Commentary Summary
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User Commentary
Loyalty, Product
Once we finish all the interface pieces for NovaPACS, we will be okay and more satisfied with the product....
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Operations
Novarad’s implementation people were great. The team stuck with us because we had so many issues and...
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Product
We are using NovaPACS, but the system has a very manual process and is not the best use of...
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Relationship
The vendor is very lively in our emails. They let us know things. If we have a question, all we have...
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Product
I have looked at the billing, and it isn't that bad. Overall, the system works. I have not had to...
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Product
We want the vendor to improve the compression of the images. Sometimes because of the sizes of the...
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Relationship
Novarad's support could use some help. Their web portal for case creation used to be very odd. It...
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Value
We have had to go against Novarad numerous times for small charges that were very nominal increases....
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Product, Value
One of the biggest strengths of NovaPACS was that it had a particularly good price point in the...
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Relationship
The development of NovaPACS was really good in the beginning, but we have struggled recently with...
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Operations
We would like to see more documentation and communication from Novarad in terms of implementations....
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Loyalty, Product
There is not a lot of progression with NovaPACS. It has been the same since we deployed it. We do...
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