NovaPACS Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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Director

Loyalty, Product

Once we finish all the interface pieces for NovaPACS, we will be okay and more satisfied with the product....

Jan 2024
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Director

Operations

Novarad’s implementation people were great. The team stuck with us because we had so many issues and...

Jan 2024
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Director

Product

We are using NovaPACS, but the system has a very manual process and is not the best use of...

Jan 2024
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Manager

Relationship

The vendor is very lively in our emails. They let us know things. If we have a question, all we have...

Sep 2023
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Manager

Product

I have looked at the billing, and it isn't that bad. Overall, the system works. I have not had to...

Sep 2023
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Manager

Product

We want the vendor to improve the compression of the images. Sometimes because of the sizes of the...

Sep 2023
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Manager

Relationship

Novarad's support could use some help. Their web portal for case creation used to be very odd. It...

Aug 2023
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Manager

Value

We have had to go against Novarad numerous times for small charges that were very nominal increases....

Aug 2023
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Manager

Product, Value

One of the biggest strengths of NovaPACS was that it had a particularly good price point in the...

Aug 2023
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Manager

Relationship

The development of NovaPACS was really good in the beginning, but we have struggled recently with...

Aug 2023
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Manager

Operations

We would like to see more documentation and communication from Novarad in terms of implementations....

Aug 2023
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Manager

Loyalty, Product

There is not a lot of progression with NovaPACS. It has been the same since we deployed it. We do...

Aug 2023
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