NovaPACS
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Service and Support

The vendor is very hands on. I have no issues with them, but if I do have an issue with the product,...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The upgrades for NovaPACS are innovative and very helpful. I like everything about the product, but...

Sep 2022
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Analyst/Coordinator

Lessons Learned

I would tell someone looking at using NovaPACS that it is a good investment and that the system...

Sep 2022
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Director

Functionality and Upgrades

I like the maneuverability of NovaPACS. The tabs and functionality are good and easy to work through....

Jun 2022
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Director

Functionality and Upgrades

We use Novarad's system for our PACS. It does exactly what it is supposed to do. We have good...

Jun 2022
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Manager

ROI / Cost (care and feeding)

The way we have our pricing and contract structured, any nickel-and-diming things are included in...

Jun 2022
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Manager

Interfacing and Integration

There are little things NovaPACS can't do regarding integration on the back end, such as giving...

Jun 2022
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Manager

Functionality and Upgrades

NovaPACS is really a radiology PACS trying to be a cardiology PACS. That is not Novarad's fault...

Jun 2022
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Manager

Service and Support

Novarad's support team is mediocre at best. When we do have to get help, eventually Novarad's...

Jun 2022
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Manager

Relationship

For additional training, we hardly have any in-service processes from Novarad. I do get emails, but...

Jun 2022
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Manager

Implementation and Training

I have had certain trainers from Novarad that are just not as familiar with the product as others....

Jun 2022
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Manager

Interfacing and Integration

NovaPACS is lacking with regard to integration with other systems. There is not as thorough of an...

Jun 2022
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Manager

Functionality and Upgrades

When we have an upgrade to NovaPACS, we always uncover multiple bugs with the system in the first...

Jun 2022
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Manager

Service and Support

Recently, the support from Novarad has not been good. I have noticed with many vendors that COVID-19...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Novarad includes all of the upgrades in the pricing.

Jun 2022
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Manager

Other Observations & Comments

We have monthly charges on everything we have. We have had the product for a long time. Things don't...

Jun 2022
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Manager

Functionality and Upgrades

NovaPACS is pretty flexible. I think the product is very easy to use, but the radiologists don't...

Jun 2022
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Manager

Service and Support

I have several issues with Novarad's support. I feel like the quality of the vendor's support has...

Jun 2022
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Director

Functionality and Upgrades

Novarad added some new technology to the system, like routing technology. They also added...

Mar 2022
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Director

Functionality and Upgrades

Our doctors love reading things in NovaPACS. That is why we have the system.

Mar 2022
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Director

Functionality and Upgrades

Novarad has some administration programs that I wish were a little different. For example, other...

Mar 2022
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Director

Service and Support

NovaPACS is reliable. We almost never have issues with it. We store a lot of data, and NovaPACS...

Mar 2022
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Director

Lessons Learned

NovaPACS is fine in its current ecosystem, but we wouldn't use it at a larger facility. The system...

Mar 2022
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Director

Future Outlook

We hope NovaPACS will be gone within the next few years.

Mar 2022
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Director

Service and Support

Novarad is plagued by staffing issues. The support team is taking an extremely long time to complete...

Mar 2022
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Director

Interfacing and Integration

Novarad is weak in terms of assisting with integrations. Integration is very important in this day...

Mar 2022
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Director

Functionality and Upgrades

We chose NovaPACS because it was one of the few products that allowed us to do a cloud-based...

Feb 2022
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Director

Implementation and Training

The implementation was just horrendous. We still have issues with connectivity that we have never...

Feb 2022
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Director

Functionality and Upgrades

I wish the vendor would work on their firewall solution because it just doesn't seem to work very...

Feb 2022
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Director

Service and Support

We don't hear anything from Novarad. They are not proactive when it comes to changes.

Feb 2022
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Director

ROI / Cost (care and feeding)

The strongest point with Novarad is that they don't charge for everything. They have the best...

Dec 2021
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Director

Service and Support

I don't know anybody that has a better support staff than Novarad; they are the best support staff I...

Dec 2021
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Director

Functionality and Upgrades

NovaPACS allows us to read from different facilities in one worklist. For several years, NovaPACS...

Dec 2021
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Director

Functionality and Upgrades

We aren't 100% satisfied with Novarad. They have certainly had their issues. Novarad continues to...

Dec 2021
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Director

Lessons Learned

Under the right circumstances, I would buy NovaPACS again. I would buy from Novarad and not from a...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The vendor organization is a pretty good company. Once the staff understands the system, it is user...

Nov 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor charges a general fee, and we have a contract. Anything outside of the contract is an...

Nov 2021
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Analyst/Coordinator

Service and Support

The vendor's support team is exceptional. When we have issues, we can call the support team. They...

Nov 2021
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Analyst/Coordinator

Service and Support

The after-hours support is a little difficult. The after-hours support people aren't always strong,...

Nov 2021
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Analyst/Coordinator

Implementation and Training

The vendor has a training number we can call. The trainers get back to us within a day to schedule...

Nov 2021
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Analyst/Coordinator

Relationship

The vendor is constantly reaching out. They email or have a representative call us, and they hold...

Nov 2021
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Director

ROI / Cost (care and feeding)

The product is easy to use for me because I am used to it, but I have been involved with decision...

Nov 2021
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Director

Service and Support

The tech support is terrific. The support people are very attentive to our issues, and I love that...

Nov 2021
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Director

Implementation and Training

As far as training goes, the vendor provides update notes in PDF form, and I really appreciate that....

Nov 2021
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Director

Win/Loss - Why they were selected (by current clients)

We decided to move to NovaPACS because of the ease of use and the price point. NovaPACS is...

Nov 2021
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Director

Implementation and Training

The training and implementation went really well. As with any new system, there were bumps and a...

Nov 2021
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(0)
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Director

Service and Support

I have a small IT department in a rural area with no PACS administrator. I am able to handle the...

Nov 2021
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