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NovaPACS Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Functionality and Upgrades
I would not buy NovaPACS again. The product that we have now is over radiology, and it is very...
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Director
Service and Support
I barely talk to Novarad’s salespeople. I don’t have any incentive for education or have any contact...
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Director
ROI / Cost (care and feeding)
We do pay a lot for the product, but the pricing is okay. There aren’t unexpected charges, and the...
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Director
Implementation and Training
I would rate Novarad's implementation high. The vendor came in and worked with us to set up the...
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Director
Functionality and Upgrades
The system is easy to use and is web based. I like web-based platforms. Whenever we reach out to the...
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Director
Technology
The vendor delivers new technology to meet our needs. We send them a list of what we want to see get...
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Director
Relationship
The vendor's service people are proactive. They are always checking our server to make sure we are...
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Director
Other Observations & Comments
Novarad offers good value for what we are paying. The vendor offers online support, but things don't...
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Director
Functionality and Upgrades
There isn’t a perfect system. A couple of different times, I have reconciled what Novarad is truly...
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Director
Functionality and Upgrades
We do a lot of workarounds with the software. Some things should work flawlessly but don’t. It was...
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Director
Service and Support
Novarad has responded to us, but they have just tried to save face. They are not proactive at all....
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Director
Relationship
I have a lot of experience with NovaPACS. In the early years, it was phenomenal. We had a lot of the...
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Director
Service and Support
NovaPACS has changed and been upgraded over time. It is impossible for us to suddenly become...
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Director
Functionality and Upgrades
The biggest complaint is the upgrades that the development team has rolled out. Novarad does routine...
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Manager
Implementation and Training
Novarad delivered on everything that was promised. We were able to implement the product to our...
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Manager
Functionality and Upgrades
I like the ease of use we get from the product. When we set up the system, there are things we...
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Manager
Service and Support
The support people are very helpful. We don't get any attitude, and we get answers to our questions....
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Director
Future Outlook
We are moving away from Novarad’s product. We thought we would move away from it this year, but...
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Director
Lessons Learned
Generally speaking, I would not recommend NovaPACS. We have too much downtime, and we don’t feel...
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Director
ROI / Cost (care and feeding)
We feel like we get nickel-and-dimed, but we are also a large site, and I don’t think large sites...
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Director
Functionality and Upgrades
NovaPACS is good if people don’t need to scale. We have a lot of issues when large volumes of images...
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CIO
Service and Support
Our experience with Novarad has been great. They are very responsive to us. We had a blip a couple...
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CIO
Functionality and Upgrades
Novarad has implemented everything for radiology and all of the screening criteria we need. As far...
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Manager
Service and Support
I would give Novarad high marks for their phone service. They have been pretty good with...
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Manager
Functionality and Upgrades
If I were rating a version before our current one, I would give the PACS even higher marks on ease...
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Manager
Functionality and Upgrades
I like the ease of use of the admin console. I can do a lot of the things I want to do. I am usually...
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Manager
Functionality and Upgrades
The admin side used to have higher customizability for the search fields, such as reciting or...
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Manager
Service and Support
The vendor isn't proactive in any sense of the word. When we talk to the support people, we find...
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Manager
Service and Support
The vendor's people are great, and I like that they are responsive.
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Manager
Technology
The product is severely lacking. The vendor could have more cohesive solutions to go with their own...
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Manager
Functionality and Upgrades
One of the vendor's favorite answers is to say that things will be fixed in the next release. Every...
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