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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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Director

There has been no training in the last year, but it would probably not be beneficial. But the vendor...

Apr 2021
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Director

The product is pretty reliable, but it only stores and retrieves. I haven't needed to call the...

Apr 2021
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Director

I am having problems retrieving a study right now. It is hard to judge that because the problem...

Apr 2021
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Analyst/Coordinator

We don’t have active communication with NTT DATA, but as long as the archive is working, we don't...

Apr 2021
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VP/Other Executive

We are using NTT DATA's system as a long-term archive, and we haven't pushed too far beyond...

Dec 2020
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VP/Other Executive

We are likely moving away from NTT DATA in the near future. We are in a bit of a holding pattern due...

Dec 2020
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Analyst/Coordinator

In our environment, the vendor seems to be 100% reactive. There is no ongoing monitoring or...

Dec 2020
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Analyst/Coordinator

The overall solution has provided us with prime storage as well as cloud solutions for disaster...

Dec 2020
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Analyst/Coordinator

We have had the system now for so long and have so much data in it that moving to another vendor...

Dec 2020
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Analyst/Coordinator

The vendor’s executives are very responsive. The leadership is available all the time to me...

Dec 2020
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Director

We are likely moving in a different direction with our strategy. That being said, we have been with...

Dec 2020
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Director

Right now we are using NTT DATA's product for our VNA, but at the end of the day, it is basically a...

Dec 2020
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Director

We are using Unified Clinical Archive, but we are getting ready to get off the system because NTT...

Nov 2020
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Director

I am just not happy with NTT DATA. We have had some cases that have failed to retrieve and have had...

Nov 2020
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Director

NTT DATA is actually meeting our goals and helping with some of our plans. As far as supporting our...

Nov 2020
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Manager

I don’t use the vendor’s phone and web support very much. Getting in touch with the vendor is not...

Oct 2020
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Manager

We have never upgraded the product. I have never had training, but I haven't needed it. I like that...

Oct 2020
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Manager

NTT DATA lost some of our studies. That shouldn't have happened. We were told that there were backup...

Oct 2020
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Manager

The system is easy to use, and we have really had no issues with it. We got the system installed,...

Oct 2020
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CIO

We have had no difficulties with the system or the vendor. We have had a good relationship. The...

Oct 2020
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CIO

The vendor listens to our needs and helps us gauge what we are trying to do.

Oct 2020
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CIO

We measure our ROI on the front end. We consider that to be our cost savings. We revisit that...

Oct 2020
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CIO

We asked for some things in the beginning, and the vendor delivered. When they didn't deliver on...

Oct 2020
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CIO

We had some challenges, and we brought them to the vendor. They responded and fixed those problems....

Oct 2020
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CIO

I hear complaints around ease of use from the radiologists, but I hear complaints from them about...

Oct 2020
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CIO

The vendor is good at delivering new technology. They are the best out there. We had looked at a lot...

Oct 2020
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CIO

The vendor brought things to our attention when they thought there were performance issues. We...

Oct 2020
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CIO

We have definitely received our money’s worth. Anytime we have problems, the vendor fixes them. The...

Oct 2020
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CIO

The vendor has been around for a while, and there are a lot of people that have used their product...

Oct 2020
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Manager

We are continually frustrated with the support we get from NTT DATA. At the time of purchase, the...

Sep 2020
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Manager

We have struggled with uptime promises from NTT DATA and recurring unplanned outages. We are...

Sep 2020
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Manager

We had lower volumes during the initial shutdown related to COVID-19. In the agreement, we had a...

Sep 2020
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Manager

The phone support from NTT DATA is great. There are always really, really good technicians when I...

Jul 2020
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Manager

The only time I talk to any of the service people at NTT DATA is when I can't get an image to come...

Jul 2020
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Manager

The vendor hasn't supported us at all during the COVID-19 crisis. I haven’t really heard from them.

Jul 2020
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Manager

We are considering moving our storage in-house, so NTT DATA may or may not be part of our long-term...

Jul 2020
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Manager

I like that everything is stored in one location, and we have been with NTT DATA for many years, so...

Jul 2020
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Manager

NTT DATA's products could be more cost effective. Image storage is getting a lot cheaper nowadays. I...

Jul 2020
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Director

The tactical relationship that we have with NTT DATA is just that we use their product as a storage...

Jul 2020
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Director

Strictly staying in the cardiology realm, we have an ROI, especially with being able to compare our...

Jul 2020
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Director

I can’t recall any upgrades or updates. I haven’t seen any training, and I have never had any...

Jul 2020
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Director

NTT DATA keeps their promises, but I haven’t been very happy with their support and service. When we...

Jul 2020
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Director

NTT DATA is probably a good company, but we have certainly missed out on a lot of things. There are...

Jul 2020
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