Surgical RCM Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Analyst/Coordinator

Relationship, Operations, Services

We have had a roller-coaster relationship with National Medical Billing Services. Sometimes things...

Feb 2024
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Analyst/Coordinator

Services

I am confident in the firm’s coding. We had things audited by a third-party vendor, and the firm got...

Feb 2024
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Analyst/Coordinator

Relationship, Services

The firm is more reactive than proactive. We hear about issues months down the line. It would help...

Feb 2024
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Manager

Relationship, Relationship

The firm is very results driven, and the results the firm provides are good. The results prove the...

Dec 2023
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Manager

Relationship, Relationship

I have regular meetings with one of the firm’s executives, and I also have a person who is in charge...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations, Services, Services

Our experience with National Medical Billing Services has been very bad. They are very disorganized...

Nov 2023
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Manager

Relationship, Relationship, Operations, Operations

Overall, we feel that National Medical Billing Services' strategy failed from the very beginning....

Nov 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We think National Medical Billing Services (NMBS) has a management issue. They truly have an issue...

Nov 2023
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Manager

Relationship, Relationship

National Medical Billing Services is always polite, kind, respectful, and cordial. Their answer is...

Nov 2023
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Manager

Relationship, Relationship

Overall, National Medical Billing Services' hierarchy, structure, and volume of employees are way...

Nov 2023
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Manager

Services, Services

National Medical Billing Services provides end-of-month reports that are inaccurate, and that is...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

There have been many claims issues with National Medical Billing Services (NMBS). Things are...

Nov 2023
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Manager

Relationship, Relationship, Operations, Operations

The firm has given us a lot of guidance. They have been really good to work with. They have frequent...

Nov 2023
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Manager

Relationship, Relationship, Services, Services

National Medical Billing Services has been terrible at hitting the financial metrics that matter to...

Nov 2023
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Manager

Relationship, Relationship

There has been a lot of turnover in the staff at National Medical Billing Services, so I don’t know...

Nov 2023
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Manager

Relationship, Relationship

The coding person from National Medical Billing Services who gathers missing information does a good...

Nov 2023
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CFO

Relationship, Relationship, Services, Services

With the method National Medical Billing Services uses to complete the billing process, there are...

Oct 2023
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CFO

Relationship, Relationship, Services, Services, Value

National Medical Billing Services is very consistent. They know about medical billing, and that is good....

Oct 2023
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CFO

Relationship, Relationship, Operations

National Medical Billing Services' staff and leaders, including our client contact, seem to be a...

Oct 2023
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Director

Operations, Operations

I would like for the firm to provide education on what is entailed in a clean claim, what the firm...

Oct 2023
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Director

Relationship, Relationship

National Medical Billing Services either isn’t doing what we ask them to or isn't collecting based...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Value, Value

Unfortunately, when it comes to RCM services and a lot of what is out there, we are getting the best...

Oct 2023
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Director

Relationship, Relationship

I would like better communication and transparency around all the firm’s different levels. Things...

Oct 2023
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Director

Services, Services, Value, Value

We could make improvements to some processes so that things could get filed in a timelier manner....

Oct 2023
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Director

Relationship, Relationship

Our client manager is super weak. When we came on board, we had a very strong client manager, but...

Oct 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Services, Services, Services

We are way off the mark of the outcomes we expect from National Medical Billing Services. Our claims...

Jun 2023
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Director

Relationship, Relationship, Relationship

National Medical Billing Services helped us get in network with a major organization. We are working...

Jun 2023
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Director

Loyalty, Loyalty, Loyalty

We chose National Medical Billing Services because our owners were unhappy with our previous billing...

Jun 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

To be successful with National Medical Billing Service, clients need to be really hands on. We are...

Jun 2023
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Director

Relationship, Relationship, Relationship

The firm’s strengths are communication, availability, personability, and knowledge. The company has...

Jun 2023
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