NovaPACS Comments

 

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Current Time Inside Cache Tag Helper: 1/17/2021 11:15:43 PM and Model.EvProductId = 1830

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Functionality and Upgrades

I would not buy NovaPACS again. The product that we have now is over radiology, and it is very...

Dec 2020
 Helpful

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Director

Service and Support

I barely talk to Novarad’s salespeople. I don’t have any incentive for education or have any contact...

Dec 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We do pay a lot for the product, but the pricing is okay. There aren’t unexpected charges, and the...

Dec 2020
 Helpful

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Director

Implementation and Training

I would rate Novarad's implementation high. The vendor came in and worked with us to set up the...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

The system is easy to use and is web based. I like web-based platforms. Whenever we reach out to the...

Dec 2020
 Helpful

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Director

Technology

The vendor delivers new technology to meet our needs. We send them a list of what we want to see get...

Dec 2020
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Director

Relationship

The vendor's service people are proactive. They are always checking our server to make sure we are...

Dec 2020
 Helpful

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Director

Other Observations & Comments

Novarad offers good value for what we are paying. The vendor offers online support, but things don't...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

There isn’t a perfect system. A couple of different times, I have reconciled what Novarad is truly...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We do a lot of workarounds with the software. Some things should work flawlessly but don’t. It was...

Oct 2020
 Helpful

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Director

Service and Support

Novarad has responded to us, but they have just tried to save face. They are not proactive at all....

Oct 2020
 Helpful

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Director

Relationship

I have a lot of experience with NovaPACS. In the early years, it was phenomenal. We had a lot of the...

Oct 2020
 Helpful

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Director

Service and Support

NovaPACS has changed and been upgraded over time. It is impossible for us to suddenly become...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The biggest complaint is the upgrades that the development team has rolled out. Novarad does routine...

Oct 2020
 Helpful

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Manager

Implementation and Training

Novarad delivered on everything that was promised. We were able to implement the product to our...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

I like the ease of use we get from the product. When we set up the system, there are things we...

Aug 2020
 Helpful

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Manager

Service and Support

The support people are very helpful. We don't get any attitude, and we get answers to our questions....

Aug 2020
 Helpful

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Director

Future Outlook

We are moving away from Novarad’s product. We thought we would move away from it this year, but...

Jul 2020
 Helpful

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Director

Lessons Learned

Generally speaking, I would not recommend NovaPACS. We have too much downtime, and we don’t feel...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We feel like we get nickel-and-dimed, but we are also a large site, and I don’t think large sites...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

NovaPACS is good if people don’t need to scale. We have a lot of issues when large volumes of images...

Jul 2020
 Helpful

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CIO

Service and Support

Our experience with Novarad has been great. They are very responsive to us. We had a blip a couple...

Jun 2020
 Helpful

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CIO

Functionality and Upgrades

Novarad has implemented everything for radiology and all of the screening criteria we need. As far...

Jun 2020
 Helpful

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Manager

Service and Support

I would give Novarad high marks for their phone service. They have been pretty good with...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

If I were rating a version before our current one, I would give the PACS even higher marks on ease...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I like the ease of use of the admin console. I can do a lot of the things I want to do. I am usually...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

The admin side used to have higher customizability for the search fields, such as reciting or...

Apr 2020
 Helpful

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Manager

Service and Support

The vendor isn't proactive in any sense of the word. When we talk to the support people, we find...

Mar 2020
 Helpful

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Manager

Service and Support

The vendor's people are great, and I like that they are responsive.

Mar 2020
 Helpful

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Manager

Technology

The product is severely lacking. The vendor could have more cohesive solutions to go with their own...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

One of the vendor's favorite answers is to say that things will be fixed in the next release. Every...

Mar 2020
 Helpful

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