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NovaPACS Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Director

I probably wouldn’t buy NovaPACS again if given the chance. Other systems are better.

Jul 2021
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Director

I don't know what is coming down the pike with Novarad because I don't have anybody to talk to. I...

Jul 2021
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Director

I am not convinced that Novarad is willing to integrate NovaPACS with other systems, such as our...

Jul 2021
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Director

The system works out great, except that Novarad doesn’t have a very efficient cardiology module. The...

Jun 2021
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Director

The way Novarad has been charging us has been working out great.

Jun 2021
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Manager

The system is perfect. We like it. We don’t have any problems with it.

Jun 2021
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Manager

Everything I have done with the vendor has been great. We have gotten our money's worth. It has been...

Jun 2021
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Director

When we invest in a PACS, we expect it to stay current or to at least take paces where the viewer is...

Jun 2021
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Director

If we were not staffing our facility that uses NovaPACS and weren’t given the opportunity to put a...

Jun 2021
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Director

Novarad didn’t lie about anything in the sales process, and there were no hidden fees. They may skew...

Jun 2021
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Director

Novarad has improved the ease of use substantially on the new version.

Jun 2021
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(0)
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Director

The integration with Novarad works, but it is very minimal. There is not a lot of functionality...

Jun 2021
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Analyst/Coordinator

NovaPACS has exceeded my expectations. Everything has worked well so far. The product's quality is...

May 2021
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Analyst/Coordinator

I would definitely recommend NovaPACS to others. I would tell others how easy the system is to...

May 2021
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Analyst/Coordinator

Unfortunately, NovaPACS is not part of our long-term plans. We are moving to another solution. That...

May 2021
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Analyst/Coordinator

NovaPACS has flexible programming, and it is easy to interface with it. The solution is our hub for...

May 2021
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Analyst/Coordinator

We have had very few issues integrating things with NovaPACS. We use a third party to read x-rays,...

May 2021
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Analyst/Coordinator

We get good, 24/7 support from Novarad. If we have unexpected downtime or issues, we can call their...

May 2021
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Analyst/Coordinator

Novarad's service would probably be more proactive if we were a stand-alone facility. We are part of...

May 2021
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Analyst/Coordinator

Novarad isn't like other vendors who nickel-and-dime for everything. We definitely get our money's...

May 2021
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Analyst/Coordinator

We implemented Novarad's cardio system. That was easy, and it went well. Our doctors had a bit of...

May 2021
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Director

We just have one charge overall for Novarad, so we do not get charged individually for everything.

Apr 2021
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(0)
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Director

We can complete tasks with NovaPACS on the RIS side with so much ease. It is just user friendly. We...

Apr 2021
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Director

There are a few upgrades that we want to do on NovaPACS, so I feel like Novarad has the potential to...

Apr 2021
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(0)
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Manager

The promises that Novarad makes are vague. When we are having an issue, they may fix them in the...

Apr 2021
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Manager

We are pretty happy with NovaPACS. New radiologists need practically no training on the solution...

Apr 2021
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Manager

Novarad's support has gone gradually downhill in the past few years. It varies from one...

Apr 2021
||
(0)
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CEO/President

The customer service I receive from Novarad is excellent. I think it might just be the best part...

Apr 2021
||
(0)
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CEO/President

NovaPACS is very user friendly. Even as a doctor, I am able to do a lot of customizations in the...

Apr 2021
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CEO/President

I feel like Novarad is a physician-driven company. They understand the radiologists' workflow and...

Apr 2021
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(0)
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CEO/President

I am not complaining that NovaPACS is slow because it isn’t, but I would like a faster pull-up time...

Apr 2021
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Director

Novarad is a very good company. I don't know that NovaPACS would be the right fit for an extremely...

Apr 2021
||
(0)
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Director

As far as vendors go, Novarad is pretty good about keeping their promises. We always receive...

Apr 2021
||
(0)
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Director

NovaPACS does what it is supposed to do, and that is to store and view images. The system does that...

Apr 2021
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(0)
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Director

There are a bunch of little things in NovaPACS that could be improved, like administration consults....

Apr 2021
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(0)
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Manager

The only bad thing about Novarad is that sometimes their upgrades have bugs, especially when we are...

Apr 2021
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(0)
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Manager

It seems like there isn’t really training with Novarad. Every now and then, Novarad will come to...

Apr 2021
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(0)
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Manager

Novarad’s customer service and technical support are very good. When we call, we always get ahold of...

Apr 2021
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Manager

Novarad's charges are very reasonable. We basically lease everything from Novarad. We have a...

Apr 2021
||
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Manager

In terms of Novarad keeping promises, I would say that some things are not told. The customer...

Apr 2021
||
(0)
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Manager

The product stores exams well. That is what it is supposed to do. But it doesn't do the extra things...

Apr 2021
||
(0)
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Manager

If we need help with something, Novarad will send us to the sales team, and that means the vendor is...

Apr 2021
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(0)
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Manager

NovaPACS is very user friendly. The solution is self-explanatory. Users don't need to have a ton of...

Jan 2021
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Manager

We don't always know beforehand when we will get an upgrade. Certain doctors like to have certain...

Jan 2021
||
(0)
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Director

I would not buy NovaPACS again. The product that we have now is over radiology, and it is very...

Dec 2020
||
(0)
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Director

I barely talk to Novarad’s salespeople. I don’t have any incentive for education or have any contact...

Dec 2020
||
(0)
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Director

We do pay a lot for the product, but the pricing is okay. There aren’t unexpected charges, and the...

Dec 2020
||
(0)
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Director

I would rate Novarad's implementation high. The vendor came in and worked with us to set up the...

Dec 2020
||
(0)
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Director

The system is easy to use and is web based. I like web-based platforms. Whenever we reach out to the...

Dec 2020
||
(0)
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Director

The vendor delivers new technology to meet our needs. We send them a list of what we want to see get...

Dec 2020
||
(0)
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Director

The vendor's service people are proactive. They are always checking our server to make sure we are...

Dec 2020
||
(0)
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Director

Novarad offers good value for what we are paying. The vendor offers online support, but things don't...

Nov 2020
||
(0)
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Director

There isn’t a perfect system. A couple of different times, I have reconciled what Novarad is truly...

Oct 2020
||
(0)
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Director

We do a lot of workarounds with the software. Some things should work flawlessly but don’t. It was...

Oct 2020
||
(0)
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Director

Novarad has responded to us, but they have just tried to save face. They are not proactive at all....

Oct 2020
||
(0)
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Director

I have a lot of experience with NovaPACS. In the early years, it was phenomenal. We had a lot of the...

Oct 2020
||
(0)
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Director

NovaPACS has changed and been upgraded over time. It is impossible for us to suddenly become...

Oct 2020
||
(0)
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Director

The biggest complaint is the upgrades that the development team has rolled out. Novarad does routine...

Oct 2020
||
(0)
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Manager

Novarad delivered on everything that was promised. We were able to implement the product to our...

Aug 2020
||
(0)
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Manager

I like the ease of use we get from the product. When we set up the system, there are things we...

Aug 2020
||
(0)
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Manager

The support people are very helpful. We don't get any attitude, and we get answers to our questions....

Aug 2020
||
(0)
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