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Okta Platform (Workforce & Customer Identity)
Subject Expert
Jaren Day
Research Director
Subject Expert
Jaren Day
Research Director
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Culture
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Limited Data
Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Limited Data
Proactive service (1-9)
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Limited Data
Loyalty
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Limited Data
Part of long-term plans (Yes|No)
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Limited Data
Would you buy again (Yes|No)
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Limited Data
Likely to recommend (1-9)
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Limited Data
Overall satisfaction (1-9)
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Limited Data
Forecasted overall satisfaction (1-9)
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Limited Data
Operations
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Limited Data
Quality of implementation (1-9)
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Limited Data
Quality of training (1-9)
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Limited Data
Ease of use (1-9)
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Limited Data
Product
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Supports integration goals (1-9)
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Limited Data
Overall product quality (1-9)
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Limited Data
Product has needed functionality (1-9)
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Limited Data
Delivery of new technology (1-9)
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Relationship
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Quality of support (1-9)
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Limited Data
Vendor executive involvement (1-9)
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Value
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Limited Data
Avoids charging for every little thing (Yes|No)
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Limited Data
Drives Tangible Outcomes (1-9)
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Limited Data
Money’s worth (1-9)
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Limited Data
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Facility Type
Standalone Facilities
Multi-site Facilities
33%
67%
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (13) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Manager
Value
With Okta Identity Engine, Okta avoids charging for everything. We did...
Manager
Product
Right now, we need multiple solutions. We have one for badging in, and...
Manager
Relationship, Product, Value
I don't think Okta drives tangible outcomes. They are there to support...
Manager
Relationship
Okta’s support is awesome. We got half of a new account team, and I...
Manager
Loyalty, Value
A reason we stay with Okta is the fact that they continue to innovate....
Manager
Loyalty
Not a whole lot has changed with Okta Workforce Identity Cloud &...
Director
Value
What I do not like about Okta is the nickel-and-diming. Okta Workforce...
Director
Relationship
Okta does touch base with us once a year for things. I asked our sales...
Director
Loyalty
I like Okta Workforce Identity Cloud & Customer Identity Cloud, but if...
CISO
Relationship
We only have a few support people for thousands of users in Okta's...