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CarePricer Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Relationship
nThrive used to do in-person annual user meetings, and that was great to collaborate with other...
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Director
Relationship
I would like better communication about what is out there. I haven’t really seen new functionality...
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VP/Other Executive
Functionality and Upgrades
The tool works. We haven't needed to expand to any service lines. nThrive has been handling those...
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VP/Other Executive
Functionality and Upgrades
The system won’t be part of our long-term plans unless nThrive comes forward with the applications...
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VP/Other Executive
Relationship
There is always room for improvement, but our expectations have consistently been met. nThrive...
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VP/Other Executive
Functionality and Upgrades
The patient liability estimation is very good. We haven’t done a validation between nThrive’s...
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Director
Implementation and Training
There were some things during implementation that nThrive didn't tell us and that we wouldn't know...
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Director
Interfacing and Integration
We currently use nThrive's CarePricer product, and to be transparent, we are actually looking at...
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Director
ROI / Cost (care and feeding)
One thing that is a very large challenge for people is that the more vendors people engage, the more...
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Director
ROI / Cost (care and feeding)
When we were evaluating the eligibility tools, we were just trying to find the best tool. We...
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Director
Service and Support
The vendor has been extremely agreeable in terms of enhancing our technology, which would lead to...
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Director
ROI / Cost (care and feeding)
The pros of the system are that if we enter the charges and the codes 100% correctly and predict...
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Director
Functionality and Upgrades
When a user in patient access is trying to find the services, it is not always incredibly intuitive...
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Director
Technology
Patient access software is really important and is something the vendor has agreed to develop. I do...
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Director
Implementation and Training
The CarePricer implementation was really easy because we already had the contract management part...
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Director
Implementation and Training
We had some bad encounters with some of the vendor's training staff members who were a little...
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Director
Interfacing and Integration
nThrive is very supportive of our integration goals. Their CEO has made commitments. However,...
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Director
Functionality and Upgrades
Because of some of the search limitations and the reporting, I would mark the rating for CarePricer...
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Manager
Relationship
Executive involvement from nThrive is nonexistent. There is such a revolving door at nThrive; we...
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Manager
Relationship
CarePricer is a good product. It is a workhorse. I have no complaints around nThrive keeping their promises....
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Manager
Functionality and Upgrades
nThrive has really failed to put R&D money into their tools. The sophistication of the products...
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Manager
ROI / Cost (care and feeding)
CarePricer is a decent tool, but it does not support price transparency or other needs. CarePricer...
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Manager
Technology
CarePricer isn’t updated. nThrive wrote it 10 years ago, and it is still working the way that they...
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Manager
Interfacing and Integration
CarePricer doesn’t integrate at all. We hoped we would be able to integrate it after all this time;...
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Manager
Service and Support
If we complain enough, the nThrive support will eventually get back to us. We get a service desk and...
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VP/Other Executive
Interfacing and Integration
We really had to convince nThrive to not just give us a technical solution but to actually teach our...
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VP/Other Executive
Implementation and Training
We never really got CarePricer implemented to the point that we were able to take full advantage of...
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VP/Other Executive
Functionality and Upgrades
CarePricer has a lack of automation and requires a lot of input from end users.
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VP/Other Executive
Other Observations & Comments
There are many bolt-on solutions for patient estimates on the market. I do not think that that is...
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VP/Other Executive
Functionality and Upgrades
nThrive has not kept their promises. They oversold the solution and told us that it could do more...
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Director
Implementation and Training
We essentially implemented the nThrive system on our own. Most places that I have seen have a whole...
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Director
Implementation and Training
When we implemented CarePricer, the functionality was not up and running effectively. I managed the...
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Director
Implementation and Training
There wasn't any training from nThrive. When nThrive implements with other health systems, they...
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Director
Other Observations & Comments
CarePricer's functionality is really “!@$%&”, but we get a really good deal on the price. When we...
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Director
Functionality and Upgrades
nThrive is no longer a technology company; they are outsourcers now. nThrive has gone into the...
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Director
Interfacing and Integration
CarePricer is the system that we use for pricing our estimates for patients. We have had some...
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Director
Relationship
nThrive has followed through with anything that I have asked them to do.
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Director
Implementation and Training
nThrive's training has been pretty good. I did request additional training for a couple of things,...
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Director
Relationship
nThrive reaches out regularly to one of our organizational leaders to see whether there is anything...
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Director
Interfacing and Integration
I would like CarePricer to be more interactive and not require as much manual entry. There should be...
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VP/Other Executive
Relationship
We are a pretty heavy user of CarePricer, and it has worked really well for us. The vendor has...
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VP/Other Executive
Future Outlook
CarePricer is our estimate tool; however, we have recently made the decision to move to another...
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Director
ROI / Cost (care and feeding)
During our initial CarePricer training, the trainer did a good job, but since then, the training has...
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Director
Functionality and Upgrades
nThrive Claims Management and CarePricer are nThrive's strong products. The quality of these...
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Director
Functionality and Upgrades
I don't have any real insight to help me really know whether CarePricer is working for me. I haven't...
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Manager
Service and Support
We struggle with nThrive’s support. We don’t get very good support from them. I have a couple of...
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Manager
Functionality and Upgrades
We struggle with the system because we only have the very basic system. We don’t have a lot of the...
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Manager
Functionality and Upgrades
Compared to all the systems I have ever had, CarePricer has been one of the best.
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Manager
Functionality and Upgrades
Everything is good with CarePricer. CarePricer is quick and fast, and it gives us back accurate...
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Manager
Functionality and Upgrades
The only thing I still cannot stand to this day is the process we have to go through to sign a new...
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Manager
Relationship
I used to have a lot more executive involvement from nThrive than I have now, though I don't really...
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VP/Other Executive
Functionality and Upgrades
CarePricer can’t use information from other nThrive tools. It is set up to use data that was...
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VP/Other Executive
Functionality and Upgrades
CarePricer works adequately for the run-of-the-mill, diagnostic set procedures. The system is still...
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VP/Other Executive
Relationship
nThrive hasn't kept their promises. We have asked them about building pieces or integrations with...
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Director
Service and Support
nThrive’s support is lacking.
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Director
Functionality and Upgrades
I don’t use CarePricer as heavily as my users do, but I have not heard of any issues with it. I...
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Director
Technology
nThrive keeps up with technology. They have a lot of really nice tools that we could purchase that...
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Director
Relationship
We have frequent calls with nThrive so that they can address any issues that we have.
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Manager
Functionality and Upgrades
Our concern with CarePricer is that the estimations aren't in real time. CarePricer uses historical...
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Manager
Technology
Because of the way our contract with nThrive is structured, we get a bunch of software as a...
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Manager
Functionality and Upgrades
nThrive did an upgrade for CarePricer, and it didn’t work like they thought it was going to. It took...
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VP/Other Executive
ROI / Cost (care and feeding)
nThrive charges for every little thing. In addition, they don’t keep all of their promises, and the...
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Director
Functionality and Upgrades
We are using the patient-responsibility estimator within CarePricer. I don't personally use the...
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Director
Other Observations & Comments
We want to keep as many pieces of CarePricer as we can. We are trying to move away from the system...
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Director
Other Observations & Comments
There are differences between the contracting pieces of our EMR and CarePricer. One really good...
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Director
Service and Support
We get regular updates for CarePricer. We switched our EMR recently, and we found that we can’t do...
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Director
Functionality and Upgrades
nThrive is improving CarePricer. They have new contract-analytics pieces to take data into the...
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Director
Functionality and Upgrades
We are pulling in nThrive’s data at a specific level. Their analytics tool does this better than we...
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Director
Functionality and Upgrades
nThrive’s contract-modeling tool is good, but it is slow. We have some big contract models, so it...
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Director
ROI / Cost (care and feeding)
nThrive does pretty well with their implementations and training, but it would be hard to recommend...
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Manager
Interfacing and Integration
We tried to get some information to flow into CarePricer so that we wouldn't have to manually plug...
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Manager
Functionality and Upgrades
We had a lot of kinks in the beginning, but now we like how CarePricer works. We chose to use it at...
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Manager
Functionality and Upgrades
We are having some issues with the injections. Certain codes aren't flowing over. We have offices...
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Manager
Functionality and Upgrades
CarePricer is easy to use. I like it better than I used to. The last upgrade was good, and I like...
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Manager
Service and Support
We sometimes have situations where we can't determine whether issues were caused by nThrive's IT...
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Manager
Service and Support
CarePricer has been live in our system for a few years. We did not start utilizing it until...
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Manager
Service and Support
The communication has changed due to the staff at nThrive. I found a person who I could voice my...
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Manager
Functionality and Upgrades
We are struggling with the reporting in CarePricer for facilities that don’t use the full...
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Manager
Functionality and Upgrades
We find that a lot of the reports from CarePricer are inaccurate. We like to see a user-validation...
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Manager
Lessons Learned
Asking whether we would recommend CarePricer is a loaded question; our recommendation depends on...
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Manager
Functionality and Upgrades
Other estimator tools are much easier to use than CarePricer. We are still waiting for better...
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Manager
Implementation and Training
CarePricer works well. nThrive struggles with their product support and training for facilities or...
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Manager
Implementation and Training
We requested the ability to test CarePricer before we upgraded and implemented it. nThrive assured...
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Manager
Other Observations & Comments
We ask nThrive a lot of questions about CarePricer's functionality. They tell us that no other...
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Manager
Service and Support
nThrive's phone and web support is good. We have a good relationship with nThrive's support people,...
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