NovaPACS Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 7:31:41 PM and Model.EvProductId = 1830

Commentary Summary

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User Commentary

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Manager

Implementation and Training

Novarad delivered on everything that was promised. We were able to implement the product to our...

Aug 2020
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Manager

Functionality and Upgrades

I like the ease of use we get from the product. When we set up the system, there are things we...

Aug 2020
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Manager

Service and Support

The support people are very helpful. We don't get any attitude, and we get answers to our questions....

Aug 2020
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Director

Future Outlook

We are moving away from Novarad’s product. We thought we would move away from it this year, but...

Jul 2020
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Director

Lessons Learned

Generally speaking, I would not recommend NovaPACS. We have too much downtime, and we don’t feel...

Jul 2020
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Director

ROI / Cost (care and feeding)

We feel like we get nickel-and-dimed, but we are also a large site, and I don’t think large sites...

Jul 2020
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Director

Functionality and Upgrades

NovaPACS is good if people don’t need to scale. We have a lot of issues when large volumes of images...

Jul 2020
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CIO

Service and Support

Our experience with Novarad has been great. They are very responsive to us. We had a blip a couple...

Jun 2020
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CIO

Functionality and Upgrades

Novarad has implemented everything for radiology and all of the screening criteria we need. As far...

Jun 2020
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Manager

Service and Support

I would give Novarad high marks for their phone service. They have been pretty good with...

Apr 2020
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Manager

Functionality and Upgrades

If I were rating a version before our current one, I would give the PACS even higher marks on ease...

Apr 2020
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Manager

Functionality and Upgrades

I like the ease of use of the admin console. I can do a lot of the things I want to do. I am usually...

Apr 2020
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Manager

Functionality and Upgrades

The admin side used to have higher customizability for the search fields, such as reciting or...

Apr 2020
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Manager

Service and Support

The vendor isn't proactive in any sense of the word. When we talk to the support people, we find...

Mar 2020
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Manager

Service and Support

The vendor's people are great, and I like that they are responsive.

Mar 2020
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Manager

Technology

The product is severely lacking. The vendor could have more cohesive solutions to go with their own...

Mar 2020
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Manager

Functionality and Upgrades

One of the vendor's favorite answers is to say that things will be fixed in the next release. Every...

Mar 2020
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Manager

Service and Support

Novarad’s IT support always seems to be really great. There is always a sales engineer available to...

Jan 2020
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Manager

Service and Support

The customer service is the main reason I rated Novarad so highly. They are on top of things, but...

Jan 2020
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Manager

Service and Support

Objectively, I can’t think of anything that Novarad could be doing better. They are on top of their...

Jan 2020
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Manager

Service and Support

I would do anything for Novarad because they are a great company. I would undoubtedly go with them...

Jan 2020
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CIO

Technology

Sometimes I wish that the system had a simplified version of the end-user interface. The solution is...

Jan 2020
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CIO

Relationship

I like that the product meets all of our regulatory requirements. The vendor is easy to work with...

Jan 2020
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Manager

Functionality and Upgrades

I am very satisfied with NovaPACS. NovaPACS is easy to use, and it is very user friendly. It is very...

Jan 2020
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Director

Technology

We use several different PACS, and Novarad is lacking in new technology. They are slow to improve...

Jan 2020
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Manager

Functionality and Upgrades

We tend to experience multiple glitches after upgrades, and then we have to usually get the glitches...

Dec 2019
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Manager

Service and Support

NovaPACS is very customizable and intuitive. Novarad has excellent support. We always get a human...

Dec 2019
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Manager

Other Observations & Comments

There is not a lot of easy integration with other vendors, so we have tried to accomplish things in...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

Some of the setup for reporting on the RIS side is not very robust and seems to have some accuracy...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The PACS could use a better product for voice dictation. It can handle PowerScribe 360 because that...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I do not have any animosity toward Novarad; their PACS has worked pretty well. We left another...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

The PACS is very sensitive to be upgrades. We always have issues with Windows upgrades. We have to...

Nov 2019
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Analyst/Coordinator

Future Outlook

Novarad is better at being proactive compared to a year ago. They were not doing the updates on the...

Nov 2019
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Analyst/Coordinator

Relationship

I get involved with Novarad only when I have a problem or an issue; I maybe send an email. I have...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

There have really been no upgrades. There are updates on the software but not a lot of them. The...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I would recommend the system. But any organization buying it has to have really robust hardware,...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

In years past, we tried some of Novarad’s other technology, like their cardio viewer for echo...

Nov 2019
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Analyst/Coordinator

Service and Support

When we call in for service, sometimes the people want to take a message and call us back. I have...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

If we have to buy an interface from Novarad, we have to go to the bank twice. I have never seen an...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Everything is priced per click. Our dictation tool was several thousand dollars, but then Novarad...

Nov 2019
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Manager

Functionality and Upgrades

When we do a lot of studies, the queue fills up, and I get an error on my scanners that say that...

Oct 2019
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Manager

Implementation and Training

The training from Novarad was okay. There are things that they don’t have answers for; that is...

Oct 2019
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Manager

Functionality and Upgrades

Whenever we log in to NovaPACS, my settings don’t save from the last time I logged in. I get the...

Oct 2019
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Director

Future Outlook

NovaPACS is a fantastic PACS product, but we are replacing it because it doesn’t have the cardiology...

Oct 2019
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Director

Functionality and Upgrades

I would recommend NovaPACS to everybody in a heartbeat. If the system had cardiology, we would never...

Oct 2019
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Director

Relationship

Novarad definitely keeps all of their promises. I have not had any problems with Novarad; they are...

Oct 2019
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Director

Functionality and Upgrades

Something I would like Novarad to do that would help our customers is to increase their reporting...

Oct 2019
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Director

Functionality and Upgrades

Because of the reporting issues, I want to take some things out of NovaPACS. I cannot do reporting...

Oct 2019
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Director

Functionality and Upgrades

NovaPACS' imaging is perfect, but its cardiac viewer is totally missing. We just can’t use the...

Oct 2019
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Analyst/Coordinator

Relationship

Novarad has very much disappointed us. We have had executive involvement, but that is because we...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In terms of ease of use, NovaPACS has some room for improvement. The vendor is pretty good though.

Oct 2019
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Analyst/Coordinator

Service and Support

Novarad needs better support follow-up when we call in a support issue. Their people typically...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Novarad is pretty good about doing the NovaPACS upgrades for us so that we don’t fall too far behind....

Oct 2019
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Director

Service and Support

If I had to call Novarad for an IT problem, they would treat me as if I were an absolute idiot. I...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

NovaPACS worked very poorly. It was very clunky and not flexible. In terms of access, we couldn’t...

Jul 2019
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Director

Relationship

I was totally appalled with NovaPACS. Novarad was just hopeless. They were terrible. They lied. They...

Jul 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

NovaPACS has been a good investment for our hospital. The integration with our EMR is good, and the...

May 2019
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Director

Functionality and Upgrades

The system is a lot better, and Novarad certainly supports us. The system has a few nagging bugs,...

May 2019
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Director

Technology

We have only a couple of modalities interfaced with NovaPACS. A radiologist comes in a couple of...

Apr 2019
 Helpful

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Manager

Service and Support

We have had a good experience with Novarad’s service and getting little glitches fixed. Novarad...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

We are trying to keep up with Novarad’s latest upgrades. We have no issues with Novarad performing...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

The layout is pretty easy to use.

Jan 2019
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Manager

Service and Support

Novarad could have followed up more quickly. We had issues, and a lot of times when we went into our...

Jan 2019
 Helpful

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Manager

Lessons Learned

If a customer wanted to use NovaPACS specifically for stored archiving, I would say it is a great...

Jan 2019
 Helpful

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Manager

Other Observations & Comments

The system is great to use specifically for stored archiving. But I am not sure that it is as good...

Jan 2019
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Manager

Implementation and Training

The training has been pretty good. We did a little bit of physician training, which wasn’t too bad....

Jan 2019
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Manager

Implementation and Training

We have had our ups and downs with Novarad. The implementation was probably the worst part,...

Jan 2019
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Manager

Service and Support

I would like Novarad to follow through with full implementation and integration and to double-check...

Jan 2019
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Manager

Functionality and Upgrades

For what I use the system for, I don’t see an issue with it. But if we had our own radiologist...

Jan 2019
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Manager

Functionality and Upgrades

I wish Novarad would improve the PET and CT options, the standard uptake values, and the fusion.

Jan 2019
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Analyst/Coordinator

Service and Support

Novarad answers every need that we come up with. They always find a solution for us. I can’t think...

Dec 2018
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Analyst/Coordinator

Service and Support

I like the service response from the Novarad service engineers. We can get astounding technical...

Dec 2018
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Analyst/Coordinator

Relationship

Novarad's people from all levels, including sales, education, and executives, are approachable. I...

Dec 2018
 Helpful

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VP/Other Executive

Service and Support

Lately, our experience with Novarad has been disappointing. The system is decent, but Novarad’s...

Dec 2018
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Director

Service and Support

When we were starting out with the system, there were a lot of glitches. I had to contact the...

Nov 2018
 Helpful

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Director

Service and Support

Novarad doesn’t try to fix problems before they happen. When problems occur, they are reactive.

Nov 2018
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Director

Technology

The system has a web-based application that is the same as the desktop application, and I can use it...

Nov 2018
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Manager

Service and Support

Over the last year, I have noticed a dip in the quality of the phone support. It has been a little...

Nov 2018
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Manager

Functionality and Upgrades

The layout in NovaPACS seems pretty intuitive. The screen is not too cluttered, and I don’t seem to...

Nov 2018
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Manager

Functionality and Upgrades

I don’t have to put in work orders through the machine anymore. I just enter orders into NovaPACS,...

Nov 2018
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Manager

ROI / Cost (care and feeding)

NovaPACS saves our data, so we don’t have to use CDs anymore. The system helps the workflow...

Nov 2018
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Director

Functionality and Upgrades

I would like to see improvements with the worklist management. Novarad needs to figure that out....

Nov 2018
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Director

Functionality and Upgrades

I would like to see Novarad improve the security. The underlying architecture needs to be reevaluated....

Nov 2018