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2025 Best In Klas

PACS

Large - 300K+ Studies

REAL-TIME DATA

DECISION INSIGHTS

2025 Best In KLAS PACS Large - 300K+ Studies

PACS
Large - 300K+ Studies

Best in KLAS Winner

Overall performance score
(100-point scale)

REAL-TIME DATA

DECISION INSIGHTS

Ranked Solutions
Market average: 78.1
Software average: 80.6

Grading Scale

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

Sectra PACS	91.0	+3%	31	A-	A+	A-	A	A-	B

AGFA HealthCare Enterprise Imaging for Radiology	87.2	+15%	16	B+	A-	B+	B+	A	B

Fujifilm Synapse	84.9	+12%	19	B-	B+	B	B	A-	B+

Merge by Merative Merge PACS	82.8	+3%	15	B	B	B	B	B+	B

Optum Radiology Solutions	72.6	-3%	17	D+	C-	B-	C+	C-	C-

GE HealthCare Centricity PACS	63.1	+12%	15	D	F	D+	D	C	D+

Intelerad IntelePACS	58.7	-3%	22	F	D-	D	D+	F	F
	0.0	100.0

91

31

culture

A-

loyalty

A+

operations

A-

product

A

relationship

A-

value

B

Market energy

AGFA HealthCare
Enterprise Imaging for Radiology

87.2

16

culture

B+

loyalty

A-

operations

B+

product

B+

relationship

A

value

B

Market energy

Fujifilm
Synapse

84.9

19

culture

B-

loyalty

B+

operations

B

product

B

relationship

A-

value

B+

Market energy

Merge by Merative
Merge PACS

82.8

15

culture

B

loyalty

B

operations

B

product

B

relationship

B+

value

B

Market energy

Optum
Radiology Solutions

72.6

17

culture

D+

loyalty

C-

operations

B-

product

C+

relationship

C-

value

C-

Market energy

GE HealthCare
Centricity PACS

63.1

15

culture

D

loyalty

F

operations

D+

product

D

relationship

C

value

D+

Market energy

Intelerad
IntelePACS

58.7

22

culture

F

loyalty

D-

operations

D

product

D+

relationship

F

value

F

Market energy

Additional Performance Insights Additional Performance Insights

Ranked solutions for which at least 95% of respondents answered yes.

Part of long-term plans?

Merge by Merative
Merge PACS

n=12 100%

Sectra
PACS

n=31 100%

Would you buy again?

Sectra
PACS

n=30 100%

Part of Long Term Plans?

Merge by Merative
Merge PACS

n=12 100%

Sectra
PACS

n=31 100%

Would you buy again?

Sectra
PACS

n=30 100%

Solutions Not Ranked

Ordered alphabetically

L

	Overall performance score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value	Market energy

INFINITT PACS L	92.8	8	A-	A+	A-	A	A-	A+

Philips Image Management Vue PACS (Carestream) L	65.8	9	D-	F	C	C-	C-	C

Philips IntelliSpace PACS NB	65.1	18	D+	F	C	C-	C	D+

L

&nbps;

INFINITT
PACS L

92.8
8

culture

A-

loyalty

A+

operations

A-

product

A

relationship

A-

value

A+

Market energy

Philips
Image Management Vue PACS (Carestream) L

65.8
9

culture

D-

loyalty

F

operations

C

product

C-

relationship

C-

value

C

Market energy

Philips
IntelliSpace PACS

65.1
18

culture

D+

loyalty

F

operations

C

product

C-

relationship

C

value

D+

Market energy

Related Reports

View All Reports

Imaging AI 2024

27 November 24 | Jonathan Christensen and Monique Rasband

The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.

Imaging in the Cloud 2024

04 June 24 | Monique Rasband and Sidney Tate

The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.

Decision Insights

30 November 23 | Monique Rasband and Spencer Corbett

The PACS market is in flux—about one in five organizations interviewed by KLAS in the last two years is planning to replace their PACS, and more report they would replace their system if given the opportunity. This market shift is driven largely by organizations (1) replacing aging/legacy technology with go-forward platforms, (2) consolidating platforms, and (3) continuing to move toward unified enterprise imaging strategies. Organizations replacing their PACS are seeking vendor partners with a vision for the future and a strong commitment to innovation. This report examines 90 recent PACS purchase decisions validated by KLAS between September 2021 and September 2023 to understand why certain vendors are being considered, selected, and replaced in this dynamic market.

Past PACS Awards