
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Right now, we are only using Nym Medical Coding Engine for a few departments, and the solution does...
Login or Create an Account to see details.
Operations
There really is no training for Nym Medical Coding Engine. The solution just does the work, and we...
Login or Create an Account to see details.
Relationship
I love Nym’s customer support team. Their customer support people are superior to any vendor I have...
Login or Create an Account to see details.
Operations
Nym had their act together for our implementation. At that point, Nym's organization was very strong....
Login or Create an Account to see details.
Operations, Product
The system's accuracy when we first signed with Nym was very, very strong. However, Nym's system...
Login or Create an Account to see details.
Loyalty, Value
Nym started out in the ED area. We chose Nym's system because we wanted to try autonomous coding in...
Login or Create an Account to see details.
Culture, Relationship
We have had a very good partnership with Nym. They have delivered on what they said they would deliver....
Login or Create an Account to see details.
Product
Nym Medical Coding Engine is set up so that Nym gets rewarded when we get rewarded.
Login or Create an Account to see details.
Loyalty, Product
Nym Medical Coding Engine has a front end and an audit trail. We thought the audit trail was going...
Login or Create an Account to see details.
Product
In terms of integration, Nym Medical Coding Engine is connected well for throughput. The integration...
Login or Create an Account to see details.
Loyalty, Value
Since the implementation of Nym Medical Coding Engine, things haven't been going very well. We...
Login or Create an Account to see details.
Operations
Nym's implementation was really, really strong and very effective. They were incredibly well...
Login or Create an Account to see details.
Relationship
Nym definitely takes the information that we give them and puts significant effort into following up...
Login or Create an Account to see details.
Operations
The implementation may have been a bit challenging, but it is hard to assess whether that was due to...
Login or Create an Account to see details.
Relationship
Some issues are still unresolved. We have a good person who leads the project but is dependent on...
Login or Create an Account to see details.
Relationship, Product
Sometimes we identify problems before the vendor. Sometimes we identify them almost simultaneously....
Login or Create an Account to see details.
Product, Value
We definitely have efficiencies in our workflow. We were able to not necessarily reduce the...
Login or Create an Account to see details.
Culture, Relationship
We usually have a quarterly review with our salesperson and maybe another account executive, but...
Login or Create an Account to see details.
Product, Value
The interoperability got better once we went with FHIR. That was the key. FHIR made the process a...
Login or Create an Account to see details.
Relationship, Operations
Nym is prepared. We know what their role is, and they listen to the challenges. If we ask them...
Login or Create an Account to see details.
Relationship, Operations
We took personal responsibility for helping the vendor build their engine by giving them the...
Login or Create an Account to see details.
Relationship, Product
Nym sends us back what they can't code with a high degree of accuracy. We end up doing some of the...
Login or Create an Account to see details.
Loyalty, Product
We are still working through some challenges with Nym. However, that might be a different story in a...
Login or Create an Account to see details.
Product
Nym has promised us a higher percentage of coding, but they aren't quite there. They say that that...
Login or Create an Account to see details.
Relationship, Product
Nym constantly updates their system to make it more meaningful. We have a pretty custom system, so...
Login or Create an Account to see details.
Relationship, Value
Even with Nym being as young as they are, they have made a huge impact on our organization. Knowing...
Login or Create an Account to see details.
Relationship
Since we are so new, the vendor's ongoing web support has been pretty phenomenal. We meet with the...
Login or Create an Account to see details.
Operations
While we were implementing the system, there was a lot to the interface build, and there were a lot...
Login or Create an Account to see details.
Operations
There is not a lot of training because Nym Medical Coding Engine takes the cases it takes, and then...
Login or Create an Account to see details.
Loyalty, Product
Nym Medical Coding Engine is one of the few systems that we use that isn't from our EHR vendor. That...
Login or Create an Account to see details.
Relationship
Nym is incredibly proactive. They let us know when an error is coded and shouldn't have been, and...
Login or Create an Account to see details.
Value
Nym is more than fair with us on the pricing. Their automation is a lot cheaper than our human...
Login or Create an Account to see details.
Relationship, Product
We gave Nym our outcome metric code, and they met it. They are really one of the best vendors to...
Login or Create an Account to see details.
Relationship, Operations
When we first started with Nym, there wasn't a clear road map, but they were perfect at firefighting...
Login or Create an Account to see details.
Relationship
Nym’s customer support team responds to emails. If we find an issue, they are on it within an hour...
Login or Create an Account to see details.
Operations
The implementation of Nym Medical Coding Engine was a long process. Coding guidelines are the same...
Login or Create an Account to see details.
Product
There are coding guidelines that are nationwide and don't change, no matter where we are. There were...
Login or Create an Account to see details.
Product
With the way we have our work queue set up, I don't even really know that my coders fully see...
Login or Create an Account to see details.
Relationship
We still have meetings with the person who is over our account at Nym. We had meetings more...
Login or Create an Account to see details.
Loyalty, Value
We didn't go with Nym because we were in a backlog position. We have a high volume, but we had...
Login or Create an Account to see details.
Relationship
We don't really talk on the phone much to Nym, but they are very responsive to their emails. If I...
Login or Create an Account to see details.
Relationship, Operations, Value
We have a whole team of folks who do charging, and the charging piece was a little harder for us to...
Login or Create an Account to see details.
Relationship
Our corporate integrity department does a regular audit, and Nym Medical Coding Engine always does...
Login or Create an Account to see details.
Relationship, Operations, Product
I can honestly say that we have not had a lot of pain points with Nym. Even our IT department has...
Login or Create an Account to see details.
Culture, Value
Anytime Nym tweaks their engine or anything like that, we don't get a charge. We have never been...
Login or Create an Account to see details.
Loyalty, Product
Diagnosis coding is still a new process automation within coding at this level, so some areas could...
Login or Create an Account to see details.
Product
Nym Medical coding Engine has excellent coverage for those simple ED visits with straightforward...
Login or Create an Account to see details.
Product
The solution has some difficulty with the specificity of diagnosis. For example, there are...
Login or Create an Account to see details.
Relationship, Product
Nym Medical Coding Engine has some difficulty with procedure code accuracy. However, once an issue...
Login or Create an Account to see details.
Product
Critical care coding is complicated and involves multiple factors, and Nym Medical Coding Engine has...
Login or Create an Account to see details.
Product
Even though Nym Medical Coding Engine is capable of coding infusions, the more complicated infusions...
Login or Create an Account to see details.
Relationship
Nym has excellent technical support, and they work well with our technicians and compliance support...
Login or Create an Account to see details.
Relationship
I have high expectations, and Nym is very willing to work with us to make improvements to meet our...
Login or Create an Account to see details.
Relationship, Value
I know Nym has a road map out there for future development. They reach out to us when they identify...
Login or Create an Account to see details.
Loyalty, Relationship
We are working on getting some additional diagnostic modalities because we are not quite able to get...
Login or Create an Account to see details.
Product
Nym showed us how to navigate the dashboard, which is very user friendly. Nym Medical Coding Engine...
Login or Create an Account to see details.
Relationship, Operations
We did heavy user-acceptance testing before the go-live so we knew what to expect with Nym Medical...
Login or Create an Account to see details.
Product, Value
In healthcare today, we are all trying to do more work with a lot fewer people, and our volumes just...
Login or Create an Account to see details.
Relationship, Product
We have regular meetings with Nym, and we discuss our concerns with specificity in coding and making...
Login or Create an Account to see details.
Relationship
In terms of customer relationships, delivery of service, and understanding of our needs, Nym is...
Login or Create an Account to see details.
Relationship, Product
Nym has realized that they are using technology, and their technology needs to work at any given...
Login or Create an Account to see details.
Product
Nym Medical Coding Engine is very good at coding for certain populations of patients. There are...
Login or Create an Account to see details.
Loyalty
With Nym Medical Coding Engine, I would expect we are going live with some facilities, so I can't...
Login or Create an Account to see details.
Product, Value
Nym has an opportunity to improve. We knew that the product would never code 100% autonomously and...
Login or Create an Account to see details.
Relationship, Product
Ongoing reviews and audits support the high accuracy of Nym Medical Coding Engine. Integration...
Login or Create an Account to see details.
Product
Nym doesn't really update the system as frequently as other vendors, and maybe some of their updates...
Login or Create an Account to see details.
Relationship
We did recently find something, and we were a little shocked that Nym didn't also find it...
Login or Create an Account to see details.
Product
We not only still have Nym Medical Coding Engine but also are actually expanding our use of it to...
Login or Create an Account to see details.
Product
There was no need for anything to be installed in Nym Medical Coding Engine. The system is nearly...
Login or Create an Account to see details.
Value
We all want to reduce the administrative costs of healthcare. Nym's system has taken up so much...
Login or Create an Account to see details.
Operations
We worked on a project with Nym, and they did their engineering and testing. The system's...
Login or Create an Account to see details.
Operations
Our implementation of the system was extremely quick and painless. Implementing the system didn't...
Login or Create an Account to see details.
Product
Users of the system will still need outsourced coding because Nym won't do everything for users. Nym...
Login or Create an Account to see details.
Relationship
We have had minimal issues with Nym's support. The vendor is very small, so we have worked with all...
Login or Create an Account to see details.
Product
No system is perfect, but we are extremely satisfied with the coding accuracy in Nym's system. The...
Login or Create an Account to see details.
Culture
We committed to Nym, and I don't feel like they sold us something that wasn't what the system...
Login or Create an Account to see details.
Value
Nym Medical Coding Engine has reduced our labor costs significantly, and it has increased our charge...
Login or Create an Account to see details.
Relationship
Nym’s support really is responsive. We have a good relationship with all of our key points of...
Login or Create an Account to see details.
Value
We have absolutely received our money’s worth. The return on investment was very black and white...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Nym is a young company; they are hungry to improve. So whenever we give them a recommendation, they...
Login or Create an Account to see details.
Product, Value
A year ago, I would have been super happy with the percentage that Nym's system is coding. At this...
Login or Create an Account to see details.
Product, Value
Nym Medical Coding Engine really reduces our labor needs. It codes seven days a week. The accuracy...
Login or Create an Account to see details.
Loyalty, Product
Nym Medical Coding Engine doesn't do some things that it could potentially do, but Nym was upfront...
Login or Create an Account to see details.
Relationship
Nym has an email inquiry system that we use. We also have an account manager, so we have a point...
Login or Create an Account to see details.
Value
Nym Medical Coding Engine is really a transactional cost. Nym has been very fair to us. The cost for...
Login or Create an Account to see details.
Product
Nym Medical Coding Engine is good and does what the vendor says it is going to do. We don't see the...
Login or Create an Account to see details.
Loyalty, Relationship
We have a good collaborative relationship with Nym as a vendor, and that is somewhat unusual. We...
Login or Create an Account to see details.
Loyalty
We started our journey because our contract was ending with another vendor and we weren't impressed...
Login or Create an Account to see details.
Loyalty
Nym's foundation is the emergency department. That piques our interest. We had to install another...
Login or Create an Account to see details.
Operations
There really is minimal training on Nym Medical Coding Engine. We get a dashboard, and that is how...
Login or Create an Account to see details.
Culture, Operations
Partnership is what I have felt throughout the entire process from the vendor selection through the...
Login or Create an Account to see details.
Loyalty
One reason for looking for vendors was that we were growing and couldn't take on our volume then,...
Login or Create an Account to see details.
Relationship
I think Nym's proactive service could be a little better. Certain procedures go through. Others do...
Login or Create an Account to see details.
Operations
Nym's implementation services were spectacular. The vendor delivered the documentation and...
Login or Create an Account to see details.
Product
Our doctors perform procedures in other hospitals. In the old environment, we had ways to bring that...
Login or Create an Account to see details.
Loyalty
I want Nym to keep rolling out different specialties because our EHR is only going to get us halfway...
Login or Create an Account to see details.
Relationship
We have a project manager on our side, and Nym has their project manager, so our project manager is...
Login or Create an Account to see details.
Operations, Product
As we went live with Nym Medical Coding Engine, of course, there were bumps and things that were...
Login or Create an Account to see details.
Loyalty
We have an incredibly detailed spreadsheet that tells us what is coming in, what is going out, what...
Login or Create an Account to see details.
Value
I feel a little disappointed about a procedure that isn't going through with Nym Medical Coding...
Login or Create an Account to see details.
Product
I don't love Nym's client portal, but that is a very small part of their bigger offering. Nym's...
Login or Create an Account to see details.
Product
Nym does really great with what they do, but we would love it if they could do more. We would like...
Login or Create an Account to see details.
Product, Value
Nym has taken over the majority of our coding for discharge accounts from a specific department, and...
Login or Create an Account to see details.
Relationship
We really love Nym. We have a really great partnership with them. Since the beginning, we have had...
Login or Create an Account to see details.
Value
The only downfall of the product is that I see it taking jobs from coders, but that has to be done...
Login or Create an Account to see details.
Product
If we break the coding out, the product does better with charge coding than it does with ICD-9...
Login or Create an Account to see details.
Relationship
We can get in touch with the vendor's service people whenever. If we have an issue on the weekend,...
Login or Create an Account to see details.
Relationship
I have already recommended Nym to other people and other facilities where I worked previously. Nym...
Login or Create an Account to see details.
Relationship
Nym's customer service has been great. They schedule routine meetings with us. We have some projects...
Login or Create an Account to see details.
Product, Value
Our experience with Nym has been excellent. They have a very good product. At first I was a little...
Login or Create an Account to see details.
Operations
The vendor meets with us for training, and they do webinars. As we implemented the product in...
Login or Create an Account to see details.
Product
The product codes things and sends it right to our billing system, so there is no in-between. We...
Login or Create an Account to see details.
Operations, Product
We aren't coding for different patient types, but it was easy for Nym to jump in. We have different...
Login or Create an Account to see details.
Operations
For implementation, the vendor was absolutely supportive. Everything was handled remotely, but the...
Login or Create an Account to see details.
Relationship
We have routine meetings with the vendor, and they are willing to meet with us at the cadence we...
Login or Create an Account to see details.
Product
We are extremely satisfied with the product's integration. It just bolts right into our EHR with the...
Login or Create an Account to see details.
Loyalty, Product
The product's ease of use is good because there are literally no actions required from my end users....
Login or Create an Account to see details.
Culture, Value
The vendor's charging is very standard. We knew going into the contract what our charges were going...
Login or Create an Account to see details.
Product, Value
Implementing Nym's autonomous coding solution has completely transformed our coding. It has had...
Login or Create an Account to see details.
Relationship
I have a lot of requests for Nym, and they keep their promises. I asked them for some data analyses,...
Login or Create an Account to see details.
Relationship
Nym is a good partner to work with. They have been really nice to work with. When we identify an...
Login or Create an Account to see details.
Loyalty
We don't have any plans to stop using Nym Medical Coding Engine. We just wanted to start some kind...
Login or Create an Account to see details.
Featured Report
Preferences