Nym Medical Coding Engine Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship
I like the fact that Nym really partners with their clients. They work in tandem to really create...
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Culture, Value
We have had a couple of discussions about things that Nym should or shouldn't charge us for. For...
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Product
There is still more work to be done, and there are certain procedures that the engine is still...
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Relationship, Product
When there is a change in the coding, a human coder can get that information and change whatever...
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Product
Nym is doing pretty well. Autonomous coding requires a lot of work and partnership between the two...
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Operations, Product
A lesson we learned is that the system isn't going to fix any workflow problems that organizations...
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Relationship
We have to change a workflow on our end. We have been trying to meet with Nym to make sure that we...
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Relationship
Nym's people are very easy to work with, even though things sometimes need to be escalated. The...
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Product
Nym's system is great for providing good coding for the most simplistic type of work, but it isn't...
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Product
The advantage with Nym is that they already have automatic, autonomous coding. Nym had the resources...
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Product
Nym will dump some work back on us because they aren't able to do it. We thought that the vendor's...
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Product, Value
There are different financial classes within the ED, so if an ED patient gets admitted, it is a...
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Loyalty
Technology is changing so much that we may not even have coding in three to five years. But right...
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Operations
No implementation process is pleasant and easy, but when we went through it with Nym, they did the...
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Product
There have been a couple of problems with Nym Medical Coding Engine’s quality. Nym Medical Coding...
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Operations
Nym doesn't really train us, and we don't train them. We just provide them with information, and...
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Relationship
With Nym’s support team, a lot of times we have to wait on a response because the support people are...
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Loyalty
I hope that Nym is part of our long-term plans; they are doing a majority of our work. We had better...
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Product
Nym Medical Coding Engine is integrated fine with our EMR.
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Relationship, Product
I don't think Nym is introducing any new technology. Once we got the new process for delivering...
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Relationship, Product
With Nym Medical Coding Engine, we have a dashboard that breaks stuff down. It tells us what the...
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Loyalty
We have some capabilities for using the facility calculator within our EMR. We are looking at how we...
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Relationship, Product
It takes a little time to work with Nym to get the accuracy up, but out of the box, the system is...
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Operations
With Nym, it was more our side that was a problem with the implementation. Nym was on-target....
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Relationship
What stands out about Nym is the vendor interactions. Sometimes things will take a while, but they...
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Product
Nym’s coverage rate is higher than we expected, so that has been a plus. They promised us a certain...
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Relationship, Product
A lot of times, we bring problems to Nym instead of them finding their own mistakes. We would like...
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Operations, Value
Overall, we really are happy with the product. I would tell someone considering the product that it...
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Loyalty
At this time last year, Nym was not doing any admit charging whatsoever. I'm sure that is probably...
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Loyalty, Relationship
I would just like Nym to be able to do more. I would love for them to have a higher coverage rate on...
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Relationship
Nym has made changes to their internal customer service team. We have worked through the changes,...
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Product
I would recommend Nym Medical Coding Engine with caveats. I would tell others looking at Nym Medical...
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Relationship, Product
I don't hear of anything that Nym is doing to improve functionality, whereas the other autonomous...
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Relationship
I can qualify Nym for the lack of somebody else doing things. They are still helpful. Once, Nym gave...
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Culture, Value
For the ED, I continue to have to have contract pricey coders. The ED is one of the areas where I...
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Product
Nym Medical Coding Engine does emergency care well, but it probably doesn't do radiology as well,...
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Product
The lift from our IT department was very robust for Nym Medical Coding Engine. Nym Medical Coding...
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Product
For patient types, and even when we think about coding for the ED, even if Nym Medical Coding Engine...
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Loyalty
With Nym, there are opportunities for us to adopt other modalities, and they just haven't quite made...
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Value
Nym Medical Coding Engine was easy to install, and it is adaptable. We still use our normal EHR...
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Relationship, Product
Even though there are some challenges with the R1 workflows, I would recommend Nym's services to a friend....
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Culture
The way the vendor charges is very transparent. We know exactly what we are paying for. The invoice...
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Value
We have absolutely seen a beneficial return on investment because we are using Nym Medical Coding...
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Product, Value
The solution is just extremely efficient and accurate. It does the work of essentially 22 coders in...
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Relationship, Operations
The main way we have seen the vendor keep their promises is with our processing rate. They never...
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Product
The solution does a better job than my coders in some aspects of ED coding. A lot of coding in the...
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Relationship
Nym listens to us, so if we have an idea on how to increase our processing rates, they collaborate...
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Relationship
I literally have the CEO of Nym's card on my desk. Nym has a very good group of people. I was just...
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Operations
The vendor was very fluent at training us on their dashboard, and they worked with our IT department...
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Product
The solution is usually pretty good at getting the principal diagnosis and the procedures coded, but...
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Product, Value
The vendor assigns the E/M levels, and they are very consistent with that. We used to see...
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Product, Value
The vendor developed a process in the solution to accept charges and add modifiers. At first, the...
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Relationship
The vendor's customer service is great.
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Relationship
The vendor provides us with executive reports to show us how they are doing and what they are doing...
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Relationship
Typically, when we send the vendor's people something via email, they get back to us the same day....
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Relationship, Product
Right now, we are only using Nym Medical Coding Engine for a few departments, and the solution does...
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Operations
There really is no training for Nym Medical Coding Engine. The solution just does the work, and we...
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Relationship
I love Nym’s customer support team. Their customer support people are superior to any vendor I have...
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Operations
Nym had their act together for our implementation. At that point, Nym's organization was very strong....
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Operations, Product
The system's accuracy when we first signed with Nym was very, very strong. However, Nym's system...
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Loyalty, Value
Nym started out in the ED area. We chose Nym's system because we wanted to try autonomous coding in...
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Culture, Relationship
We have had a very good partnership with Nym. They have delivered on what they said they would deliver....
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Product
Nym Medical Coding Engine is set up so that Nym gets rewarded when we get rewarded.
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Loyalty, Product
Nym Medical Coding Engine has a front end and an audit trail. We thought the audit trail was going...
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Product
In terms of integration, Nym Medical Coding Engine is connected well for throughput. The integration...
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Loyalty, Value
Since the implementation of Nym Medical Coding Engine, things haven't been going very well. We...
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Operations
Nym's implementation was really, really strong and very effective. They were incredibly well...
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Relationship
Nym definitely takes the information that we give them and puts significant effort into following up...
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Operations
The implementation may have been a bit challenging, but it is hard to assess whether that was due to...
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Relationship
Some issues are still unresolved. We have a good person who leads the project but is dependent on...
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Relationship, Product
Sometimes we identify problems before the vendor. Sometimes we identify them almost simultaneously....
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Product, Value
We definitely have efficiencies in our workflow. We were able to not necessarily reduce the...
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Culture, Relationship
We usually have a quarterly review with our salesperson and maybe another account executive, but...
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Product, Value
The interoperability got better once we went with FHIR. That was the key. FHIR made the process a...
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Relationship, Operations
Nym is prepared. We know what their role is, and they listen to the challenges. If we ask them...
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Relationship, Operations
We took personal responsibility for helping the vendor build their engine by giving them the...
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Relationship, Product
Nym sends us back what they can't code with a high degree of accuracy. We end up doing some of the...
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Loyalty, Product
We are still working through some challenges with Nym. However, that might be a different story in a...
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Product
Nym has promised us a higher percentage of coding, but they aren't quite there. They say that that...
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Relationship, Product
Nym constantly updates their system to make it more meaningful. We have a pretty custom system, so...
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Relationship, Value
Even with Nym being as young as they are, they have made a huge impact on our organization. Knowing...
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Relationship
Since we are so new, the vendor's ongoing web support has been pretty phenomenal. We meet with the...
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Operations
While we were implementing the system, there was a lot to the interface build, and there were a lot...
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