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CarePricer Comments
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KLAS Research Director - Dustin Cragun
Subject Expert

Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
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User Commentary

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Director

nThrive certainly is handling all of our needs, but we really need them to be more helpful up front.

Apr 2021
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(0)
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Director

We aren't always able to get accurate estimates from the system based on the location where services...

Apr 2021
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(0)
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Manager

The system is pretty good. The only thing that is hard is that sometimes we have had problems when...

Jan 2021
||
(0)
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Manager

In general, the estimates on the system are usually pretty close. We do have some patients who are...

Jan 2021
||
(0)
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Manager

We only use the product for patient estimations. We will be adding other functionality next year,...

Jan 2021
||
(0)
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Manager

The thing I probably like the best about CarePricer is the consistency and accuracy of the product...

Jan 2021
||
(0)
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Manager

What I don’t like about CarePricer is that is does not integrate with any of our hospital systems....

Jan 2021
||
(0)
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Director

The product does what it was advertised to do except it doesn't handle professional services very...

Nov 2020
||
(0)
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Director

During the COVID-19 crisis, we received absolutely no support and flexibility from the vendor. I...

Nov 2020
||
(0)
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 or  to see details.

CFO

I have had some very proactive people be assigned to my account, and I have worked with some people...

Nov 2020
||
(0)
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CFO

The vendor's executives can't carry things out. That is related to the vendor's turnover. They have...

Nov 2020
||
(0)
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CFO

We are in the middle of doing some new things the vendor has brought to us. The vendor has a...

Nov 2020
||
(0)
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Analyst/Coordinator

When the application has errors or is updating, nThrive's response time is kind of slow. There is a...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The executive involvement is good. nThrive's executives are responsive. Once an issue is escalated,...

Nov 2020
||
(0)
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Analyst/Coordinator

I absolutely love the integration CarePricer has with our contract management tool to calculate the...

Nov 2020
||
(0)
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Analyst/Coordinator

I don't like the functionality for a lot of the templates that we use to print out or email...

Nov 2020
||
(0)
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Manager

nThrive definitely likes to charge for every little thing. They will nickel-and-drive us to death....

Oct 2020
||
(0)
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Manager

CarePricer is based on historical claims data versus real-time data. If the system worked more...

Oct 2020
||
(0)
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Director

nThrive used to do in-person annual user meetings, and that was great to collaborate with other...

Sep 2020
||
(0)
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Director

I would like better communication about what is out there. I haven’t really seen new functionality...

Sep 2020
||
(0)
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VP/Other Executive

The tool works. We haven't needed to expand to any service lines. nThrive has been handling those...

Aug 2020
||
(0)
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 or  to see details.

VP/Other Executive

The system won’t be part of our long-term plans unless nThrive comes forward with the applications...

Aug 2020
||
(0)
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 or  to see details.

VP/Other Executive

There is always room for improvement, but our expectations have consistently been met. nThrive...

Aug 2020
||
(0)
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 or  to see details.

VP/Other Executive

The patient liability estimation is very good. We haven’t done a validation between nThrive’s...

Aug 2020
||
(0)
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Director

There were some things during implementation that nThrive didn't tell us and that we wouldn't know...

Jul 2020
||
(0)
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 or  to see details.

Director

We currently use nThrive's CarePricer product, and to be transparent, we are actually looking at...

Jul 2020
||
(0)
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 or  to see details.

Director

One thing that is a very large challenge for people is that the more vendors people engage, the more...

Jul 2020
||
(0)
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Director

When we were evaluating the eligibility tools, we were just trying to find the best tool. We...

Jul 2020
||
(0)
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Director

The vendor has been extremely agreeable in terms of enhancing our technology, which would lead to...

Jul 2020
||
(0)
 Thank you  Helpful

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Director

The pros of the system are that if we enter the charges and the codes 100% correctly and predict...

Jul 2020
||
(0)
 Thank you  Helpful

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Director

When a user in patient access is trying to find the services, it is not always incredibly intuitive...

Jul 2020
||
(0)
 Thank you  Helpful

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Director

Patient access software is really important and is something the vendor has agreed to develop. I do...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The CarePricer implementation was really easy because we already had the contract management part...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had some bad encounters with some of the vendor's training staff members who were a little...

Jul 2020
||
(0)
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 or  to see details.

Director

nThrive is very supportive of our integration goals. Their CEO has made commitments. However,...

Jul 2020
||
(0)
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Director

Because of some of the search limitations and the reporting, I would mark the rating for CarePricer...

Jul 2020
||
(0)
 Thank you  Helpful

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