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Unified Clinical Archive Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Relationship
We are using NTT DATA's system as a long-term archive, and we haven't pushed too far beyond...
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VP/Other Executive
Future Outlook
We are likely moving away from NTT DATA in the near future. We are in a bit of a holding pattern due...
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Analyst/Coordinator
Service and Support
In our environment, the vendor seems to be 100% reactive. There is no ongoing monitoring or...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The overall solution has provided us with prime storage as well as cloud solutions for disaster...
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Analyst/Coordinator
Future Outlook
We have had the system now for so long and have so much data in it that moving to another vendor...
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Analyst/Coordinator
Relationship
The vendor’s executives are very responsive. The leadership is available all the time to me...
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Director
Service and Support
We are likely moving in a different direction with our strategy. That being said, we have been with...
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Director
Functionality and Upgrades
Right now we are using NTT DATA's product for our VNA, but at the end of the day, it is basically a...
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Director
ROI / Cost (care and feeding)
We are using Unified Clinical Archive, but we are getting ready to get off the system because NTT...
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Director
Functionality and Upgrades
I am just not happy with NTT DATA. We have had some cases that have failed to retrieve and have had...
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Director
Interfacing and Integration
NTT DATA is actually meeting our goals and helping with some of our plans. As far as supporting our...
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Manager
Relationship
I don’t use the vendor’s phone and web support very much. Getting in touch with the vendor is not...
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Manager
Functionality and Upgrades
We have never upgraded the product. I have never had training, but I haven't needed it. I like that...
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Manager
Functionality and Upgrades
NTT DATA lost some of our studies. That shouldn't have happened. We were told that there were backup...
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Manager
Functionality and Upgrades
The system is easy to use, and we have really had no issues with it. We got the system installed,...
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CIO
Relationship
We have had no difficulties with the system or the vendor. We have had a good relationship. The...
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CIO
Service and Support
The vendor listens to our needs and helps us gauge what we are trying to do.
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CIO
ROI / Cost (care and feeding)
We measure our ROI on the front end. We consider that to be our cost savings. We revisit that...
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CIO
Service and Support
We asked for some things in the beginning, and the vendor delivered. When they didn't deliver on...
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CIO
Service and Support
We had some challenges, and we brought them to the vendor. They responded and fixed those problems....
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CIO
Other Observations & Comments
I hear complaints around ease of use from the radiologists, but I hear complaints from them about...
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CIO
Technology
The vendor is good at delivering new technology. They are the best out there. We had looked at a lot...
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CIO
Service and Support
The vendor brought things to our attention when they thought there were performance issues. We...
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CIO
ROI / Cost (care and feeding)
We have definitely received our money’s worth. Anytime we have problems, the vendor fixes them. The...
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CIO
Relationship
The vendor has been around for a while, and there are a lot of people that have used their product...
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Manager
Service and Support
We are continually frustrated with the support we get from NTT DATA. At the time of purchase, the...
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Manager
Relationship
We have struggled with uptime promises from NTT DATA and recurring unplanned outages. We are...
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Manager
Sales and Contracting
We had lower volumes during the initial shutdown related to COVID-19. In the agreement, we had a...
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Manager
Service and Support
The phone support from NTT DATA is great. There are always really, really good technicians when I...
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Manager
Relationship
The only time I talk to any of the service people at NTT DATA is when I can't get an image to come...
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Manager
Service and Support
The vendor hasn't supported us at all during the COVID-19 crisis. I haven’t really heard from them.
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Manager
ROI / Cost (care and feeding)
We are considering moving our storage in-house, so NTT DATA may or may not be part of our long-term...
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Manager
Service and Support
I like that everything is stored in one location, and we have been with NTT DATA for many years, so...
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Manager
ROI / Cost (care and feeding)
NTT DATA's products could be more cost effective. Image storage is getting a lot cheaper nowadays. I...
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Director
Other Observations & Comments
The tactical relationship that we have with NTT DATA is just that we use their product as a storage...
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Director
ROI / Cost (care and feeding)
Strictly staying in the cardiology realm, we have an ROI, especially with being able to compare our...
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Director
Relationship
I can’t recall any upgrades or updates. I haven’t seen any training, and I have never had any...
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Director
Service and Support
NTT DATA keeps their promises, but I haven’t been very happy with their support and service. When we...
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Director
Relationship
NTT DATA is probably a good company, but we have certainly missed out on a lot of things. There are...
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