Unified Clinical Archive Comments

 
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Manager

Service and Support

The phone support from NTT DATA is great. There are always really, really good technicians when I...

Jul 2020
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Manager

Relationship

The only time I talk to any of the service people at NTT DATA is when I can't get an image to come...

Jul 2020
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Manager

Service and Support

The vendor hasn't supported us at all during the COVID-19 crisis. I haven’t really heard from them.

Jul 2020
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Manager

ROI / Cost (care and feeding)

We are considering moving our storage in-house, so NTT DATA may or may not be part of our long-term...

Jul 2020
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Manager

Service and Support

I like that everything is stored in one location, and we have been with NTT DATA for many years, so...

Jul 2020
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Manager

ROI / Cost (care and feeding)

NTT DATA's products could be more cost effective. Image storage is getting a lot cheaper nowadays. I...

Jul 2020
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Director

Other Observations & Comments

The tactical relationship that we have with NTT DATA is just that we use their product as a storage...

Jul 2020
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Director

ROI / Cost (care and feeding)

Strictly staying in the cardiology realm, we have an ROI, especially with being able to compare our...

Jul 2020
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Director

Relationship

I can’t recall any upgrades or updates. I haven’t seen any training, and I have never had any...

Jul 2020
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Director

Service and Support

NTT DATA keeps their promises, but I haven’t been very happy with their support and service. When we...

Jul 2020
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Director

Relationship

NTT DATA is probably a good company, but we have certainly missed out on a lot of things. There are...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

There is really no end-user usage for NTT DATA’s system. But those of us that do use it find it to...

Dec 2019
 Helpful

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Manager

Service and Support

NTT DATA’s phone support is good. The engineers are easy to speak with. They typically understand...

Dec 2019
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Manager

Functionality and Upgrades

The administrators have access to a web portal for Unified Clinical Archive when we need to try to...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

If I were to predict our satisfaction with the system in the future, I am sure things would continue...

Dec 2019
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Manager

Functionality and Upgrades

It took my technician about fifteen minutes to get started with the system. NTT DATA has many other...

Dec 2019
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Manager

Relationship

I deal with so many companies, but the reason I love NTT DATA is that they have been very good to...

Dec 2019
 Helpful

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Manager

Future Outlook

NTT DATA is part of our long-term plans. I have many people come to me for storage at similar...

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

NTT DATA doesn’t charge for every little thing. They have a fixed price for every image, and I have...

Dec 2019
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Manager

Functionality and Upgrades

We don't speak with the executives very often because we don't need to; everything is running...

Dec 2019
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Manager

Service and Support

My experience with NTT DATA has been terrific. We can retrieve any message in a jiffy. We never have...

Dec 2019
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VP/Other Executive

Technology

The system is pretty easy to use and just runs in the background as our archive. With that being...

Nov 2019
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VP/Other Executive

Functionality and Upgrades

We are very displeased with Unified Clinical Archive. The product is very proprietary. NTT Data...

Oct 2019
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VP/Other Executive

Technology

A few months ago, we went through a process in which NTT Data did some upgrades to finally...

Oct 2019
 Helpful

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VP/Other Executive

Service and Support

NTT Data's technical team isn't extremely technical. Anybody would look at some things that NTT Data...

Oct 2019
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Manager

Other Observations & Comments

There is no ongoing training. Not that I would take advantage of that training though; Unified...

Oct 2019
 Helpful

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Manager

Service and Support

NTT DATA's tier-two support is pretty good, and they answer everything. The support people answer...

Oct 2019
 Helpful

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Manager

Relationship

Our project manager is great. This person has the worst hours because they are helping with upgrades...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

When we send data into the local archive, Unified Clinical Archive will back it up to the cloud...

Oct 2019
 Helpful

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Manager

Technology

The system is reliable, and it is always up.

Oct 2019
 Helpful

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Manager

Interfacing and Integration

Unified Clinical Archive is so slow that we cannot utilize it for a certain department. That is...

Oct 2019
 Helpful

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Director

Service and Support

NTT DATA’s implementations are poor. One of our upgrades took ridiculously long. I am very...

Sep 2019
 Helpful

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Director

Functionality and Upgrades

It is fair to say that NTT DATA has supported our integration goals. Their cloud storage is neat. I...

Sep 2019
 Helpful

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Manager

Future Outlook

We have been acquired by a larger hospital system. Therefore, we will soon be phasing out Unified...

Jul 2019
 Helpful

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Manager

Service and Support

NTT DATA can't even properly categorize the exams that we send to them. We are always fighting with...

Jun 2019
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Manager

Service and Support

NTT DATA hasn't really been influential at all. They haven't really reached out, and I haven't heard...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

NTT DATA lost a number of our studies last year. I am hoping that the loss of data was an anomaly,...

Jun 2019
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Director

Functionality and Upgrades

I wouldn’t buy Unified Clinical Archive again if we were starting over; the opportunities available...

Jun 2019
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Director

Relationship

When the vendor was InSite One, they were one of the most solid companies I had ever worked with....

Jun 2019
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Director

Interfacing and Integration

NTT DATA struggled with giving us integration. We bought two outside tools and tried to migrate...

Jun 2019
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Manager

Service and Support

The past few times I have called NTT DATA's support team, things have been better. There are still...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

Unified Clinical Archive is still meeting our needs. As far as the functionality goes, everything is...

Mar 2019
 Helpful

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Manager

Technology

Unified Clinical Archive is a solid choice for an open VNA for DICOM, and it is an extremely stable...

Mar 2019
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Manager

Relationship

NTT DATA’s executives don’t really get involved with us at all. I can get them involved, and they...

Mar 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

NTT DATA is pretty good at not nickel-and-diming. They don’t charge for upgrades. The vendor sends...

Mar 2019
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VP/Other Executive

Other Observations & Comments

I am worried about the direction that NTT DATA seems to be taking with their support services. Since...

Jan 2019
 Helpful

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VP/Other Executive

Implementation and Training

NTT DATA did a good job on our implementation. Their employees were really experienced in dealing...

Jan 2019
 Helpful

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VP/Other Executive

Implementation and Training

NTT DATA could improve their training services. Their training department has some good leadership,...

Jan 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

NTT DATA’s product quality is pretty good, but all of the vendors could do better. Some of the...

Jan 2019
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VP/Other Executive

Technology

NTT DATA has delivered three generations of new software to us, so I feel like they do a good job at...

Jan 2019
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VP/Other Executive

Sales and Contracting

Unified Clinical Archive is one of the oldest products on the market, but if I had to decide who I...

Jan 2019
 Helpful

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VP/Other Executive

Lessons Learned

There are so many acquisitions happening these days, and I worry whether the VNA space is less...

Jan 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I have never had to call NTT DATA. Everything has worked with Unified Clinical Archive. It was set...

Jan 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

It would be nice to have some sort of interface where I could log in to the system and monitor...

Jan 2019
 Helpful

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Manager

Service and Support

NTT DATA is unresponsive to anything I ask for. I have put in tickets about our issues. In Unified...

Jan 2019
 Helpful

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Manager

Technology

Unified Clinical Archive is atrociously slow at retrieving and pushing images around. We would...

Jan 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

A PACS that just used Unified Clinical Archive for archiving would find the NTT DATA product to be...

Jan 2019
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Manager

ROI / Cost (care and feeding)

For the same cost, I wouldn't buy Unified Clinical Archive again. NTT DATA charges us the minute a...

Jan 2019
 Helpful

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Manager

Other Observations & Comments

When Unified Clinical Archive breaks down, we are notified by our PACS vendor and not by NTT DATA,...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

Unified Clinical Archive couldn't archive all our images, and it is supposed to be a vendor-neutral...

Jan 2019
 Helpful

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Manager

Technology

I am not satisfied with Unified Clinical Archive. Some of this could be my IT environment, but we...

Jan 2019
 Helpful

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Manager

Interfacing and Integration

Unified Clinical Archive isn't a true VNA because we can't use any viewer to see images on the...

Jan 2019
 Helpful

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Manager

Interfacing and Integration

The studies we combine in our PACS aren't automatically combined on Unified Clinical Archive or our...

Jan 2019
 Helpful

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Manager

Other Observations & Comments

NTT DATA hasn’t updated their website in quite some time.

Jan 2019
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Manager

Functionality and Upgrades

Overall, I have been pleased with NTT DATA. Their support people are responsive and actively address...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

We were having a lot of issues where Unified Clinical Archive would just stop working or the drives...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

NTT DATA has recently done a hardware upgrade that has given us extra storage, and we have had fewer...

Sep 2018
 Helpful

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Manager

Lessons Learned

When Clinical Archive is working, it is very consistent, and we do not normally have any issues. It...

Sep 2018
 Helpful

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Manager

Service and Support

Things with Unified Clinical Archive are going okay. It works on a day-to-day basis. In terms of...

Sep 2018
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Manager

Other Observations & Comments

I haven’t noticed any changes at NTT DATA since they bought Dell Services. We didn't really even...

Sep 2018
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Manager

Relationship

I don’t feel like we have a true relationship with NTT DATA; the relationship is more transactional....

Sep 2018
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Manager

Technology

It is hard to say how well NTT DATA delivers new technology because there hasn’t really been any new...

Sep 2018
 Helpful

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Manager

Sales and Contracting

I would say that NTT DATA keeps all their promises. There haven’t been any surprises or changes to...

Sep 2018
 Helpful

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VP/Other Executive

Future Outlook

We have never really utilized the product. To us, it feels old and dated. NTT DATA keeps talking...

Sep 2018
 Helpful

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VP/Other Executive

Relationship

Our relationship with NTT DATA has always suffered. It just hasn't been strong, and I don't feel...

Sep 2018
 Helpful

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Director

Future Outlook

NTT DATA has some issues, but they are trying to turn things around. It seems like they are trying...

Jul 2018
 Helpful

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Director

Service and Support

NTT DATA isn't necessarily proactive, but they are good about responding to us when we reach out for...

Jul 2018
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VP/Other Executive

Other Observations & Comments

We ended up buying Unified Clinical Archive, but as it turns out, the VNA is not so vendor neutral....

May 2018
 Helpful

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VP/Other Executive

Technology

Unified Clinical Archive is structured like a single-threaded application. The only way we can scale...

May 2018
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VP/Other Executive

Other Observations & Comments

We have one VNA that we use as our enterprise solution. A few years ago, we moved into enterprise...

May 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

Unified Clinical Archive does a good job of ingesting studies. The system can store pretty much...

May 2018
 Helpful

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VP/Other Executive

Technology

Unified Clinical Archive's structure is a little bit old and antiquated. It is a single-threaded...

May 2018
 Helpful

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VP/Other Executive

Technology

Unified Clinical Archive uses a proprietary algorithm to compress data. Because of that, we have to...

May 2018