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NovaPACS Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Implementation and Training
Novarad delivered on everything that was promised. We were able to implement the product to our...
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Manager
Functionality and Upgrades
I like the ease of use we get from the product. When we set up the system, there are things we...
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Manager
Service and Support
The support people are very helpful. We don't get any attitude, and we get answers to our questions....
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Director
Future Outlook
We are moving away from Novarad’s product. We thought we would move away from it this year, but...
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Director
Lessons Learned
Generally speaking, I would not recommend NovaPACS. We have too much downtime, and we don’t feel...
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Director
ROI / Cost (care and feeding)
We feel like we get nickel-and-dimed, but we are also a large site, and I don’t think large sites...
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Director
Functionality and Upgrades
NovaPACS is good if people don’t need to scale. We have a lot of issues when large volumes of images...
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CIO
Service and Support
Our experience with Novarad has been great. They are very responsive to us. We had a blip a couple...
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CIO
Functionality and Upgrades
Novarad has implemented everything for radiology and all of the screening criteria we need. As far...
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Manager
Service and Support
I would give Novarad high marks for their phone service. They have been pretty good with...
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Manager
Functionality and Upgrades
If I were rating a version before our current one, I would give the PACS even higher marks on ease...
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Manager
Functionality and Upgrades
I like the ease of use of the admin console. I can do a lot of the things I want to do. I am usually...
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Manager
Functionality and Upgrades
The admin side used to have higher customizability for the search fields, such as reciting or...
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Manager
Service and Support
The vendor isn't proactive in any sense of the word. When we talk to the support people, we find...
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Manager
Service and Support
The vendor's people are great, and I like that they are responsive.
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Manager
Technology
The product is severely lacking. The vendor could have more cohesive solutions to go with their own...
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Manager
Functionality and Upgrades
One of the vendor's favorite answers is to say that things will be fixed in the next release. Every...
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Manager
Service and Support
Novarad’s IT support always seems to be really great. There is always a sales engineer available to...
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Manager
Service and Support
The customer service is the main reason I rated Novarad so highly. They are on top of things, but...
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Manager
Service and Support
Objectively, I can’t think of anything that Novarad could be doing better. They are on top of their...
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Manager
Service and Support
I would do anything for Novarad because they are a great company. I would undoubtedly go with them...
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CIO
Technology
Sometimes I wish that the system had a simplified version of the end-user interface. The solution is...
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CIO
Relationship
I like that the product meets all of our regulatory requirements. The vendor is easy to work with...
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Manager
Functionality and Upgrades
I am very satisfied with NovaPACS. NovaPACS is easy to use, and it is very user friendly. It is very...
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Director
Technology
We use several different PACS, and Novarad is lacking in new technology. They are slow to improve...
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Manager
Functionality and Upgrades
We tend to experience multiple glitches after upgrades, and then we have to usually get the glitches...
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Manager
Service and Support
NovaPACS is very customizable and intuitive. Novarad has excellent support. We always get a human...
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Manager
Other Observations & Comments
There is not a lot of easy integration with other vendors, so we have tried to accomplish things in...
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Analyst/Coordinator
Functionality and Upgrades
Some of the setup for reporting on the RIS side is not very robust and seems to have some accuracy...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The PACS could use a better product for voice dictation. It can handle PowerScribe 360 because that...
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Analyst/Coordinator
Functionality and Upgrades
I do not have any animosity toward Novarad; their PACS has worked pretty well. We left another...
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Analyst/Coordinator
Functionality and Upgrades
The PACS is very sensitive to be upgrades. We always have issues with Windows upgrades. We have to...
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Analyst/Coordinator
Future Outlook
Novarad is better at being proactive compared to a year ago. They were not doing the updates on the...
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Analyst/Coordinator
Relationship
I get involved with Novarad only when I have a problem or an issue; I maybe send an email. I have...
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Analyst/Coordinator
Functionality and Upgrades
There have really been no upgrades. There are updates on the software but not a lot of them. The...
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Analyst/Coordinator
Functionality and Upgrades
I would recommend the system. But any organization buying it has to have really robust hardware,...
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Analyst/Coordinator
Other Observations & Comments
In years past, we tried some of Novarad’s other technology, like their cardio viewer for echo...
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Analyst/Coordinator
Service and Support
When we call in for service, sometimes the people want to take a message and call us back. I have...
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Analyst/Coordinator
ROI / Cost (care and feeding)
If we have to buy an interface from Novarad, we have to go to the bank twice. I have never seen an...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Everything is priced per click. Our dictation tool was several thousand dollars, but then Novarad...
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Manager
Functionality and Upgrades
When we do a lot of studies, the queue fills up, and I get an error on my scanners that say that...
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Manager
Implementation and Training
The training from Novarad was okay. There are things that they don’t have answers for; that is...
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Manager
Functionality and Upgrades
Whenever we log in to NovaPACS, my settings don’t save from the last time I logged in. I get the...
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Director
Future Outlook
NovaPACS is a fantastic PACS product, but we are replacing it because it doesn’t have the cardiology...
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Director
Functionality and Upgrades
I would recommend NovaPACS to everybody in a heartbeat. If the system had cardiology, we would never...
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Director
Relationship
Novarad definitely keeps all of their promises. I have not had any problems with Novarad; they are...
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Director
Functionality and Upgrades
Something I would like Novarad to do that would help our customers is to increase their reporting...
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Director
Functionality and Upgrades
Because of the reporting issues, I want to take some things out of NovaPACS. I cannot do reporting...
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Director
Functionality and Upgrades
NovaPACS' imaging is perfect, but its cardiac viewer is totally missing. We just can’t use the...
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Analyst/Coordinator
Relationship
Novarad has very much disappointed us. We have had executive involvement, but that is because we...
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Analyst/Coordinator
Functionality and Upgrades
In terms of ease of use, NovaPACS has some room for improvement. The vendor is pretty good though.
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Analyst/Coordinator
Service and Support
Novarad needs better support follow-up when we call in a support issue. Their people typically...
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Analyst/Coordinator
Functionality and Upgrades
Novarad is pretty good about doing the NovaPACS upgrades for us so that we don’t fall too far behind....
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Director
Service and Support
If I had to call Novarad for an IT problem, they would treat me as if I were an absolute idiot. I...
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Director
Functionality and Upgrades
NovaPACS worked very poorly. It was very clunky and not flexible. In terms of access, we couldn’t...
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Director
Relationship
I was totally appalled with NovaPACS. Novarad was just hopeless. They were terrible. They lied. They...
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CIO
ROI / Cost (care and feeding)
NovaPACS has been a good investment for our hospital. The integration with our EMR is good, and the...
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Director
Functionality and Upgrades
The system is a lot better, and Novarad certainly supports us. The system has a few nagging bugs,...
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Director
Technology
We have only a couple of modalities interfaced with NovaPACS. A radiologist comes in a couple of...
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Manager
Service and Support
We have had a good experience with Novarad’s service and getting little glitches fixed. Novarad...
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Manager
Functionality and Upgrades
We are trying to keep up with Novarad’s latest upgrades. We have no issues with Novarad performing...
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Manager
Functionality and Upgrades
The layout is pretty easy to use.
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Manager
Service and Support
Novarad could have followed up more quickly. We had issues, and a lot of times when we went into our...
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Manager
Lessons Learned
If a customer wanted to use NovaPACS specifically for stored archiving, I would say it is a great...
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Manager
Other Observations & Comments
The system is great to use specifically for stored archiving. But I am not sure that it is as good...
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Manager
Implementation and Training
The training has been pretty good. We did a little bit of physician training, which wasn’t too bad....
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Manager
Implementation and Training
We have had our ups and downs with Novarad. The implementation was probably the worst part,...
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Manager
Service and Support
I would like Novarad to follow through with full implementation and integration and to double-check...
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Manager
Functionality and Upgrades
For what I use the system for, I don’t see an issue with it. But if we had our own radiologist...
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Manager
Functionality and Upgrades
I wish Novarad would improve the PET and CT options, the standard uptake values, and the fusion.
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Analyst/Coordinator
Service and Support
Novarad answers every need that we come up with. They always find a solution for us. I can’t think...
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Analyst/Coordinator
Service and Support
I like the service response from the Novarad service engineers. We can get astounding technical...
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Analyst/Coordinator
Relationship
Novarad's people from all levels, including sales, education, and executives, are approachable. I...
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VP/Other Executive
Service and Support
Lately, our experience with Novarad has been disappointing. The system is decent, but Novarad’s...
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Director
Service and Support
When we were starting out with the system, there were a lot of glitches. I had to contact the...
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Director
Service and Support
Novarad doesn’t try to fix problems before they happen. When problems occur, they are reactive.
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Director
Technology
The system has a web-based application that is the same as the desktop application, and I can use it...
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Manager
Service and Support
Over the last year, I have noticed a dip in the quality of the phone support. It has been a little...
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Manager
Functionality and Upgrades
The layout in NovaPACS seems pretty intuitive. The screen is not too cluttered, and I don’t seem to...
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Manager
Functionality and Upgrades
I don’t have to put in work orders through the machine anymore. I just enter orders into NovaPACS,...
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Manager
ROI / Cost (care and feeding)
NovaPACS saves our data, so we don’t have to use CDs anymore. The system helps the workflow...
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Director
Functionality and Upgrades
I would like to see improvements with the worklist management. Novarad needs to figure that out....
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Director
Functionality and Upgrades
I would like to see Novarad improve the security. The underlying architecture needs to be reevaluated....
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