Okta Workforce Identity Cloud & Customer Identity Cloud Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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Manager

Value

With Okta Identity Engine, Okta avoids charging for everything. We did not restructure the contract....

May 2025
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Manager

Product

Right now, we need multiple solutions. We have one for badging in, and it would be really great if...

May 2025
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Manager

Relationship, Product, Value

I don't think Okta drives tangible outcomes. They are there to support us, but they don’t really...

May 2025
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Manager

Relationship

Okta’s support is awesome. We got half of a new account team, and I feel like our newer account team...

May 2025
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Manager

Loyalty, Value

A reason we stay with Okta is the fact that they continue to innovate. Right now, I don't feel like...

May 2025
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Manager

Loyalty

Not a whole lot has changed with Okta Workforce Identity Cloud & Customer Identity Cloud. We are...

May 2025
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Director

Value

What I do not like about Okta is the nickel-and-diming. Okta Workforce Identity Cloud & Customer...

Feb 2025
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Director

Relationship

Okta does touch base with us once a year for things. I asked our sales representative a question,...

Feb 2025
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Director

Loyalty

I like Okta Workforce Identity Cloud & Customer Identity Cloud, but if I had my druthers, I would...

Feb 2025
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CISO

Relationship

We only have a few support people for thousands of users in Okta's system, so things couldn't get...

Jan 2025
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CISO

Relationship

I don't see Okta reaching out to us.

Jan 2025
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CISO

Product

At the end of the day, Okta's system is an appliance and a commodity. It checks the box, but I would...

Jan 2025
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CISO

Product

In the first month or two, there was a little bit of learning, but there are rarely issues with the...

Jan 2025
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