Nym Medical Coding Engine Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Operations
Nym had their act together for our implementation. At that point, Nym's organization was very strong....
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Operations, Product
The system's accuracy when we first signed with Nym was very, very strong. However, Nym's system...
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Loyalty, Value
Nym started out in the ED area. We chose Nym's system because we wanted to try autonomous coding in...
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Culture, Relationship
We have had a very good partnership with Nym. They have delivered on what they said they would deliver....
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Product
Nym Medical Coding Engine is set up so that Nym gets rewarded when we get rewarded.
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Loyalty, Product
Nym Medical Coding Engine has a front end and an audit trail. We thought the audit trail was going...
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Product
In terms of integration, Nym Medical Coding Engine is connected well for throughput. The integration...
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Loyalty, Value
Since the implementation of Nym Medical Coding Engine, things haven't been going very well. We...
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Operations
Nym's implementation was really, really strong and very effective. They were incredibly well...
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Relationship
Nym definitely takes the information that we give them and puts significant effort into following up...
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Operations
The implementation may have been a bit challenging, but it is hard to assess whether that was due to...
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Relationship
Some issues are still unresolved. We have a good person who leads the project but is dependent on...
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Relationship, Product
Sometimes we identify problems before the vendor. Sometimes we identify them almost simultaneously....
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Product, Value
We definitely have efficiencies in our workflow. We were able to not necessarily reduce the...
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Culture, Relationship
We usually have a quarterly review with our salesperson and maybe another account executive, but...
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Product, Value
The interoperability got better once we went with FHIR. That was the key. FHIR made the process a...
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Relationship, Operations
Nym is prepared. We know what their role is, and they listen to the challenges. If we ask them...
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Relationship, Operations
We took personal responsibility for helping the vendor build their engine by giving them the...
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Relationship, Product
Nym sends us back what they can't code with a high degree of accuracy. We end up doing some of the...
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Loyalty, Product
We are still working through some challenges with Nym. However, that might be a different story in a...
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Product
Nym has promised us a higher percentage of coding, but they aren't quite there. They say that that...
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Relationship, Product
Nym constantly updates their system to make it more meaningful. We have a pretty custom system, so...
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Relationship, Value
Even with Nym being as young as they are, they have made a huge impact on our organization. Knowing...
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Relationship
Since we are so new, the vendor's ongoing web support has been pretty phenomenal. We meet with the...
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Operations
While we were implementing the system, there was a lot to the interface build, and there were a lot...
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Operations
There is not a lot of training because Nym Medical Coding Engine takes the cases it takes, and then...
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Loyalty, Product
Nym Medical Coding Engine is one of the few systems that we use that isn't from our EHR vendor. That...
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Relationship
Nym is incredibly proactive. They let us know when an error is coded and shouldn't have been, and...
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Value
Nym is more than fair with us on the pricing. Their automation is a lot cheaper than our human...
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Relationship, Product
We gave Nym our outcome metric code, and they met it. They are really one of the best vendors to...
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Relationship, Operations
When we first started with Nym, there wasn't a clear road map, but they were perfect at firefighting...
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Relationship
Nym’s customer support team responds to emails. If we find an issue, they are on it within an hour...
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Operations
The implementation of Nym Medical Coding Engine was a long process. Coding guidelines are the same...
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Product
There are coding guidelines that are nationwide and don't change, no matter where we are. There were...
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Product
With the way we have our work queue set up, I don't even really know that my coders fully see...
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Relationship
We still have meetings with the person who is over our account at Nym. We had meetings more...
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Loyalty, Value
We didn't go with Nym because we were in a backlog position. We have a high volume, but we had...
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Relationship
We don't really talk on the phone much to Nym, but they are very responsive to their emails. If I...
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Relationship, Operations, Value
We have a whole team of folks who do charging, and the charging piece was a little harder for us to...
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Relationship
Our corporate integrity department does a regular audit, and Nym Medical Coding Engine always does...
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Relationship, Operations, Product
I can honestly say that we have not had a lot of pain points with Nym. Even our IT department has...
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Culture, Value
Anytime Nym tweaks their engine or anything like that, we don't get a charge. We have never been...
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Loyalty, Product
Diagnosis coding is still a new process automation within coding at this level, so some areas could...
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Product
Nym Medical coding Engine has excellent coverage for those simple ED visits with straightforward...
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Product
The solution has some difficulty with the specificity of diagnosis. For example, there are...
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Relationship, Product
Nym Medical Coding Engine has some difficulty with procedure code accuracy. However, once an issue...
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Product
Critical care coding is complicated and involves multiple factors, and Nym Medical Coding Engine has...
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Product
Even though Nym Medical Coding Engine is capable of coding infusions, the more complicated infusions...
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Relationship
Nym has excellent technical support, and they work well with our technicians and compliance support...
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Relationship
I have high expectations, and Nym is very willing to work with us to make improvements to meet our...
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Relationship, Value
I know Nym has a road map out there for future development. They reach out to us when they identify...
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Loyalty, Relationship
We are working on getting some additional diagnostic modalities because we are not quite able to get...
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Product
Nym showed us how to navigate the dashboard, which is very user friendly. Nym Medical Coding Engine...
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Relationship, Operations
We did heavy user-acceptance testing before the go-live so we knew what to expect with Nym Medical...
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Product, Value
In healthcare today, we are all trying to do more work with a lot fewer people, and our volumes just...
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Relationship, Product
We have regular meetings with Nym, and we discuss our concerns with specificity in coding and making...
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Relationship
In terms of customer relationships, delivery of service, and understanding of our needs, Nym is...
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Relationship, Product
Nym has realized that they are using technology, and their technology needs to work at any given...
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Product
Nym Medical Coding Engine is very good at coding for certain populations of patients. There are...
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Loyalty
With Nym Medical Coding Engine, I would expect we are going live with some facilities, so I can't...
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Product, Value
Nym has an opportunity to improve. We knew that the product would never code 100% autonomously and...
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Relationship, Product
Ongoing reviews and audits support the high accuracy of Nym Medical Coding Engine. Integration...
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Product
Nym doesn't really update the system as frequently as other vendors, and maybe some of their updates...
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Relationship
We did recently find something, and we were a little shocked that Nym didn't also find it...
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Product
We not only still have Nym Medical Coding Engine but also are actually expanding our use of it to...
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Product
There was no need for anything to be installed in Nym Medical Coding Engine. The system is nearly...
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Value
We all want to reduce the administrative costs of healthcare. Nym's system has taken up so much...
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Operations
We worked on a project with Nym, and they did their engineering and testing. The system's...
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Operations
Our implementation of the system was extremely quick and painless. Implementing the system didn't...
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Product
Users of the system will still need outsourced coding because Nym won't do everything for users. Nym...
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Relationship
We have had minimal issues with Nym's support. The vendor is very small, so we have worked with all...
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Product
No system is perfect, but we are extremely satisfied with the coding accuracy in Nym's system. The...
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Culture
We committed to Nym, and I don't feel like they sold us something that wasn't what the system...
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Value
Nym Medical Coding Engine has reduced our labor costs significantly, and it has increased our charge...
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Relationship
Nym’s support really is responsive. We have a good relationship with all of our key points of...
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Value
We have absolutely received our money’s worth. The return on investment was very black and white...
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Loyalty, Relationship, Product
Nym is a young company; they are hungry to improve. So whenever we give them a recommendation, they...
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Product, Value
A year ago, I would have been super happy with the percentage that Nym's system is coding. At this...
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Product, Value
Nym Medical Coding Engine really reduces our labor needs. It codes seven days a week. The accuracy...
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Loyalty, Product
Nym Medical Coding Engine doesn't do some things that it could potentially do, but Nym was upfront...
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Relationship
Nym has an email inquiry system that we use. We also have an account manager, so we have a point...
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Value
Nym Medical Coding Engine is really a transactional cost. Nym has been very fair to us. The cost for...
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Product
Nym Medical Coding Engine is good and does what the vendor says it is going to do. We don't see the...
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Loyalty, Relationship
We have a good collaborative relationship with Nym as a vendor, and that is somewhat unusual. We...
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Loyalty
We started our journey because our contract was ending with another vendor and we weren't impressed...
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Loyalty
Nym's foundation is the emergency department. That piques our interest. We had to install another...
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Operations
There really is minimal training on Nym Medical Coding Engine. We get a dashboard, and that is how...
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Culture, Operations
Partnership is what I have felt throughout the entire process from the vendor selection through the...
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Loyalty
One reason for looking for vendors was that we were growing and couldn't take on our volume then,...
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Relationship
I think Nym's proactive service could be a little better. Certain procedures go through. Others do...
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Operations
Nym's implementation services were spectacular. The vendor delivered the documentation and...
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Product
Our doctors perform procedures in other hospitals. In the old environment, we had ways to bring that...
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Loyalty
I want Nym to keep rolling out different specialties because our EHR is only going to get us halfway...
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Relationship
We have a project manager on our side, and Nym has their project manager, so our project manager is...
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Operations, Product
As we went live with Nym Medical Coding Engine, of course, there were bumps and things that were...
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Loyalty
We have an incredibly detailed spreadsheet that tells us what is coming in, what is going out, what...
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Value
I feel a little disappointed about a procedure that isn't going through with Nym Medical Coding...
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Product
I don't love Nym's client portal, but that is a very small part of their bigger offering. Nym's...
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Product
Nym does really great with what they do, but we would love it if they could do more. We would like...
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Product, Value
Nym has taken over the majority of our coding for discharge accounts from a specific department, and...
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Relationship
We really love Nym. We have a really great partnership with them. Since the beginning, we have had...
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Value
The only downfall of the product is that I see it taking jobs from coders, but that has to be done...
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Product
If we break the coding out, the product does better with charge coding than it does with ICD-9...
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Relationship
We can get in touch with the vendor's service people whenever. If we have an issue on the weekend,...
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Relationship
I have already recommended Nym to other people and other facilities where I worked previously. Nym...
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Relationship
Nym's customer service has been great. They schedule routine meetings with us. We have some projects...
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Product, Value
Our experience with Nym has been excellent. They have a very good product. At first I was a little...
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Operations
The vendor meets with us for training, and they do webinars. As we implemented the product in...
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Product
The product codes things and sends it right to our billing system, so there is no in-between. We...
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Operations, Product
We aren't coding for different patient types, but it was easy for Nym to jump in. We have different...
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Operations
For implementation, the vendor was absolutely supportive. Everything was handled remotely, but the...
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Relationship
We have routine meetings with the vendor, and they are willing to meet with us at the cadence we...
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Product
We are extremely satisfied with the product's integration. It just bolts right into our EHR with the...
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Loyalty, Product
The product's ease of use is good because there are literally no actions required from my end users....
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Culture, Value
The vendor's charging is very standard. We knew going into the contract what our charges were going...
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Product, Value
Implementing Nym's autonomous coding solution has completely transformed our coding. It has had...
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Relationship
I have a lot of requests for Nym, and they keep their promises. I asked them for some data analyses,...
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Relationship
Nym is a good partner to work with. They have been really nice to work with. When we identify an...
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Loyalty
We don't have any plans to stop using Nym Medical Coding Engine. We just wanted to start some kind...
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