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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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To keep an ROI with the system, I continually renegotiate with the vendor as the cost of storage...

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Manager

The vendor could do some more user interface work if they really wanted to. There is a web-based...

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Manager

NTT DATA's service has been spotty over the years with the change of vendors. Sometimes, I have felt...

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Manager

There are a lot of higher-up people when there are implementation upgrades or any issues, so NTT...

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Manager

The solution is not part of our long-term plans. It is a cost-savings thing. There is a consensus...

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Manager

Over the last year, the vendor has changed their service call tree so I end up speaking more to...

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Manager

All of our studies are in one place, and the vendor has been keeping our studies for many years. I...

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Director

So far, we haven’t had a whole lot of issues with Unified Clinical Archive. We have experienced...

Jun 2021
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Director

When managers log in to Unified Clinical Archive to try to investigate something, some of the search...

Jun 2021
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Director

We are going to move to a different VNA. I inherited the project, so I wasn't part of that decision....

Jun 2021
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Director

NTT DATA has worked with us pretty well. As we have been migrating our data, the vendor has been...

Jun 2021
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Director

We have had a few delays lately in getting support from NTT DATA. A few of our inquiries require us...

Jun 2021
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Director

Over the years, we have integrated a different PACS into the NTT DATA application. Due to some of...

Jun 2021
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Director

I go through the IT department to deal with NTT DATA. Our IT department would like to see more...

Jun 2021
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Director

NTT DATA has always been good about helping us find solutions and solve challenges. It is very easy...

Jun 2021
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Director

I wouldn't have a reason not to buy Unified Clinical Archive again. It did the trick. The system met...

Jun 2021
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Director

There has been no training in the last year, but it would probably not be beneficial. But the vendor...

Apr 2021
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Director

The product is pretty reliable, but it only stores and retrieves. I haven't needed to call the...

Apr 2021
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Director

I am having problems retrieving a study right now. It is hard to judge that because the problem...

Apr 2021
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Analyst/Coordinator

We don’t have active communication with NTT DATA, but as long as the archive is working, we don't...

Apr 2021
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VP/Other Executive

We are using NTT DATA's system as a long-term archive, and we haven't pushed too far beyond...

Dec 2020
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VP/Other Executive

We are likely moving away from NTT DATA in the near future. We are in a bit of a holding pattern due...

Dec 2020
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Analyst/Coordinator

In our environment, the vendor seems to be 100% reactive. There is no ongoing monitoring or...

Dec 2020
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Analyst/Coordinator

The overall solution has provided us with prime storage as well as cloud solutions for disaster...

Dec 2020
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Analyst/Coordinator

We have had the system now for so long and have so much data in it that moving to another vendor...

Dec 2020
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Analyst/Coordinator

The vendor’s executives are very responsive. The leadership is available all the time to me...

Dec 2020
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Director

We are likely moving in a different direction with our strategy. That being said, we have been with...

Dec 2020
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(0)
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Director

Right now we are using NTT DATA's product for our VNA, but at the end of the day, it is basically a...

Dec 2020
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Director

We are using Unified Clinical Archive, but we are getting ready to get off the system because NTT...

Nov 2020
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(0)
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Director

I am just not happy with NTT DATA. We have had some cases that have failed to retrieve and have had...

Nov 2020
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Director

NTT DATA is actually meeting our goals and helping with some of our plans. As far as supporting our...

Nov 2020
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Manager

I don’t use the vendor’s phone and web support very much. Getting in touch with the vendor is not...

Oct 2020
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Manager

We have never upgraded the product. I have never had training, but I haven't needed it. I like that...

Oct 2020
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Manager

NTT DATA lost some of our studies. That shouldn't have happened. We were told that there were backup...

Oct 2020
||
(0)
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Manager

The system is easy to use, and we have really had no issues with it. We got the system installed,...

Oct 2020
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CIO

We have had no difficulties with the system or the vendor. We have had a good relationship. The...

Oct 2020
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CIO

The vendor listens to our needs and helps us gauge what we are trying to do.

Oct 2020
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CIO

We measure our ROI on the front end. We consider that to be our cost savings. We revisit that...

Oct 2020
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CIO

We asked for some things in the beginning, and the vendor delivered. When they didn't deliver on...

Oct 2020
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CIO

We had some challenges, and we brought them to the vendor. They responded and fixed those problems....

Oct 2020
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CIO

I hear complaints around ease of use from the radiologists, but I hear complaints from them about...

Oct 2020
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CIO

The vendor is good at delivering new technology. They are the best out there. We had looked at a lot...

Oct 2020
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CIO

The vendor brought things to our attention when they thought there were performance issues. We...

Oct 2020
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CIO

We have definitely received our money’s worth. Anytime we have problems, the vendor fixes them. The...

Oct 2020
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CIO

The vendor has been around for a while, and there are a lot of people that have used their product...

Oct 2020
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Manager

We are continually frustrated with the support we get from NTT DATA. At the time of purchase, the...

Sep 2020
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Manager

We have struggled with uptime promises from NTT DATA and recurring unplanned outages. We are...

Sep 2020
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Manager

We had lower volumes during the initial shutdown related to COVID-19. In the agreement, we had a...

Sep 2020
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