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NextGen Enterprise EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
NextGen Healthcare's support has gotten better. They have an access hub where we can call in and...
One thing our organization wanted when we chose NextGen Healthcare was customizability. We've...
NextGen Healthcare has decided that customers using NextGen Enterprise EHR have to move to the cloud...
We had a long contract with NextGen Healthcare for NextGen Enterprise EHR. It was completely...
NextGen Enterprise EHR's problem is that most of the functionality isn't native. NextGen Healthcare...
The problem with the training for NextGen Enterprise EHR is that we can use the tool in many ways....
NextGen Enterprise EHR is a good bang for the buck. I don't know that we'll find anything better....
We're leaving NextGen Healthcare because the major hospital systems near us use another EHR, so it...
NextGen Healthcare is attempting to live shift the entire NextGen Enterprise EHR platform, one...
I see nothing but great things coming out of NextGen Healthcare two to three years down the road....
We have had no issues with ongoing charges with NextGen Healthcare. We have moved to an enterprise...
The development and innovation for what's coming are strong. The current NextGen Enterprise EHR is...
We've seen a wonderful partnership grow with NextGen Healthcare through the continual improvement of...
I would buy NextGen Enterprise EHR again because NextGen Healthcare has been good to us. But...
NextGen Healthcare’s training program used to be more open and free, so I could have any of my team...
NextGen Healthcare could improve things if they could have more onshore support rather than offshore...
NextGen Enterprise EHR might be part of our long-term plans. We might consider other products. The...
The ability we have to customize the solution is definitely NextGen Enterprise EHR's biggest...
NextGen Enterprise EHR looks like it's been stuck in the 1980s, and it's cumbersome to access when...
We have really good account managers with NextGen Healthcare, and we do have pretty good...
NextGen Enterprise EHR works so well for some organizations, but I think we’re just too big for it.
With NextGen Enterprise EHR, we like the ease of documentation for office visits. The tasking is...
I'd like easier customization with NextGen Enterprise EHR. We can do a lot with the solution, but it...
I would like NextGen Healthcare to develop an enterprise agreement that gives me access to every...
NextGen Enterprise EHR’s biggest strength is that it has a mix of the specialties and practices that...
NextGen Healthcare is going through an extensive change in architecture. As an application, the EHR...
We go into NextGen Healthcare's Success Community to help us with training. Success Community is the...
NextGen Healthcare has NextGen Office, which is strictly web based, but the current version that...
I think NextGen Healthcare is really good for organizations like us because some people have...
I don't know whether functionality is really the biggest issue with the EHR. The issue is just...
The training videos are very hard to watch. They seem a little outdated. They are hard to follow....
NextGen Healthcare’s support is pretty good. There is just a lag time on tickets, and if we want to...
Our organization is happy with NextGen Enterprise EHR. The product works for us, and we like the...
The EHR space is lacking in options. Most organizations cannot afford to stay on NextGen Enterprise...
We tried to use three of NextGen Healthcare's patient portal solutions, and each time, the...
NextGen Healthcare charges us a lot, and I think that is a lot of the reason why we don't have all...
A couple of years ago, NextGen Healthcare's upgrades were really bad. They know that because they...
From the doctors' perspective, it is relatively easy to see a patient and then schedule them. It is...
Every time NextGen Enterprise EHR gets an upgrade, it looks the same to me. There is not too much of...
I have never been on anything but NextGen Enterprise EHR, but other people have said that...
Right now, I would say yes to buying NextGen Enterprise EHR again, purely because of NextGen...
The NextGen Healthcare offerings are either too expensive or missing features provided by other vendors....
The EHR functions, but it is getting old, and our providers are expecting more and getting nothing...
For our last upgrade, NextGen Healthcare hosted it and helped with the process. However, during the...
We are currently testing NextGen Office Ambient Assist with some of our providers and have run into...
The support for NextGen Enterprise EHR is really difficult. Response times are slow, and there is...
When we first bought NextGen Enterprise EHR, it was one of the top systems in the nation. Now it has...
NextGen Enterprise EHR meets regulatory requirements, but it also causes issues. It glitches for the...
I’m hopeful about NextGen Healthcare's next upgrade since there is ambient listening and a mobile...
NextGen Enterprise EHR works really well for users who are interested in using NextGen Healthcare's...
Commentary Summary
Comment Type Breakout