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Nym Medical Coding Engine Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

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User Commentary

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Director

We're always looking at other innovative solutions to see what's out there, so I don't want to say...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I think Nym's support has gone down a little bit since last year. I think things have gone down a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I have recommended Nym. What's going well is the numbers that Nym Medical Coding Engine is able to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I would like to see Nym's diagnosis coding improved. The diagnosis coding is not accurate,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We just underwent some organizational changes, and things went well except for one little hiccup,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

One of the things we have with another coding solution that we have not really experienced with Nym...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

By design, Nym Medical Coding Engine's capabilities are limited by the nature of emergency medicine....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Connectivity between Nym Medical Coding Engine and our EHR is wildly different than our integration...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Nym Medical Coding Engine is underperforming. I would be curious to know whether another vendor...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I feel like the different autonomous coding companies each have their own niche, and emergency...

Comment Tone Negative
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

We notice that Nym misses things. One time, they missed a code, and we received an email from the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We send the cases to Nym, and then we provide feedback on anything we find to be incorrect. I know...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Nym Medical Coding Engine was definitely helpful with the coder shortage we had. A lot of coders...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

On the surgical side, Nym is not really coding a large portion of the cases, and what we are seeing...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The quality is good when it comes to charging. I can't necessarily say the same about secondary...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

With Nym Medical Coding Engine, the ED opportunity is improving secondary diagnosis capture, and on...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Using Nym Medical Coding Engine was definitely a cost reduction for facilities because autonomous...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I didn’t have a lot of hands-on training from Nym. We kind of learned the system on our own. We used...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

In my opinion, the ED side of Nym Medical Coding Engine is going really well. The vendor still needs...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Nym has gotten pretty big over the last year, and I think they're struggling a bit with resources to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We're still getting a lot of automation out of Nym Medical Coding Engine. I think we have some areas...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We went live with the surgery component of Nym Medical Coding Engine, and we had a bit of a rocky...

Comment Tone Negative
Pillars Operations, Product
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Director

There are a few modalities that Nym Medical Coding Engine cannot code in radiology that we've been...

Comment Tone Negative
Pillars Product
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VP/Other Executive

We're happy with Nym's price. We don't feel like there are errors or hidden charges in Nym's invoices....

Comment Tone Positive
Pillars Value
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VP/Other Executive

Nym Medical Coding Engine is embedded within Epic. We don't go to a separate tool. For a lot of...

Comment Tone Negative
Pillars Product
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VP/Other Executive

Nym does a pretty good job with support. There is a little bit more back-and-forth about our...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Nym Medical Coding Engine is a rules-based coding automation tool at its core, and it automates...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

For what Nym's engine does, it does it well. Nym's coding accuracy is at the same level as a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

As far as coding accuracy goes, Nym seems pretty good with the E/M levels, but the ICD-10 CMs and...

Comment Tone Negative
Pillars Product
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Director

I would probably be cautious in recommending Nym to a colleague. I would say not to rule them out...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Nym has been a pretty good vendor to work with. We've had some bumps, like they had a technical...

Comment Tone Positive
Pillars Relationship
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Director

We went live on Nym's system for emergency department coding. It’s not as great as we want it to be....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Nym got ahead of the game with facility-based autonomous coding. Other vendors are starting to get...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

With Nym Medical Coding Engine, some departments are struggling, but some others are very efficient...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

What we like about Nym Medical Coding Engine is the ease of automation and the ease of the...

Comment Tone Positive
Pillars Product
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VP/Other Executive

Nym's responsiveness to any issues or things that we find has been fabulous. They are very...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

Nym has proposed some alternatives to our contracts that might be a little fairer to us in terms of...

Comment Tone Positive
Pillars Culture
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VP/Other Executive

We had a program manager change on Nym's side when we were just a little way into our project, so it...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We went with Nym Medical Coding Engine and made the decision, but we had some time before we could...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

With AI involved in our coding, we need to start looking at things a little differently. With a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

When a patient is in the emergency room for a fractured arm, it may be relevant that they have...

Comment Tone Negative
Pillars Product
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Nym is a great company. Everybody is incredibly easy and accommodating. They are happy to answer any...

Comment Tone Positive
Pillars Relationship
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We have had some coder vacancies in the service lines that we have implemented that we haven't...

Comment Tone Positive
Pillars Value
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I'm satisfied with how the system differentiates between the two departments we use Nym Medical...

Comment Tone Negative
Pillars Product
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Because Nym Medical Coding Engine is an engine, there isn't a lot that we do. We can go into the Nym...

Comment Tone Positive
Pillars Product
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Director

Once we got the engines worked out with Nym Medical Coding Engine, things went very well. The vendor...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

The system saves our coders. We were never really behind on our coding, but we were constantly...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Nym is really good about sending us emails. If the system has a little hiccup or they don't get a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

From a support standpoint, if we find an account that needs to be fixed, we can send it back to Nym....

Comment Tone Positive
Pillars Relationship
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Director

I know that Nym is getting busy, but I would like to see them be able to code for more of our...

Comment Tone Positive
Pillars Loyalty, Product
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Director

We get charged by the account that Nym fully codes. So if we send them a batch of codes and they...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

I like the fact that Nym really partners with their clients. They work in tandem to really create...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

We have had a couple of discussions about things that Nym should or shouldn't charge us for. For...

Comment Tone Negative
Pillars Culture, Value
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VP/Other Executive

There is still more work to be done, and there are certain procedures that the engine is still...

Comment Tone Negative
Pillars Product
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VP/Other Executive

When there is a change in the coding, a human coder can get that information and change whatever...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Nym is doing pretty well. Autonomous coding requires a lot of work and partnership between the two...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

A lesson we learned is that the system isn't going to fix any workflow problems that organizations...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

We have to change a workflow on our end. We have been trying to meet with Nym to make sure that we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Nym's people are very easy to work with, even though things sometimes need to be escalated. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Nym's system is great for providing good coding for the most simplistic type of work, but it isn't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The advantage with Nym is that they already have automatic, autonomous coding. Nym had the resources...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Nym will dump some work back on us because they aren't able to do it. We thought that the vendor's...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

There are different financial classes within the ED, so if an ED patient gets admitted, it is a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

Technology is changing so much that we may not even have coding in three to five years. But right...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

No implementation process is pleasant and easy, but when we went through it with Nym, they did the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

There have been a couple of problems with Nym Medical Coding Engine’s quality. Nym Medical Coding...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Nym doesn't really train us, and we don't train them. We just provide them with information, and...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Director

With Nym’s support team, a lot of times we have to wait on a response because the support people are...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I hope that Nym is part of our long-term plans; they are doing a majority of our work. We had better...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Nym Medical Coding Engine is integrated fine with our EMR.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I don't think Nym is introducing any new technology. Once we got the new process for delivering...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

With Nym Medical Coding Engine, we have a dashboard that breaks stuff down. It tells us what the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We have some capabilities for using the facility calculator within our EMR. We are looking at how we...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

It takes a little time to work with Nym to get the accuracy up, but out of the box, the system is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

With Nym, it was more our side that was a problem with the implementation. Nym was on-target....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

What stands out about Nym is the vendor interactions. Sometimes things will take a while, but they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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