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Omega Health Ambulatory RCM Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
##
##
##
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

For me, Omega Healthcare has exceeded expectations. They have great customer interaction, so they...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CEO/President

The best thing about Omega Healthcare is their communication and how they structure their management...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

I recommend Omega Healthcare to a lot of people. They still do a wonderful job for us. Their...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CEO/President

I think Omega Healthcare does a wonderful job with project management, communication, and showing...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CEO/President

I think Omega Healthcare does a good job categorizing denials into the right buckets, such as timely...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CEO/President

Omega Healthcare's RCM services are wonderful. Patient calling is a little bit of a challenge, and I...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Omega Healthcare is responsive to our requests and feedback. However, we continue to struggle with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Omega Healthcare is trying to automate a few more things through their products, and they are trying...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Omega Healthcare has been a great partner, and they consistently have the highest QA scores of our...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Omega Healthcare is constantly evolving, and they have to do that. They are breaking their whole...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

I would tell others who are looking at any offshore firm that they have to work through their EHR...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Omega Healthcare is very good at high-volume transactions. They meet or exceed expectations based on...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Omega Healthcare has long been known for coding in the world of offshore firms. I would tell others...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

An area of need for us is in clinical revenue cycle. The work could be up front, getting...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Omega Healthcare is much cheaper than other firms, so there are a lot of benefits to using them from...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

The firm is continuing to look at expanding their services as they see a need in the market, so that...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

CEO/President

There is no new technology that Omega Healthcare has implemented for patient calling. Their...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

CEO/President

What got us looking at Omega Healthcare versus other firms was that I had good references from other...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Omega Healthcare is our primary revenue cycle vendor for physician services. They do not handle all...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

The impact on cash collections with Omega Healthcare has been fantastic already, and that is really...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

Omega Healthcare is easy to work with, and their work assists patients in getting their refunds...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

Sometimes Omega Healthcare has a difficult time retaining their own staff. They have turnover...

Comment Tone Negative
Pillars Services
Evaluation Unrated

 or  to see details.

CEO/President

The Omega Healthcare executive team is great, accessible, and responsive. I can call or email them,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

We selected Omega Healthcare because there was a legacy relationship. We have been happy with their...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Director

We are exploring a new opportunity with Omega Healthcare, and there were some things that were not...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We have had a positive experience with Omega Healthcare. Things have been a little slow to ramp up,...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CEO/President

Omega Healthcare does a phenomenal job on the fundamentals of RCM. They are a low-cost provider. I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Omega Healthcare does share knowledge with us about different things that we could do better. They...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Omega Healthcare is offshore, and we do get some complaints about the language barriers. Overall,...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

Anything Omega Healthcare could do to improve their A/R services comes down to being more familiar...

Comment Tone Neutral
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

 or  to see details.

Director

Omega Healthcare has been doing really well for us. They get our A/R turned over faster, and the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

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