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NovaPACS
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Manager
I hope our future satisfaction will be high. We have used NovaPACS for years, and I have used other...
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Manager
We had an issue with a Novarad product, but we haven't had any issues with NovaPACS. It gives me...
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Director
I probably wouldn’t buy NovaPACS again if given the chance. Other systems are better.
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Director
I don't know what is coming down the pike with Novarad because I don't have anybody to talk to. I...
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Director
I am not convinced that Novarad is willing to integrate NovaPACS with other systems, such as our...
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Director
The system works out great, except that Novarad doesn’t have a very efficient cardiology module. The...
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Director
The way Novarad has been charging us has been working out great.
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Manager
The system is perfect. We like it. We don’t have any problems with it.
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Manager
Everything I have done with the vendor has been great. We have gotten our money's worth. It has been...
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Director
When we invest in a PACS, we expect it to stay current or to at least take paces where the viewer is...
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Director
If we were not staffing our facility that uses NovaPACS and weren’t given the opportunity to put a...
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Director
Novarad didn’t lie about anything in the sales process, and there were no hidden fees. They may skew...
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Director
Novarad has improved the ease of use substantially on the new version.
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Director
The integration with Novarad works, but it is very minimal. There is not a lot of functionality...
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Analyst/Coordinator
NovaPACS has exceeded my expectations. Everything has worked well so far. The product's quality is...
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Analyst/Coordinator
I would definitely recommend NovaPACS to others. I would tell others how easy the system is to...
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Analyst/Coordinator
Unfortunately, NovaPACS is not part of our long-term plans. We are moving to another solution. That...
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Analyst/Coordinator
NovaPACS has flexible programming, and it is easy to interface with it. The solution is our hub for...
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Analyst/Coordinator
We have had very few issues integrating things with NovaPACS. We use a third party to read x-rays,...
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Analyst/Coordinator
We get good, 24/7 support from Novarad. If we have unexpected downtime or issues, we can call their...
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Analyst/Coordinator
Novarad's service would probably be more proactive if we were a stand-alone facility. We are part of...
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Analyst/Coordinator
Novarad isn't like other vendors who nickel-and-dime for everything. We definitely get our money's...
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Analyst/Coordinator
We implemented Novarad's cardio system. That was easy, and it went well. Our doctors had a bit of...
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Director
We just have one charge overall for Novarad, so we do not get charged individually for everything.
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Director
We can complete tasks with NovaPACS on the RIS side with so much ease. It is just user friendly. We...
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Director
There are a few upgrades that we want to do on NovaPACS, so I feel like Novarad has the potential to...
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Manager
The promises that Novarad makes are vague. When we are having an issue, they may fix them in the...
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Manager
We are pretty happy with NovaPACS. New radiologists need practically no training on the solution...
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Manager
Novarad's support has gone gradually downhill in the past few years. It varies from one...
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CEO/President
The customer service I receive from Novarad is excellent. I think it might just be the best part...
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CEO/President
NovaPACS is very user friendly. Even as a doctor, I am able to do a lot of customizations in the...
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CEO/President
I feel like Novarad is a physician-driven company. They understand the radiologists' workflow and...
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CEO/President
I am not complaining that NovaPACS is slow because it isn’t, but I would like a faster pull-up time...
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Director
Novarad is a very good company. I don't know that NovaPACS would be the right fit for an extremely...
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Director
As far as vendors go, Novarad is pretty good about keeping their promises. We always receive...
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Director
NovaPACS does what it is supposed to do, and that is to store and view images. The system does that...
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Director
There are a bunch of little things in NovaPACS that could be improved, like administration consults....
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Manager
The only bad thing about Novarad is that sometimes their upgrades have bugs, especially when we are...
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Manager
It seems like there isn’t really training with Novarad. Every now and then, Novarad will come to...
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Manager
Novarad’s customer service and technical support are very good. When we call, we always get ahold of...
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Manager
Novarad's charges are very reasonable. We basically lease everything from Novarad. We have a...
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Manager
In terms of Novarad keeping promises, I would say that some things are not told. The customer...
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Manager
The product stores exams well. That is what it is supposed to do. But it doesn't do the extra things...
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Manager
If we need help with something, Novarad will send us to the sales team, and that means the vendor is...
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Manager
NovaPACS is very user friendly. The solution is self-explanatory. Users don't need to have a ton of...
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Manager
We don't always know beforehand when we will get an upgrade. Certain doctors like to have certain...
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Director
I would not buy NovaPACS again. The product that we have now is over radiology, and it is very...
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Director
I barely talk to Novarad’s salespeople. I don’t have any incentive for education or have any contact...
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Director
We do pay a lot for the product, but the pricing is okay. There aren’t unexpected charges, and the...
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Director
I would rate Novarad's implementation high. The vendor came in and worked with us to set up the...
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Director
The system is easy to use and is web based. I like web-based platforms. Whenever we reach out to the...
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Director
The vendor delivers new technology to meet our needs. We send them a list of what we want to see get...
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Director
The vendor's service people are proactive. They are always checking our server to make sure we are...
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Director
Novarad offers good value for what we are paying. The vendor offers online support, but things don't...
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Director
There isn’t a perfect system. A couple of different times, I have reconciled what Novarad is truly...
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Director
We do a lot of workarounds with the software. Some things should work flawlessly but don’t. It was...
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Director
Novarad has responded to us, but they have just tried to save face. They are not proactive at all....
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Director
I have a lot of experience with NovaPACS. In the early years, it was phenomenal. We had a lot of the...
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Director
NovaPACS has changed and been upgraded over time. It is impossible for us to suddenly become...
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Director
The biggest complaint is the upgrades that the development team has rolled out. Novarad does routine...
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