. Success Community is the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

NextGen Healthcare has NextGen Office, which is strictly web based, but the current version that...

Comment Tone Negative
Pillars Loyalty, Product
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Manager

I think NextGen Healthcare is really good for organizations like us because some people have...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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I don't know whether functionality is really the biggest issue with the EHR. The issue is just...

Comment Tone Negative
Pillars Loyalty, Product, Value
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The training videos are very hard to watch. They seem a little outdated. They are hard to follow....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

NextGen Healthcare’s support is pretty good. There is just a lag time on tickets, and if we want to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

Our organization is happy with NextGen Enterprise EHR. The product works for us, and we like the...

Comment Tone Positive
Pillars Product
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Director

The EHR space is lacking in options. Most organizations cannot afford to stay on NextGen Enterprise...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We tried to use three of NextGen Healthcare's patient portal solutions, and each time, the...

Comment Tone Negative
Pillars Operations
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Physician

NextGen Healthcare charges us a lot, and I think that is a lot of the reason why we don't have all...

Comment Tone Negative
Pillars Value
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Physician

A couple of years ago, NextGen Healthcare's upgrades were really bad. They know that because they...

Comment Tone Negative
Pillars Operations
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Physician

From the doctors' perspective, it is relatively easy to see a patient and then schedule them. It is...

Comment Tone Positive
Pillars Product
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Physician

Every time NextGen Enterprise EHR gets an upgrade, it looks the same to me. There is not too much of...

Comment Tone Negative
Pillars Product
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Physician

I have never been on anything but NextGen Enterprise EHR, but other people have said that...

Comment Tone Positive
Pillars Operations, Product
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Physician

Right now, I would say yes to buying NextGen Enterprise EHR again, purely because of NextGen...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

The NextGen Healthcare offerings are either too expensive or missing features provided by other vendors....

Comment Tone Negative
Pillars Value
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Analyst/Coordinator

The EHR functions, but it is getting old, and our providers are expecting more and getting nothing...

Comment Tone Negative
Pillars Loyalty
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Director

For our last upgrade, NextGen Healthcare hosted it and helped with the process. However, during the...

Comment Tone Negative
Pillars Operations
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Director

We are currently testing NextGen Office Ambient Assist with some of our providers and have run into...

Comment Tone Negative
Pillars Operations
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Director

The support for NextGen Enterprise EHR is really difficult. Response times are slow, and there is...

Comment Tone Negative
Pillars Relationship
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Director

When we first bought NextGen Enterprise EHR, it was one of the top systems in the nation. Now it has...

Comment Tone Negative
Pillars Product
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COO

NextGen Enterprise EHR meets regulatory requirements, but it also causes issues. It glitches for the...

Comment Tone Negative
Pillars Product
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COO

I’m hopeful about NextGen Healthcare's next upgrade since there is ambient listening and a mobile...

Comment Tone Positive
Pillars Loyalty, Product
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COO

NextGen Enterprise EHR works really well for users who are interested in using NextGen Healthcare's...

Comment Tone Positive
Pillars Operations, Product
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VP/Other Executive

NextGen Healthcare’s support is not good. They tell us they are down when we already know that, so...

Comment Tone Negative
Pillars Relationship
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VP/Other Executive

Historically, NextGen Enterprise EHR’s integration was really good, but that was because we had...

Comment Tone Negative
Pillars Product
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VP/Other Executive

NextGen Enterprise EHR is the best bang for the buck from my perspective, but I'm not a user. For...

Comment Tone Negative
Pillars Loyalty, Value
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VP/Other Executive

NextGen Healthcare is always shooting themself in the foot. The portal is the most painful thing. I...

Comment Tone Negative
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VP/Other Executive

We have a ton of subspecialties at our organization, so there isn't really any out-of-the-box...

Comment Tone Positive
Pillars Product
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VP/Other Executive

When NextGen Healthcare was bought out by a private equity firm, they got rid of the people who...

Comment Tone Negative
Pillars Relationship
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VP/Other Executive

We do have very good executive involvement from NextGen Healthcare. Whether they are able to solve...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

NextGen Healthcare is making changes in how they are supporting clients, and they are forcing...

Comment Tone Negative
Pillars Loyalty
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VP/Other Executive

We would like to see fewer clicks in NextGen Enterprise EHR. That is the number-one request from our...

Comment Tone Negative
Pillars Loyalty, Product
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VP/Other Executive

It is wonderful to have all of these functions with NextGen Healthcare under one umbrella. It is...

Comment Tone Positive
Pillars Product
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Manager

We pay separately for every piece of functionality that we get from NextGen Healthcare. There are a...

Comment Tone Negative
Pillars Culture, Value
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Manager

Using NextGen Healthcare's system, we have been able to move many programs from paper-based manual...

Comment Tone Positive
Pillars Loyalty, Product, Value
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Manager

There is too much variation in all of the different data fields in the system, and we don't have the...

Comment Tone Negative
Pillars Product
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Manager

I like the ability to customize in NextGen Enterprise EHR. We have been on it for a long time, and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

NextGen Healthcare tends to overpromote. They tell us that the next version will do 10 things, then...

Comment Tone Negative
Pillars Relationship, Product
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Manager

NextGen Enterprise EHR has always been slow. We have always had performance issues. Our database was...

Comment Tone Negative
Pillars Product, Value
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Manager

We have trouble every time we go through an upgrade for NextGen Enterprise EHR. It does have its own...

Comment Tone Negative
Pillars Operations, Product
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Manager

NextGen Healthcare was sold to a capital group. Most of the support from NextGen Healthcare was...

Comment Tone Negative
Pillars Culture, Relationship
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Manager

The biggest thing that the providers would like to see improved in NextGen Enterprise EHR is the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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