Home chevron icon Imaging Systems chevron icon Imaging Software chevron icon PACS

NovaPACS
Filtered view: All

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

PACS 2020: Ability to Scale Drives Decisions, with an Eye on Enterprise Imaging
PACS 2020:
Ability to Scale Drives Decisions, with an Eye on Enterprise Imaging
June 2020
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Service and Support

The vendor is very hands on. I have no issues with them, but if I do have an issue with the product,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The upgrades for NovaPACS are innovative and very helpful. I like everything about the product, but...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

I would tell someone looking at using NovaPACS that it is a good investment and that the system...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the maneuverability of NovaPACS. The tabs and functionality are good and easy to work through....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We use Novarad's system for our PACS. It does exactly what it is supposed to do. We have good...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The way we have our pricing and contract structured, any nickel-and-diming things are included in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

There are little things NovaPACS can't do regarding integration on the back end, such as giving...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

NovaPACS is really a radiology PACS trying to be a cardiology PACS. That is not Novarad's fault...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Novarad's support team is mediocre at best. When we do have to get help, eventually Novarad's...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

For additional training, we hardly have any in-service processes from Novarad. I do get emails, but...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I have had certain trainers from Novarad that are just not as familiar with the product as others....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

NovaPACS is lacking with regard to integration with other systems. There is not as thorough of an...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we have an upgrade to NovaPACS, we always uncover multiple bugs with the system in the first...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Recently, the support from Novarad has not been good. I have noticed with many vendors that COVID-19...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Novarad includes all of the upgrades in the pricing.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have monthly charges on everything we have. We have had the product for a long time. Things don't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

NovaPACS is pretty flexible. I think the product is very easy to use, but the radiologists don't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have several issues with Novarad's support. I feel like the quality of the vendor's support has...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Novarad added some new technology to the system, like routing technology. They also added...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our doctors love reading things in NovaPACS. That is why we have the system.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Novarad has some administration programs that I wish were a little different. For example, other...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

NovaPACS is reliable. We almost never have issues with it. We store a lot of data, and NovaPACS...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

NovaPACS is fine in its current ecosystem, but we wouldn't use it at a larger facility. The system...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We hope NovaPACS will be gone within the next few years.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Novarad is plagued by staffing issues. The support team is taking an extremely long time to complete...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Novarad is weak in terms of assisting with integrations. Integration is very important in this day...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We chose NovaPACS because it was one of the few products that allowed us to do a cloud-based...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation was just horrendous. We still have issues with connectivity that we have never...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I wish the vendor would work on their firewall solution because it just doesn't seem to work very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We don't hear anything from Novarad. They are not proactive when it comes to changes.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The strongest point with Novarad is that they don't charge for everything. They have the best...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I don't know anybody that has a better support staff than Novarad; they are the best support staff I...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

NovaPACS allows us to read from different facilities in one worklist. For several years, NovaPACS...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We aren't 100% satisfied with Novarad. They have certainly had their issues. Novarad continues to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Under the right circumstances, I would buy NovaPACS again. I would buy from Novarad and not from a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor organization is a pretty good company. Once the staff understands the system, it is user...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor charges a general fee, and we have a contract. Anything outside of the contract is an...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's support team is exceptional. When we have issues, we can call the support team. They...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The after-hours support is a little difficult. The after-hours support people aren't always strong,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor has a training number we can call. The trainers get back to us within a day to schedule...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is constantly reaching out. They email or have a representative call us, and they hold...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The product is easy to use for me because I am used to it, but I have been involved with decision...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The tech support is terrific. The support people are very attentive to our issues, and I love that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

As far as training goes, the vendor provides update notes in PDF form, and I really appreciate that....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We decided to move to NovaPACS because of the ease of use and the price point. NovaPACS is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The training and implementation went really well. As with any new system, there were bumps and a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I have a small IT department in a rural area with no PACS administrator. I am able to handle the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Achieving Success in the PACS Market
03 December 18    |   Katie Brooks
Since 2016, KLAS Research has been gathering data from vendors and providers about their PACS solutions. The resulting PACS 2018 report paints a picture of the current PACS market.
Article
KLAS article icon
Looking at the Life Cycle of PACS
27 November 18    |   Jared Jeffery
Which PACS solutions are being purchased the most, and for what reasons? As KLAS speaks with providers, we find that a vendor’s reputation is a driving factor.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​